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TYLER O.Customer Reviews for U-Haul Moving & Storage of Helena
Testimonials From Recent Customers
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I was quoted around $300 to rent a car tow, and was charged around $900.00! They have the customer between a rock and a hard place. What a rip off!!!
Barbara S.I drove a 20ft truck over 1250 miles! The mirrors made all the difference in my trip experience. You won't miss a thing and that took a lot of stress out of driving through major cities!!
DIANE L.Everything was first class. Very pleased with the great attitudes and help from all of the employees. ¡Gracias!
THOMAS B.Super chill guy.
KATELYNN B.Great service
KATHY B.It worked great; loved that I could reserve on line
COLETTE MARIE M.I've used this location several times now. The associates are very friendly and helpful. The vehicles are clean and well maintained. I would recommend this location to anyone that is moving or just needs a rental.
Joshua K.The truck wasn't very well looked over before being rented out. Maintenance of the vehicle is important before giving them to customers. Location isn't overly convenient when driving the truck off of property. Very small lot, tight area.
SAMANTHA F.Vehicle smelled strongly of cigarette smoke
GARY R.Great people, great service, great prices.
KENNETH C.You are the best!
KATHERINE S.You guys are fantastic! Thank you so much for your time and help
mariusz Z.The gal that helped me out was so nice and patient. She was a friendly face when my day was a rough one from moving and being tired. I would recommend because of her!
Tandalaya R.The kindness was phenomenal, the service was awesome. Would definitely recommend along with the amazing help and kindness recieved from Taylor. Excellent.
Zachary R.All good - guy working had to fill a million propane tanks at once and was still in good spirits after
Toby C.Better customer service
DWAYNE O.Employees were very helpful and efficient (both during pickup and drop-off).
Charlie B.Great experience and customer service!
Kelly H.When you reserve a specific trailer, they always as what you want when I already did that online. The trailer was dirty, and well, we live in Montana, and winter is not friendly to equipment.
Terry G.U-Haul leaked and got my boxes wet, and unknown damage
Brian L.Nothing - they are great!
Richard W.Employee and customers not wearing face masks.
Edward S.Need to fix the alarm and keypad by the south door.
Shandee C. | Overall ExperienceTaylor's and staff were very friendly , helpful, and thorough about questions and explanations. I was very comfortable with the whole process.
sam g. | First ImpressionsOk, SO I had a terrible moving experience (That's what I get for not just going with Uhaul in the first place). I spoke with Taylor, the GM, at my Uhaul branch and she was absolutely amazing! She got me my first 30 days for my storage unit for free and got me a unit close to the door for my very very crappy moving company to deliver my stuff to. The price was comparable to many other storage facilities AND offered heated storage which was a HUGE bonus for me to not have my things in a storage unit where the outdoor temp can fluctuate between -5 degrees and 50 degrees in a weeks period. Every time I was at the unit the common area was clean and well lit. The staff was always super helpful whenever I needed assistance. My only gripe about the whole thing is that their parking situation could be a little better. It was difficult trying to get a Dodge truck and covered trailer in there because loading docks had parking blocks on them that could be easily tripped over loading and unloading trailers (and in my case, made it impossible to lower my covered trailer's loading ramp down, {This however would be a non-issue if you are using a Uhaul rental truck/trailer}) and so the only other entrance to the building is not well designed to handle a vehicle with an attached trailer for unloading and loading, but we got it done. It's because of the STELLAR customer service I experienced with Taylor (The GM) that I will never bother with a moving company again and just go straight to Uhaul for any and all moving and storage needs. PS. PLEASE PLEASE If you choose to use a moving company make sure you RESEARCH and check the Better Business Bureau for that specific moving company.
Zak R. | Overall ExperienceI believe the gentleman who helped me was named Samuel. He went above and beyond to make sure that I was able to rent the trailer. I had some electrical issues and was afraid my whole trip would be waisted. He made sure I was able to get a trailer and everything was working perfectly!!!
Heather M.completely screwed me 12 hrs before I was to pick up my truck and car hauler Had to spend additional $2500 to rent a larger truck.
casey B.need back up cameras for safety. I would pay more.
Christy M.Awesome service
KATHY PETERSON B.The Customer Service agent was very friendly, courteous, and thoroughly explained details! He even upsold me some items that turned out to be very helpful!! I will go back in a few months when I need to move my things into my new home! Well done!! Not like the jerk in Big Timber, I might add. I said "I will NEVER use U-Haul again!!!!" He's giving you all a BAD name!
