Customer Reviews for U-Haul Moving & Storage of Herndon

2,559 comentarios

14040 Park Center Rd   Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

(571) 748-4293

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(571) 748-4293

14040 Park Center Rd
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Todo bien esta

DINO H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob C. 
Clasificación:
4.0

Good service

Melbin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt M. 
Clasificación:
3.0

Not the best experience when interacting with some of the staff. Also, storage billing policy is inconvenient and got charged for an additional month because I was in the hospital and unable to call or stop by to cancel my storage rental. No consideration, no attempt of possibly getting an exception; instead a cold should "oh well".

Aman C.  |  Overall Experience 
Clasificación:
5.0

So very professional and accommodating to showing multiple trailer.

Dustin D. 
Clasificación:
5.0

Friendly customer service. Strange that pre pickup tow vehicle inspection did not check for the type of electrical connection required for the trailer I rented.

Bruce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan B. 
Clasificación:
5.0

Nothing to improve at this time.

CHRIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta C. 
Clasificación:
1.0

Stop the over charge for gas while a customer cover a low mileage

Ibrahim T. 
Clasificación:
5.0

Love how well lit and clean this facility is!

Ellen P.  |  Overall Experience 
Clasificación:
4.0

Big sign said to stay with truck and somebody would come out. No one did. Once I went inside,young lady was pleasant but guy was grumpy. After driving a truck 1000 miles one-way and paying over $2400, it would have been more comfortable for someone to come out and inspect the truck and give me a final receipt rather than to send me on my way and tell me, we'll email you the invoice.

Jacob M. 
Clasificación:
5.0

No contact drop off.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DACHENG W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

Very professionally handled. Great U-Haul store with all needed equipment and related supplies available.

John N. 
Clasificación:
5.0

Mat and his entire staff (Park Center Rd Herndon branch) were all amazing...so helpful and friendly. Mat and his staff went above and beyond in providing excellent customer service. Mat is very kind, very positive and made me feel instantly comfortable and worry-free. Thank you so much for the help with my unit transfer. The facility has wide driveways that allowed me to navigate to and from my unit storage. I highly recommend this facility to others.

Lydia G.  |  Overall Experience 
Clasificación:
2.0

My passenger door was loose. Dangerous & cold

Andrew Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

INEZ C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOBPRESCOTT J.  |  Overall Experience 
Clasificación:
5.0

I've had storage units at this U-Haul for over a year, and every time I've been there it's been a smooth experience. Mattias and his team take great care of their customers, and this facility is beautifully maintained.... These are all a reflection of excellent management. If I had ONE suggestion for U-Haul, it would be to pro-rate storage fees when moving out mid or right after a billing date.... I understand this is not location specific, but a policy that would be great to elevate the customer experience, especially for long term customers.

Robby B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

Pick up location was exceptional!!! Equipment was ready on time as scheduled. The professionals at the location did an exceptional job demonstrating how to integrate the trailer to my vehicle. The pre-screening work made the pick-up very efficient and timely. I was in and out at the facility in less than 15 minutes. It has been 15 years since my last towing adventure, the process is now very efficient and improved. Keep up the great work!!!!

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Very efficient, clean facility and truck, employee seemed to be knowledgeable and provided great service. A seamless experience.

Miriam J. 
Clasificación:
5.0

Everything went perfectly.

CraigM R.  |  First Impressions 
Clasificación:
4.0

keep being friendly and understanding the needs for the customers.

ginna L. 
Clasificación:
5.0

Air up the tires, latch the hood, fix the weather strip around the doors, upgrade to at least blue toothe for the stereo, upgrade the vinyl seating surfaces.

Joseph N. 
Clasificación:
5.0

Great service!! Thanks

Vonnetta G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mersadez S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernand P. 
Clasificación:
5.0

Great service, equipment and experience. ¡Gracias!

Jeff H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
5.0

This is the best U-haul location I have ever dealt with so far.

Sean C. 
Clasificación:
5.0

Friendly and fast service.

Ronald B. 
Clasificación:
5.0

I was totally satisfied with everyone at this location, very friendly and professional.

Gustavo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

IKA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonnathan E. 
Clasificación:
5.0

Really liked the equipment was ready, limited paperwork (I would have liked the teammate to have had less, like verify iD only, because address was already entered with reservation) and some might have been there by scanning ID barcode. Connection was quick and so was being open to disconnect at return time!

Michael M. 
Clasificación:
5.0

The key card did not open the door when I walked up to the key pad. The truck door opened when I drove pass so I went in there. It was very convenient having that offloading area in the warm building.

