Great service by SteveMauricio V.
Customer Reviews for U-Haul Moving & Storage of Hightstown
Monroe Township, NJ 08831
(Located between Twin Rivers Dr and Applegarth Rd)
Services at this Location:
- Mon–Fri7 am–5 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Beth M.
None it was easiest after hours pickup I ever had The app was helpful and not complicated at allSandra Z.
The employee that helped me could not have been any nicer. Very professional and courteous.John S.
Customer did not leave a comment.CONRADO B.
Customer did not leave a comment.john G.
Customer did not leave a comment.bob K.
General Manager was awesome and so helpful. Give that man a raise!!!Anson S.
Customer did not leave a comment.waley Z.
Customer did not leave a comment.Richard F.
Great customer service from start to funishLeo K.
Matt who answered the phone and ran the office and met me to go through the process was easy to deal with, professional and courteous. Good people make good businesses and he was one.Steven C.
Customer did not leave a comment.Pamela B. | Overall Experience
Customer did not leave a comment.Linda G. | First Impressions
Very satisfied. Easy check-in and check-out. Friendly service. Brand new truck. No problems.June D.
Customer did not leave a comment.THOMAS P.
The representative was very nice and accommodatingRaphael T.
Customer did not leave a comment.Brett B.
Customer did not leave a comment.Vadim P.
Matt helped me with all my questions and was very sensitive of time while handling multiple customer requests. 10 stars for his service and making it an excellent interaction overall. Thank you!!!Vivek S.
I had a good experience using this u-haul storage space, in particular because of the wonderful customer service by Matt at this location. He was very kind, and walked me through all of the steps patiently and politely, and he genuinely cared about my storage experience. He went out of his way to make everything easy and quick, and I would say went above and beyond for the customer. I enjoyed meeting him and greatly appreciated the help. Thanks Matt!Hannah H. | Overall Experience
Customer did not leave a comment.swetha b. | Overall Experience
Nothingâ€¦..our experience was great!!Susan C.
Staff was greatbrandon e. | Overall Experience
Customer did not leave a comment.Theodore L. | Overall Experience
Nothing. Everything went smoothly!!! Thank you?Pamela S.
The person I spoken to Mike was very nice and informative. We did rest of paperwork. I was out in 5 minutes. I would recommend this facility to anyoneDenise A. | Online Move In
The manager was a great person, he explained me everything with all the detailsMohammed D.
Customer did not leave a comment.Daniel V.
I didn't catch the gentleman's name, but he was excellent. Top notch. Everything was perfect.Nicholas C.
Customer did not leave a comment.Alexey R. | Overall Experience
Customer did not leave a comment.Alexey R.
Customer did not leave a comment.edmund P.
Would rent againBrenda C. | First Impressions
Dealing with the staff at this location has always been very pleasant for me. They've always been nothing but courteous and helpful. I would highly recommend this location to anyone.Sandra R T.
Customer did not leave a comment.Hannah H. | Online Move In
Very please and will recommend to anyonerobert V.
Customer did not leave a comment.Roy M. | Online Move In
Customer did not leave a comment.Thomas P.
No issues at this time. The code entry machine could be setup a little better for vehicles.Corey K. | Online Move In
I rented twice in 2 months. everything worked out very well. I like to use online site to check for availability and book early.Sanjay P.
Michael is awesome!john G.
Customer did not leave a comment.Jaime C. | First Impressions
Customer did not leave a comment.Karon P. | Online Move In
Matt is awesome to work with!john G.
Customer did not leave a comment.thomas P.
Customer did not leave a comment.Barbara M. | First Impressions
The only thing to report is billing. On several occasions their has been issues concerning auto pay. Over the years" three" has there been issues. I'm glad to to be out of the facility. Don't be mistaken the staff was excellent. No complaints with them!Mattie C. | Overall Experience
Customer did not leave a comment.rondi a. | Overall Experience
Michael was very friendly and patiently answered all questions. He provided all the required information and also assisted with future bookingswetha b. | First Impressions
Customer did not leave a comment.Kenneth R.
