Customer Reviews for U-Haul Moving & Storage of Holyoke

2,401 reviews

250 Appleton St   Holyoke, MA 01040
(located at the corner of Newton street and Appleton, next to police station)

(413) 539-9261

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(413) 539-9261

250 Appleton St
Holyoke, MA 01040
(located at the corner of Newton street and Appleton, next to police station)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Antonio C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abraham P 
Rating:
4.0

Customer did not leave a comment.

BRIAN R 
Rating:
5.0

Gracias por tu atención Ashley siempre amable

Robinson R 
Rating:
5.0

I had a last minute need for a van and this location was able to accommodate. The facility is clean and well kept. Staff were friendly and helpful at pick up and at drop off. Would definitely use again and highly recommend.

Joseph H 
Rating:
5.0

Great staff- friendly and helpful.

Melanie S 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
1.0

Lynn Thibault-watts (owner) is unfriendly, smarmy, and completely lacks empathy or compassion for customers. Picking up and returning the vehicle I rented was possibly the worst, most anger inducing interaction I've ever had with someone I was paying ever. If I did not have literally no other options, I would have cancelled my reservation on the spot. Furthermore, this location has an outrageously low inventory of rental equipment and will very likely not be able to fulfill the job you are paying them to do on common moving days. There is actually no effort made by any employees to make sure that the equipment reserved by customers is actually available at the time of reservation. This seems to be a company-wide problem though. Therefore, I will never use uhaul again.

Jacob U 
Rating:
5.0

Customer service representative at the site was friendly, efficient and helpful!

David D 
Rating:
5.0

Manager and staff were friendly ,courteous and punctual with attending me , in all an above average experience all things considered!

Jose R 
Rating:
5.0

The facility was exactly as described online which made the move-in go smoothly. The two people working when we moved our stuff in were professional and helpful.

Mia P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy E 
Rating:
5.0

Internet needs to be better in the parking lot for after-hours online return check-in.

Donald S 
Rating:
5.0

Nothing I am very happy with the people and the truck I rented and I rent the trailer several times a year.

Jerry P 
Rating:
5.0

Great service and customer service...online rental and move in / out was easy...thank you Uhaul and everyone

Joshua V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina R  |  Overall Experience 
Rating:
5.0

Very friendly , and super convenient since I work next door Ct

Yariel G  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Online system is complicated and unfair. It attempted to overcharge me

Lemuel S 
Rating:
5.0

Customer did not leave a comment.

Barry C 
Rating:
5.0

Customer did not leave a comment.

Isabel E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gerald C 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A 
Rating:
4.0

Customer did not leave a comment.

Schuyler P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T 
Rating:
5.0

Customer did not leave a comment.

Alexis D 
Rating:
5.0

Customer did not leave a comment.

Jenny M 
Rating:
5.0

Customer did not leave a comment.

Diane M 
Rating:
5.0

I have used this location for several years and I've always been pleased. I've rented pick-ups, trucks, and trailers and they've always had what I needed and in good condition. Although this isn't the closest location to me, it is by far my location of choice.

Steven V 
Rating:
5.0

Customer did not leave a comment.

kim r 
Rating:
4.0

I had a storage unit for over 10 years in this facility -

Jo E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke O  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Angelique S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric e  |  Overall Experience 
Rating:
5.0

Awesome experience! Staff was friendly and very straightforward pricing and process for renting!

Cody G 
Rating:
5.0

Customer did not leave a comment.

Brendan M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Customer did not leave a comment.

tiburcio r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Everything about the Holyoke MA facility is top-notch!!!! A+++++!

Dale R 
Rating:
5.0

Customer did not leave a comment.

Carmen M 
Rating:
2.0

Do not have employees go into the system to change information without CUSTOMER CONSENT!! AND OVER CHARGE!

JONEL F 
Rating:
4.0

Customer did not leave a comment.

nalaysza m 
Rating:
5.0

Customer did not leave a comment.

Tom M 
Rating:
5.0

Customer did not leave a comment.

vanessa r 
Rating:
4.0

Melanie was very helpful, wish I got her number

Jonathan W 
Rating:
5.0

Customer did not leave a comment.

vivian m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell W 
Rating:
5.0

Smooth and easy drop off process

Robert P 
Rating:
5.0

Na

JOhn W 
Rating:
4.0

Customer did not leave a comment.

Juliana F 
Rating:
5.0

Really professional

JUANA G 
Rating:
5.0

I have use other storage places before and my experience with you guys surpass them by far. I also would like to add that the restroom was always clean and to me that is a plus. Yes I will recommend and come back to you guys if ever needed. Thank you. Jose Perez. #UHAULTHEBEST

Jose P  |  Overall Experience 
Rating:
5.0

Staff I encountered were super friendly and extremely helpful. I would definitely recommend this storage facility to anyone.

Gladys M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose c 
Rating:
5.0

Customer did not leave a comment.

julio r 
Rating:
5.0

I’ve used them a few times and it’s always a great experience

elisul a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis W  |  Online Move In 
Rating:
5.0

None

Ivis R 
Rating:
4.0

Customer did not leave a comment.

joseph m 
Rating:
1.0

I had problems with my return. I returned it exactly at the level. I received it at on fuel and they’re trying to claim that I didn’t and charged me at additional $18 for gas refill. I was also never told by the agent that I needed my phone to do the return in the evening so was not able to document anything when they claimed things the next morning and tried to also charge a $20 Extra fee for not using an app on return. I called an agent that night at Uhaul to do the return when I got home back to my phone. I believe that this location is overcharging customers for fuel and stealing their money. I will not use the space again. oh, and if I was driving any further than I had, which was only 50 miles, round-trip my back and hips would’ve been destroyed because the seat of the driver seat was so deteriorated.

beth m 
Rating:
5.0

Never had a storage unit so perfectly maintained and well performed throughout the lease. Thank you very much. This is a grand experience, and I appreciate your business and opportunity to have such a bougie place in the middle of you know where👍 what are you doing?

JOSEPH T  |  Overall Experience 
Rating:
1.0

I rented from a location after hours picked and all the gates were pad locked . I then had to go to a another location and because the computer was locked for my rental i had to start all over. It was 50 min later before I got my van.

melanie s 
Rating:
5.0

Customer did not leave a comment.

SHARON S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose o 
Rating:
5.0

On point! Thank you.

Luis R 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
5.0

It was a pleasure doing business at this location, absolutely no negative experiences. Thank you!

JOAN J  |  Overall Experience 
Rating:
5.0

Ashley, Lynn and the other staff are awesome to deal with. They are very helpful. This site is great for your storage needs.

Sean M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Irma F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin C 
Rating:
1.0

Customer did not leave a comment.

Christopher A 
Rating:
5.0

Staff came out as soon as they saw me pull in, and helped me park and unhitch the trailer. Excellent service.

Allen R 
Rating:
5.0

Ashley was super awesome. Thank you for your help!

Sean M 
Rating:
4.0

The woman working Sunday the 11th of feb was very helpful, I didn't catch her name but when I couldn't locate my unit she brought me to it, got me the stairs, made sure I had a lock. She was very professional and kind.

Jesse M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Whoever rented that van before me, left it dirty inside and the out side of van was dirty. The other vans were nice and shiny.

Luis R 
Rating:
5.0

Great customer service , Friendly efficient staff at an excellent location.

Michael H 
Rating:
5.0

Buen servicio

carlos a 
Rating:
5.0

Customer did not leave a comment.

GARY P 
Rating:
5.0

Customer did not leave a comment.

Morelia D 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Eventhough I arrived about 30 minutes before the sales area closed, the two people working were very courteous and informative. I was very impressed.

Sean M  |  First Impressions 
Rating:
5.0

The two ladies working that day were phenomenal, they were on shift around 4pm and they deserve props. Very patient and covered everything with me.

Romeo J  |  First Impressions 
Rating:
5.0

Very professional. Smooth transaction. Thank you!

Luis R 
Rating:
5.0

Retire the tuck you gave me windshield wiper were no good and the side mirrors did not hold the would move while you where driving

CARLOS P 
Rating:
5.0

Customer did not leave a comment.

jeff m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
5.0

Customer did not leave a comment.

Virgen B 
Rating:
5.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana R  |  First Impressions 
Rating:
5.0

Y’all are amazing!

SHARON S 
Rating:
5.0

Customer did not leave a comment.

ANNIE K 
Rating:
5.0

Customer did not leave a comment.

Jesus R 
Rating:
5.0

Customer did not leave a comment.

Christian R 
Rating:
5.0

N/C

tiburcio r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY P 
Rating:
5.0

I was very impressed with this operation. The space was extremely clean and well-organized. The manager quickly processed my rental agreement and got us on the road. I had a question later on during my rental and the associate who answered the phone was helpful and courteous. I would definitely use this site again and would recommend it very highly to anyone needing a rental van.

Carol W 
Rating:
4.0

good customer experience

daniel l 
Rating:
5.0

Thanks for a great experience. 👍

Melanie A  |  First Impressions 
Rating:
5.0

Fast and friendly people!

GARY P 
Rating:
5.0

The girls that work there then were very nice but respectful and helpful I will give him a 10 for perfect

Sonia G  |  First Impressions 
Rating:
5.0

The U-Haul team did great and are very knowledgeable and courteous they get 10 + from me thank you very much

Otro N 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
1.0

They try and make you pay for extra things even though you don’t want to. The staff are not very understanding and the policy sucks.

emanuel b  |  Overall Experience 
Rating:
5.0

Ashley was not only VERY helpful, she was also DELIGHTFUL and made the entire experience unexpectedly easy and even enjoyable. Thank you! She's a gem.

Mariejoe L 
Rating:
5.0

Customer did not leave a comment.

nora s  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonathan W 
Rating:
5.0

Customer did not leave a comment.

ERIC R 
Rating:
5.0

Customer did not leave a comment.

Sharon S 
Rating:
4.0

Customer did not leave a comment.

Matt D 
Rating:
5.0

Very helpful and accommodating.

SHARON S  |  First Impressions 
Rating:
4.0

Insurance change information should be explained to customers prior to arrival

LOUIE O 
Rating:
4.0

Customer did not leave a comment.

Susan F 
Rating:
5.0

Customer did not leave a comment.

EDWIN R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leyshamari o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stanley c 
Rating:
5.0

Customer did not leave a comment.

Jennifer B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin P 
Rating:
1.0

What an awful experience. I reserved a cargo van and had the reservation confirmed. Went to the location- they don’t even rent vans nor did they know anything about my reservation. Went to a place up the street- they also didn’t have vans and said their smallest was a 15 ft truck even though there were smaller trucks on the lot. Lastly, the return process was absolute absurd. First it couldn’t find my location and I had to find five ways to Sunday to allow location and the barcode scanner ? That sure doesn’t work. I tried three different barcodes. What a waste of time. A refund wouldn’t do this crappy service justice.

tiffany s 
Rating:
4.0

My main complaint is that the truck cab stank of cigarette smoke. The cargo area had just two sets of wooden runners, which made it difficult to secure the cargo. There were no latches or hooks for affixing bungee cords or come-alongs.

Jay D 
Rating:
5.0

Customer did not leave a comment.

Milka G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Billie D 
Rating:
4.0

Employees are more than helpful and courteous.

Heidii B  |  Online Move In 
Rating:
1.0

I reserved a truck at the Hadley location. When I arrived I was told they had no idea how to rent the truck out. I then moved the reservation to Holyoke. I was Rushed through the transaction. The truck had a very sting smell of cigarette smoke. The seat adjustment didn’t work and I could barely touch the pedals. The enginee sounded really bad

Greg H 
Rating:
5.0

Excelente trabajo gracias

Maria M 
Rating:
5.0

Customer did not leave a comment.

Bruce L 
Rating:
5.0

great center... nice owners and staff. We have used this location a few times now. Will go back again for trailer or truck needs..

michael f 
Rating:
5.0

Customer did not leave a comment.

JIM E 
Rating:
5.0

Customer did not leave a comment.

IVETTE B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHLEY R 
Rating:
5.0

Top notch facility and outstanding customer service! I’m impressed with the Appleton Street, Holyoke Uhaul and it will be a pleasure to go back.

Jacob H 
Rating:
5.0

Customer did not leave a comment.

RICHARD S  |  First Impressions 
Rating:
5.0

Marty and Lynn were graciously helpful when we needed it. Great communication. Would recommend Utah for storage. Thanks for everything!

Katen G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey R 
Rating:
5.0

Will always go back

Kiennah C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
5.0

Customer did not leave a comment.

MIGUEL A 
Rating:
5.0

Great experience. Gentlemen in the lot was very friendly and helpful!

MARK R 
Rating:
5.0

Customer did not leave a comment.

Karen S 
Rating:
5.0

Surprise the customer and award them with a free one time rental.

steven g 
Rating:
3.0

Customer did not leave a comment.

Karina B  |  Online Move In 
Rating:
2.0

Signing up was needlessly painful, every page was slow, it made me wait after filling out some data entries, I wanted to pay with my mother's card because I lost mine, but yall made that wildly painful too. What could have been a 3 min sign up took 20+ min due to all the waits When I went to use the app, it was so slow, it again, had needless waits after some data entries The van I rented had a dirty windshield on the inside, like no one ever cleans it. Your staff were great, your online experience is so bad I will be trying other companies just to avoid it.

bud r  |  Overall Experience 
Rating:
5.0

Thank you for offering One-Way Auto Transport options !!!!

Cade V 
Rating:
5.0

Customer did not leave a comment.

DENISHA R  |  Overall Experience 
Rating:
4.0

Thank you!

Loreto R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffery r  |  Overall Experience 
Rating:
5.0

I will always go back …

Grasiela R  |  Overall Experience 
Rating:
4.0

Just the card reader not working It’s a bit of an inconvenience having to only be there during working hours.

jason c  |  First Impressions 
Rating:
5.0

None

mirna g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ILEANEXIS I  |  First Impressions 
Rating:
4.0

All in all I enjoyed using the storage. There were some instances when the bathrooms were in bad shape a few days in a row, but generally it was maintained fine. Carts were not always available, lilely because other customers locked them away in their units, I had to carry stuff into my car as I was removing my last items. Other than that, no complaints. Great storage place.

Alona P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greta M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denisse S  |  Overall Experience 
Rating:
5.0

I like it cause it’s nice and clean environment

IVETTE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grasiela R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raquel E  |  Overall Experience 
Rating:
5.0

The staff made everything easy never any hiccups you guys are one of the few businesses that are on top of your game renting space or vehicles was so easy you guys are the best you have a customer for life

terance b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzzane P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Efrain L  |  First Impressions 
Rating:
1.0

My storage unit was filled with giant river rats that destroyed my belongings and instead of putting in the insurance claim like I requested they sold the contents of my unit for $0.01 and I had over $10,000 worth of goods in the unit. I will be pursuing a lawsuit against this uhaul location and do not advise anyone use this location

Jeffrey H  |  Overall Experience 
Rating:
5.0

Super helpful and friendly staff, 10/10!

Frank B  |  Overall Experience 
Rating:
5.0

Good

yazmin o  |  Overall Experience 
Rating:
5.0

Marty is the best, been the best U-Haul employee and give the best customer experience ever time, I can't count over the years how much he has been helpful

MATTHEW T  |  First Impressions 
Rating:
4.0

Not enough carts to empty our unit.

Christine W  |  Overall Experience 
Rating:
4.0

Staff were helpful and very nice. The location it's self is in a very sketchy neighborhood and we couldn't back our 26ft truck into the bay to unload. We were able to park on the street but we were blocking both bays. With a smaller truck you wouldn't have any issues

Katrina J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nitzabel c  |  First Impressions 
Rating:
5.0

Me gusto el servicio

Carmen E  |  First Impressions 
Rating:
5.0

Great storage solutions for your items; loading dock is very convenient for all wether servive.

ZEBEDEE V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victor p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur E  |  Online Move In 
Rating:
5.0

Helpful and knowledgeable staff

MARTIN M  |  Overall Experience 
Rating:
5.0

Thank you very much everyone always everything was very nice well done

yolanda g  |  Overall Experience 
Rating:
5.0

Good and everything friendly people

Nancy K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricardo D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra k  |  Overall Experience 
Rating:
5.0

The owner of the Holyoke location was unbelievable, great person and cares

christopher n  |  Overall Experience 
Rating:
5.0

Having experienced other storage facilities, I understand why the monthly price may be higher than others in the area but well worth the investment. U-Haul standards for cleanliness far exceeded my other experience. The indoor garage access provided shelter while unloading/loading my car… rain or shine! I knew my belongings would be safe inside the temperature controlled environment, as well as being a comfortable work space… no matter what the season! I received quick and courteous assistance by several of the workers when my lock failed to open, and Marty (General Manager) was able to remedy the problem with very little delay and to my complete satisfaction. Thank you U-Haul!

Sharon L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane G  |  Overall Experience 
Rating:
5.0

Great service

Iris G  |  First Impressions 
Rating:
4.0

My experience at U-Haul was peaceful the people that work there are very friendly and helpful overall they make you feel welcome

Stephen S  |  Overall Experience 
Rating:
5.0

Good

yonathan v  |  First Impressions 
Rating:
5.0

I love the cleanses and the fact my stuff is safe and it's climate controlled

Jason S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla s  |  Overall Experience 
Rating:
5.0

I am thankful to U-Haul for holding my things.. THANK YOU

Reyna M  |  Overall Experience 
Rating:
5.0

Thanks for everything

CARLOS M  |  First Impressions 
Rating:
3.0

It's so expensive for a small 5x5 it's like $50 a month. Then you also have to buy insurance on top of the already high price. Would probably be cheaper for me to buy a plastic shed.

April B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelita O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josean R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber C  |  First Impressions 
Rating:
5.0

The location, security (swiping the card), and employees thumbs up. Thank you.

Paul S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blanca V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marie a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda m  |  Overall Experience 
Rating:
5.0

Excellent!

HUEL F  |  First Impressions 
Rating:
4.0

I choose above average because I wanted a bigger storage on the ground floors but they were all taken. But the lil bit of time of service with them I had no issues and the service was perfect.

glendaly h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessy v  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD R  |  Overall Experience 
Rating:
5.0

Very knowledgeable and patient staff. Made something I dislike doing, doable.

Eugene W  |  First Impressions