The truck i was provided wasnt in good condition. Its steering wheel isnt stable. It wobbles & vibrates a lot once truck crosses the 40mph speed. I hope to get better one next time.VAIBHAV J.
Customer Reviews for U-Haul Moving & Storage of Herndon
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ASSAADHACHEM H.
Best Uhaul location in NOVA.STEWART L.
I got a flat and spent hours calling and waiting for assistance, to no avail in spite of repeated promises. I finally did it myself (even though not recommended). I was not able to use the vehicle for most of the time. - I declined insurance at pick up but it turned up in the agreement; so I reminded the same person when I returned it. I was told it would be removed but it was not. Total dissatisfaction. The only reason I don't take it forward is that the money involved is not worth the time, but the disappointment and frustration of the experience remains.ANTONIO D.
I was charged for 150 as missing/damage fees. I haven't done any damage , just took vechicle for 2hours and drove only 7 miles. that sure why they have charged this extra $150 bucks.SUKUMAR M.
My reservation and pickup experience was top-notch! Speedy service, made sure I had the moving pads I added, and walked me through the check-in routine in case I had to return after hours. Best rental experience ever!ROBERT V.
El cliente no dejó un comentario.Sarvani R. | Overall Experience
Too few customer reps at the counter. Could have speeded up a bit more. But both that were present did a fine job.NIAZ AHMED A.
El cliente no dejó un comentario.KRUPA RAO A.
El cliente no dejó un comentario.VIRGINIA S.
Excellent service, the truck was nice and clean. One suggestion, don't put the U-Haul sticker on the window behind the driver, it obstructs the rear-view to some extent.Prakash R.
very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to themATIF I. | Overall Experience
El cliente no dejó un comentario.YASIRSALAHELDIN M.
Wasn't clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.Richard B. | Online Move In
El cliente no dejó un comentario.BRIANANDRE F.
Radio didn't work in truck.Matthew H.
El cliente no dejó un comentario.MOHSEN N.
El cliente no dejó un comentario.Tammy I.
El cliente no dejó un comentario.Kelsey R.
Keep the good employees you have right now and treat them with respect and pay them well.RADOVAN P.
I can't think of anything. The service is great!Alan C.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.Matt H.
El cliente no dejó un comentario.Sylvia C.
El cliente no dejó un comentario.David H.
Excellent customer serviceRichard P.
The customer service person incorrectly charged me an extra mile after I returned the truck even after I showed her a picture of the odometer after I had returned the truck and parked it.PETER P.
El cliente no dejó un comentario.Robert P. | Overall Experience
El cliente no dejó un comentario.Brian F.
El cliente no dejó un comentario.Sreenivas Reddy C. | First Impressions
El cliente no dejó un comentario.WALTERALEXANDER R.
Drop off key wasn't clear or accurately described. Had to call 24/7 for help with where to leave the keys. Silver mail slot instead of orange drop off boxâ€¦. Nothing more to recommend.Muriel H.
El cliente no dejó un comentario.FRED HOWARD D.
Truck was in need of an alignment adjustment. Driving those trucks is hard enough, having one that was out of alignment is a problem.WILLIAMCHASE P.
I think everything works fineJohnny A.
Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.Suzanne P. | First Impressions
El cliente no dejó un comentario.Douglas C.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.James K.
Thank you Matt and Kai.Amine F.
El cliente no dejó un comentario.Cristian L.
El cliente no dejó un comentario.jarret l. | First Impressions
Hard to find the key dropbox at night. It was a black slot on an unlit black door.Joel H.
Had to switch to this location and get a smaller truck than needed, since the Chantilly location disregarded my previous reservation and told me the day before that I would have to drive 40 min out of my way to pick up the truck in a different location. The staff at Herndon were very pleasant and helpful! They explained everything well with the fees and confirmed all information thoroughly. The truck was also freshly cleaned by the time I got it! Very happy with their service.JESSICA F.
I did not expect the pick up to be dirty dusty and it kept turning off when I would stop at a red light I was really unsatisfied and for the price I pay was ridiculous what can I say this is the truthJOSEFINA R.
Matt was very helpful even at a very busy time to start the day. Got me hooked up in no time and got me on my way.Michael B.
Easy Pick up !!JOSEPH T.
Nothing because Everything was excellentKIMBERLY RENE J.
care was taken to install trailer correctly. However, I believe technician did not tighten hitch. I usually re-check the tightness as I am leaving the parking lot or have driven for 1/2 mile or so. It took 5-6 turns to tighten. No worries here, but want to highlight for future consideration. Trailer was fine otherwise.Matthew M.
Excellent experienceGARRY A.
