I had an absolutely fantastic experience at the U-Haul location thanks to Mike S. and Matt M.! From the moment I walked in, Mike greeted me with a warm smile and genuine enthusiasm, making the rental process seamless and stress-free. He was incredibly knowledgeable, patiently answering all my questions and ensuring I had the perfect truck for my move. Matt M. was equally impressive, going above and beyond to check the equipment and provide helpful tips for safe driving and packing. Their teamwork and dedication created such a positive atmosphere, turning what could've been a stressful day into a smooth and enjoyable one. This location is a gem, and Mike and Matt are true superstars-thank you for making my move a breeze! I'll be back and recommending this U-Haul to everyone!
Sophocles T | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Hightstown
Testimonials From Recent Customers
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Matt was very courteous, helpful and knowledgeable. Excellent service.
Desmond R | Overall ExperienceInsuperable..
MARIO AThe experience was extremely informative, knowledgeable, and friendly.
shelley h | First Impressionsnull
David AMichael was outstanding. He helped us select the right truck for our needs and explained everything clearly. I will recommend that office to anyone needing a rental.
PAUL RMade it very easy
Tony DNothing!
Viola Rnull
Michele Snull
Thomas Gnull
JUNIOR Fnull
PATRICK Snull
JOSEPH Mnull
Adam SIssue was the computer equipment wasn't working so we couldn't automatically return car with app. We had to call. But people were great. Especially the guy that works at this location. What a gem
Jill Snull
Thomas TI do not recall the employee's name but the gentleman that assisted me was very kind and helpful. He made the rental process very easy.
Leandra KLower mileage rate.
JOSEPH GExcelente servicio y te tratan con amabilidad
AXEL SMade it very easy
Tony DI do not recall the employee's name but the gentleman that assisted me was very kind and helpful. He made the rental process very easy.
Leandra KMichael is a wonderful person. Explains everything to the tee! Very helpful. Pleasure to deal with.
Jan A | First ImpressionsThe uhaul repsantive was very helpful
Michael Z | Overall ExperienceIssue was the computer equipment wasn't working so we couldn't automatically return car with app. We had to call. But people were great. Especially the guy that works at this location. What a gem
Jill SMichael was outstanding. He helped us select the right truck for our needs and explained everything clearly. I will recommend that office to anyone needing a rental.
PAUL RNothing!
VIOLA RI had to wait out in cold until 8Pm when my mobile pick up was at 7pm
Rea GExcelente servicio y te tratan con amabilidad
AXEL SLower mileage rate.
JOSEPH GMichael was very accommodating & very professional. His knowledge was very helpful.
Tara O | First ImpressionsEasy drop-off location.
TOMAS OThe new management is EXCELLENT. I was disappointed because I had to move out of the original unit because it was always blocked by truck and was infested with mice. This was a major inconvenience that I was never compensated for. This was the problem of the PRIOR management. On top of all this inconvenience the monthly rate kept being increased to the point that it was just not worth it anymore. There are a number of new and modern facilities in the area to choose from that are cheaper and in much better condition overall. This facility is worn looking and needs some sprucing up. I will say that the current management is very professional and doing an excellent job.
Thomas B | Overall ExperienceEveryone has been so helpful! From buying moving supplies like boxes, tape and bubble wrap, to helping with the move out date, the staff was excellent. I highly recommend this U Haul location!
Loarrraine B | Overall ExperienceDo the same thing everything is perfect whit you guys, I never feel like this everything perfect
WILSON MEverything was very good and met all my expectations.
FRANCES AQuick and easy rental
MARNIN GNada
JOHN DThe attention is really good but It's a very cold day and the straps on the dolly I rented were frozen and tied together. I had a lot of problems with them and with the time I lost, they should have used hot coffee water to defrost them for me, or at least let me know that I would have problems with that.
JORGE CAmazing experience I went in before my pick up time and in less then 15 minutes I was out with a trailer super friendly and fabulous assistant
JONATHAN SMichael & Matt are fantastic! The couple of years that I've been using this facility have been great. I've rented equipment from them over 100 times and every time they always surpass expectations. I've also had a 10x10 storage unit here. They are always super responsive, helpful & professional! I would highly recommend this location for anyone that needs Uhaul equipment/storage or moving supplies.
john g | Overall ExperienceHello, I used the car for three hours, they charged me $60, the second time they charged me $70 and I don't understand why.
IRAKLI KEverything worked out perfectly!
SEAN SGreat customer service. One of the best ever!
JOHN DCustomer service is excellent!
ANDREW F | Overall ExperienceOth Michael and Matt were not only pleasant but they were knowledgeable, respectful and very helpful too.
Debra L | Overall ExperienceGenial
NIKA BHad a little problem with the fuel tank level. I was looking at 3/4 of a tank and it was in the computer that the tank was full, but as it turns out, I originally scanned the wrong license plate, which was the discrepancy. whoever I spoke to on the phone was extremely professional and courteous, and between the two of us we were able to figure it out and a refund was issued, it was a very good experience
Richard OMike was absolutely professional and friendly, shocked to see his level of customer service these days. Great experience. Thank you.