Very good customer servicePatrick M.
Customer did not leave a comment.Francis L.
While I understand that this is the area to put an improvement. I would like to tell you what you're doing right. You GM Micheal is awesome. He is very helpful and hospitable. He makes every guest / client feel like a cherished friend. That is a very special gift to have in todays market with all the staffing issues everywhere. I'm hopeful upper management recognizes true company brand builder like Micheal. Please feel free to contact .matthew B.
Customer did not leave a comment.Elizabeth S.
The person at the desk who helped me with my rental was outstanding. He answered questions, made the whole process simple and quick, and was genuinely personable. He made this a great experience.Peter S.
Customer did not leave a comment.Daxian L.
Customer did not leave a comment.Kenneth J.
Customer did not leave a comment.Eric B.
Matt always provides great service !john G.
Staff was very helpful and when I called mentioned mapping software sometimes doe not have right locationpeter G.
Customer did not leave a comment.anand L.
The service provided at U-Haul Hightstown was exceptional!ELIZABETH W. | Overall Experience
Customer did not leave a comment.Noor M.
Customer did not leave a comment.Florisa T. C. | First Impressions
Always a pleasure, at this location.ISHAQ S.
Customer did not leave a comment.Jennifer L.
Michael and Matthew always go above and beyond to make sure everything has been taken care of. Highly recommendedRichard M.
Customer did not leave a comment.Dennis S.
Rushed to clean a truck that just came back in. Missed a pair of used socks in the cab. Not sure why the rush when 3 trucks were sitting in the road ready to go. Between the socks and it being 10 miles from my house, I will use this as my second choice for renting. Staff was very friendly during check in.Michael J.
Very nice and efficientMitchell K.
Very friendly and helpful salesman.Andrei L. | Overall Experience
Customer did not leave a comment.WALT A.
The gentleman that helped me was extremely professional, and very helpful!Joseph B. | First Impressions
Good customer service extremely professional and helpfulErnesto R.
Customer did not leave a comment.Alex C. | Overall Experience
Customer did not leave a comment.Aspen R. | First Impressions
Customer did not leave a comment.Robin G.
Matt is always great to work with!john G.
Customer did not leave a comment.Daxian L.
Customer did not leave a comment.Lori G.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Scott F.
Michael is the bestjohn G.
Customer did not leave a comment.agustin R.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.WALT A. | First Impressions
The associate was very very rude. Never again going to rent a uhaul from here.Sathish N.
excellent customer service staffs were helpfulMonisha T.
Very satisfied with the unit and very clean.LAURA D. | First Impressions
Must respectful, professional employeesSal M. | Overall Experience
Customer did not leave a comment.John G.
The proprietor was kind, but understaffed. The truck did not come with straps, which meant that we had to go back. The hooks of the ratchet straps we purchased were not big enough to fit around the wooden rails, which meant that they detached during our ride.Jeff F.
The rep Matt Mckraken is always amazing & super helpful. Very courteous & pleasant! What a great kid! Thank you!SALIM T.
Michael was incredibly knowledgeable and helpful. Our interaction with him was the best customer service interaction we've had in literally years. I can't possibly stress enough how terrific our interactions with him were!Fred S.
Excellent service. I needed a truck in a pinch and they delivered.Frank R.
Very helpful and plesantSAL P.
Customer did not leave a comment.Shoaib K.
Entire staff was very helpful and super polite. You have a great manager and team at this location.Thomas M. | Overall Experience
Customer did not leave a comment.Nicholas P.
Great customer service, very friendly staffStanislav M.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Rosemary S. | Overall Experience
Customer did not leave a comment.Teddy L.
Customer did not leave a comment.EMERSON A. | Overall Experience
Customer did not leave a comment.michael P.
The person whom assisted me was excellent with great customer service skillsMichael B.
