Great experience. Michael was incredibly helpful!
Brian L | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Hightstown
Testimonials From Recent Customers
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Great customer service! The representative was very attentive and looked at ways to save me money.
Jose SAbove and beyond with customer service and problem resolution.
JOSEPH DMatt was professional over the phone. Matt was at the location for pickup and game me detailed information on the vehicle and drop off.
JESMER GYour trailer ramps ate too heavy for me to lift. They could be nade of aluminum instead of steel. That would be a huge improvement!
DAVID BExtraordinario servicio al cliente
leon c | First ImpressionsVery friendly and helpful. No complaints whatsoever.
ANDREW GConfusion on where to leave trailer on drop off.
SHAUN RMike and Matt are an asset to U-Haul. They are fully knowledgeable about all aspects of the facility, and explain them to prospective customers so they are easily understood. The facility is more convenient and reasonably priced than many others. Also, they don't raise rental rates as often or as much as the one I left.
Paul T | First ImpressionsGreat service by Mike
Anthony B | Overall ExperienceVery clean truck and helpful friendly staff.
SEAN SMichael was very helpful in handling any issues that , I had regarding the storage unit in Monroe,NJ.
Craig S | Overall ExperienceGracias
EDGAR VEmployees were very kind and respectful, very informative and had excellent knowledge for the type of move I needed to make.
HOWARD JVery helpful in both my storage and trailer needs.
ROBERT LWe are very satisfied with your service, and we would like to rent your vehicle (cargo van) in the future if we need to. Outstanding costumer service at front desk and over the phone.
CIRA VGreat customer service!
Michael BI had a very positive experience renting four different storage unit sizes from the Monroe location. Michael Simons and his staff did an excellent job assisting me with moving to the various sizes of storage units available over the last 4 - 5 years. He & his staff also helped with truck rentals when needed and with connecting me to U-Haul's various moving assistance sources/people that I needed and used a few times. This extra help and overall attention was very much appreciated. Michael's done a great job running & managing this facility over the last few years since he started here - a major improvement in service & assistance over how it had been managed previously.
Richard H | Overall ExperienceMike, Matt & Tracey are great! Always helpful, professional & quick to get my equipment hooked and rolling out the gate.
JOHN Gperson who helped me at location was excellent.
KEVIN EGreat service and convenient access hours
Yasin A | Overall ExperienceI first had a truck reservation to be picked up at Nationwide but when I got there they had no trucks available. I was directed to come here and was greeted by friendly staff and taken care of. This turned my bad experience into a good one. I didn't catch his name but the office attendant provided great service.
YASIN AI'm not sure what the gentleman's name was that help me was but he was very friendly and professional. He Had me checked in and on my way in minutes and the same with the return process. Servicio al cliente de excelencia.
BRIAN BOutstanding service at this location
ATHOY Wthe gate was broken and there was no security all night long. There was no guard placed for Security. The manager and help were good. The price Rish.The gate was broken and there was no security all night long. There was no guard placed for Security. The manager and help we're good. The pricing is a little ridiculous. You can't raise prices every year, but again the staff was very helpful
Richard T | Overall ExperienceExcellent service. Will definitely use again
Drew SME GUTA EL SERVICION MUY BIEN
CARLOS R | First ImpressionsTHE SEATBELT WAS MALFUNCTIONING, SO BETTER CHECK OF EQUIPTMENT
JEANETTE WTracy Kowalski is TOP notch. Efficient, corteous, and very helpful
RODNEY HGreat service & great staff!!
TERESA DI had an issue at another location, this one took care of it immediately. Always great service whenever I use them!
ANNE HKeep up the great service.
DANNY BBest place to rent
Pratish PIt was a great and super easy experience - I would highly recommend it and use it again.
Ericka AStaff was super friendly and overall just great experience
JOHN MThank you Michael for a great experience!
Nicolo FThank you Michael!
Daisy MImpressed how easy to navigate online booking and straight forward pages with options. Keep it up! :)
POORNALAKSHMI EMichael / Rodolfo provided excellent customer service.
NARAYAN KBetter sign on the highway by the entrance. The building is set back and easy to miss.
Judee DThe Manager was amazing. His positive energy and professionalism and sharing of information changed our day and made our move a success. ¡Gracias!
