Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights

1,619 comentarios

9422 103rd St   Jacksonville, FL 32210
(W of Shindler next to Deerpointe)

(904) 772-8592

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 772-8592

9422 103rd St
Jacksonville, FL 32210
(W of Shindler next to Deerpointe)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LETICE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Betty B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TORY G. 
Clasificación:
3.0

lied to me about swapping out trailers once in St. Augustine for a larger trailer.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RENAYLE W.  |  Overall Experience 
Clasificación:
5.0

Buen trato empleado bien serviciar

LUIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN L. 
Clasificación:
5.0

The Associate who assisted us at this location was very professional and considerate. She really made things easier for us. The whole process was very fast and simple. Friendly, knowledgeable staff.

EVELYN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandi S. 
Clasificación:
1.0

I was billed extra for no reason. I will never use this service again and will be posting my terrible experience everywhere.

Joseph F. 
Clasificación:
4.0

Good people inside Megan was great

Todd H.  |  First Impressions 
Clasificación:
5.0

Very professional

CHARLES A. 
Clasificación:
5.0

No improvement need the customer service was great. The equipment work great.

RUSSELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa A. 
Clasificación:
5.0

Great uhual location

STEVE P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Annette W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
4.0

I received an in town Vehicle for a 1000 Mile trip. It was uncomfortable, hard to drive because the front end felt like it was going to fall off, and had to put way more gas in it that it should have taken. It was a horrible experience in this Vehicle, enough to never want to use uhaul again.

KENNETH M. 
Clasificación:
5.0

Meagan was outstanding, efficient, friendly and knowledgeable.

RONALD P. 
Clasificación:
5.0

Talk a little slower at the reservation and check-in because it is new information to us.

REX G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARSHOMBRIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas W. 
Clasificación:
5.0

They where very professional about everything.

JIMMY D. 
Clasificación:
5.0

The staff was very accommodating! Great experience.

TERRANCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl J. 
Clasificación:
5.0

Jessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!

Angel P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JHORDI P. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMBER LEIGH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRYSTAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE R. 
Clasificación:
5.0

Thank you Very friendly young lady

KENNETH N. 
Clasificación:
5.0

Thank you for all your help

Kenneth N.  |  First Impressions 
Clasificación:
5.0

Great service.

WILLIAM J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
5.0

great experience. thank you uhaul

RONNIE A. 
Clasificación:
5.0

Nothing. Everything was perfect

PAMALA N. 
Clasificación:
4.0

My pickup location changed 8 times at least, even after confirming pickup details with a U-Haul rep. I also had to add an additional 30miles (which added mileage fees!) to pick up/drop off at this location. This location was great but it was definitely not convenient to my zip code.

DANIEL M. 
Clasificación:
5.0

My whole U-Haul experience was handled in a very professional, helpful and friendly manner. Thank you for making my move run smooth.

MICHELLE D. 
Clasificación:
5.0

Vehicle was banged up but got me from point A to B and back. It kept me cool on the inside cabin also.

STANLEY D. 
Clasificación:
5.0

Very friendly and helpful staff

DAWN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNE O. 
Clasificación:
4.0

El cliente no dejó un comentario.

victoria I. 
Clasificación:
5.0

Don't put the gas cap on so tight..lol..took 2 guys to loosen it for me to fill up! Seriously though, I was very pleased with my experience.

MARJORIE C. 
Clasificación:
1.0

I have been overcharged by $53. I paid the original $62 with the estimate of 30 miles. I used 27 miles and the guy told me it would be a total of $59.45. that is the receipt I got with the refund of $2.55. then I got another charge for $53.50 as well. So now I have been charged a total of $115.50 when my total was only $59.45. I have called several times and no one will call back. I rented a uhaul from a different location 2 weeks ago and didn't have this problem at all. This is horrible service and it needs to be addressed. As soon as it posts to my account I will have to dispute with my bank

Allison C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODERICKA G. 
Clasificación:
5.0

Great place

WILLIAM J.  |  First Impressions 
Clasificación:
4.0

Was a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10

SHEILAH H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAUREN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE R. 
Clasificación:
5.0

Good service 👍

JOEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Excelente

KIZZY T. 
Clasificación:
5.0

Excellent customer service, rep went above and beyond to help me. Very impressed.

NICHOLAS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dylan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

The staff went above and beyond to meet me needs.

TARSHOMBRIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

The team here is amazing ❤️

MEAGAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

christie c.  |  Overall Experience 
Clasificación:
5.0

Rachael was extremely helpful. I think she went over and beyond normal job details. She was very up front and friendly. I didn't get the name of the other lady but she was very friendly. Both ladies were dressed appropriately.

DONALD B. 
Clasificación:
5.0

I am a return customer for a reason..Good service and knowledgable staff...

Robert L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Love the wonderful customer service I've received from Kyle and his staff thank youuuuuu!!! 🤣😇😂

KATRINA J. 
Clasificación:
5.0

I want to commend Meagan Miller for a professional and positive attitude. She listened to everything I said with respect and got the job done. Yes, she is just doing her job, but I really do think she should receive an attaboy from UHaul. She had someone under instruction with her who was also very pleasant and who wanted to learn. Yes, it was a good experience.

James D. 
Clasificación:
5.0

The truck had less than 8000 on it that was awesome I absolutely cant complain makes me want a new truck now lol

Jesse D. 
Clasificación:
5.0

The lights on the trailer were a little finnecky but I think it had more to do with corrosion on my truck's plug than the trailer itself. I feel as though the 6x12 trailer's brakes were under powered, it was very hard to tell if/when they were working, but stopping wasn't too much of an issue. I know it's a heavy trailer, so sooner application to the brakes were warrented regardless. All in all, it beats having to shell out thousands of dollars for a personal trailer in a pinch.

kendall H. 
Clasificación:
5.0

Mr Butler was great. Great customer service. Great experience.

ERRICK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

REX G. 
Clasificación:
5.0

I was very happy with the service I received - U-Haul exceeded all expectations!

JEANNETTE M. 
Clasificación:
5.0

The four people I encountered while there were awesome. There was Matt who came to our rescue when the trailer I was renting was wedged on top of another trailer hitch. There was Jessica who did my paperwork and was quite nice, friendly and helpful. There was Ciera (not sure of spelling) who helped us hook up the trailer when it was just minutes before she was to be getting off. And then there was another young lady whose name I forget that helped us out when it seemed chains were too long and we could not make them any shorter. Sorry I don't remember her name but she was also very polite and helpful. My hats off to this group who are all about customer service. I am an older generation and these were all young people who I must say knew what it meant to provide good customer service. I unfortunately do not experience that often no matter where I am. Thank you!

SHIRLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASIA B. 
Clasificación:
2.0

No furniture pads were available in California and no trailer was available in Florida. If these items are supposed to be part of the ubox service then they should be available or compensated when not available.

EUGENE B. 
Clasificación:
5.0

None Unfortunately I don't recall the young ladies name that helped be she is/was top notch.

SCOTT L. 
Clasificación:
5.0

Totally diffent in Jacksonville. Very noce and super friendly staff.

Rita R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

it was easy and the customer service was friendly

David W. 
Clasificación:
5.0

Nada

DONALD W. 
Clasificación:
5.0

When I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What's up with that?

Gregg G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATINA B. 
Clasificación:
5.0

Meagan was very helpful and pleasant. She listened to what we were hauling and gave suggestions and assisted us with what we needed. Very pleased

WILLIAM W. 
Clasificación:
5.0

In and out. One of the fastest stores I been to

JUAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDITHA A. 
Clasificación:
5.0

No improvement needed

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nilsa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURIE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latesa A. 
Clasificación:
5.0

Very clean store. Staff was very courteous

JASON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
4.0

Excellent customer service

Maria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA B. 
Clasificación:
5.0

Honestly, this location was wonderful and very understanding of my frustrations from multiple issues with both my rentals and lack of availability of storage even though I was supposed to get two free months of storage one from each truck rental and due to a unit of the correct size not being secured NOTHING was available for me to use resulting in movers having to be paid two hours and not be able to unload my belongings till the following day at a different storage facility where they again had to be paid to actually unload. I have rented from Uhaul for thirty years and never experienced even a tenth of the issues I repeatedly had with the two recent rentals. Everything about the past two rentals was a complete nightmare

Tina B. 
Clasificación:
5.0

The fuel reading was not the same as the reading listed on my contract.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chenee M. 
Clasificación:
5.0

Kyle was very helpful and had a good knowledge if the equipment. Will use this location again

jason D. 
Clasificación:
5.0

I did a contract 3weeks before we were moving. the location was at103rd sr 295. Saturday I received a message on Saturday that I needed to go to Ashley street in Jacksonville to pick up a 20 foot truck I had rented a 10 foot truck for ome way to Orlkando Florida. I had paid $124 to uhaul. I wet to another location on 103st. Had to do a new contract which cost me $369. I got hosed by uhaul!

