Customer Reviews for U-Haul Moving & Storage of Herndon

2,461 comentarios

14040 Park Center Rd   Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

(571) 748-4293

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(571) 748-4293

14040 Park Center Rd
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
5.0

Customer service was fantastic!

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

byron c.  |  Overall Experience 
Clasificación:
5.0

The move-in experience was perfect. The manager, Matt, made everything smooth and simple. I was transferring from a U-Box into storage, and Matt went above and beyond to make that possible. I would go out of my way to use this particular UHAUL facility again because the staff here were so helpful, friendly and accommodating.

Anne T.  |  First Impressions 
Clasificación:
5.0

I chose a pickup and drop off location, which was changed due to time constraints. UHaul switched the general pickup and drop off regions so we had to drive further to pick up, and further to drop off, which ended up adding mileage and costing me more.

Joshua F. 
Clasificación:
5.0

Great staff and good equipment.

mohammad G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RuthAnne L. 
Clasificación:
5.0

Vey good costumer service

YASIRSALAHELDIN M. 
Clasificación:
5.0

Can't thing of anything right now, Kai at customer service was wonderful she help me with the lockbox & everything.

Daryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHONCAMERON B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori H. 
Clasificación:
5.0

It was a great and easy experience. Everyone was professional and attentive. This was my first time using this location and I will definitely be a repeat customer.

SCOTT G. 
Clasificación:
5.0

They really came through for me and even let me pick my truck up early. Always super nice people at this location. I only wish they had a few more 26ft trucks. They always book up.

Alexandra V. 
Clasificación:
4.0

Truck was terrible, needed a complete overhaul or to be scrapped

GREGORY O. 
Clasificación:
5.0

Awesome and very professional rep at that location, thank you for great customer service.

Mahmatt K. 
Clasificación:
5.0

This was a simple and easy process, from initial booking to pick-up and drop off.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elif K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin T. 
Clasificación:
2.0

On taking the truck back there is no signage to clearly state where you take the truck from the street So I pulled it around back where I noticed several trucks that were parked into long marked lanes like you would see at a rental return car/truck locations I parked the truck there and went to find the drop box for the key I could not find the drop box so I went inside to give the key to someone inside I was then told that I had parked the truck in the wrong area and I needed to bring around front the place the key in the drop box I retrieved the truck and pulled around front where I then noticed the two signs that read equipment return So I parked the truck and once again looked for the key drop box where the employee had told me to place the key I could not find the drop box so I went back inside the store where there was now only one employee I stood there for a few moments and I was the only customer in the store I received no greeting so I said “ hello can I leave the key here with you” they replied “ that's fine” then I left A couple observation's from my perspective, the truck return location is poorly marked from the street, the key drop is not as well, the employee's should be a bit more helpful and courteous

Jeffrey S. 
Clasificación:
5.0

All good - pick up was easy and painless

Margaret R. 
Clasificación:
4.0

No issues

Quentin M. 
Clasificación:
5.0

Staff very helpful and friendly. She found several units that I could check out and decide which was best. Very efficient in setting up and finishing.

JAMES F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine S. 
Clasificación:
5.0

Seriously, KAL deserves a raise. Absolutely professional, spoke clearly, explained everything, very even temper and a lovely personality. My Fiancé and I both remarked on her professionalism. The vehicle was as described and the process was easy.

Deirdre H. 
Clasificación:
5.0

The Uhaul manager who provided my rental was so nice and accommodating!! Made it a great experience! Drop off was sooo smooth, got a thank you and handshake and went on my wayâ€"WOW. ALL GOOD+++++

steven W. 
Clasificación:
5.0

Everything worked out well. Thank you for your kindness.

Belinda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHFRANKLIN L. 
Clasificación:
5.0

Extraordinario servicio al cliente

HAROLD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim L. 
Clasificación:
5.0

nice kind

April M. 
Clasificación:
5.0

I overpaid because was told the tank was full and to return it full. But gas came to $26 to fill it. It was not full when I picked it up

Barbara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

The agents were very helpful and friendly. Vertical availablity is good. Truck was a bit dirty and not well maintained though.

Adithi M. 
Clasificación:
5.0

The exit only door next to the drop off line is very inconvenient when trying to drop off equipment. Having to walk around entire building to check back in with staff is frustrating

Robert D. 
Clasificación:
5.0

Very professional and great service

James W. 
Clasificación:
1.0

Reserved a 26 foot truck and an hour before I was supposed to pick it up your store called to say they didn't have it. After almost having to go to mamas saw to get the truck i reserved I Ended up with a 20 foot truck only bc someone returned it as we were leaving to ma Assad. I Was told a reduced mileage rate would apply and I would get a $50 credit. Neither happened. Absolutely horrible experience.