Continue friendly, helpful service. Your facility is the very best Uhaul location ever: neat, clean, new! Thank you very much!!Karen S.
El cliente no dejó un comentario.DARIN RAY B.
The place is huge and it took a lot walking to locate my truck.Emmanuel A.
The truck had "Check Engine Light On" advising of wheels alignment issues. Notified the Office Manager of the issue but was not deemed necessary to fix the problem. I drove that truck at great personal risk because I have to deliver the package in 4 hours at my destination.Henry A.
El cliente no dejó un comentario.JONATHANCRAIG H.
The personnel were the fastest of all the times I rented.KERRYSTEVEN F.
El cliente no dejó un comentario.Natasha W.
El cliente no dejó un comentario.Matthias A.
El cliente no dejó un comentario.Arya S. | Online Move In
I mentioned this to you when I was there. You app/website is unable to take a picture from my iPhone. We discussed that it was likely a camera permission problem. You should fix it. Bringing up a black camera is not acceptable.Joseph F.
El cliente no dejó un comentario.JONATHANCRAIG H. | First Impressions
The employees I encountered were helpful and friendly.HEIDI T.
Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen WhiteHelen W. | First Impressions
El cliente no dejó un comentario.RAYMONDLEE D.
El cliente no dejó un comentario.Ben T.
Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. Ben T. | First Impressions
reimbursed me for the 1/2 tank of gas I purchased to start trip with a full tank of gas from Florida.NORRISWILLIAM H.
El cliente no dejó un comentario.DONMOUSSORGSKY M.
El cliente no dejó un comentario.Gavin D.
Impeccably clean property, very friendly and courteous customer service.MICHAEL M. | First Impressions
El cliente no dejó un comentario.Alexis R.
El cliente no dejó un comentario.GREGORYJAMES S.
El cliente no dejó un comentario.Linda H.
All I can say is super fast and open on a Sunday. The staff was outstandingALFONZO S.
Very simple check out. It was great. They even let me park the truck overnight as the condo where I was parking it during the transition was having a fit about a Uhaul truck in their lot even though I had a permit.Jeffrey S.
El cliente no dejó un comentario.Fredy V.
Everything went very smoothly and as promised.STEPHEN S.
Super easy drop off. Literally took 3 minutes on a Sat!Doug C.
The vehicle smells horrible. Felt like living in smoking room. Lot of noice while driving. Back door got struck couple of times. Overall very bad experience with the vehicle.LAKSHMANA K.
El cliente no dejó un comentario.ERICKA P.
El cliente no dejó un comentario.HENRYHUNKI K.
Some damage to items during transit - Uhaul box was a bit too small for a one bedroom. Overall good experience thoughEmily B.
El cliente no dejó un comentario.Cicely H.
El cliente no dejó un comentario.Henry K. | Online Move In
Recommend cleaning out the trailer if the previous customer did not. The trailer had black greasy dirt on the floor. But other than that, the customer service personnel were great and very professional. I was impressed by the knowledge and efficiency of the young lady working the front of the store.LARRY R.
El cliente no dejó un comentario.JAMESH L.
I had the gas above 1/4 a tank. They lied, and said I filled it BELOW 1/8 and charged me $57. Thieves.Jameson M.
I have been conversing with Matthew & Kia over the past couple months regarding a storage facility to rent long term. They have been most helpful and very courteous. I am impressed how well maintain led your storage facility is. One of the nicest UHaul storage units I have ever seen. I am in a waiting list to obtain a outdoor facility. due to my Age & chronic back issues that makes it difficult to go up and down, in & out of the indoor storage facility. I was fortunate enough to get a unit on the second floor near the elevator. I went ahead an signed a copy tract 14 days earlier so I at least be near the elevator. I understand the outdoor units are few and at a premium. I plan to be their long term and it would benefit me to have a outdoor group f level storage unit I would even consider a larger then 10x10 if one comes up before October 1st. My personal belongings are in transit from Fl to arrive on the Sept 17 to the Pack Rat storage facility, Tentatively to be delivered on the Sept. 18th to the UHaul storage facility unit comes up later in Sept I can chsnge the stop off Date up to Oct. 1st.HELEN W. | First Impressions
Staff is extremely helpful and knowledgeableDEAN L.
El cliente no dejó un comentario.TIZIBTFANTAHUN G.
Online checkin didn't work for me.DANIELLE D.
El cliente no dejó un comentario.DUANE RICHARD M.
El cliente no dejó un comentario.EBONI LATRICE G.
Truck was booked and not available at the location I set the booking for causing me to travel 4 additional miles on my booking then planned, PLUS the time to collect the truck and return it. Atrocious customer service on the call centerâ€¦ suggesting that the closest truck available was a 57 minute drive each way to pick up and zero ability to provide any flexibility after calling me 1 hour before my booking was due to be picked up and admitting that THEY made the mistake and not me. I drove past the location the morning of to confirm that there were trucks there and verified that a matching vehicle at the selected locationâ€¦ then when they â€˜set up' the booking at the new location 20 miles away and completely messing up the things that were planned for pickup and other pickups that day the contract supplied to me at the location was incorrect (likely because the customer service associate didn't bother to verify things with that setup). I eventually had that rectified and then collected the truck which smelt like cigarettes (although I will admit it felt clean otherwise). During the drive I found the need to beep the horn when a car cut me off and found that the horn was inoperative. All in all a pretty terrible experience.MICHAEL JAMES G.
I waited a long time in the office while the one attendant talked on the phone.BRIANKOJI F.
El cliente no dejó un comentario.Alfredo C.
El cliente no dejó un comentario.Elizabeth R.
Kai Stevens is a timely savior for us. she really went out of the way for us to help us. exceptional and extraordinary service.SRIKRISHNA S.
Kai Stevens is a timely savior for us. she really went out of the way for us to help us. exceptional and extraordinary service.Srikrishna S.
El cliente no dejó un comentario.RICHARD L.
El cliente no dejó un comentario.LOUIS V.
There was no walkthrough with me when I picked up my truck or a walkthrough after returning the truck either. So if something breaks after I retrieve it, am i the customer just supposed to accept it? And be responsible for any damages?â€¦.YANG Y.
This was the second location we went to for pickup. When we arrived at the first location it was did not have the size truck I had reserved and the location was closed. This took us 40 minutes out of our way and was completely unsatisfactory.David E.
El cliente no dejó un comentario.Brian K.
Great staff, customer focused and friendly.CHRISTOPHER T.
Simple good... I love u haul.ROGER C.
For the Herndon location - perhaps let people know about the $20 surcharge for nighttime return, which I don't understand to begin with. You have the vehicle, you have to do the same things to it for turnround. What is the $20 for?? For national UHaul - QUIT. MOVING. MY. DAMNED. RESERVATION. I made a reservation for a specific location near my house. 2 days before pickup, it was switched to another location NOWHERE near my house. So I went back in, made a new reservation for another location near my house, CHECKED IT IN and canceled the other one. Then 12 hours before pickup my location was switched AGAIN to the same place NOWHERE NEAR my house. I called the second local place nearby first thing in the morning, and they told me to ignore the switch and come in and get the van they had waiting for me (which I did). WTF?? Good on you for taking care of a customer, Herndon. Piss off, national reservation system for twice f-ing up my reservation.JEFFREYALAN B.
I had an outstanding experience renting from this location. The team was accommodating, friendly, and timely. I will look forward to renting from this location in the future. Thank you for a positive experience.BENJAMINJOSEPH G.
El cliente no dejó un comentario.Stephen S. | Online Move In
There was no gas in the truck when I come out I put 20 dollars gas they charge me 109 dollars extra I talk to the MNG he says he will fixed it but not yet that was the worst experience with u haul they r cheating I am going to write a review on yelp if they didn't not refund my moneyBadi R.
Charged extra day fee incorrectly and took a long time to acknowledge the mistake.ALIKHAJA M.
Best uhaul experience I have had in a long time.Charles K.
El cliente no dejó un comentario.ERICGRANT F.