Tricia R.  |  First Impressions 
Clasificación:
5.0

No improvement needed.

Lydia G. 
Clasificación:
5.0

if the signal is not that great for the client the front desk should offer to complete the process for the client because its faster most of the time when you go to the front desk.

Tona B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Praneeth Babu M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
5.0

The people were friendly and helpful. The equipment was in perfect working order. Great experience.

Colleen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Gracias

Ali E. 
Clasificación:
4.0

I previously wanted a 20foot truck but they were non available, so the customer service representative recommended 15foot would be ok, but unfortunately I had to make 2 trips, and place where I picked the truck the representative was not friendly, unlike my previous order, where the representative was friendly.

CARRIEANN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lakeisha G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanjeev J.  |  Overall Experience 
Clasificación:
5.0

I enjoyed the holiday decorations too.

Jana Z. 
Clasificación:
5.0

make the intake/outtake process faster because often times the site doesn't have a strong internet signal.

Tona B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria S. 
Clasificación:
5.0

Mobile check in app was not working properly. Had to call customer service and wasted 30 min at location. Also no ez pass provided in truck.

Manpreet A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt W. 
Clasificación:
5.0

Parking is excellent in this location

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane G. 
Clasificación:
5.0

The U-Haul Team at this location are excellent!

Donna J. 
Clasificación:
5.0

Fantastic service and very clean rental van. Easy online (app) check-in and check-out process.

Karen Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne K. 
Clasificación:
5.0

There was one issue with my service. A/C was out this summer and it took to long to fix it almost past out because of how hot it was inside.

Manuel S.  |  Overall Experience 
Clasificación:
1.0

Where do I start.. made my reservation a month in advance, arrived in morning to pick up the truck and get access to storage, lady said will give me access to storage when I return in evening.. brought loaded truck around 6:15 pm and another receptionist Kai said storage is not available and offer two smaller storages instead, also refused to give one month free.. end up having to pay much more.. it was past 6:30 pm with loaded truck and crew waiting to unload, so did not really have a choice.. And guess what, Kai forgot to give me my access code so got locked out of storage.. so was indeed a horrible experience

Mohamad S.  |  First Impressions 
Clasificación:
5.0

I greatly appreciate their efforts at straightening out a U-Haul issue with supplies. Although I have seen the invoice showing a refund, I have not seen that reflected on my credit card yet. The issue was in no way caused by this location: it is an inability to actually get in touch with the Chantilly location to get a credit.

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise O. 
Clasificación:
5.0

Very easy to pick up with your phone, easy drop off, staff is very friendly, expectations were clear as far as billing and costs.

Megan O. 
Clasificación:
5.0

Continue with excellent customer service.

Alfred Carl L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Just want to say that Kai at the Herndon, Virginia location was terrific to work with. She got my cargo van rental done quickly and returning was a breeze. She made the process easy and even fun! â€" Scott S

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sreenivasan S. 
Clasificación:
5.0

Staff was super helpful and I had an excellent overall service provided by U-Haul

Syed A. 
Clasificación:
5.0

excellent service and attention from the employee.

DavidE L. 
Clasificación:
5.0

Very pleasant, knew their jobs and customer oriented.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathanael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER T. 
Clasificación:
5.0

The folks who received the returned Truck were very friendly and professional. I just strongly believe if you return the vehicle early than you should only be charged for the days you used it. But again, want to say folks on receiving end were great.

Floyd W. 
Clasificación:
5.0

Great location after the absolutely terrible time we had getting one at a different location.

Gillian E. 
Clasificación:
1.0

El cliente no dejó un comentario.

WILFREDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sedric F. 
Clasificación:
5.0

Great experience overall!

JAYESH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salahuddin A. 
Clasificación:
5.0

Customer service was fantastic!

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

byron c.  |  Overall Experience 
Clasificación:
5.0

The move-in experience was perfect. The manager, Matt, made everything smooth and simple. I was transferring from a U-Box into storage, and Matt went above and beyond to make that possible. I would go out of my way to use this particular UHAUL facility again because the staff here were so helpful, friendly and accommodating.

Anne T.  |  First Impressions 
Clasificación:
5.0

I chose a pickup and drop off location, which was changed due to time constraints. UHaul switched the general pickup and drop off regions so we had to drive further to pick up, and further to drop off, which ended up adding mileage and costing me more.

Joshua F. 
Clasificación:
5.0

Great staff and good equipment.

mohammad G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RuthAnne L. 
Clasificación:
5.0

Vey good costumer service

YASIRSALAHELDIN M. 
Clasificación:
5.0

Can't thing of anything right now, Kai at customer service was wonderful she help me with the lockbox & everything.

Daryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHONCAMERON B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori H. 
Clasificación:
5.0

It was a great and easy experience. Everyone was professional and attentive. This was my first time using this location and I will definitely be a repeat customer.

SCOTT G. 
Clasificación:
5.0

They really came through for me and even let me pick my truck up early. Always super nice people at this location. I only wish they had a few more 26ft trucks. They always book up.

Alexandra V. 
Clasificación:
4.0

Truck was terrible, needed a complete overhaul or to be scrapped

GREGORY O. 
Clasificación:
5.0

Awesome and very professional rep at that location, thank you for great customer service.

Mahmatt K. 
Clasificación:
5.0

This was a simple and easy process, from initial booking to pick-up and drop off.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elif K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin T. 
Clasificación:
2.0

On taking the truck back there is no signage to clearly state where you take the truck from the street So I pulled it around back where I noticed several trucks that were parked into long marked lanes like you would see at a rental return car/truck locations I parked the truck there and went to find the drop box for the key I could not find the drop box so I went inside to give the key to someone inside I was then told that I had parked the truck in the wrong area and I needed to bring around front the place the key in the drop box I retrieved the truck and pulled around front where I then noticed the two signs that read equipment return So I parked the truck and once again looked for the key drop box where the employee had told me to place the key I could not find the drop box so I went back inside the store where there was now only one employee I stood there for a few moments and I was the only customer in the store I received no greeting so I said “ hello can I leave the key here with you” they replied “ that's fine” then I left A couple observation's from my perspective, the truck return location is poorly marked from the street, the key drop is not as well, the employee's should be a bit more helpful and courteous

Jeffrey S. 
Clasificación:
5.0

Staff very helpful and friendly. She found several units that I could check out and decide which was best. Very efficient in setting up and finishing.

JAMES F.  |  First Impressions 
Clasificación:
5.0

The lady that attended me she was very professional

Jose M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deidra J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarim B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alissa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

wahidullah a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Letitia C.  |  Overall Experience 
Clasificación:
5.0

The representative named Kai(sp?) was fantastic!

Paul S.  |  First Impressions 
Clasificación:
5.0

Great price

ray c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlton A.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio vale la pena lo recomiendo

JUNIOR ANTONIO V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FAISAL K.  |  Overall Experience 
Clasificación:
5.0

Thanks Matias for having professional, customer oriented folks on your staff. You've been Great and made it easy for our recent needs!

RICH A.  |  First Impressions 
Clasificación:
3.0

The first couple months of using this storage unit was great. This faculty could use some cleaning inside, not sure if it was just the floor i was on, but the hallways was kinda dirty. I also chose this storage facility because it was temperature controlled, however when I went to get something from my storage, I learned that their ac broke and it was 100 degrees inside the building. I was never notified that the ac broke and I'm not even sure how long it was broken. I had items inside my unit that was temperature sensitive and I immediately got all my stuff out of storage. Luckily nothing was damaged, but it would have been nice to be notified.

Jack L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NNANNA A.  |  Overall Experience 
Clasificación:
5.0

There was only 1 employee there at noon on Sunday When I walked in to get my reservation for storage there were 5 customers in front of us - we were in line for at least 35-45 mins The employee- it was a girl - I don’t remember her name but she needs to be praised and appreciated and recognized for her OUTSTANDING CUSTOMER SERVICE!! She was patient and kind and professional with EACH customer- giving everyone in line EXCELLENT service Her demeanor set the tone in the facility and everyone remained calm until their turn Good job

Sandra K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia R.  |  Overall Experience 
Clasificación:
5.0

The storage unit is clean and brand new looking. I trust my belongings there. The staff was friendly and helpful too. ¡Gracias!

Wendy B.  |  First Impressions 
Clasificación:
5.0

Great place and people to work with!!!

pat R.  |  Overall Experience 
Clasificación:
3.0

When you damage my property, I shouldn't have to be the responsible party. I will never recommend your facility.

Matthew D.  |  Overall Experience 
Clasificación:
5.0

My experience with the storage facility and staff was outstanding. The group there was friendly, approachable, and super helpful. I will continue to highly recommend this facility for anyone looking. Thank you again!

Donald L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND L.  |  Online Move In 
Clasificación:
5.0

Clean facilities, 3 elevator, bathroom . ect

Eliezar G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P.  |  First Impressions 
Clasificación:
4.0

Good service

Socrates W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vito M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY W.  |  Overall Experience 
Clasificación:
5.0

The building staff was very helpful.

Benjamin S.  |  Online Move In 
Clasificación:
5.0

I couldn’t ask for a more customer centric organization at my upsilon in sterling vaU-Haul than U-Haul

ANGELI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO V.  |  First Impressions 
Clasificación:
5.0

Customer focused, very helpful with clear communication and guidance provided. One of the best location in all aspect. Keep the good work going.

Sudheesh T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

symone d.  |  Overall Experience 
Clasificación:
5.0

My overall experience was excellent however when moving out there was only a single functioning elevator and even it was uncertain that it was going to work. With multiple people using the elevator it was rather inconvenient to get access to my room.

Duane M.  |  Overall Experience 
Clasificación:
5.0

very humble customer focused with a helping hand attitude. Keep it up

Sudheesh T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

McKinney E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mengizem T.  |  First Impressions 
Clasificación:
5.0

Nice place

Russell R.  |  Overall Experience 
Clasificación:
5.0

Matt the manager & Kai at U-Haul Storage Facility of Herndon made my experience a great one. I highly recommend this storage facility for renting uhaul truck for transport or for storage. I used both, the facilities are very clean & easy to access snd very reasonable. Both Matt & Kai have an excellent attitude and are very courteous, respectful and professional. I hope the owners of U-Haul realize what good employees they both are. That seems to be hard to come by now a-days. I will return In The future if I should ever need them again. I want to wish Matt & Kai both a Merry Xmas & Happy New Year. Sincerely, Helen White

Helen W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan A.  |  Overall Experience 
Clasificación:
5.0

I've always been happy with U-Haul but this experience was better than expected. Everything about this event was positive. The facility, the people and the service were all excellent. I look forward to coming back and using them again.

MICHAELFRANCIS W.  |  First Impressions 
Clasificación:
5.0

Nice attention and very friendly ,

CESAR P.  |  First Impressions 
Clasificación:
5.0

Matías was very helpful all the time. The gentleman who received my rental truck last night was also very helpful. Thanks.

ANNETTE m.  |  First Impressions 
Clasificación:
3.0

Room was not ready The lock was and still missing manager supposed to call me and give me the lock!… i have to use my own lock… When i call Costumer service la lady did not know how manage the situation

Elmer C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY N.  |  Overall Experience 
Clasificación:
5.0

The whole transaction went smoothly from beginning to end .

Tia H.  |  First Impressions 
Clasificación:
3.0

My U-Haul reservation, picking up the truck and auto transport experience in West Des Moines, IA was very very bad. U-Haul should Say what it mean, and mean what it. I am very disappointed that I was overcharged for the truck when I got there to pick it up. When I booked the reservation, I was told that the 20 foot truck was given to me on a discount rates, including my AARP discount for $930.00 including the tow dolly. The vehicle transport was $215.00 but I ended up paying more than I was told when I reserved the truck and auto transport. On the day of picking up the truck and the auto transport, I was told that the auto transport was not available at the location where the truck was. I was told that the auto transport was an hour away in another city. The inconsistency of U-Haul staff not being fair and reliable cost me pain and suffering and lost of income. When I reached to my location in Herndon, VA, U-Haul again inconvenient me by changing the previous drop-off location on my contact and asked me to deliver the truck and auto transport to a new location. After I dropped off the truck and equipment and U-Haul staff signed for them at the new location, I was repeatedly called and harassed about the auto transport by U-Haul staff. I hope something is done to correct the bad business I experience from U-Haul.

Emmanuel P.  |  Overall Experience 
Clasificación:
5.0

The manager at this location (Matt?) was very helpful and made sure we were very well taken care of. Very welcoming environment.

Connor C.  |  First Impressions 
Clasificación:
5.0

The general manager at this location was amazing! I had many issues with my move and he was very caring and unbothered by my chaos. He was helpful and I would highly recommend!

Iasyia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarvani R.  |  Overall Experience 
Clasificación:
5.0

very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to them

ATIF I.  |  Overall Experience 
Clasificación:
4.0

Wasn't clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.

Richard B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sreenivas Reddy C.  |  First Impressions 
Clasificación:
5.0

Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.

Suzanne P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jarret l.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Arya S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANCRAIG H.  |  First Impressions 
Clasificación:
5.0

Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen White

Helen W.  |  First Impressions 
Clasificación:
5.0

Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. 

