Great service !cristopher a. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Hillside
Hillside, NJ 07205
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 9 a. m. - 5 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
To be clear, (a) I never went to the rental location (b) the staff was somewhat helpful, but seemed very disorganized, (c) the uhaul phone system kept routing my calls to other locations who could not handle a ubox order, (d) the uhaul website is *terrible* for ubox orders. Schedules are viewed as suggestions at most, changes in number of boxes were not reflected, I never could get the gypsy moth online form to work.John Y.
The associate Danielle was extremely helpful and friendly she made a sad experience of putting things in storage bright for me. She was timely thoughtful and walked me through the steps of the lock and access card process. The company should be happy to have employees like her helping as her attitude and job commitment validated my mindset that uhaul was the right choiceSarah B. | First Impressions
We are still missing a ubox. Our first order was not enough so I called Uhaul to have another ubox. They failed to attach this to our prior Dee even though we discussed how it would change the delivery date of all the boxes. I made it clear they were all going together. All the filled boxes were picked up together but the last one is still not here two weeks later! Customer service assured me several times hat I would not have to pay shipment or delivery on the last box and that it would be delivered right away. Now- delivery is going to be almost a month after the promised delivery date and they're refusing to compensate. The boxes were old and had missing hardware. Never again!janet B.
Our delivery/ pickup driver was kind, professional, and very helpful. It made our move very easy and painless. Will recommend UBox to anyone needing a service like this.Victoria G.
El cliente no dejó un comentario.ISABEL F.
U-Box delivery was one day late, but came first thing the following day. Overall it was a good experience.Stephen R.
El cliente no dejó un comentario.Truc T.
El cliente no dejó un comentario.melissa c. | Overall Experience
Thanks againDignesh P.
The containers were not available at the originally requested location. No one notified that the containers will need to be picked up at a farther location causing additional cost and travel time for the moving help company. The 'promised shipment date didn't happen and once again no one notified or updated the online dashboard. At this point there is no date of arrival available anywhere I can see. However, the payment was processed as per schedule. I am truly concerned about my shipment integrity at this point and will be filing insurance claim. This is very disappointing, I expected the reputation of the company to demonstrate better outcomes.Luda F.
El cliente no dejó un comentario.James W. | Overall Experience
Trying to communicate with Uhaul at anytime is the most frustrating experience I ever had. No one takes ownership and getting a live person is impossible. Constantly transferred from phone to phone, were no one knows what is going on. Worst customer experience ever.Ernesto S.
The storage facility was clean, well lit and easy to get in and out of. I had a bit of a problem trying to get in touch with someone after my daughter moved her things out but I did receive a call back from a manager after speaking with a receptionist.Lori M. | Overall Experience
Good servicemartin F. | Overall Experience
El cliente no dejó un comentario.Samantha B. | Overall Experience
The telephone call center told me I could pick up the u-box on Sunday in Hillside. When I got there they said I couldn't pick up the box and had to come back on Monday. When I brought the loaded box back on Wednesday at my appointed time they made me wait for over an hour to disconnect the trailer from my car.Nick C.
Darrell was great. He was friendly and accommodating and kept me iij informed when he would be arriving.Catherine W.
El cliente no dejó un comentario.Abraham G.
There should be enough communication and better customer service.SETH A. | Overall Experience
The young lady at Hillside location, forgive me for wrong name Danielle or Denise??? She was awesome! Fantastic! I had such a wonderful experience interacting with her. She was a one women show , she smiled, she turned a stressful morning because of a â€œshitâ€ experience at your Orange location. Too many people not enough motivated! Your young lady ran circles in all areas with /10 staff! at Hillside. Thank you and apologies for not remembering her name!Cataldo U.
Lower the priceEric V.
