Customer Reviews for U-Haul Moving & Storage of Hillside

252 comentarios

225 Long Ave   Hillside, NJ 07205

(973) 718-9897

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 5 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 718-9897

225 Long Ave
Hillside, NJ 07205

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 5 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Sean H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadia R. 
Clasificación:
5.0

All good

Hegwood G.  |  Online Move In 
Clasificación:
5.0

It was awesome made reservation on line arrive there check in and did what I had to do and return back

Cecilia O. 
Clasificación:
4.0

Please remind customer to fill out form before dropping key in the key box if drive return when you close for business. You are good so far.

LORITA O. 
Clasificación:
5.0

Great service , awesome people..

fabio D. 
Clasificación:
3.0

arrive on or before the “guaranteed” arrival date so i don't have to cancel multiple flights and miss my school's orientation.

Andrew K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicola T. 
Clasificación:
5.0

Nothing the service was excellent thanks for being their when I needed help

Gloria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Everything went according to plan,which I really appreciate! Above all, your staff is super friendly, smart, efficient, and helpful! An excellent experience!

Joanne Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason D.  |  Online Move In 
Clasificación:
4.0

Extras we ordered (dollies) were not available. Didn't seem to be any concern that we weren't getting what we ordered.

John I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
4.0

Great customer service.

Labriaa B.  |  Online Move In 
Clasificación:
3.0

Pick up was great and the workers were very reassuring when I was nervous about the process bc I had never done this before. The lady who assisted me explained everything and it all made sense. But now I've been charged extra fuel fees when that should not have been the case, and I am overwhelmed and crying because of it. The whole experience feels tainted now and I cannot and will not recommend this to people when the experience now makes me sick to my stomach.

John B. 
Clasificación:
5.0

The ladies were very helpful to them are very excellent they do the job they're on top of the game show me how to use everything

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle R.  |  Online Move In 
Clasificación:
5.0

No change required.

Gabriella H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yessenia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dina S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Djony D. 
Clasificación:
5.0

There is nothing needed to improve for the next customer. I just want to emphasize that the staff at this location is very customer focused and provided me with stellar service. I called to inquire about extending the rental for a few more hours and the rep remembered me. She was very friendly and was able to provide a resolution to what I was calling about. ¡Gracias!

Francisco G. 
Clasificación:
5.0

Volveré a rentar por el excelente cervicio

FELIPE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenny H. 
Clasificación:
5.0

The gentleman who delivered the UBoxes on both ends of the move was courteous, professional, a great communicator, and gave great advise on opening, closing and packing our UBoxes. He was outstanding and a great representative of your company.

Mary L D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hugo T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evens B.  |  Overall Experience 
Clasificación:
3.0

Communication with Customer Service was poor, but the process overall worked out fine.

Marcelo M. 
Clasificación:
3.0

Clean, secure faculty, excellent hours of operation…. my only complaint is the location of the elevators relative to my unit.

Kevin H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
1.0

This is the worst experience i ever had with uhaul. It was almost a week ago and I'm still pissed.

tashikali M. 
Clasificación:
5.0

Everything is great. Since truck driver has no space to keep the left over furniture pads when collected Filled Box from my home, I had to return them in the UHaul store.

RAJESWARARAO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Virginia T.  |  Online Move In 
Clasificación:
5.0

Excellent facility and staff.

Louis N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Sumana G. 
Clasificación:
1.0

Just be a little more friendly and professional. It's a business and customers are spending their money. A little respect goes a long way.

juliette R. 
Clasificación:
2.0

More carts. not enough and nobody around to help you. Customer service needs to improve

Jonathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

bedelet P. 
Clasificación:
5.0

El cliente no dejó un comentario.

elijah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samir R.  |  Online Move In 
Clasificación:
5.0

All staff at the Longs Ave., Hillside, NJ location were helpful and knowledgeable each time I visited and had questions.I had a Great storage experience with U-Haul!

TOXI R.  |  Overall Experience 
Clasificación:
5.0

Gracias por la invitación

Waddys N.  |  Online Move In 
Clasificación:
5.0

The Best U-haul Facility In The Tri-state Area

Patricia S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia W.  |  Online Move In 
Clasificación:
1.0

My booking was at plaintfield and called confirm that I can checking one day later. When I went for storage, they there is no availability and no communication at all. Very poor communication and service. It's worst experience in my life. I never recommend uhaul at all.

Paul M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenwood K. 
Clasificación:
3.0

My gas level was recorded incorrectly which resulted in me being overcharged

Delroy F. 
Clasificación:
5.0

ND

Koryne L. 
Clasificación:
5.0

My only suggestion is to accept trailer rentals when they arrive after 5pm, if possible. Otherwise everything went perfectly Thank you Charles

Charles D. 
Clasificación:
5.0

no comment

Choisilus J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirti P. 
Clasificación:
5.0

Great!

Sylvester M.  |  Online Move In 
Clasificación:
1.0

Manager from hillside location was rude, my uhaul box came late and was held for 1 week at the Oxnard location without my notification. Just an over all bad experience and wouldn't use this company to transport long distance moving again.

Charles M. 
Clasificación:
5.0

Assisted by Brian who did an excellent job helping and getting through the process as well as connecting up the trailer.

Dennis I. 
Clasificación:
5.0

Brian and Jabru were very helpful. Got us all set up and explained everything to me.

Louis N.  |  Online Move In 
Clasificación:
3.0

Only one elevator was working

Carlos E.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Dwayne G.  |  Overall Experience 
Clasificación:
5.0

Personnel was very helpful and kind, with patience.

Marsha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

shana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RosmenaB D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence R. 
Clasificación:
5.0

The Staff was very friendly and helpful

Angel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

michel R. 
Clasificación:
4.0

You can make sure there is enough workers to assist.

Samantha D. 
Clasificación:
3.0

The gas gage was not accurate. It read full so I I fill up at the gas station paying $27 but only drove 5 miles. I requested a credit on the rental since it was obvious that I did not use that much gas. The attendants on site could could authorized this courtesy understandingly so. I requested to speak to the manager. Was provided her numbers but she did not offer the courtesy either stating that there is no such thing as a low full or high full and customers are not reimbursed for gas.

Beverly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas P. 
Clasificación:
5.0

Great 👍 service

carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joaquim F. 
Clasificación:
4.0

Overall my Ubox experience from NJ to NC was excellent. The Ubox delivery and pickups were smooth and punctual. The driver/fork lift operators are first class. Especially the female operators. The 6 boxes seem to have brought all of our things from NJ safely ( still unboxing). Only negative is the communication between UHAUL and Moving Help. That was not a positive experience and required me to be on the phone to manage the scheduling of the movers. One on the NJ side (ABM Relocators) was a complete no show with no response from them. I had to pay more to have new movers show up. UHAUL should investigate and fix this operational process or stop offering the moving help service. I paid UHAUL for the service then I was told that I had to deal with Moving Help who are NOT professional.

Mark M. 
Clasificación:
5.0

Can't think of anything at this time

Servino S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan C. 
Clasificación:
3.0

Here's the thing. This was the THIRD place I had to go to after I made a reservation somewhere else and they couldn't help me. The two guys working at this location on Hill Avenue were great. And the guy at 908-248-8548 who helped me rebook after the first two places was also great. They deserve raises. Everything else about this experience with UHaul was fucking awful and I'll never rent from the company again. I'm also telling everyone I know how awful it was and they shouldn't either.

Jeffrey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leroy M. 
Clasificación:
5.0

Perfect

JOHNNY D. 
Clasificación:
5.0

Muy amable el muchacho k me atendió y muy flexible seve k es muy profecional

HERIBERTO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manidhar D. 
Clasificación:
5.0

Great experience

Christian F. 
Clasificación:
5.0

Don't place the lock box for the keys and the truck 100 yards away from each other.

JOHN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jahad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saravanan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth M. 
Clasificación:
5.0

This is the best service I ever received from any U-Haul location. The workers are excellent and very knowledgeable. I will absolutely recommend this!

Danielle C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany J. 
Clasificación:
5.0

The staff was very good and knowledgeable about the equipment.

Pia W. 
Clasificación:
1.0

El cliente no dejó un comentario.

FERANMI O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilberto R.  |  Overall Experience 
Clasificación:
5.0

Best customer service , Daniel was so helpful all the time.

BRUKTAYET S.  |  Overall Experience 
Clasificación:
5.0

I had a great experience for a last minute situation.

