Customer Reviews for U-Haul Moving & Storage Of Hefner

Rating:

5.0

Super friendly, helpful manager and staff. Great experience. Thank you.

Rating:

5.0

You do great the best a group can with the size of space you have to work with. I mean that's 10 out of 10 for the crew. You can tell their family that's cool

Rating:

5.0

Outstanding Manager and support staff, Eleazar. So helpful and kind

Rating:

5.0

management very helpful and friendly, I pleasure to work with. 7 PM they’re out here in Rockwall. He got one left swap it Out Richmond Dr., Center Richmond Dr., Northeast Lane looks like through a piece of it you can. My

Rating:

5.0

Angie always brightens my day with her knowledge, compassion and care she took me and got me set up within a few minutes even while answering calls for others.

Rating:

5.0

Nothing but awesome

Rating:

3.0

Ceiling fell through in my unit.

Rating:

5.0

Thank you, great customer service. Equipment was perfect.

Rating:

3.0

I would have put a five star but, my Roomate and I got charged for gas we didn't use. Our paper said to fill it to almost half and we were charged for not filling up the entire tank. Over 150 dollars worth of which we didn't use and when we were told we only needed to fill it up to where it was.

Rating:

5.0

Thank you!

Rating:

5.0

Myra was just super pleasant to work with! Everything was quick, easy and painless.

Rating:

5.0

Loved the lady at the desk! Super nice

Rating:

5.0

Needed a motorcycle trailer for an urgent recovery. I was able to get what I needed and get it returned quickly for a reasonable price. The representative was friendly and helpful. Thank you!

Rating:

5.0

The people were outstanding and professional and kind and friendly I would go back if ever I needed to. I would go back to them just. Just for their honesty that goes far with me I like the good treatment thanks people it was delightful I like that

Rating:

5.0

Good 👍 thanks

Rating:

5.0

Don appears to be a very busy man very helpful Very professional

Rating:

5.0

Great customer service

Rating:

5.0

Everyone we encountered were very friendly and knowledgeable!

Rating:

5.0

Very nice n friendly workers

Rating:

4.0

Thank you

Rating:

4.0

the workers where nice in funny 🥰🫶🏾

Rating:

5.0

Angie Is such a great big help . Not only to customers but to the community. She goes above and beyond to be sure that everyone is taken care of Honestly.

Rating:

5.0

Everyone was super friendly and helpful, great experience, I'll be sure to use this location again if I need to move again!

Rating:

5.0

You CANNOT improve on the experience I had. Everything went well.

Rating:

5.0

Isiash G was so helpful and kind.

Rating:

2.0

This was the worst rental experience we have ever had! The initial rental representative was rule, unpleasant and extremely uncomfortable to be around. She was loud and disgusting and disruptive. Her conversation was childish and immature! We nearly called the police department because she was saying things that were so threatening! At this point I still have not ruled out reporting this 2 day experience to the authorities!

Rating:

5.0

The employee that I worked with was awesome. I wish I remembered her name. Great place. Clean and timely.

Rating:

4.0

Location of small, tight area for vehicles. Only one person to help customers, and the truck I drove had the check engine light on. I was charged, but I never received my receipt by email with any details of my charges.

Rating:

2.0

First off their card reader didn't work and they wanted to charge more to use cash even though it was their fault. When I took it back they were unprofessional and couldn't find my information. Arguing with other costumers and trying to involve me. I waited outside at that point. They need to do better!

Rating:

5.0

Miss Angie and her whole staff were the most amazing people that I've ever done business with they get 10 stars in my book LOL very friendly very thorough and so very helpful I thank God everyday for me having my personal belongings at this establishment thank you for all your kindness and hope to do business with you sometime in the future💞

Rating:

5.0

The lady was very rude to me.

Rating:

3.0

Don't have impersonal employees in the back on the phone while new employees in training are left to figure things out alone.

Rating:

3.0

I was a little upset about the size of the trailer. I needed a true 6' opening and the opening was less the 5'. I could not move what I needed to move

Rating:

3.0

Workers need to know how to hook trailers safely. My trail came loos on the road !!!! Almost caused accident!!

Rating:

5.0

The ladies was very helpful when I was moving out of my storage room very professionally and was very friendly

Rating:

5.0

Angie and her entire staff were more than helpful to us. They were able to help us in our time of need without question or hesitation.

Rating:

5.0

The best U-haul shouts to angie and her crew.

Rating:

5.0

Hey just wondering how yall get so awesome

Rating:

1.0

I was over charge and that's not cool.

Rating:

4.0

I would like to thank your team for all their help and support in my move to storage temporarily pending securing new Apartment's Approval. At 69 years old widow with and limited income and energy, it was quite a physical & mental challenge. So thanks again. Go forward looking forward to less stressful times. Thank yall & God Bless. Sharon Moore.

Rating:

5.0

Good customer service.

Rating:

5.0

The representative was great, she was about to leave for the day but helped me any way.

Rating:

1.0

I think the location is all around horrible especially being right next to the train and being stuck in traffic while you're trying to return the U-Haul on time and not making it also I don't think it's right for a employee to make a reservation and then the customer not leave almost 20 minutes later and still be expected to have the U-Haul back on time after wasting 20 minutes that I needed I will not be back to this location.

Rating:

5.0

Everything was great.

Rating:

5.0

Everything thing was so professional from the day of rental til returning. I will always recommend friends,family,and strangers. Thanks.

Rating:

5.0

The manager was very helpful and friendly.

Rating:

4.0

Clean inside of their trucks better & service them. My trucks engine light was on & needed alignment but I got done what I needed w/out any problems.

Rating:

5.0

I was very pleased with my service while visiting your establishment. The ladies were very professional and courteous. *Don't remember their names. I was in your office Sat. Sept. 1 around 4 pm.

Rating:

5.0

Josh is great! He was very helpful and knowledgeable.

Rating:

2.0

The lady that helped me was very rude and inconsiderate. She assumed things without asking me then when I would ask questions we would have to go back and fix errors on the contract. When I asked where my unit was located on the property she told me to just drive around til I found it. The only saving grace was Josh, who when finished with the customer he was helping was able to answer my questions and was very friendly.

Rating:

5.0

Very noisy drive train and brakes. But ran good.

Rating:

3.0

No enough parking for Customers vehicles. All crunched up at the front. Operator needs to add more spaces to his business to accommodate the needs....Thanks

Rating:

5.0

Everyone is very congenial. Appreciate the service. Thanks!

Rating:

1.0

And definitely not the Hefner location for drop-off. Said I left my lock on the back of the truck and they don't know the code. I gave it to them and asked if I wanted my lock. It was on the uhaul from the stillwater location and gave me passcode. You are supposed to lock the back. It is uhauls lock not mine. I feel sorry for the people who had to wait to try to get in. Terrible service both times I rented.

Rating:

5.0

The staff is very friendly and helpful

Rating:

2.0

1- when I first booked a unit it was supposed to be 10x20, which I found out when come to the facility it was over booked and had to take a 5x15 which was too small ( didn't have a choice) 2- first month rent got charged 2xs and the person I talked to had no idea how to resolve the issue 3- the app wouldn't let me close my account and mark moved out two days before time for rent, but still charged for rent because of left stuff in unit ( you changed me twice so it's would be fair you clean it my opinion)

Rating:

4.0

Update their computer system or internet. This is a BUSY location and their software slows them down. So the line gets longer. And people get irritated or impatient. and this crew is really customer service oriented (really wants to serve customers well).

Rating:

5.0

Staff were awesome.

Rating:

4.0

All good, people were friendly and helpful

Rating:

2.0

This location is difficult with the driveway. We have a large truck and by the time you pull in with a trailer you take up the whole space. Then no one can get in or out. They have the other entrance off of the main street blocked. It is very inconvenient. The staff needs to watch vigilantly out the window to open their gate, or they need to give you better directions. I do not plan on returning to this location.

Rating:

5.0

The older white lady was very helpful. Her and james did a amazing job helping me today!

Rating:

5.0

The people were all super nice to me! Even in this heat they made sure to help me out perfectly!

Rating:

5.0

Excellent customer service at this location and Memorial Road in OKC.

Rating:

3.0

The on-line check in was long and involved. If it was shorter especially after a long tiring day.

Rating:

4.0

Thank you Ms. Angie

Rating:

2.0

We need someone to call Us. We wrote in already but no response. -when we picked up truck is was almost empty. We returned it filled up but was charged. - we got charged a cleaning fee and the van was spotless. Please email or call Robert@conceptdesignok.com 405-317-6006

Rating:

5.0

the vehicle was clean and wonderful customer service but the vehicle would not start on my way back to turin it in, which made me late.

Rating:

4.0

The storage was convenient while needed during my move.

Rating:

5.0

Maggie was amazing and very helpful.

Rating:

5.0

thanks to the whole team!!