Mike is really good.T R R. | First Impressions
Customer did not leave a comment.LAURA D.
Dropped off truck one day early.James G.
Customer did not leave a comment.Donna T.
Customer did not leave a comment.Michelle R. | Online Move In
Michale was very courteous and helpful.Azhar L.
The representative was very helpful, friendly and knowledgeable. That made a big difference in our experience.Liam A.
Yes I spoke to one of your management yesterday about the sign it is a bit too small maybe you need a neon sign try that instead cause you you do have a lot of the seniors who can't not see so try the neon sign And 🙏🏽Maxine S.
Mike was a great help. He is an asset to your team.matthew B.
Things are great Excellent customer service and helpLeo K.
$1 a mile rate was advertised on my app as well as at the store location. After I rented, I was surprised the rate was switched to $2/mile. It changed my driving plans and I could not complete need. The attendant asserted there was no difference in charges on App or in-store and discouraged me from booking on app saying it was a slower process. Also this location seems newer but is very understaffed and has an "will be back soon" sign frequently and for long periods.Gautam G.
Your rep's were excellent !Ed C.
Customer did not leave a comment.AHMED H.
Michael is a real gentleman and definitely makes the process stress free. He takes the time to expain EVERYTHING and answer all questions and concerns. THANK YOU MICHAEL!Steven L.
The people were great, the truck was updated and excellent, the price was very reasonable and Michael Simons at 979 rte 33 made the whole process painless. So the answer to the question is I don't know, 150% satisfied.James R.
Especially, Matt was excellent in service and support with multiple truck and trailer rentals and facilityDavid F. | Overall Experience
I have rented many vehicles and storage unit over the last 9 months and it has been fantastic especially Matt. Mike the GM manages an excellent facilityDavid F.
Drop off was as smooth as could be. People were friendly, efficient and helpful. Great place.Robb A.
Friendly, competant management, Seamless pickup and return. Great equipment. Can't speak for all U-Haul locations, but many have been like this one - terrific.Thomas H.
Customer did not leave a comment.oleksiv M.
Customer did not leave a comment.Jo A. | First Impressions
Very fine ficulityJohn B. | Overall Experience
Customer did not leave a comment.Nina G. | Online Move In
Customer did not leave a comment.Steven S.
Store was clean and organized. The guy running the shop was professional and helpful.peter S.
Customer did not leave a comment.Divij A.
Customer did not leave a comment.Alex K. | First Impressions
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Andrew V. | Online Move In
Customer did not leave a comment.SAMUEL F. | Overall Experience
Tracy was very professional. He went a step further and walked with me to my unit. I am pleased with U-Haul as my selection, to store my items. ThanksLisa E. | First Impressions
I never had to rent a storage unit before this. Mr. Stone was so helpful and patient with me. When I decided on a specific size unit, we filled out the necessary paperwork, and then Mr . Stone gave me a map to find my unit, instructions on using the card, getting into my unit, where to find the lock.. in short I was ready to start filing my unit! The unit was clean and I appreciated that. My daughter and I came back twice that day, and everything was perfect. I'm si glad I chose this location.Loarrraine B. | First Impressions
Great front-desk representative!Naman R. | Online Move In
This past month I was assessed a $20.00 late fee because my credit card expired and payment could not be processed. When I called to give a new credit card and asked the fee be waived considering how long I was a customer, I was denied. Not good customer service....PAUL S. F. | Overall Experience
Michael was amazing and super friendly. He even allowed me to drop the uhaul off there for no extra fee even though my drop off location was to be 35 mins away from there! It was a great experience. He is very responsive and will help you figure it out alongside you if he doesn't know the answer right away. He isn't someone who will send you out to the wolves with tools to help you out. Great place to rent unlike some others I have been to.Amanda E. | First Impressions
Customer did not leave a comment.Carolann B. | Overall Experience
Customer did not leave a comment.SAMUEL F. | First Impressions