Ben T.  |  First Impressions 
Clasificación:
5.0

Impeccably clean property, very friendly and courteous customer service.

MICHAEL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry K.  |  Online Move In 
Clasificación:
5.0

I have been conversing with Matthew & Kia over the past couple months regarding a storage facility to rent long term. They have been most helpful and very courteous. I am impressed how well maintain led your storage facility is. One of the nicest UHaul storage units I have ever seen. I am in a waiting list to obtain a outdoor facility. due to my Age & chronic back issues that makes it difficult to go up and down, in & out of the indoor storage facility. I was fortunate enough to get a unit on the second floor near the elevator. I went ahead an signed a copy tract 14 days earlier so I at least be near the elevator. I understand the outdoor units are few and at a premium. I plan to be their long term and it would benefit me to have a outdoor group f level storage unit I would even consider a larger then 10x10 if one comes up before October 1st. My personal belongings are in transit from Fl to arrive on the Sept 17 to the Pack Rat storage facility, Tentatively to be delivered on the Sept. 18th to the UHaul storage facility unit comes up later in Sept I can chsnge the stop off Date up to Oct. 1st.

HELEN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S.  |  Online Move In 
Clasificación:
5.0

Extremely friendly and helpful staff. The equipment provided to get my items in and out was always a available and in good condition. Big thanks to Mathias for all his assistance.

ALAN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan I.  |  Overall Experience 
Clasificación:
5.0

I checked out and then forgot something in my unit, Kai went above and beyond to make sure I got my item back.

Shawn C.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service from Kai , to all customers ( went to location frequently).

Maria L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B.  |  First Impressions 
Clasificación:
5.0

Clean, secure facility, very helpful staff, easy to load/unload. Each unit is individually secured, which is awesome. We had 2 units for 21 months, and everything was exactly how we left it when we opened the door after many months away.

Lynne N S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scothelia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTALLILLYTAMMY J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stefano G.  |  Online Move In 
Clasificación:
5.0

Owner was very helpful at check-in, very easy access. We loved the climate controlled bay for unloading and loading our vehicle. Clean, safe and very well-maintained.

Amanda S.  |  First Impressions 
Clasificación:
3.0

I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It's supposed to be 10X8X8 but it actually measures out to 9.5X7.5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There's literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn't they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don't have large items because there's no way I'd even get them on the elevator.

Bryan A.  |  First Impressions 
Clasificación:
5.0

Matt was wonderful and went above and beyond in helping us with all our needs!

Vickie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tory B.  |  First Impressions 
Clasificación:
3.0

AC was out of service for at least 3 weeks.

MARK W.  |  Overall Experience 
Clasificación:
5.0

Best customer service I’ve ever had!! This is a great team!

Heather L.  |  First Impressions 
Clasificación:
5.0

It was very hot inside of the storage building. It was supposed to be climate controlled but I don't know if that was the case.

Jazlyn F.  |  First Impressions 
Clasificación:
1.0

Every step of my move was horrible. I don't even know where to begin. At every step of the way uhaul messed something up. They messed up our truck reservation, then our storage unit. We needed 10x20 unit, didn't have that so they said they would give us 2 10x10s, called to confirm they, they had us scheduled for 2 5x10s. Thank goodness that they had 4 5x10s next to each other. Then once we got to our temperature controlled storage unit, the AC was broken and it was 110 degrees indoors with 90% humidity. Then the cherry on top was that they messed up our drop off location for our truck. All in all a terrible experience.

kirsten p.  |  First Impressions 
Clasificación:
5.0

Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.

Jaclyn W.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. Friendly and attentive.

NORBERTO D.  |  First Impressions 
Clasificación:
5.0

Very easy and fast service staff.and very nice and neet

ATIF I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerri J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEALUMBERTO O.  |  First Impressions 
Clasificación:
5.0

Uhaul has first rate personnel and facilities to match. Their IT systems often slow down their employees' ability to get things done…very frustrating for them!

Walter W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY S.  |  First Impressions 
Clasificación:
4.0

My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.

Catherine C.  |  First Impressions 
Clasificación:
3.0

Everything was great accept the size of the elevators. For a facility that is used specifically for storage, large elevators with large doors seems to be a necessity but instead they were tiny. Sort of wild that this wasn't considered. I barely got a queen sized mattress on, and I witnessed someone else struggle and eventually give up on getting an average sized bookshelf on.

Jordan I.  |  First Impressions 
Clasificación: