El cliente no dejó un comentario.
Dana J.Customer Reviews for U-Haul Moving & Storage of Hazelwood
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Best location ever and people are helpful and understanding!!
QUIWONYEN H.Quick and easy!!!
Flynn B.Provide better customer service. When the initial contract was generated the rep was friendly and engaging, no issue then. Upon return of the trailer the rep was horrible at customer service wanted me to park the t trailer for him didn't ask if I wanted to leave the charge on my card or pay cash. Threw my receipt on the counter. There was another guy there when I asked if my charge could be removed to pay cash I was told I should've stayed outside and waited. Horrible I will never rent from that location ever again.
LAVERNE K.Everything was perfect.
william T.Van had tree sap all over it. Needs wash. Online tool sucked. Spent 45 min trying to get van and had to call in to get help
walter H.The samething you did for me because I had know problems and the customer service was great
Latasha B.Service guy Steve was very knowledgeable and helpful
Kevin M.Continue with service on demand meaning you are exceeding expectations
Willie J.Staff was awesome, got me in and set up.
Darian J.Accurate pricing and not allowing agents to change reservation without consent
Robert W.Nothing needs to be changed at all u haul was very affordable considering the way the economy. Thank you !!! I would recommend u haul Hazelwood site to others.
Nora C.To the worker that was there at 7am on Monday that passed me 4 times on the lot and never asked me if I needed any service, maybe headphones should not be worn with explicit lyrics and reciting those lyrics while conducting business. Also did not appreciate the mix up in names that would have resulted in higher milage used. His attitude and initiative to be there to service is piss poor. The general manager was decent and I thank him but the work with no uniform with headphones needs to go
Eian W.Great service from the team there. The manager was awesome to work with. BM
Belinda M.Ce-Ce was an excellent person to work with..
Donnell J.Found out the front break caliper wasn't bolted on. Causing a loud bang every time the break was pressed. This probably wouldn't be as much of an issue around town but drove from St Louis to Chicago.
Eugene P.Anthony was beyond professional
Alex G.Great and polite service, super fast and helpful!
JOSHUA M.C. C. Was very helpful when I wanted to pick up my truck. She got everything taken care of quickly so I could go on my way. I really appreciated that. Everything was great. No complaints.
Jim V.Had issues with the text links, showing the uhaul vehicle images, not opening up in the iphone's safari browser. I had to copy and paste the link into my chrome browser.
Robert M.Manager, Anthony was so helpful ! Thank you’
Betty R. | Overall ExperienceUpon entering one of the employees was on speaker phone with a guest trying to extend a rental. Rather than explaining the process and associated fees the employee told the customer a price and then immediately charged said customer. When the customer said they wanted an explanation of the fee which was higher than they anticipated, the employee said sorry your card was already charged and then hung up on the customer. Incredibly rude customer service and it immediately left me uncomfortable doing business with the Hazelwood U-Haul team. Following that interaction, I recieved my vehicle. The vehicle looked as if it hasn't been properly maintained in some time, damage to the pain schemes, rear wheel well on the driver side as well of a loose gas cap immediately caused me more concern about the reputation of the site. While the vehicle ran fine and handled its task, I will not be returning to this uhaul location in the future and encourage the company to re-look at its customer service methods and vehicle maintenance protocols.
Joshua S.Be real with them
phillis M.I regret not doing the walk around with the worker because the first stop after leaving the lot I noticed the tire was looking low and had a gash in it. We finished our load and put air in the tire and when returning it the gentlemen rudely assumed we gashed the tire. And I am still waiting for the $8 I was owed.
Quinton B.I want people to know Doug, Keith and TJ were the best to deal with, I was in a rush, having a hard time and they made the experience almost enjoyable, and I needed the laugh. Thanks guys
Norma R.I rented a car trailer and the nylon strap end was worn out and so fuzzy, it was hard to poke thru the comealong to tighten the tire down. The rep agreed.
CARY A.Services is self constantly improving
Willie J.A Great sales representative added a positive to my experience. He was very professional and courteous. The location was cleaned and organized. A calm and punctual experience. All was great. Thank you!
Tonia S.outstanding
Gary U.no credit card? no drivers license? no local reference? no problem. when a customer is returning their truck they typically leave you 2 things while they are checking in.(1) keys (2) a FULL tank of gas. fox 11 was kind enough to document my last "rental". www.youtube.com/watch?v=6vR14HwGuL0&list=WL&index=11&t=5557s
Shawn B.Services is still above expectations
Willie J.Everything was great I have very nice customer service and I really appreciate you guys thank you so much
Marranda L.Everyone here helped me greatly during such a tough time. They simply were nice and in such a difficult world it's nice to just have someone be nice. Thank you everyone who helped. Destiny #notjustaname
Destiny W.For my first experience with the U-Haul company it was wonderful great service friendly workers clean truck also had a clean storage I really appreciate it and I thank you guys for your help and your trust in me to drive your U-Haul truck thank you so much
Marranda L. | First ImpressionsAgent was nice & helpful.
Lawrence W.Make sure you have enough dollie's.
Anita H.Excellent service!
Betty R. | First ImpressionsThe lady walking around with the cart was extremely friendly and helpful for our needs.
Christine R. | First Impressionshello,i speak not so good english.i called the store for the truck.i told the store manager T.J. that i maybe i needed translations.he said "no problem,i speaks many languages,and that i would be able to help".i asked him "what languages do you speak?' and he said,"Mandarin,Spanish,English,Hindi,Arabic,Portuguese,Bengali, Russian,Japanese,Punjabi,German, Javanese,Wu,Malay,Telugu,Vietnamese,Korean,French, Marathi,Tamil,Urdu,Turkish,Italian,Yue,Thai,Gujarati,Jin, Southernmin,Persian,Polish,Pashto,Kannada,Xiang,Malayalam, Sundanese,Hausa,Odia,Burmese,Hakka,Ukrainian,Bhojpuri, Tagalog,Yoruba,Maithili,Uzbek,Sindh,Amharic,Fula,Romanian, Oromo,Igbo,Azerbaijani, Awadhi,Gan,Cebuano,Dutch,Kurdish, Serbo-Croatian,Malagasy,Saraiki,Nepali,Sinhala,Chittagonian, Zhuang,Khmer,Turkmen,Assamese,Madurese,Somali,Marwari, Magahi,Haryanvi,Hungarian,Chhattisgarhi,Greek,Chewa,Deccan, Akan,Kazakh,Northern Min,Sylheti,Zulu,Czech, Kinyarwanda,Dhundhari, Haitian Creole,Eastern Min,Ilocano,Quechua,Kirundi,Swedish,Hmong,Shona,Uyghur, Hiligaynon/Ilonggo,Mossi,Xhosa,Belarusian,Balochi and Konkani" i said "sorry my hearing aid battery went dead,can you repeat?" he said "yes,Mandarin,Spanish,English,Hindi,Arabic,Portuguese,Bengali, Russian,Japanese,Punjabi,German, Javanese,Wu,Malay,Telugu,Vietnamese,Korean,French, Marathi,Tamil,Urdu,Turkish,Italian,Yue,Thai,Gujarati,Jin, Southernmin,Persian,Polish,Pashto,Kannada,Xiang,Malayalam, Sundanese,Hausa,Odia,Burmese,Hakka,Ukrainian,Bhojpuri, Tagalog,Yoruba,Maithili,Uzbek,Sindh,Amharic,Fula,Romanian, Oromo,Igbo,Azerbaijani, Awadhi,Gan,Cebuano,Dutch,Kurdish, Serbo-Croatian,Malagasy,Saraiki,Nepali,Sinhala,Chittagonian, Zhuang,Khmer,Turkmen,Assamese,Madurese,Somali,Marwari, Magahi,Haryanvi,Hungarian,Chhattisgarhi,Greek,Chewa,Deccan, Akan,Kazakh,Northern Min,Sylheti,Zulu,Czech, Kinyarwanda,Dhundhari, Haitian Creole,Eastern Min,Ilocano,Quechua,Kirundi,Swedish,Hmong,Shona,Uyghur, Hiligaynon/Ilonggo,Mossi,Xhosa,Belarusian,Balochi and Konkani".also he speaks dog,dolphin and owl.also he knows sign languages.i gave him the finger and he gave me the peace sign,and said "nyet voyna(no war) "
Shawn B.Great service.
ANGEL S.Nada
MICHELLE C.Thank you guys for a quick easy rental experience
James K.Thank you for being there I moved to Florida for two months I needed to store my valuables it worked out very well.
Thomas W. | Overall ExperienceExtraordinario servicio al cliente
EDWARD J.The service was exceptional.
Michael T.The staff was helpful & friendly, and answered any questions I had.
LAWRENCE W. | First ImpressionsNothing. My experience was great! Anthony was very helpful and quick with getting me set up with a truck. He was also the first location to actually answer the phone and let me know he could help with a truck when I needed it. He is a valuable asset to your company! Thanks you
BROOKS K.Was billed twice for one transaction, once online then when equipment returned. Very dissatisfied as I told them at check out I didn't want be charged twice and it happened anyway.
MICHAEL D.Dropped off after hours. Seemed fine, but the parking lot is jam packed!
Sarah B.Was a great experience. Nothing negative with this company.
VEDA S. | Overall ExperienceTJ is a great manager he goes above and beyond for the customer
PAUL C.Staff is friendly. Very helpful with available options for a same day truck rental. All went well. A big help.
CHARLES D.The Customer service here is great. The guy who took care of me was very helpful, quick, made the experience worth rating. I will be a repeat customer.
JESSE R.There's nothing that I haven't said that wasn't said before. I rented a until there. Then became an employee. The GM Anthony covered for all of the employees lazyness. GM had a medical emergency and didn't leave instructions with a responsible adult. I basically am one of many people who found it a waste of time working in a hostile work environment at that location. I'm the only one that is brave enough to let you know. I moved out after I was jumped on by the group led by Eerica. Instigated by Anthony. That's been months ago. If Eerica Mann (the gold tooth lady with the cigar hanging out her mouth who walks on the back of her shoes), Anthony Chiello or anyone from that location calls me or anyone that I've removed from ALL list there, an attorney will contact uhaul to represent me further. You can have that cabinet in my old unit. I've had enough of Anthony, Eerica, Cameron and that guy that shows up stoned every other day & the CC's. Oh and Dan with the disrespectful mouth.
jacqueline W. | Overall ExperienceI had my storage for a little over a year. Originally, it was all good. One particular time I was late but ended up paying. Went to my storage and it was still locked. I called and they fixed it immediately. My main concern was the roaches that came later in the year. It was the lack of cleaning the area that I didn't like. I was in a storage inside of a building. Really thought it would be secured from all things. Most definitely thought me purchasing insurance would benefit in a way and it didn't. Insurance is a complete waste. The greatest thing I did was get my belongings out. Although I trashed most of it due to roaches. I moved out on my payment date which was 12/28/21 not 1/2/2022. Glad to be gone!!!
Alisa T. | Overall ExperienceGreat Customer service!
Hakim J. | Overall ExperienceI want to thank the general manager Anthony at the Dunn Road location in Florissant for providing such excellent customer service we definitely appreciated it
Jack N. | First ImpressionsMud dauber(?) wasp mud nests in unit. Most dead, some with active wasps.
stefan n. | Overall ExperienceI moved out on 10/31/2021 not 11/1/2021
Edith I. | Overall ExperienceThis U-Haul Storage was Wonderful! Safe and convenient. I recommend the Hazelwood U-Haul Storage to everyone. I slept with a peace of mind knowing my items were Safe and secure. Anthony the Manager was Awesome!! I give this facility 10 Stars for Quality, Security, Convince, and Excellent Customer Support!
Lenita S. | Overall ExperienceWe did see a roach. Neighbor had lots of them. Outside area was trashy.
Vanessa W. | Overall ExperienceGreat sevice
ALLEN O. | First ImpressionsEveryone was helpful and well informative . Thanks U-haul.