JUSTIN LThank you for your time and patience. Servicio al cliente de excelencia.
GENEAN GI had a great experience. My items were secure and no issues what so ever.
Corey K | Overall ExperienceExcellent 5 star service, equipment, accomodation.
MAHA RCustomer service at this location was fabulous. Agent was incredibly helpful and friendly.
ALISSA MGreat experience. Michael was incredibly helpful!
Brian L | First ImpressionsGreat customer service! The representative was very attentive and looked at ways to save me money.
Jose SAbove and beyond with customer service and problem resolution.
JOSEPH DMatt was professional over the phone. Matt was at the location for pickup and game me detailed information on the vehicle and drop off.
JESMER GYour trailer ramps ate too heavy for me to lift. They could be nade of aluminum instead of steel. That would be a huge improvement!
DAVID BExtraordinario servicio al cliente
leon c | First ImpressionsVery friendly and helpful. No complaints whatsoever.
ANDREW GConfusion on where to leave trailer on drop off.
SHAUN RMike and Matt are an asset to U-Haul. They are fully knowledgeable about all aspects of the facility, and explain them to prospective customers so they are easily understood. The facility is more convenient and reasonably priced than many others. Also, they don't raise rental rates as often or as much as the one I left.
Paul T | First ImpressionsGreat service by Mike
Anthony B | Overall ExperienceVery clean truck and helpful friendly staff.
SEAN SMichael was very helpful in handling any issues that , I had regarding the storage unit in Monroe,NJ.
Craig S | Overall ExperienceGracias
EDGAR VEmployees were very kind and respectful, very informative and had excellent knowledge for the type of move I needed to make.
HOWARD JVery helpful in both my storage and trailer needs.
ROBERT LWe are very satisfied with your service, and we would like to rent your vehicle (cargo van) in the future if we need to. Outstanding costumer service at front desk and over the phone.
CIRA VGreat customer service!
Michael BI had a very positive experience renting four different storage unit sizes from the Monroe location. Michael Simons and his staff did an excellent job assisting me with moving to the various sizes of storage units available over the last 4 - 5 years. He & his staff also helped with truck rentals when needed and with connecting me to U-Haul's various moving assistance sources/people that I needed and used a few times. This extra help and overall attention was very much appreciated. Michael's done a great job running & managing this facility over the last few years since he started here - a major improvement in service & assistance over how it had been managed previously.
Richard H | Overall ExperienceMike, Matt & Tracey are great! Always helpful, professional & quick to get my equipment hooked and rolling out the gate.
JOHN Gperson who helped me at location was excellent.
KEVIN EGreat service and convenient access hours
Yasin A | Overall Experiencethe gate was broken and there was no security all night long. There was no guard placed for Security. The manager and help were good. The price Rish.The gate was broken and there was no security all night long. There was no guard placed for Security. The manager and help we're good. The pricing is a little ridiculous. You can't raise prices every year, but again the staff was very helpful
Richard T | Overall ExperienceME GUTA EL SERVICION MUY BIEN
CARLOS R | First ImpressionsWell run facility with kind staff committed to excellent service.
Sergei K | Overall ExperienceI have used this location several times for both storage and vehicle rentals. Have always been super happy with the location and service!!
Rhona D | Overall ExperienceDoor and seal was broken. A lot of dirt blew in and onto my property
paul r | Overall ExperienceThe employees were incredibly helpful and very kind
Mahogany Y | Overall ExperienceI cannot adequately express how professional, knowledgeable, respectful and personable the staff/Team is at this location. We so appreciate your Team and will continue to share our praises. Thank you, thank you, thank you!
Angela W | Overall ExperienceMike and Matthew are very professional and help with all my storage needs.
DANIEL R | Online Move InHighly recommend this location for anyone needing a truck or trailer. Both The management & the facility was well organized, and easy to work with.
Catherine L | First ImpressionsMatt and Michael are the best Both go out of their way to help Super courteous Rare finds
Niraj S | Overall ExperienceThis is a great location. The staff and management is excellent. I have referred several people down there.
STEPHANIE H | First ImpressionsMichael was very helpful and accommodating. He provided us with clear guidance on the use of the facility.
myrna h | First ImpressionsMichael Simons helped us with our storage and moving issues. He was kind, informative and helpful. We will definitely go back to see him when our moving needs arise
Richard M | Overall ExperienceStorage facility is old, therefore there are leaks. Whenever there is rain, it ruined our inventory. I would not recommend your place.
Vikram K | Overall ExperienceMany Thanks to Michael and Matthew! Both were very helpful, positive professionals!!
LOVIE L | First ImpressionsMike And his team will go that extra step to please . I've been at Uhaul multiple times and it always goes easy
Kevin C | Overall ExperienceExcellent storage facility. I would recommend.
Peter J | Overall ExperienceThank you great people
robert w | Overall ExperienceMatt helped me reserve the storage unit. He was amazing. He went above and beyond to help me. Since this was my first time renting a unit, I had many questions. He answered all of them and helped me to find the right unit for my needs.
