Customer Reviews for U-Haul Moving & Storage of Hightstown

1,921 comentarios

979 Rte 33 W   Monroe Township, NJ 08831
(Located between Twin Rivers Dr and Applegarth Rd)

(609) 426-4444

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(609) 426-4444

979 Rte 33 W
Monroe Township, NJ 08831
(Located between Twin Rivers Dr and Applegarth Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone I met was great I like your app to check out and return the equipment. The only problem was your pre-rental pictures of the trailer were of an entirely different trailer - one had a different trailer number. I uploaded 2 corrected pictures but was surprised incorrect pictures were there.

Brett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
2.0

We hired 2 sets of their recommended "helpers" from 2 different companies. All 4 young men were well meaning, polite and eager to help, but grossly inexperienced in the moving process. Pieces were left behind of my bedroom set (mirror, drawers from the dresser) and the way the storage unit was packed was chaotic, not at all "Tetris-like", leaving gaps everywhere and therefore we won't be able to fit everything until we repack it and we are both disabled. But the real kicker was when, on day 3 and the last push (this was an eviction so time was critical), we were trying to get the last of our most precious belongings into the truck ourselves (photos, momentos, clothes, etc) when the truck was suddenly GONE. I was upstairs packing up some bags to bring down, listening to music, and when I came down, to put them in the truck, it just wasn't there. My partner was asleep on the couch, exhausted from 3 days of this and unbeknownst to me, ended up needing 911 and subsequently, emergency heart surgery. I called the local # for the Monroe Uhaul, which is less than a mile from the residence at 608 Greenwich Ct in East Windsor NJ, and didn't know that when the sales rep is busy, the call gets redirected to a main #. I explained what happened and the woman on the phone offered to transfer me to "Recovery". I told her my only other option is to report it stolen, since I didn't know what happened. She agreed to transfer me but first asked me the most ridiculous question, "Would you like me to set you up with another truck?" I told her that the missing truck was half filled with my belongings. After being transferred, I was put on hold and waited for 20 minutes before figuring out that this was screwy. I hung up. When I got a voicemail back from U-haul, the salesman explained that the truck was needed the following day so they had it "towed" and then "recovered" it from wherever the EWPD towed it, then they emptied it into a SEPARATE storage unit,, across the property from the 1 we rented, and charged us over $400 for the "tow" . I know there is no way that truck was towed. For one, it didn't require towing as it WIDE open, ramp down, keys in the cab AND our house was also wide open, the ramp led to our open front door. But no one came to talk to us. Secondly, in order to tow a 17' truck in that tiny parking lot, it would've taken a lot more time than a few minutes, made a lot more noise, and just doesn't make sense. When I got the final bill, I was also charged $55 in gas, another ridiculous charge because the truck made ONLY 2 trips to the storage unit and back to the residence so the needle would barely have moved, if at all. The total mileage was less than 3. But the craziest part in all of this is came to light when I realized, they didn't just charge me in a bill, they TOOK the money right from my bank account, using the card # I used to rent the truck and storage unit. I'm pretty sure this all adds up to FRAUD. I'm filing a complaint with my bank and hopefully U-haul will see their mistake and reverse these 2 charges. Carolyn L. Chiappino

Carolynn C. 
Clasificación:
5.0

Mathew is very good Rep.

Prab S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary F. 
Clasificación:
5.0

The man who helped me was friendly and nice. He even cleaned the truck for my before I left and hooked the trailer up.

James M. 
Clasificación:
5.0

Great experience. Michael & Matthew are great.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

Nada

Francisco V. 
Clasificación:
5.0

El cliente no dejó un comentario.

R. Gabriel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS G. 
Clasificación:
5.0

Excellent service very helpful great customer service.

Richard M. 
Clasificación:
5.0

All was great

IAN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
5.0

Great experience. Great working with the guys. Van was well maintained.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Engel G. 
Clasificación:
2.0

Originally I was told that the drop off point would be in Moorestown PA however it was the complete opposite direction and another 30 minute drive which is why I went over the mileage

Ken A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika G. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael T. 
Clasificación:
5.0

Can't think of anything. The gentleman in charge was fantastic- knowledgeable, friendly, and efficient.

elliot S. 
Clasificación:
5.0

Good people and excellent attention

JOSE Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela W. 
Clasificación:
5.0

The employee who handles the rental was great, pleasant, friendly, and extremely helpful.

