Customer Reviews for U-Haul Moving & Storage of Houma

1,294 comentarios

133 Monarch Dr   Houma, LA 70364
(Corner of West Park Ave and Monarch Drive)

(985) 868-5224

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(985) 868-5224

133 Monarch Dr
Houma, LA 70364
(Corner of West Park Ave and Monarch Drive)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Cayla C. 
Clasificación:
5.0

El cliente no dejó un comentario.

URSALA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocio L. 
Clasificación:
5.0

Checkout was fast and efficient.

Herbert B. 
Clasificación:
5.0

Brought the tire to the attention of the worker, he was amazed that the tire made the trip.

justin C. 
Clasificación:
5.0

Friendly

Rose Marie W. 
Clasificación:
5.0

This is not the responsibility of the location but of corporate. I feel it should be made known in advance if a location can participate in the after hours equipment return on the UHaul website or app. I believe that is what the issue was for me when I tried to return a trailer last night. No way to secure the trailer...? ( Had to wait until morning opening hours to return ). The only clue that it isn't going to work is the "continue" button is grayed out preventing the completion of a return. Both UHaul locations (staff), pickup & return, are awesome.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allyson P. 
Clasificación:
2.0

You need to treat your coustomers with a little more respect, also on our visit every one we spoke to as we were leaving felt like they were being cheated and taken advantage of

joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

noel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara T. 
Clasificación:
1.0

Maybe you could get a competent manager at this location.

Maurice P. 
Clasificación:
5.0

Service was great, cannot think of anything that needs changing.

Brad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
1.0

Employees did nothing wrong but that rate I was promised and what I got were two different things

Sean M. 
Clasificación:
4.0

El cliente no dejó un comentario.

George H. 
Clasificación:
5.0

Very friendly and very well informed. Excellent service. Mrs Darlene Bergeron helped me personally.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney B. 
Clasificación:
5.0

Just keep up the good work. Good customer service and good prices and quality clean products will keep myself family and friends will return.

Dean B. 
Clasificación:
5.0

Staff very friendly. Easy fast quick service.

steven I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

Don't send me a text at 7:30am on a Saturday!!! Also don't charge me twice for one days use.

BRANDON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine H. 
Clasificación:
5.0

The equipment was clean but had a strong smoke smell from cigarettes. Also one of the reverse lights were out.

Toby R. 
Clasificación:
4.0

Nothing wrong with the location or the people but the price was more than double from the rate I paid 2 weeks ago! Navarre to Houma was $66 dollars plus tax...Houma to Navarre was $135 plus tax. I understand the price of fuel has gone up but the was a simple motorcycle trailer.

Mark P. 
Clasificación:
5.0

Everything was ok but had old food in glove box it stunk very bad

MAXIE D. 
Clasificación:
5.0

No issues at all.

Jason S. 
Clasificación:
5.0

All was just fine

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mona H. 
Clasificación:
5.0

Nothing. Simple process.

Marion L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristyn K. 
Clasificación:
5.0

I would recommend that the contact person at the purchasing desk always ask the individual if they would need a loading ramp for the move as first-time individuals may not realize that the 10 feet truck has none. I was told about this size for loading a freezer, yet I discovered afterward there was none, and I had to pay the rental for a second truck at the cost of 2 trucks for my move. Otherwise, the business is very courteous.

Albert T. 
Clasificación:
5.0

Great service! I would rent again if I ever needed

Amanda E A.  |  Overall Experience 
Clasificación:
3.0

Acknowledge the customer it lets them know you appreciate them choosing you. Also it's common courtesy in business.

Arleen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H.  |  Overall Experience 
Clasificación:
5.0

Just do what you are doing now . I was a very satisfied customer. Gracias

Bridgette T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

Rented a 20” truck. The back end was a tad bit dirty, like it hadn't been cleaned. But overall besides that I'd rent it again.

Amanda A. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall W.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAKARIYA M. 
Clasificación:
5.0

.

brandon p.  |  Overall Experience 
Clasificación:
4.0

Customer service was far too slow when we had a roadside emergency.

Brad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
3.0

Drivers door wouldn't close. Hole in the top of the box bed cargo could have gotten wet

Joey Y. 
Clasificación:
5.0

Good price an company

Ruben R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

The truck had a blown tire that Set me back 3 hours on our move! The truck was not inspected well,good thing I got the road side assistance!

