Polite and professional service from Arianna and Markesha. They both picked up the phone right away every time I called and made it easy to extend my rental time.
REYNALDO HCustomer Reviews for U-Haul Moving & Storage of Indio
Testimonials From Recent Customers
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Friendly, Professional, quick and efficient. Gracias
MONICA RPerfecto todo muchas gracias
MARIA CEverything was great & easy
GILBERT RThis location was very clean very fast very proficient! This is a very professional location and the best U-Haul experience I've had! I've used U-Haul for many years, and this was the best. They are a stand out best in the business.
ARMANDO LI have been a regular customer of this Indio location for a few years. In the last several months, I sold my home, snd have been moving my property into storage units & have needed the Pick-up Trucks on several occasions. Every Truck that I've driven has been in EXCELLENT condition. I've also rented the Van as well as the 15' Truck. All have been clean & well maintained. The office staff is AWESOME! They're a great team that has each other's backs as well as the customers'. I continue to use this location on a regular basis. Gracias.
MARK TThe very best employees😎
JOSEPH CFriendly and good service. I made a mistake in a reservation but they helped me without any problem.
Rogelio PExceptional staff, and service. Fabulous experience not found in many places in this crazy world we live in. Thank you
Sandra FI always rent in this location, but the last 3-4 rentals specially the cargo van are always dirty in the front and back not to mention the outside. I always clean/maintain the rental but last couple rentals I Had to clean the units
EDGAR RSaw no issues Great service
RICHARD MHave used this location numerous times and have always had a good experience.
JAMES TThe items I rented were not in the car the truck had no power not to mention dry boogers on the steering wheel
Jody JNothing, was excellent overall.
RAFAEL BNothing the staff was friendly and efficient
Robert ZThe truck was returned with more gas than when it was rented.
Lisa GGreat staff....Thank you.
RONALD WGreat customer service...
QUINTON EGreat people at this location!!
MANUEL VThe U box container was a great solution for moving from a remote mountain area. The only issue I had was the method of delivery which was 2 U Boxes at a time which took 5 hours to deliver. In the mean time I have movers standing around getting paid hourly. It took a lot longer to load than it should have too.
John MVery good service
RAMON AGreat service, great people
KEITH PIt is difficult to glamorize the u-Haul business model! But the business model works, and this location does it well. The Indio staff is always helpful, knowledgeable and professional. Gracias.
RONALD WIt was hard to find !!!
MARIA TNothing. Everyone at this location was fantastic
ROBERT Lgreat customer service. friendly and efficient. trucks are a bit old. over 122,000 miles. but truck was clean.
ROBERT CGracias
ARTURO OThey made it extremely easy and were accommodating to requests that had to be made due to unplanned situation.
ANDREW AI was forced to use this location, because the Anza location cancelled my reservation, and refused to get a larger truck, I was also treated rudely. Because of this I had to find another location, which resulted in way to many mileage charges and two extra days. I request a manager assistance in this matter.
SCOTT Z她们常常出错。做工作不太认真。
QIN YGreat service and fair pricing
CARLOS MThx
RONALD RDon't change a thing excellent service as always
Armando HYou need better questions to ask as these are limited and shown little to help improve. The entire process of ordering boxes was a nightmare. every rep said different things and we had to end of renting a truck just to get our items to pur actually location even though we stayed where they needed to go from the get go. I was told incorrect things over and over and basically uhaul just kept wanting to charge me more ontop of the 2k I already paid amd we had to u load the pods ourselves in a rented truck then go and u load it again...such a nightmare. I ll never use the boxes again let alone uhaul
Travis MGreat staff, rental and return a breeze!
Joanne EReceived damages caused by condition of the truck and many many issues with truck. Will never use this location and tell everyone not to rent from here.
DANIEL LOnline reservation didn't work. I was told this happens quite often. Online reservation site needs to be more simple.
CRAIG WThe truck return was quick and simple.
THOMAS CI don't understand why I completed the entire rental online and when I picked it up the customer service went over the entire rental process again after I gave her the reservation number. This process makes zero sense to me.
Joseph EThe returning process has to many steps. Maybe require less pictures.
Guadalupe MMuy buena atención.
JUAN ECrew is amazing! They all maintain everything, always great communication.
JONATHAN CProfessional Quick Helpful Well known knowledge of equipment
JONATHAN CThis location is the BEST!
Steven MThe app provide me only one location to drop the trailer off. But the stuff at the pick up location was able to find the best place for me, which is only 2 min away from my home.
Ivan SI am a frequent customer because they always are kind and efficient customer service the best! Thank you all!!
MELINDA DThe staff who looked after me were excellent. They were helpful, professional and efficient. Los recomiendo, son excelentes.
GORDON HVery good experience.
Shannon CThe u-boxes were picked up late, but arrived safe and well ahead of schedule. It would be nice for central (or local) customer service to provide the customer an update when pick-up is delayed, rather than having the customer chase this information with Shipping central. It would avoid inconvenience and unnecessary worry/stress. The staff at the pick-up location (Jacksonville) were exemplary in the customer service.
Erin NVery accommodating staff here would definitely visit again for any uhaul needs.
GERARDO GCoordinate better with off-site employees making offers of discounted rental rates for changing drop-off location.
Adela RArianna and her team were awesome they made my job so much easier. Thank you thank you thank you Douglas
DOUGLAS CExcellent service. What more can I say!!
Chuck GExtraordinario servicio al cliente
ANTHONY GPerfect transaction. Easy, friendly, will definitely use them again
Denise LThe manager and her team were awesome and very helpful
Denise D | Overall ExperienceThe back lot was dirty with trash here and there
Timothy A | First ImpressionsStaffs are nice and accommodating.
Lord Y | Overall ExperienceThank you so very much
Maria S | Overall ExperienceGreat staff never and any issues they were always kind my move out experience was simple.
Vienna A | Overall ExperienceI would like to take the opportunity to thank Aryanna and Sylvia for helping my brother and I navigate through the challenge of moving from Juneau,AK to Indio, CA. Aryanna and Sylvia were pleasant , patientl, listened and followed through with assisting us with some unexpected issues. Thank you again for making us feel appreciated and valued as UHaul customers!!
RICHARD B | First ImpressionsSuper easy and convenient. We were in a pinch and when I found out there was storage on site, it relieved a lot of stress for my family. Storage is very large and easy to access. We love Indio uhaul! They have always been there for us when we needed a trailer and always very honest and helpful employees. Would recommend 100%! Oh and storage pricing... unbeatable!
MEAGAN M | First ImpressionsSuper Great & Excellent Service!! Friendly & Professional Staff! Thank You So Much
Osvaldo M | Overall ExperienceALWAYS GREAT SERVICE!!!!
Osvaldo M | First ImpressionsGracias
Neftale C | First ImpressionsDaniel was very accommodating and went out of his way helping me with a storage unit. Truly appreciated.
Theodore T | First ImpressionsEven in bad weather conditions the staff were very friendly, professional, and courteous
Mike J | First ImpressionsDan the Manager and his crew were very helpful and knowledgeable.
Charles L | Overall ExperienceDaniel, I gave you a call during your vacation because of one of your employees. What happened and how I was treated is unacceptable. However i came Saturday morning to clear up y storage. All the girls were extremely friendly amd professional. What a difference. Thank you.
Karine K | Overall ExperienceI reserved a storage unit online and surprised there was one available. Went to the facility after a long day of packing. I paid for the unit before even looking at it. We got to the unit and UHaul could not get "their" lock off. 3 employees have tried and myself included. They offered me a UBox and said yes your stuff would fit and after I paid for that and saw it. I just laughed. I got a refund on all the transactions hopefully. Spent 3 hours there and nothing was done. I give it to the staff for trying but I went over the miles on the rented truck what I was going to do looking for another storage unit. Very unhappy and spent more than what I was going to spend on miles, gas and my time. HOT TIP: make sure you look at the unit before you give them your credit card.
Joshua J | First ImpressionsVery helpful and friendly staff.
George Q | First ImpressionsSean Corbin...absolutely amazing. Went above and beyond normal job duties. The manager (sorry, name escapes me) also was very kind and helpful. The store was slammed when i checked in but they both maintained positive, upbeat attitudes. Thank you so much, especially Sean for being so awesome. Sincerely, Michelle Fuller
Michelle F | First ImpressionsBoth of the girls working at the front office were extremely friendly, professional and helpful!!!
Christopher C | First ImpressionsGood place
dave t | Overall ExperienceFrom the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!
Darryl A | First ImpressionsThis doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself
Patricia P | Overall ExperienceBest customer service especially driver who delivered and removed the pod. Seamless. Easy move. ¡Gracias!
Mary H | Overall ExperienceGracias
Dave J | Overall ExperienceStaff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.
Nicole H | Overall ExperienceU box pick up No communication Box not available No way to contact directly Delivery company made to wait and waste time Poor experience overal
GLEN J | Overall Experience