Trisha was excellent in helping me find a solution after my expectations were not met. When I originally called customer service, I attempted to book Ubox for deliver to my home in Basking Ridge and then for deliver to New Hope. I turns out the first reservation as expected was deliver to Basking Ridge and I ended up working directly with Trisha to coordinate pick up at that time. However I was under the impression from Customer Service (not Trisha) that I would be able to have my property deliver to New Hope expecting the same price at delivery to Basking Ridge. However it took several calls to finally get someone on the phone and even then I was not able to get a straight reservation for shipment to New Hope, PA. Once I sent an email complaining that I wanted my product shipped to New Hope PA as I understood after the fact that I needed to book a separate reservation, I found out the price to ship my property 30 mins was over $1700. That was not communicated or explained when i set up the initial reservation via customer service on the phone,. Trisha helped by having the Ubox shipped to the warehousre in Ewing which was 30 mins from our home in New Hope, PA. My hubby rented a truck and physically moved them the extra 30 mins. However, if I would have known that was the case we would not have used Ubox and just rented a truck and moved it directly to New Hope, PA at first. There are some specific recommendations for future. Your customer service line has extremely long hold times over 15 mins each time. Once you get someone they forward you to another location and that goes back to the general customer service hold time. There was one of the 7 -9 times that I called and the lady in customer serviced ask me basic questions like where are your Uboxs (when they were storage at Uhaul) and what is the address of the Uhaul location. I was looking at the information on line but it was not clear to me if the boxes were in Hillside or moved to Ewing which is what I was trying to figure out from her when I called. The model could work but I will not recommend at this point given I think the general customer service was not helpful. Trisha who is the GM of the Ubox in Ewing was extremely helpful and the driver was extremely kind and responsible in the pick up and deliver.Kimberly F.
A big thank you to Paul and Gerry from Lake Hallie, WI. The container arrived on time and in great condition. They were both so helpful too. I definitely recommend UHaul! Thanks Paul and Gerry.Jennifer S.
El cliente no dejó un comentario.Lori M. | First Impressions
El cliente no dejó un comentario.TIMOTHY H. | First Impressions
El cliente no dejó un comentario.candice c. | First Impressions
I would've granted 5 stars... Phone answering needs to improve major...David G. | First Impressions
El cliente no dejó un comentario.DAVE C. | First Impressions
Daneisha Brown was very nice with excellent customer service skills. She was very helpful with great knowledge of the business. Her tour of the facility was wonderful. She took her time to explain everything we needed to know and made sure we comprehend the entire access process. I would highly recommend uhaul storage.tressy s. | First Impressions
The time is not good , not enough time staying open . You guys closed at 5pm . Really not good abs you can't check in with the office open .. not good.HENRRY Y. | First Impressions
El cliente no dejó un comentario.Theresa L. | First Impressions
Great customer service!!Agustin T.
Communication was difficult.Kristin K.
Great service. My Hitch was installed with a hour. Happy with the service.Jose R.
El cliente no dejó un comentario.HERMAN J. | First Impressions
One of the worst service, I have ever seen. Took four days for local delivery within 3 miles. Customer support is worst. Website don't give correct quote for end to end delivery. I wouldn't recommend anyone to use UHaul services.Munish K.
El cliente no dejó un comentario.Manuel P.
Work was done much faster than expected Complete in about 30 minutes Everyone - Wilson, Deneisha, Kathryn were all very helpful Thanks JohnJohn S.
Wilson was terrific. Did a great job installing the hitchLarry E.
Daneisha at the front desk was extremely accommodating and friendly . I definitely recommend this uhaul!Jeffery S.
El cliente no dejó un comentario.KEVIN K.
El cliente no dejó un comentario.Robert J.
Excellent service VERY FRIENDLY I used to have a retail business, The people at Largo warehouse were EXCELLENT!! very helpful, friendly ,and efficient.Michael S.
El cliente no dejó un comentario.Tysheinna C.
Overall a good service. Good communication from U haul staff and updates. Staff were always friendly and helpful. U boxes arrived one day late but considering the snow storm weekend before we were okay with this. We managed to work around. We think in Covid times the U boxes are an excellent idea, safer. Gracias.Peter M.
Don't change anything! Installation of hitch done very well!Serafin S.
