Great service, thank you
Kemble P | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Houma
Testimonials From Recent Customers
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This is probably the best U-Haul facility I have ever used. They always are more than helpful and always polite.
JAMES LThe steering was very wobbly. Someone following me said it looked as I was driving sideways.
Brandi DAll of my items were full of mildew even though I purchased a climate control unit.
Emari D | Overall ExperienceThe security was very impressive
Edward O | Overall ExperienceI ordered a truck for 7am on December 29th 2024. I show up at the facility for 0645 no truck in sight. I wait until 0700 and try to use the uhaul app to pick up my truck and no truck was assigned to my reservation. I call the 24/7 number for uhual and the operator tells me the best I can do is wait until 0900 for the place to open and I could talk to a worker. I wait 3 hours for the people to show up to work... all together a rough experience
DRAVEN SReserved truck with credit card and it was canceled.got a larger truck at 12:10 and we're told it has to be back at 7 am not 24 hrs later.the inside rear passenger tire had rubber coming off tire, had to keep stopping to make sure it was ok. The was charged extra because truck was returned a little after 10 am
EDWARD DI have no complaints, very friendly, and helpful. I will rent from here again. Thanks.
GLENN PEverything was great.! I really enjoyed the workers they are a ball of fun! KEVAN was absolutely amazing! I also loved the fact they the truck was very clean
SHAQURIA VThe only reason why I didn't provide five stars for my experience is because of a small issue that arose upon my return which caused my return to take nearly an hour to complete, but this was in no way the fault of the staff on-site. The staff are solely the reason why I'm only docking one star from this experience. The staff were excellent and professional. The manager that assisted me when she learned of my issue knew exactly how to resolve the situation and asked questions, which she likely already knew the answers to, which made it apparent that there were more issues than I initially realized. My issue is that my check-in and pickup with the app did NOT have me take a photo of mileage and fuel during the pickup. Thankfully, I did take a photo when I got into the vehicle and noticed that the tank was far from full. When I returned inside inquired about the situation, I was informed that I needed to return the vehicle with the same amount of fuel in it but I hadn't been informed that I should have had to take a photo of the fuel and mileage of the vehicle (I hadn't been informed of this until I returned the vehicle). Since the worker on-site informed me that she hadn't been with U-haul for a very long time and was still in training, I decided to call U-Haul inquiring about my reservation and asking about the fuel level. I had requested a call back from the u-haul app for this. I received the call back within 3-5 minutes which was fine. The person I spoke with provided me with the same information as the lady at the counter so I didn't think there would be any issues later. When I returned to the U-Haul facility, the young man inquired why I didn't return the vehicle with a full tank. When I mentioned that I didn't receive the vehicle with a full tank, he asked if I submitted a photo of the fuel level on the U-Haul app. He was puzzled when I informed him that I didn't have to take any photos of the vehicle, the license plate, the fuel or mileage gauges, no photos at all. Thankfully, I still had the photo I had taken when I picked-up the u-haul and showed it to him. We then went inside and I spoke with two different ladies regarding the issue. After some time, we were able to get that resolved and I didn't incur a penalty. I did however receive a penalty for not returning my shipping blankets. When reserving the vehicle on the app, I didn't get the impression that I was only renting these six blankets. I thought I had purchased them. Thankfully, the manager informed me that I'll be able to return the blankets for a credit tomorrow which is fine with me given that this particular issue is from my lack of experience utilizing U-Hauls, or rentals in general really. This was my first ever experience renting any mover vehicle. I would like to point out again that the on-site staff were EXCELLENT! Seriously 5 STARS and then some for the friendly understanding staff. I don't recall the name but the manager (a lady) that assisted me towards the end to resolve the issue was very patient with me and it was clear that she was super knowledgeable when it came to knowing the short-comings for new customers who hadn't used the U-Haul app. It was apparent, that she sees people make the same mistakes or assumptions when using the reservation feature on the U-haul app. While I'm overall content with my experience, it did take over an hour for me to complete my return because the U-Haul app skipped a pretty critical part of the pickup process which could have cost me easily $100 in additional charges.
Marty TGreat service desk employees!
THOMAS KStaff members are polite patient respectful of your need ready to help My experience was above average thanks so much be blessed Happy Holidays to all
derbora m | Overall ExperienceEverything was fantastic but the truck mirrors was not . The clerks was great .
Loria WN/a
Janmichael DChristi is very quick and thorough with the checkout process. Additionally, hunter did something very nice. I was waiting outside for my ride after I just dropped off my rental and it was very cold and windy outside. Hunter offered me a jacket. Very commendable
Janmichael DAfter Hurricane Ida there was roof damage which led to leaking in my unit. Nobody bothered to notify me that many of my things were ruined from this. I discovered it myself months later. When I asked Darlene about it she said "well that's not really my job". In fact, the day I started service she was rude to both me and my grandmother so much so that my grandmother still asks if I ran into "that lady with the nasty attitude."
Logan W | Overall ExperienceThe mileage was short for our direct route from Houma to Lake Charles so we had an extra charge.
ROBERT WI checked out early. I feel that there should be some reimbursement.
Barney C | Overall ExperienceVery easy process!! Very professional and courteous!! Highly recommend!
THOMAS BVery pleased with the service that I received when picking up the truck. Representative was very pleasant to work with.
ANNETTE EEverything was great!
JACOB LThey showed me the truck, I would be renting and stayed it would have a dolly and pads… Rented me another truck…that did not have a dolly and pads…I could not complete my move… Told me the truck release was for 2:00pm…and that I could take it at 1:30……and did not have to return the truck until 2:00pm, the next day…. But charged me for two days…when I returned the truck at 1:30pm…. Just truly unorganized…the clerks personal issues, they have with one another …trying to get the clerk who started my transaction in trouble and the one who completed my transaction is the problem in this establishment…who was training a new clerk and did not take the time to explain and no walked me to the truck, I was renting…I had to go and find it alone… I am requesting a refund on these failed services because…I could not complete my move…due to not having a dolly…being showed a truck, I would be rent, which was not the truck they gave me truck that did not belong to their establishment…
CHARLYN Sn/a
JAN DI recommend u haul to all my family and friends
GUY PEasy drop off very friendly
SARAH BMy First Time Using The Tow Dolly And I Was Impressed With The Design And Execution Of The Tow. Highly Recommend Others To Use The Tow For Moving Vehicles
EDDIE ESTAFF did not explain things . Gave a land number was not told we need to give cell number. So a walk around could be done.
ADAM SWe were not clear about getting into and out of building. We had to re-enter codes each time the door closed. It was night time and not terribly well-lit. We set the alarms off a few times. But, all clean and I appreciated the lock being included with storage unit. We reserved/rented 2 units but only used one. Wish we could be credited for having less than 1 day.
Theresa R | Online Move InYour team at the Houma store was very helpful and knowledgeable. Their advice helped me choose the perfect equipment I needed for my project.
LINDSEY FProfessionalism, kindness, helpfulness, clear speaking & eye to eye communication provided by the staff member that helped me made my experience a great one! She served us well & is a keeper as far as I am concerned!
CYNTHIA MThe staff were nice and efficient. The building has leaks in the roof. Damage to my property stored in the facility
LANA F | Overall ExperienceNa
JAN DI have rented from Uhaul twice in the last few months and they are always friendly and helpful. The equipment is always clean and ready to go. I would refer and use this service again. Thanks Uhaul.
TINA LVery good customer service
DIANE JHunter help me and I must say he is friendly. So much better then other times I've better there. Thanks again Hunter
TROY TNeeded an appliance dolly but did not have one. Maybe have a few more on hand. I don't think I should have to pay for mileage, you make us put fuel back in which is fine
LARRY BOverall great service
Janmichael DNothing. Customer service was great!!
CODY WFirst of all I had rat eating most of my stuff in the storage and I called the office and the manager sent out a worker to give me a flyer to call never came out to check on my stuff that was poor management and I am very not happy with this
Nicole T | Overall ExperienceYes, very happy with the houma rental area corporate store and people were very, very friendly.
VICTOR LThe truck was kind of old, the right-side mirror was missing a part, and the hand break was rusty so it was very difficult to close it.
ANDRES HEveryone was very helpful and friendly and the facility is very secure and clean.
Velma M | Overall ExperienceWhat yall do best take care of your customer
RAYMOND WThe stag was super nice.
Gena DOverall nice facility...very un happy with how the staff handled my stuff during hurricane Ida. My stuff was trashed and the staff at the time was indifferent. I was considering filing a law suit but later just let it be. Customer service varied depending on who was working at the time.
Harold F | Overall ExperienceGreat experience
CHRISTOPHER LWhen we initially scheduled the trailer pickup, we were scheduled for pickup in Thibodaux La. We received notification that our pickup location changed (to a different location- not Monarch dr). This location was extremely unhelpful. The trailer we reserved was not available. Luckily the monarch dr location was able to help us.
KATHRYN EGood service. Very professional.
ROGER HOnly tire pressure was low on rental and no gas started it on empty
Dominisha PVary good Staff staff.
DIONNE MThe car trailer rented to me was too short for the vehicle I needed to pick up. Drove 4 hours there for nothing and had to drive back bc they wouldn't allow me to change it with another location and had to go back 4 hours with an empty trailer. Customer service said to fill out a grievance form but the office said there was no such thing. Rate a 1 out of 10. A 1 bc the person outside helping was very polite.
SHAWN FIt was great. We moved out of town is why we gave it up. Thanks !!!
brent n | Overall ExperienceAssistant manager was trash and super ride
DAMON DI had an outdoor unit. I have water damage to my mattresses, hopefully I can resolve the matter. Overall I had a good experience.
SESILY G | Overall ExperienceMs Gena was very nice and very informative and professional
ANGEL CIt rained really bad in my storage when I went to get some of my things everything was wet mold on everything I went to office told the problem they said they can only write a comment about the unit I could not use the trash compact because I had to pay a fee first I had to load everything bring to my new place an throw everything there I had bugs flying an it stunk an when I would go to storage I couldn't open it it was very hard last day they finally came spray something to make it easier to open I had a lot of trouble at that unit they would not make it good for me but was sure to get each payment I'm very upset Mad an garage that I paid so much money for a good storage but was the worst storage ever the staff was nice inside, but they would not help me to fix the storage door from the beginning. I told two young guys that work there that it rain in my storage all they said was OK, the office never knew till I finally went inside to ask to use the compactor and I would've had to pay a fee knowing I lost everything in my storage
STACEY T | Overall ExperienceAwesome customer service
MISTY WI go a lot and rent trailers and trucks. Half the time i have to wait with about two or three in line and other workers talking or just walking around. the one serving has to stop to answer the phone and take a message to call back. The last rental on my way to the church to load up supplies. When i hit the break and the truck dolly comes loose rolling to the front. i didn't have time to call and tell them. they were closed when i returned it. i call them in the morning to let them know but i was told there's no policy on things like that. I told her to check all my rentals i never used the dolly i have my own. SO NOW IF I HAVE TO RENT WITH YOU ALL AGAIN I WILL HAVE TO CHECK EVERYTHING . ONCE BEFORE THE SWITCH FOR THE BLOWER ONLY WORKED WHIDE OPEN. We were down the road before i realize it . But WHO HAS TIME TO GO BACK. Wasting my rental time. The worse one was i rented a trailer 6x12 closed in. Went a mile down the road blew a tire. Went right back the tire was a bad one that should have been changed. I went inside the guy told me to take another trailer did another contract and sent me off he said he would take care of it. Next thing i know I'm being billed for it. Went talk to the lady manager there. She tells me he was supposed to tell me to call u haul and wait for them to come fix it AT THE U HAUL PLACE. An I WON' T GET LOST TIME CREDIT. SO, IVE LEARNED U HAUL EQUIPMENT OR PERSONEL IS NEVER U HAULS PROBLEM IT MINES. I am looking for a trailer now instead of renting. It's sad.
FARON BTruck ran poor
CRYSTAL BThe pickup was smooth but when we called when there was a disruption the person could not talk...too busy and said she would call back but never did
LUWANA MPeople staff was friendly but my belongings got mildew and prices kept going up
Jessica B | Overall ExperienceWas never told if I didn’t need my unit for the whole month that I would not be refunded the difference was extremely up set will never ever go there again and will tell everyone I can not to do any type of business with them no matter how convenient it is
PAULA B | Overall ExperienceLeft with trailer returned it 30 min later didn’t need it offered no discount or refund
MICHAEL PGood security at first glance
John H | First ImpressionsBooking staff was super informative, attentive, clean, well mannered. Gave for an over all awesome experience and I would recommend the facility and host to others .
STEPHENIA S | First ImpressionsHave more employees and more pickup trucks
NATHAN PN/C
TRAVIS AGreat job U-Haul team.
Jonathan V | Overall ExperienceI really wanted a climate controlled but wasn’t available.
LESLIE OThe staff was super friendly and helpful. The trailer was clean and functioned beautifully on the road. I was very happy with the experience.
GLYNN D✌ consistency all across the board ….from phone communication with Mr. Jason, service at the desk , another service call ,and in person service upon return of equipment was excellent encounters with all U-Haul employees. I mentioned this fact to each. Thank you very much ; I'll recommend and I'll BE BACK. ❤️☝️✌
JUAN VMilage was off and fuel tank was not at level noted
oliver pFacility was very nice and everyone was always very helpful if I ever needed help. I had to call one time and yall were busy. The lady took my name and number and actually called me back. That never happens anywhere else. Great job! Thank you!
MICHELLE C | Overall ExperienceEquipment I reserved was not even available. Very big inconvenience
KATIE BReplaced our lock twice without us knowing and we had to pay someone to break the lock just to get our stuff out because they wouldn't give us the keys. Very rude manager. Will not come back
Colby G | Overall ExperienceMy issue was the hours of accessibility. Although it says you can access it until 10pm, most times I couldn't because the door wouldn't open or accept my card. It became more of an issue and I decided it wasn't convient for me any longer.
Sara L | Overall ExperienceNinguno
Gregory T | Overall ExperienceThe employee was nice and very polite and was very helpful when i needed anything and if i ever need another storage u all will be the first one on my list and if anyone one ask me what's good storage to put there stuff at i will be sure to send them to u all an thank u all for your good services an storage 😊
CHABONNETT L | Overall ExperienceGreat facility, very clean and easy access to unit. Team was always friendly and personable.
Jennifer T | Overall ExperienceGreat and friendly service by Macy B. and Mrs. Darlene B.
JAVIER Q | First ImpressionsLove renting from you guys
Sherry F | Overall ExperienceThe staff was professional, courteous and nice.The storage facility was well maintained and cleaned.My only issue was that someone literally tried to torch or skill saw cut through the housing which holds the lock ,to try and break into my storage.Even though cameras are present I wasn't ever notified of anyone being caught or captured on camera trying to access the unit after I reported what I saw when we returned to the unit.Which was very disappointing because I felt those cameras should have shown something. We have rented here a few times and never had this happen.One thing stuck out though was how would a perfect stranger know to pick that unit out of 100 plus storages to break into without specifics? Granted one might say it could have been anyone which is true but that is not flying.The asst manager was very helpful and nice ,she changed the housing when we went in asap.She was in dis belief that they managed to get that far trying to cut through. Which took time ,but you know what ,the person didn't get anything and was fortunate to not get caught and to see another day. That could have been a deadly encounter between a thief and an unsuspecting renter. Advice, cameras for storages shouldn't be running where they can be seen by the public.They should be in a room being monitored by one person,while the building is open for operation. Then assigned to a company after hours.
Catherine W | Overall ExperienceWe have had an account with the company for roughly 2 years and I love the convenience
Logan C | First ImpressionsUr customer service is excellent, you work with me to try and save my memories of my life and family but I was unable to save it. I Thank you very much
Rachel S | Overall ExperienceVery satisfied
JERRY D | First ImpressionsPlease remove that rodent box from my storage unit. 5x5 is too small of space to have a square foot taken up with something like that. Gracias
Gail N | Online Move InThe service was good.
joanne j | Overall Experience💯💯
Queshawn B | First ImpressionsVery Friendly staff
ROBERT E | Overall ExperienceThe facility is nice, well maintained, and accommodating. I really appreciated the bays to pull into and unload so that our stuff doesn't get wet and we can unload to see everything. I also really appreciated all of the carts. It made the transfer from the truck to the unit a lot better than if there was no carts available. A few complains: the first is that I was called the day before with the staff wanting me to come and put a lock on my unit. I was moving from over 3 hours away, so obviously this wasn't an option. If you look at my information, you can see that I can't just ride up and do this. So why stress someone out about something that is unnecessary. As the information said, I wasn't even going to be moving in until a day later. Another complaint, the alarm was going off constantly as we were there loading the unit. Not sure if it was because our door was open or what. It got to the point at the end where the alarm was going off every 5 minutes. Quite irritating when you've been moving a 26 foot long uhaul for two days and unloading it, transferring everything into a storage unit for 6-7 hours. My last complaint is that there is no trash cans. The only option I seen for disposing of any trash or old boxes is paying $8 to use the dumpster. That's a little insane to me when I'm already paying $150/month for a medium storage unit. It would be nice to have some trash cans around the facility to dispose of the left over trash/boxes/etc. so that you can ensure the truck is cleaned before returning. I did like the idea of having a "donation" spot where you could leave items you didn't want for others to pick up. That was cool.
Justin F | Online Move InVery clean facility!!
Leisa P | Overall ExperienceThey charged me for a non-climate control 10 x 12 for the same price as a climate control so I went five blocks down and rented a 10 x 20 for 70 bucks a month
Ginger B | Overall ExperiencePerfection!
Jennifer Y | Overall ExperiencePrice increases were ridiculous
Lexy B | Overall ExperienceGracias
Cristela D | First ImpressionsThe only thing I didn’t like was that I wasn’t refunded a pro rate because I paid the storage before due date and was out a couple days right after.
Sabrina S | Overall ExperienceBest in Houma
BELINDA D | First ImpressionsMy unit was sold at a public auction I just wish I could obtain family photos and personal paperwork
MITCHELL N | Overall ExperienceThe only thing I had a problem with was the timing to get into the storage. I work a lot and I take care of a sick mother so I needed to be able to get to it late at night! But everything else was great! The staff is very helpful and friendly
TRACY J | Overall ExperienceI love everyone at this facility!!
Sarah M | Overall ExperienceJust wish it was 24 hour access
Heidi B | Overall ExperienceTruck was old, but raggedy
Ann W | Overall Experience