Marie M.haul needed an oil change
Alice O.Very easy pick up and great to have after hours drop off
Amy S.tail light was not working when we hooked up trailer however they were able to fix it but it did delay us slightly.
Thomas L.The gentlemen who worked with us was very accommodating. Great customer service!
Jaydy R.Everything was easy and great.
Thomas B.Person helping me was great
KATHY PETERSON B.The customer service was excellent. The gentleman who helped me went out of his way to make sure the utility trailer I rented was the right one for me.
JERRY WILLIAM M.Took a while for the attendant to find the reservation in the computer because it was misspelled when entered. Then had to go to different building for another attendant to hook up. After hookup and started to drive ahead realized the second trailer was hooked underneath and had to get a jack and uncouple them. Then had to go back in and pay for it. Nearly 40 minutes involved.
rita D.Taylor is fantastic
MICHELLE E. | First ImpressionsAt drop off I was meet with a very professional man named Scott he was very helpful and personal at drop off. I will visit this location and use your service in the future.
KENNETH ALAN C.It's fine.
Brad B.He could listen not dismiss me when I told him about the truck. I had a mask on. ANDI took the truck back a day early and had wished to get credit for the $40/day. When I reserved it she told me I could. The attendant dismissed me. That's not good business.
Rick C.Very helpful Staff...Most Highly Recommend!
CHRISTOPHER P. | First ImpressionsGreat service reps T this plCe! They are the greatest!thank you with respect for serving.
Don P. | Overall ExperienceAwesome people!
Candace F.I called to say I was dropping the trailer. The staff person said that I was not supposed to drop it there - that if I did, the cost could double. She told me to call the Bozeman location and tell them to change something. So I called the U-Haul 800 number. While on hold, I accessed the app on my mobile phone. The app said to drop it at the Lyndale location. Then Marie came on the line on the 800 number, and told me that there was no problem dropping it at Lyndale. When I actually dropped it, everything was fine - but the misinformation on the phone cost me 10-15 minutes of lost time. Final comment - the email you sent with "receipt attached" had a .png file attached that showed the rental, but with a zero charge. So I have no idea, based on this document, how much you charged me. I think your systems need some work.
MARTIN F.Very hard to get in and out.of trucks are parked on the side of the road.
DARLENE ROBERTA W.Great hard working help, the young lady was perfect.
Pat S.no improvements needed! I've rented a fair amount of uhauls and this location is particularly good.
DOUGLAS B.Thank you so much! U Haul Helena guides and supported my mom and myself through a new experience as spring semester ended amidst the pandemic. My family is in coastal Carolina; U Haul Helena service was second to none as I asked about boxes, packaging and ....someone to help carry boxes all in the final 12 hrs after finals ended. We DID it! Thank you!
Juliana B. | Overall ExperienceThis location they where rude and unhelpful. Instead of trying to help me resolve my problem he pushed it off as not his problem. No advise on who to call to get any help with what I needed. Then proceed to show me how I should have hooked the latch. While using all of his body weight to close it I said "Now how do you expect me a person half your size to do that"? Two females loading and unloading this uhaul and you expect us to have the power of a double our size MAN? UNBELIEVABLE!!!! Just unbelievable this experience has shown me that business dont care for your safety they just want you money.
ALISSA M.I paid for a 10x10x10 space (or something like that). There was a pole in the middle of it this cutting the space into quadrants. The space I paid for is NOT the space I got. The store wouldn't even offer me a discount! AND...there is NO elevator. NO ELEVATOR?!??
Dana O. | Overall ExperienceSecurity questionable. Lighting adequate. The pay extra to get in outside of office hours is a scam. Facility not always opened at scheduled time. Staff is great when you can find them and get help. Facility is clean. I've watched maintenance slip further with each month. Mistery water leak into my unit was the nail in the coffin.
trevor l. | Overall ExperienceWhen my mother passed away, I needed a place to store her items so I could sort through them all. I was able to get the right size unit immediately, and had access whenever I needed it. The staff was always super professional and helpful. I also very much appreciated how quickly COVID measures were adopted so that the facility was safe.
Laura D. | Overall ExperienceWe did run across some mice running around in the storage facility. Also was displeased when I delayed a payment by about 2 days when Covid-19 hit us. I was charged a "late fee" and even though I explained my situation (husband just died), no break at all. I thought it was rather inhuman considering the circumstances. I'd never had a late payment to them for the years we had the unit.