Dana H | First ImpressionsManager is very kind, efficient and helpful. The facility is kept very clean and pricing is fair.
Rosemary S | First ImpressionsSuper friendly staff everything is clean and it feels like your belongings are very secure. I got nothing but good things to say.
Gerd s | Overall ExperienceEverything was good...Abita higher in price than l imagined but ok
Debra L | First ImpressionsThank you for many many many years for your service, place is very clean, Staff is top notch.
Thomas C | Overall ExperienceWorker was extremely helpful. A+ to him.
GENNARO B | First ImpressionsTotally luv hospitality
SHANEQUA R | First ImpressionsThe manager there Michael is the best!!!
ARLENE H | First ImpressionsNo problems i always rent ,the staff very curtious and helpful i would recommend thank you for all your help
Brenda C | Overall ExperienceMany times I went and there was the lock on my unit when I was paid up to date and the lights would go off what I would be trying to move and empty and fill. However, Matthew is a 100% complete asset to your company and that's why I said I would recommend you
LINDA A | Overall ExperienceWould appreciate lighting inside storage unit. Otherwise, services were great and staff were extremely helpful!
BRENTON Z | Overall ExperienceMike the manager was knowledgeable and professional and very helpful.
Ernest G | Overall ExperienceMichael and Matt were terrific to work with.
Theresa T | First ImpressionsAfter many years using this storage facility it was sad to say good bye yesterday
Lorraine B | Overall ExperienceExtremely helpful, caring and honest staff. Would highly suggest this facility for anyone asking about storage needs. Would give more stars if allowed to!!
Eric S | Overall ExperienceI had a very easy time renting the storage. I never had any problems and the hours were convenient. The staff is also very nice and professional.
Tanisha S | Overall ExperienceIt might be my service with verizon wireless. But the uhaul server or site is slow or laggy when trying to do the signing up and entering my information in the system
Anolfo D | Online Move InExcellent!
Luz M | Overall ExperienceI had a good experience using this u-haul storage space, in particular because of the wonderful customer service by Matt at this location. He was very kind, and walked me through all of the steps patiently and politely, and he genuinely cared about my storage experience. He went out of his way to make everything easy and quick, and I would say went above and beyond for the customer. I enjoyed meeting him and greatly appreciated the help. Thanks Matt!
Hannah H | Overall ExperienceStaff was great
brandon e | Overall ExperienceThe person I spoken to Mike was very nice and informative. We did rest of paperwork. I was out in 5 minutes. I would recommend this facility to anyone
Denise A | Online Move InWould rent again
Brenda C | First ImpressionsNo issues at this time. The code entry machine could be setup a little better for vehicles.
Corey K | Online Move InThe only thing to report is billing. On several occasions their has been issues concerning auto pay. Over the years" three" has there been issues. I'm glad to to be out of the facility. Don't be mistaken the staff was excellent. No complaints with them!
Mattie C | Overall ExperienceMichael was very friendly and patiently answered all questions. He provided all the required information and also assisted with future booking
swetha b | First ImpressionsThe service provided at U-Haul Hightstown was exceptional!
ELIZABETH W | Overall ExperienceVery friendly and helpful salesman.
Andrei L | Overall ExperienceThe gentleman that helped me was extremely professional, and very helpful!
Joseph B | First ImpressionsVery satisfied with the unit and very clean.
LAURA D | First ImpressionsMust respectful, professional employees
Sal M | Overall ExperienceEntire staff was very helpful and super polite. You have a great manager and team at this location.
Thomas M | Overall ExperienceMike is really good.
T R | First ImpressionsEspecially, Matt was excellent in service and support with multiple truck and trailer rentals and facility
David F | Overall ExperienceVery fine ficulity
John B | Overall ExperienceTracy was very professional. He went a step further and walked with me to my unit. I am pleased with U-Haul as my selection, to store my items. Gracias
Lisa E | First ImpressionsI never had to rent a storage unit before this. Mr. Stone was so helpful and patient with me. When I decided on a specific size unit, we filled out the necessary paperwork, and then Mr . Stone gave me a map to find my unit, instructions on using the card, getting into my unit, where to find the lock.. in short I was ready to start filing my unit! The unit was clean and I appreciated that. My daughter and I came back twice that day, and everything was perfect. I'm si glad I chose this location.
Loarrraine B | First ImpressionsGreat front-desk representative!
Naman R | Online Move InThis past month I was assessed a $20.00 late fee because my credit card expired and payment could not be processed. When I called to give a new credit card and asked the fee be waived considering how long I was a customer, I was denied. Not good customer service....
PAUL S | Overall ExperienceMichael was amazing and super friendly. He even allowed me to drop the uhaul off there for no extra fee even though my drop off location was to be 35 mins away from there! It was a great experience. He is very responsive and will help you figure it out alongside you if he doesn't know the answer right away. He isn't someone who will send you out to the wolves with tools to help you out. Great place to rent unlike some others I have been to.
Amanda E | First ImpressionsMatt was extremely helpful and professional. He clearly explained the process and took time to escort me to the unit.
Jim r | First ImpressionsI needed to store 20 heavy pallets of books for about three years. I found that this facility was the perfect spot for me. The units were secure and dry. I can't say enough about the staff. Michael and Matt were always do professional and accommodating, and knowledgeable. In the few instances that I needed to rent a truck, it was easy and seamless because my information was already on file. I highly recommend this Uhaul for a trouble free and professional experience. Joe K.
Joe H | Overall ExperienceExcellent customer service!
Joseph B | Overall ExperienceI would just like to say the men that work at uhaul in Monroe NJ on rt 33 are the most helpful, caring, and thoughtful workers ever! I wish I remembered their names to recognize them individually but I always felt like they went above and beyond to help me and always with the best joyous attitudes. I can tell they all really love their jobs. I commend them all for treating their customers with such a helpful attitude!
Joey S | Overall ExperienceMicheal and Matt were amazing. I kept a storage unit with them for 6 years and they went above and beyond. I'm so thankful for both of them.
Breck B | Overall ExperienceBeen here since 2014 and still a great place to store my stuff.
JOSEPH L | Overall ExperienceI have so much water damage on my belongings. I've witnessed water coming in multiple times and they wouldn't do anything about it. I ended up draping plastic over Everything i own and hoped for the best. I'm pretty sure I've seen roaches 荒 and when I cleaned my storage unit out there were hundreds of dead bugs on the floor.
Annie S | Overall ExperienceThe manager who assisted me along the way and also helped me book my one way trailer was outstanding. You have a true up and coming leader in this gentlemen. Bill Rhatigan (917) 603-3782
William R | Overall ExperienceOn-site rental agent was friendly and extremely helpful.
William W | First ImpressionsStaff was great thanks
James A | Overall ExperienceMike provided great customer service. I would definitely recommend this location to my friends.
Neil M | Overall ExperienceHad a great experience with the Uhaul staff and moving in. However, google has the hours listed as closing at 7 PM while actual closing hours were 5 PM. The Uhaul staff was kind of enough to help us check in a little after their closing time when we arrived a few minutes after 5 but that caused some confusion.
James K | First ImpressionsThe only problem we had was, while the website said the office is open until 8pm we got there at 6:30 and it was closed and apparently because of staff shortages has been closing early. Not a problem, however adjust your website accordingly
William R | Online Move InWonderful customer service. Mike was great!!!
Stella B | Overall ExperienceThe current manager is outstanding! Polite, professional, knowledgeable and helpful. They deliver the storage units to a customer spotless and clean. Access is extremely convenient. The pricing is very competitive and reasonable. The manager went out of his way to assist us with the move in, Highly recommend this facility.
Thomas B | First ImpressionsMy experience getting a unit was quick and easy. I got instructions on how to use my assess card and how to get to my unit. Michael was very helpful explaining contract before I signed it.
Kelly B | First ImpressionsMichael Simons was super helpful
Mitchell A | Online Move InToday las personal son muy amables y lostas a servile en cuaquie pregunta,y Los equipos estan en perfect as conditioner MUCHAS GRACIAS MI EXPERIENCIA FUE MUY PLACENTERA MIL GRACIAS
Hector P | Overall ExperienceMichael, the manager at this location, really helped out with scheduling a smooth move timeline from my existing storage unit into another one. He also provided me a list of U-Haul moving companies that supplied labor needed which I wound up using - this worked out really well to meet the allotted time frame for the move; he also scheduled the truck needed for the move on short notice - all of this worked out very well thanks to his attention & assistance.
Richard H | First ImpressionsMichael, the manager at this location, really helped out with scheduling a smooth move timeline from my existing storage unit into another one. He also provided me a list of U-Haul moving companies that supplied labor needed which I wound up using - this worked out really well to meet the allotted time frame for the move; he also scheduled the truck needed for the move on short notice - all of this worked out very well thanks to his attention & assistance.
Richard H | Overall ExperienceStorage Units had bugs, also units doors and lock around door were not oiled making it hard to lift open. Had to oiled them myself, I paid for maintenance I should not do it my self especially in the cold months.
Robert L | Overall ExperienceMy couch is as full of mouse droppings. My furniture was only in storage 1 month. Now I'm without a couch. To go to thru homeowners is not worth it after my deductible. Couch was not worth a lot off money. But was in good shape. Now I have a added expense
Laura S | Overall ExperienceThe rats and bugs are just too much. Very hot and humid inside. Kept my stuff safe but not clean at all. Bugs everywhere inside my clothes just everywhere.
dalisa a | Overall ExperienceRented there for over 2 years, with problems of leaking. Was moved many times, just received excuses, I finally had enough & vacated. Would never rent there again
Renato C | Overall ExperienceYou have excellent staff .
LYNDA H | First ImpressionsI could see the people cared but there were glitches. The entry key I was given didn't work and so, I had to wait 20minutes for someone to return to the office and before that, while setting up, I had to make two extra calls because I didn't know if the location would be near my other unit. Turns out that that info was embedded in the form you fill out but not wanting it for it to take effect before my move in date, I waited to fill it in.
