Customer Reviews for U-Haul Moving & Storage of Idaho Falls

3,982 reviews

1091 Northgate Mile   Idaho Falls, ID 83401
(N Of Municipal Golf Course)

(208) 524-3585

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(208) 524-3585

1091 Northgate Mile
Idaho Falls, ID 83401
(N Of Municipal Golf Course)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

This particular storage unit is a converted truck bed. The unit is fine but the problem is that the opening latch lever where the lock goes is now at ground level (on the regular truck, it is at waste level). Being at ground level it is very difficult to lock and unlock the lock. The opening latch lever on mine also had to be pushed down to get the lock holes to line up. This is difficult for one person while locking at the same time. I would not recommend a unit with this lock location to anyone.

DARYL L.  |  First Impressions 
Rating:
5.0

The staff member who checked us in was extremely helpful and professional! Great customer service! Will definitely come to this location again when we need a local trailer for the day!

JOE C. 
Rating:
4.0

Customer did not leave a comment.

DARYL L.  |  First Impressions 
Rating:
5.0

Great place friendly helpful staff

Joshua W.  |  Overall Experience 
Rating:
4.0

Good, prompt service, good equipment....lower prices are always welcome.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

Marcus C. 
Rating:
5.0

Customer did not leave a comment.

ROGER S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirsten N. 
Rating:
4.0

It was affordable very well kept and I got prompt reminders so I wasn't late on my payment, I would for sure rent there again.

Charles B.  |  Overall Experience 
Rating:
5.0

The service from the 1st phone call to reserving equipment to showing me how to use it to dropping item off 700 miles down the road went flawlessly.

KRISTINE C. 
Rating:
5.0

The best uhaul location I have ever been to.

Kevin V. 
Rating:
5.0

Check engine light was on.

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
3.0

Place was good, overpriced compared to home depot rental charging by mile

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

CHANCE P. 
Rating:
5.0

Customer did not leave a comment.

LORRY P. 
Rating:
5.0

Customer did not leave a comment.

JERRY KEITH C. 
Rating:
4.0

Customer did not leave a comment.

Gordon W. 
Rating:
5.0

Couldn't have asked for a better, smoother experience!

BRETT GORDON B. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
4.0

Customer did not leave a comment.

Olivia S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

PARKER T. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
2.0

Don't put dollies and blankets on a truck when the customer doesn't want them. Your trucks have less space than advertised because of it. They are in the way.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Parker T. 
Rating:
5.0

The staff at this uHaul location went above and beyond to make our move as easy and successful as possible. They answers numerous questions and have helpful suggestions. We would definitely use them again.

PHILLIP S. 
Rating:
5.0

very helpful and efficient

Mark T. 
Rating:
5.0

Great store. Very customer oriented

KIRT H. 
Rating:
5.0

Single mom everything that could go wrong went wrong during my move…..(not involving uhaul) but when I was attended by uhaul members they helped me and made sure that everything ran smooth for me at least with them. Thank you!

CYNTHIA E. 
Rating:
5.0

Customer did not leave a comment.

JAIME F. 
Rating:
5.0

You guys are very awesome and ty

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
2.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

So easy to return the truck, and very fast and friendly service!

JENNIFER M. 
Rating:
5.0

It's always been nice and friendly.Thank You

frank p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni M. 
Rating:
1.0

I received multiple calls from this location asking me to return the trailer early so that another customer could rent it. I was told by the pick up location that I could get a refund of some of my money if we had returned it earlier. My goal was to do this. However, the representative at the Idaho Falls location said we wouldn't get reimbursed to return it early but he had the audacity to call numerous times to ask me to bring it back early so they could get more money from another customer. Very disappointed in the business ethics. The contract date and time is there for a reason. I won't be using this location for future business.

James D. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Top notch service!

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

FREDERIC G. 
Rating:
5.0

The store manager was very accommodating and kind- great customer service. I would definitely recommend this location because of the manager - Kris, I believe is his name!

Nicole K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRA H. 
Rating:
5.0

Customer did not leave a comment.

BRYAN G. 
Rating:
5.0

Customer did not leave a comment.

Harley O. 
Rating:
4.0

Customer did not leave a comment.

KATELYN D. 
Rating:
4.0

N/A

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Katherine A.  |  First Impressions 
Rating:
5.0

The employees are very professional and confident! They were courteous and helpful! I'll rent again and I'll let my friends know that!!! Thanks

CLINTON N. 
Rating:
4.0

Customer did not leave a comment.

RYAN S. 
Rating:
1.0

Have your employees inspect the truck when going out and back in, NOT ME when I'm paying you 200 effin dollars to rent it, fill the damn gas tank in the truck up, (had a quarter tank when I picked it up), truck wondered all over the road while driving, clanking sound when going from park to drive or reverse, WILL NOT RENT A U-HAUL EVER AGAIN!!

GAVIN D. 
Rating:
3.0

Customer did not leave a comment.

jeffery N. 
Rating:
5.0

Kris at the North gate store went above and beyond for me very kind and friendly I would do business with him again he deserves a raise

SARA Y.  |  Overall Experience 
Rating:
5.0

Awesome staff! General manager is a great person!

TRACY O. 
Rating:
5.0

Picking up and returning the truck was the easiest thing about my move. Moving is so stressful but, this location was very easy to work with. Thank You

TAUSHA Y. 
Rating:
3.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

Jo G. 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  First Impressions 
Rating:
5.0

The bridgeport,ct uhaul location didn't put any pads in the contaiy

GARRET RANDOLPH M. 
Rating:
5.0

Customer did not leave a comment.

Kent W. 
Rating:
5.0

Customer did not leave a comment.