El cliente no dejó un comentario.Chenon S. | Overall Experience
El cliente no dejó un comentario.Karlyncia S.
Accessing the facilities is difficult, I once went on a Sunday and the employees keys did not work. I could not access my unit. There is a lot of humidity and lot of dust.Neftali R. | Overall Experience
El cliente no dejó un comentario.Michael J.
No issues...great serviceJohn H.
Excellent, professional, friendly service was what we received both in New Jersey and in Florida. If all your employees were like the people that took care of us, you are a very well run company.Thomas R.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Jennifer C.
I have a comment about the Uhaul online process, not about the Hillside Uhaul location. I originally submitted a request online for a 20' truck for an in-city move in a different town in NJ. The request went through, but I got a call saying that the closest 20' truck available was in Hillside. Since Hillside is about 40 min away from where I was moving this was inconvenient, but I needed the truck and figured I could return locally. However when Uhaul changed the pickup location, they kept the in-city move part, which I didn't realize until the after I was packing the truck. Now I had to return the truck to the Hillside location a decent drive away. This added on to the already great stress of moving. Part of this is my fault for not realizing the situation in time, but I feel that Uhaul corporate should have realized that I am not doing an in city move anymore and explained the situation. Again, this is not a criticism of Hillside, they did all they could for me, this is about the rest of the process.Dan P.
The young lady was very diligent on explaining the process and expedited the paperwork and was very kind.Sulaimun J.
Great experience. Customer satisfaction was superb. Thank you Dominique for your assistance and friendlinessPaul W.
El cliente no dejó un comentario.BARBARA H. | First Impressions
The girls that helped were great i busy work someone would have mentioned I can only access my unit until 7:00 pm. And not 10:00 pmTianna C. | First Impressions
El cliente no dejó un comentario.AZIZ W.
My mover went to Hillside and the crate was unavailable (even though he called to confirm in advance) He ended up traveling to Edison NJ to get a pod for me. I had a problem that the charge was different, but I think that was because I couldn't on-line order the crate, an agent at Uhaul did it and made mistakesDebra L.
You're doing an awesome job. I love the staff, their kindness, respectfulness and above all there professionalism. If ten were excellent then you got it. ¡Gracias!anna O.
Provide better heat at the facility..ie.the officeoral B.
Better serviceCAMILLE C.
Location was easy to find. Staff was friendlyGreg H.
Upon self checkout, service desk required that I wait on line to be attended by the employee. No other uhaul location has ever done this, and it's unclear why. We're we profiled? The attendant was rude and didn't even acknowledge us until after taking a phone order (15min).Luis C.
El cliente no dejó un comentario.matt F.
Don't have to do anything else. Everything is very good. I'm happy with that service *U-HAUL*Ana G.
The Hillside Nj locaciÃ³n Washington excelente,bit web had top le in fl as the moving help perplejo serÃ© del ayer picking un our bÃ³xers. In Palm Bay.The dispatcher failed to commuicate the the storeage facilita to hace the bÃ³xers remad yate 12:00 pm when promoviese.They called me nÃºmeros times about the picki up.very desorganizad.First choriceros movers very grieta.I algo don't know Why They shped our bÃ³xers to Palm Bay,fl when They serÃ© scheduled to go to Ft Pierce,fl.Maria A.
The employee was very helpful and very politeMichael L. | First Impressions
We had the same driver who dropped off the U-Boxes at our home and then storage, and then to our new place. Awesome! That man knows what he's doing, is efficient with his time, and gave us assurance we needed that our things would be ok. You need 100 like him!Tracey H.
El cliente no dejó un comentario.Elissa C.
