Customer Reviews for U-Haul Moving & Storage of Hemet

6,777 comentarios

380 N State St   Hemet, CA 92543

(951) 652-6802

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 652-6802

380 N State St
Hemet, CA 92543

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent customer service

Emmett S. 
Clasificación:
4.0

jusr need for help in the front desk, more employees

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CC M. 
Clasificación:
2.0

What we reserved was not available and we did not get a heads up regarding this.

Mario L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
5.0

I rented this uhaul to assist with moving the belongings of my recently passed mother and the associates here were helpful and made my situation a lot less hard to handle. They are great here!

Simone D. 
Clasificación:
4.0

When customers have to call in to resolve an issue that turns out to be nothing takes way way too long. No

Valerie B. 
Clasificación:
3.0

We lost 2 hours driving time. We had requested a pick up in Murrieta CA.

Scott C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruben R. 
Clasificación:
5.0

Your doing a great a job

JERRY N. 
Clasificación:
2.0

I had a reservation for 8:00, arrived at 8:10, tried to check-in online but was denied. Had to sit around and wait for 50 minutes in 90 degree heat for an employee to arrive. Other customers were there as well, everyone was very annoyed wasting their time. Very frustrating!! Don't offer online check-in if it doesn't work!!

Joanne L. 
Clasificación:
3.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

Box for early drop off - that's what we did

Olivia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro S. 
Clasificación:
5.0

N/C

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashawna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coralyn A. 
Clasificación:
5.0

The young man at the counter was excellent and the one that hooked us up was great but when returning you had an older guy that walked around and didn't want to help anyone the yard guys were busy we had to get the young mam that rented it to us to help but he did a great job

Robert S. 
Clasificación:
5.0

Customer service both inside and outside were excellent

Marlon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel V. 
Clasificación:
1.0

Don't allow reservations if trucks are not going to be available. I reserved a 20' ft truck 2 weeks in advance. I was told the day before I moved out that the closest truck was 60 miles from my location and was 26' long. I was offered no solutions or recommendations. I had to call back several times asking different representatives and self advocate by brainstorming solutions. Representatives were not helpful. I finally asked if they could help out with mileage and they approved this request. They then did not reserve the Uhaul truck properly so I had to call back again for them to correct the issue. Then I received no verification even though I asked for it. In the end, I had to spend an extra 60 miles in gasoline for an issue Uhaul poor planning caused and had to drive 60 miles out of the way to get a truck that I had reserved well in advance. Completely unprofessional to cancel a truck on people less than 24 hours prior to a move. Not only a financial burden for the truck, or a mental burden, but a financial burden because of those hired to help me move. Put yourself in the customers shoes

david W. 
Clasificación:
4.0

Extraordinario servicio al cliente

Zelda J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody W. 
Clasificación:
5.0

El cliente no dejó un comentario.

howard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gilbert M. 
Clasificación:
5.0

Very professional as always thank you again!

John J. 
Clasificación:
5.0

Really liked the mobile check in and our drop off was quick and friendly.

Debra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Saturday is a big pick-up/drop-off day, consider having more employees available for this day.

Edwin C. 
Clasificación:
3.0

Online registration is worthless. Last three times I've rented Uhaul equipment the online process was more trouble than it was worth.

Kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmen H. 
Clasificación:
2.0

Well I made a reservation for a. 8 foot truck. When I went to pick it up it was unavailable. They told me they would give me a 10 foot truck for the same rate. I accepted because I had no choice. The truck I was suppose to get was suppose to come back with a quarter tank I brought it back and was not suppose to be charged mileage. Yet I was. I was under impression that I was to receive 50 cash if my reservation was available. I was quote 30.00 for my reservation. And a 63.00 fuel credit was supposed to be applied. And was charged 200 but they tried to charge me 400 how can they do that when I can not verify the mileage ro determine if I was over charged? . The vehicle I was given didn't match the paperwork I had and I was charged for mileage that I can not verify because the vehicle on my receipt is suppose to have had 60000 mile and it had 87000 prior to leaving the shop. Also windows were filthy. This place needs some new employees. I am not happy with the service an will be sharing my experiences with social media. You guys promote false advertisement and put me at risk buy giving me a vehicle not registered item insured to me. Just be glad nothing happened but if it had you guys would be getting sued. I am extremely dissatisfied with my level of service and most definetly WILL NOT be using uhaul ever again.

Garland D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen L. 
Clasificación:
4.0

Honestly I can't think of a thing you guys did very well thank you very much

Donald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly K. 
Clasificación:
5.0

The experience was fast and friendly, The phone was picked up after the third ring, the reservation took about 5 minutes to complete, the pick up was fast and friendly, and the drop off was a great location and close to home. I have always preferred to use UHaul as my moving partner.

Stephanie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie G. 
Clasificación:
5.0

Nothing, experience was great.

ED C. 
Clasificación:
5.0

Great costumer service

Ingrid P. 
Clasificación:
4.0

El cliente no dejó un comentario.

WALDO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meranda P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

Good service

Alejandro C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clarence P. 
Clasificación:
5.0

No, excellent location and the staff was awesome. Thank you Israel Johnson

Israel J. 
Clasificación:
5.0

Everyone was super friendly and helpful.

KARIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monique C. 
Clasificación:
4.0

Trailer had some residue from previous renter. No problems otherwise.

Paul D. 
Clasificación:
3.0

Great experience-everything went very smoothly and I am a satisfied customer. I was surprised at how much was available to buy in the store as far as moving supplies and I thought the prices were reasonable- the store seemed to be very clean and nicely organized.

stephan B. 
Clasificación:
3.0

First I was sent over an hour from my home/ preferred pickup location when I was told it should be no further than the next town. Then sent to this location for the trailer. The trailer was extremely filthy with oil/ diesel exhaust. The trailer fender was not properly secured. I fixed it before hauling my vehicle. No attempt was made to discount my rental for the extra 2 hours I had to drive for the rental. The only reason I will use uhaul again is because no one else does a one way trailer rental.

Brian M. 
Clasificación:
3.0

Just a very slow process when checking out. This is the second time in the last 6 month I have used this location and it was one person in the office with multiple people in line both times. Over 40 minutes both times

Shane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coralyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
5.0

Customer service was outstanding. Will be renting from this location again.

Renee R. 
Clasificación:
4.0

Need additional employees to help out when busy

Chandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

terence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL ANTHONY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cymbert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally S. 
Clasificación:
5.0

Lower the mileage fee.

Maria D. 
Clasificación:
1.0

Could be better with assisting customers who face problems with the trucks during transportation.

Chris M. 
Clasificación:
4.0

Truck was dirty full of sunflower seeds. Truck only had 1/8 of a tank when I got it. The Truck steering was off. Didn't like the way the truck ran.

Mark C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thai Y. 
Clasificación:
5.0

The gentleman who helped me today were simply amazing! They helped me and my father with open arms. They were knowledgeable, kind and patient. Will definitely be coming back! Special S/o to the manager( or owner).

Taylor B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

Gracias

Rodney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edy P. 
Clasificación:
5.0

They always have great inventory, well maintained vehicles and friendly staff.

Toni C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

This is not a knock on the Hemet location They were absolutely outstanding and so helpful It was the fact that we had to go so far out of our way to pick up the auto transport carrier.

Dawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

sophia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zenia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greta T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick D. 
Clasificación:
5.0

I ended up at this location after being stood up at your stax location in Homeland. I have always enjoyed a perfect relationship with the hemet location. Uhaul need to monitor the folks that are renting the equipment an really don't care about your reputation.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

Good friendly crew.

Ed V. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan R. 
Clasificación:
2.0

Giving a 2 star due to lot attendant Austin being extremely rude to me when I arrived and threatening to not give me the trailer I reserved after being very rude to me......assistant manager wasn't much help defending her rude employee and didn't care bout how I was treated woulda been 1 star but other lot attendant Jose was a great help in helping hook up my trailer, make sure everythin was workin and even getting the adapter for my suv to hook the lights up to my trailer. Jose ty so much for ur help and Austin u need to learn to respect customers or find a diff field to work in cuz ur customer service sucks

Joseph W. 
Clasificación:
5.0

This is up to you guys, I am always happy with your service, attention, and the way you treat me, just keep up the good work and make everyone feel good thanks

christano R. 
Clasificación:
3.0

Tell the customer how wide the vehicle is including the mirrors that stick out because it is too wide to go over a narrow bridge. I had an accident because of this.

Sheri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patty C. 
Clasificación:
5.0

My only complaints is that it took almost an hour to make it to the front of the line when I got there to rent my truck. The staff was great, but the computer system was too slow, and kept freezing. Other than that I had a great experience. The staff was attentive and helpful. I would definitely recommend this location to others, I would just recommend getting there early.

Monica P. 
Clasificación:
5.0

ND

Dione T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar H. 
Clasificación:
5.0

Keep doing what your doing, job well done

Yoni Z. 
Clasificación:
5.0

The guy that attended me was so helpful and courteous. In just a few minutes I was out of there.

Lina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

April M. 
Clasificación:
5.0

Good customer service!

Maela P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Frances N.  |  Overall Experience 
Clasificación:
5.0

The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.

Gayle Y.  |  Overall Experience 
Clasificación:
5.0

Everyone is nice and friendly.

Maela P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria A.  |  Overall Experience 
Clasificación:
3.0

They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed

Christine B.  |  Overall Experience 
Clasificación:
3.0

When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...

Winnie M.  |  Overall Experience 
Clasificación:
3.0

The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.

brenda j.  |  Overall Experience 
Clasificación:
5.0

I loved my storage box and believe me I hated to leave but I'm moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!

Amanda M.  |  Overall Experience 
Clasificación:
5.0

Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.

GARRY G.  |  Overall Experience 
Clasificación:
1.0

All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.

Michael M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Linette P.  |  Overall Experience 
Clasificación:
5.0

Spencer and Lyndsey are very helpful and accommodating.

Frank Y.  |  Overall Experience 
Clasificación:
5.0

Thank Guys for everything

evans t.  |  Overall Experience 
Clasificación:
5.0

Truck was clean - size was convenient

brenda j.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia.

Mary R.  |  Overall Experience 
Clasificación:
5.0

Awesome employees

Sandra G.  |  Overall Experience 
Clasificación:
4.0

Very helpful and friendly.

Mary R.  |  First Impressions 
Clasificación:
1.0

I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

LORIE G.  |  First Impressions 
Clasificación:
5.0

great facility and customer service!

George L.  |  Overall Experience 
Clasificación:
5.0

great service

robert m. | Reservación
No se han enviado comentarios para esta ubicación.

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