Matt was extremely helpful and professional. He clearly explained the process and took time to escort me to the unit.Jim r. | First Impressions
Customer did not leave a comment.Nicholas W. | First Impressions
I needed to store 20 heavy pallets of books for about three years. I found that this facility was the perfect spot for me. The units were secure and dry. I can’t say enough about the staff. Michael and Matt were always do professional and accommodating, and knowledgeable. In the few instances that I needed to rent a truck, it was easy and seamless because my information was already on file. I highly recommend this Uhaul for a trouble free and professional experience. Joe K.Joe H. K. | Overall Experience
Customer did not leave a comment.Hongyue G. | Online Move In
Customer did not leave a comment.Peter J. | Online Move In
Customer did not leave a comment.Margaret C. | Overall Experience
Excellent customer service!Joseph B. | Overall Experience
Customer did not leave a comment.Donna A. E. | Overall Experience
Customer did not leave a comment.Richard W. | Overall Experience
Customer did not leave a comment.CYNARA D. | First Impressions
Customer did not leave a comment.doug c. | Overall Experience
Customer did not leave a comment.JACK C. | First Impressions
I would just like to say the men that work at uhaul in Monroe NJ on rt 33 are the most helpful, caring, and thoughtful workers ever! I wish I remembered their names to recognize them individually but I always felt like they went above and beyond to help me and always with the best joyous attitudes. I can tell they all really love their jobs. I commend them all for treating their customers with such a helpful attitude!Joey S. | Overall Experience
Micheal and Matt were amazing. I kept a storage unit with them for 6 years and they went above and beyond. I'm so thankful for both of them.Breck B. | Overall Experience
Been here since 2014 and still a great place to store my stuff.JOSEPH L. | Overall Experience
I have so much water damage on my belongings. I’ve witnessed water coming in multiple times and they wouldn’t do anything about it. I ended up draping plastic over Everything i own and hoped for the best. I’m pretty sure I’ve seen roaches 🪳 and when I cleaned my storage unit out there were hundreds of dead bugs on the floor.Annie S. | Overall Experience
Customer did not leave a comment.Daniel k. | Overall Experience
Customer did not leave a comment.Marie C. | Overall Experience
The manager who assisted me along the way and also helped me book my one way trailer was outstanding. You have a true up and coming leader in this gentlemen. Bill Rhatigan (917) 603-3782William R. | Overall Experience
On-site rental agent was friendly and extremely helpful.William W. | First Impressions
Customer did not leave a comment.Tons of B. | Online Move In
Customer did not leave a comment.Thomas L. | Overall Experience
Staff was great thanksJames A. S. | Overall Experience
Customer did not leave a comment.Heidi G. | First Impressions
Mike provided great customer service. I would definitely recommend this location to my friends.Neil M. | Overall Experience
Had a great experience with the Uhaul staff and moving in. However, google has the hours listed as closing at 7 PM while actual closing hours were 5 PM. The Uhaul staff was kind of enough to help us check in a little after their closing time when we arrived a few minutes after 5 but that caused some confusion.James K. | First Impressions
Customer did not leave a comment.barbi-lyn c. | First Impressions
Customer did not leave a comment.Kelly B. | Overall Experience
The only problem we had was, while the website said the office is open until 8pm we got there at 6:30 and it was closed and apparently because of staff shortages has been closing early. Not a problem, however adjust your website accordinglyWilliam R. | Online Move In
Customer did not leave a comment.MICHAEL M. | Overall Experience
Wonderful customer service. Mike was great!!!Stella B. | Overall Experience
The current manager is outstanding! Polite, professional, knowledgeable and helpful. They deliver the storage units to a customer spotless and clean. Access is extremely convenient. The pricing is very competitive and reasonable. The manager went out of his way to assist us with the move in, Highly recommend this facility.Thomas B. | First Impressions
Customer did not leave a comment.Joseph B. | Overall Experience
Customer did not leave a comment.Raul M. | First Impressions
Customer did not leave a comment.Gerald T. | Overall Experience
My experience getting a unit was quick and easy. I got instructions on how to use my assess card and how to get to my unit. Michael was very helpful explaining contract before I signed it.Kelly B. | First Impressions
Customer did not leave a comment.Roberta H. | First Impressions
Customer did not leave a comment.Thomas L. | First Impressions
Customer did not leave a comment.mary b. | Overall Experience
Customer did not leave a comment.NEETA M. | Overall Experience
Customer did not leave a comment.James D. | First Impressions
Customer did not leave a comment.Michael F. | First Impressions
Michael Simons was super helpfulMitchell A. | Online Move In
Today las personal son muy amables y lostas a servile en cuaquie pregunta,y Los equipos estan en perfect as conditioner MUCHAS GRACIAS MI EXPERIENCIA FUE MUY PLACENTERA MIL GRACIASHector P. | Overall Experience
Michael, the manager at this location, really helped out with scheduling a smooth move timeline from my existing storage unit into another one. He also provided me a list of U-Haul moving companies that supplied labor needed which I wound up using - this worked out really well to meet the allotted time frame for the move; he also scheduled the truck needed for the move on short notice - all of this worked out very well thanks to his attention & assistance.Richard H. | First Impressions
Michael, the manager at this location, really helped out with scheduling a smooth move timeline from my existing storage unit into another one. He also provided me a list of U-Haul moving companies that supplied labor needed which I wound up using - this worked out really well to meet the allotted time frame for the move; he also scheduled the truck needed for the move on short notice - all of this worked out very well thanks to his attention & assistance.Richard H. | Overall Experience
Storage Units had bugs, also units doors and lock around door were not oiled making it hard to lift open. Had to oiled them myself, I paid for maintenance I should not do it my self especially in the cold months.Robert L. | Overall Experience
Customer did not leave a comment.Ryan M. | First Impressions
My couch is as full of mouse droppings. My furniture was only in storage 1 month. Now I’m without a couch. To go to thru homeowners is not worth it after my deductible. Couch was not worth a lot off money. But was in good shape. Now I have a added expenseLaura S. | Overall Experience
Customer did not leave a comment.janet d. | Overall Experience
The rats and bugs are just too much. Very hot and humid inside. Kept my stuff safe but not clean at all. Bugs everywhere inside my clothes just everywhere.dalisa a. | Overall Experience
Rented there for over 2 years, with problems of leaking. Was moved many times, just received excuses, I finally had enough & vacated. Would never rent there againRenato C. | Overall Experience
Customer did not leave a comment.Bruce W. | Online Move In
Customer did not leave a comment.Jahwn B. | First Impressions
Customer did not leave a comment.Lawrence L. B. | Overall Experience
You have excellent staff .LYNDA H. | First Impressions
Customer did not leave a comment.Edward A. | Overall Experience
Customer did not leave a comment.Annemarie E. | First Impressions
I could see the people cared but there were glitches. The entry key I was given didn’t work and so, I had to wait 20minutes for someone to return to the office and before that, while setting up, I had to make two extra calls because I didn’t know if the location would be near my other unit. Turns out that that info was embedded in the form you fill out but not wanting it for it to take effect before my move in date, I waited to fill it in.Ellen L. | Online Move In
Customer did not leave a comment.Daniel J. | First Impressions
Would have given five stars but I did not get my appliance dolly and the truck smelled like cigarettesBradley S. | First Impressions
Customer did not leave a comment.afzal k. | Overall Experience
Customer did not leave a comment.SANKET K S. | Overall Experience
We were renting a space there for 7 yrs. The past year we noticed there were rodents in our unit. They chewed threw many of our boxes and destroyed items only valuable to us. These items cannot be replaced. We noticed they had traps around the facility and one within our unit. We had nothing in our unit that should have attracted the rodents!SANDY K. | Overall Experience
the facility,although it was indoors,still was not climate control. Otherwise, it was fineMiriam M. | Overall Experience