We rented a storage unit at the Hillside NJ facility which was listed as having office hours Sunday 9-5. Further, I called UHaul the week prior to confirm I would be able to move in on Sunday and that there would be someone there to receive me and help me access my unit. Upon arriving the building was completely closed / abandoned. There were no visible signs that it was open / closed / a valid UHaul facility. We walked around the building for an hour and knocked on doors and it was completely vacant. Having no other choice, given we had a full UHaul truck of our belongings, we called the nearest UHaul storage location in Elizabethtown. Had it not been for the manager of that facility, Omar, who drove over and let us in, helped us move and waited for us to finish and lock up, we would have gone to a different moving and storage company. Omar was incredibly helpful and patient and we can't thank him enough. That being said the fact that I was able to reserve a unit for a scheduled move in date at a facility that is abandoned / not occupied on a regular basis is inexcusable. We had paid a lot of money to reserve the storage unit and the truck we filled with our belongings, all of which would have been wasted if not for the kind help of Omar.Alexandra W. | First Impressions
There needs to be communication between the booking department and the individual U-Haul store. Booking stated a date for delivery and arrival, but the store was unable to meet these dates due to no availability of equipment or drivers for delivery. Same was true for arrival store. All personnel I spoke with were more than helpful and courteous. This is strictly a corporate communication issue and it needs to be resolved.john W.
El cliente no dejó un comentario.Dennis P. | First Impressions
Danielle was absolutely fantastic! She was informative, helpful, patient and all around made a "not fun" task and end to a long day better. She should be commended and rewarded for her attention to detail, flexibility and hard work to manage such a large operation with many moving parts. I hope her managers realize what a great employee they have and she is compensated accordingly. You don't want to lose her. I checked I am not happy with the hours of the location (8am-4pm) currently, but I assume once the facility opens fully the hours would be extended later. Thank you, Beth Stolting firstname.lastname@example.org s. | First Impressions
Make the boxes just a little bit wider.Mohammad J.
I had a moderate experience. It could have easily been improved to a great experience with improved communication. When booking the Ubox, I was told to go to one location for Ubox pick up and Pick up truck rental. Thankfully, I called to confirm and found out I had to go to two different locations to pick up each item and to come later in the day. I was told by customer service that they are booking remotely and do not know what capabilities each location has. I found that to be odd. Why wouldn't the representatives booking the rentals know what is available at each location? On the delivery side of my Ubox, I had multiple issues with the Pompano reservation office. My Ubox was confirmed by the office to be delivered and picked up on certain dates. I was told I would receive a call 30mins prior to the driver's arrival and none of this occurred. It was delivered at a later date. I confirmed a new pickup date and it sat on my driveway for another week after that. I spoke to multiple representatives at the Pompano office. All stated they were sorry and would rectify the situation. None of this occurred. I then decided to call customer service and they attempted to get Don the manager on the phone, but he was busy at the time. The representative said she was emailing Don about the situation and that he would get back to me. He never followed up. There could have been multiple reasons why the Ubox delivery/pickup was delayed, however, I was never made aware. The communication that occurred was directed from my end with promised callbacks for updates that did not happen. This is a clear breakdown in communication that is hindering what could otherwise be an excellent service.Adriana O.
The staff was very friendly however not that helpful when I realized (a day after the box was delivered) that there were no furniture pads included in the box. 1. I first called the national number who told me to call the local office. 2. I called the local office and the person told me that pads were not included with U-boxes. Then she realized that they were included and apologized 3. Then she transferred me to a guy (I think it was the driver) who unapologetically told me that they ran out of blankets and that I could call around to other U-haul locations if I wanted to. I found the whole thing unacceptable. First to included no blankets, second to not tell me that they ran out of blankets, third to ask me to do the leg work to find blankets for my move. The other parts of the process were great however this part left a really sour taste in my mouth.Richard H.
Keep going . Are you doing excellent serviceEdgardo M.
Uhaul Box was easy and the movers (D and D movers in Plainfield, NJ) were fantasticRoxana C.
One thing I would recommend changing is when we signed up for a U-Box it gave us many location options to store/load our U-Box (Edison, Brunswick, Scotch Plains). However, when it came time to load it, it wasn't at the location that we chose (Scotch Plains), it was even further (Hillside). I wish we would have known that some U-Haul locations don't offer U-Box, and other locations do.Kevin M.