MARTHA H. | Overall ExperienceClay and then Taylor were there to assist with a smile, at any time! Storage made easy and safe!
Sherry e. | Overall ExperienceThe service was great. What was NOT great was finding out the large storage locker I ordered has a support beam running through it. That makes is functionally NOT the size of the locker I rented. You should inform clients and offer a discount. That is crap.
Dana O. | First ImpressionsA little pricey, but extremely secure with heated indoor units, and very friendly, professional staff/Owner.
Adam F. | Overall ExperienceI am extremely impressed by the professionalism, willingness to take the time to show me my options, and helpfulness of your incredible employee, Sam! He was truly amazing. He was fairly busy and the only employee there, yet was calm, collected, and incredibly efficient. You are very fortunate to have him taking care of your business. Thank you for the great experience! I will definitely recommend you to others!
Anita C. | First ImpressionsClean and friendly
James R. | First ImpressionsThe only problem was there wasn't sufficient lighting in my storage unit.
Dellanno F. | Overall ExperienceMy friend had to leave before I got there, so he ask them to please help me by putting my boxes in the storage unit for me, as I have a disability. They were polite, but no one helped me move the boxs
carrole s. | First ImpressionsGreat experience.
Robert F. | Overall ExperienceFantastic Facility!
Cal M. | First Impressionsa safe place to store things
KAREN P. | Overall ExperienceEveryone at U-Haul in Helena, MT was professional, courteous and super helpful! Would most certainly recommend this office to anyone.
Linda G. | Overall ExperienceSome staff were inpatient but other then that very nice
Shasta H. | Overall ExperienceClean units and customer service was excellent! I will recommend use at this location to others!
Timothy L. | Overall ExperienceGreat clean and secure location, helpful and friendly staff!! Thanks!
SARAH H. | Overall ExperienceVery impressed with this facility and staff. I have had some very negative experiences with UHaul in other cities but this storage will get both my return patronage and highest recommendations.
SARAH H. | Overall ExperienceIf I needed a storage unit in Helena again, I would go to U-Haul! The place was always clean and picked up. Clay and his workers were awesome. So knowledgable, professional and friendly.
Gloria L. | Overall ExperienceWish it had an elevator.... Super clean!
travis t. | First ImpressionsVery helpful and considerate. When staff noticed I was assigned to move my heavy fur other into a second story unit, they immediately offered an available unit on the ground floor. 5 stars hands down!
Briggs A. | Overall ExperienceVery friendly and helpful. Would use again because that free month is awesome!!
cindy t. | Overall ExperienceThe folks at U-Haul in Helena were super helpful and kind in providing their advice for my moving situation and were prompt to set me up with the affordable storage I need!
Joseph T. | First ImpressionsEmployees were excellent and very professional. I will use Uhaul moving and storage of Helena again!
Timothy L. | First ImpressionsThe Helena crew went above and beyond. EXCELLENT!!!
Richard B. | First ImpressionsThis facility was very helpful and efficient. The staff were friendly and professional.
Leslie S. | First ImpressionsI have been doing business on Lyndale for years and have always had good service.
Linda R. | Overall ExperienceCourtesy and Knowledge Plus!
Sherry e. | First ImpressionsVery positive profficient.thank you.
Ramona H. | First ImpressionsNinguno
Angie G. | Overall ExperienceEverything was excellent on both ends. The young guys in Helena (Stephen & Tristan) were awesome!
Thomas S. | First ImpressionsAwesome management with even better employees! Helena Uhaul will always have my business!
Hunter M. | First ImpressionsThe employees were helpful my stuff was secure. I even was gifted a couple days while moving my belongings out. I feel blessed for the service I received by Helena Haul
Lonna A. | Overall ExperienceFast, friendly, helpful service. Nicest, cleanest storage unit I have ever seen.
Brielle G. | First ImpressionsVery helpful, informative and friendly staff. Gracias
misty w. | First ImpressionsThe manager was patient and kind, and walked me through every aspect of the storage containers. Pricing, Hours, Loading Dock, Entry. He offered use of dollys and gave me a discount on a lock.
Susan b. | First ImpressionsWe keep getting storage bills after I paid and turned in card keys. First month was free but next 3 days cost over $54. Now they $20.00 for a late fee . Something wrong somewhere, over.