Cody E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Al Tarik I. 
Clasificación:
5.0

This place was one of the cleanest storage I've ever been into and they even had a bathroom that was also clean, the storage space with CLEAN. The workers was very nice and looked like they enjoy their jobs and act like a family. I moved my stuff out of an East Orange storage that was overpriced small unit that was infested with mice I had to leave my living room sofa because of that. I know my things are safe in this storage.

Tessa T. 
Clasificación:
4.0

Stop overcharging people I've rented from uHaul before to bring things to MA from NJ and this time was fucking highway robbery. Firstly not people's issue if the establishment is short on trucks for a one way trip and trying to double charge for mileage or for dropping a 19.95 small truck a minute after 5 pm time charge was supposed to be 604 even came out to 738 which is bullshit

Ephraim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vito M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisseth T. 
Clasificación:
5.0

Extraordinario servicio al cliente

melody J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JASHAWN A. 
Clasificación:
5.0

The uhaul equipment was very good!

Norman R. 
Clasificación:
5.0

Everyone and everything was perfect...

Carmen O. 
Clasificación:
3.0

When vehicle returned, I explained things that needed to be fixed in the vehicle, and I felt like I was talking to wall. Response very aloof and none caring

Robin K. 
Clasificación:
2.0

The billing of it all. I ordered 2 weeks ago a bigger truck and didn't put gas back. Was for 3h. My total amount was 57. Now i order a smaller truck for 2h and put gas back and the total is $68. I don't think the people exactly know what they are doing with the billing and i will dispute the charges with my bank.

Gregory C. 
Clasificación:
5.0

Nothing, everything was on time,delivered according to instruction And handled by pleasant and knowledgeable people. Gracias.

Maureen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos C. 
Clasificación:
5.0

East's in and out

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco P. 
Clasificación:
5.0

Your great

robbie B. 
Clasificación:
4.0

Missing dolly

SARAH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marthita T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamaal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

In Da Clutch logistics LLC D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla B.  |  Online Move In 
Clasificación:
4.0

Storage Highly recommended.

Stevenson V.  |  Overall Experience 
Clasificación:
5.0

I can not thank Danielle enough for all her hard work. She was extremely courteous, understanding, friendly, professional and accommodating. This is my second encounter at this facility. I had my belongings shipped to this facility from California via the U-Box services and I couldn't be more happy with management and the staff. By far the best customer service I have experienced in any storage facility. I've had storage units with other companies but nothing tops what I've experienced at Uhaul as a whole. Thank you Danielle!

Chetney S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra T.  |  First Impressions 
Clasificación:
5.0

The man that helped me was shavar smart I believe that was his name. He was very helpful and took his time to show us how to get to our unit on a map. He was fast and efficient with resolving any questions I had.

Kamillah F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

khadijah s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine T.  |  Overall Experience 
Clasificación:
3.0

I think move in procedures need to be explained to customers in a better manner. I wasn't informed that we could drive into the bottom of the storage facility to unload our belongings if we had smaller vehicles. I also wasn't told until the day I moved in they if I had a large Uhaul truck that i couldn't unload in the loading area. I was forced to unload my things then put them back in the truck. An employee said the storage unit isn't supposed to be open yet and they could get shut down by the state if we unloaded in the front. That was incredibly frustrating and wasted our time. We had to then move the truck to a basement entrance and unload in the basement and walk far to an elevator in the dark, unlit basement. It was probably the most frustrating move in that I've had to deal with at any storage facility.

LaTisha P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMALA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREL H.  |  First Impressions 
Clasificación:
4.0

Very please

RICARDO M.  |  First Impressions 
Clasificación:
4.0

Due to the policy overall for U-Haul right now, the accessing hours suck making it inconvenient for me to move in properly. Other than that it was a great move and the facility and employees there are nice 

Joshua T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CARL L W.  |  First Impressions 
Clasificación:
1.0

They charge me a month that I was told that I was advise won't be a charge, after I moved out I continue to get letters that I had a bill and a rep called me saying I had a balance due and I w was s late, I didn't have a unit any more. But whoever Rob me will have to answer to God

Kimberly J.  |  Overall Experience 
Clasificación:
3.0

There was never anyone in the office during business hours to answer questions or when help was needed. Also the bathroom on the storage section could have used some cleaning.

tressy s.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Khristina R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda A.  |  First Impressions 
Clasificación:
3.0

A lot of miscommunication as to whether the facility was open for storage which cause me 2 hundred extra dollars for my moving fee with the moving company

