Customer Reviews for U-Haul Moving & Storage of Inkster

6,699 reviews

29500 Michigan Ave   Inkster, MI 48141
(@ Middlebelt Rd)

(734) 326-9090

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(734) 326-9090

29500 Michigan Ave
Inkster, MI 48141
(@ Middlebelt Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CAROL DIANE C. 
Rating:
5.0

The customer rep and return truck coordinator were both top notch, highly recommend!

ALIE B. 
Rating:
1.0

Only one person at the desk always Takes her sweet time Never any help always congested long lines long wait Talks to much other than work related

MURAD J A. 
Rating:
5.0

Customer did not leave a comment.

ALI M S. 
Rating:
1.0

This is my 3rd attempt at complaining see my previous email and check out notes on vehicle

TRACI LYNN D. 
Rating:
3.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

SHARICKA TAACISE B. 
Rating:
5.0

Customer did not leave a comment.

ISLAM REDA-MOHAM G. 
Rating:
5.0

Friendly and fast help in getting the trailer hooked up

Mark M. 
Rating:
5.0

nothing

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

RICKEY MICHAEL B. 
Rating:
3.0

The system was down had to wait 30-40 system still not up.another another lady stepped in and used her phone to help expedite the rental. Would be nice if the system is down to always expedite using a cell phone that would save a lot of time.

Ladonna W. 
Rating:
5.0

Excellant employees Quick

Nancy H. 
Rating:
5.0

The whole experience was perfect.

MICHAEL SCOTT G. 
Rating:
2.0

The check in process was incredibly inefficient and frustrating. I was never notified that further verification of identity would be required for the self check-in process prior to arriving. Even then, the verification call was pointless, as they did not ask any questions beyond knowing my name. I had to drive around for 10 minutes trying to locate the truck, as there was no clear identification where the rentals were located. After locating the vehicle, the employees could not find the keys, and ended up having to switch my rental vehicle after 45 minutes.

Sophie N. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
2.0

This location used to be my favorite. The change of people in this store has turned this store bad. Very poor customer service and very rude.

JASON MICHEL C. 
Rating:
5.0

Customer did not leave a comment.

RICKEY MICHAEL B. 
Rating:
5.0

Don't change a thing! Everyone was helpful and courteous. The van I rented was perfect for the job. Check-in and out was painless.

Paul R. 
Rating:
5.0

They were wonderful and friendly.

CRYSTAL COLLINS W. 
Rating:
3.0

Customer service is subpar. People working at the desk seemed very disinterested.

ABBAS ALI B. 
Rating:
5.0

Good job, keeping doing the same. Many thanks to Jonathon, who was helpful and attentive at the time of returning of the vehicle.

ALEX THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

LISA MARIE H. 
Rating:
5.0

Customer did not leave a comment.

jean S. 
Rating:
5.0

THERE WAS A MIX UP ON THE DROP LOCATION,EVERYTHING WAS RESOLVED BY THE MGR & STAFF & I'LL CONTINUE TO USE UHAUL WHEN NECESSARY THANK YOU.

THOMAS B. 
Rating:
1.0

I made a reservation and I stood there for an hour waiting for the van that I reserved. No one knows "what happened". I was asked to swipe my debit card twice, and I was charged twice. Now I have to contact my bank. The van was clean and worked well, but customer service needs improvement.

TERRY LYNN P. 
Rating:
4.0

Website was terrible. Originally told me I could drop it off in Westland on Newburgh -entire reason I chose the service. When I tried to self drop off, instructions told me I had to drive to the Inkster location on Michigan. And then I was charged for the extra mileage. The person in the Waverly Rd Lansing location told me I had to refill to 3/4 tank. I took the extra effort to fill it back up to 3/4 tank. When I dropped off, they told me I would be charged if I didn't fill it to full. Extra trip to fill it up to full. Every part of this experience was a pain my ass.

RONALD ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Akeem M.  |  Overall Experience 
Rating:
5.0

Need to have buzzer or phone in storage at Michigan Ave in Inkster Michigan in event person is locked in

denise l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SILVESTER H. 
Rating:
5.0

Sheila Hannah I want to know how much my company on my card from y'all how much was my bill thank you 734-634-5143

SHEILA HARRIETT H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
1.0

All the employees I came across were so ill-mannered and not knowledgeable. They neglected to ask me if I wanted the insurance I signed up for and apparently failed to make a note in my file that they were not going to charge me for the dolly they DIDN'T give me! I would never recommend or come to this location again.

