Customer Reviews for U-Haul Moving & Storage of Herndon

3,140 reviews

14040 Park Center Rd   Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd, Dulles Airport)

(571) 748-4293

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(571) 748-4293

14040 Park Center Rd
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd, Dulles Airport)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kyra L  |  Online Move In 
Rating:
5.0

Keep it up your good work

KWAKU M 
Rating:
5.0

Customer did not leave a comment.

Peter D 
Rating:
5.0

I don’t usually give excellent service, but this facility is great. And in the 4 months that I used the storage, every time I stopped at the front desk for assistance, Miss Jocelyn, was awesome in her customer service. Keep up the good work.

Olu D  |  Overall Experience 
Rating:
1.0

Young Teens front desk customer service, disrespectful and out of control! They use foul language, (curse words to clients), nasty attitudes and very disrespectful to clients!

Rigoberto B 
Rating:
5.0

Customer did not leave a comment.

Ian B 
Rating:
5.0

Customer did not leave a comment.

GERALDINE T 
Rating:
5.0

Customer did not leave a comment.

Al C 
Rating:
5.0

Customer did not leave a comment.

Chris W 
Rating:
4.0

Customer did not leave a comment.

Soumahila K 
Rating:
5.0

Customer did not leave a comment.

Juan P 
Rating:
5.0

Customer did not leave a comment.

Leo M 
Rating:
4.0

Customer did not leave a comment.

Karina S 
Rating:
5.0

Customer did not leave a comment.

Steven T 
Rating:
5.0

The staff was so kind and helpful, I am so thankful.

Eric N 
Rating:
3.0

Not personable

Jalen C 
Rating:
5.0

Customer did not leave a comment.

varun a  |  First Impressions 
Rating:
3.0

The moving cart and package that was in the back of the truck tied down with an under average zip tie was not necessary also the zip tie got broken we did not use the dolly and anything in that package

STEPHEN T 
Rating:
4.0

Tried to use the app to do pickup before the store opened. The app crashed several times, and when I finally got to the step to get my keys, the lockbox was already set to the combination that was supposed to open it, but the box would not open after trying everything. Then the app crashed again and would only allow me to return the vehicle, not complete the pickup process. I had to wait a half hour until the store opened to get the keys to a different van. From that point, the onsite manager was very helpful.

James S 
Rating:
5.0

It got the job done! The people were nice and had good communication

Heath G 
Rating:
3.0

The truck was parked too close to other trucks and couldn’t drive. It took long time to let us use the different truck so we can start our moving. Drivers seat was messy with old sandwiches.

Keiko E 
Rating:
5.0

Very polite, knowledgeable, and helpful staff.

ELLEN M 
Rating:
1.0

Rented a pickup truck and gave it to another customer so I had to use a box truck. Proceeded to mess up the checkout and erroneously charged me for dropping truck off at wrong location. Then proceeded to blacklist me without warning or email.

Roman S 
Rating:
5.0

Customer did not leave a comment.

mathew c 
Rating:
5.0

Customer did not leave a comment.

Alan B 
Rating:
5.0

Customer did not leave a comment.

NADINEGARNETTE W 
Rating:
5.0

Customer did not leave a comment.

Remel T 
Rating:
5.0

The back door of the trailer didn't work properly, it gets stuck couple of times.

Jose A 
Rating:
5.0

No suggestions. We were in and out in 4 minutes. Thank you.

JEFF S 
Rating:
5.0

I did self-return so there is nothing to comment about.

MINH N 
Rating:
5.0

Customer did not leave a comment.

Leon C 
Rating:
5.0

Customer did not leave a comment.

COURTNEYV C  |  First Impressions 
Rating:
4.0

My reservation included a furniture dolly, but when I came to pick up the truck the dolly was not available. If I knew I have canceled and go to a different branch.

Alberto B 
Rating:
5.0

The young girl who helped me was really helpful and thoughful too as it was raining heavily. She helped in the rain.

Baldave S 
Rating:
5.0

I cleaned the truck but did not wash the floor. Executive did draw my attention to also wash in future. Thank you Team.