Mary SGreat service with great trucks.
Lokesh KExcellent services
maria pVery good service, they are friendly with customers and it is recommended. To all friends
JOSE QWell run facility with kind staff committed to excellent service.
Sergei K | Overall ExperienceI have used this location several times for both storage and vehicle rentals. Have always been super happy with the location and service!!
Rhona D | Overall ExperienceI was very pleased with the rental of the Cargo Van at the Monroe Township, NJ location. Everything went well. The only complaint I have is that when I picked up the van there was a smell of burning rubber. I mentioned it to the person who rented me the equipment and he said he didn't smell anything. The smell of burning rubber persisted for the entire time I had the vehicle. It was very annoying and I am glad nothing broke down while using this vehicle.
Donald FI made a reservation at another U-Haul location in Hightstown, New Jersey on Route 130. I got there and the trailer lights didn't work so I went to the next location on route 33 in Monroe Twp. This location the guy was super friendly and answered all my questions. I will definitely be back to this location to rent again!
Ralph vInclude a cheat sheet of things to do for non-experienced people. There was nothing to indicate how to change the side view mirrors. I had trouble moving the seat up and needed help because it was stuck. I did not know how to set & release the emergency brake. Now that I have rented the truck, I will know. But it will probably be awhile before I have to rent again.
EIleen MMobile pickup didn’t work
Mateus MThe representative, Michael, couldn't have been more pleasant and helpful. He was extremely nice and made the process fast and easy.
Michael WExecellent
JUAN UAll good! Small issue with change in pickup place which was handled with understanding and action. I was able to pick up a little earlier. Will definitely rent again!
Kenneth CNo hassle great service
Laura MDoor and seal was broken. A lot of dirt blew in and onto my property
paul r | Overall ExperienceThe guy at the desk here was great. I wouldn't change anything
chris sThe employees were incredibly helpful and very kind
Mahogany Y | Overall ExperienceThe 15' truck we ordered was not available despite the fact that we put in a request 4 weeks in advance. Very disappointing!! It was not the fault of the staff at the Monroe location however who were very accommodating and tried to offer solutions to rectify the problem. We were subsequently not able to move all of the items we needed to move because the truck was too small. Very disappointing...not the first time this has happened with U Haul.
Marie MI cannot adequately express how professional, knowledgeable, respectful and personable the staff/Team is at this location. We so appreciate your Team and will continue to share our praises. Thank you, thank you, thank you!
Angela W | Overall ExperienceAs was Off hours drop off so didn't have any people experience to evaluate them. But person on the phone spoke to at 6p was friendly and helpful.
S KThe pickup and drop off process was much simpler than in times past.
Ed CMichael was amazing. Absolutely professional, amiable and helpful. He was fast and knowledgeable. He got us out of there and on our way quickly and we didn't feel like we were being pushed into buying any of the things that we bought. We would highly recommend this location.
Amira AA much better change of pace. Staff was friendly and kind.
Daniel NThey are friendly and helpful in making things perfect
Venkata REverything was great. Self check in was easy. If I had to be picky, maybe clean the inside of the windshield. But that is being picky since I don't clean mine as much as I should.
Michael JMike and Matthew are very professional and help with all my storage needs.
DANIEL R | Online Move InHighly recommend this location for anyone needing a truck or trailer. Both The management & the facility was well organized, and easy to work with.
Catherine L | First ImpressionsMichael is one of the best Company Representatives I have worked with. He was polite, thorough, and efficient. Well done!
Andrew MMatt and Michael are the best Both go out of their way to help Super courteous Rare finds
Niraj S | Overall ExperienceThis is a great location. The staff and management is excellent. I have referred several people down there.
STEPHANIE H | First ImpressionsMichael was very helpful and accommodating. He provided us with clear guidance on the use of the facility.
myrna h | First ImpressionsMichael Simons helped us with our storage and moving issues. He was kind, informative and helpful. We will definitely go back to see him when our moving needs arise
Richard M | Overall ExperienceStorage facility is old, therefore there are leaks. Whenever there is rain, it ruined our inventory. I would not recommend your place.
Vikram K | Overall ExperienceMany Thanks to Michael and Matthew! Both were very helpful, positive professionals!!