Martell P. | Overall ExperienceThank you for making my moving and storage of my property very convenient.
yolanda b. | First ImpressionsI'm very pleased with u Haul Service helping families out to move items and to help out with events I will recommend U Haul any time to any one that need to rent a truck thank you for your service
Cheryl W. | First ImpressionsThought I was booking for a 24 hour storage place when booking. Only inconvenience. And prices where higher than the 24 hour storage unit I thought I was getting. I wish all prices where the same. Other than that, great.
Carnice G. | Online Move InThe staff was very courteous, kind and professional.
alicia h. | Overall ExperienceI liked it. I just think the motion sensor lights should be on a little longer. But thank you guys for being patient with me through it all.
Vornell p. | Overall ExperienceThe staff were always friendly & helpful. Cameron was especially helpful when I was having difficulty with the door, he immediately came & helped me.
MARY S. | Overall ExperienceWe had problems with billing. Mr. O'Neal was able to fix the issue. Gracias
Ricardo F. | First ImpressionsStaff was very customer service oriented, facility very clean. They assisted me with all of my needs. Made my move less stressful.
ANGELA N. | First ImpressionsThank you again for being so kind
elaine d. | Overall ExperienceGreat and professional service!
ALAN R. | Overall ExperienceExtremely well run business all the staff of business are a reflection of the manager fun loving kind gregarious and truly helpful and thoughtful. I have been in the hospitality industry for 50 years one of the best experiences ever. Thank you all very much you are a diamond in the rough not in Chesterfield WTF Thank you Rex Hale chefrexhale.com stlculinarytours.com
Rex H. | Overall ExperienceVery professional staff that treated me well
Cheryl C. | Overall ExperienceAnthony was fantastic. He answered all of my questions along the way and if I am going to be paying $180 for a 10x15 you best believe I am going to have a couple questions that is a semi large purchase when it comes to a monthly subscription. $180 is actually more than I could of paid elsewhere but Anthony honored my lack of coupon that I was not given by a different facility after returning my rented uhual. Overall I would rate this location a 10 out of 10 solely use this singles employee the cleanliness of the store was amazing best I have seen by singular uhaul place. Two thumbs up from me.
Bryson w. | First Impressionsstaff was very helpful and friendly
Marian S. | First ImpressionsThe checking in was friendly and quick
donald w. | First ImpressionsMy unit had a huge a hole in the ceiling that concerned me but my items weren't damaged. Overall great experience. Thank you to the office staff for all your assistance
COURTNEY P. | Overall Experiencegreat customer service
eRICKA M. | First ImpressionsEverything was fine just thought the storage unit was a little bigger
Renita K. | First ImpressionsGreat customer service and good storage options
Kleila m. | Overall ExperienceThumbs up for Jennifer and Anthony
Sandra U. | Overall ExperienceMy only issue is that I notified the facility that I was cleaning out my storage in July, again by email on Aug. 5, 2020 and followed up with a phone call on Aug. 6, 2020 yet I am still getting mail saying I am late on my payment and am being charged a late fee. What is that about?
DEBORA W. | Overall ExperienceJennifer was very friendly & helpful
KAREN M. | First ImpressionsHassel free service.
ANTONIO M. | Overall ExperienceNinguno
Robert W. | First ImpressionsHaving my unit for nearly 3 years was something unexpected but the service I received from management was Great and the one person I give the customer service award to is Janet, she’s awesome she worked with me when I fell behind, I thank her because there was a few times I could of lost it all but she hung in there with me so for her she is greatly appreciated and I would recommend this location to everyone.
kimberly f. | Overall ExperienceBetter than the rest!!!
Lee P. | First ImpressionsI spent 1-month shy of 10 years with this particular UHAUL facility. I didn't see any upgrades to the units but experienced increases in my storage payments. I was not pleased with that part of my experience. Then I noticed the several changes in the staff that included the facility's General Managers. They were always kind and helpful even during their very busy moments. Nonetheless, that turnover created some concerns. Otherwise and overall I'm grateful for the time and safe keeping of my belongings.
LEORA J. | Overall ExperienceThe only issue I had was the lights went out every five minutes while I was trying to get my belongings and I had to keep stopping to make the lights come back on.
MICHELLE P. | Overall ExperienceEveryone was helpful and professional. I'm very pleased with my service, I will recommend you all to everyone!
