Comentarios de los clientes para U-Haul Moving & Storage of Houma

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Houma

Clasificación general:

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David R. | Overall Experience |
Clasificación:

All was good n glad we could use this storage

KATIE L.
Clasificación:

El cliente no dejó un comentario.

Jason F.
Clasificación:

I ordered a 24 hour rental via the website, a handtruck, and a furniture dolly. When I arrived to pick up my truck, the attendant said I could not have the vehicle for 24 hours, only 12-14 hours. Fine. At 4pm, I was rudely contacted by someone at the location demanding that I return the vehicle as my rental period was only until 3pm, which was only 8 hours from when I rented the truck. The location did not have furniture dollies available, squabbled with me over the terminology of the “utility dolly” because I said handtruck. It took 30 minutes to remove the charge for the dolly I never received. Lots of misinformation and poor customer service. The truck had cigarette butts in the ashtray and stunk.

RYAN B.
Clasificación:

El cliente no dejó un comentario.

regina r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kevin T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ingrid G.
Clasificación:

El cliente no dejó un comentario.

Lucas R.
Clasificación:

El cliente no dejó un comentario.

MARK N.
Clasificación:

El cliente no dejó un comentario.

alesia C.
Clasificación:

Nothing

JOHN B.
Clasificación:

El cliente no dejó un comentario.

Eddie P. | First Impressions |
Clasificación:

The two ladies on duty Thursday were very helpful and courteous.

Rory K.
Clasificación:

El cliente no dejó un comentario.

Franklin F.
Clasificación:

Very easy drop-off procedures. Great overall experience

Jason D.
Clasificación:

The whole reason for reservations is to have that item ready for pick up. I made a reservation a week in advance. It too 1 hour and 45 minutes to get paper work done and a trailer hooked up to my vehicle. When I arrived home I noticed I had the wrong trailer. Had to go back and spend another hour getting the correct trailer. Never plan on using Uhaul again. Trey unorganized organization.

neil S.
Clasificación:

I used the website and was first sent to a flea market that doubles as uhaul rental. They did not meet me at my appointment, no one seemed to be working. I found the truck unlocked and open, but no keys. Called Uhaul and was sent to the location I then used. Should have been sent there to start with.

KYIESHA B.
Clasificación:

El cliente no dejó un comentario.

Ylennia S.
Clasificación:

El cliente no dejó un comentario.

Mary-Anne T.
Clasificación:

El cliente no dejó un comentario.

THOMAS D.
Clasificación:

El cliente no dejó un comentario.

Telisa C. | Overall Experience |
Clasificación:

Every time I need to go to the storage there was a lock on the unit,&Zane employee stole my cellphone.

kelly w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TRINA M.
Clasificación:

El cliente no dejó un comentario.

Jeremiah R.
Clasificación:

El cliente no dejó un comentario.

terry M.
Clasificación:

Very polite manager.

Marcus H.
Clasificación:

El cliente no dejó un comentario.

frank p. | Overall Experience |
Clasificación:

Management, employees and cleaning staff were professional and friendly.

charmaine A.
Clasificación:

El cliente no dejó un comentario.

jackie s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

donald b. | Overall Experience |
Clasificación:

Staff was always helpful. The hours of access was awesome.

Larry D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

dairo s. | Overall Experience |
Clasificación:

And da cleaning lady was so sweet

Jamisha P.
Clasificación:

My customer care associate was wonderful. I hate that I forgot his name, but he was very helpful and made sure I got my truck on time. he made the process seamless and remained professional and courteous throughout my visit. Because of him, I would definitely rent from uhaul again.

phyllis b. | First Impressions |
Clasificación:

Clerk was coughing and wear NO MASK

MICHELLE H.
Clasificación:

Very nice and clean

Rachelle R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOEL R.
Clasificación:

El cliente no dejó un comentario.

Frank F.
Clasificación:

Very smooth drop-off. Again, everyone I met was helpful and truly professional and I was in and out of the location in a matter of minutes. Highly recommended.

JADE E.
Clasificación:

El cliente no dejó un comentario.

