Comentarios del cliente para U-Haul Moving & Storage of Herndon

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Herndon

Grado total:

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Michael F. en

Grado:

El cliente no dejó un comentario.

Fred W. en

Grado:

Customer service, from pickup to delivery, was the best I've seen.

Adele F. en

Grado:

The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficult

SAMUEL W. en

Grado:

El cliente no dejó un comentario.

Jason V. en

Grado:

El cliente no dejó un comentario.

Kalinda B. en

Grado:

Everything was provided and the return was quick and easy!

Dilawar H. en

Grado:

El cliente no dejó un comentario.

Rita M. en

Grado:

The gentleman At U-Haul was very nice very patient very professional very helpful to me I I was lost and he helped me out

Brian R. en

Grado:

Nothing! Smooth transaction from start to finish. Staff is friendly and professional. Vehicle was perfect for our needs.

James W. en

Grado:

UHAUL reservations are easy to use and pickup/dropoff process is painless. The last trailer I rented was dirty and the tailgate was in bad shape, but worked just fine. I have rented from several different UHAUL locations and they are all very good.

Michael H. en

Grado:

Super clean new and equipment was easy to access. Team connected my rental trailer in minutes and I was out. When returning I drove up and before I could walk in someone was walking out to disconnect the trailer. Super efficient and competent team. Easy entry and exit. Nice new clean facility.

Nanette F. en

Grado:

Employees very professional, polite and competent. Great experience

Alexander P. en

Grado:

Nothing! Thanks!!

Adele F. en

Grado:

El cliente no dejó un comentario.

Hanyang X. en

Grado:

El cliente no dejó un comentario.

Steve S. en

Grado:

El cliente no dejó un comentario.

Rekha Z. en

Grado:

El cliente no dejó un comentario.

Courtney R. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

El cliente no dejó un comentario.

EUGEN G. en

Grado:

El cliente no dejó un comentario.

Gary N. en

Grado:

El cliente no dejó un comentario.

Devin S. en

Grado:

El cliente no dejó un comentario.

Ahmed B. en

Grado:

Amazing customer service, amazing experience. It was my first time renting a U-Haul. I rent a Van and it was very clean and comfortable to drive. The ease of use, and the quickness of renting and returning the Van was very impressive. I would definitely recommend the Herndon location to my friends.

Robert K. en

Grado:

The staff were fantastic. 2nd time I rented here.

Elizabeth S. en

Grado:

A very easy experience. We used a combination of the in store pick up and the online verification. The in store staff was helpful and courteous. The online verification app was easy to navigate. Be aware that you need internet access for this part of the process.

rosemarie f. en

Grado:

Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!

Derrick J. en

Grado:

El cliente no dejó un comentario.

Donna R. en

Grado:

Every clean facilty, trucks and equipment well maintained. Helpful professional staff .

rosemarie F. en

Grado:

Very professional staff that were helpful and accommodating. Made my return of the truck and the move into a storage unit very easy. Would definitely recommend this facility to a friend. Five stars

John V. en

Grado:

El cliente no dejó un comentario.

Forrest M. en

Grado:

El cliente no dejó un comentario.

Joy G. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

El cliente no dejó un comentario.

Wayland M. en

Grado:

Scheduled for truck pick up at Sterling, confirmation started to pick up at Sterling, go in for pick up and an told my truck is not there but at another location in Herndon. Was anyone going to let me know? Or a new email confirmation? This is not the first time uhaul had changed my pick up location without notifying me. Why is this an issue with such a large company and with automation it should be easy to have a computer resend a new confirmation.

Durgesh R. en

Grado:

El cliente no dejó un comentario.

Mohammadali K. en

Grado:

El cliente no dejó un comentario.

Brandon B. en

Grado:

El cliente no dejó un comentario.

James L. en

Grado:

El cliente no dejó un comentario.

Behrad T. en

Grado:

El cliente no dejó un comentario.

Gar Y. en

Grado:

Nothing. Keep up the outstanding work! I will be back. ????

Matthew W. en

Grado:

El cliente no dejó un comentario.

Krishnan V. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

I really want to make sure everyone at this location knows how awesome Austin was. We were so stressed about logistics in our move and he went above and beyond to make it work. I couldn’t be more thankful!!!

Isaac A. en

Grado:

I don't know if UHaul has changed its policies in the last year or if this location is trying to be "progressive," but this was the worst truck rental experience I have ever had. We tried to pre-book online, but a photograph of one's driver's license is now required to pre-book. In the past and at other locations, we have been able to show the license on booking. We did not have a way to take this photograph, and had to call the 1800 number to book. Worse yet, the location requires a personal computing device with wireless access enabled in order to return the truck. Gone are the days of sweeping the truck and dropping the keys in a box. Now one must bring one's personal computer to the store, access the wifi, and "check in" the truck online. I don't know what all this entails, because we didn't know an internet device was required in order to return a truck, so we weren't able to complete that and are now expecting to be charged for an "improper return." Even though our storage unit is next door, I will never use this UHaul location again, and I will likely never use UHaul again either. There are plenty of other truck rental companies that still allow bookings and truck returns the traditional way.

Brian S. en

Grado:

Not as much an issue with the specific location as much as with U-Haul itself. Booked a guaranteed trailer reservation from a location only to arrive that morning and be told the trailer was not there, and that I needed to go to another location 45 minutes away. Eventually found one at the Herndon location on my own (closer than where I was sent initially). I picked up the trailer at 10:33a and returned at 9:34p the same day and was charged for 2 days, which I am still disputing.

David D. en

Grado:

It doesn’t make sense to charge extra to help put the car on the tow dolly. Why should a layperson be expected to know how to do that already?

Bauyrzhan A. en

Grado:

I would like to rate this location as 5 star! General manager, Matias, is a great guy to work with! He is very customer service oriented as other his colleagues. Uhaul was one my best experiences!

Cherry K. en

Grado:

I’m very pleased to their customers service.

John P. en

Grado:

El cliente no dejó un comentario.

Adam C. en

Grado:

Car trailer did not have license plate attached and was told to take it anyways.

Douglas P. en

Grado:

Smart and professional staff for both pickup and return.

Jon H. en

Grado:

There was a chicken wing bone in the consol

Jeffrey S. en

Grado:

El cliente no dejó un comentario.

Paul O. en

Grado:

El cliente no dejó un comentario.

Paratchata B. en

Grado:

El cliente no dejó un comentario.

Girish R. en

Grado:

We have been asked to maintain 3/4 fuel level when return but when we picked up the truck it was little less than 3/4 level.

Danny C. en

Grado:

El cliente no dejó un comentario.

Robin G. en

Grado:

See above comments

Carly E. en

Grado:

El cliente no dejó un comentario.

Matthew F. en

Grado:

Very professional team of people and the facility was very well maintained and clean. I will likely be renting a storage unit there.

Wayne W. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

El cliente no dejó un comentario.

Eric A. en

Grado:

El cliente no dejó un comentario.

Francis L. en

Grado:

Your staff was efficient and very professional. Calling , pickup, and return was so smooth I'm not sure why other businesses can't do as well as U-HAUL! Excellent experience.

David L. en

Grado:

El cliente no dejó un comentario.

SABRIZ N. en

Grado:

El cliente no dejó un comentario.

William J M. en

Grado:

El cliente no dejó un comentario.

Jatin T. en

Grado:

El cliente no dejó un comentario.

Uma R. en

Grado:

El cliente no dejó un comentario.

Jayakrishnan S. en

Grado:

El cliente no dejó un comentario.

Prem W. en

Grado:

El cliente no dejó un comentario.

Chandler H. en

Grado:

all good

Chandler H. en

Grado:

El cliente no dejó un comentario.

HULAIMATU B. en

Grado:

Friendly staff and always answer all my questions

Porfirio L. en

Grado:

Was everything good the guys very respectfull I will recomend to my friends they very good Thanks!!

James L. en

Grado:

Very helpful and friendly staff. Thank you.

Dwight R. en

Grado:

El cliente no dejó un comentario.

John T. en

Grado:

Fellow on duty is awesome. Give him a raise. Helpful and efficient. Perfect.

William D. en

Grado:

El cliente no dejó un comentario.

Eugene B. en

Grado:

El cliente no dejó un comentario.

Roman Y. en

Grado:

El cliente no dejó un comentario.

Stacey M. en

Grado:

El cliente no dejó un comentario.

Paul O. en

Grado:

I have rented here several times, always a very nice and helpful staff who process transactions quickly, explain everything clearly and send you on your way.

Niko D. en

Grado:

El cliente no dejó un comentario.

Thomas H. en

Grado:

El cliente no dejó un comentario.

Jose M. en

Grado:

El cliente no dejó un comentario.

Albert D. en

Grado:

Nothing required. My experience was spectacular, and the customer representative was awesome.

Avil L. en

Grado:

El cliente no dejó un comentario.

Alvaro v. en

Grado:

Great costomer service

Jazmin D. en

Grado:

El cliente no dejó un comentario.

Vinh H. en

Grado:

El cliente no dejó un comentario.

Dominga M. en

Grado:

El cliente no dejó un comentario.

Amanda M. en

Grado:

El cliente no dejó un comentario.

Jeremy L. en

Grado:

UHAUL is deceptive in the mileage calculation. However, it's par for the course. Will never rent UHAUL again. I guess that I expected too much after receiving red carpet treatment from Penske.

Edward C. en

Grado:

Everything was professional from the UHaul representative to the equipment.

Graham F. en

Grado:

I received terrific support from Matt, UHaul Manager, at the Park Center location. Matt provided cost-effective advice and packing materials that helped me prepare for my move and the multiple trucks and cargo vans I rented were clean and well maintained. I have recommended this UHaul site to my friends and neighbors for all of their moving needs.