WILLIAM J. 
Clasificación:
3.0

The Supervisor was very rude to me when my boxes didn't show up on the day promised. The only person who cared about me or my move was the young lady who actually delivered the containers and picked them back up. I plan on writing a review that this was a horrible experience and I would never recommend your services. I was told I would get a refund but when I inquired about it I was told to go fly a kite! I just wanted the delivery fee credit since my boxes were two days late. It was horrible the way the manager handled the problems that arose.

Sherryy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret K. 
Clasificación:
5.0

Truck didn't have any running lights was unable to drive truck at night

BENJAMIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA F. 
Clasificación:
3.0

Tell your employees to act like they give damn about what they are doing.

Joseph J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry S.  |  First Impressions 
Clasificación:
3.0

I would never recommend Global Moving they destroyed my property. I will never take a recommendation from Uhaul again. Pods was a much better system and reputable movers.

Stephanie W. 
Clasificación:
5.0

Great service

BILLY B. 
Clasificación:
5.0

Everything was great

GERALDINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrell M.  |  Overall Experience 
Clasificación:
1.0

This was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26' truck full of materials. I immediately told that it wasn't big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!

Duvil S.  |  First Impressions 
Clasificación:
3.0

I didn't use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .

Breyana R.  |  Overall Experience 
Clasificación:
1.0

The 24hr never worked so I cancer it aft 3 months The price was higher then others

richard w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james s.  |  Overall Experience 
Clasificación:
5.0

Everyone was courteous and professional!!!

John B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shericka B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana J.  |  First Impressions 
Clasificación:
5.0

Kyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the best

TERRI L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patti t.  |  Overall Experience 
Clasificación:
5.0

Overall Satisfied. Professional

FREDERICK S.  |  Overall Experience 
Clasificación:
5.0

They were friendly and it's was the best experience ever. They where very helpful and helped us with a lot loved them

CHERLYN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ORESTES L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA T.  |  Overall Experience 
Clasificación:
5.0

Kyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.

Van V.  |  First Impressions 
Clasificación:
5.0

The store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC Retired

Rotondo Y.  |  Overall Experience 
Clasificación:
5.0

I love renting from Uhaul all around thanks

Eric B.  |  Online Move In 
Clasificación:
5.0

Ok

Rosemary W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

damian h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELIA E.  |  Overall Experience 
Clasificación:
5.0

I cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!

RITA JEAN D.  |  Overall Experience 
Clasificación:
5.0

kyle is awesome

MELISSA V.  |  Overall Experience 
Clasificación:
5.0

Kyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!

Bobbie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S.  |  Overall Experience 
Clasificación:
5.0

The staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.

loneryl m.  |  Overall Experience 
Clasificación:
5.0

Everything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.

CARLOS S.  |  First Impressions 
Clasificación:
5.0

What a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!

Ryan L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonia Z.  |  Overall Experience 
Clasificación:
5.0

Outstanding service... Utah to San Diego to Jacksonville over seven days...2,600 miles... everything worked perfect.. Great job!!! G

Gary J.  |  First Impressions 
Clasificación:
5.0

Very Professional!

Edward R.  |  First Impressions 
Clasificación:
5.0

El personal kiler fue muy amable en atenderme

kristell s.  |  First Impressions 
Clasificación:
5.0

mr.kyle was helpful and professional as well. He is the type of employee that will make you feel like you are the only person(besides the other customers) let's you feel and know he cares and very experience. Thank you Mr. Kyle&God Bless

Jerry j.  |  First Impressions 
Clasificación:
2.0

Staff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.

VALENIE H.  |  First Impressions 
Clasificación:
5.0

My experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.

marie w.  |  First Impressions 
Clasificación:
5.0

Ninguno

Inthasone S.  |  First Impressions 
Clasificación:
5.0

I was going through it, and the staff that was working helped me manuver everything flawlessly.

Angela C.  |  First Impressions 
Clasificación:
5.0

Staff very helpful

Alicia M.  |  First Impressions 
Clasificación:
5.0

no problems whatsoever

timothy h. | Reservación
No se han enviado comentarios para esta ubicación.

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    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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