Cassandra M. | First ImpressionsMy experience with Uhaul was outstanding. Your employee Anthony C. (Dunn Rd. location) is exceptional! This has been the best experience I've ever had with any truck rental/storage company. God Bless!
Tracey J. | Overall ExperienceI never had an issue with facilities or personnel. They were friendly and approachable. Good customer service.
rosie s. | Overall ExperienceI wouldn't recommend anyone to use the facility, because of the damage that was done to my things from the roof leaking.
brian m. | Overall ExperienceGREAT JOB I WOULD USE YOU AGAIN KEEP UP THE GREAT WORK I ENJOYED MY SERVICE.👍👍👍
Deborah T. | First ImpressionsThe manager was so cool was very happy
Lena M. | First ImpressionsI have witnessed the manager had verbal argument with a customer. I was informed that I could get charge for having an outside moving pods in the facility. My brother's car was hit by uhaul employee.
Abegail C. | Overall ExperienceMr. Anthony Chiello, (8961 Dunn Rd.) is beyond EXCEPTIONAL!! He provided outstanding, fast, friendly and professional service for me as I was in a desperate moving situation. May God richly bless him!
Tracey J. | First ImpressionsAnthony and Janet at uhaul Dunn road are the best 👍👍👍👍👍
Tony P. | Overall ExperienceExceptionally amazing, above my expectations. I wasnt expecting much, but the staff met and exceeded BEYOND exemplary Service. I highly recommend this store. I was treated w RESPECT above n beyond!!!
Stormie C. | First ImpressionsTj is a great manager.
Coleasha M. | Overall ExperienceThe customer service was wonderful n understand of my situation. Gracias
TEIANNA M. | First ImpressionsI was,service with a smile and courteous and I will send family and friends to this location 🖒🖒🖒🖒🖒
Tony P. | First ImpressionsStaff was very friendly
nausicaa b. | Overall ExperienceBest experience with uhaul company ever. Keep up the good work!!
latonya r. | Overall ExperienceKeep up the good work
JANIE T. | Overall ExperienceGreat customer service...
LaKendra D. | Overall ExperienceWill recommend uhaul before any other companies
beverly r. | Overall ExperienceFrom the moment I entered the store I had an awesome experience. Everyone was nice , friendly and patient. The manager Anthony was excellent. Keep up the good work !!!!
JANIE T. | First ImpressionsThe staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.
Wendi G. | First ImpressionsAwesome
latonya r. | First ImpressionsFghjj
ELLIS A. | Overall ExperienceI will refer
troy c. | Overall ExperienceI have no complaints.
eric t. | Overall ExperienceEveryone was so helpful!
whitley b. | First ImpressionsMr. Bryon and Mrs. Janet were the best at making sure my storage unit was safe and that I've had an excellent experience overall. I'll definitely recommend this location to family and friends.
timika l. | Overall ExperienceThere was a few minor hiccups but overall the service was excellent thank you
darlene m. | First ImpressionsThe staff is very respectful
Minnie M. | Overall ExperienceFacility was fine until I got an email stating there was going to be a price increase. You didn't meet or beat the competitor so I moved out of 2 units which is sad because I didn't want to move.
john c. | Overall ExperienceI always use Uhaul
cynthia m. | Overall ExperienceExtraordinario servicio al cliente
CATHY W. | Overall ExperienceNo, additional comments are necessary.
LORNA B. | Overall ExperienceThey were very professional and attentive.
LaDorna T. | ReservaciónWhen we moved out of the unit there was alot of bugs-crickets, June bugs, water bugs, ants , spiders. For climate controlled it was not sealed good if that many bugs can get to an inside unit
Debra P. | Overall Experience!DANGER !KEEP OUT! unkept thug on a power trip barking dat he's the boss & ***** have to listen. Co-worker said u aint my f*n boss, set the tone *Needed my mommas #, &/or wouldn't rent to me, game on!
taylor b. | ReservaciónI want to recognize Brittany for being on top of all of my needs when situations seemed to arise. All of the staff were polite,friendly, and very professional. I will be using UHaul again soon.
ERICA B. | Overall ExperienceEasy and efficient. My things were fine.
Ann S. | Overall Experience