Quianah S.  |  First Impressions 
Clasificación:
5.0

David was all the time ready to help me with anything I needed since I am moving to new house, he did the same when I moved from my old house to the Uhaul warehouse to stored my thinks because I sold my house. This is the kind of service we need in cases that me. I will say that David is a credit to your business. Also I want to say that Omar the office manager was very profesional and help me to do my moves very easy. I used this office three times so my comments reflect the service is very consistent , helpful and profesional. I will use anytime I will need it and recommend to my friends.

rosa h.  |  Overall Experience 
Clasificación:
5.0

It was definitely a pleasure doing business with U-Haul I would recommend your company in a heartbeat. Gracias

DAVE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carohlyn m.  |  First Impressions 
Clasificación:
5.0

Great service !

cristopher a.  |  Overall Experience 
Clasificación:
5.0

The associate Danielle was extremely helpful and friendly she made a sad experience of putting things in storage bright for me. She was timely thoughtful and walked me through the steps of the lock and access card process. The company should be happy to have employees like her helping as her attitude and job commitment validated my mindset that uhaul was the right choice

Sarah B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James W.  |  Overall Experience 
Clasificación:
5.0

The storage facility was clean, well lit and easy to get in and out of. I had a bit of a problem trying to get in touch with someone after my daughter moved her things out but I did receive a call back from a manager after speaking with a receptionist.

Lori M.  |  Overall Experience 
Clasificación:
5.0

Good service

martin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B.  |  Overall Experience 
Clasificación:
1.0

There should be enough communication and better customer service.

SETH A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

candice c.  |  First Impressions 
Clasificación:
4.0

I would've granted 5 stars... Phone answering needs to improve major...

David G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE C.  |  First Impressions 
Clasificación:
5.0

Daneisha Brown was very nice with excellent customer service skills. She was very helpful with great knowledge of the business. Her tour of the facility was wonderful. She took her time to explain everything we needed to know and made sure we comprehend the entire access process. I would highly recommend uhaul storage.

tressy s.  |  First Impressions 
Clasificación:
5.0

The time is not good , not enough time staying open . You guys closed at 5pm . Really not good abs you can't check in with the office open .. not good.

HENRRY Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMAN J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chenon S.  |  Overall Experience 
Clasificación:
1.0

Accessing the facilities is difficult, I once went on a Sunday and the employees keys did not work. I could not access my unit. There is a lot of humidity and lot of dust.

Neftali R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA H.  |  First Impressions 
Clasificación:
3.0

The girls that helped were great i busy work someone would have mentioned I can only access my unit until 7:00 pm. And not 10:00 pm

Tianna C.  |  First Impressions 
Clasificación:
5.0

The employee was very helpful and very polite

Michael L.  |  First Impressions 
Clasificación:
1.0

We rented a storage unit at the Hillside NJ facility which was listed as having office hours Sunday 9-5. Further, I called UHaul the week prior to confirm I would be able to move in on Sunday and that there would be someone there to receive me and help me access my unit. Upon arriving the building was completely closed / abandoned. There were no visible signs that it was open / closed / a valid UHaul facility. We walked around the building for an hour and knocked on doors and it was completely vacant. Having no other choice, given we had a full UHaul truck of our belongings, we called the nearest UHaul storage location in Elizabethtown. Had it not been for the manager of that facility, Omar, who drove over and let us in, helped us move and waited for us to finish and lock up, we would have gone to a different moving and storage company. Omar was incredibly helpful and patient and we can't thank him enough. That being said the fact that I was able to reserve a unit for a scheduled move in date at a facility that is abandoned / not occupied on a regular basis is inexcusable. We had paid a lot of money to reserve the storage unit and the truck we filled with our belongings, all of which would have been wasted if not for the kind help of Omar.

Alexandra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P.  |  First Impressions 
Clasificación:
5.0

Danielle was absolutely fantastic! She was informative, helpful, patient and all around made a "not fun" task and end to a long day better. She should be commended and rewarded for her attention to detail, flexibility and hard work to manage such a large operation with many moving parts. I hope her managers realize what a great employee they have and she is compensated accordingly. You don't want to lose her. I checked I am not happy with the hours of the location (8am-4pm) currently, but I assume once the facility opens fully the hours would be extended later. Thank you, Beth Stolting bethstol@hotmail.com

beth s.  |  First Impressions 
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