Rajul K 
Rating:
4.0

The only thing keeping me from rating this facility five stars is the elevators. They are not a good size for storage and moving large items like furniture to a point of extreme frustration.

NATHAN B  |  Overall Experience 
Rating:
5.0

There was coffee spilled in the truck and the gas was not at a quarter of a tank but almost empty. I was expected to replace it back to a quarter of a tank.

stacey h 
Rating:
5.0

Customer did not leave a comment.

Molly R 
Rating:
5.0

Customer did not leave a comment.

Qianli S 
Rating:
4.0

It is crazy that you rent a truck one place and UHaul always changes the location to pick up the truck. Moving is stressful enough without having to drive all over to pick up the truck.

LYNN D 
Rating:
4.0

Customer did not leave a comment.

Joshua P 
Rating:
5.0

Customer did not leave a comment.

Michael V  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anthony B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron S 
Rating:
5.0

Rental vehicles should all have an EZPass transponder to handle the cashless tolls that are on the highways.

Joseph A 
Rating:
5.0

Excellent service from the Herndon U-Haul staff. Management was especially helpful in providing recommendations to optimize storage and moving. Matias (location GM) demonstrated real leadership acumen - much potential for higher management . Thanks again.

Alan F  |  Overall Experience 
Rating:
5.0

Well-stocked location. Professional and courteous staff. Only negative was that the trailer floor was gritty and dirty, and had a film on it that attracted moisture. It smelled mildly like rotting foodstuff. I had to Lysol the floor, and lined it with thick kraft paper before loading. Despite all this, the trailer handled beautifully and all worked well.

Philip P 
Rating:
5.0

Customer did not leave a comment.

Sam K 
Rating:
2.0

It’s started with my truck not being ready for mobile pickup. Then, the person that assisted me gave me a truck that was blocked in by other trucks and was all the way on the other side. She never apologized for her error. She was not bother for thanking me for renting with you or anything that is customary courtesy. Once I had the other truck I didn’t get the text message for damages, I had the old one. I had to go back in to the office to have them resend. No apologies. And lastly, I had ordered 3 dozen pads and a dolly. The woman that assisted me told me to drive around and pick it up. I did this and the items were on the floor… in the rain. Common sense or even basic customer service would have been to wait until i pulled up and come out with the items. I had two of the bags that were wet. The pads got wet. I spent more time dealing with your staff than I wanted to. Just not happy with the service a received. Your staff at this location clearly doesn’t care… they did not prepare my truck for mobile pickup, they did a terrible job at customer service.

Alberto F 
Rating:
5.0

This location and staff reflect what I expect from U-Haul. Knowledgable, friendly staff, that operate efficiently. When I told them of my expereince at the Whispering Pines Motel U-Haul location, they did not dismiss my complaint, told me that what I had experienced was not up to U-Haul standards, and apologized for my experience EVEN THOUGH IT WAS NOT THEIR FAULT! Now that is customer service to the max, and this location should be recognised for their excellence!

Arthur C 
Rating:
5.0

Excellent service and friendliness! Easiest return I have ever experienced (5 rentals)

Gregory M 
Rating:
5.0

Very professional and helpful!

robert h 
Rating:
5.0

Very friendly

Shaunda W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spiro K 
Rating:
5.0

Customer did not leave a comment.

Vinith K 
Rating:
5.0

Customer did not leave a comment.

Cole A 
Rating:
5.0

Great service

halek G 
Rating:
5.0

The van was very noisy, whistling on the gas, clunking off the gas. Wouldn’t want to drive more than a few miles in it. Smokey exhaust also.

Ian L 
Rating:
5.0

Customer did not leave a comment.

Satyaraj R 
Rating:
5.0

Customer did not leave a comment.

Driss M 
Rating:
3.0

Is there any articulable reason as to why my account was charged for fuel when I had returned the vehicle to the exact amount provided at pick up?

Marvin A 
Rating:
4.0

This is a recommend if on the 1st floor. There are three elevators with only one of them being an actual moving elevator. The others are normal passengers. The large elevator never available, or doesn’t work. All buttons only open little elevator. Over half the time when trying to go down from second floor, being crammed into passenger elevator, the system takes you up instead of down. Transition of uneven floors and elevator cause boxes to constantly fall off cart. Also I didn’t see a current safety inspection certificate for the elevator posted. Other than that, nice facility, clean, well let, good temperature, good loading garage, easy security system, and bathroom on multiple floor makes very convienent. Nice location off of the freeway. Online pay is easy.

Travis N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle c 
Rating:
5.0

Customer did not leave a comment.

OCTAVIAN I 
Rating:
2.0

Was led to believe there was no additional charges when I returned the truck and checked it in. To my surprise, the final receipt added an additional $25 cleaning fee with no explanation. I called and was informed there was some minor mud on the deck at the very back of the truck. I would have done something about that if the attendant had said anything, but they did not. I was told they were sorry, but the fee would not be removed. I’m disappointed they were not more responsive for their lack of accountability.

Wallace E 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Joe V 
Rating:
3.0

Customer did not leave a comment.

Elia A 
Rating:
5.0

Customer did not leave a comment.

kewinn c 
Rating:
5.0

Customer did not leave a comment.

Karla V  |  First Impressions 
Rating:
4.0

Customer Service was good in Herndon. In Leesburg, my original pick-up location, was another story. They closed early, didn't contact me evenn though I had an appt, didn't pick-up, when I called their after hours line, and never returned my call. Their customer servoce sucks and gives Uhaul a bad name. Rachel, the customer service person I spoke with at the regional office was great! She got me a new reservation in minutes for a move that had to happen the next day.

Brian R 
Rating:
5.0

Make sure Google maps displays your location when asking for the nearest Uhaul. Make sure instructions to customers are consistent: I was told when making the reservation that over 200 miles I had to pay $1/mile, so I expected it. I did not see in the contract any reference to that expected charge. Worse, the lady at the location where I picked to truck said mile charges did not apply when the equipment is dropped in a different location. I had no problem paying that charge

Luis B 
Rating:
1.0

U-Haul changed my location after my reservation was confirmed to somewhere farther away, which cost me more in time, gas, and mileage. Secondly, my reservation was for 8:30 AM and the store opened at 9 AM. When the app would not let me enter my information (driver's license, etc.) the attendants who were sitting on the phone when I peeked through store window would not help me. It was now 8:56 and they would not help me bc the store didn't open until 9 AM. No apologies for the truck not being available for me to pick up at 8:30. No apologies for the location being changed. I had to ask for some concession given the extra gas/mileage and the attendant acted annoyed having to call for approval. Not a good experience with the two female attendants working morning of 1/13/24.

Jean D 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Rented 9' Van and was told at pick up it could not go one way so had to take a 10' truck....not optimal going into NY city.

MICHAEL R 
Rating:
5.0

Excellent..

AJ k 
Rating:
5.0

ALWAYS great customer service - professional, helpful, and friendly.

JOHNCASEY C 
Rating:
3.0

The carts going into and out of the elevators makes stuff fall off the carts. ALL the elevators should be the size of the large one. Get carts that don’t roll downhill at the slightest breeze.

nancy s  |  Overall Experience 
Rating:
5.0

I recommend both locations

lily f 
Rating:
5.0

Excellent service I’m happy *****

Angela W 
Rating:
5.0

Customer did not leave a comment.

ROGERALLEN H 
Rating:
5.0

Customer did not leave a comment.

Pulin J 
Rating:
5.0

I was rented a truck with only 1/8 tank of gas. That’s not very much to go anywhere. I almost ran out of fuel!!! There’s no reason why you can’t put fuel in the truck before rental. Stop being lazy!!! Also I was insulted by the offer of $19 credit to return the truck at 1/4 tank! You want me to add fuel to the truck for less than the cost of actually paying for it????!!!! It would take at least $21 to return the truck with an EXTRA 1/8 tank!!!

James C 
Rating:
5.0

The staff was very helpful - I would highly recommend this location.

David A 
Rating:
1.0

Customer did not leave a comment.

Srinivas S 
Rating:
5.0

Customer did not leave a comment.

Jesus m 
Rating:
3.0

The car has alot of scratches, cracks in the driver seat, the cabinet, door holder, is broken and the back room is floor in horrible shape. The worest truck i ever had from Uhaul. Need major maintenance and fix espically the gear.

MOHAMMAD M 
Rating:
5.0

Customer did not leave a comment.

Maxie S 
Rating:
3.0

Dropped off after hours. Felt safe, very well lit. I wish there was a confirmation email for the after-hours drop off.

Ashley D 
Rating:
5.0

Excellent customer service

MICHAEL H 
Rating:
5.0

Pleasant experience, clean affordable and perfect size unit. Booking was easy and convenient.

Steven M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY R 
Rating:
5.0

The trailer did not track well behind my truck when empty and while loaded. It felt like the axles were out of alignment causing the trailer to pull to the left. This caused a left-right bucking effect.

Charlie K 
Rating:
5.0

Customer did not leave a comment.

Hongbo L 
Rating:
5.0

Easy access

Leonard H 
Rating:
2.0

First of all There was no damage when I returned the vehicle Possibly after hours I can’t vouch for that as I did not stay over night to see if someone hit vehicle I need to see your pictures

Mary A 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
4.0

Great service, took a bit long to get the confirmation email but service was great otherwise!

David R 
Rating:
4.0

customer service was less than excellent, but overall experience was quick, and good…having to drive the truck around to load dollie’s and blankets was less than optimal.

Daniel D 
Rating:
1.0

A better customer service

HARRISON A 
Rating:
2.0

The assistant manager was terrible, I was waiting more than 20mins to just get my receipt, she showed attitude for no response, she was super rude. It was a horrible experience. Also, the truck was unsafe to drive, need service.

Aila A 
Rating:
5.0

Awesome location and service personnel. Just as it should always be

Marc W 
Rating:
5.0

Customer did not leave a comment.

Nadine W 
Rating:
5.0

Keep the same personal you guy have. He was clearly understandable and patience :)

Anthony G 
Rating:
5.0

Good service l like it!!!

Emebet H 
Rating:
5.0

Customer did not leave a comment.

Vasil H 
Rating:
3.0

Let the costumer know the value per gallon of gas and the necessity to refuel. Because char-me 6 gallons for ride less than 75 miles looks abusive for me.

Rafael R 
Rating:
5.0

It was quick pickup & return.

Helen W 
Rating:
5.0

My rental experience was excellent

Jacqueline D 
Rating:
5.0

Customer did not leave a comment.

Kimon r 
Rating:
5.0

Easy and smooth experience. Very convenient location.

Steven M  |  First Impressions 
Rating:
5.0

The staff was great. Easy and smooth experience.

Steven M 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V 
Rating:
5.0

Customer did not leave a comment.

Steven G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone H  |  First Impressions 
Rating:
1.0

MATHIS IS A RACIST MANAGER AND DESERVES TO NOT TO BE A MANAGER FOR UHAUL OR ANY COMPANY. HIS STAFF ARE AWESOME, MATHIS IS THE WORST MANAGER EVER. HE THINKS HE IS IN THE 1950s . I RECOMMEND REMOVING MATHIS FROM HIS POSITION THAT’s IF TAYLOR HIS BOSS HAS SOME SENSE LEFT. I WILL NEVER RECOMMEND ANYONE GOING TO THAT LOCATION “HERNDON” LOCATION UNTIL MATHIS IS OUT OF UHAUL. RACIST.

TOKUNBO I  |  Overall Experience 
Rating:
5.0

man & woman working were professional, friendly and fun to interact with

Becky G  |  Overall Experience 
Rating:
5.0

I was impressed from moment i stepped in and will use this location again.

MAYNARDIA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL J  |  Overall Experience 
Rating:
5.0

Please keep up the great job!

WILLIAM B  |  Online Move In 
Rating:
5.0

Completely satisfied with the service

John B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Behiran P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHANCRAIG H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karri P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ulan b  |  Overall Experience 
Rating:
5.0

Keep up the great work!

WILLIAM B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amjad M  |  Overall Experience 
Rating:
5.0

The staff and the facility was great. Good experience all the way around.

Chris W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rachel G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ulan b  |  Online Move In 
Rating:
1.0

We got a storage today and it was very dirty and not clean at all. Also there was not a lock inside of it!

Shahin B  |  Online Move In 
Rating:
5.0

The staff at this facility is very helpful and professional.

Mary M  |  First Impressions 
Rating:
5.0

Matt is excellent at communicating with customers and ensuring we are being taken care of. Building was incredibly clean, safe, and alarms functioned properly. Would recommend to a friend. Thank you Matt and the team over at U-Haul Storage in Herndon, VA.

Vincenzo V  |  Overall Experience 
Rating:
5.0

Na

Ahmed K  |  Online Move In 
Rating:
5.0

I got a friendly guidance at there

Mohammad N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josefina R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vamsi K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Woodrow J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alissa M  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff, knew the location and how to direct all questions. Would recommend to anybody looking for moving or storage solutions

NATHAN B  |  First Impressions 
Rating:
5.0

Love the experience. Easy in and out for storage rental and vehicle return as well. I can't remember the lady who helped me (it was 05/28 around 12) but she was very nice and friendly. Kudos to her.

Arpan A  |  First Impressions 
Rating:
5.0

Fantastic experience with Uhaul in Herndon! My storage unit was great, clean and accessible. The facility is always well-lit, even at odd hours. Staff is solid when I needed a truck rental a couple of times too. Really great unit.

scott w  |  Overall Experience 
Rating:
1.0

I want to say that the manager, Matias was kind and considerate. However, the unit I rented, a10 x 10 climate controlled unit, which I had confirmed by phone a few days before, was not available. I received a text from UHaul on my way to the unit on the morning of the rental that I was being given 2 units, not one. I learned when there that these were 2 5 x 10 units with a small door at the end. this is not equivalent to a 10 x 10 with a barn door opening. I was not able to use the units and had to find one at another site for $40 more a month. I also had to pay my moving help an additional $200 to keep them another 2 hours due to the time involved in switching locations. It was quite clearly a bate and switch and a misuse of the concept of a reservation. When one reserves something, the business is then committed to providing it!!!!! Uhaul misses the boat on this one. I am currently trying to get Uhaul to honor the original price I reserved for the 10 x 10 unit.

Dana F  |  Online Move In 
Rating:
3.0

The facility was clean, but the elevators are tiny and it was very hard getting my mattress in horizontally or vertically. I don't understand a storage place not having larger elevators. It is a climate controlled space but inside the building was hotter than outside. The thermometer said it was 80 degrees in the building, that's too hot for climate control. Also it's a little gross having a mouse house in the unit. Otherwise storage check in was fast.

Monica F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cecilia l  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SURAIYA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johny T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime N  |  Overall Experience 
Rating:
5.0

Great service and security

Christopher T  |  First Impressions 
Rating:
5.0

Good place to put staff and clean storage

GIRMA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric M  |  First Impressions 
Rating:
5.0

Matt was a extremely profession and a tremendous help.

James W  |  Overall Experience 
Rating:
5.0

Thank you for many years of great service.

ZHEER R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tuan H  |  Online Move In 
Rating:
1.0

- elevators and sliding doors were not cooperative. they would often shut on my belongings, knock things over, shut on myself, etc. - for two summers, the AC “broke” and temperatures were close to 100 degrees inside. this caused the third floor (at least) to reek of moth balls for about a year. - the downhill paved cement would cause moving in and out to be hazardous to vehicles around. very inconvenient and dangerous to customers and cars to to move in bulk - SECURITY was completely unreliable. anyone could access during hours.

Emma T  |  Overall Experience 
Rating:
3.0

I was still moving my things in the storage after 10 pm it let me in to grab a cart to remove my things but once I tried to get back in the access was denied. So this is an inconvenience because I had to keep the U-Haul and wait for tomorrow to unload my items

VALENCIA T  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Rachel G  |  Online Move In 
Rating:
2.0

Units are not prorated. Went from a medium to a small and had to pay twice.

Ivonne G  |  Overall Experience 
Rating:
5.0

Have used this particular U-Haul location for over 5 years and have never had a bad experience. Staff is always helpful and very knowledgeable.

Kevin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Endalkachew G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

heather F  |  Overall Experience 
Rating:
4.0

I paid for the full month hoping if I empty out the storage in couple of weeks, I’ll be refunded, but I was not.

Sohail S  |  Overall Experience 
Rating:
5.0

If I were to ever need or want another storage unit this is where I would go. Service is and has always been great since day one.

Delante' H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danica H  |  Overall Experience 
Rating:
5.0

GOOD JOB !

GEORGE W  |  First Impressions 
Rating:
5.0

I would add a soda machine & water machine at the entrance or lobby

Christopher B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janel N  |  First Impressions 
Rating:
3.0

Not the best experience when interacting with some of the staff. Also, storage billing policy is inconvenient and got charged for an additional month because I was in the hospital and unable to call or stop by to cancel my storage rental. No consideration, no attempt of possibly getting an exception; instead a cold should "oh well".

Aman C  |  Overall Experience 
Rating:
5.0

Love how well lit and clean this facility is!

Ellen P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DACHENG W  |  First Impressions 
Rating:
5.0

Mat and his entire staff (Park Center Rd Herndon branch) were all amazing...so helpful and friendly. Mat and his staff went above and beyond in providing excellent customer service. Mat is very kind, very positive and made me feel instantly comfortable and worry-free. Thank you so much for the help with my unit transfer. The facility has wide driveways that allowed me to navigate to and from my unit storage. I highly recommend this facility to others.

Lydia G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chad W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOBPRESCOTT J  |  Overall Experience 
Rating:
5.0

I've had storage units at this U-Haul for over a year, and every time I've been there it's been a smooth experience. Mattias and his team take great care of their customers, and this facility is beautifully maintained.... These are all a reflection of excellent management. If I had ONE suggestion for U-Haul, it would be to pro-rate storage fees when moving out mid or right after a billing date.... I understand this is not location specific, but a policy that would be great to elevate the customer experience, especially for long term customers.

Robby B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco A  |  Overall Experience 
Rating:
5.0

Everything went perfectly.

CraigM R  |  First Impressions 
Rating:
5.0

Great service!! Thanks

Vonnetta G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott F  |  First Impressions 
Rating:
5.0

The key card did not open the door when I walked up to the key pad. The truck door opened when I drove pass so I went in there. It was very convenient having that offloading area in the warm building.

Tricia R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lakeisha G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sanjeev J  |  Overall Experience 
Rating:
5.0

There was one issue with my service. A/C was out this summer and it took to long to fix it almost past out because of how hot it was inside.

Manuel S  |  Overall Experience 
Rating:
1.0

Where do I start.. made my reservation a month in advance, arrived in morning to pick up the truck and get access to storage, lady said will give me access to storage when I return in evening.. brought loaded truck around 6:15 pm and another receptionist Kai said storage is not available and offer two smaller storages instead, also refused to give one month free.. end up having to pay much more.. it was past 6:30 pm with loaded truck and crew waiting to unload, so did not really have a choice.. And guess what, Kai forgot to give me my access code so got locked out of storage.. so was indeed a horrible experience

Mohamad S  |  First Impressions 
Rating:
5.0

Continue with excellent customer service.

Alfred C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

byron c  |  Overall Experience 
Rating:
5.0

The move-in experience was perfect. The manager, Matt, made everything smooth and simple. I was transferring from a U-Box into storage, and Matt went above and beyond to make that possible. I would go out of my way to use this particular UHAUL facility again because the staff here were so helpful, friendly and accommodating.

Anne T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RASHONCAMERON B  |  First Impressions 
Rating:
5.0

Staff very helpful and friendly. She found several units that I could check out and decide which was best. Very efficient in setting up and finishing.

JAMES F  |  First Impressions 
Rating:
5.0

The lady that attended me she was very professional

Jose M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deidra J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W  |  First Impressions 
Rating:
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