Customer Reviews for U-Haul Moving & Storage of Hightstown

Rating:

4.0

Great service by Steve

Rating:

5.0

None it was easiest after hours pickup I ever had The app was helpful and not complicated at all

Rating:

5.0

The employee that helped me could not have been any nicer. Very professional and courteous.

Rating:

5.0

General Manager was awesome and so helpful. Give that man a raise!!!

Rating:

5.0

Great customer service from start to funish

Rating:

5.0

Matt who answered the phone and ran the office and met me to go through the process was easy to deal with, professional and courteous. Good people make good businesses and he was one.

Rating:

5.0

Very satisfied. Easy check-in and check-out. Friendly service. Brand new truck. No problems.

Rating:

5.0

The representative was very nice and accommodating

Rating:

5.0

Matt helped me with all my questions and was very sensitive of time while handling multiple customer requests. 10 stars for his service and making it an excellent interaction overall. Thank you!!!

Rating:

5.0

I had a good experience using this u-haul storage space, in particular because of the wonderful customer service by Matt at this location. He was very kind, and walked me through all of the steps patiently and politely, and he genuinely cared about my storage experience. He went out of his way to make everything easy and quick, and I would say went above and beyond for the customer. I enjoyed meeting him and greatly appreciated the help. Thanks Matt!

Rating:

5.0

Nothing…..our experience was great!!

Rating:

4.0

Staff was great

Rating:

5.0

Nothing. Everything went smoothly!!! Thank you?

Rating:

5.0

The person I spoken to Mike was very nice and informative. We did rest of paperwork. I was out in 5 minutes. I would recommend this facility to anyone

Rating:

5.0

The manager was a great person, he explained me everything with all the details

Rating:

5.0

I didn't catch the gentleman's name, but he was excellent. Top notch. Everything was perfect.

Rating:

5.0

Would rent again

Rating:

5.0

Dealing with the staff at this location has always been very pleasant for me. They've always been nothing but courteous and helpful. I would highly recommend this location to anyone.

Rating:

5.0

Very please and will recommend to anyone

Rating:

5.0

No issues at this time. The code entry machine could be setup a little better for vehicles.

Rating:

5.0

I rented twice in 2 months. everything worked out very well. I like to use online site to check for availability and book early.

Rating:

5.0

Michael is awesome!

Rating:

5.0

Matt is awesome to work with!

Rating:

3.0

The only thing to report is billing. On several occasions their has been issues concerning auto pay. Over the years" three" has there been issues. I'm glad to to be out of the facility. Don't be mistaken the staff was excellent. No complaints with them!

Rating:

5.0

Michael was very friendly and patiently answered all questions. He provided all the required information and also assisted with future booking

Rating:

5.0

Very good customer service

Rating:

5.0

While I understand that this is the area to put an improvement. I would like to tell you what you're doing right. You GM Micheal is awesome. He is very helpful and hospitable. He makes every guest / client feel like a cherished friend. That is a very special gift to have in todays market with all the staffing issues everywhere. I'm hopeful upper management recognizes true company brand builder like Micheal. Please feel free to contact .

Rating:

5.0

The person at the desk who helped me with my rental was outstanding. He answered questions, made the whole process simple and quick, and was genuinely personable. He made this a great experience.

Rating:

5.0

Matt always provides great service !

Rating:

4.0

Staff was very helpful and when I called mentioned mapping software sometimes doe not have right location

Rating:

5.0

The service provided at U-Haul Hightstown was exceptional!

Rating:

5.0

Always a pleasure, at this location.

Rating:

5.0

Michael and Matthew always go above and beyond to make sure everything has been taken care of. Highly recommended

Rating:

4.0

Rushed to clean a truck that just came back in. Missed a pair of used socks in the cab. Not sure why the rush when 3 trucks were sitting in the road ready to go. Between the socks and it being 10 miles from my house, I will use this as my second choice for renting. Staff was very friendly during check in.

Rating:

5.0

Very nice and efficient

Rating:

5.0

Very friendly and helpful salesman.

Rating:

5.0

The gentleman that helped me was extremely professional, and very helpful!

Rating:

5.0

Good customer service extremely professional and helpful

Rating:

5.0

Matt is always great to work with!

Rating:

5.0

Michael is the best

Rating:

1.0

The associate was very very rude. Never again going to rent a uhaul from here.

Rating:

5.0

excellent customer service staffs were helpful

Rating:

5.0

Very satisfied with the unit and very clean.

Rating:

5.0

Must respectful, professional employees

Rating:

2.0

The proprietor was kind, but understaffed. The truck did not come with straps, which meant that we had to go back. The hooks of the ratchet straps we purchased were not big enough to fit around the wooden rails, which meant that they detached during our ride.

