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Perry N.Customer Reviews for U-Haul Moving & Storage of Houma
Testimonials From Recent Customers
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Driver side mirror was not in good working order. It moved with the wind and when you stepped on the brakes. It made switching lanes and backing up difficult. Overall truck was clean but dated. I would rent from here again.
Brian A.I was booked twice today & was canceled at location due to lack of equipment.
MARIE H.Keep the same people their, good works and friendly people are hard to find.
JOHN H.Charged me for an extra day when I brought van a whole hour earlier then scheduled time!!! And the van was on empty I have a picture and showed the employees and I was still charged for gas!!! I want my money back
AUTUM A.Put jacks on the 6x12 trailers.
NOLIA C.The personel at your Houma,La location went above and beyond to get me what I need and went out there way to make sure I had the truck I needed in a days notice. very professional. I cant say anything bad for sure. And this in the midst of Hurricane Ida. Now that was a bitch
EVE C.Helpful and kinda very clean. Understanding to my needs
Star O. | Overall ExperienceVery happy
ALFONSO D.Reserved a 26ft truck 3 weeks before moving date and ended up with a 6x12 open trailer. That is terrible costumer service especially when people are counting on the moving instrument they reserved to move from one town over or state! Won't be going back to UHaul again! Lost my Business and I'm sure I'm not the only one this happened too!
WESLEY C.I use yall 3 time and I was very satisfied with yall services. So here a BIG THANK YOU.
BARRY B.Everything was Great and Holly is an Awesome Customer Service Representative at this Location. She was a Very Professional and Extremely Pleasant to Deal With.
JESUS R.The employees at the location were great. But the lack of inventory is making Uhaul as a whole look very bad. The employees are having to turn people away with reservations due to over/double booking and low inventory. Thanks to the lady that also had the same exact truck as me booked I was able to make the deliveries to all of the families for Christmas.
JOSEPH S.Nada
LATANYA L.Not a thing! 😊👠Doing what you do as is â¤ï¸ðŸ‘
THOMAS R.THE BEST U Haul rental that o have ever ised
MARTIN P.F
ALFRED S.May be a few more people on tje front desk to take care phone calls or other customer.
JOHN H.We used u-haul location 133 Monarch Dr in Houma Louisiana. One week prior to moving I reserved a 20' truck going one way with a quote of $140. The day before my scheduled pickup date, I received I both a text message and a phone call from an employee who worked at the 133 monarch location, informing me that a 20' truck would be available at the 133 Monarch location and would be available for pickup after 10:00. Upon arrival, I was told that they DID NOT have a one way truck available but I could rent another truck that had to be brought back to 133 Monarch location which increased the rental fee by roughly $240, not to me the huge inconvenience of of both time and money to return the truck. The only option I was given was “take it or leave it†I believe this is a SCAM!! This area has been hit hard by the recent hurricane Ida, and I believe U-haul especially this location is taking advantage of people who are in need. VERY, VERY, poor management! VERY VERY poor customer service! I WILL NOT USE U-HAUL again for any future services.
ROBERT O.Every employee was polite and informed. Employees go out of there way to be help from top to bottom for there customers. Gracias
MICHAEL B.Nothing, everything was perfect. Staff was friendly and knowledgeable about rental
JUNE W.Not sure there's anything that needs improvement. Check out staff and yard personnel are excellent.
KANE T.Since hurricane Ida staff got climate control operational as quickly as power allowed. My units were unscathed. While waiting to purchase rope a black lady came to pickup her 26 foot truck. She had a confirmation number. All he would tell her is she had no truck nothing else. She asked what about ones on the lot he said they were for other customers. After she left I asked him if it was because she was black he said no it was because she had reserved on line going one way. Uhaul does this all the time. All his trucks were local only. He could have helped her more. I too was going one way in a 26footer. And was soooooo glad I chose Penske or I too would have loaders to pay & no truck. Shame on uhaul
Christy D. | Overall ExperienceA clearly Dropbox would be nice. P have a clear queue for dropping off units whether box trucks, trailer,s whatever
WILLIAM L.Make the rates cheaper.
JERODE G.Evething excellent
DIEN N.Headlight went out before I got home. Needed extra days but was charged excessive charges.
KADE B.If you have a reservation for 3:00 pm have it ready to go at 3:00 p.m. it took 32 minutes to check in and out but they didn't add that half hour to the leased out time, it still had to be returned in 5 hours, so we barely made it.
Rhonda C.Very friendly people. In and out quickly.
Peter C.Everything was spectacular.
RICHARD L.Well maintained equipment. Plus service was spectacular!!!!!!!!
OTIS Q.Make sure they give you a check in receipt I was charged an extra day because the person I gave keys tooo didn't check me in for the time period o returned truck now have to dispute charges
WENDY R.Manager is an unbelievable jerk. Rude, crude, sad. He's a real idiot. Terrible customer service, he could care less about people in general much less customers. Too bad. I would tell people to go anywhere but UHaul on Monarch in Houma.
Julie J. | Overall ExperienceGreat
MARK P.Did not have the size truck that was reserved. Truck supplied had missing driver's side mirror and headliner that was falling. Truck had oil light on and no coolant or cover on tank (addressed at location). Truck transmission was slipping at highway speed.
Stephen L.I will use ing you guys again
KEWANA A.I reserved a 15 foot truck four day early and I arrived at the time I was to pick up my truck…. They didn't have my truck and were rude and told me that I was supposed to have call in response to an email that I didn't get…. I did receive a text just moments before I arrived though… I had to rent a smaller truck from them, that cost me more than twice what it should have because I had to make lots of trips to move. The thing that really upset me was there were several of the trucks and larger one setting on there lot all day. I asked about those trucks and was told that they were reserved for other people…. My question was…. What about me…. I had a reservation and was there at the correct time…. I will not use haul again and will tell everyone I can…. Very mad!!!!,
DONALD G.Offer a Discount. I've been not able to retrieve my free storage unit from the several rentals I've occupied. Can I receive a discount of some sort. Gracias
CORNELIUS D.Had a long wait in line. Equipment was rusty and rattled.
DONNA G.It would be nice to have 4 door pick up trucks to rent.
Joseph B.The rental was due back on 10/20/21. I returned it on 10/18/21, but was never returned in the system. I called multiple times and went back to the facility where I dropped it off ; the vehicle was not there and was still listed under my rental. This presented me with extra liability and possible overages if I would not have checked on this. Completely unacceptable!
Brent L.Get all your places to act according to this location ! Tyler was awesome and helped out allot !
ZACHARY L.Just don’t like when the lock was changed and I wasn’t notified
Melissa W. | Overall ExperienceNothing scheduling was effotless
SIMONE C.Make sure equipment is inspected jointly prior to departure from the pick up site
JOHN M.Left turn signal didn't work, right light was falling out. Employee said it was okay and good to go
BRYCE P.Everything was good
joseph B.My account was charged 78.00$ and then 58.00, I was told the 78 was a deposit and my total after they figured miles was 58$, so why am I charged for both now?
Brian Z.I am a victim of Hurricane Ida. As soon as your facility was available to me I contacted your office. You were so kind to me and assisted me with all of my concerns. When room came available you called and helped me to start my journey to reconstruct. Everything was explained and I was walked through the process completely. The store was Immaculate and so well stocked. All packaging supplies were available, and explained as per there use. I was able to purchase supplies that I could not find anywhere in town. I never had a time when I absolutely needed storage until this hurricane, and my experience was perfect. There is a great staff available for all my needs and I can say that this was the best experience I've ever had at a very trying time of my life. I was blessed.
DONALEEN C. | First ImpressionsMy experience was terrible. I drove from New Orleans to Houma with my own trailer to pick up a new lawnmower. The mower was too big to fit on my trailer. The UH location was directly across the street from the lawnmower dealership. I went to UH and told the manager that I needed to transport a new mower that was 68†wide. She said they rented 6' trailers. I told her that should work. I rented the trailer and then headed back across the street to pickup the mower. She did not mention that the gate on the trailer was only 5.5' wide. Immediately after we figured out that the mower didn't fit on this trailer either I went back to UH and told them about the gate problem but they said I left their property so they would not refund my rental fee. I didn't have time to argue with them so the next day I reached out to UH for a refund. I was transferred around on the phone for over an hour of total hold time. I finally got to someone in Customer Service and explained what had happened. After being on hold for about 15 minutes I got disconnected. Soon after that I received an email saying I had left the property so they would not be refunding my $38 rental charge. Believe me, it is not the $38 rental fee… it's the principal. I feel as though UH ripped me off. So here is my review. MY EXPERIENCE WITH UH WAS TERRIBLE !!!
THOMAS N.Staff was wonderful. Top notch center.
Yvette D. | First ImpressionsVery nice and friendly staff !!
Chris N. | First ImpressionsThe staff was very helpful and friendly.
Chris N. | First ImpressionsThe cleanliness of the facility is what really drew me in.
Delphanie C. | First ImpressionsLove the set up the restrooms are clean buildings are safe new easy access secured with security card and camera love it and its priced right i would recommend uhaul storage or rental equipment to anyone it’s Awsome thanks again uhaul
Joshua P. | First ImpressionsBeing able to have 24-hour access does cost a little more , but well worth it .I wish after 2 storage units , all of your storage rentals become 24-hour accessibility. That's my only complaint, so i believe im doing well
Michael S. | First ImpressionsClerk was coughing and wear NO MASK
phyllis b. | First ImpressionsVery clean facility. Helpful staff. Highly recommend. I know my belongings are safe and that gives me peace of mind.
Sarah L. | Online Move InI have rented and/or dropped off vehicles at this facility and recently rented a new storage. They have always been excellent to deal with and I will continue to use them when needed.
John M. | First ImpressionsThe young lady who helped me was Courteous and knowledgeable
Dana H. | First ImpressionsGreat service
Elvin R. | First ImpressionsThe manager and staff are terrific but the aisles are too narrow. You cannot turn corners with loaded carts. This is a big problem. Have to take off cart and Manually and physically maneuver the load Everything else is nice but it is Too difficult Getting load in and out. This facility is designed only for renters with small household goods that fit on little carts.
james p. | First ImpressionsVery nice storage
Darla C. | Online Move InNew facility, great location, clean equipment/truck, professional and courteous staff.
jeannie c. | First Impressions