Brad M. 
Clasificación:
5.0

The manager was very helpful...pleasant and accommodating. Everything went smoothly.

Judith G. 
Clasificación:
2.0

Bueno

Manojkumar J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jahwn B.  |  First Impressions 
Clasificación:
5.0

Great personnel at the location! Knowledgable and very friendly!

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence L. B.  |  Overall Experience 
Clasificación:
5.0

You have excellent staff .

LYNDA H.  |  First Impressions 
Clasificación:
5.0

A very important tire hold down strap was ripped

DAVID M. 
Clasificación:
3.0

Everything was great I really like to drop off box

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlie M. 
Clasificación:
5.0

Very good expierence

Andrea R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annemarie E.  |  First Impressions 
Clasificación:
4.0

I could see the people cared but there were glitches. The entry key I was given didn't work and so, I had to wait 20minutes for someone to return to the office and before that, while setting up, I had to make two extra calls because I didn't know if the location would be near my other unit. Turns out that that info was embedded in the form you fill out but not wanting it for it to take effect before my move in date, I waited to fill it in.

Ellen L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Maxine Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS L. 
Clasificación:
4.0

Would have given five stars but I did not get my appliance dolly and the truck smelled like cigarettes

Bradley S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETRONELL T. 
Clasificación:
5.0

The Uhaul agent was professional and knowledgeable and courteous. Customer service representatives were also excellent.

BERDELL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

afzal k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANKET K S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANKET S. 
Clasificación:
3.0

We were renting a space there for 7 yrs. The past year we noticed there were rodents in our unit. They chewed threw many of our boxes and destroyed items only valuable to us. These items cannot be replaced. We noticed they had traps around the facility and one within our unit. We had nothing in our unit that should have attracted the rodents!

SANDY K.  |  Overall Experience 
Clasificación:
5.0

There was an issue with our truck being at the wrong location and the members at this Uhaul went above and beyond to get everything figured out and have a solution for us that we were very happy with. ¡Gracias!

Derek G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
4.0

Transactions and pick up of vehicle was outstanding.

DAVID C. 
Clasificación:
4.0

the facility,although it was indoors,still was not climate control. Otherwise, it was fine

Miriam M.  |  Overall Experience 
Clasificación:
5.0

nothing

HENRY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  Overall Experience 
Clasificación:
5.0

All employees were super friendly, helpful and knowledged of their emloyment. Thank you !

Richard K.  |  First Impressions 
Clasificación:
5.0

With the snow I changed my reservation probably 3 times. Both gentlemen that I dealt with were absolutely amazing. So friendly and helpful. I had messed up on my order and it didn't phase him at all. So gracious!

LEIGH Z. 
Clasificación:
5.0

Was very happy the entire time i had a unit there. Only disappointment is when I went in to cancel, I was Told no money back even though I had Just paid my bill for the month a few days earlier. There should be a pro rated policy and I shouldnt Have to lose my money for the entire month.

MARISSA L.  |  Overall Experience 
Clasificación:
5.0

Matt and Mike were excellent!! Efficient, professional and extremely pleasant to deal with. I will recommend this location to all friends and family! Gracias.

Allen G.  |  Overall Experience 
Clasificación:
5.0

I have and will always use U-Haul for any storage or moving. They are very convenient, clean and easy to use . I would recommend them to everyone.

Marilyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolann B.  |  First Impressions 
Clasificación:
5.0

Michael was very professional and helpful

rondi a.  |  First Impressions 
Clasificación:
1.0

The car was full of smell of smoke, couldn't breathe. Move over next day I get a call that they didn't get the key, which I returned on time, suddenly they found it. And later another call came that they have on record that I didn't return the truck for 10 days, which is wrong, I rented the truck on 01/02 and returned within 4 hrs on the same day. The system has some issue or this center has not kept right records. I hope this is sorted out as I did not hear back from uhaul again whether its resolved or not.

MOHAMMED I. 
Clasificación:
5.0

The contactless check-in was clunckly to use. WHen scanning barcode, it kept going to picture gallery vs camera. Thankfully the manager was at the inside desk to assist. Michael Simons was awesome! Hightstown location :)

KAREN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

julia c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine L P.  |  Overall Experience 
Clasificación:
4.0

Improve the app and make it work. Picking up and especially returning thebequipment was a major pain

Igor V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRASANN P. 
Clasificación:
5.0

Excellent staff who were very helpful, courteous and accommodating. Highly recommended location and facility!

David S.  |  Overall Experience 
Clasificación:
5.0

I would recommend no changes. The customer service was fabulous, the truck was ready on time, and the process time from entering the building to driving off the lot was less than 15 minutes. The driver was even kind enough to start the vehicle so it warmed up for us on a cold morning. Many thanks for a great experience

RICHARD K. 
Clasificación:
5.0

Michael was extremely helpful and made my renting process very smooth

Michael B.  |  First Impressions 
Clasificación:
5.0

Everything is good

Ravi K. 
Clasificación:
5.0

Fantastic staff and extremely clean (this is important to me).

Alvin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Employees work hard to satisfy their clients.

Joseph B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Miriam M.  |  First Impressions 
Clasificación:
5.0

Excellent service. Professional and friendly. I started to be a customer two years ago and I will be for more to come

JUAN S. 
Clasificación:
5.0

Cannot complain at all, it's a brilliant experience.. The agent has been very professional in my opinion he deserves good ratings.

CHRISTOPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis C.  |  First Impressions 
Clasificación:
5.0

Michael was great! Friendly, professional, and just a truly positive and helpful employee. Besides the competitive pricing, Michael was a huge part of why we committed on the spot.

John B.  |  First Impressions 
Clasificación:
5.0

General Manager Michael was very courteous, helpful and offered all the items, and services in a polite and understanding manner. Highly recommended, David S.

David S. 
Clasificación:
5.0

The service was awesome, the gentleman that helped me was very nice and knowledgeable. I will use this again if needed.

SANDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nkwa Y. 
Clasificación:
5.0

Everything went great, the staff was wonderful..I have no complaints!

CAROLA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence L. 
Clasificación:
4.0

Great personnel

Vicente B. 
Clasificación:
4.0

Staff was very helpful and knowledgeable

JEFFREY N. 
Clasificación:
5.0

Extremely courteous and professional customer service representative/store manager. He's very helpful and informative and meets the needs of every person who walks in the door. He's very pleasant on the phone as well.

OTHELLO K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Prices are too high.

Vanessa F.  |  Overall Experience 
Clasificación:
5.0

Michael was Great to work with, above and beyond the customer service that expected from a uhaul drop off & storage. Kind, polite, clear & concise info., Total asset to your business.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUBIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN C. 
Clasificación:
5.0

The employee I interacted with was very polite and professional.

Alister M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore L.  |  First Impressions 
Clasificación:
5.0

Very nice. Very professional.

William Joseph J G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK S.  |  Overall Experience 
Clasificación:
5.0

Excellent service. Neat place and fast.

boaz K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan C.  |  Overall Experience 
Clasificación:
5.0

Only wish the mobile check out was Android friendly. Location manager answered after hours and walked me through the check out. Very helpful! Thank you

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLETTE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo P. 
Clasificación:
5.0

Working with Greg was great! Thanks!

walter c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

Great service!!!

Keith A. 
Clasificación:
5.0

Great manager very helpful

ANDREW J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
4.0

Not what I expected from such a brand name.

MICHAEL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendell G. 
Clasificación:
5.0

Good rent shot time

GOPAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN A.  |  Overall Experience 
Clasificación:
3.0

Still waiting for a copy of the receipt she promised to send so I'm able to submit to insurance company

VINCENT L. 
Clasificación:
3.0

I called customer service prior ordering the 20 foot truck. I told them specifically that I have 3 bedroom , alot of patio furniture and also have a storage unit that I need to get stuff. The 20 foot is obviously not enough. We had to take 2 trips with the uhaul truck plus get more family and friends who had trucks to help us move out. Alot of waisted traveling time. I wish the person would have been honest and told us to get the largest truck but Im thinking thats just a scam you guys do so you guys can get your customer to pay extra for the mileage. Instead of making our move easy. You guys made it alot harder. Im so disappointed with your customer service.

remy W. 
Clasificación:
5.0

WAO - BIG BIG THANK YOU TO SHARI OSADACZ!!! You saved the day! So, I booked the uhaul vehicle and arrived on site to learn that the movers whom I hired cancelled at the last minute. Shari was extremely professional and compassionate and immediately provided a number of contacts to hire for the day. Based on that, I was able to get help within couple hours and my move for the day went smoothly. Cannot thank Shari enough for the help. The pick up and return process went smoothly. Highly recommended place - definitely a great service.

Subha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dharmendra V. 
Clasificación:
2.0

Only rented our unit for a few months here. First month in a payment was made 2 days after the due date. They placed a notice on our unit even after the payment was made, i was promised a $20 credit which we never received. Prior to moving out we informed the manager, cleaned the unit and took pictures. We received late notices every week and phone calls. Apparently, the manager never communicated with corporate that we moved out. Someone called me saying we haven't made a payment in "months" when we been out the unit for a whole month already. You can't ever reach anyone when you need help. Lack of communication and a poorly ran staff.

Arman W.  |  Overall Experience 
Clasificación:
5.0

Shari was great and helped me move in and out smoothly and efficiently

Naman R.  |  Overall Experience 
Clasificación:
5.0

manager is the greatest,,, thanks so much

Alberto L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda W.  |  Overall Experience 
Clasificación:
5.0

Easly accesable, Well Maintain area.. Great Customer Service.

Anthony R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM M A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN S.  |  Overall Experience 
Clasificación:
5.0

Exceptional facility. Have repeatedly utilized

William D.  |  Overall Experience 
Clasificación:
5.0

Always a friendly staff

stephen l.  |  First Impressions 
Clasificación:
5.0

Many thanks to Rosana for great service.

alexander Y.  |  Overall Experience 
Clasificación:
3.0

please fix the gate,, and STOPPPPPP double booking

Alberto L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

barbi-lyn c.  |  First Impressions 
Clasificación:
3.0

please fix the gate,, the staff very very professional and helpful,, but please fix the gate

Alberto L.  |  Overall Experience 
Clasificación:
4.0

WHY WHY the double booking?, STOPPPPPP WHY WHY the double booking?, STOPPPPPP WHY WHY the double booking?, STOPPPPPP

Alberto L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

paul l.  |  Overall Experience 
Clasificación:
5.0

Muy buenos servicios

Gema G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tom d.  |  Overall Experience 
Clasificación:
5.0

I moved my items into the one-garage size storage unit and didn't access anything for a year. When I moved out, everything was intact but there was quite a bit of dust, dirt, leaves that had somehow gotten into the unit. Perhaps it's time to install new weather-stripping or whatever needs to be done to stop debris from getting into the units. It was a very pleasant experience. Great customer service upon move-in and move-out. Would use U-Haul again for any storage needs.

sharon k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K.  |  Overall Experience 
Clasificación:
1.0

For some reason my unit cancellation is still under review after few months and i still being charged the rental fee and late charges. Noone picks up the phone at the location

Igor V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ABIGAIL D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

mitchell w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

manoj kumar s.  |  First Impressions 
Clasificación:
3.0

Security gate is not working. Open and accessible to anyone during most of my stay.

carlos a.  |  Overall Experience 
Clasificación:
5.0

The new manager was great and very helpful. Please thank her for us.

Donna C.  |  First Impressions 
Clasificación:
5.0

Always very friendly and helpful. Been there for about 5 years now and just moved into different size unit. Excellent experience.

david a k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rajendra k.  |  Overall Experience 
Clasificación:
5.0

I was very pleased w the service...on such short notice and very helpful...I will be back in the future plus it was so nice and simple to come and store stuff especially the convenience of being so close...Thank u all Again for all ur help Especially Rosie the Manager on Duty very helpful w today...2/25/21

Gloria D.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff. Took care of all my needs with a smile.

Robert W.  |  First Impressions 
Clasificación:
4.0

All in all everything was good. The office staff was extremely helpful and professional. The units are excellently priced and a good value for the money I did have to clean out the unit myself with a battery operated yard blower. There was a lot of dirt on the floor and spider eggs on the walls. On Saturday I had to call the office and ask to have a UHaul truck moved that was blocking access to the unit. The staff was very friendly and cooperative. Thanks.

Thomas B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Igor V.  |  First Impressions 
Clasificación:
2.0

All my valuable stuff in the storage unit got spoiled due to water leakage from rain . The unit is not in good condition.

Ramana murthy K.  |  Overall Experience 
Clasificación:
5.0

Very easy sign up and move in. Staff was very knowledgeable and courteous. The location is convenient.

