El cliente no dejó un comentario.Pedro S.
Customer Reviews for U-Haul Moving & Storage of Hemet
Hemet, CA 92543
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Brandon E.
El cliente no dejó un comentario.Lashawna D.
El cliente no dejó un comentario.Coralyn A.
The young man at the counter was excellent and the one that hooked us up was great but when returning you had an older guy that walked around and didn't want to help anyone the yard guys were busy we had to get the young mam that rented it to us to help but he did a great jobRobert S.
Customer service both inside and outside were excellentMarlon M.
El cliente no dejó un comentario.Gabriel V.
Don't allow reservations if trucks are not going to be available. I reserved a 20' ft truck 2 weeks in advance. I was told the day before I moved out that the closest truck was 60 miles from my location and was 26' long. I was offered no solutions or recommendations. I had to call back several times asking different representatives and self advocate by brainstorming solutions. Representatives were not helpful. I finally asked if they could help out with mileage and they approved this request. They then did not reserve the Uhaul truck properly so I had to call back again for them to correct the issue. Then I received no verification even though I asked for it. In the end, I had to spend an extra 60 miles in gasoline for an issue Uhaul poor planning caused and had to drive 60 miles out of the way to get a truck that I had reserved well in advance. Completely unprofessional to cancel a truck on people less than 24 hours prior to a move. Not only a financial burden for the truck, or a mental burden, but a financial burden because of those hired to help me move. Put yourself in the customers shoesdavid W.
Extraordinario servicio al clienteZelda J.
El cliente no dejó un comentario.Cody W.
El cliente no dejó un comentario.howard M.
El cliente no dejó un comentario.Gilbert M.
Very professional as always thank you again!John J.
Really liked the mobile check in and our drop off was quick and friendly.Debra M.
El cliente no dejó un comentario.John B.
Saturday is a big pick-up/drop-off day, consider having more employees available for this day.Edwin C.
Online registration is worthless. Last three times I've rented Uhaul equipment the online process was more trouble than it was worth.Kenneth H.
El cliente no dejó un comentario.jasmen H.
Well I made a reservation for a. 8 foot truck. When I went to pick it up it was unavailable. They told me they would give me a 10 foot truck for the same rate. I accepted because I had no choice. The truck I was suppose to get was suppose to come back with a quarter tank I brought it back and was not suppose to be charged mileage. Yet I was. I was under impression that I was to receive 50 cash if my reservation was available. I was quote 30.00 for my reservation. And a 63.00 fuel credit was supposed to be applied. And was charged 200 but they tried to charge me 400 how can they do that when I can not verify the mileage ro determine if I was over charged? . The vehicle I was given didn't match the paperwork I had and I was charged for mileage that I can not verify because the vehicle on my receipt is suppose to have had 60000 mile and it had 87000 prior to leaving the shop. Also windows were filthy. This place needs some new employees. I am not happy with the service an will be sharing my experiences with social media. You guys promote false advertisement and put me at risk buy giving me a vehicle not registered item insured to me. Just be glad nothing happened but if it had you guys would be getting sued. I am extremely dissatisfied with my level of service and most definetly WILL NOT be using uhaul ever again.Garland D.
El cliente no dejó un comentario.Ellen L.
Honestly I can't think of a thing you guys did very well thank you very muchDonald B.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.MELISSA M.
El cliente no dejó un comentario.Kelly K.
The experience was fast and friendly, The phone was picked up after the third ring, the reservation took about 5 minutes to complete, the pick up was fast and friendly, and the drop off was a great location and close to home. I have always preferred to use UHaul as my moving partner.Stephanie D.
El cliente no dejó un comentario.Maggie G.
Nothing, experience was great.ED C.
Great costumer serviceIngrid P.
El cliente no dejó un comentario.WALDO L.
El cliente no dejó un comentario.Luis A.
El cliente no dejó un comentario.Steve J.
El cliente no dejó un comentario.Chad M.
El cliente no dejó un comentario.Meranda P.
El cliente no dejó un comentario.Joseph A.
Good serviceAlejandro C.
El cliente no dejó un comentario.STEPHEN A.
El cliente no dejó un comentario.Clarence P.
No, excellent location and the staff was awesome. Thank you Israel JohnsonIsrael J.
Everyone was super friendly and helpful.KARIN B.
El cliente no dejó un comentario.Monique C.
Trailer had some residue from previous renter. No problems otherwise.Paul D.
Great experience-everything went very smoothly and I am a satisfied customer. I was surprised at how much was available to buy in the store as far as moving supplies and I thought the prices were reasonable- the store seemed to be very clean and nicely organized.stephan B.
First I was sent over an hour from my home/ preferred pickup location when I was told it should be no further than the next town. Then sent to this location for the trailer. The trailer was extremely filthy with oil/ diesel exhaust. The trailer fender was not properly secured. I fixed it before hauling my vehicle. No attempt was made to discount my rental for the extra 2 hours I had to drive for the rental. The only reason I will use uhaul again is because no one else does a one way trailer rental.Brian M.
Just a very slow process when checking out. This is the second time in the last 6 month I have used this location and it was one person in the office with multiple people in line both times. Over 40 minutes both timesShane S.
El cliente no dejó un comentario.Coralyn A.
El cliente no dejó un comentario.Jeffrey T.
Customer service was outstanding. Will be renting from this location again.Renee R.
Need additional employees to help out when busyChandra B.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.terence C.
El cliente no dejó un comentario.DANIEL ANTHONY F.
El cliente no dejó un comentario.Cymbert F.
El cliente no dejó un comentario.Sally S.
Lower the mileage fee.Maria D.
Could be better with assisting customers who face problems with the trucks during transportation.Chris M.
Truck was dirty full of sunflower seeds. Truck only had 1/8 of a tank when I got it. The Truck steering was off. Didn't like the way the truck ran.Mark C.
El cliente no dejó un comentario.Thai Y.
The gentleman who helped me today were simply amazing! They helped me and my father with open arms. They were knowledgeable, kind and patient. Will definitely be coming back! Special S/o to the manager( or owner).Taylor B.
El cliente no dejó un comentario.Steven D.
El cliente no dejó un comentario.Edy P.
They always have great inventory, well maintained vehicles and friendly staff.Toni C.
El cliente no dejó un comentario.Robert M.
This is not a knock on the Hemet location They were absolutely outstanding and so helpful It was the fact that we had to go so far out of our way to pick up the auto transport carrier.Dawn L.
El cliente no dejó un comentario.sophia A.
El cliente no dejó un comentario.Zenia C.
El cliente no dejó un comentario.Jasmin C.
El cliente no dejó un comentario.Greta T.
El cliente no dejó un comentario.Derrick D.
I ended up at this location after being stood up at your stax location in Homeland. I have always enjoyed a perfect relationship with the hemet location. Uhaul need to monitor the folks that are renting the equipment an really don't care about your reputation.David H.
El cliente no dejó un comentario.Joseph C.
Good friendly crew.Ed V.
El cliente no dejó un comentario.juan R.
Giving a 2 star due to lot attendant Austin being extremely rude to me when I arrived and threatening to not give me the trailer I reserved after being very rude to me......assistant manager wasn't much help defending her rude employee and didn't care bout how I was treated woulda been 1 star but other lot attendant Jose was a great help in helping hook up my trailer, make sure everythin was workin and even getting the adapter for my suv to hook the lights up to my trailer. Jose ty so much for ur help and Austin u need to learn to respect customers or find a diff field to work in cuz ur customer service sucksJoseph W.
This is up to you guys, I am always happy with your service, attention, and the way you treat me, just keep up the good work and make everyone feel good thankschristano R.
Tell the customer how wide the vehicle is including the mirrors that stick out because it is too wide to go over a narrow bridge. I had an accident because of this.Sheri C.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.susan T.
El cliente no dejó un comentario.Patty C.
My only complaints is that it took almost an hour to make it to the front of the line when I got there to rent my truck. The staff was great, but the computer system was too slow, and kept freezing. Other than that I had a great experience. The staff was attentive and helpful. I would definitely recommend this location to others, I would just recommend getting there early.Monica P.
El cliente no dejó un comentario.Cesar H.
Keep doing what your doing, job well doneYoni Z.
The guy that attended me was so helpful and courteous. In just a few minutes I was out of there.Lina D.
El cliente no dejó un comentario.April M.
The lines were long today. Other then the long wait it was a good experience.Monica D.
Manager is a good guy. Makes sure problems are solved quickly.Wesley L.
Less wait time at the check in line.DEAN V.
Keep it upSteven W.
I went to return the truck and arrived at 6:56pm and the lady on duty went to lock the doors. They close at 7:00pm. No help or anything but she did walk out just to tell us the truck needed to be behind another van. I proceeded with a night drop off procedure which took me only 5 mins. I am a manager at a retail store and if a customer walks in 5 minutes before we close. We help the customer and then close the store. It took 5 minutes to return the truck. I'm very displeased. To spend so much money to get this kind of service is very distasteful.Maria G.
El cliente no dejó un comentario.Emma A.
I got the four wheel car dolly and it was terrible to try and get a 2019 Ford Ranger on it. I want able to get it up on the trailer so for me it was a waste of money. They need to mount a wench on it to be able to get a car up on it. I ended up having a tow truck come get it.John R.
asked for a credit for 1/4 tank of gas and was told no.Joseph G.
Aaron Cortez was very helpful. He is friendly and old school. He gets the job done. No ifs, ands, or buts about it. He deserves a raises.Albert J.
Counter people were very slow and did not recognize anyone waiting in line .Jose P.
Wait times. The line was almost out the door with one person working the register. I waited in line for over an hour to pick up my reservation.Floyd M.
El cliente no dejó un comentario.Bradley F.
El cliente no dejó un comentario.Robert G.
Great guy who I dropped off the truck to very nice.Dietric D.
Good customer service!Maela P. | Overall Experience
El cliente no dejó un comentario.Anthony B. | First Impressions
El cliente no dejó un comentario.Frances N. | Overall Experience
The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.Gayle Y. | Overall Experience
Everyone is nice and friendly.Maela P. | First Impressions
El cliente no dejó un comentario.Gloria A. | First Impressions
El cliente no dejó un comentario.Tamara W. | First Impressions
El cliente no dejó un comentario.Gloria A. | Overall Experience
They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closedChristine B. | Overall Experience
When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...Winnie M. | Overall Experience
The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.brenda j. | Overall Experience
I loved my storage box and believe me I hated to leave but I'm moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!Amanda M. | Overall Experience
Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.GARRY G. | Overall Experience
All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.Michael M. | First Impressions
El cliente no dejó un comentario.Linette P. | Overall Experience
Spencer and Lyndsey are very helpful and accommodating.Frank Y. | Overall Experience
Thank Guys for everythingevans t. | Overall Experience
Truck was clean - size was convenientbrenda j. | First Impressions
Servicio al cliente de excelencia.Mary R. | Overall Experience
Awesome employeesSandra G. | Overall Experience
Very helpful and friendly.Mary R. | First Impressions
I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happyLORIE G. | First Impressions
great facility and customer service!George L. | Overall Experience
great servicerobert m. | Reservación
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