Mike W. | Overall ExperienceWe have not moved our stuff in yet, but we stopped in to see the spaces we had "rented" a month ago, much to our surprise we didn't have a reservation. The space looks great, but staff needs training
debbie g. | First ImpressionsYou would do better if you pro rated days of the month, over.
Mike W. | First ImpressionsThey will do anything to get more money out of people and don't follow their contracts.
Edward H. | First ImpressionsI had nothing but the best service from Clayton and his staff. They treated me as I was the most important customer they had, but I noticed they treated all the customers around me the same way.
Warren J. | Overall ExperienceClay went above and beyond to help. Thank you very much!
Gazie R. | Overall ExperienceShockingly great experience. From personalized storage service, to friendly customer service, A+
Fred W. | First ImpressionsGuys were great and very helpful. Real nice facility and really like the level of security.
Jeff B. | First ImpressionsThe storage area worked well.
Eric G. | Overall ExperienceVery clean and secure. We felt that our belongings were in a safe place.
Maryann c. | Overall ExperienceStaff is very helpful, patient, and accommodating. I'm so appreciative.
Yvette M. | Overall ExperienceEveryone was very pleasant
Nicole M. | Overall ExperienceGracias
kim h. | Overall ExperienceNice facility. Great staff Manager was awesome to work with. Storage prices were a little high but worth it.
Len D. | Overall ExperienceClay and his team did a fantastic job ensuring that our needs were met - from the first moment we walked through the door and during every subsequent interaction.
david s. | Overall ExperienceVery professional and willing to accomodate needs . Gracias
kirk s. | ReservaciónClay was extremely helpful and during a very stressful move for my mother, helped the process go much easier. ¡Gracias!
kathleen m. | Overall ExperienceEfficient, prepared, top-notch
FRANK W. | Overall ExperienceThe manager was exceptional. Very professional and courtesy and helpful. I would certainly recommend this location and staff, anytime !!
DeLores D. | ReservaciónGreat service thanks
Clinton H. | Overall ExperiencePlace is run great, manager Clay is a very helpful and professional person to work with. Very pleased
justin l. | Overall ExperienceGood experience.
carol r. | Overall ExperienceThe facilities were always clean and secure. The staff was always friendly and helpful, every time I went in. I will definitely recommend you to others. ¡Gracias!
mary r. | Overall ExperienceWe rented 6 x 10 unit to help us store extra furniture and household items so that we could stage our house for sale. The manager and his staff at U-Haul were exceptionally helpful and friendly.
Stephen B. | Overall ExperienceThe price for 1 storage unit was very expensive and small. For the price I could have gotten a bigger unit someplace else. Also it seemed that they needed more staff working during the holiday weekend
Shanea M. | Overall ExperienceThe strongback service was outstanding
Adell d. | Overall ExperienceAn amazingly clean facility. The restrooms are like hospital operating rooms they are so clean. We will definitely use their services again. The staff made it so easy and the online was great
scott m. | Overall ExperienceI am only recommending the Helena facility. I had the worst experience of my life with Uhaul and will bad mouth them until I die!
patty h. | Overall ExperienceAwful service
katie l. | Overall ExperienceFantastic! The best U-haul experience we've had to date! A model of service and quality.
Chad P. | Overall ExperienceI had a good experience using this storage facility.
curt r. | Overall ExperienceWhat a efficient and easy experience! If in the future I need extra storage, I will choose your storage. Many thanks. Also, for my introductory rent fee mo.
Sherry p. | Overall ExperienceAlways friendly, and made sure that my purchasing experience was easy and fast.
Grace W. | Overall ExperienceGracias
Melanie M. | Overall ExperienceNice
robin p. | Overall ExperiencePerfectly mated my moving/storage needs. The staff was EXTREMELY accommodating and pleasant. Overall, an excellent experience.
dave e. | Overall ExperienceGreat facility and staff
JIM C. | Overall ExperienceClay and his staff are so helpful and professional!
Terri H. | Overall ExperienceStorage and staff were great. The truck we drive cross country was a bit worn out. We were disappointed with it. But here in Helena all was very good.
Chere J. | Overall ExperienceUhaul met my needs and the guy that rented my unit to me was great. Made me feel welcome and no matter how big or small your transaction was that my business was appreciated the same.
Richard S. | Overall ExperienceThe staff made my experience very simple and straight forward. ¡Gracias!
adam s. | Overall ExperienceThe people at this location were exceptional in their work. Very, very good to work with, and also friendly, helpful, and courteous. Great management at the Helena store.
mandie s. | Overall Experience