Ben T. en

Grado:

Matt very friendly, always helpful!

Samuel R. en

Grado:

Only had one person working at this location so the wait time was over half hour could use more help

Gregory Z. en

Grado:

Outstanding customer service with very friendly staff.

Javier T. en

Grado:

El cliente no dejó un comentario.

Deglel T. en

Grado:

They charge me $20 for nothing

Elvis L. en

Grado:

El cliente no dejó un comentario.

peter n. en

Grado:

very unhappy that we had paid through the month but when we got the items out of storage half a month ahead of schedule we did not get the half of month that was not used or needed but prepaid back

Garry J. en

Grado:

El cliente no dejó un comentario.

Thanh C. en

Grado:

Mat was very professional and attentive

Henry K. en

Grado:

El cliente no dejó un comentario.

Cody L. en

Grado:

El cliente no dejó un comentario.

Maranda Y. en

Grado:

The best facility. Extraordinary services.

CESAR L. en

Grado:

They are doing fine

John B. en

Grado:

excellent

nick l. en

Grado:

Friendly staff. Clean facility.

Thomas Z. en

Grado:

During my move, I also stored items at Publlc Storage/Tysons and there is no comparison between them. This Uhaul facility is clean, well lit, carpeted, & has 100% AC & steel partitions-not drywall!

AMR A. en

Grado:

Nice experience

Paul N. en

Grado:

Matius was great to work with. A true asset to the business.

Antonio M. en

Grado:

Matias was incredibly helpful - going above and beyond on a number of occasions including helping us lift some goods when our movers failed to show up.

peter b. en

Grado:

Great location and top notch customer service. We called ahead to place our reservation and the customer service agent Molly was so kind and helpful!

Sherri H. en

Grado:

The representative Matias Pavese offered great customer service, answered my inquiries and went home feeling fortunate I had come to Uhaul for my needs.

ALLEN B. en

Grado:

N/A

Jeffrey I. en

Grado:

Matt (Mathias) is incredible. He works to solve customer problems and treats his customers in an extremely friendly manner. The location might be a bit out of the way, but it's worth it.

Nathaniel B. en

Grado:

Facilities were surprisingly clean, and office was neat and well-stocked. Matias was great to deal with. He was kind, informative, and efficient, which is difficult to maintain on such a busy day.

john l. en

Grado:

Very smooth transaction and I couldn't feel better about it. Matt's a great guy.

Robert P. en

Grado:

I received good service from this facilit.

HOLLEIGH S. en

Grado:

Matias was very attentive and helpful

LATIFA B. en

Grado:

Matt Made my experience stress free his staff is amazing always helpful and kind they go above and beyond to assist you. I look forward to referring and working with Matt in the future.

Dan G. en

Grado:

Great: staff, location, and price. Overall, easy to work with. We still kept a unit and our continued business with uhual. Thank you very much! We really enjoy working with Matt and the staff.

daniel c. en

Grado:

Our car was stored at your facility and the battery went dead, the staff first helped try to jumpstart the car, and then drove me to a nearby store to buy a new battery and helped install it. Great!

Robert P. en

Grado:

I had an easy and great check in experience at this location. I had my belongings moved in fast and it was convenient.

GEORGE J. en

Grado:

I had the opportunity to interact with all the staff and they were all outstanding!

JOHN B. en

Grado:

Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellent

David C. en

Grado:

Matt really focused on our needs and made sure we got what we wanted.

John C. en

Grado:

The u-haul people who helped me were extremely helpful and informative in response to all my questions. All negative thoughts are due to it being an in progress conversion of a commercial building.

tearia b. en

Grado:

Matt is very professional and an overall great guy. He was able to answer all my questions and address any concerns I had. He also informed me of MovingHelp.com which saved me a lot of money.

Laura E. en

Grado:

15 foot truck does not hold two bedroom apartment as advertised. Furniture protectors I rented were wet and dirty. Storage space is clean and adequate.

Praveen K. en

Grado:

good experience.

Shawn O. en

Grado:

Amazing customer service. Everyone I interacted with was super helpful and friendly.

Shawn O. en

Grado:

I was running late and wasn't sure if I would make it to check in on time. They reassured me that they would work with me when I got into town. Facility was clean and customer service was great!

Egan C. en

Grado:

Great service

IBRAHIM A. en

Grado:

People there are friendly and very helpful.

adan l. en

Grado:

HORRIBLE EXPERIENCE. Elevators malfunctioned. Staff weren’t available even DURING business hours at move-in to troubleshoot problems. Employee dismissive and uncooperative at move-in.

Egan C. en

Grado:

Great Service...

Jonathan H. en

Grado:

Matt was friendly and very helpful with my move in. Faculty is clean and very comfortable temperature.