TANA D. 
Rating:
1.0

The truck first off had a soda can in the cab. Was it cleaned? Unsure. The truck's alignment was very off. Driving the wheel had to be turned strongly against the left to go straight. The plug ins did not work in the car having the phone die which was our decide for directions. Very upset about the whole experience.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

ONE EMPLOYEE TO DO THE HECK OUT PROCESS AND TWO OTHER EMPLOYEES NOT BEING ABLE TO CHECK ME OUT

HENRY B. 
Rating:
5.0

Excellent service!

Brendan H. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Nothing I can think of. Luis was Great!! It was very easy and convenient. I'm ow where to immediately go if I ever need a trailer again for something.

Michael A. 
Rating:
4.0

Initial customer service was confusing.

Terrence H. 
Rating:
5.0

The Uhaul person, a rather nice guy, quickly checked the truck in when I let him know I was there to return it. Easy-Peasy. In-Out in less than 10 minutes.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
3.0

Upon returning the call equipment I was told The computer system was not working properly therefore my final rental receipt would be emailed to me. As of writing this survey r

robert S. 
Rating:
5.0

Customer did not leave a comment.

Jonell C. 
Rating:
5.0

Kris was awesome, fast & efficient. I am very happy I chose to rent my storage facility from Uhaul.

Kayla A.  |  First Impressions 
Rating:
5.0

They were great. They answered all my questions and did great work on my van.

Andrew H. 
Rating:
1.0

Don't try and blame a customer for having a blown fuse on a brand new pickup as the reason for your beat to shit trailer having a busted taillight that doesn't function. Especially after confirming that all of the fuses are in working order. My first experience the day before on the weekend was excellent, both of the two staff that helped me were polite, professional, and helpful. The next day when I had to rent a different trailer for my return trip was a complete 180. Condescension, rudeness, and incompetence topped off an already bad day. I will not recommend this location to anyone due to the piss poor service and attitude of it's weekday staff.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

SHAUN G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
5.0

Fantastic experience. Would come back. Thank you

paige c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILLIian L.  |  Overall Experience 
Rating:
5.0

Service was great. Staff were friendly, helpful, informative. Work was done well and quickly. I'll be back!

lisa C. 
Rating:
5.0

You have great products and even better employees. Just keep doing what you're doing.

Nathan F. 
Rating:
5.0

The local staff were really AWESOME. The wait for a phone was terrible and then it was not a local person...

FRED S. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
4.0

More availability for customers of items to rent..too much checking every place only to find one available.

scott K. 
Rating:
5.0

Very helpful and so nice and welcoming.

Edwin E. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Very friendly and knowledgeable employees. Thank you!

TERRI B. 
Rating:
4.0

Only thing wrong was the key was difficult to get out of ignition intermittently

DIANNE H. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE J. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Kassandra M. 
Rating:
5.0

They go above and beyond to help, I really appreciate them

ANDREA M. 
Rating:
5.0

Equipment clean and on time. Courteous personnel. Accommodated a change in my schedule.

BRYCE C. 
Rating:
5.0

Check-in was very smooth. Personnel came right away and were very thorough and helpful. I will return to this location next time I need a rental.

LEE N. 
Rating:
5.0

Customer did not leave a comment.

Zachary M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

The location was short staffed like almost any business anywhere these days. The truck wasn't ready to go when i arrived. Only one employee was working the desk, while the manager was outside checking in a return rental. Soon enough the manager came in and took excellent care of my checkout. When the other employee finished with his customer he went directly outside and got our rental truck ready and had the tow trailer hooked up quickly. Very happy with the great service here. Really exceptional with a two person team working so well together. Top notch folks!

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Nathanael R. 
Rating:
4.0

Customer did not leave a comment.

JARED E. 
Rating:
5.0

Customer did not leave a comment.

TYSON F. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

ERICH W. 
Rating:
4.0

Customer did not leave a comment.

Allen R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA R B. 
Rating:
4.0

Location positives: Friendly employees, truck availability when needed, easy experience

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

Customer did not leave a comment.

ISRAEL L. 
Rating:
4.0

Customer did not leave a comment.

ROGER S. 
Rating:
4.0

Car tie down straps very worn. Had to use my own tie downs. Should have bees refunded.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

REINO M. 
Rating:
5.0

Customer did not leave a comment.

Debra I.  |  First Impressions 
Rating:
5.0

Only comment is rental rates are competitively high in relation to other local storage units. Especially for 161 sq-ft of outside unsecured access.

Henry H.  |  First Impressions 
Rating:
4.0

They were timely with the move in paperwork, very clear about the process to enter bldg after office hours. They noted all fees associated with late payments offered auto withdrawal options, other payment options. Thanks Uhaul

Charles B.  |  First Impressions 
Rating:
4.0

It's a nice unit and your staff are nice, I knew the old manager Karl he did a good job. Chris is also doing a good job there are a lot of people there I'm not sure all of their names but I have never seen anyone their messing around or not working. I would say that store has a good staff.

Jared B.  |  First Impressions 
Rating:
4.0

Good staff and good company.

Charles C.  |  First Impressions 
Rating:
4.0

The staff at Uhaul in Idaho Falls was extremely helpful and friendly.

YVES C.  |  Online Move In 
Rating:
5.0

Thanks for the good service and clean, safe storage space!

Hilary T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  First Impressions 
Rating:
4.0

Thanks for your help in my time of need

James F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany W.  |  First Impressions 
Rating:
5.0

I was very blessed to be in the facilities.very caring!

Annie M.  |  First Impressions 
Rating:
5.0

This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!

LILLIian L.  |  First Impressions 
No reviews have been submitted for this location.

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