Susan W.
Clasificación:

The only problem I had was the tire pressure light stayed on even after they put air in the tires before I left.

leona m. | Overall Experience |
Clasificación:

I was in and out serval times had to go to the office meet serval employees and the very one of them was helpful

SANDY C.
Clasificación:

El cliente no dejó un comentario.

CHARLES R.
Clasificación:

They guy at the counter and the other working wasn't wearing mask and didn't seem to want to be there

charles C.
Clasificación:

Prompt and professional service. Was in and out in no time

Allen W.
Clasificación:

El cliente no dejó un comentario.

James L.
Clasificación:

El cliente no dejó un comentario.

Jewel S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Peter C.
Clasificación:

El cliente no dejó un comentario.

Catherine W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sarah L. | Online Move In |
Clasificación:

Very clean facility. Helpful staff. Highly recommend. I know my belongings are safe and that gives me peace of mind.

Lawrence S.
Clasificación:

My husband had to sweep the trailer out because it wasn't clean .But beyond that everything else was wonderful and everyone was a delight to deal with.

DAVID J.
Clasificación:

the 12x6 trailer needs a self contained jack. That's ridiculous to have to find a jack to use on it. There should be a back up camera to connect to the trailer. its not like you can edge the trailer a little here or there to connect it. We live in 2020. Rear camera's are a dime a dozen

amy W.
Clasificación:

The truck smelled like smoke and the windshield was so dirty it was distracting to drive. I also didn't have the time or energy to go about cleaning it. Seemed like the people at the store didn't care about social distancing or wearing masks either. So that was 'fun'. Wouldn't recommend.

DAVID S.
Clasificación:

El cliente no dejó un comentario.

CANDICE C.
Clasificación:

Great Services.

RENNIS R.
Clasificación:

El cliente no dejó un comentario.

Leroy C.
Clasificación:

El cliente no dejó un comentario.

Mary M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Danielle D.
Clasificación:

Overall my experience with Uhaul was not good. I booked my first reservation for pickup for 12 but only to get there and they didn't have any trucks available. The uhaul agent called the 1800 number and a representative set me up for another reservation at another location for 6 pm. At 5 I received a phone calling stating that the pickup truck that I had reserved would not be ready until tomorrow at 9 am. I called back and asked were there any type of trucks available in which the store representative said someone was just pulling back up in one. I had to settle for something I did not want and ended up paying more per miles.

Andrew A.
Clasificación:

Perfect

Debra D. | Overall Experience |
Clasificación:

This storage facility is very clean, well secured and has the most friendliest employees on staff.

Christina C.
Clasificación:

El cliente no dejó un comentario.

GILBERT L.
Clasificación:

El cliente no dejó un comentario.

David S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Viridiana T.
Clasificación:

El cliente no dejó un comentario.

RUTH G.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

amy A.
Clasificación:

El cliente no dejó un comentario.

shenisha A. | Overall Experience |
Clasificación:

I would recommend and will be a return customer

tiffany l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Linda F.
Clasificación:

El cliente no dejó un comentario.

Carlton M.
Clasificación:

El cliente no dejó un comentario.

Aaron D.
Clasificación:

El cliente no dejó un comentario.

Susan M.
Clasificación:

I had to go back for the blankets — they didn't put them with the truck. I had an appointment to pick up — seemed like they weren't ready for me, although I reserved it 3 days prior.

Johnathan S. | Online Move In |
Clasificación:

I did not authorize a charge for storage unit and U-Haul is stealing my money and customer service was very rude and NO ONE IS TRYING TO HELP I PAID FOR WHAT I USED I DIDNT WANT A STROAGE UNIT AND YAL STILL CHARGED ME AND YOU WONT GRT ON PHONE TO HELP GET MY MONEY BACK I KNOW ITS HARD TIMES BUT DIDNT THINK UHAL WOULD STEAL JUST TO GET A SALE

darcy N.
Clasificación:

El cliente no dejó un comentario.

Perry W.
Clasificación:

The reason I am leaving a 1-Star review is not because of anything the local store done. I reserved an appliance dolly on the phone through the corporate office. They stated that the local UHaul office had one. Well when I arrived to pick it up, the staff informed me that they infact DID NOT have one in stock. With that being said I had to settle for a utility dolly. The dolly, once I arrived home, would not perform the task I needed. i had to come up with other ways to move my appliances. I returned the dolly this morning and was charged for the rental. I didnt have time to dispute the transaction versus use of the dolly. This is no way a reflection on to how the staff at this location treated me. They went above and beyond to try and locate the said dolly that corporate said was on location. Even though it was only a minimal charge to rent the dolly that could not fulfill my needs, I hope that something is done to correct the inventory communications between corporate and local stores. Thanks Perry Webre Jr.

wayne A.
Clasificación:

El cliente no dejó un comentario.

Rod R.
Clasificación:

I waited on hold for 30minutes to find a place to return my trailer because the place selected wouldn't be open on the original return date!! Too long on hold.

kristen K.
Clasificación:

Everything was great!!

terreka G.
Clasificación:

Have more furniture dolly's available

leona m. | First Impressions |
Clasificación:

I love that you can rent a U-Hual and store your things all in one place. Also it makes things even better when you have great customer service. I will refer everyone to this location wonderful employees.

Frank B.
Clasificación:

Don't change the people that worked with me. Both guys were friendly and helpful. Very professional people. I would recommend this location to anyone doing any moving or hauling for any purpose

Janice J. | First Impressions |
Clasificación:

Great place

Frank B.
Clasificación:

The people I dealt with at the place was very helpful. They were out in pouring rain hooking the trailer to my truck and the guy signing me in was friendly and knowledgeable. Great experience. I would recommend this location to anyone

Jeannie G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CARLOTTA B.
Clasificación:

I was over charged and had to request refund multiple times, Overall the workers were very nice.

Michael N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

John M. | First Impressions |
Clasificación:

I have rented and/or dropped off vehicles at this facility and recently rented a new storage. They have always been excellent to deal with and I will continue to use them when needed.

Kane T.
Clasificación:

Honestly, I feel like the employees would benefit from some sort of mobile transportation (Segway, golf cart, or perhaps atv) of some sort. They have to walk soo much to help customers outside and the Louisiana climate is always terrible. Highs in the 90's or raining. The winter season is brutal as well. Other than taking better care of the people that take care of you, the experience was flawless.

Gregory M.
Clasificación:

El cliente no dejó un comentario.

Stacy W.
Clasificación:

Car Dolly was a major issue during the move. Tire straps came off of vehicle and come along was broken. Had to rig it or be left on the side of the road for hours waiting for Uhaul help in 98 degree weather!

John D.
Clasificación:

El cliente no dejó un comentario.

pedro C.
Clasificación:

El cliente no dejó un comentario.

tyrone W.
Clasificación:

El cliente no dejó un comentario.

Norbert L.
Clasificación:

El cliente no dejó un comentario.

sarah J.
Clasificación:

El cliente no dejó un comentario.

RICKY T.
Clasificación:

Friendly, kind, and very professional. Thank you for a good experience.

STEVEN C.
Clasificación:

El cliente no dejó un comentario.

morgan M.
Clasificación:

El cliente no dejó un comentario.

Niye S.
Clasificación:

El cliente no dejó un comentario.

Debra D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KACIE G.
Clasificación:

Had a lady there alone trying to take care of everything and everyone that walked in. Took way to long to get the trailer.

Michele G.
Clasificación:

El cliente no dejó un comentario.

joseph W.
Clasificación:

Keep doing what you are doing for customers.

Brittany L.
Clasificación:

El cliente no dejó un comentario.

Ethan F.
Clasificación:

El cliente no dejó un comentario.

Dana H. | First Impressions |
Clasificación:

The young lady who helped me was Courteous and knowledgeable

Brandon l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dickie E.
Clasificación:

Very disappointed and will never use u hail again or will I allow any family or friend to use u hail!

PERRY D.
Clasificación:

Answer the phone locally and not let it go to the call center. I tried several times and the call center wait times were always 15 minutes and I was never able to speak to anyone before hanging up.

James G.
Clasificación:

El cliente no dejó un comentario.

RHONDA H.
Clasificación:

El cliente no dejó un comentario.

Sandra B.
Clasificación:

Answer phone more promptly. I was on hold 13 minutes before speaking with anyone

SCOTT J.
Clasificación:

Angel is the Manager and her little helper are very rude and hateful. I called regarding my reservation, that SOMEONE has now cancelled, but the black chick that works in there, would not give her name (identify herself over the phone) and after repeatedly asking her for her name she hung up on me. This service center is VERY POORLY run by these people. BEWARE. FILE COMPLAINTS with their home office. Contact the City of Houma and complain but DO NOT tolerate this type of 'poor customer service' from anyone. I have filed complaints, you should too. BBB - corporate office - City of Houma. Go to one of the authorized dealer before using this service center.

JORDAN L.
Clasificación:

Truck i reserved was given away before arriving, had to move with a smaller than requested truck. Staff was very rude. Guy checking in my truck when returning did not say a word to me. Will never use uhual again.

JOSHUA S.
Clasificación:

El cliente no dejó un comentario.

CLARK B.
Clasificación:

El cliente no dejó un comentario.

Derrick P.
Clasificación:

El cliente no dejó un comentario.

David R.
Clasificación:

Nice people y'all r

Carl B.
Clasificación:

Get employees to be able to talk to the customer and be able to understand them....also know how to add.. I asked for a dozen moving pads and was charged for 12 but only had 6.... This was after my reservation was not honored and I had to find another truck....the girl at that facility told me there was none....I called 1800 uhaul and they found another truck...it was smaller and I had to make 2 trips instead of one...the truck was at the exact same location that the girl told me they had no trucks available..Very Frustrating moving but this rental experience made it worse...2 hours pushed behind also

Corey F. | First Impressions |
Clasificación:

Best place

BRIAN M.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

Best experience ever at a Uhaul location

STEPHANIE R.
Clasificación:

El cliente no dejó un comentario.

Brian H. | Overall Experience |
Clasificación:

The manager at this facility was nothing short of superb. She was very friendly and very very helpful. Made my storage and move much more smooth.

Brian H.
Clasificación:

El cliente no dejó un comentario.

Stephanie B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dirk D.
Clasificación:

I was told that if I rented a u-haul that I would get a one month credit to my long term rental. This was the reason I went with u-haul. After loading up the truck I unloaded it and went to the storage unit to turn the truck in. I was denied the credit as the general manger told me that I had no credit as that only goes towards a new unit. When you first rent the unit, the first month is free. I am not pleased. I feel I should still get the credit.

theron B.
Clasificación:

El cliente no dejó un comentario.

VIRGINIA B.
Clasificación:

Truck very clean. I informed him truck seems to struggle changing gears I read the sign about the T-- on when not wet and off wet. He further explain about if truck is. Heavy or light thank you Sir. Mrs. Virginia

RANDY B.
Clasificación:

Other than the lack of U-Haul people wearing PPE it was great.

JULES D.
Clasificación:

El cliente no dejó un comentario.

Michael I.
Clasificación:

All of the workers at this location were rude and did not even want to talk to me.

leneni k. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alexis C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jody L. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

kell p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Curtis M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Richard G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Chris D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Elvin R. | First Impressions |
Clasificación:

Great service

Erika B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

james p. | First Impressions |
Clasificación:

The manager and staff are terrific but the aisles are too narrow. You cannot turn corners with loaded carts. This is a big problem. Have to take off cart and Manually and physically maneuver the load Everything else is nice but it is Too difficult Getting load in and out. This facility is designed only for renters with small household goods that fit on little carts.

tabthia l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Pamela V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bryar W. | First Impressions |
Clasificación:

My name is spelled wrong in the emails. It’s supposed to be Bryar, not Bryasr.

Felcia D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Heather S. | Overall Experience |
Clasificación:

First, the hours stated that my unit would be available was COMPLETELY wrong! When I rented the unit the girl said 24 hours. Great. Rented a trailer to fully move out of my house that day. When I got back with my first load she informed me that they were actually closing at 5 so that would be the only load I could take. I paid for a 4 hour rental for ONE load. They said that the following week it would be 24 hours. Went back 2 weeks later to drop some things off before leaving state for a few months. What do you know, its closed 8am on a Sunday! I got roaches now that I did not have before moving my stuff in there. My card rarely worked, so the alarm went off all the time. I complained this last time and they closed my storage!!! I had just paid a few days before that! I just wanted access to my stuff! They said I would need to pay another $10 for 24 hours. I declined but never once did I ask to close the unit as I had no where to store my stuff. Every time I dealt with them they were extremely rude. One associate tried saying I intentionally ripped the light out of the trailer! I had showed them how it fell and mentioned how the trailer wasn't put on right. When I got to my destination and went to take my car off, the entire trailer lifted. it wasnt on the ball hitch properly. I am just happy it didnt detach while I was driving down the highway. Not sure how this place is even open.

Mary M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

precious m. | Overall Experience |
Clasificación:

Very nice people & very clean .

NATHAN F. | Overall Experience |
Clasificación:

All Good

IRENE S. | First Impressions |
Clasificación:

Very accommodating. Thanks!

Shelly Z. | Overall Experience |
Clasificación:

I do not wish to comment

Sonny H. | First Impressions |
Clasificación:

They were very helpful with any questions I had and made sure I knew how everything worked.

gene t. | First Impressions |
Clasificación:

They computer was acting up had me locked out of my storage for two weeks and I had payed two months in advance

SHELLY M. | Overall Experience |
Clasificación:

I recommend updating the system. There were units with “ready to be used” tags; the system read unavailable. I needed the largest unit; the only one available had a small door which made moving hard.

Laddie F. | Overall Experience |
Clasificación:

Great location, facility and service

Catina R. | First Impressions |
Clasificación:

The only thing I don’t like I couldn’t get in the storage to put my things in there those cards I have to get in with keep on denying me to get in now that’s wrong Now probably going to charge me EX.

Darla C. | Online Move In |
Clasificación:

Very nice storage

nikki h. | First Impressions |
Clasificación:

The staff was awesome!! Their service was outstanding!! Very friendly,prompt, & they fixed me up w/exactly what I needed. Thanks Uhaul!!

Laddie F. | First Impressions |
Clasificación:

Impressive place!!!

Phyllis S. | First Impressions |
Clasificación:

Customer service was AMAZING ! Everyone was very nice. They took care of me got me a Uhaul and a storage in less than 30 minutes. Excited to get a 1st month rent free with a purchase of a uhaul rental

Christopher B. | Overall Experience |
Clasificación:

Fantastic service - beautiful facility- couldn’t be happier

Larry D. | First Impressions |
Clasificación:

Easy

precious m. | First Impressions |
Clasificación:

Nice

jeannie c. | First Impressions |
Clasificación:

New facility, great location, clean equipment/truck, professional and courteous staff.

terrance c. | First Impressions |
Clasificación:

Customer service was great at the houma location. Would definitely recommend to family and friends

crystal b. | Overall Experience |
Clasificación:

Thanks everyone

donald b. | First Impressions |
Clasificación:

Very courteous staff. Very helpful.

Nathan M. | Overall Experience |
Clasificación:

Great people and place.

Michael J. | First Impressions |
Clasificación:

The Workers were so helpful and made everything easy and simple. Great Staff and facility.

ALLEN T. | Overall Experience |
Clasificación:

Very well run and excellent staff!

Sherry P. | First Impressions |
Clasificación:

Dawn and the manager made sure I was taking care of in a timely manner the place is beautiful I feel comfortable about my things being there

Pamela V. | First Impressions |
Clasificación:

Great job!😁

Brittany M. | First Impressions |
Clasificación:

Excellent service

shawn o. | First Impressions |
Clasificación:

Clean, friendly and convenient.

Mary H. | Overall Experience |
Clasificación:

None

Cherell F. | First Impressions |
Clasificación:

She was very good & our spoken . I would refer plenty to Uhaul

Nathan M. | First Impressions |
Clasificación:

The personel were great to work with and made us decide we needed a mini storage too. Just wish they had a lift truck tail gate one on site. At 64, a little rough bringing heavy items up the ramp.

Clifford F. | First Impressions |
Clasificación:

The Customer Service person I dealt with was friendly and knowledgeable about the U-Haul products and services. It was a very good experience. Thanks!

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