Customer Reviews for U-Haul Moving & Storage of Hemet

6,478 reviews

380 N State St   Hemet, CA 92543

(951) 652-6802

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(951) 652-6802

380 N State St
Hemet, CA 92543

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It would be nice to be greeted by employees. They where just continuing their conversation when I arrived. I had to basically interrupt their conversation.

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
4.0

Tried using the App for the first time and it was not very good, had to go in person, otherwise all worked out again this year.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Nothing

Michael M. 
Rating:
5.0

The last person to use the truck I rented smoked in the vehicle, and it wasn't properly cleaned.

Ebony C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Carlos V. 
Rating:
4.0

I dropped it off, after hours. So I didn't really deal with anyone. But I did call ahead of time and verify I could do this. No problem.

dianne H. 
Rating:
5.0

The only thing I forgot to mention on our truck was that the air conditioner did not work. However everything was great and the customer service and help from the workers there was great! Thank you!

Shaun B. 
Rating:
4.0

Better prices

Armando R. 
Rating:
5.0

Customer did not leave a comment.

Angel H. 
Rating:
5.0

Inform Customer that there is a Contract In the Paperwork!

Michael B. 
Rating:
4.0

Upon my return I had a very pleasant interaction with the guys checking in vehicles. Very helpful.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Staff here were professional, courteous and provide tip-top customer service! Thank you! =)

Kim Y. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Eddie H. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Excellent service and equipment. The people at this location are truly awesome!

Anthony B. 
Rating:
1.0

Staff extremely rude. 3 employees came after me in my car like a mob. Girl inside greeted me with a “Do you have keys” attitude when I walked in. No greeting. Yelling @ me outside the door calling me a Bitch. I will never be back to this place & will never recommend. They charged me around $90.00 difference between Friday night & Saturday morning. Perhaps your employees should attend customer service training or just plain Charm Classes. I dropped $200.00 to your establishment & was treated extremely rudely.

Valery G. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Abel V. 
Rating:
5.0

Person who inputs when truck is returned was excellent & helpful!!

Ramona G. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Did online check in but still took a long time at counter and to receive trailer other than that great service

Alvaro L. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Quinciano M. 
Rating:
5.0

chevy van; it can't be that much more expensive to add electric mirrors. adjusting was way no fun. at night on the freeway the mirrors were just a kaleidoscope of headlights. again, way no fun. will use uhaul again, of course.

Charles N. 
Rating:
5.0

Nice staff

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

SAMMANEH A. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA M. 
Rating:
5.0

The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.

Gayle Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quinciano M. 
Rating:
1.0

Customer did not leave a comment.

Carl S. 
Rating:
4.0

Customer did not leave a comment.

Carl R. 
Rating:
3.0

Customer did not leave a comment.

Karl R. 
Rating:
4.0

Customer did not leave a comment.

Anne J. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Service is always so fast and friendly! I'm a frequent customer because of my business.

Jasmin E. 
Rating:
4.0

Vehicle had not been cleaned inside.

Willie H. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Both gentleman at the Hemet location were very helpful and very nice

RONALD S. 
Rating:
5.0

The truck fuel was on empty from the start. It had a big problem shutting off. The gas tank was not ready properly. I kept running out of gas, just as soon as I put gas in. The truck had a major problem. I was not happy with the rental truck. I believe that the trucks need to be serviced more often. Looks like the U-Haul was not big on repairs. Unless the previous driver, didn't complain. Especially when having serious issues. I fueled the truck 7 times. It was extremely expensive and it didn't work for me for my needs. I had nothing but problems and would like to get my 100.00 back. Like I mentioned, I ended not using the truck the way that I needed to use it. My day was ruined. Big loss of money and opportunity. Not happy. I'm hoping that a manager contacts me in regards to this nightmare.

Sandra S. 
Rating:
3.0

Well when I showed up for my 26 ft truck I was told they did not have one. So I took a 20 ft truck and had to make 2 trips. So it cost me more in fuel and mileage. Pretty disappointing when you have movers set up and no other options the morning g off. Ended up spending $50 dollars more from uhaul plus extra time spent on movers for the second trip.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Cornelio R. 
Rating:
1.0

THE PICKUP LOCATION WAS TERRIBLE THE REP AT THE COUNTER WAS RUDE AND NOT HELPFUL AT ALL SHE SAID WAS WE HAVE NO TRUCKS. EVEN AFTER I SHOWED THE RESERVATION CONFIRMATION SHE SAIS OH WELL WE WILL DON'T HAVE THE TRUCK AND YOUR RESERVATION ISN'T UNTIL 10AM. SO O THEN ASKED HER DOES THAT MEAN THE TRUCK WILL BE THERE AT 10? AND SHE ANSWERED I DON'T KNOW, AS LONG S THEY TURN IT ON IT WILL BE. SHE WAS VERY RUDE, BLUNT AND NOT COMPASSIONATE OR HELPFUL AT ALL. I CALLED THE U HAUL CUSTOMER SERVICE WHILE STANDING AT THE COUNTER WITH HER TO BE PUT ON HOLD FOR 61 MINUTES.. WHILE ON HOLD THE TRUCK WAS BRIGHT BACK BY THE PREVIOUS CUSTOMER SHE SAID AFTER SHE LIVED IT I COULD CHECK IT OUT. SO I WATCHED HER CLIMB IN THE TRUCK TAKE PICTURES WITH HER PHONE, GET OUT AND WALK BACK IN TO HER STORE. WHICH MADE ME EVEN MORE LIVID BECAUSE DUE TO THE CURRENT COVID PANDEMIC THERE WAS ZERO SAFETY PRECAUTIONS TAKEN THE TRUCK HAD WEEKS OF DUST ON THE DASHBOARD,STEERING WHEEL,STEREO,ETC , NOTHING WAS WIPED DOWN, SPRAYED,ETC. AND THROUGHOUT THIS WHOLE TIME I WAS STILL ON HOLD WITH CUSTOMER SERVICE. EVENTUALLY OVER AN HOUR LATER THEY FINALLY ANSWERED AND I ASKED TO SPEAK WITH A MANAGER WHO SAID ANOTHER MANAGER WOULD BE CALLING ME THIS WEEK.!!!! LASTWEEK I RENTED 4 TRUCKS AND MY HUSBAND RENTED TWO SO 6 TRUCKS ALTOGETHER AND EVERY SINGLE ONE HAS BEEN THE ABSOLUTE WORST EXPERIENCE THAN THE ONE BEFORE IT. PRUOR TO THIS MOVE I HAVEN'T HAD A U HAUL IN YEARS AND AFTER IT I HOW I NEVER NEED ONE AGAIN. SIGNED, A VERY UNHAPPY CUSTOMER

Aisha J. 
Rating:
1.0

One hour and ten minute wait to get the uhaul. Had to go get the truck out of the back lot myself and it was absolutely filthy. If I owned this place I'd be embarrassed

Benjamin S. 
Rating:
1.0

This location is ok.

AISHA J. 
Rating:
3.0

Long waits. Under staffed for getting equipment. One truck made lots of noise. Wasn't sure if it would break down before I even left the lot. Reported to yard person. Equipment not always available if using online registration ie.. appliance dolly.

John S. 
Rating:
4.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Everyone is nice and friendly.

Maela P.  |  First Impressions 
Rating:
5.0

Good customer service!

Maela P. 
Rating:
5.0

Customer did not leave a comment.

Grace S. 
Rating:
5.0

Customer did not leave a comment.

Cristhian P. 
Rating:
4.0

Good service

Maela P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

I was sent to a UHaul in old town Winchester, the trailer had a bent neck and one tail light out with no replacement. I was on a limited time frame and was sent to the Hemet location where I was greeted and treated with respect. I'm disappointed the dispatcher did not send me directly to Hemet. However, All ended well. Thank you Hemet U Haul.

ALICE D. 
Rating:
5.0

I think and this is my opinion. I think that it's a bit high. I had to pay 100 plus in mileage and 52 dollars in gas. But over all its a great place and service was wonderful.

Patricia J. 
Rating:
1.0

Inspect the equipment before passing to the next customer. Don't lie to the customer about gas level. The equipment is clean but has some problem with the rear left tire deflating overtime.

Jairus M. 
Rating:
4.0

Customer did not leave a comment.

Freemon D. 
Rating:
3.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

The GM of this location was AMAZING. Fast, friendly, very Customer Service. Now I see why he is GM.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Jully G. 
Rating:
5.0

Customer did not leave a comment.

marcelo G. 
Rating:
3.0

uhaul overcharged me for fuel charge while I brought the truck with more gas than what it had at pick up!!!! It would be nice to stop ripping off.

Lana M. 
Rating:
5.0

The whole staff was professional and make sure my equipment was clean and ready to go I always go there to get my moving trucks

Sharon M. 
Rating:
5.0

Friendly, helpful. Respectful and knowledgeable. thank you for always a great service

John Z. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Renea D. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
5.0

Both employees working were very friendly, efficient, and answered all my questions

Kris P. 
Rating:
3.0

Customer did not leave a comment.

STEPHANEE V. 
Rating:
5.0

Always a good experience! The Chevy cab was perfect!

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Sister A. 
Rating:
5.0

Customer did not leave a comment.

Gloria A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia N. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

Tamara W.  |  First Impressions 
Rating:
3.0

I rented a 20 inch truck it smelled so bad I could hardly focus I was embarrassed by the foul smell the movers were complaining I was too, Jose helped try and put so cleaning solution that was a joke the smell was that foul the inside had coffee spills it was nasty,I was on a time schedule so I had to deal with it I would never recommend and friends or family to this particular location, staff SO VERY UNPROFESSIONAL, TALKING AMONGST THEMSELVES WHILE THE LINE WAS LONG JUST PITIFUL CORPORATE NEEDS TO LOOK IN TO THIS IMMEDIATELY ITS NOT PROFESSIONAL NOR SAFE.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Cassandra R. 
Rating:
4.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Steven U. 
Rating:
5.0

I always appreciate you all

April W. 
Rating:
5.0

Customer did not leave a comment.

Nestor M. 
Rating:
5.0

Customer service was great and even those are working in the yard the workers did a great job for you to get your truck or trailer

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Juanito P. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
2.0

The woman who helped me pick it up was amazing. The gentleman who attached the tow dolly to my truck said the lights worked, but they didn't. Found out when it hit night time and no one saw lights on the trailer. Saw them on my truck but not the trailer

Amanda J. 
Rating:
5.0

Customer did not leave a comment.

Gloria A.  |  Overall Experience 
Rating:
5.0

All went well just like I was hoping. Thank you.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Nadalea T. 
Rating:
3.0

Deodorize vehicles, please. I rented a pick up truck and the cab smelled so disgusting that I bought air fresheners for the truck. It only helped a little and I was forced to ride with the windows down (in 95+ degree weather). This was truly an awful experience.

Maria G. 
Rating:
1.0

First l had to drive 20 miles to Hemet to pick up the trailer. Than when l arrived for 1pm pick up was told the trailer was not there and it would be a 2 hours wait so l request the next size down than l was told it was one 4 miles from my home , so l ask if l could drop this trailer at the place close to my home and was told NO so l rented it because l was not sure if it would be there when l go there so l tow this trailer 34 miles to my home and back the service lady's were very rude when l request the trailer and so was the lady who rented me the trailer they made me feel like shit and not want to come back to uhaul Fred Walker 951-642-0998

Fred W. 
Rating:
5.0

It was great experience thank you

Rosalin M. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
4.0

Customer did not leave a comment.

ERNEST R. 
Rating:
4.0

The truck was old and lacking in power.

Richard C. 
Rating:
3.0

They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed

Christine B.  |  Overall Experience 
Rating:
1.0

I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

LORIE G.  |  First Impressions 
No reviews have been submitted for this location.

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