TIRIA RENEE T. 
Rating:
5.0

Eric had excellent customer service and I recommend to all for convenient and professional service

AHMAD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KANDETTE LYNNE W. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

NEAL NORBERT S. 
Rating:
4.0

Customer did not leave a comment.

ALYSA ANNE T. 
Rating:
5.0

Customer did not leave a comment.

KEITH DWAYNE T. 
Rating:
4.0

Service was slow but employees where nice inside the store. Drop off was confusing and employee did not check paperwork. He seemed unconcerned about the issues with the truck.

Neile G. 
Rating:
5.0

My husband and I have rented a U-Haul from you guys previously and it was very affordable and a painless process which I really enjoy. Same thing happened when we just rented from you again, overall easy and smooth. Will be renting from you again in the future when a big truck is needed. Thank you very much!!

Samantha R. 
Rating:
5.0

Customer did not leave a comment.

FRED PAUL S. 
Rating:
5.0

They do clean well but my trailer was still wet from bleach when I went to load,I slipped on my butt! not hurt but could have been. maybe dry better.

DENNIS EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

DAVID WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

CRYSTYLE ELEXIS W. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY BARNARD C. 
Rating:
5.0

Customer did not leave a comment.

DESHAWNDRA ARLET A. 
Rating:
5.0

Customer did not leave a comment.

RHONDA ANN H. 
Rating:
5.0

My experience was great, I can't think of anything.

VERONICA KIM D. 
Rating:
5.0

Customer did not leave a comment.

mikhail l.  |  Overall Experience 
Rating:
5.0

The key drop off was difficult to find because the online picture said it would be an orange box with a big yellow arrow above it. The actual drop off was a mail slot in the window. That's all. Was still an easy process. Thanks.

MICHAEL JAMES K. 
Rating:
5.0

Customer did not leave a comment.

TAKILLA LAKISHA P.  |  First Impressions 
Rating:
3.0

I did not have any service thru your company check your record good and see who had rented from you and ask for his feed back

ALI MOHAMAD F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA MARIE M. 
Rating:
5.0

Customer did not leave a comment.

KEITH ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

Wyneika B.  |  Overall Experience 
Rating:
4.0

This was not the location I was originally slated to pickup my rental from. I was contacted twice to reschedule and relocate my pickup. That being said, the hours of operation were helpful and the staff were nice to work with. They fully hooked up the trailer for me, which made the process nice and easy.

Whitney J. 
Rating:
5.0

Customer did not leave a comment.

Angelalynn Y. 
Rating:
5.0

When I picked the uhaul up it was clean but it had previous damage which was not a big deal. However, I did not realize the roof leaked so my couch got soaked and wet.

STEPHANIE INGRID M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE EILEEN M. 
Rating:
5.0

Courteous and friendly

Robert R. 
Rating:
4.0

Customer did not leave a comment.

ABDALAMIR ABOUL A. 
Rating:
1.0

Horrible! Reservation was messed up. Reserved a 20' U-Haul one way and was told when I arrived that they didn't have any. Service agent was eating chili at front desk and shared way too many details about her personal life instead of helping me. Finally another agent stepped in and helped but did not communicate and made me wait a good 30 mins while he assisted others that came in after me. $50 credit was given as a U-Haul guarantee but no offer to help fix the problem till after I asked for help finding a truck. They wanted to give me $50 and send me on my way, like that was a solution to the problem, and then they tried to forget to give me the $50 until I asked for it. This was at the Telegraph location in Taylor, MI. A 15' truck was found at Inkster location off Michigan Ave. My original reservation was at 6pm which I was early for 5:15p) but by the time I finally received a truck at Inkster location it was 7:15p. Now for the issue at the Inkster location. When I arrived, check in went very well, but when I went to check in the truck on my phone, the mileage was wrong, not by a little, but more like 14,000 miles under what the odometer read. So I received an error luckily and went back inside to talk to the desk agent. I was told that I can change it on the app and I informed them, no you can't I was told 3times yes, you can and finally another agent stepped in to help me. That agent tried to send me on my way and actually told me to just ignore the app and take the truck. Well I didn't and told them I was not comfortable taking a truck with that much of a mileage discrepancy. After waiting another 20mins, it was looked into and I was told it was the wrong truck. When that got cleared up, I was finally on my way at 7:15pm only 2 hrs late. Be aware and check other rental truck companies before commuting to U-Haul. Both Locations are good for propane tank refills though!!! Yay!