Ellen L | Online Move InWould have given five stars but I did not get my appliance dolly and the truck smelled like cigarettes
Bradley S | First ImpressionsWe were renting a space there for 7 yrs. The past year we noticed there were rodents in our unit. They chewed threw many of our boxes and destroyed items only valuable to us. These items cannot be replaced. We noticed they had traps around the facility and one within our unit. We had nothing in our unit that should have attracted the rodents!
SANDY K | Overall Experiencethe facility,although it was indoors,still was not climate control. Otherwise, it was fine
Miriam M | Overall ExperienceAll employees were super friendly, helpful and knowledged of their emloyment. Thank you !
Richard K | First ImpressionsWas very happy the entire time i had a unit there. Only disappointment is when I went in to cancel, I was Told no money back even though I had Just paid my bill for the month a few days earlier. There should be a pro rated policy and I shouldnt Have to lose my money for the entire month.
MARISSA L | Overall ExperienceMatt and Mike were excellent!! Efficient, professional and extremely pleasant to deal with. I will recommend this location to all friends and family! Gracias.
Allen G | Overall ExperienceI have and will always use U-Haul for any storage or moving. They are very convenient, clean and easy to use . I would recommend them to everyone.
Marilyn S | Overall ExperienceMichael was very professional and helpful
rondi a | First ImpressionsExcellent staff who were very helpful, courteous and accommodating. Highly recommended location and facility!
David S | Overall ExperienceMichael was extremely helpful and made my renting process very smooth
Michael B | First ImpressionsFantastic staff and extremely clean (this is important to me).
Alvin H | First ImpressionsEmployees work hard to satisfy their clients.
Joseph B | Online Move InMichael was great! Friendly, professional, and just a truly positive and helpful employee. Besides the competitive pricing, Michael was a huge part of why we committed on the spot.
John B | First ImpressionsPrices are too high.
Vanessa F | Overall ExperienceWorking with Greg was great! Thanks!
walter c | First ImpressionsOnly rented our unit for a few months here. First month in a payment was made 2 days after the due date. They placed a notice on our unit even after the payment was made, i was promised a $20 credit which we never received. Prior to moving out we informed the manager, cleaned the unit and took pictures. We received late notices every week and phone calls. Apparently, the manager never communicated with corporate that we moved out. Someone called me saying we haven't made a payment in "months" when we been out the unit for a whole month already. You can't ever reach anyone when you need help. Lack of communication and a poorly ran staff.
Arman W | Overall ExperienceShari was great and helped me move in and out smoothly and efficiently
Naman R | Overall Experiencemanager is the greatest,,, thanks so much
Alberto L | Overall ExperienceEasly accesable, Well Maintain area.. Great Customer Service.
Anthony R | Overall ExperienceExceptional facility. Have repeatedly utilized
William D | Overall ExperienceAlways a friendly staff
stephen l | First ImpressionsMany thanks to Rosana for great service.
alexander Y | Overall Experienceplease fix the gate,, and STOPPPPPP double booking
Alberto L | First Impressionsplease fix the gate,, the staff very very professional and helpful,, but please fix the gate
Alberto L | Overall ExperienceWHY WHY the double booking?, STOPPPPPP WHY WHY the double booking?, STOPPPPPP WHY WHY the double booking?, STOPPPPPP
Alberto L | First ImpressionsMuy buenos servicios
Gema G | Overall ExperienceI moved my items into the one-garage size storage unit and didn't access anything for a year. When I moved out, everything was intact but there was quite a bit of dust, dirt, leaves that had somehow gotten into the unit. Perhaps it's time to install new weather-stripping or whatever needs to be done to stop debris from getting into the units. It was a very pleasant experience. Great customer service upon move-in and move-out. Would use U-Haul again for any storage needs.
sharon k | Overall ExperienceFor some reason my unit cancellation is still under review after few months and i still being charged the rental fee and late charges. Noone picks up the phone at the location
Igor V | Overall ExperienceSecurity gate is not working. Open and accessible to anyone during most of my stay.
carlos a | Overall ExperienceThe new manager was great and very helpful. Please thank her for us.
Donna C | First ImpressionsAlways very friendly and helpful. Been there for about 5 years now and just moved into different size unit. Excellent experience.
david a | First ImpressionsI was very pleased w the service...on such short notice and very helpful...I will be back in the future plus it was so nice and simple to come and store stuff especially the convenience of being so close...Thank u all Again for all ur help Especially Rosie the Manager on Duty very helpful w today...2/25/21
Gloria D | Overall ExperienceFriendly and helpful staff. Took care of all my needs with a smile.
Robert W | First ImpressionsAll in all everything was good. The office staff was extremely helpful and professional. The units are excellently priced and a good value for the money I did have to clean out the unit myself with a battery operated yard blower. There was a lot of dirt on the floor and spider eggs on the walls. On Saturday I had to call the office and ask to have a UHaul truck moved that was blocking access to the unit. The staff was very friendly and cooperative. Thanks.
Thomas B | First ImpressionsAll my valuable stuff in the storage unit got spoiled due to water leakage from rain . The unit is not in good condition.
RAMANA M | Overall ExperienceVery easy sign up and move in. Staff was very knowledgeable and courteous. The location is convenient.
Nancy S | First ImpressionsI had reservations for a unit and it wasn't available. Happened twice After I did get a smaller unit out of desperation the hasp didn't match and I had to pry the door to get the lock in. When I came back a couple days later to buy boxes the employee said he didn't know how to take cash. Fairly incompetent employees.
peter d | First ImpressionsEric from the hightstown office was a life saver. I had storage booked with another vendor and they werent responding to me . Eric quickly set me up with storage and was very helpful. Eric thank you very very very much !
sandhya k | First ImpressionsHayley Richtman was a god sent, with all the stress I was going through she carmd me down and had me smiling when we were finished. Awesome young lady.
Vito D | First ImpressionsHaley and Rosana were awesome to work with! Moving can be a trying time and they made it so easy! Haley called me directly when she noticed that a change I made online for a vehicle pickup resulted in a change of destination for the pickup. They both provided top notch customer service and I just felt that they both really cared! I will always highly recommend this location for storage or vehicle rentals!
Rhona D | Overall ExperienceVery nice. Will use again if needed
Walter S | Overall ExperienceNo one ever picks up the phone--so after long hold (20 minutes or longer) I was connected to their central service line, which happened more than twice. Even the central phone staff couldn't help, although they could get hold of the local staff promptly (who for some reason refuse to attend to customer calls) here who required an in-person visit to extend any help!!
Rajesh A | Overall ExperienceGreat customer service!!!
David S | Overall ExperienceThe entire staff at this facility went above and beyond to make my move as painless as possible.
James C | Overall ExperienceVery nice to deal with. Very fast service
Walter S | First ImpressionsEric (staff member) was great, helpful, and very patient with explaining the storage options. His demeanor was simply wonderful. Had a great experience visiting this site/location.
Tamar D | First ImpressionsI like how easy it was to excess my storage Unit so I could come and go as I please. Plus Hayley was very helpful with all my questions. Thank you so much Peter Heredia.
Peter H | Overall ExperienceThere were 3 price increases in less than 2 years. I wasn't happy about that. Otherwise it was fine. My recommendation is to get some climate controlled units added. The moisture created by the weather extremes damaged many of our boxes and created a mold smell.
Susan F | Overall ExperienceFirst. Using the online tools was excellent. Second the office staff at the site location closes the before the time advertised online. In addition your employee Rosanna Gambino is very nasty, unprofessional, and racist against foreign customers and black women in particular. I witnessed her be nasty for no reason at all to an African woman wit strong accent conerning her bank card not working in your computer system, and another woman of color who was french with her husband that she raised her voice at them and spoke to them both very nasty. For myself, who is also a woman of color from the islands, she began her conversation with me stating that she did not know how I booked the storage unit and that you had none left. I advised her that she was not correct. She acted as if she was doing me a favor with "giving me a month free" when that was a special uhaul was already running then preceeded to charge my card for another month even though the advertisement stated no money was due at the time and all I needed was to move into the unit. Mind you I advised her I already had paid and that a card was on file. She acted like she was the police. She started asking me all types of questions like the name and phone number of someone else(did not say why) I told her my husband who was standing right there. She ignored this and never added him to the account. In addition she took my DMV license and wrote down my license number(which I did not like) and it felt invasive. At one point I had to tell her twice to watch her tone and how she spoke to me and she became very nasty stating that I was the one picking a fight with her and raised her voice at me for no reason. She definitely did not want to wait on us all who were people of color and she definitely was looking to pick a fight at how nasty she handled me, the old lady, and the other couple. She also purposely gave us a unit that was very inconvenient and far to move our stuff into knowing we had three car loads and it was a moving day. Because of her I will never do business with this particular location.
Eric S | Overall ExperienceThe staff is not only friendly but very helpful.
John A | First ImpressionsHad a great experience with customer care and the associates behind the desk I will always recommend friends and family thank you for letting me cheap storage with you guys for about 8 years thank you again see you guys in the future
JERRY R | Overall Experiencethank you!
Peter H | First ImpressionsRosemary is wonderful. She goes out of her to help. Very kind and professional.
Rina L | First ImpressionsVery helpful staff.
Jim W | Overall ExperienceThe lady very nice, good job
Jose M | First ImpressionsThe first unit they put me in leaked when it rained. After 6 months of complaining, they switched me to another unit. Whenever the used a blower to sweep the street, a significant amount of debris went under the door and into my unit. Not a good experience all around.
Joseph M | Overall ExperienceCheapest price I could find in the area.
KARL W | First ImpressionsI rented a truck and a short term storage unit with Rosanna who was fabulous! She was super efficient, friendly and patient with my requests. When I got to the unit, there was no lock on the door and a gouge in the wall, though this was minor compared to the superior experience I already had with Rosanna. This was the cleanest and friendliest UHaul I've ever experienced.
dyana r | First ImpressionsGood location and easy access to my stuff.
Christopher H | Online Move InThe man who rented us our unit was very rude and not helpful at all. He acted like we were irritating him just by being in the office.
Gary D | Overall ExperienceAccess to the roadways inside the gate was always blocked by rental trucks. This made for a hard time getting my truck in to load and also presents a safety and fire Hazzard. Should there ever be an emergency on the lot equipment will not be able to get in.
Jon D | Overall ExperienceI inherited this storage locker's contents from my brother (not actually inherited, but I was the Estate Administrator). They worked with me to get access to the unit, store things that needed storing there, right through wen I finally released the unit yesterday after cleaning it out. I'd do this again, the people were very accomodating and friendly, and made the whole operation, for the most part, very manageable.
David Z | Overall ExperienceMan at the counter was rude. He said we had to buy a lock from him in order to rent from him. He then overcharged us for the lock even though I told him and showed him the sign said it was on sale. I would not recommend this facility… He was rude
Gary D | First ImpressionsI was a little disappointed that the 20x20 which I reserved was not available. The service person did get me 2 20x10s that were reasonably close and gave me the first months fees free.
Brian W | First ImpressionsCustomer rep was short and dismissive in attitude. Was not personable
keisha m | First ImpressionsStaff was great. A lot of mice droppings. Good amount of screws and nails on the grounds. Felt lucky not to get a flat.
Joseph J | Overall ExperienceRebecca was very helpful
steven k | First ImpressionsI believe they need to replace or fix drainage on the roofs of the buildings and add new rubber on the bottom of the storage doors, my stuff was always wet when it rained, it would get in almost 2 to 3 feet and soak anything that was in front, I had to use plastic to try to keep water from soaking in, other that that the place and people were amazing
STEPHEN Q | Overall Experience- there were rats in the facility. My boxes upon removal showed evidence to the presence of rodents. Some Outer boxes were torn in places with scratches and there was droppings in the unit and on my boxes. - when I original rented the space i was not informed that the door was unlike other units and much smaller and not a traditional roll down door and was not shown the unit prior to renting. So I had to deal with it and it was very difficult. I had dealt with a older man who was the manager when renting who said he was unable to do anything to remedy the situation . At the time I was renting I had asked questions about the different size of units and I told him I had a full sized couch and he assured me it would fit into the unit. It fit into the unit however it was EXTREMELY difficult to get into the small door of the unit. - at some point I received a phone call from someone at this location after I had spoken with the corporate offices who was very rude and yelled at me. I explained to her I was in the hospital and she continued to yell. The 2 women that were working at the time of my check out were very nice and helpful.
Ashleigh T | Overall ExperienceI would definitely recommend and use this facility again. The people were very friendly and prices are very reasonable.
Dawn R | Overall Experienceexcellent service, friendly, I always use u-haul, never any problems....
Anthony R | First ImpressionsRosana was extremely helpful
Joan C | Overall ExperienceVery kind and courteous and so helpful a wonderful experience
STEPHEN Q | First ImpressionsPleasantly Suprised! We highly reccomend this location!
BRIAN S | Overall ExperienceMy only problem with the storage facility is there were huge rat droppings and damage from rats gnawing on my belongings. Several items were ruined.
Barbara I | Overall ExperienceEverything was great. Clean dry units and friendly staff.
BRUCE C | Overall ExperienceThe attendant (Jarrid) was accommodating when we returned the truck.
Fernando P | First ImpressionsThe representative was very helpful and knowledgeable
Joseph J | First ImpressionsGreat storage
PAMELA F | Overall Experiencestaff friendly and accommodating
Tina F | Overall ExperienceYour facility and personnel are excellent, Your rates and billing are fair. As a comparison I had space at an Extra-space , their billing is abusive with fees and charges. U haul only in the future.
Brian D | Overall ExperienceVery very nice woman, very helpful
STEPHEN Q | First ImpressionsPaula the owner is super nice and polite!
Robert S | Overall ExperienceThe staff here goes above and beyond to help.
ann h | First ImpressionsNo issues at all. Did get some dirt and debris under the door but figured that was unavoidable
Bryon S | Overall ExperienceI do things on short notice and they are always able to accommodate my needs. Friendly staff.
BRUCE C | First ImpressionsSo grateful for all of the help from everyone who works here! An amazingly easy storage experience, would recommend to all.
Caroline J | Overall ExperienceThe employee was amazing
DEVRELL R | First ImpressionsThe gentleman who helped us was knowledgeable and friendly. Excellent customer service skills! He took his time and answered all of our questions. Great employee hope Jareed is appreciated!
JENNIFER M | First ImpressionsGracias
SEAN R | Overall ExperienceYour employee Jarrid is very unpleasant and unfriendly person with no customer service whatsoever
BELMA D | Overall ExperienceThe only thing that I would suggest is replacing the sliding mechanism it gets very rusty and hard to slide open.