Nancy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D.  |  First Impressions 
Clasificación:
2.0

I had reservations for a unit and it wasn't available. Happened twice After I did get a smaller unit out of desperation the hasp didn't match and I had to pry the door to get the lock in. When I came back a couple days later to buy boxes the employee said he didn't know how to take cash. Fairly incompetent employees.

peter d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maryann f.  |  First Impressions 
Clasificación:
5.0

Eric from the hightstown office was a life saver. I had storage booked with another vendor and they werent responding to me . Eric quickly set me up with storage and was very helpful. Eric thank you very very very much !

sandhya k.  |  First Impressions 
Clasificación:
5.0

Hayley Richtman was a god sent, with all the stress I was going through she carmd me down and had me smiling when we were finished. Awesome young lady.

Vito D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria E. K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

Haley and Rosana were awesome to work with! Moving can be a trying time and they made it so easy! Haley called me directly when she noticed that a change I made online for a vehicle pickup resulted in a change of destination for the pickup. They both provided top notch customer service and I just felt that they both really cared! I will always highly recommend this location for storage or vehicle rentals!

Rhona D.  |  Overall Experience 
Clasificación:
5.0

Very nice. Will use again if needed

Walter S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn C.  |  First Impressions 
Clasificación:
3.0

No one ever picks up the phone--so after long hold (20 minutes or longer) I was connected to their central service line, which happened more than twice. Even the central phone staff couldn't help, although they could get hold of the local staff promptly (who for some reason refuse to attend to customer calls) here who required an in-person visit to extend any help!!

Rajesh A. N.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!!

David S.  |  Overall Experience 
Clasificación:
5.0

The entire staff at this facility went above and beyond to make my move as painless as possible.

James C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna S.  |  First Impressions 
Clasificación:
5.0

Very nice to deal with. Very fast service

Walter S.  |  First Impressions 
Clasificación:
5.0

Eric (staff member) was great, helpful, and very patient with explaining the storage options. His demeanor was simply wonderful. Had a great experience visiting this site/location.

Tamar D.  |  First Impressions 
Clasificación:
5.0

I like how easy it was to excess my storage Unit so I could come and go as I please. Plus Hayley was very helpful with all my questions. Thank you so much Peter Heredia.

Peter H.  |  Overall Experience 
Clasificación:
4.0

There were 3 price increases in less than 2 years. I wasn't happy about that. Otherwise it was fine. My recommendation is to get some climate controlled units added. The moisture created by the weather extremes damaged many of our boxes and created a mold smell.

Susan F.  |  Overall Experience 
Clasificación:
1.0

First. Using the online tools was excellent. Second the office staff at the site location closes the before the time advertised online. In addition your employee Rosanna Gambino is very nasty, unprofessional, and racist against foreign customers and black women in particular. I witnessed her be nasty for no reason at all to an African woman wit strong accent conerning her bank card not working in your computer system, and another woman of color who was french with her husband that she raised her voice at them and spoke to them both very nasty. For myself, who is also a woman of color from the islands, she began her conversation with me stating that she did not know how I booked the storage unit and that you had none left. I advised her that she was not correct. She acted as if she was doing me a favor with "giving me a month free" when that was a special uhaul was already running then preceeded to charge my card for another month even though the advertisement stated no money was due at the time and all I needed was to move into the unit. Mind you I advised her I already had paid and that a card was on file. She acted like she was the police. She started asking me all types of questions like the name and phone number of someone else(did not say why) I told her my husband who was standing right there. She ignored this and never added him to the account. In addition she took my DMV license and wrote down my license number(which I did not like) and it felt invasive. At one point I had to tell her twice to watch her tone and how she spoke to me and she became very nasty stating that I was the one picking a fight with her and raised her voice at me for no reason. She definitely did not want to wait on us all who were people of color and she definitely was looking to pick a fight at how nasty she handled me, the old lady, and the other couple. She also purposely gave us a unit that was very inconvenient and far to move our stuff into knowing we had three car loads and it was a moving day. Because of her I will never do business with this particular location.

ERIC S.  |  Overall Experience 
Clasificación:
5.0

The staff is not only friendly but very helpful.

John A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINE G.  |  First Impressions 
Clasificación:
5.0

Had a great experience with customer care and the associates behind the desk I will always recommend friends and family thank you for letting me cheap storage with you guys for about 8 years thank you again see you guys in the future

JERRY R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PAMELA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HMC K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katerina M.  |  Overall Experience 
Clasificación:
5.0

thank you!

Peter H.  |  First Impressions 
Clasificación:
5.0

Rosemary is wonderful. She goes out of her to help. Very kind and professional.

Rina L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff.