Rating:

5.0

The rep Matt Mckraken is always amazing & super helpful. Very courteous & pleasant! What a great kid! Thank you!

Rating:

5.0

Michael was incredibly knowledgeable and helpful. Our interaction with him was the best customer service interaction we've had in literally years. I can't possibly stress enough how terrific our interactions with him were!

Rating:

5.0

Excellent service. I needed a truck in a pinch and they delivered.

Rating:

5.0

Very helpful and plesant

Rating:

5.0

Entire staff was very helpful and super polite. You have a great manager and team at this location.

Rating:

5.0

Great customer service, very friendly staff

Rating:

5.0

The person whom assisted me was excellent with great customer service skills

Rating:

5.0

Mike is really good.

Rating:

4.0

Dropped off truck one day early.

Rating:

5.0

Michale was very courteous and helpful.

Rating:

3.0

The representative was very helpful, friendly and knowledgeable. That made a big difference in our experience.

Rating:

3.0

Yes I spoke to one of your management yesterday about the sign it is a bit too small maybe you need a neon sign try that instead cause you you do have a lot of the seniors who can't not see so try the neon sign And 🙏🏽

Rating:

5.0

Mike was a great help. He is an asset to your team.

Rating:

5.0

Things are great Excellent customer service and help

Rating:

2.0

$1 a mile rate was advertised on my app as well as at the store location. After I rented, I was surprised the rate was switched to $2/mile. It changed my driving plans and I could not complete need. The attendant asserted there was no difference in charges on App or in-store and discouraged me from booking on app saying it was a slower process. Also this location seems newer but is very understaffed and has an "will be back soon" sign frequently and for long periods.

Rating:

5.0

Your rep's were excellent !

Rating:

5.0

Michael is a real gentleman and definitely makes the process stress free. He takes the time to expain EVERYTHING and answer all questions and concerns. THANK YOU MICHAEL!

Rating:

5.0

The people were great, the truck was updated and excellent, the price was very reasonable and Michael Simons at 979 rte 33 made the whole process painless. So the answer to the question is I don't know, 150% satisfied.

Rating:

5.0

Especially, Matt was excellent in service and support with multiple truck and trailer rentals and facility

Rating:

5.0

I have rented many vehicles and storage unit over the last 9 months and it has been fantastic especially Matt. Mike the GM manages an excellent facility

Rating:

5.0

Drop off was as smooth as could be. People were friendly, efficient and helpful. Great place.

Rating:

5.0

Friendly, competant management, Seamless pickup and return. Great equipment. Can't speak for all U-Haul locations, but many have been like this one - terrific.

Rating:

5.0

Very fine ficulity

Rating:

5.0

Thanks

Rating:

5.0

Store was clean and organized. The guy running the shop was professional and helpful.

Rating:

4.0

Tracy was very professional. He went a step further and walked with me to my unit. I am pleased with U-Haul as my selection, to store my items. Thanks

Rating:

5.0

I never had to rent a storage unit before this. Mr. Stone was so helpful and patient with me. When I decided on a specific size unit, we filled out the necessary paperwork, and then Mr . Stone gave me a map to find my unit, instructions on using the card, getting into my unit, where to find the lock.. in short I was ready to start filing my unit! The unit was clean and I appreciated that. My daughter and I came back twice that day, and everything was perfect. I'm si glad I chose this location.

Rating:

5.0

Great front-desk representative!

Rating:

4.0

This past month I was assessed a $20.00 late fee because my credit card expired and payment could not be processed. When I called to give a new credit card and asked the fee be waived considering how long I was a customer, I was denied. Not good customer service....

Rating:

5.0

Michael was amazing and super friendly. He even allowed me to drop the uhaul off there for no extra fee even though my drop off location was to be 35 mins away from there! It was a great experience. He is very responsive and will help you figure it out alongside you if he doesn't know the answer right away. He isn't someone who will send you out to the wolves with tools to help you out. Great place to rent unlike some others I have been to.

Rating:

5.0

Matt was extremely helpful and professional. He clearly explained the process and took time to escort me to the unit.

Rating:

5.0

I needed to store 20 heavy pallets of books for about three years. I found that this facility was the perfect spot for me. The units were secure and dry. I can’t say enough about the staff. Michael and Matt were always do professional and accommodating, and knowledgeable. In the few instances that I needed to rent a truck, it was easy and seamless because my information was already on file. I highly recommend this Uhaul for a trouble free and professional experience. Joe K.

Rating:

5.0

Excellent customer service!

Rating:

5.0

I would just like to say the men that work at uhaul in Monroe NJ on rt 33 are the most helpful, caring, and thoughtful workers ever! I wish I remembered their names to recognize them individually but I always felt like they went above and beyond to help me and always with the best joyous attitudes. I can tell they all really love their jobs. I commend them all for treating their customers with such a helpful attitude!

