Comentarios de los clientes para U-Haul Moving & Storage of Hemet

The agent was very rude and took my picture on her personal phone. She seemed aggravated and aggressive that I had question about why she need three phone numbers to reach me. They park the truck on the street for me to review it when the parking lot was completely empty. I am not sure if this was racially motivated or just bad customer service.

Customer service very satisfied

your staff did an excellent job!!

The brakes on this truck were a bit squishy.

Not allow the feed place to rent to people. (the one down the street) my buddy picked one up there and it was nightmare. The location I rented from with Nathan was the best as always.

Reservation became corrupted at check in causing massive confusion and a delayed departure time.

Answer the telephones.

There was only one person to take the line of people waiting to rent a truck, so having made a previous reservation, and even showing up a half-hour earlier than I was scheduled to pick up the truck in the morning made no difference...I was in line to rent the truck for 30 minutes!...I won't do that again.

Prompt and friendly service

Very good service

You don't have to improve on anything every time I make my reservation the trucks are available the staff is courteous and especially Josie will help me out with all my truck needs

More trucks. It cost me $30 extra and an hour and a half of time extra to rent in Hemet over Stax Up Homeland. This results in more jobs using our own small truck.

The only thing I would recommend is one more person in the field on Friday, sat ,sun

They could probably use more staff, but I did notice they are hiring now too. I think everything was good. The service, was courteous and efficient. The equipment was clean and in good working order.

We put in reservation a week in advance to drop off trailer in San Clemente. When we got there we were told they had no trailers that could be used. So we had to round trip the trailer. We were not happy

I think I was over charged and my mileage was exaggerated

initially I got the confirmed booking to pickup and they called me before one day and cancel my reservation, after asking they said I can pickup my truck after 11am, and will get the $50 credit as per my online reservation, but after return the truck, I didn't receive anything, what is this?? Also the tuck was very bad in condition and hardly can move with the different sound.

Service was great.

Better customer service. Delivery was a nightmare and all messed up.

Excellent workers from dispatch to person who gave me equipment

Was just notified of an additional charge for additional days when I returned this truck before the drop off time on the 16th

The staff was so friendly and so helpful. Thought explained the auto tow. Staff so helpful in Hemet, CA and when we arrived in Las Vegas. Thank you and I will certainly recommend your service to family and friends!

Service was good, everyone was friendly and professional. Equipment was in good condition.

I have used this location several times since 2007 and I have never had an issue.

Josie was awesome!! Great customer service! I was very happy with the pick up and drop off.

Great.

The lady (Josie) who help us out was very helpful. Very good service

Great customer service the young lady was helpful today a 10 plus customers service.

Keep.up the great job guys

I had called the 800 number to request for a bigger truck and it was handled amazingly. The bigger truck was reserved for me so I can go in and switch out the trucks without issue. Here's where it went down hill for me. The clerk who helped me definitely didn't want to take the extra steps to change out the truck and even mentioned that it was “still going to be expensive”. I kept my cool throughout the ordeal, but I'm the one paying for the truck and dealing with the stresses of moving. I know that I asked for a change. Why do I have to go through someone clearly not happy to take the extra steps to assist someone with this? Just didn't seem right to me and wanted to share.

Very efficient!

Not sure everyone was friendly and helpful the hole procces was easy from getting it to returning it.

Was told by the person handling transaction that I dint have to return until 9am. When returned at 840am she charged me extra day rental of dolly and pads which was 20.00 because I was 40 minutes late and she was the one that told me 9am because they didn't open until 9am and it looked to me they open well before 9am so why would she say that ?

They were so nice and understanding. I filled my reservation out wrong and the young lady helped to get it fixed. She was so nice and polite. The young man that hooked the uhaul up was also very nice and friendly.

Better custom service

Encourage the personalities of some who see the glass half empty instead of half full. Maybe some type of incentives to help those. Life in this world can be viewed positive too!!

Truck was dirty. I cleaned the steering wheel which was just grimy with dirt. Made me feel that it had not been wiped.

The only negative thing I have to say is that you guys need to fix where you can't reserve a truck/van over the mobile at 6am. Get there at 6 am and can't pick up the truck/van because you have to wait until the store opens to rent it. It should not let you choose 6am very frustrating as a customer. Other than that everything was good.

First, the representatives were not wearing their uniform properly. They had masks down and no name tags. The lady that did my contract was Very nice but her language wasn't professional and seemed to be too comfortable. Like if she was at home. The verbiage she used with her customers didn't seem appropriate. Second, It was a weekday and they weren't that busy at all and the store was dirty, the bulk boxes still had straps and covers like if they were just shipped (but they weren't) and the lady behind me was going to buy a bulk but ended up only getting 2 singles since the pack wasn't available to grab. Third, the propane tank was closed and their display was in their hitch bay still at 10:30 when I arrived. I had rented this same trailer a few weeks back and the same marker light and license lens were not repaired. Aren't they loosing money on their repairs?? The rep outside took abnormally long to get me hooked up and had his mask on his neck most of the time. Bottom line the store was dirty, the staff was unprofessional and inefficient, and the service was poor. Seems like they don't care. I put this review with the best intentions to give my feedback to Uhaul so you all can improve. Feel free to contact me for details or pictures. Best.

Horrible horrible horrible, no one wanted to find the keys for the truck I rented and after that they left me outside waiting for half an hour while they Argued over who had to walk to the dirt lot to drive the truck up to me I will never come back to this location

I reserved an appliance dolly for the next day. When I went to pick it up, I was told I had reserved a 20 foot truck. How does an appliance dolly become a truck. The young woman who waited on effectively called me a liar and said the truck was reserved.

Everything was great. Jesse was a huge help and I was very pleased with the experience.

Just keep on- keeping on ! Thanks again! Frank did a great job hooking up the Trailer to my Truck ! Real nice guy !😎

Service was very good. No change needed

I had to drive here from Menifee. They had one person helping multiple people at once. I was supposed to get an appliance dolly and when I finally got home to start loading up the Uhaul I realized they didn't give me the dolly. I called them and they wanted me to drive all the way back to pick it up. I didn't have time for that. I had to rent another dolly at a closer location. I was not happy!

Keep up the great work 👍

I love this u hale location very good

The staff was great my only issue was I reserved a 20 ft truck on Wednesday and when I arrived on Saturday they had nothing my moving experience was horrible due to not having the truck I reserved

The "Agent" who "helped" me, Ms. Brimley Cooke, was incredibly Rude!!! She should be FIRED!!!

I was very satisfied with the van they have ready for me super clean and very easy to drive!!! The staff very nice but the young man who received the van even nicer and polite !!!!

Nothing... The gentleman that checked the truck in was very clear in letting me know that there will be no further charges. It wasn't those exact words, but I walked away free of fear. I don't know his name, but I appreciate his service and clarity...

Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.

All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.

Spencer and Lyndsey are very helpful and accommodating.

Thank Guys for everything

Truck was clean - size was convenient

Excellent customer service.

Awesome employees

Very helpful and friendly.

I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

great facility and customer service!

great service