ERIC CARL Y. 
Rating:
1.0

MAINTENANCE YOUR DARN EQUIPMENT. It amazes me how many of my 50+ rentals this year I have had a issue with. I am tired of U-Haul putting the almighty $ before me and my families safety . I guess something major is going to have to happen before they take maintenance of their vehicles seriously!!!!!

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY E H. 
Rating:
3.0

Make sure the equipment someone orders make sure they get it cause I didn't and make sure the return process is easy cause mine wasnt.

MINDY LEE W. 
Rating:
5.0

Customer did not leave a comment.

KEITH DWAYNE T. 
Rating:
5.0

Customer did not leave a comment.

STACY LOU C. 
Rating:
4.0

Employees were very helpful as I never rented a utility trailer. Extremely informative. I enjoyed my experience and usually don't complete surveys but this is a great location.

JANISSE A. 
Rating:
5.0

No improvement required.

Lee S. 
Rating:
4.0

Customer did not leave a comment.

JAMES CEZAR O. 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Make sure the inside of windshield is clean. My trucks windshield was dirty and smudged. Had to clean it myself to see clearly.

Terry M. 
Rating:
5.0

The trailer size is not the actual size, the one I rented was supposed to be six feet across. But in fact where the gate is is only 56 inches instead of the 72 inches it should be,it was a waste of money and time.

TIMOTHY ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
3.0

Customer did not leave a comment.

CRAIG P L. 
Rating:
5.0

Customer did not leave a comment.

michelle b.  |  Overall Experience 
Rating:
2.0

First, I did not intend to use this facility. I was promised/reserved one in Ann Arbor, with a month free that came along with my rental of a trailer for a move from Virginia. When we arrived in Ann Arbor, of course, there was nothing available, not even a mobile box. They sent us to Inkster, who honored the first month free but didn't have the smaller size (less expensive unit) we were promised so we were pushed into a larger more expensive unit. Bait and switch comes to mind, and as much business as I've given your company I find it highly disappointing. I asked, at least, if I could get the the unit at the same price promised for the Ann Arbor unit. The manager said she had no control over the pricing and couldn't help me. So, here I am needing to return the trailer and no where (after the second site) to store my belongings (and I'd just driven several hundred miles.) Did I feel taken advantage of. Yes I did. And I will tell anyone who asks. It's clear your company recognizes that moving is no fun; it's also clear you practice predatory pricing and business tactics that take advantage of stressed out customers. You could change that with a simple policy: Ensure your site managers have the ability to make adjustments to help customers when your company fails to deliver what is promised -- particularly when they're sent to another city when you fail to have the reservation available.

Christine U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY LOU C. 
Rating:
5.0

I love U Haul! - Inkster Michigan 😊

goldie b.  |  Overall Experience 
Rating:
5.0

Everything thing was as all good just keep doing what you're doing

KEITH DWAYNE T. 
Rating:
5.0

Get the card reader fixed for storage facility

DOUGLAS J. 
Rating:
5.0

Keep it up!

CHRISTOPHER HENR T. 
Rating:
5.0

Again, no need for improvement - it went flawlessly.

CAROL G. 
Rating:
5.0

Customer did not leave a comment.

KEITH DWAYNE T. 
Rating:
4.0

Customer did not leave a comment.

TAMIKO ANDREA J. 
Rating:
5.0

Great customer service!

STEPHEN BRIAN B. 
Rating:
5.0

Just keep doing what you're doing

KEITH DWAYNE T. 
Rating:
5.0

The staff was extremely professional and knowledgeable. A pleasure to do business with. They always have what I need.

