U-Haul Moving & Storage of Hempstead

Clasificación:

5.0

This comment is strictly in regards to the U-HAUL app! It stinks!

Clasificación:

5.0

All good

Clasificación:

5.0

Walter was on point. I barely had to do anything for my check out

Clasificación:

5.0

The miles mentioned in the contract was 9255m but when I entered the vehicle I could see 9256.1miles. It has to be accurate in the contract

Clasificación:

5.0

the advertising online said $2468 and at the time of puck up my balance was $3160 I was never informed why price changed

Clasificación:

4.0

The only problem I had was that three days prior to my move they called and said that didn't have a one way truck available. I had to drive an empty truck 60 miles back @$1.89 a mile. I ask if the manager could call me on Monday but I never received a call.

Clasificación:

4.0

The pick up of the truck was excellent the return was a bit delayed and frustrating as i was told to go outside after going inside to return the vehicle during office hours. I also requested a hand truck that was not in the truck.

Clasificación:

5.0

Nothing. Gentleman who helped me was great. Personable and knowledgeable

Clasificación:

5.0

The team member that serviced me was super helpful and very knowledgeable. Helped me out perfectly and accommodated my needs even though I was a few hours late for my scheduled pickup. Gracias

Clasificación:

5.0

Started the process on the phone with a representative, an appointment was made, went physically to the location, was in and out of there, did my moving brought the truck back and it was done. The whole process was a great experience thanks

Clasificación:

5.0

STAFF WAS VERY FRIENDLY

Clasificación:

5.0

Excelente

Clasificación:

5.0

EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.

Clasificación:

5.0

Buen Servicio

Clasificación:

5.0

The people at Hempstead (particularly Diego) were great. But I only ended up at Hempstead because Reese at your Rockville Center location was the biggest asshole I've encountered in any customer service experience in my entire life. Here's what happened: I made a reservation for a 5x9 trailer online, to be picked up at your at your Rockville Center, NY location. I showed up at Rockville Center and watched Reece be rude to the customers in front of me. When it was almost my turn, she took a phone call from a customer on speakerphone, which I'm sure isn't allowed -- if the guy on the phone had given out personal information, I would have heard it. The guy on the phone said he wanted to rent a trailer hitch; Reece said they didn't do that at that location. The guy said "your dispatcher transferred me here...what do I do?" Reese said "I don't know." She made no attempt to help him at all. He hung up. Now it was my turn. Reese asked me for three phone numbers. Now: I rent stuff from U-Haul all the time. I'm a home renovator -- I'm always renting trailers and trucks. I've never given three phone numbers. At any rate, I said: "I only have one phone." She said "we need three." She didn't say "you can use a friend's phone" or anything like that. I said "I have one phone, I'm self-employed" -- she said "we need three." I said "Okay: 123-456..." I was making a joke. At that point Reese starting screaming at me. "NO! NO! YOU WILL NOT DISRESPECT ME LIKE THAT!" Absolutely fucking screaming. I said "do you want my wife's number?" She yelled "GET OUT! I DON'T HAVE TO SERVE YOU! GO!" And that's how it ended -- she kicked me out. She refused to serve me. Of course I was furious. That's why I'm writing this long review -- it was the most unbelievable customer service experience I've had in my life. Reese acted like a psychopath -- if one of my employees acted like that, I'd fire them on the spot. I'm in a business where time is money, and I spent that morning calling your dispatch center and eventually driving out to Hempstead to rent the trailer (where Diego and his crew were great). I'm very unhappy and even though I have to rent stuff all the time, I'm going to seek an alternative to UHaul. Reese's behavior was completely unacceptable. I'm sure there are people out there who could do that job well; I suggest you give her job to one of those people. Sincerely, Jeff Maurer

Clasificación:

4.0

We had no issues with the Uhaul Hempstead location, however we had a lot of issues dealing with Uhaul in general. A month before we moved, we originally booked a 15ft truck to pick up at 11am in NYC. Two days before our moving date, I received an email that our reservation had been changed to picking up our truck at 4pm (5 hours after we had scheduled and well after we planned to be done moving). The customer service agent on the phone told me they never confirm pickup times til 24-48 hours ahead of the date but that was not noted on any of my original schedule confirmations. We asked if we could do an earlier pick up time from any other nearby locations but apparently there were no other 15ft trucks available before that one at 4pm. We eventually had to choose to downsize to a 10ft truck from Hempstead. This created a number of issues as it was not big enough to fit all out belongings so my fiance and I had to drive back and forth to nyc in our own car two more times after our big move with the uhaul. In the future I will not be using uhaul for my moving truck rentals.

Clasificación:

5.0

I think everything is excellent. Good customer services. Rate is excellent. Nothing else to say.

Clasificación:

5.0

Very Good Customer Service!

Clasificación:

5.0

Person who hooked up the trailer to my truck was excellent.

Clasificación:

4.0

I always use the Hempstead location. I never have any problems. No complaints!!

Clasificación:

1.0

I returned my trailer at 2:30 on Friday. The lot attendant was helpful and very nice. At 3:30 I received an angry call from a manager stating that people were waiting for the return of my trailer. This manager should be disciplined for his lack of knowledge that the trailer was on his lot for an hour and to leave such a rude message to a customer. Will NEVER use this site again.

Clasificación:

5.0

Karlil went above and beyond and exceeded all expectations.

Clasificación:

5.0

It was a pleasure renting from this location. The Gentleman that took care of me was a pleasure to deal with he gave great service ,and was very helpful. If I have to rent again I will try to use this location.

Clasificación:

5.0

N/a

Clasificación:

5.0

Ice gentleman at the desk, clean brand new vehicle that drove well, and great using the mobile app to pick up and drop off.

Clasificación:

5.0

Bueno

Clasificación:

5.0

Website fail upon check in, although I completed paperwork online. Clerk had to find and complete for me.

Clasificación:

5.0

keek up the good job

Clasificación:

4.0

If costumer is doing mobile pick up send a picture of the vehicles location

Clasificación:

4.0

Put up signs dtating you don't accept Cash App for payments

Clasificación:

4.0

I was extremely disappointed to hear that there is a $20.00 additional fee to return early and after hours.

Clasificación:

5.0

Excellent service !!

Clasificación:

5.0

I would recommend this location and their service. Prior to this I was a regular at Rockville Centre but you have a total disrespectful jerk this general manger who has not business being in that position and has issues dealing with people. Do yourself a a favor and remove her from your staff she does not represent Uhaul in any shape or manner and the service I got in Hempstead proved it.

Clasificación:

5.0

Location is busy, only wish they can answer the telephone

Clasificación:

1.0

I returned the truck on time and gave the keys to the front desk. The truck was returned clean and full of gas. I asked for a final receipt and Selvin Vasquez says that they are very busy and he will email me the receipt. I told him that normally I wait for a final receipt to make sure there are no extra cleaning and fuel fees added to my receipt. Selvin assured me to not worry and there would be no extra charges. I received the final receipt via email and I found a $25 cleaning fee. I myself made sure the truck was returned in the exact manner in which I received it. This is not fair. I am a long-term uhaul customer and I expect a refund of $25.00 Contract # 81091198 Madhukar Patel 443 722 9595

Clasificación:

5.0

Hire more cashiers, the wait is just too long especially when one goes outside to show a truck to a customer . Two cashiers at that location is not enough.

Clasificación:

5.0

The service I got from Rockville center which my usual spot was terrible for the first time. The gal that's there has no people skills and a sewer mouth this idiot had the nerve to tell me to go to Hempstead because she has the right to refuse serving me. Do yourself a a favor get her out of your organization she has a business representation that is going to cost you customers

Clasificación:

5.0

Your telephone service is horrible. Automated service is way too long. Need a direct way for customers to get you'll on the phone. Great business. Thank you

Clasificación:

4.0

Uhall is very expensive. 1.39$ a Mile? Come on. Never again

Clasificación:

5.0

No signs for entrance if you are coming in from the north side of the building

Clasificación:

4.0

I tried to utilize the contact free mobile chedck-in. The system would not allow me and stated I coould not login for my reservation because my mobile could not be located. I was frustrated because I was unable to take advantage of the moblie check in. and had to go into the store to go through the entire check in process I did on-line at the counter.

Clasificación:

5.0

The store, rental truck and staff at the store are great. The afterhours drop-off process is absolutely terrible! You are asked to create an account using the app, only to find out that your actual rental cannot be located once logged into the app. Instead, you have to go to the website, click on "don't have an account" and find your rental that way - all of this information was only given to me after waiting on hold for an HOUR on the phone by a U-haul rep. Why wasn't I informed of this ahead of time? And why create an account with the app if it can't locate your rental in order for you to return it? Terrible app interface and overall functionality. And U-hual needs to hire more call center support staff - I've called twice and the wait times are at least 30min just to speak to someone. Overall had a terrible experience trying to return the truck.

Clasificación:

5.0

Manager Diego is the best always running to help someone great guy

Clasificación:

5.0

Nothing great job

Clasificación:

5.0

Not much, all fine

Clasificación:

5.0

Nothing good experience and help

Clasificación:

5.0

It was my first time using Uhaul storage I'm really please with everything. thank you

Clasificación:

4.0

Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.

Clasificación:

5.0

I 'll come again

Clasificación:

3.0

I everything went well,

Clasificación:

5.0

everything it was gray

Clasificación:

5.0

Friendly staffs

Clasificación:

4.0

The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.

Clasificación:

5.0

Excellent service, considerate and kind help.

Clasificación:

5.0

Gracias

Clasificación:

5.0

Very nice experience.

Clasificación:

3.0

thanks

Clasificación:

5.0

Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work