Rating:

4.0

Headliner was torn and hangs down...keys/ignition were stuck difficult to start truck (had to wrestle the key to start each time engine light was on the entire time

Rating:

2.0

I NEVER have seen the storage unit to be able to rate the unit itself... When I purchased the unit, I thought the rental truck was included because it showed 2 items in my cart... I immediately called the store and they couldn't find a single reservation but I had emails that said otherwise. I call the U-Haul customer service line, she couldn't find anything either... Now 2 days later I received an email stating they "hated to see me go"... I've not received a reply on whether I'll be able to get my money refunded or not ..

Rating:

4.0

The staff that checked me out was very kind

Rating:

5.0

Angie and Josh are extremely nice, and patient people, didn't hesitate at all if anything was needed.. location inside and out was really clean and organized...

Rating:

2.0

My lock was cut off, they called me after they cut it off with an attitude, saying I needed to come pick up the key to my new lock, they had to cut it off to check if it was someone else’s storage!!! Not happy about that, they could’ve called me before they cut it off, they seemed to be unorganized. Will not be using Uhaul for my storage needs in the future.

Rating:

5.0

Angie and her workers are a great team. I will rent from them again in the future.

Rating:

5.0

Joshua was a big help to me.

Rating:

3.0

Debris fell in the my storage,

Rating:

4.0

The Bathroom could use some Special attention. But other than that my experience was Great and I give all my Thanks to Ms. Cebil/ or Sybil she has great customer service skills and I highly recommend her for doing such a wonderful job.

Rating:

3.0

It was hard getting into my storage because I was given an old storage I waited outside for about 20 mins til someone came to help me.

Rating:

5.0

Angie is always smiling anytime I go to make a payment on my union even rent a truck she never fails to meet with knowledge and experience. I will drive miles to go to this location.

Rating:

4.0

Angie Was Very Professional & Helpful. Staff WasAllP

Rating:

5.0

I only use this uhaul site for everything. Customer service and equipment all are great.

Rating:

5.0

Thank you

Rating:

5.0

Ms. Angie is the best ♥️ Hefner 73114

Rating:

5.0

Cybil and Halinda were very great knowledgeable and swift

Rating:

5.0

Great

Rating:

5.0

The manager Angie was fantastic and understanding.

Rating:

4.0

Josh is the best! He's always been so courteous and helpful. He made my UHAUL experience easy and non stressful!😉

Rating:

5.0

As ALWAYS I REALLY LOVE THIS PARTICULAR U-HAUL..THEIR VERY KIND AND HELPFUL.THEY GO ABOVE AND BEYOND HELPING YOU&IF YOUR STRESSED OUT THEY HELP YOU CALM DOWN AND JUST LISTEN TO YOU& HELP YOU MAKE THE BEST DECISION DURING YOUR CRISIS'S.. ANGIE AND HER TEAM ARE AWESOME..I FEEL COMFORTABLE EVERYTIME I NEED A TRUCK..💖💪🔥🏆🏅🥇💝

Rating:

3.0

Room was dirty with no light. Also had dirt and leaves and bugs on and inside all boxes and bags. I chose to leave because of this.

Rating:

4.0

I absolutely love Angie the manager,,she was was very friendly,,helpful and just an awesome lady..the rest of the staff was awesome as well .I would go out of my way to ust that location anytime I need a U-Haul or storage

Rating:

5.0

Nice and friendly workers great price on there storage units they go out there way to help you and to keep there customers satisfied.

Rating:

5.0

The U-Haul storage on Hefner Road in Oklahoma City a Fantastic place to store your items. The staff is friendly, caring and operates out of excellence. I highly recommend wherever a person is located in Oklahoma City, to use is storage facility. It would be worth it. In addition Angie the manager is very professional, attentive to your needs, and a fantastic person to work with.

Rating:

4.0

You have my move out date incorrect I moved everything out of there October 30 swept it out cleaned it out left it unlocked did has some difficulty in communication about that for a few days left a phone message and an email your automated answering system would only address whether or not I had a moving truck account would not give me an option to leave a message finally got someone on the phone about a week later

Rating:

5.0

I would rate this storage facility 10 if I could. I experienced suoerb assistance with supplies, storage and vehicle rentals. Hefner U-Haul and storage will always be my go to for all things moving & storage! A+A+A+

Rating:

5.0

The overall experience was great. The service was excellent they assist me with my boxes out to my 🚗. Which was my first ever. Manager said staff were very nice and helpful 👍

Rating:

3.0

Very clean employee's were friendly

Rating:

5.0

This is my favorite location. The staff is always helpful and friendly.

Rating:

4.0

There were light switches in the two storage units that I rented, but no actual lights. We would have even supplied the light bulbs, but there were no fixtures at all.

Rating:

5.0

Angie is the best!