Jim W.  |  Overall Experience 
Clasificación:
5.0

The lady very nice, good job

Jose M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MONROE M.  |  Overall Experience 
Clasificación:
2.0

The first unit they put me in leaked when it rained. After 6 months of complaining, they switched me to another unit. Whenever the used a blower to sweep the street, a significant amount of debris went under the door and into my unit. Not a good experience all around.

Joseph M. C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael r.  |  Overall Experience 
Clasificación:
4.0

Cheapest price I could find in the area.

KARL W.  |  First Impressions 
Clasificación:
5.0

I rented a truck and a short term storage unit with Rosanna who was fabulous! She was super efficient, friendly and patient with my requests. When I got to the unit, there was no lock on the door and a gouge in the wall, though this was minor compared to the superior experience I already had with Rosanna. This was the cleanest and friendliest UHaul I've ever experienced.

dyana r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian D G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dyab K.  |  First Impressions 
Clasificación:
5.0

Good location and easy access to my stuff.

Christopher H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy B.  |  Overall Experience 
Clasificación:
2.0

The man who rented us our unit was very rude and not helpful at all. He acted like we were irritating him just by being in the office.

Gary D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aileen B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zuzana G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P.  |  Online Move In 
Clasificación:
3.0

Access to the roadways inside the gate was always blocked by rental trucks. This made for a hard time getting my truck in to load and also presents a safety and fire Hazzard. Should there ever be an emergency on the lot equipment will not be able to get in.

Jon D.  |  Overall Experience 
Clasificación:
5.0

I inherited this storage locker's contents from my brother (not actually inherited, but I was the Estate Administrator). They worked with me to get access to the unit, store things that needed storing there, right through wen I finally released the unit yesterday after cleaning it out. I'd do this again, the people were very accomodating and friendly, and made the whole operation, for the most part, very manageable.

David Z.  |  Overall Experience 
Clasificación:
2.0

Man at the counter was rude. He said we had to buy a lock from him in order to rent from him. He then overcharged us for the lock even though I told him and showed him the sign said it was on sale. I would not recommend this facility… He was rude

Gary D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

antoney t.  |  First Impressions 
Clasificación:
4.0

I was a little disappointed that the 20x20 which I reserved was not available. The service person did get me 2 20x10s that were reasonably close and gave me the first months fees free.

Brian W T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy A.  |  Overall Experience 
Clasificación:
3.0

Customer rep was short and dismissive in attitude. Was not personable

keisha m.  |  First Impressions 
Clasificación:
3.0

Staff was great. A lot of mice droppings. Good amount of screws and nails on the grounds. Felt lucky not to get a flat.

Joseph J S.  |  Overall Experience 
Clasificación:
5.0

Rebecca was very helpful

steven k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren W.  |  Overall Experience 
Clasificación:
3.0

I believe they need to replace or fix drainage on the roofs of the buildings and add new rubber on the bottom of the storage doors, my stuff was always wet when it rained, it would get in almost 2 to 3 feet and soak anything that was in front, I had to use plastic to try to keep water from soaking in, other that that the place and people were amazing

stephen q.  |  Overall Experience 
Clasificación:
2.0

- there were rats in the facility. My boxes upon removal showed evidence to the presence of rodents. Some Outer boxes were torn in places with scratches and there was droppings in the unit and on my boxes. - when I original rented the space i was not informed that the door was unlike other units and much smaller and not a traditional roll down door and was not shown the unit prior to renting. So I had to deal with it and it was very difficult. I had dealt with a older man who was the manager when renting who said he was unable to do anything to remedy the situation . At the time I was renting I had asked questions about the different size of units and I told him I had a full sized couch and he assured me it would fit into the unit. It fit into the unit however it was EXTREMELY difficult to get into the small door of the unit. - at some point I received a phone call from someone at this location after I had spoken with the corporate offices who was very rude and yelled at me. I explained to her I was in the hospital and she continued to yell. The 2 women that were working at the time of my check out were very nice and helpful.

Ashleigh T. M.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend and use this facility again. The people were very friendly and prices are very reasonable.

Dawn R.  |  Overall Experience 
Clasificación:
5.0

excellent service, friendly, I always use u-haul, never any problems....

Anthony R.  |  First Impressions 
Clasificación:
5.0

Rosana was extremely helpful

Joan C.  |  Overall Experience 
Clasificación:
5.0

Very kind and courteous and so helpful a wonderful experience

stephen q.  |  First Impressions 
Clasificación:
5.0

Pleasantly Suprised! We highly reccomend this location!

BRIAN S.  |  Overall Experience 
Clasificación:
2.0

My only problem with the storage facility is there were huge rat droppings and damage from rats gnawing on my belongings. Several items were ruined.

Barbara I.  |  Overall Experience 
Clasificación:
5.0

Everything was great. Clean dry units and friendly staff.

BRUCE C.  |  Overall Experience 
Clasificación:
4.0

The attendant (Jarrid) was accommodating when we returned the truck.

Fernando P.  |  First Impressions 
Clasificación:
5.0

The representative was very helpful and knowledgeable

Joseph J. B.  |  First Impressions 
Clasificación:
5.0

Great storage

PAMELA F.  |  Overall Experience 
Clasificación:
4.0

staff friendly and accommodating

Tina F.  |  Overall Experience 
Clasificación:
5.0

Your facility and personnel are excellent, Your rates and billing are fair. As a comparison I had space at an Extra-space , their billing is abusive with fees and charges. U haul only in the future.

Brian D.  |  Overall Experience 
Clasificación:
5.0

Very very nice woman, very helpful

stephen q.  |  First Impressions 
Clasificación:
5.0

Paula the owner is super nice and polite!

Robert S.  |  Overall Experience 
Clasificación:
5.0

The staff here goes above and beyond to help.

ann h.  |  First Impressions 
Clasificación:
5.0

No issues at all. Did get some dirt and debris under the door but figured that was unavoidable

Bryon S. H.  |  Overall Experience 
Clasificación:
5.0

I do things on short notice and they are always able to accommodate my needs. Friendly staff.

BRUCE C.  |  First Impressions 
Clasificación:
5.0

So grateful for all of the help from everyone who works here! An amazingly easy storage experience, would recommend to all.

Caroline J.  |  Overall Experience 
Clasificación:
5.0

The employee was amazing

Devrell R.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped us was knowledgeable and friendly. Excellent customer service skills! He took his time and answered all of our questions. Great employee hope Jareed is appreciated!

JENNIFER M.  |  First Impressions 
Clasificación:
5.0

Gracias

SEAN R.  |  Overall Experience 
Clasificación:
3.0

Your employee Jarrid is very unpleasant and unfriendly person with no customer service whatsoever

BELMA D.  |  Overall Experience 
Clasificación:
5.0

The only thing that I would suggest is replacing the sliding mechanism it gets very rusty and hard to slide open.

Gwendolyn p.  |  Overall Experience 
Clasificación:
2.0

From the last rain everything on the floor of my units was wet. Move out due to the wet conditions. Also inside hallway floors never were swept and rollup door filthy. I lost money on my renewal

micheal e.  |  Overall Experience 
Clasificación:
1.0

My 1st experience with uhaul was TERRIBLE. the customer service + overall management was NEVER helpful. Moving + storing with uhaul is a big regret of mine considering the number of inconveniences

Ashley N. H.  |  First Impressions 
Clasificación:
5.0

staff was very helpful

Francis N.  |  Overall Experience 
Clasificación:
5.0

My experience with uhaul was all made by your employee Rich. Rich is a true professional and a man of his word and a gentleman. Quite honestly Rich went above and in my opinion deserves a raise.

MICHAEL R. M.  |  Overall Experience 
Clasificación:
4.0

Rich is very professional and always willing to help!!!

Stephanie H.  |  Overall Experience 
Clasificación:
5.0

very professional, always helpful and very knowledgeable

STEPHANIE J. H.  |  First Impressions 
Clasificación:
3.0

Field mice got into my storage locker and chewed up some boxes. After roofing repairs were done my belongings inside the locker were covered in dust and wood screws.

YA-TANG W.  |  Overall Experience 
Clasificación:
1.0

Staff is not professional at all, they need more people skills and need to be customer friendly. The two staff, young people (male and female) working yesterday were very rude and mean.

BELMA D.  |  First Impressions 
Clasificación:
5.0

nice people

marlene m.  |  First Impressions 
Clasificación:
5.0

Everything was good. Thank you

Helen T. R.  |  First Impressions 
Clasificación:
4.0

Clean, convenient storage- friendly staff.

Sharon O.  |  Overall Experience 
Clasificación:
5.0

Always accessible and clean. Great staff. Never a problem.

PHIL I.  |  Overall Experience 
Clasificación:
5.0

Nothing but great things to say about Rich, highly recommend this location great unitsand great costumer service

Henry A. L.  |  First Impressions 
Clasificación:
5.0

That was a pleasure to doing business with you.

beethoven p.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied with their customer service and location as well as the product. Easy and smooth experience.

yana m.  |  Overall Experience 
Clasificación:
4.0

My move in process was very slow and the guy wasn’t friendly.

Veronica E. W.  |  Overall Experience 
Clasificación:
5.0

Helpful,caring people;I'd recommend them any time!

erika b.  |  Overall Experience 
Clasificación:
5.0

I would highly reccomend this facility to anyone looking for storage. I always feel safe, and the service is excellent!!

Amy A.  |  Overall Experience 
Clasificación:
5.0

Seamless process from booking to the return.

Dahlia A. P.  |  First Impressions 
Clasificación:
5.0

This is my second storage unit at this facility. The staff is great to work with! Great service!

Amy A.  |  First Impressions 
Clasificación:
4.0

The service was awesome and I will continue to use the Hightstown location in Monroe NJ

Noreen K. P.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

D'Andra H.  |  First Impressions 
Clasificación:
4.0

Rick was very helpful and I enjoyed meeting him. I had been a customer twice before at length and that is why I decided to again store at your facility. The room was clean and easily accessible.

Gary W. H.  |  First Impressions 
Clasificación:
5.0

Very well managed

Peter C. P.  |  Overall Experience 
Clasificación:
4.0

Very helpful staff. Moving into a storage unit was effortless. Thanks for the help!

Brian G.  |  First Impressions 
Clasificación:
5.0

Mr. Rich who assisted me went above and beyond to work with me to make sure everything thing worked out the way I expected. Very detailed oriented and will recommend him or their office to anyone

Gladys V.  |  First Impressions 
Clasificación:
2.0

THE UNIT I WAS GIVEN WAS NOT CHECKED BEFORE RENTAL. I DISCOVERD A ROOF LEAK THAT COULD HAVE CAUSED SIGNIFICANT DAMAGE TO PERSONAL PROPERTY. SITE MANAGEMENT REVIEW OF UNITS PRIOR TO RENTAL RECOMMENDED.

CARL C. | Reservación
Clasificación:
1.0

I had a horrible time with the customer service either they are not trained properly or the systems are not updated properly. I have been charged 295 dollar for services which i have not opted.

Abinash P.  |  Overall Experience 
Clasificación:
4.0

Rich was a very nice guy, helpful informative took his time to explain everything

Donald R. W. | Reservación
Clasificación:
5.0

I was very satisfied with the convenience of the location and facility office staff was more than accommodating, and made me feel like part of the family.

TONY S.  |  Overall Experience 
Clasificación:
3.0

U should be able to access your unit anytime also if you know your busy on one day why would you only have one staff making people wait outside the office because staff was on the lot for 45 min!

Sierra R. J.  |  Overall Experience 
Clasificación:
4.0

Personal amable

HERBERT L.  |  Overall Experience 
Clasificación:
5.0

Items were all in good condition and staff was helpful.

James M. S.  |  Overall Experience 
Clasificación:
5.0

Paula,Rich & Alex are the Best!

Dennis C C.  |  Overall Experience 
Clasificación:
4.0

The facility was conveniently located with easy access. The staff was very helpful. I am moving and no longer needed the storage at this location.

LAWRENCE D.  |  Overall Experience 
Clasificación:
5.0

Worked just fine for my needs

Steven L.  |  Overall Experience 
Clasificación:
5.0

Ive used this specific location 2x & both times I was extremely pleased with its ease of access and staff to resolve any concerns.

Judy D.  |  Overall Experience 
Clasificación:
3.0

I had a weekend reservation and the store was not adequately staffed to accommodate the customer flow.

Lavetta J. H. | Reservación
Clasificación:
4.0

The computers seem really slow.

Linda M. B.  |  Overall Experience 
Clasificación:
5.0

Great great staff always accomodating

Robert D.  |  Overall Experience 
Clasificación:
4.0

I have used this U-Haul for 20 years and they haVE ALWAYS BEEN EXCELLENT

STEPHEN L B.  |  Overall Experience 
Clasificación:
5.0

I will use them again if needed. It was affordable and convenient.

DAVE P.  |  Overall Experience 
Clasificación:
5.0

Great place

PAUL L.  |  Overall Experience 
Clasificación:
4.0

I had a good experience that this particular facility. Staff was always friendly and it was quite convenient to be able to check in on my stuff

ERIK S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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