Tricia T. 
Clasificación:
5.0

The lady that attended me she was very professional

Jose M.  |  First Impressions 
Clasificación:
5.0

This location is by far the best Uhaul location to which I have been. I have used Uhaul for over 40 years and no other location comes close. I regularly bypass other locations which are closer to me to use this location. The employees are efficient, pleasant, and knowledgeable. This location gets a 10 out of 10 every time I have used it.

Lawrence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheng L. 
Clasificación:
5.0

El cliente no dejó un comentario.

max E. 
Clasificación:
3.0

Not pleased with a $50 charge for bringing a trailer back less than two hour late. How you handle this determines how I recommend you or not.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohd A. 
Clasificación:
5.0

Customer service at this location is unmatched !!

Gary F. 
Clasificación:
5.0

Matt was very helpful installing th wiring, helped me find a trailer a day earlier than I was told by the 1-800 number. This made it possible to load one day and drive the next vs doing all in one day.

J Maria D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deidra J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahfoudh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Great staff!

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Buntha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dez N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elise K. 
Clasificación:
5.0

No changes needed; every experience at this location has been excellent;

Gary F. 
Clasificación:
4.0

The after hours check in process is burdensome. Having to take a bunch of photos in the dark is difficult, and there are a lot of questions to answer after a hard day of moving. The customer experience can be improved upon. Also, the parking lot needs better lighting. It's too dark.

Jerry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
4.0

Dropping off was not ideal. I waited almost an hour in line just to drop off the trailer. The staff were very friendly and helpful. Your drivers license scan during pickup didn't work properly so that took way longer than necessary.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  First Impressions 
Clasificación:
1.0

Charged $70 for gas plus a service fee of $30 when I only drove 8 miles. Please refund me.

Dana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

forster S. 
Clasificación:
5.0

Angie was awesome! Mat was great as well!

Tiffaney D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

Inside window needed cleaning, drove nice and was easily accessible to load furniture.

Kevon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarim B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

It was a old vehicle with close to 120k miles. Since my use was under 30 miles it was ok. However, for long distance move, I would not have been comfortable with the vehicle. The steering was not very responsive, brakes were just about okay.

Shivakumar R. 
Clasificación:
3.0

When I arrived to pick up my trailer and the U-Haul employee got everything hooked up, we tested the lights and he told me the right turn signal did not work. Instead of immediately working to correct the problem, he asked if I was ok with that. Of course not! I had them switch me to another trailer. When I returned the trailer he had me back it into a tight spot next to two other trailers. I didn't mind much, but I have never been asked to back a trailer into a parking spot at a U-Haul location before. Usually the staff does that, recognizing that most people who rent trailers are not experts at maneuvering them backward.

Kenneth K. 
Clasificación:
5.0

This new online system us amazing and it made renting from you so easy. I love uhaul!!!

charika K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Buntha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO Z.  |  Overall Experience 
Clasificación:
5.0

thanks

Mengisteab M. 
Clasificación:
4.0

The service agent who checked me in was great. However, when I returned the van I was instructed to wait in the designated area until an agent checked me in. No one came after 5 minutes. A bit frustrating. Everything else was great though. I'll be back.

Richard S. 
Clasificación:
5.0

Extraordinario servicio al cliente

Kalden L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICKLEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

We were impressed by the person who helped us, Tried to getvus what we were looking for and explained everything and helped us with the trailer We highly recommend this location 👌

Naziha E. 
Clasificación:
4.0

Service was great. I originally made the reservation with Chantilly, however they didn't have the equipment, so Michaela automatically changed my reservation to Herndon who did. The whole thing was seamless, thank you Michaela!

Jeff H. 
Clasificación:
5.0

No improvements needed. The owner and staff are always friendly and extremely helpful. This is the only U-Haul location that I use now.

Tracy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

niteria H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rupesh Reddy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan N. 
Clasificación:
5.0

24/7 drop off area well organized and easy on a rainy Sunday night at 2300. Website drop off didn't work but called the next morning and all was well.

Robert D. 
Clasificación:
3.0

Location was 30mins from where I originally reserved and smaller trailer than requested

Christopher D. 
Clasificación:
5.0

The employee was friendly, kind , and professional.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
5.0

Place a sign at the front door “the drop key box is around the building” with an arrow.

Jose D. 
Clasificación:
4.0

A little more instruction on return. Was told to drop off in front then asked to move and park trailer in back.