Gwendolyn p | Overall ExperienceFrom the last rain everything on the floor of my units was wet. Move out due to the wet conditions. Also inside hallway floors never were swept and rollup door filthy. I lost money on my renewal
micheal e | Overall ExperienceMy 1st experience with uhaul was TERRIBLE. the customer service + overall management was NEVER helpful. Moving + storing with uhaul is a big regret of mine considering the number of inconveniences
Ashley N | First Impressionsstaff was very helpful
Francis N | Overall ExperienceMy experience with uhaul was all made by your employee Rich. Rich is a true professional and a man of his word and a gentleman. Quite honestly Rich went above and in my opinion deserves a raise.
MICHAEL R | Overall ExperienceRich is very professional and always willing to help!!!
Stephanie H | Overall Experiencevery professional, always helpful and very knowledgeable
STEPHANIE J | First ImpressionsField mice got into my storage locker and chewed up some boxes. After roofing repairs were done my belongings inside the locker were covered in dust and wood screws.
YA-TANG W | Overall ExperienceStaff is not professional at all, they need more people skills and need to be customer friendly. The two staff, young people (male and female) working yesterday were very rude and mean.
BELMA D | First Impressionsnice people
marlene m | First ImpressionsEverything was good. Thank you
Helen T | First ImpressionsClean, convenient storage- friendly staff.
Sharon O | Overall ExperienceAlways accessible and clean. Great staff. Never a problem.
PHIL I | Overall ExperienceNothing but great things to say about Rich, highly recommend this location great unitsand great costumer service
Henry A | First ImpressionsThat was a pleasure to doing business with you.
beethoven p | Overall ExperienceI was very satisfied with their customer service and location as well as the product. Easy and smooth experience.
yana m | Overall ExperienceMy move in process was very slow and the guy wasn’t friendly.
Veronica E | Overall ExperienceHelpful,caring people;I'd recommend them any time!
erika b | Overall ExperienceI would highly reccomend this facility to anyone looking for storage. I always feel safe, and the service is excellent!!
Amy A | Overall ExperienceSeamless process from booking to the return.
Dahlia A | First ImpressionsThis is my second storage unit at this facility. The staff is great to work with! Great service!
Amy A | First ImpressionsThe service was awesome and I will continue to use the Hightstown location in Monroe NJ
Noreen K | First ImpressionsExtraordinario servicio al cliente
D'Andra H | First ImpressionsRick was very helpful and I enjoyed meeting him. I had been a customer twice before at length and that is why I decided to again store at your facility. The room was clean and easily accessible.
Gary W | First ImpressionsVery well managed
Peter C | Overall ExperienceVery helpful staff. Moving into a storage unit was effortless. Thanks for the help!
Brian G | First ImpressionsMr. Rich who assisted me went above and beyond to work with me to make sure everything thing worked out the way I expected. Very detailed oriented and will recommend him or their office to anyone
Gladys V | First ImpressionsTHE UNIT I WAS GIVEN WAS NOT CHECKED BEFORE RENTAL. I DISCOVERD A ROOF LEAK THAT COULD HAVE CAUSED SIGNIFICANT DAMAGE TO PERSONAL PROPERTY. SITE MANAGEMENT REVIEW OF UNITS PRIOR TO RENTAL RECOMMENDED.
CARL C | ReservationI had a horrible time with the customer service either they are not trained properly or the systems are not updated properly. I have been charged 295 dollar for services which i have not opted.
Abinash P | Overall ExperienceRich was a very nice guy, helpful informative took his time to explain everything
Donald R | ReservationI was very satisfied with the convenience of the location and facility office staff was more than accommodating, and made me feel like part of the family.
TONY S | Overall ExperienceU should be able to access your unit anytime also if you know your busy on one day why would you only have one staff making people wait outside the office because staff was on the lot for 45 min!
Sierra R | Overall ExperiencePersonal amable
HERBERT L | Overall ExperienceItems were all in good condition and staff was helpful.
James M | Overall ExperiencePaula,Rich & Alex are the Best!
DENNIS C | Overall ExperienceThe facility was conveniently located with easy access. The staff was very helpful. I am moving and no longer needed the storage at this location.
LAWRENCE D | Overall ExperienceWorked just fine for my needs
Steven L | Overall ExperienceIve used this specific location 2x & both times I was extremely pleased with its ease of access and staff to resolve any concerns.
Judy D | Overall ExperienceI had a weekend reservation and the store was not adequately staffed to accommodate the customer flow.
LaVetta R | ReservationThe computers seem really slow.
Linda M | Overall ExperienceGreat great staff always accomodating
Robert D | Overall ExperienceI have used this U-Haul for 20 years and they haVE ALWAYS BEEN EXCELLENT
STEPHEN L | Overall ExperienceI will use them again if needed. It was affordable and convenient.
DAVE P | Overall ExperienceGreat place
PAUL L | Overall ExperienceI had a good experience that this particular facility. Staff was always friendly and it was quite convenient to be able to check in on my stuff
ERIK S | Overall Experience