Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights

1,712 comentarios

9422 103rd St   Jacksonville, FL 32210
(W of Shindler next to Deerpointe)

(904) 772-8592

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 772-8592

9422 103rd St
Jacksonville, FL 32210
(W of Shindler next to Deerpointe)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Bueno

Raymond B.  |  First Impressions 
Clasificación:
4.0

The entry door was locked during regular business hours. Also, they didn't have enough furniture dollies. I requested 2. They only had 1. This is a moving co. You should have plenty of these stocked for customers.

JENNIFER W. 
Clasificación:
2.0

They failed to put the Appliance dolly I requested & paid for in the truck. Had to go back to get it in My own vehicle cause it was needed.

Monet B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
5.0

Great Service!

RONALD R. 
Clasificación:
5.0

Staff is extremely helpful.

Edwin L.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Edwin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC D. 
Clasificación:
5.0

The pick up location was a 10! Our drop off location which was at a different location however was awful 0. No one was there to drop off the trailer we rented. Very unprofessional. Uhaul might want to investigate that location off of Ulmerton road in St Pete/ Clearwater area

JOSEPH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GRACY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

IDA J. 
Clasificación:
5.0

Ninguno

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA S. 
Clasificación:
5.0

Although the inside/ cab was clean, the back of the truck had roaches. Before we could load the truck we had to deploy roach bombs.

ANITA H. 
Clasificación:
5.0

Keep up the Great Service

RONALD R. 
Clasificación:
5.0

Excellent management and staff!

THOMAS W.  |  Overall Experience 
Clasificación:
1.0

Ubox reservation entered incorrectl, so my box was sent to a different location than was provided in reservation paperwork. This resulted in a lost day of coordination as I showed up to the location where my other 2 unboxes were located. To get my other box from the wrong location, I had to pay an additional delivery fee if $106. I have spoken with numerous so-called managers and customer service people. Everyone is pointing the finger at the other. I should be reimbursed for the delivery fee due to Uhaul's error. If I could rate this experience a -10, I would. I still have not received a call back though multiple reps agree that the error was not my fault. No one has been willing to rectify the erroneous fee however. I would appreciate a refund given these circumstance.

Najwa R. 
Clasificación:
5.0

User friendly and very professional I would recommend this place to family and friends

Russell E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNIE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla Ricky J. 
Clasificación:
5.0

Service was great. Very friendly and everything was explained to me.

PATRICIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENCARNACION R. 
Clasificación:
5.0

The people are very professional and helpful. They made every attempt at fixing a problem that was from a different uhaul location.

Harry D. 
Clasificación:
1.0

Customer service bounced me around ten times and still didn't resolve my concern.

Ceteria I. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE H. 
Clasificación:
5.0

Just double check the vehicles.

IDA J. 
Clasificación:
5.0

This U-Haul location is the best maintained and cleanest location I've dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.

THOMAS W.  |  First Impressions 
Clasificación:
5.0

Thank you for all your help

Kenneth N.  |  Overall Experience 
Clasificación:
5.0

I always use uhaul

LYNDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN C. 
Clasificación:
5.0

The vehicle needed an alignment badly. The steering wheel was turned far left instead of being straight.

CRYSTAL M. 
Clasificación:
5.0

The lady took care of us. She went above and beyond. We went to drop off the truck at around 8:30am. The store was still closed, we saw her going to work. She wasn't even clocked in yet but she took care of us.

NESTORQUILLO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEON M. 
Clasificación:
5.0

Very satisfied.

MICHAEL K. 
Clasificación:
5.0

Great Employee's and a great business 👏 👍 👌 🙌

TYLIKO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G.  |  First Impressions 
Clasificación:
5.0

Reduce the inflation prices

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELLA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
3.0

Couldnt get truck till 1230pm, which wasaggrevating.

ANGELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

I love how easily accessible it is.

BARBARA B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JACOB F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquita A. 
Clasificación:
3.0

My original reservation was cancelled with no explanation as to why. I had to wait another day before they were able to find a truck for me which delayed my move. Even though the reservations state "Guaranteed" I was not offered any type of compensation for the inconvenience.

PHYLISIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEREE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY M. 
Clasificación:
4.0

My only complaint was that the customer service person on the phone told us that we would not be charged. It was an inconvenience with having the Uhaul truck break down and then having to go get another truck. Thank God, we drove separate cars or else we would have been stranded. Yours truly, Robert Powell

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC C. 
Clasificación:
4.0

Very helpful, polite, & friendly.