Robert B. 
Clasificación:
5.0

Customer service oriented

Natalie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
5.0

n/a

Connie N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Very easy to work with! Great job.

Andrew F. 
Clasificación:
1.0

I've never had a poor experience with uhaul until this weekend. There was a problem with my original rental, where it got cancelled without notifying me. Then after getting another uhaul, there was some wet and sticky stuff on the edge of the truck, that got everywhere. On my things, our shoes, even the inside of the truck. It was similar to paint but sticker than paint. I will be reaching out to management or taking this higher to corporate, as I am very displeased.

Rachael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sang Youn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marta H. 
Clasificación:
1.0

I was charged for a van that I didn't even have. When turned in, it was in excellent condition and I was told the bumper has a dent and is falling off. I was with 4 different people moving that can attest that this was NOT how it was during my time with the van. I have insurance that would pay for any of these damages easily but I will not be putting a claim for damages I did not do. Now having to put a dispute and deal with this and hopefully not having to go to court.

Adriana O. 
Clasificación:
5.0

Vehicle's steering wheel gets locked sometimes.

SAFNAS O. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUCIANNE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alissa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

wahidullah a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Letitia C.  |  Overall Experience 
Clasificación:
5.0

The representative named Kai(sp?) was fantastic!

Paul S.  |  First Impressions 
Clasificación:
5.0

Great price

ray c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlton A.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio vale la pena lo recomiendo

JUNIOR ANTONIO V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FAISAL K.  |  Overall Experience 
Clasificación:
5.0

Thanks Matias for having professional, customer oriented folks on your staff. You've been Great and made it easy for our recent needs!

RICH A.  |  First Impressions 
Clasificación:
3.0

The first couple months of using this storage unit was great. This faculty could use some cleaning inside, not sure if it was just the floor i was on, but the hallways was kinda dirty. I also chose this storage facility because it was temperature controlled, however when I went to get something from my storage, I learned that their ac broke and it was 100 degrees inside the building. I was never notified that the ac broke and I'm not even sure how long it was broken. I had items inside my unit that was temperature sensitive and I immediately got all my stuff out of storage. Luckily nothing was damaged, but it would have been nice to be notified.

Jack L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NNANNA A.  |  Overall Experience 
Clasificación:
5.0

There was only 1 employee there at noon on Sunday When I walked in to get my reservation for storage there were 5 customers in front of us - we were in line for at least 35-45 mins The employee- it was a girl - I don’t remember her name but she needs to be praised and appreciated and recognized for her OUTSTANDING CUSTOMER SERVICE!! She was patient and kind and professional with EACH customer- giving everyone in line EXCELLENT service Her demeanor set the tone in the facility and everyone remained calm until their turn Good job

Sandra K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia R.  |  Overall Experience 
Clasificación:
5.0

The storage unit is clean and brand new looking. I trust my belongings there. The staff was friendly and helpful too. ¡Gracias!

Wendy B.  |  First Impressions 
Clasificación:
5.0

Great place and people to work with!!!

pat R.  |  Overall Experience 
Clasificación:
3.0

When you damage my property, I shouldn't have to be the responsible party. I will never recommend your facility.

Matthew D.  |  Overall Experience 
Clasificación:
5.0

My experience with the storage facility and staff was outstanding. The group there was friendly, approachable, and super helpful. I will continue to highly recommend this facility for anyone looking. Thank you again!

Donald L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND L.  |  Online Move In 
Clasificación:
5.0

Clean facilities, 3 elevator, bathroom . ect

Eliezar G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P.  |  First Impressions 
Clasificación:
4.0

Good service

Socrates W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vito M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY W.  |  Overall Experience 
Clasificación:
5.0

The building staff was very helpful.

Benjamin S.  |  Online Move In 
Clasificación:
5.0

I couldn’t ask for a more customer centric organization at my upsilon in sterling vaU-Haul than U-Haul

ANGELI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO V.  |  First Impressions 
Clasificación:
5.0

Customer focused, very helpful with clear communication and guidance provided. One of the best location in all aspect. Keep the good work going.

Sudheesh T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

symone d.  |  Overall Experience 
Clasificación:
5.0

My overall experience was excellent however when moving out there was only a single functioning elevator and even it was uncertain that it was going to work. With multiple people using the elevator it was rather inconvenient to get access to my room.