Brian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davy B. 
Clasificación:
5.0

Figure out how to handle change of plans better. Didn't drive nearly as far as I estimated and got charged by the mile. Paid for 300 miles I didn't use. Not pleased at all.

Wesley B. 
Clasificación:
4.0

The truck ran well and was visibly good (externally), but the interior smelled like someone had been smoking a pack-a-day for the truck's life! I had to wipe the haze off the windshield, and it was the orange sticky residue that tobacco smoke leaves. There were also lots of crumbs and debris in the console and cupholders from the previous drivers. I hate to complain since getting a truck that is allowed to actually haul a trailer is hard right now, but a bit of wipe down and vacuum would go a long way.

PATRICK R. 
Clasificación:
5.0

Nothing I can see. Everything was great!

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert p.  |  First Impressions 
Clasificación:
5.0

Did an excellent job

Craig B. 
Clasificación:
5.0

Nada

TROY B. 
Clasificación:
5.0

No issues during my need of storage. The only issue was the last day I used the facility to get my belongings was there was an alarm going off and on. Had to prop the side door to remove my belongings because the auto doors didn't work. I assume because it is a security measure. Grateful that my belongings didn't get destroyed due to Hurricane Ida.

Michele L.  |  Overall Experience 
Clasificación:
1.0

A manager is no good if they care not custome

miguel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin V.  |  Overall Experience 
Clasificación:
3.0

I think y'all should take cash for renting to because it's not everyone who has credit cards, and when y'all over charge someone for the rental you should give it back right away not make us wait 5 or 6 days cause when we pay for renting y'all want the money now. Besides that everything was 

Calivn V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaye C. 
Clasificación:
5.0

Easiest & fast drop-off yet.

Janet C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystal N. 
Clasificación:
5.0

El cliente no dejó un comentario.

lacey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy D. 
Clasificación:
4.0

My door was very hard to close

Timothy E.  |  First Impressions 
Clasificación:
5.0

Great customer service, loved the help and how fully they explain everything to you. Really great people working there.

Kourtney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy M. 
Clasificación:
5.0

Everything was excellent

Catherine H. 
Clasificación:
5.0

I would use U-haul again.

Barney C.  |  Overall Experience 
Clasificación:
4.0

Very nice ppl and very helpful.nothing needs changing

LawandaGail D. 
Clasificación:
4.0

Apparently on the website and app they have that you can rent dollys and other equipment but when you show up their is nothing at all! No dollys, furniture pads , furniture dollys nothing at all to help move with!

Kayla S. 
Clasificación:
5.0

Drop off was quick and easy

Natasha S. 
Clasificación:
1.0

Me estan cobrando dinero que equipo lo deje en lugar y dicen que lo entregue despues es un robo

TOMAS G. 
Clasificación:
5.0

Nothing everyone was so nice and helpful

PAUL L. 
Clasificación:
3.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

Experience and service with uhaul overall was amazing. However, the 26' truck is definitely not gentle ride as stated on the truck.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alaina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ceirra W. 
Clasificación:
5.0

Great service, will use uhaul again

MILTON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARONICA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA W. 
Clasificación:
4.0

I was charged for two gallons of gasoline when in fact I returned the vehicle with the same amount of gas (5/8ths of a tank), if not more, than was in the vehicle when I picked it up. Was not told nor did I discover this charge until I received the invoice by email.

CHARLES T. 
Clasificación:
4.0

Picking up my equipment was very nice, BUT returning my equipment was not...I gave my keys to the worker and she did NOT return my van for 3 DAYS...and I was charged for the extra days. I did go back to have this removed from my credit card and I am still waiting for the return to my credit card. But what would have happened if I had not checked my receipt and noticed that she did not return it on time and I was unaware of the extra $60.00 plus taxes in charges. I think that when equipment is returned and there is a person on duty U-Haul should MAKE the customer SIGN the rental in NO EXCEPTIONS.