Rating:

5.0

Micheal and Matt were amazing. I kept a storage unit with them for 6 years and they went above and beyond. I'm so thankful for both of them.

Rating:

4.0

Been here since 2014 and still a great place to store my stuff.

Rating:

1.0

I have so much water damage on my belongings. I’ve witnessed water coming in multiple times and they wouldn’t do anything about it. I ended up draping plastic over Everything i own and hoped for the best. I’m pretty sure I’ve seen roaches 🪳 and when I cleaned my storage unit out there were hundreds of dead bugs on the floor.

Rating:

5.0

The manager who assisted me along the way and also helped me book my one way trailer was outstanding. You have a true up and coming leader in this gentlemen. Bill Rhatigan (917) 603-3782

Rating:

5.0

On-site rental agent was friendly and extremely helpful.

Rating:

5.0

Staff was great thanks

Rating:

5.0

Mike provided great customer service. I would definitely recommend this location to my friends.

Rating:

5.0

Had a great experience with the Uhaul staff and moving in. However, google has the hours listed as closing at 7 PM while actual closing hours were 5 PM. The Uhaul staff was kind of enough to help us check in a little after their closing time when we arrived a few minutes after 5 but that caused some confusion.

Rating:

4.0

The only problem we had was, while the website said the office is open until 8pm we got there at 6:30 and it was closed and apparently because of staff shortages has been closing early. Not a problem, however adjust your website accordingly

Rating:

5.0

Wonderful customer service. Mike was great!!!

Rating:

5.0

The current manager is outstanding! Polite, professional, knowledgeable and helpful. They deliver the storage units to a customer spotless and clean. Access is extremely convenient. The pricing is very competitive and reasonable. The manager went out of his way to assist us with the move in, Highly recommend this facility.

Rating:

5.0

My experience getting a unit was quick and easy. I got instructions on how to use my assess card and how to get to my unit. Michael was very helpful explaining contract before I signed it.

Rating:

5.0

Michael Simons was super helpful

Rating:

5.0

Today las personal son muy amables y lostas a servile en cuaquie pregunta,y Los equipos estan en perfect as conditioner MUCHAS GRACIAS MI EXPERIENCIA FUE MUY PLACENTERA MIL GRACIAS

Rating:

5.0

Michael, the manager at this location, really helped out with scheduling a smooth move timeline from my existing storage unit into another one. He also provided me a list of U-Haul moving companies that supplied labor needed which I wound up using - this worked out really well to meet the allotted time frame for the move; he also scheduled the truck needed for the move on short notice - all of this worked out very well thanks to his attention & assistance.

Rating:

5.0

Michael, the manager at this location, really helped out with scheduling a smooth move timeline from my existing storage unit into another one. He also provided me a list of U-Haul moving companies that supplied labor needed which I wound up using - this worked out really well to meet the allotted time frame for the move; he also scheduled the truck needed for the move on short notice - all of this worked out very well thanks to his attention & assistance.

Rating:

3.0

Storage Units had bugs, also units doors and lock around door were not oiled making it hard to lift open. Had to oiled them myself, I paid for maintenance I should not do it my self especially in the cold months.

Rating:

1.0

My couch is as full of mouse droppings. My furniture was only in storage 1 month. Now I’m without a couch. To go to thru homeowners is not worth it after my deductible. Couch was not worth a lot off money. But was in good shape. Now I have a added expense

Rating:

2.0

The rats and bugs are just too much. Very hot and humid inside. Kept my stuff safe but not clean at all. Bugs everywhere inside my clothes just everywhere.

Rating:

2.0

Rented there for over 2 years, with problems of leaking. Was moved many times, just received excuses, I finally had enough & vacated. Would never rent there again

Rating:

5.0

You have excellent staff .

Rating:

4.0

I could see the people cared but there were glitches. The entry key I was given didn’t work and so, I had to wait 20minutes for someone to return to the office and before that, while setting up, I had to make two extra calls because I didn’t know if the location would be near my other unit. Turns out that that info was embedded in the form you fill out but not wanting it for it to take effect before my move in date, I waited to fill it in.

Rating:

4.0

Would have given five stars but I did not get my appliance dolly and the truck smelled like cigarettes

Rating:

3.0

We were renting a space there for 7 yrs. The past year we noticed there were rodents in our unit. They chewed threw many of our boxes and destroyed items only valuable to us. These items cannot be replaced. We noticed they had traps around the facility and one within our unit. We had nothing in our unit that should have attracted the rodents!

Rating:

4.0

the facility,although it was indoors,still was not climate control. Otherwise, it was fine