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Elijah H. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Helena
Testimonials From Recent Customers
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I reserved a 26 ft truck several days in advance, was notified the day of pickup that it wasn't available, they offered another location with a 20 ft truck, which turned out not to be available either. Ended up with a 16 ft truck and had to make two trips. The "guarantee" of having a reserved truck available apparently doesn't apply. The lady that helped us find the 16 ft truck was amazing, she was in a terrible customer service position and handled it very well.
Chris R.Personnel were very helpful and got me in and out very fast.
ERIC B.Good service, no complaints.
Harold W.Made sure everything was working
Cliff H.Staff was friendly and went out of their way to be helpful
linda g. | First Impressionsthe guy who checked me out and in was super helpful.... You should give him a raise.
Derek W.First month free was great! Free lock use was also a huge perk!
Kyle R. | Overall ExperienceVery Shady in all aspects, i have submitted multiple reports and claims regarding both the behavior and unprofessionalism of Charles, "The Scheduling Supervisor." As well as the inappropriate dealings made, having ordered delivery and pick up at location on specific days, paid and then was told I had to pay additional expenses because the agent failed to do the right thing on their end, resulting in me being extorted to get my goods delivered as was previously agreed and payed for. Wouldn't recommend and would rather burn all my belongings in the street than ever do business with Uhaul or any of its affiliates again. Will be writing a detailed complaint to to BBB as well as the Google website reviews detailing exactly how shady this once reputable company has become.
wyatt M.Always super helpful at this location
Thomas J.The manager helped with the trailer drop off but left the company phone on my bumper which was discovered an hour later. When I went to return the truck after emptying it the trailer was never logged as dropped off.
Bailey H.I was NOT told that the change of drop off location would cost me an extra $300. I was only told it would be an extra $20. for an extra day. Helena Management did refund me $100. Gracias
Janette N.Make the deposit hold on the credit card come off immediately
Brandi H.The people who work here are very helpful and knowledgeable. Great place!
Deborah R.We were in the middle of a stressful move across town, but Dave, the store manager, made the entire experience easy and simple. Thank you for the extra support and effortless way you made the experience easy. Kudos!!!
Wendy M.5/5 Great Customer Service! I will use this location again in the future. They helped me find a wiring harness for my car (which I installed thanks to the uhaul YouTube videos) and helped me with a trailer the next day.
kelsie F.Staff very helpful. Great location !!
Jon Mark H.Absolutely outstanding service !! "Keep on trucking !!"
Wesley T.Include tax in the reservation.
Brian C.Staff was told I wouldn't need the unit after this month, yet I was charged for the next. I go down there right when they open to get told charges will be reversed ( as they should be)....only to have to sit and wait so far 2 days for my money to get back to me... took ya all 5 seconds to take it... yet IM STILL WAITING. Over 48 hrs later.
matthew s. | Overall ExperienceWhen customers rent a U-Box you need to let them know that there will be extra charges for Delivery if they live in a town that U-haul doesn't deliver to. Moving Help did get us our box but it cost a fortune to get it delivered. I will not be using U-box again.
Raymond S.Very friendly and helpful staff. Well stocked and extremely neat looking store front. Easy access. I would highly recommend this location for anything that you might need to move!
Bruce L.the manager was friendly and efficient and even included a free dolly with our rental.
Bradley F.fix the shaky radio in the vehicle. otherwise excellent.
Patrick M.The employees at this location have always acted with respect and had a positive, friendly attitude.
Gabriel M.Great customer service. Uhaul was in great condition. Ramp worked easily
mathew W.I was taken care of truck was just big enough, would recommend to my friends
Brian B.Make this survey shorter.
Wendy T.Fuel had to be done slowly taking nearly 30-40 mins to fill up at each stop. Added about 3-4 hours to our trip.
MOLLY M.Trailer was clean and worked well except it towed hard at highway speeds.
Steve K.Who runs this place? Is he the Golden One? Best run uhaul center I have been to.
SCOTT B.Windshield wiper were bad. Was supposed to get double miles due to not being able to get a truck at my preferred location. Had to tweet it again when I turned the truck in. Never got the call back from customer service after reserving the truck.
Lyn L.Drop off after hours
Karin F.Staff were very friendly and helpful in helping me.
Christopher D.Staff and manager wonderful as usual. They were flexible with me, patient, and treated me very well during a tough time.
Helen L.This location and manager David are amazing. I thought customer service was nearly dead in this country. David reminded me it is not. I had lots needs unfortunately but he went above and beyond. I also had issues on the road and dealt with a customer rep on phone. He was wonderful as well. Uhaul customer service turned a really tough trip into a positive experience. I will only use Uhaul going forward. Great job!
barton K.I can't think of anything
james C.The employees were all so nice and helpful and made sure I was all set to go with my Uhaul trailer. Great customer service!
Emily M.Everything was great. I've rented the same trailer from the same place several times and never had any problems. I've also recommended it to friends. A+
Charles N.Very friendly and helpful staff member. Quick service.
Katie M.Nada
JOHN W.all was good
joe L.I dropped off a 6'Ã-12' trailer last week after putting more than 2000 miles on it and put my items into storage. After only a few days I pulled everyrhing out and rented another trailer today for a short day trip. The staff has been courteous, professional, and the manager Dave has been outstanding to work with.
Brendan W.The gentlemen at drop off location was very kind and didn't require any time to get drop off processed. I left a couple items in the truck cab and he made an effort to contact me to ensure I wouldn't forget these items - really appreciate him taking time to help me out.
David B.Tel about all types of trucks available.
diane P.Loved my experience at this Uhaul! David Fisette was great to work with. I'm not sure who helped me with my return but he was just as friendly and extended our rental long enough we could safely travel back and unload the truck. Much appreciated!
cassie B.No suggestions
elizabeth H.door fell apart after loading, had to fix it my self or get another box, then unload and load a second time, unthread I patched the problem with a friend plus the use of his tools, took over one hour.....
Albert C.I do business at this location for all my moving needs, and it's even better than the last time!
Cecilia L.The drop off was seamless.
Dan M.Wife and I rented a car hauler; as we have used uhaul many times before; we were unhappy about not being able to use our debit card to pay. Another issue: we paid cash for the deposit; yet we have to wait 7-10 days for return of deposit in a paper check form. If you ask for cash up front then the company should return the cash at time of drop-off. We are thoroughly disappointed in this refund of deposit !!!!! Maybe we should have used a different hauling company.....
Baden W.Equipment was not correctly checked back in, Manger added 2 days of rental to my CC without permission and they never even tried to call and check on the trailer I rented until 4 days later? This location does not have it all together at all!
Tim F.Everyone from the GM down were friendly and easy to deal with.
Mark M.I used your storage facility for years. It was always an easy in and out without needing assistance. My son moved back in and I immediately thought of your facility.
Carole S. | First ImpressionsThank you for having a safe place for our college student to store her belongings. She felt safe and loved the access to her storage unit! We appreciate the staff and how helpful and kind they always were!
Stephanie M. | Overall ExperienceWonderful staff. Very Friendly and very helpful. It's always very well lit and very clean. I feel safe and I know my things are safe. Prices are affordable. I would not go anywhere else.
Amy W. | First ImpressionsStorage area was conveniently located and easy to access. Staff were friendly. Rented unit was poorly lit and parking to access it was limited. I felt it was overpriced for what I rented but made due.
kandice lynn m. | Overall ExperienceLove this service
Alan C. | Online Move InServicio al cliente de excelencia. Everyone was always very helpful. The facilities were always extremely clean and well maintained, which I greatly appreciated.
JUSTIN H. | Overall ExperienceI moved boxes and assorted bicycles and tubs in and out for 4 months. I was thankful for the UHaul carts available and a supply of used boxes I could take. It was clean, well lit and for the most part empty of others when I came. Highly recommended.
MORGAN M. | Overall ExperienceJacob Clark was the clerk and he was very helpful and friendly!
Serena A. | First ImpressionsSam is amazing customer service professional. Truly a one-man show at the Lyndale location in Helena. Most amazing experience and service always when I come into this location especially when Sam is here! Anybody in Montana should use this location as their go-to location when renting or working with you all storage building any of your needs. Again I would give them five stars and then some for his kind professional and attend to service to all of his customers needs!
gregg j. | First ImpressionsStaff provided answers to all my questions and worked to make sure I was familiar with the facility. Staff efficient and welcoming.
Mary K. | Overall ExperienceI will definitely recommend this location and likely use it again in the future. Staff was professional and helpful!
Samantha E. | Overall ExperienceIt was a smooth process and I was pleased as how clean and secure the facility was.
MORGAN M. | First ImpressionsStaff are extremely nice and helpful. The facility is very clean and well maintained. I would highly recommend to anyone!
KIMBERLY J. | Overall ExperienceThere was some miscommunication at first. As when I had called we had set up the storage and the truck. However that was not what happen when my kids got there. It was fixed and taken care of. I was charged 62.00 for a truck wr had for a couple hours and a free storage for 30 days. Seems really expensive when I was told 29.00.
Jo G. | First ImpressionsWe were told to use your company because of the K-Mart facility. If Lyndale is to be regarded as convenient for storage of heavy furniture and other heavy household items, then please kindly replace the second level stairs with ramps because your company is not offering any equipment that allows us to safely get heavy items up those stairs. Now I will have to hire another expensive moving crew to get all of those items out of there and it is almost impossible to find reliable and trustworthy moving crews in Helena who actually want to work. My understanding is that move-in to your K-Mart facility would have been much easier. Also, there needs to be enhancement of the instructions for initial entry into the building. The current instructions are not clear about the fact that we have to input access information on two different keypads before entering.
Dr G. | Online Move InThese guys are the best to work with and they are.good to us and they now me really well.
James R. | Overall ExperienceTerrific customer service! Steve, Triston and Will , all of these gentleman Are wonderful customer service representatives
Jeannie N. | First ImpressionsCode given to access building didn't work
Wendy S. | First ImpressionsThe employees were really nice, and I'm really thankful that the older gentleman was so willing to help me find the best solution for my needs.
sarah o. | First ImpressionsIt was difficult to navigate with two buildings and not much signage around. For someone who has never used a storage unit, this should be dealt with accordingly.
Sienna S. | First ImpressionsThe only complaint I have is that I was told I would receive a free lock with the online payment and rental, yet I still ended up being charged for the lock.
Jenna S. | Online Move InExpensive, but overall, a relatively decent value, considering indoor, and heated storage with excellent security, and good customer service.
Adam F. | Overall ExperienceThe customer service was excellent. I originally made reservation via the web since I live out-of-state. However, my daughter who attends college in Helena felt the storage unit we reserved may be too small. I went online to reserve bigger unit but couldn't find a way to cancel my previous reservation. When I called the U-haul storage facility, the person I spoke to took care of cancelling my reservation (no hassle) and moved me to a better unit for my daughter than what I originally reserved. Being so far away, I am so thankful for all of the help that was provided. My daughter successfully moved her stuff in and is very happy with the unit and the service that was provided to her. Thank you, Lyndale U-Haul Storage Facility!! We appreciate you!
Linda G. | Online Move In🏆👍👍👍👍👍🥇
Carole S. | First ImpressionsNeed to fix the alarm and keypad by the south door.
Shandee C. | Overall ExperienceTaylor's and staff were very friendly , helpful, and thorough about questions and explanations. I was very comfortable with the whole process.
sam g. | First ImpressionsOk, SO I had a terrible moving experience (That's what I get for not just going with Uhaul in the first place). I spoke with Taylor, the GM, at my Uhaul branch and she was absolutely amazing! She got me my first 30 days for my storage unit for free and got me a unit close to the door for my very very crappy moving company to deliver my stuff to. The price was comparable to many other storage facilities AND offered heated storage which was a HUGE bonus for me to not have my things in a storage unit where the outdoor temp can fluctuate between -5 degrees and 50 degrees in a weeks period. Every time I was at the unit the common area was clean and well lit. The staff was always super helpful whenever I needed assistance. My only gripe about the whole thing is that their parking situation could be a little better. It was difficult trying to get a Dodge truck and covered trailer in there because loading docks had parking blocks on them that could be easily tripped over loading and unloading trailers (and in my case, made it impossible to lower my covered trailer's loading ramp down, {This however would be a non-issue if you are using a Uhaul rental truck/trailer}) and so the only other entrance to the building is not well designed to handle a vehicle with an attached trailer for unloading and loading, but we got it done. It's because of the STELLAR customer service I experienced with Taylor (The GM) that I will never bother with a moving company again and just go straight to Uhaul for any and all moving and storage needs. PS. PLEASE PLEASE If you choose to use a moving company make sure you RESEARCH and check the Better Business Bureau for that specific moving company.
Zak R. | Overall ExperienceTaylor is fantastic
MICHELLE E. | First ImpressionsVery helpful Staff...Most Highly Recommend!
CHRISTOPHER P. | First ImpressionsGreat service reps T this plCe! They are the greatest!thank you with respect for serving.
Don P. | Overall ExperienceThank you so much! U Haul Helena guides and supported my mom and myself through a new experience as spring semester ended amidst the pandemic. My family is in coastal Carolina; U Haul Helena service was second to none as I asked about boxes, packaging and ....someone to help carry boxes all in the final 12 hrs after finals ended. We DID it! Thank you!
Juliana B. | Overall ExperienceI paid for a 10x10x10 space (or something like that). There was a pole in the middle of it this cutting the space into quadrants. The space I paid for is NOT the space I got. The store wouldn't even offer me a discount! AND...there is NO elevator. NO ELEVATOR?!??
Dana O. | Overall ExperienceSecurity questionable. Lighting adequate. The pay extra to get in outside of office hours is a scam. Facility not always opened at scheduled time. Staff is great when you can find them and get help. Facility is clean. I've watched maintenance slip further with each month. Mistery water leak into my unit was the nail in the coffin.
trevor l. | Overall ExperienceWhen my mother passed away, I needed a place to store her items so I could sort through them all. I was able to get the right size unit immediately, and had access whenever I needed it. The staff was always super professional and helpful. I also very much appreciated how quickly COVID measures were adopted so that the facility was safe.
Laura D. | Overall ExperienceWe did run across some mice running around in the storage facility. Also was displeased when I delayed a payment by about 2 days when Covid-19 hit us. I was charged a "late fee" and even though I explained my situation (husband just died), no break at all. I thought it was rather inhuman considering the circumstances. I'd never had a late payment to them for the years we had the unit.
MARTHA H. | Overall ExperienceClay and then Taylor were there to assist with a smile, at any time! Storage made easy and safe!
Sherry e. | Overall ExperienceThe service was great. What was NOT great was finding out the large storage locker I ordered has a support beam running through it. That makes is functionally NOT the size of the locker I rented. You should inform clients and offer a discount. That is crap.
Dana O. | First ImpressionsA little pricey, but extremely secure with heated indoor units, and very friendly, professional staff/Owner.
Adam F. | Overall ExperienceI am extremely impressed by the professionalism, willingness to take the time to show me my options, and helpfulness of your incredible employee, Sam! He was truly amazing. He was fairly busy and the only employee there, yet was calm, collected, and incredibly efficient. You are very fortunate to have him taking care of your business. Thank you for the great experience! I will definitely recommend you to others!
Anita C. | First ImpressionsClean and friendly
James R. | First ImpressionsThe only problem was there wasn't sufficient lighting in my storage unit.
Dellanno F. | Overall ExperienceMy friend had to leave before I got there, so he ask them to please help me by putting my boxes in the storage unit for me, as I have a disability. They were polite, but no one helped me move the boxs
carrole s. | First ImpressionsGreat experience.
Robert F. | Overall ExperienceFantastic Facility!
Cal M. | First Impressionsa safe place to store things
KAREN P. | Overall ExperienceEveryone at U-Haul in Helena, MT was professional, courteous and super helpful! Would most certainly recommend this office to anyone.
Linda G. | Overall ExperienceSome staff were inpatient but other then that very nice
Shasta H. | Overall ExperienceClean units and customer service was excellent! I will recommend use at this location to others!
Timothy L. | Overall ExperienceGreat clean and secure location, helpful and friendly staff!! Thanks!
SARAH H. | Overall ExperienceVery impressed with this facility and staff. I have had some very negative experiences with UHaul in other cities but this storage will get both my return patronage and highest recommendations.
SARAH H. | Overall ExperienceIf I needed a storage unit in Helena again, I would go to U-Haul! The place was always clean and picked up. Clay and his workers were awesome. So knowledgable, professional and friendly.
Gloria L. | Overall ExperienceWish it had an elevator.... Super clean!
travis t. | First ImpressionsVery helpful and considerate. When staff noticed I was assigned to move my heavy fur other into a second story unit, they immediately offered an available unit on the ground floor. 5 stars hands down!
Briggs A. | Overall ExperienceVery friendly and helpful. Would use again because that free month is awesome!!
cindy t. | Overall ExperienceThe folks at U-Haul in Helena were super helpful and kind in providing their advice for my moving situation and were prompt to set me up with the affordable storage I need!
Joseph T. | First ImpressionsEmployees were excellent and very professional. I will use Uhaul moving and storage of Helena again!
Timothy L. | First ImpressionsThe Helena crew went above and beyond. EXCELLENT!!!
Richard B. | First ImpressionsThis facility was very helpful and efficient. The staff were friendly and professional.
Leslie S. | First ImpressionsI have been doing business on Lyndale for years and have always had good service.
Linda R. | Overall ExperienceCourtesy and Knowledge Plus!
Sherry e. | First ImpressionsVery positive profficient.thank you.
Ramona H. | First ImpressionsNinguno
Angie G. | Overall ExperienceEverything was excellent on both ends. The young guys in Helena (Stephen & Tristan) were awesome!
Thomas S. | First ImpressionsAwesome management with even better employees! Helena Uhaul will always have my business!
Hunter M. | First ImpressionsThe employees were helpful my stuff was secure. I even was gifted a couple days while moving my belongings out. I feel blessed for the service I received by Helena Haul
Lonna A. | Overall ExperienceFast, friendly, helpful service. Nicest, cleanest storage unit I have ever seen.
Brielle G. | First ImpressionsVery helpful, informative and friendly staff. Gracias
misty w. | First ImpressionsThe manager was patient and kind, and walked me through every aspect of the storage containers. Pricing, Hours, Loading Dock, Entry. He offered use of dollys and gave me a discount on a lock.
Susan b. | First ImpressionsWe keep getting storage bills after I paid and turned in card keys. First month was free but next 3 days cost over $54. Now they $20.00 for a late fee . Something wrong somewhere, over.
Mike W. | Overall ExperienceWe have not moved our stuff in yet, but we stopped in to see the spaces we had "rented" a month ago, much to our surprise we didn't have a reservation. The space looks great, but staff needs training
debbie g. | First ImpressionsYou would do better if you pro rated days of the month, over.
Mike W. | First ImpressionsThey will do anything to get more money out of people and don't follow their contracts.
Edward H. | First ImpressionsI had nothing but the best service from Clayton and his staff. They treated me as I was the most important customer they had, but I noticed they treated all the customers around me the same way.
Warren J. | Overall ExperienceClay went above and beyond to help. Thank you very much!
Gazie R. | Overall ExperienceShockingly great experience. From personalized storage service, to friendly customer service, A+
Fred W. | First ImpressionsGuys were great and very helpful. Real nice facility and really like the level of security.
Jeff B. | First Impressions