LOVIE L | First ImpressionsMike And his team will go that extra step to please . I've been at Uhaul multiple times and it always goes easy
Kevin C | Overall ExperienceExcellent storage facility. I would recommend.
Peter J | Overall ExperienceThank you great people
robert w | Overall ExperienceMatt helped me reserve the storage unit. He was amazing. He went above and beyond to help me. Since this was my first time renting a unit, I had many questions. He answered all of them and helped me to find the right unit for my needs.
Dana H | First ImpressionsManager is very kind, efficient and helpful. The facility is kept very clean and pricing is fair.
Rosemary S | First ImpressionsSuper friendly staff everything is clean and it feels like your belongings are very secure. I got nothing but good things to say.
Gerd s | Overall ExperienceEverything was good...Abita higher in price than l imagined but ok
Debra L | First ImpressionsThank you for many many many years for your service, place is very clean, Staff is top notch.
Thomas C | Overall ExperienceWorker was extremely helpful. A+ to him.
GENNARO B | First ImpressionsTotally luv hospitality
SHANEQUA R | First ImpressionsThe manager there Michael is the best!!!
ARLENE H | First ImpressionsNo problems i always rent ,the staff very curtious and helpful i would recommend thank you for all your help
Brenda C | Overall ExperienceMany times I went and there was the lock on my unit when I was paid up to date and the lights would go off what I would be trying to move and empty and fill. However, Matthew is a 100% complete asset to your company and that's why I said I would recommend you
LINDA A | Overall ExperienceWould appreciate lighting inside storage unit. Otherwise, services were great and staff were extremely helpful!
BRENTON Z | Overall ExperienceMike the manager was knowledgeable and professional and very helpful.
Ernest G | Overall ExperienceMichael and Matt were terrific to work with.
Theresa T | First ImpressionsAfter many years using this storage facility it was sad to say good bye yesterday
Lorraine B | Overall ExperienceExtremely helpful, caring and honest staff. Would highly suggest this facility for anyone asking about storage needs. Would give more stars if allowed to!!
Eric S | Overall ExperienceI had a very easy time renting the storage. I never had any problems and the hours were convenient. The staff is also very nice and professional.
Tanisha S | Overall ExperienceIt might be my service with verizon wireless. But the uhaul server or site is slow or laggy when trying to do the signing up and entering my information in the system
Anolfo D | Online Move InExcellent!
Luz M | Overall ExperienceI had a good experience using this u-haul storage space, in particular because of the wonderful customer service by Matt at this location. He was very kind, and walked me through all of the steps patiently and politely, and he genuinely cared about my storage experience. He went out of his way to make everything easy and quick, and I would say went above and beyond for the customer. I enjoyed meeting him and greatly appreciated the help. Thanks Matt!
Hannah H | Overall ExperienceStaff was great
brandon e | Overall ExperienceThe person I spoken to Mike was very nice and informative. We did rest of paperwork. I was out in 5 minutes. I would recommend this facility to anyone
Denise A | Online Move InWould rent again
Brenda C | First ImpressionsNo issues at this time. The code entry machine could be setup a little better for vehicles.
Corey K | Online Move InThe only thing to report is billing. On several occasions their has been issues concerning auto pay. Over the years" three" has there been issues. I'm glad to to be out of the facility. Don't be mistaken the staff was excellent. No complaints with them!
Mattie C | Overall ExperienceMichael was very friendly and patiently answered all questions. He provided all the required information and also assisted with future booking
swetha b | First ImpressionsThe service provided at U-Haul Hightstown was exceptional!
ELIZABETH W | Overall ExperienceVery friendly and helpful salesman.
Andrei L | Overall ExperienceThe gentleman that helped me was extremely professional, and very helpful!
Joseph B | First ImpressionsVery satisfied with the unit and very clean.
LAURA D | First ImpressionsMust respectful, professional employees
Sal M | Overall ExperienceEntire staff was very helpful and super polite. You have a great manager and team at this location.
Thomas M | Overall ExperienceMike is really good.
T R | First ImpressionsEspecially, Matt was excellent in service and support with multiple truck and trailer rentals and facility
David F | Overall ExperienceVery fine ficulity
John B | Overall Experience