Customer Reviews for U-Haul Moving & Storage of Idaho Falls

3,946 comentarios

1091 Northgate Mile   Idaho Falls, ID 83401
(N Of Municipal Golf Course)

(208) 524-3585

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(208) 524-3585

1091 Northgate Mile
Idaho Falls, ID 83401
(N Of Municipal Golf Course)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

KEITH K. 
Clasificación:
5.0

So easy to return the truck, and very fast and friendly service!

JENNIFER M. 
Clasificación:
5.0

It's always been nice and friendly.Thank You

frank p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni M. 
Clasificación:
1.0

I received multiple calls from this location asking me to return the trailer early so that another customer could rent it. I was told by the pick up location that I could get a refund of some of my money if we had returned it earlier. My goal was to do this. However, the representative at the Idaho Falls location said we wouldn't get reimbursed to return it early but he had the audacity to call numerous times to ask me to bring it back early so they could get more money from another customer. Very disappointed in the business ethics. The contract date and time is there for a reason. I won't be using this location for future business.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY G. 
Clasificación:
5.0

Top notch service!

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERIC G. 
Clasificación:
5.0

The store manager was very accommodating and kind- great customer service. I would definitely recommend this location because of the manager - Kris, I believe is his name!

Nicole K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IRA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harley O. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATELYN D. 
Clasificación:
4.0

N/C

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine A.  |  First Impressions 
Clasificación:
5.0

The employees are very professional and confident! They were courteous and helpful! I'll rent again and I'll let my friends know that!!! Gracias

CLINTON N. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN S. 
Clasificación:
1.0

Have your employees inspect the truck when going out and back in, NOT ME when I'm paying you 200 effin dollars to rent it, fill the damn gas tank in the truck up, (had a quarter tank when I picked it up), truck wondered all over the road while driving, clanking sound when going from park to drive or reverse, WILL NOT RENT A U-HAUL EVER AGAIN!!

GAVIN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

jeffery N. 
Clasificación:
5.0

Kris at the North gate store went above and beyond for me very kind and friendly I would do business with him again he deserves a raise

SARA Y.  |  Overall Experience 
Clasificación:
5.0

Awesome staff! General manager is a great person!

TRACY O. 
Clasificación:
5.0

Picking up and returning the truck was the easiest thing about my move. Moving is so stressful but, this location was very easy to work with. Thank You

TAUSHA Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S.  |  First Impressions 
Clasificación:
5.0

The bridgeport,ct uhaul location didn't put any pads in the contaiy

GARRET RANDOLPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANA D. 
Clasificación:
1.0

The truck first off had a soda can in the cab. Was it cleaned? Unsure. The truck's alignment was very off. Driving the wheel had to be turned strongly against the left to go straight. The plug ins did not work in the car having the phone die which was our decide for directions. Very upset about the whole experience.

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
3.0

ONE EMPLOYEE TO DO THE HECK OUT PROCESS AND TWO OTHER EMPLOYEES NOT BEING ABLE TO CHECK ME OUT

HENRY B. 
Clasificación:
5.0

Excellent service!

Brendan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR C. 
Clasificación:
5.0

Nothing I can think of. Luis was Great!! It was very easy and convenient. I'm ow where to immediately go if I ever need a trailer again for something.

Michael A. 
Clasificación:
4.0

Initial customer service was confusing.

Terrence H. 
Clasificación:
5.0

The Uhaul person, a rather nice guy, quickly checked the truck in when I let him know I was there to return it. Easy-Peasy. In-Out in less than 10 minutes.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY B. 
Clasificación:
3.0

Upon returning the call equipment I was told The computer system was not working properly therefore my final rental receipt would be emailed to me. As of writing this survey r

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonell C. 
Clasificación:
5.0

Kris was awesome, fast & efficient. I am very happy I chose to rent my storage facility from Uhaul.

Kayla A.  |  First Impressions 
Clasificación:
5.0

They were great. They answered all my questions and did great work on my van.

Andrew H. 
Clasificación:
1.0

Don't try and blame a customer for having a blown fuse on a brand new pickup as the reason for your beat to shit trailer having a busted taillight that doesn't function. Especially after confirming that all of the fuses are in working order. My first experience the day before on the weekend was excellent, both of the two staff that helped me were polite, professional, and helpful. The next day when I had to rent a different trailer for my return trip was a complete 180. Condescension, rudeness, and incompetence topped off an already bad day. I will not recommend this location to anyone due to the piss poor service and attitude of it's weekday staff.

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S.  |  Overall Experience 
Clasificación:
5.0

Fantastic experience. Would come back. Thank you

paige c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIian L.  |  Overall Experience 
Clasificación:
5.0

Service was great. Staff were friendly, helpful, informative. Work was done well and quickly. I'll be back!

lisa C. 
Clasificación:
5.0

You have great products and even better employees. Just keep doing what you're doing.

Nathan F. 
Clasificación:
5.0

The local staff were really AWESOME. The wait for a phone was terrible and then it was not a local person...

FRED S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS W. 
Clasificación:
4.0

More availability for customers of items to rent..too much checking every place only to find one available.

scott K. 
Clasificación:
5.0

Very helpful and so nice and welcoming.

Edwin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
5.0

Very friendly and knowledgeable employees. ¡Gracias!

TERRI B. 
Clasificación:
4.0

Only thing wrong was the key was difficult to get out of ignition intermittently

DIANNE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marjorie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kassandra M. 
Clasificación:
5.0

They go above and beyond to help, I really appreciate them

ANDREA M. 
Clasificación:
5.0

Equipment clean and on time. Courteous personnel. Accommodated a change in my schedule.