Duane M.  |  Overall Experience 
Clasificación:
5.0

very humble customer focused with a helping hand attitude. Keep it up

Sudheesh T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

McKinney E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mengizem T.  |  First Impressions 
Clasificación:
5.0

Nice place

Russell R.  |  Overall Experience 
Clasificación:
5.0

Matt the manager & Kai at U-Haul Storage Facility of Herndon made my experience a great one. I highly recommend this storage facility for renting uhaul truck for transport or for storage. I used both, the facilities are very clean & easy to access snd very reasonable. Both Matt & Kai have an excellent attitude and are very courteous, respectful and professional. I hope the owners of U-Haul realize what good employees they both are. That seems to be hard to come by now a-days. I will return In The future if I should ever need them again. I want to wish Matt & Kai both a Merry Xmas & Happy New Year. Sincerely, Helen White

Helen W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan A.  |  Overall Experience 
Clasificación:
5.0

I've always been happy with U-Haul but this experience was better than expected. Everything about this event was positive. The facility, the people and the service were all excellent. I look forward to coming back and using them again.

MICHAELFRANCIS W.  |  First Impressions 
Clasificación:
5.0

Nice attention and very friendly ,

CESAR P.  |  First Impressions 
Clasificación:
5.0

Matías was very helpful all the time. The gentleman who received my rental truck last night was also very helpful. Thanks.

ANNETTE m.  |  First Impressions 
Clasificación:
3.0

Room was not ready The lock was and still missing manager supposed to call me and give me the lock!… i have to use my own lock… When i call Costumer service la lady did not know how manage the situation

Elmer C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY N.  |  Overall Experience 
Clasificación:
5.0

The whole transaction went smoothly from beginning to end .

Tia H.  |  First Impressions 
Clasificación:
3.0

My U-Haul reservation, picking up the truck and auto transport experience in West Des Moines, IA was very very bad. U-Haul should Say what it mean, and mean what it. I am very disappointed that I was overcharged for the truck when I got there to pick it up. When I booked the reservation, I was told that the 20 foot truck was given to me on a discount rates, including my AARP discount for $930.00 including the tow dolly. The vehicle transport was $215.00 but I ended up paying more than I was told when I reserved the truck and auto transport. On the day of picking up the truck and the auto transport, I was told that the auto transport was not available at the location where the truck was. I was told that the auto transport was an hour away in another city. The inconsistency of U-Haul staff not being fair and reliable cost me pain and suffering and lost of income. When I reached to my location in Herndon, VA, U-Haul again inconvenient me by changing the previous drop-off location on my contact and asked me to deliver the truck and auto transport to a new location. After I dropped off the truck and equipment and U-Haul staff signed for them at the new location, I was repeatedly called and harassed about the auto transport by U-Haul staff. I hope something is done to correct the bad business I experience from U-Haul.

Emmanuel P.  |  Overall Experience 
Clasificación:
5.0

The manager at this location (Matt?) was very helpful and made sure we were very well taken care of. Very welcoming environment.

Connor C.  |  First Impressions 
Clasificación:
5.0

The general manager at this location was amazing! I had many issues with my move and he was very caring and unbothered by my chaos. He was helpful and I would highly recommend!

Iasyia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarvani R.  |  Overall Experience 
Clasificación:
5.0

very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to them

ATIF I.  |  Overall Experience 
Clasificación:
4.0

Wasn't clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.

Richard B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sreenivas Reddy C.  |  First Impressions 
Clasificación:
5.0

Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.

Suzanne P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jarret l.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Arya S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANCRAIG H.  |  First Impressions 
Clasificación:
5.0

Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen White

Helen W.  |  First Impressions 
Clasificación:
5.0

Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. 

Ben T.  |  First Impressions 
Clasificación:
5.0

Impeccably clean property, very friendly and courteous customer service.

MICHAEL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry K.  |  Online Move In 
Clasificación:
5.0

I have been conversing with Matthew & Kia over the past couple months regarding a storage facility to rent long term. They have been most helpful and very courteous. I am impressed how well maintain led your storage facility is. One of the nicest UHaul storage units I have ever seen. I am in a waiting list to obtain a outdoor facility. due to my Age & chronic back issues that makes it difficult to go up and down, in & out of the indoor storage facility. I was fortunate enough to get a unit on the second floor near the elevator. I went ahead an signed a copy tract 14 days earlier so I at least be near the elevator. I understand the outdoor units are few and at a premium. I plan to be their long term and it would benefit me to have a outdoor group f level storage unit I would even consider a larger then 10x10 if one comes up before October 1st. My personal belongings are in transit from Fl to arrive on the Sept 17 to the Pack Rat storage facility, Tentatively to be delivered on the Sept. 18th to the UHaul storage facility unit comes up later in Sept I can chsnge the stop off Date up to Oct. 1st.

HELEN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S.  |  Online Move In 
Clasificación:
5.0

Extremely friendly and helpful staff. The equipment provided to get my items in and out was always a available and in good condition. Big thanks to Mathias for all his assistance.