KRISTINE N. 
Clasificación:
3.0

I left thr vehicle with kore gas than whwn i had it and got charged more. Had napkins and paper towels in cab when i got in.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELDRIDGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn W. 
Clasificación:
5.0

Only thing I don't think that I should pay full amout of monthly rent when I was able to get out of the unit 3 days into the month I just paid. It should be rated by days used for that month and get refunded for the rest of the days I was out for.. I think that would help for uhaul to get more business !! I paid $129,95 for the unit and I was was out on the 3rd day after Uhaul charged my card !!

Chris N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrick B. 
Clasificación:
2.0

I rented a outside unit on Monday decided to move stuff Tuesday I pull up I have a red pad lock so I use the intercom and a male voice seemed confused to what I was asking so I walk to the lobby the young lady says someone will remove the lock not sure why it’s on there it’s an hour later I m still sitting with a red padlock and a trailer full of stuff anyway at $23 an hour my boss hates uhaul I love yall

Johnny B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole P. 
Clasificación:
5.0

Aok

Ira D. 
Clasificación:
5.0

Easy drop off mobile location.

DANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE K. 
Clasificación:
5.0

Excellent peiple

MARTIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL B. 
Clasificación:
5.0

Perfect!

Jennifer F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn L.  |  Overall Experience 
Clasificación:
3.0

Water damage from hurricane ida ruined some clothes and furniture.

Tucker M.  |  Overall Experience 
Clasificación:
5.0

Everyone was very knowledgeable and well spoken. My visit was very enjoyable. Gracias.

Lisa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine M.  |  First Impressions 
Clasificación:
5.0

Helpful and kinda very clean. Understanding to my needs

Star O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSIE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERI P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelle B.  |  First Impressions 
Clasificación:
3.0

Since hurricane Ida staff got climate control operational as quickly as power allowed. My units were unscathed. While waiting to purchase rope a black lady came to pickup her 26 foot truck. She had a confirmation number. All he would tell her is she had no truck nothing else. She asked what about ones on the lot he said they were for other customers. After she left I asked him if it was because she was black he said no it was because she had reserved on line going one way. Uhaul does this all the time. All his trucks were local only. He could have helped her more. I too was going one way in a 26footer. And was soooooo glad I chose Penske or I too would have loaders to pay & no truck. Shame on uhaul

Christy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL V.  |  Overall Experience 
Clasificación:
1.0

Manager is an unbelievable jerk. Rude, crude, sad. He's a real idiot. Terrible customer service, he could care less about people in general much less customers. Too bad. I would tell people to go anywhere but UHaul on Monarch in Houma.

Julie J.  |  Overall Experience 
Clasificación:
4.0

Just don’t like when the lock was changed and I wasn’t notified

Melissa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya A.  |  First Impressions 
Clasificación:
5.0

I am a victim of Hurricane Ida. As soon as your facility was available to me I contacted your office. You were so kind to me and assisted me with all of my concerns. When room came available you called and helped me to start my journey to reconstruct. Everything was explained and I was walked through the process completely. The store was Immaculate and so well stocked. All packaging supplies were available, and explained as per there use. I was able to purchase supplies that I could not find anywhere in town. I never had a time when I absolutely needed storage until this hurricane, and my experience was perfect. There is a great staff available for all my needs and I can say that this was the best experience I've ever had at a very trying time of my life. I was blessed.

DONALEEN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa M.  |  Overall Experience 
Clasificación:
1.0

My storage number was 1675 and the roof had leaked prior to hurricane ida and I've tried making a claim and went back in forth with the insurance and office personal. Insurance told me to take it up with the office and the office handed me a pamphlet to call the insurance. I've even gotten intouch with the previous owner of the same storage from 2 yrs prior to me having it and they had the same issue. The facility now needs a lot of maintenance and roof issues, and that particular storage should have never been reissued until that leak was fixed .

William R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mitzi H.  |  First Impressions 
Clasificación:
5.0

Customer service and accommodations exceeded my expectations.

Angela D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelle J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNETTE P.  |  Overall Experience 
Clasificación:
5.0

Mr Darlene was very professional as well as helpful

Ronald S.  |  Overall Experience 
Clasificación:
5.0

Staff was wonderful. Top notch center.

Yvette D.  |  First Impressions 
Clasificación:
4.0

The only complaint I had is that I was made to pay for my lock twice. I paid for it when I originally got the storage and then got charged for it again when I made my first payment. Other than that it was a pleasant experience.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M.  |  First Impressions 
Clasificación:
5.0

Very nice and friendly staff !!

Chris N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnny B.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and friendly.

Chris N.  |  First Impressions 
Clasificación:
3.0

I had a few issues in the beginning but eventually got it all worked out. They need more workers in the office because when you go in needing something it takes forever!

SAMANTHA T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Becky B.  |  Overall Experience 
Clasificación:
5.0

This was my first time using a storage facility but I would not hesitate to use this location again! The staff were courteous and helped make the experience seemless.

Kristi D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer m.  |  Overall Experience 
Clasificación:
4.0

The only problem I have is that I have to pay for the whole month and it isn't prorated for when I leave. I was charged 21st each month and that's fine but I moved out on the 1st and you're able to rent it to someone else and it's like uhaul gets double rent for those amount of days. I shouldn't have to pay for the days I'm no longer using it and moved out. That is my only complaint. Gracias.

amy a.  |  Overall Experience 
Clasificación:
5.0

Thank you great year of service staff security and cleanses

Quinta G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni R.  |  First Impressions 
Clasificación:
5.0

I think it's silly that you have to pay for 24 hour access especially for each unit you have. Maybe just provide an explanation for this charge and people might understand.

Jeffrey M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delvin P.  |  Overall Experience 
Clasificación:
5.0

The cleanliness of the facility is what really drew me in.

Delphanie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEOPOLD L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brennan N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adele G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B.  |  Online Move In 
Clasificación:
5.0

I Was very Satisfied with my storage, secure and well lit. I would recommend U-haul to every one

Terry F.  |  Overall Experience 
Clasificación:
5.0

Good service and quality storage units .Great customer service .

Catherine W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail L.  |  First Impressions 
Clasificación:
5.0

I'll will rent again when I need to

JASON B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Braeana W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rona L.  |  Overall Experience 
Clasificación:
5.0

We had no problems at all with this facility. We would have preferred to have stayed with this U-Haul facility but we needed two large units and you all were already booked solid. We would definitely call you first if we ever need storage again.

Cynthia P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tori L.  |  First Impressions 
Clasificación:
5.0

Very nice layout

Ronald S.  |  First Impressions 
Clasificación:
5.0

Love the set up the restrooms are clean buildings are safe new easy access secured with security card and camera love it and its priced right i would recommend uhaul storage or rental equipment to anyone it’s Awsome thanks again uhaul

Joshua P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASTRID B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Pauline C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lennis D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine W.  |  First Impressions 
Clasificación:
4.0

Less to do with the physical location, but the website and physical site have discrepancies on what is available for units. Reservations made based on units available, but once got there informed nothing of that size available so had to instead utilize two smaller sizes. Doable, but will ultimately be more expensive and not an accurate reflection overall. Regardless, a great facility with a very friendly and courteous staff!

Joshua A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CheriMicol D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASTRID B.  |  First Impressions 
Clasificación:
5.0

Being able to have 24-hour access does cost a little more , but well worth it .I wish after 2 storage units , all of your storage rentals become 24-hour accessibility. That's my only complaint, so i believe im doing well

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayle G.  |  Overall Experience 
Clasificación:
2.0

I reserved a box truck and storage unit online, with a utility dolly, days before I needed it. I went it to pick up the truck and an hour later, I was leaving with the truck. it should not have taken an hour to get the truck I reserved ahead of time. I also bought a lock for the storage unit at this time and they charged me $11.95 instead of $9.95 and it took a long time for the girl to take give me the sale price. About 5 hours later, I came to get into my storage unit and it was locked. I called to have them take their lock off and had to wait again. I returned the truck about 5 hours earlier than expected when the staff was still in the office. The guy looked over the truck and told me what my balance was. I wanted a printed receipt so I went inside the office to get one. There I was that I was billed for 2 utility dollys, even though we only had one. The office girl was unable to refund the me the second $7 charge.Two days later, I am still waiting for my refund. The manager who is able to process the refund has been out of the office for the past few days on sick leave.

CheriMicol D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  Overall Experience 
Clasificación:
5.0

Great service. People very polite, would highly recomend using them again if need be.

Tommy D.  |  Overall Experience 
Clasificación:
5.0

Superior service!

Donald L.  |  Overall Experience 
Clasificación:
2.0

All was good n glad we could use this storage

David R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

regina r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T.  |  First Impressions 
Clasificación:
5.0

The two ladies on duty Thursday were very helpful and courteous.

Eddie P.  |  First Impressions 
Clasificación:
1.0

Every time I need to go to the storage there was a lock on the unit,&Zane employee stole my cellphone.

Telisa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly w.  |  Overall Experience 
Clasificación:
5.0

Management, employees and cleaning staff were professional and friendly.

frank p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie s.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful. The hours of access was awesome.

donald b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry D.  |  Overall Experience 
Clasificación:
5.0

And da cleaning lady was so sweet

dairo s.  |  Overall Experience 
Clasificación:
3.0

Clerk was coughing and wear NO MASK

phyllis b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachelle R.  |  Overall Experience 
Clasificación:
5.0

I was in and out serval times had to go to the office meet serval employees and the very one of them was helpful

leona m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jewel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine W.  |  First Impressions 
Clasificación:
5.0

Very clean facility. Helpful staff. Highly recommend. I know my belongings are safe and that gives me peace of mind.

Sarah L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M.  |  Overall Experience 
Clasificación:
5.0

This storage facility is very clean, well secured and has the most friendliest employees on staff.

Debra D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  Overall Experience 
Clasificación:
5.0

I would recommend and will be a return customer

shenisha A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany l.  |  First Impressions 
Clasificación:
1.0

I did not authorize a charge for storage unit and U-Haul is stealing my money and customer service was very rude and NO ONE IS TRYING TO HELP I PAID FOR WHAT I USED I DIDNT WANT A STROAGE UNIT AND YAL STILL CHARGED ME AND YOU WONT GRT ON PHONE TO HELP GET MY MONEY BACK I KNOW ITS HARD TIMES BUT DIDNT THINK UHAL WOULD STEAL JUST TO GET A SALE

Johnathan S.  |  Online Move In 
Clasificación:
5.0

I love that you can rent a U-Hual and store your things all in one place. Also it makes things even better when you have great customer service. I will refer everyone to this location wonderful employees.

leona m.  |  First Impressions 
Clasificación:
5.0

Great place

Janice J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N.  |  First Impressions 
Clasificación:
5.0

I have rented and/or dropped off vehicles at this facility and recently rented a new storage. They have always been excellent to deal with and I will continue to use them when needed.

John M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra D.  |  Overall Experience 
Clasificación:
5.0

The young lady who helped me was Courteous and knowledgeable

Dana H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon l.  |  Overall Experience 
Clasificación:
5.0

Best place

Corey F.  |  First Impressions 
Clasificación:
5.0

The manager at this facility was nothing short of superb. She was very friendly and very very helpful. Made my storage and move much more smooth.

Brian H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leneni k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

kell p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
5.0

Great service

Elvin R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika B.  |  Overall Experience 
Clasificación:
3.0

The manager and staff are terrific but the aisles are too narrow. You cannot turn corners with loaded carts. This is a big problem. Have to take off cart and Manually and physically maneuver the load Everything else is nice but it is Too difficult Getting load in and out. This facility is designed only for renters with small household goods that fit on little carts.

james p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tabthia l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela V.  |  Overall Experience 
Clasificación:
5.0

My name is spelled wrong in the emails. It's supposed to be Bryar, not Bryasr.

Bryar W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felcia D.  |  First Impressions 
Clasificación:
1.0

First, the hours stated that my unit would be available was COMPLETELY wrong! When I rented the unit the girl said 24 hours. Great. Rented a trailer to fully move out of my house that day. When I got back with my first load she informed me that they were actually closing at 5 so that would be the only load I could take. I paid for a 4 hour rental for ONE load. They said that the following week it would be 24 hours. Went back 2 weeks later to drop some things off before leaving state for a few months. What do you know, its closed 8am on a Sunday! I got roaches now that I did not have before moving my stuff in there. My card rarely worked, so the alarm went off all the time. I complained this last time and they closed my storage!!! I had just paid a few days before that! I just wanted access to my stuff! They said I would need to pay another $10 for 24 hours. I declined but never once did I ask to close the unit as I had no where to store my stuff. Every time I dealt with them they were extremely rude. One associate tried saying I intentionally ripped the light out of the trailer! I had showed them how it fell and mentioned how the trailer wasn't put on right. When I got to my destination and went to take my car off, the entire trailer lifted. it wasnt on the ball hitch properly. I am just happy it didnt detach while I was driving down the highway. Not sure how this place is even open.

Heather S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M.  |  Overall Experience 
Clasificación:
5.0

Very nice people & very clean .

precious m.  |  Overall Experience 
Clasificación:
4.0

All Good

NATHAN F.  |  Overall Experience 
Clasificación:
5.0

Very accommodating. Thanks!

IRENE S.  |  First Impressions 
Clasificación:
4.0

I do not wish to comment

Shelly Z.  |  Overall Experience 
Clasificación:
5.0

They were very helpful with any questions I had and made sure I knew how everything worked.

Sonny H.  |  First Impressions 
Clasificación:
1.0

They computer was acting up had me locked out of my storage for two weeks and I had payed two months in advance

gene t.  |  First Impressions 
Clasificación:
4.0

I recommend updating the system. There were units with "ready to be used" tags; the system read unavailable. I needed the largest unit; the only one available had a small door which made moving hard.

SHELLY M.  |  Overall Experience 
Clasificación:
5.0

Great location, facility and service

Laddie F.  |  Overall Experience 
Clasificación:
3.0

The only thing I don’t like I couldn’t get in the storage to put my things in there those cards I have to get in with keep on denying me to get in now that’s wrong Now probably going to charge me EX.

Catina R.  |  First Impressions 
Clasificación:
5.0

Very nice storage

Darla C.  |  Online Move In 
Clasificación:
5.0

The staff was awesome!! Their service was outstanding!! Very friendly,prompt, & they fixed me up w/exactly what I needed. Thanks Uhaul!!

nikki h.  |  First Impressions 
Clasificación:
5.0

Impressive place!!!

Laddie F.  |  First Impressions 
Clasificación:
5.0

Customer service was AMAZING ! Everyone was very nice. They took care of me got me a Uhaul and a storage in less than 30 minutes. Excited to get a 1st month rent free with a purchase of a uhaul rental

Phyllis S.  |  First Impressions 
Clasificación:
5.0

Fantastic service - beautiful facility- couldn’t be happier

Christopher B.  |  Overall Experience 
Clasificación:
5.0

Easy

Larry D.  |  First Impressions 
Clasificación:
5.0

Nice

precious m.  |  First Impressions 
Clasificación:
5.0

New facility, great location, clean equipment/truck, professional and courteous staff.

jeannie c.  |  First Impressions 
Clasificación:
5.0

Customer service was great at the houma location. Would definitely recommend to family and friends

terrance c.  |  First Impressions 
Clasificación:
5.0

Thanks everyone

crystal b.  |  Overall Experience 
Clasificación:
5.0

Very courteous staff. Very helpful.

donald b.  |  First Impressions 
Clasificación:
5.0

Great people and place.

Nathan M.  |  Overall Experience 
Clasificación:
5.0

The Workers were so helpful and made everything easy and simple. Great Staff and facility.

Michael J.  |  First Impressions 
Clasificación:
5.0

Very well run and excellent staff!

ALLEN T.  |  Overall Experience 
Clasificación:
5.0

Dawn and the manager made sure I was taking care of in a timely manner the place is beautiful I feel comfortable about my things being there

Sherry P.  |  First Impressions 
Clasificación:
5.0

Great job!😁

Pamela V.  |  First Impressions 
Clasificación:
5.0

Excellent service

Brittany M.  |  First Impressions 
Clasificación:
5.0

Clean, friendly and convenient.

shawn o.  |  First Impressions 
Clasificación:
5.0

Ninguno

Mary H.  |  Overall Experience 
Clasificación:
4.0

She was very good & our spoken . I would refer plenty to Uhaul

Cherell F.  |  First Impressions 
Clasificación:
5.0

The personel were great to work with and made us decide we needed a mini storage too. Just wish they had a lift truck tail gate one on site. At 64, a little rough bringing heavy items up the ramp.

Nathan M.  |  First Impressions 
Clasificación:
5.0

The Customer Service person I dealt with was friendly and knowledgeable about the U-Haul products and services. It was a very good experience. ¡Gracias!

Clifford F.  |  First Impressions 
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