BRYCE C. 
Clasificación:
5.0

Check-in was very smooth. Personnel came right away and were very thorough and helpful. I will return to this location next time I need a rental.

LEE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
5.0

The location was short staffed like almost any business anywhere these days. The truck wasn't ready to go when i arrived. Only one employee was working the desk, while the manager was outside checking in a return rental. Soon enough the manager came in and took excellent care of my checkout. When the other employee finished with his customer he went directly outside and got our rental truck ready and had the tow trailer hooked up quickly. Very happy with the great service here. Really exceptional with a two person team working so well together. Top notch folks!

ALAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathanael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JARED E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYSON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA R B. 
Clasificación:
4.0

Location positives: Friendly employees, truck availability when needed, easy experience

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ISRAEL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER S. 
Clasificación:
4.0

Car tie down straps very worn. Had to use my own tie downs. Should have bees refunded.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

REINO M. 
Clasificación:
5.0

Excellent customer service, friendly staff. Got trailer hooked up quickly and was on our way.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMIRO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HYRUM D. 
Clasificación:
5.0

Everyone was excellent!

JOSEPH H. 
Clasificación:
2.0

Double check all your charges before you leave the lot.

AMANDA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenn M. 
Clasificación:
5.0

We did not have any communication with the drop off facility as the truck was towed there because of mechanical issues.

JIMMY S. 
Clasificación:
5.0

Thankfully, I believe Kris was his name, drove and got us a truck so our order was fulfilled. But UHAUL as a whole was horrible to work with. Got multiple calls from the “travel center” in Boise stating they could not fulfill my reservation 2 days before my planned move. They were unwilling to help and it wasn't until I asked to speak to management that something got done. I have used UHAUL multiple times over the years and never had such horrible experiences as I did this time. Again, this was not location specific, but for the travel center.

BENJAMIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN GRANT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN W. 
Clasificación:
5.0

great friendly staff. Quick and no problems renting or returning

MARK A. 
Clasificación:
5.0

It would be awesome to never talk to the remote people that answer the phones. The local people are great, the call center people, not so much.

Zola J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY B. 
Clasificación:
5.0

This location U-Haul is on top of things always in and out fast for any move you need

CLINTON H. 
Clasificación:
5.0

Were the Personnel helpful?.. I'd like to rate it much higher than just a yes..

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

n/a

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL F. 
Clasificación:
5.0

Excellent customer service. Friendly helpful associates.

LELAND H. 
Clasificación:
5.0

Great service and attention to detail.

CARLOS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
5.0

Thankfully this location was open late enough for me to comfortably return the trailer. I was met immediately by and associate to help me. Excellent job! Thank you.

Adam B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER S. 
Clasificación:
5.0

Customer service was exceptional. I got in and out very fast and happy.

Miguel E. 
Clasificación:
1.0

I am not happy about having to pay for 4 days worth of a rental when I only needed it for 2 days . Adjust the way you rent items to actually so people can get it for the time actually need.

THAREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA S. 
Clasificación:
2.0

El cliente no dejó un comentario.

DOUGLAS SAHIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GILBERT F. 
Clasificación:
5.0

I love the Staff there at UHaul, they are so interested in me myself, friendly, answered all my questions. I hurt my hand and th e young man who helped me yesterday saw my hand and was concerned I would hurt it if I helped him carry the heavy container, I was late in paying my bill but they were so kind over that too and so cheerful. I love the climate control storage they have and their prices are within my budget. I highly recommend UHaul and their staff. Awesome people, every one of them.

Johanna C.  |  Overall Experience 
Clasificación:
5.0

Only comment is rental rates are competitively high in relation to other local storage units. Especially for 161 sq-ft of outside unsecured access.

Henry H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G.  |  Overall Experience 
Clasificación:
5.0

Best experience I have had with u haul!! Kristofer made my world I have now moved with u haul more than 10 times and he singley made this the best whatever I needed however they could do it he was there :)

Kristopher H.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

Valerie M.  |  Overall Experience 
Clasificación:
4.0

They were timely with the move in paperwork, very clear about the process to enter bldg after office hours. They noted all fees associated with late payments offered auto withdrawal options, other payment options. Thanks Uhaul

Charles B.  |  First Impressions 
Clasificación:
4.0

It's a nice unit and your staff are nice, I knew the old manager Karl he did a good job. Chris is also doing a good job there are a lot of people there I'm not sure all of their names but I have never seen anyone their messing around or not working. I would say that store has a good staff.

Jared B.  |  First Impressions 
Clasificación:
4.0

Good staff and good company.

Charles C.  |  First Impressions 
Clasificación:
4.0

The staff at Uhaul in Idaho Falls was extremely helpful and friendly.

YVES C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Letty A P.  |  First Impressions 
Clasificación:
5.0

Thanks for the good service and clean, safe storage space!

Hilary T.  |  First Impressions 
Clasificación:
3.0

The doorknob unit is broken and doesn’t want to open really or close and there was no lock in the unit...is it possible to get another unit??...

Richmond M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  First Impressions 
Clasificación:
4.0

Thanks for your help in my time of need

James F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany W.  |  First Impressions 
Clasificación:
5.0

I was very blessed to be in the facilities.very caring!

Annie M.  |  First Impressions 
Clasificación:
5.0

This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!

LILLIian L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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