Extremely friendly and helpful staff. The equipment provided to get my items in and out was always a available and in good condition. Big thanks to Mathias for all his assistance.ALAN M. | Overall Experience
El cliente no dejó un comentario.Jordan I. | Overall Experience
I checked out and then forgot something in my unit, Kai went above and beyond to make sure I got my item back.Shawn C. | Overall Experience
Excellent customer service from Kai , to all customers ( went to location frequently).Maria L. | Overall Experience
El cliente no dejó un comentario.Matthew B. | First Impressions
Clean, secure facility, very helpful staff, easy to load/unload. Each unit is individually secured, which is awesome. We had 2 units for 21 months, and everything was exactly how we left it when we opened the door after many months away.Lynne N S. | Overall Experience
El cliente no dejó un comentario.Scothelia C. | Overall Experience
El cliente no dejó un comentario.CHRIS T. | First Impressions
El cliente no dejó un comentario.CRYSTALLILLYTAMMY J. | Overall Experience
El cliente no dejó un comentario.Timothy D. | Overall Experience
El cliente no dejó un comentario.AARON M. | First Impressions
El cliente no dejó un comentario.Stefano G. | Online Move In
Owner was very helpful at check-in, very easy access. We loved the climate controlled bay for unloading and loading our vehicle. Clean, safe and very well-maintained.Amanda S. | First Impressions
I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It's supposed to be 10X8X8 but it actually measures out to 9.5X7.5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There's literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn't they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don't have large items because there's no way I'd even get them on the elevator.Bryan A. | First Impressions
Matt was wonderful and went above and beyond in helping us with all our needs!Vickie A. | Overall Experience
El cliente no dejó un comentario.Tory B. | First Impressions
AC was out of service for at least 3 weeks.MARK W. | Overall Experience
Best customer service I’ve ever had!! This is a great team!Heather L. | First Impressions
It was very hot inside of the storage building. It was supposed to be climate controlled but I don't know if that was the case.Jazlyn F. | First Impressions
Every step of my move was horrible. I don't even know where to begin. At every step of the way uhaul messed something up. They messed up our truck reservation, then our storage unit. We needed 10x20 unit, didn't have that so they said they would give us 2 10x10s, called to confirm they, they had us scheduled for 2 5x10s. Thank goodness that they had 4 5x10s next to each other. Then once we got to our temperature controlled storage unit, the AC was broken and it was 110 degrees indoors with 90% humidity. Then the cherry on top was that they messed up our drop off location for our truck. All in all a terrible experience.kirsten p. | First Impressions
Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.Jaclyn W. | First Impressions
Excellent customer service. Friendly and attentive.NORBERTO D. | First Impressions
Very easy and fast service staff.and very nice and neetATIF I. | First Impressions
El cliente no dejó un comentario.Kerri J. | First Impressions
El cliente no dejó un comentario.MICHEALUMBERTO O. | First Impressions
Uhaul has first rate personnel and facilities to match. Their IT systems often slow down their employees' ability to get things done…very frustrating for them!Walter W. | Overall Experience
El cliente no dejó un comentario.SHERRY S. | First Impressions
My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.Catherine C. | First Impressions
Everything was great accept the size of the elevators. For a facility that is used specifically for storage, large elevators with large doors seems to be a necessity but instead they were tiny. Sort of wild that this wasn't considered. I barely got a queen sized mattress on, and I witnessed someone else struggle and eventually give up on getting an average sized bookshelf on.Jordan I. | First Impressions
El cliente no dejó un comentario.CRYSTALLILLYTAMMY J. | First Impressions
All personal were friendly, informative, and very professional. Real pleasure.MARK W. | First Impressions
Nicole was extremely knowledgeable and helpful in tenting my unit.Sheri S. | First Impressions
I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unitelena w. | First Impressions
El cliente no dejó un comentario.Jeanne M. | First Impressions
The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of rentingABDOOLHAYEAMODE I. | First Impressions
The process of making reservations for all of your moving needs was effortless. I highly recommend using their service. Made my life much easier with the convenience of having all your needs meet in one location.MUKESH P. | First Impressions
Everything went well for me and all associates were very kind and attentive to all my needs and questions. Hours of operations was excellent for me as well. I would definitely recommend this U-Haul to anyone that need a place to store their household goods and treasures in the city of Herndon, VA.Debra G. | Overall Experience
El cliente no dejó un comentario.Michael L. | First Impressions
El cliente no dejó un comentario.ABDULKAWINAJIB H. | First Impressions
El cliente no dejó un comentario.LINDSEY W. | First Impressions
El cliente no dejó un comentario.Matthew C. | Overall Experience
Great experience engaging with team, including rental Of trailers and hitch installation. Kept unit for over 2 years.Michael M. | Overall Experience
The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.SUZANNEMARIE P. | First Impressions
My entire experience was exceptional from renting the van and getting my storage unit. Thanks for all your help!!Scothelia C. | First Impressions
El cliente no dejó un comentario.Tiaira G. | First Impressions
El cliente no dejó un comentario.Debbie C. | First Impressions
El cliente no dejó un comentario.GIRMA A. | Overall Experience
Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.Jonathan B. | First Impressions
El cliente no dejó un comentario.Michael B. | First Impressions
El cliente no dejó un comentario.anne p. | First Impressions
Very very clean facility, impressive!!!!!Peggy S. | First Impressions
Staff was great.todd b. | First Impressions
Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than $200 per month. Could not be happier! ¡Gracias!Ronald M. | First Impressions
The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficultAdele F. | First Impressions
Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!rosemarie f. | First Impressions
all goodChandler H. | First Impressions
Great costomer serviceAlvaro v. | First Impressions
Matias was very attentive and helpfulHOLLEIGH S. | First Impressions
Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellentJOHN B. | First Impressions
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