Cameron H.  |  First Impressions 
Clasificación:
5.0

No complaints

KIMBERLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridget W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa V. 
Clasificación:
5.0

Good customer service

JOSE R. 
Clasificación:
3.0

Train the employees how to run the checkout software On the registers

MELISSA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
5.0

You guys always go above and beyond especially Kyle

TINA G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

Love to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.

maria g.  |  Overall Experience 
Clasificación:
4.0

When you bring the truck back with less gas than what was in it you are charged for the gas, but if you put more gas in you do not get money back. I took the truck out with a 1/4 of a tank and I brought it back with 1/2 of a tank, and I should have received a refund.........

Francis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
2.0

Make sure that you have the trucks and equipment that customers reserve available when it's time to be picked up!!!

CLARENCE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LELIA R. 
Clasificación:
5.0

Great Service

CHARLES W. 
Clasificación:
5.0

Great people there and very helpful!

Terry A. 
Clasificación:
5.0

Excellent drop-off experience

Robert C. 
Clasificación:
5.0

Yes I would recommend to a friends and family.

RAMON A C. 
Clasificación:
3.0

Not automatically charge for fuel. Especially when the customer has already filled the tank. Had I not checked the app, I would not have known that the additional fuel charges was there. The fuel charge was also outrageous.

DENNIS C. 
Clasificación:
4.0

Kyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank you

Alicia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leroy j.  |  Overall Experience 
Clasificación:
5.0

It took awhile to get done but I liked the service an price

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Give a high five to this location the girl was very helpful

AWILDA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHADARIAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRYSTAL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LETICE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Betty B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TORY G. 
Clasificación:
3.0

lied to me about swapping out trailers once in St. Augustine for a larger trailer.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RENAYLE W.  |  Overall Experience 
Clasificación:
5.0

Buen trato empleado bien serviciar

LUIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN L. 
Clasificación:
5.0

The Associate who assisted us at this location was very professional and considerate. She really made things easier for us. The whole process was very fast and simple. Friendly, knowledgeable staff.

EVELYN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandi S. 
Clasificación:
1.0

I was billed extra for no reason. I will never use this service again and will be posting my terrible experience everywhere.

Joseph F. 
Clasificación:
4.0

Good people inside Megan was great

Todd H.  |  First Impressions 
Clasificación:
5.0

Very professional

CHARLES A. 
Clasificación:
5.0

No improvement need the customer service was great. The equipment work great.

RUSSELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa A. 
Clasificación:
5.0

Great uhual location

STEVE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
4.0

I received an in town Vehicle for a 1000 Mile trip. It was uncomfortable, hard to drive because the front end felt like it was going to fall off, and had to put way more gas in it that it should have taken. It was a horrible experience in this Vehicle, enough to never want to use uhaul again.

KENNETH M. 
Clasificación:
5.0

Meagan was outstanding, efficient, friendly and knowledgeable.

RONALD P. 
Clasificación:
5.0

Talk a little slower at the reservation and check-in because it is new information to us.

REX G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARSHOMBRIA J. 
Clasificación:
5.0

Thank you for all your help

Kenneth N.  |  First Impressions 
Clasificación:
4.0

Was a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10

SHEILAH H.  |  First Impressions 
Clasificación:
5.0

I am a return customer for a reason..Good service and knowledgable staff...

Robert L.  |  First Impressions 
Clasificación:
5.0

Mr Butler was great. Great customer service. Great experience.

ERRICK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry S.  |  First Impressions 
Clasificación:
1.0

This was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26' truck full of materials. I immediately told that it wasn't big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!

Duvil S.  |  First Impressions 
Clasificación:
5.0

Everyone was courteous and professional!!!

John B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana J.  |  First Impressions 
Clasificación:
5.0

They were friendly and it's was the best experience ever. They where very helpful and helped us with a lot loved them

CHERLYN M.  |  First Impressions 
Clasificación:
5.0

Kyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.

Van V.  |  First Impressions 
Clasificación:
5.0

I love renting from Uhaul all around thanks

Eric B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W.  |  First Impressions 
Clasificación:
5.0

Everything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.

CARLOS S.  |  First Impressions 
Clasificación:
5.0

Outstanding service... Utah to San Diego to Jacksonville over seven days...2,600 miles... everything worked perfect.. Great job!!! G

Gary J.  |  First Impressions 
Clasificación:
5.0

Very Professional!

Edward R.  |  First Impressions 
Clasificación:
2.0

Staff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.

VALENIE H.  |  First Impressions 
Clasificación:
5.0

My experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.

marie w.  |  First Impressions 
Clasificación:
5.0

I was going through it, and the staff that was working helped me manuver everything flawlessly.

Angela C.  |  First Impressions 
Clasificación:
5.0

no problems whatsoever

timothy h. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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