DAVID MICHAEL H. 
Rating:
1.0

This is the second time they've dropped the ball. I reserved a pickup truck last Friday and the app told me I had to pick it up in the pickup lanes but I had to pick it up on the other side of this big ass parking lot. I literally serviced myself instead of them servicing me. This most recent reservation, the young black man with glasses said he would close out my reservation and email me my receipt. I never received it and had to pick up my receipt literally the morning after I turned in my vehicle so I'm not charged any additional fees. This location sucks. The only people competent at their jobs are the women here and the one short Caucasian male who works there. Everyone else doesn't know what the hell they're doing but I hope my review doesn't reflect on the general/store manager because she was extremely helpful, she just needs to get new workers and that's it. I'll never rent from here again. The least I'll do is buy boxes

KATRISE MONIQUE C. 
Rating:
4.0

Very friendly and things moved very fast. Appreciate your help.

Moazzam A. 
Rating:
5.0

Customer did not leave a comment.

REDDICK ZACHERY B. 
Rating:
2.0

Equipment wasn't checked in to be released for rental, employees need to be trained to perform their work duties. Not professional. The only employee that knew what he was doing was the maan pulling equipment for the customers to rent.

SUE LING B. 
Rating:
5.0

Everyone was so helpful and I was in and out in no time.

MOHAMAD MUSTAPHA E. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

FRANK CLINTON B. 
Rating:
5.0

Customer did not leave a comment.

Tanda O.  |  Overall Experience 
Rating:
5.0

The employees have been very helpful thank you.

Betty C.  |  Overall Experience 
Rating:
4.0

Although this location was farther away from me, the customer service was far better than the Uhaul that I usually go to.

MARILYN DAVIS B. 
Rating:
3.0

Customer did not leave a comment.

AISHA CHELAINE P. 
Rating:
4.0

Customer did not leave a comment.

GERALD RONALD-FR M. 
Rating:
4.0

I have a concern about one.of.your employees he has a.attuide problem he needs to know how to talk to people and leave any other issues at home

LEVERT L. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE ANN C. 
Rating:
5.0

Customer did not leave a comment.

Mary J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ALAN B. 
Rating:
3.0

Customer did not leave a comment.

WAYNE ERBEN B. 
Rating:
3.0

Pre-scheduled rental a week ahead & completed all prerequisites: even uploaded ID online. Paid for (i.e.) 5 hours same city rental; (i.e.)10-3 with pickup scheduled at 10. Showed up 5 minutes early with only 1 person in front of me. Took 15 minutes to get any front counter assistance. Once helped, I was told the vehicle was booked immediately upon my set “return time” and that ANY amount of time past drop off would be additional charges and fees. The truck was not prepped, staged, or ready & took an additional 10 minutes before it was pulled in. Once pulled in, I was told to verify fuel level & mileage; the vehicle did not display mileage because of low tire pressure sensor. Finally, once able to get assistance & air filled in tire, almost an hour had passed. I was told the amount of time for check-out was built into my rental time-window. So, realistically, a 5 hour rental became a 4 hour rental without any heads-up or consideration on the poor service & timeliness of the staff. Would not use or recommend going forward.

Wilder C. 
Rating:
5.0

Customer did not leave a comment.

Corvan C. 
Rating:
3.0

I bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONAL

demond a.  |  First Impressions 
Rating:
3.0

The only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of $25. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.

Jacqueline E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan H.  |  Overall Experience 
Rating:
5.0

Super helpful ladies!

brittany j.  |  First Impressions 
Rating:
5.0

I was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..

BRIDGETTE P.  |  First Impressions 
Rating:
3.0

When I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.

Veronica G.  |  First Impressions 
Rating:
4.0

The only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.

CHARLES W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ELISA K.  |  First Impressions 
Rating:
1.0

We were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....

MOHAMAD S.  |  First Impressions 
Rating:
5.0

storage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...

tommie m.  |  First Impressions 
Rating:
5.0

I was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.

Marquette J.  |  Online Move In 
Rating:
5.0

I never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.

BARBRA JOAN W.  |  First Impressions 
Rating:
5.0

Location staff was very professional, courteous and customer service friendly.

Norma M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

takina d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Betty C.  |  First Impressions 
Rating:
5.0

I appreciate the help from the staff was excellent.

Gina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWNISE ELAINE B.  |  First Impressions 
Rating:
5.0

The staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.

Carolyn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sofia E.  |  First Impressions 
Rating:
4.0

Good, convenient location. Friendly and knowledgeable team.

kathy p.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.

Rebeccamargaret S.  |  First Impressions 
Rating:
5.0

Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.

gray w.  |  First Impressions 
Rating:
5.0

Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!

nicholas h.  |  Reservation 
No reviews have been submitted for this location.

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