ALAN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan I.  |  Overall Experience 
Clasificación:
5.0

I checked out and then forgot something in my unit, Kai went above and beyond to make sure I got my item back.

Shawn C.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service from Kai , to all customers ( went to location frequently).

Maria L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B.  |  First Impressions 
Clasificación:
5.0

Clean, secure facility, very helpful staff, easy to load/unload. Each unit is individually secured, which is awesome. We had 2 units for 21 months, and everything was exactly how we left it when we opened the door after many months away.

Lynne N S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scothelia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTALLILLYTAMMY J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stefano G.  |  Online Move In 
Clasificación:
5.0

Owner was very helpful at check-in, very easy access. We loved the climate controlled bay for unloading and loading our vehicle. Clean, safe and very well-maintained.

Amanda S.  |  First Impressions 
Clasificación:
3.0

I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It's supposed to be 10X8X8 but it actually measures out to 9.5X7.5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There's literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn't they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don't have large items because there's no way I'd even get them on the elevator.

Bryan A.  |  First Impressions 
Clasificación:
5.0

Matt was wonderful and went above and beyond in helping us with all our needs!

Vickie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tory B.  |  First Impressions 
Clasificación:
3.0

AC was out of service for at least 3 weeks.

MARK W.  |  Overall Experience 
Clasificación:
5.0

Best customer service I’ve ever had!! This is a great team!

Heather L.  |  First Impressions 
Clasificación:
5.0

It was very hot inside of the storage building. It was supposed to be climate controlled but I don't know if that was the case.

Jazlyn F.  |  First Impressions 
Clasificación:
1.0

Every step of my move was horrible. I don't even know where to begin. At every step of the way uhaul messed something up. They messed up our truck reservation, then our storage unit. We needed 10x20 unit, didn't have that so they said they would give us 2 10x10s, called to confirm they, they had us scheduled for 2 5x10s. Thank goodness that they had 4 5x10s next to each other. Then once we got to our temperature controlled storage unit, the AC was broken and it was 110 degrees indoors with 90% humidity. Then the cherry on top was that they messed up our drop off location for our truck. All in all a terrible experience.

kirsten p.  |  First Impressions 
Clasificación:
5.0

Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.

Jaclyn W.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. Friendly and attentive.

NORBERTO D.  |  First Impressions 
Clasificación:
5.0

Very easy and fast service staff.and very nice and neet

ATIF I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerri J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEALUMBERTO O.  |  First Impressions 
Clasificación:
5.0

Uhaul has first rate personnel and facilities to match. Their IT systems often slow down their employees' ability to get things done…very frustrating for them!

Walter W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY S.  |  First Impressions 
Clasificación:
4.0

My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.

Catherine C.  |  First Impressions 
Clasificación:
3.0

Everything was great accept the size of the elevators. For a facility that is used specifically for storage, large elevators with large doors seems to be a necessity but instead they were tiny. Sort of wild that this wasn't considered. I barely got a queen sized mattress on, and I witnessed someone else struggle and eventually give up on getting an average sized bookshelf on.

Jordan I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTALLILLYTAMMY J.  |  First Impressions 
Clasificación:
5.0

All personal were friendly, informative, and very professional. Real pleasure.

MARK W.  |  First Impressions 
Clasificación:
5.0

Nicole was extremely knowledgeable and helpful in tenting my unit.

Sheri S.  |  First Impressions 
Clasificación:
5.0

I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unit

elena w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne M.  |  First Impressions 
Clasificación:
5.0

The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of renting

ABDOOLHAYEAMODE I.  |  First Impressions 
Clasificación:
5.0

The process of making reservations for all of your moving needs was effortless. I highly recommend using their service. Made my life much easier with the convenience of having all your needs meet in one location.

MUKESH P.  |  First Impressions 
Clasificación:
5.0

Everything went well for me and all associates were very kind and attentive to all my needs and questions. Hours of operations was excellent for me as well. I would definitely recommend this U-Haul to anyone that need a place to store their household goods and treasures in the city of Herndon, VA.

Debra G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDULKAWINAJIB H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

Great experience engaging with team, including rental Of trailers and hitch installation. Kept unit for over 2 years.

Michael M.  |  Overall Experience 
Clasificación:
5.0

The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.

SUZANNEMARIE P.  |  First Impressions 
Clasificación:
5.0

My entire experience was exceptional from renting the van and getting my storage unit. Thanks for all your help!!

Scothelia C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiaira G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GIRMA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS W.  |  Overall Experience 
Clasificación: