Comentarios del cliente para U-Haul Moving & Storage of Jacksonville Heights

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Jacksonville Heights

Grado total:

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Michael B. en

Grado:

No problems

christopher m. en

Grado:

El cliente no dejó un comentario.

MICHAEL M. en

Grado:

Same comments as above.

Rachel D. en

Grado:

Perfect, customer service.

shawn f. en

Grado:

El cliente no dejó un comentario.

Jennifer P. en

Grado:

El cliente no dejó un comentario.

julia a. en

Grado:

El cliente no dejó un comentario.

Marva H. en

Grado:

My rep was a rockstar!

Salvatore S. en

Grado:

El cliente no dejó un comentario.

Bret B. en

Grado:

El cliente no dejó un comentario.

chantain w. en

Grado:

El cliente no dejó un comentario.

Holly P. en

Grado:

El cliente no dejó un comentario.

Margaret F. en

Grado:

I was only there for less than a month.

shawn h. en

Grado:

employee was awesome

Sabrina S. en

Grado:

Excellent customer service. Very clean.

Sabrina S. en

Grado:

Excellent customer service.

Alton M. en

Grado:

El cliente no dejó un comentario.

Cody C. en

Grado:

So quick and convenient. Amazing customer service

debrah b. en

Grado:

I return the truck after 48 hours so I feel I should have had a rate reduction

Sheena W. en

Grado:

El cliente no dejó un comentario.

Bridgett S. en

Grado:

El cliente no dejó un comentario.

MONIQUE M. en

Grado:

El cliente no dejó un comentario.

JOHNNY D. en

Grado:

El cliente no dejó un comentario.

Sherika o. en

Grado:

Get better employees who know how to perform their job and provide better customer service. I experienced a billing issue and was talked to with disrespect and rudeness by Kyle (who stated he was the manager). He spoke to me as if my concerns were not important and as if i was wasting his time. He was RUDE!!! I’ve never experienced such poor customer service. I would never recommend this location to anyone I know.

Marjorie J. en

Grado:

one associate went beyond normal help when we had trouble with the seatbelt.

Lennis M. en

Grado:

The truck was not road worthy. The left tire was out of balance, and it pulled hard to the right. We reported it, so it could be repared.The service was excellent.

MARQUISE B. en

Grado:

Great overall experience...will definitely use this location again

Sabrina S. en

Grado:

always professional, clean units, and happy attitudes! Thank you!!!

Albert H. en

Grado:

Equipment had used oil spilled on it, broken vehicle strap and the tires were in bad condition. This was all communicated to the rental agent and I asked if there was another piece it equipment available. The agent would not give me another auto transport but they attempted to fix the strap to secure the vehicle. The agent was unaware of how to fix the strap and severely impacted my time to leave the location. The agent stated that they had no supplies to clean the oil off of the vehicle, which if true is a violation of Florida State law for their storm water permit. Finally when I brought up the condition of the tires (chunking and dry rotted) they assured me that they were well maintained and suitable for my trip and if there was any issues I could use the roadside assistance. Less than 60 miles after leaving the location a tire blew out on the highway. This delayed my trip almost three hours and was completely preventable had they supplied equipment in good condition. When I arrived at my destination I noted that smoother tire was severely chunked and was grateful to have made it with only one blow out.

larry s. en

Grado:

Great Team and superb customer service

charles h. en

Grado:

El cliente no dejó un comentario.

Philip S. en

Grado:

El cliente no dejó un comentario.

Artemio R. en

Grado:

El cliente no dejó un comentario.

Edward J. en

Grado:

Everything was to my satifaction.

MATT V. en

Grado:

My goods have yet to be shipped. The online tool is not clear for what is going on with my shipment. There is a lot of confusion regarding the online tools to track the location and shipment status of my Boxes. Overall, I really like the U-Box product, but I just want to have more clear online information about my stuff.

Juan O. en

Grado:

El cliente no dejó un comentario.

Jerjrty S. en

Grado:

Excellent, clean, friendly, professional! Thank you!

James C. en

Grado:

Please stop assigning older trucks for one way trips. You should be assigning newer reliable trucks for longer trips. Stop inconveniencing the customer by having us move around Uhaul's junk trucks.

John S. en

Grado:

I was forced to pick up my truck at a store many miles from the store promised, costing me ten extra miles, and when checking out, there were improper items on the bill which the clerk claimed he could not correct. Now I have to challenge the whole charge. Awful experience.

Gary K. en

Grado:

El cliente no dejó un comentario.

george h. en

Grado:

Nothing this location was great, fast and friendly....i can't say the same about your other Westside locations they were horrible

Jimmy T. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

Great location. Everyone was very helpful. I’ve yet to see another location that is as professional and helpful as this one

sinath c. en

Grado:

Na

Toy T. en

Grado:

Somehow, after the hitch installation I found out that after hooked up to the trailer at night and realized that the light in trailer and running lights didn't work.. So the trailer seller checked their wires & hookup...they seemed to work fine until it hooked up to wire harnesses from the hitch...now my car nor trailer have running lights.. I had to use emergency lights all the way home at night... P.S. The trailer that I purchased was brand new. I hope someone can help me figure this out soon... I work every day this week until Sunday is my day off. Toy

Derrick K. en

Grado:

Never will recommend uhaul to anyone. I rented a truck to go from 1 side of Jacksonville to the other for 1 day and got charged over 300 dollars. I returned the truck on 4/20/19 be fore 12 and was charged for it until 5:45 on 4/21/19. I will never use uhaul again

Melissa B. en

Grado:

Everything was great at this location

Barbara B. en

Grado:

More staff the was very short staff had t wait about 15 minutes bc the employee was put on the lot helping another customer

Harlan V. en

Grado:

El cliente no dejó un comentario.

thomas h. en

Grado:

El cliente no dejó un comentario.

Thomas C. en

Grado:

I have used this location several times, and they have always helped me, including making changes when I had to.

McCoy W. en

Grado:

El cliente no dejó un comentario.

Jacquise B. en

Grado:

El cliente no dejó un comentario.

luis T. en

Grado:

El cliente no dejó un comentario.

david s. en

Grado:

El cliente no dejó un comentario.

Thomas C. en

Grado:

El cliente no dejó un comentario.

baleiric m. en

Grado:

El cliente no dejó un comentario.

Brian F. en

Grado:

It was a very easy drop off location. But they didn't even ask me for any information on my return or check for damage or my fuel level.

Kim W. en

Grado:

El cliente no dejó un comentario.

Brittany M. en

Grado:

the U-Haul was very very dirty it look like it never had been cleaned out there was a lot of food and cookies on the floor cigarette but still in the ashtray just completely gross and then they almost messed up my car because the girl didn't properly install the hits right which one they try to put my car up on the tow dolly the whole hitch came off.

Brittany M. en

Grado:

El cliente no dejó un comentario.

Alicia M. en

Grado:

Staff very helpful

michael w. en

Grado:

El cliente no dejó un comentario.

Alicia m. en

Grado:

El cliente no dejó un comentario.

Anthony M. en

Grado:

I’ve been to a few locations and the service in this particular one is above and beyond! Thank Younfor everything and specially getting me out of a jam so quick!

Marilyn M. en

Grado:

El cliente no dejó un comentario.

MIKE B. en

Grado:

El cliente no dejó un comentario.

RACHEL N. en

Grado:

El cliente no dejó un comentario.

Walter W. en

Grado:

El cliente no dejó un comentario.

joseph f. en

Grado:

n

Martin L. en

Grado:

El cliente no dejó un comentario.

lanya l. en

Grado:

Pest control

Karen H. en

Grado:

El cliente no dejó un comentario.

Anita B. en

Grado:

My representative was awesome very kind knowledgeable and patient

Liz A. en

Grado:

Friendly and helpful staff. Storage unit and surrounding area very clean.

John b. en

Grado:

Very professional people

Robin C. en

Grado:

El cliente no dejó un comentario.

Antonia A. en

Grado:

El cliente no dejó un comentario.

kanya f. en

Grado:

All though both Abby and Logan were amazing at their customer service skills. Unfortunately something went very wrong with reservation transactions. There were current and multiple pending transactions I never authorized beyond one and the customer service representative game the run around as if it was a scam. Uncertainty if I will utilize the there services again.

Eric E. en

Grado:

Employees were eager to assist in any way. They were informative, knowledgeable and helpful.

james C. en

Grado:

Seat belt did not work on driver side, the was loud noisey and used alot of gas. Uncomfortable ride.

paul t. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

Good service. Friendly professional staff

Dudley P. en

Grado:

El cliente no dejó un comentario.

Patricia M. en

Grado:

Staff was courteous and professional. Facility clean and well maintained.

katrina h. en

Grado:

Awesome customer service

alecia m. en

Grado:

Logan was amazing. Made my experience easy and ensure I understood everything.

paul s. en

Grado:

I rented this unit for 2 years and 4 months. Never had an issue with anything. 24 hour access was flawless. I never saw any dust, dirt or trash anywhere. No evidence of moisture. Nice place!

Saundra H. en

Grado:

Good service, friendly staff.

Barbara K. en

Grado:

good safe place with great staff

kaila e. en

Grado:

Rep lack knowledge of product beside that facility was okay! If you guys sell the locks you guys should have a way of getting in after an lost key. Pop a lock is $150 that’s ridiculous

Delane K. en

Grado:

The only problem I had was seeing some small spiders a few roaches and a few silverfish. The temperature needed to be cooler. Other than that everything is great. Staff and manager great!

Denise B. en

Grado:

Rats

lisa s. en

Grado:

I felt my belongings were safe at this facility. They do need a computer update, though at the front desk. Security system was great!

Yorlanda B. en

Grado:

Keep up the good work

donovan h. en

Grado:

Great staff.

timothy h. en

Grado:

no problems whatsoever

Peter B. en

Grado:

Great service and we even had to change the delivery address last minute and they accommodated us! Thank you!!!!

kimberlee c. en

Grado:

Logan is very understandable and helpful. I would recommend anybody come into contact with to go to uhaul !!

dana s. en

Grado:

u-box delivery woman was super! very professional.

jesus p. en

Grado:

It was nearly time to close and the lady at the front office still helping me out with the paper work thanks again

Alfred H. en

Grado:

I Was very Pleased with all the Service . Ms. Dominic was A Pleasure to Work with She Went Over and Above the Call of her Duties. She Represents what in Mean to Show Excellence in the Work Place. ☺

debreal s. en

Grado:

my furniture was molded and mildew im very upset

Chris D. en

Grado:

It would be nice if you had a weekly rate for the storage units.

VINCENT B. en

Grado:

Episode with a customer service Rep, after he thought he heard me say I was about to blow up the unit. He assumed and he said" am calling the police. He should have clarified before hand. V Brown

carolyn s. en

Grado:

Very nice. I would definitely use them again, and also recommend them to friends. Carolyn

matthew m. en

Grado:

My only complaint is that the level of service between store personnel and call center was not consistent. When I called to make inquiries about closing my account, I would get conflicting info.

Carnell H. en

Grado:

The team at 5 brothers expectations were far exceeded with the assistance of Charles and Jazmine they really helped us get out business set up and we are very greatful for there assistance

THOMAS S. en

Grado:

Excellent business, helpful and polite employees.

Andre S. en

Grado:

Great facility

Patricia W. en

Grado:

They are very good and I would refer to anyone

JOHN W. en

Grado:

Very pleasant rental experience.