Customer Reviews for U-Haul Moving & Storage of Hazelwood

2,135 comentarios

8961 Dunn Rd   Hazelwood, MO 63042
(N side of 270 between Dunn Rd and Lindbergh Blvd)

(314) 831-7775

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(314) 831-7775

8961 Dunn Rd
Hazelwood, MO 63042
(N side of 270 between Dunn Rd and Lindbergh Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Gracias

MIKE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bradlin J. 
Clasificación:
5.0

I was billed $5 for furniture pads that I did not use. When I checked in my truck, I said yes to using the dolly, but I did not see an option to select only the dolly without selecting the furniture pads. In my rental return, I highlighted the option to have someone call me before getting billed, but I never received a call and I still got billed for using furniture pads. :(

KATRINA C. 
Clasificación:
1.0

horrible experience dirty lot and rude employees. will not ever use uhaul again because of the service that was provided to me

derrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY M. 
Clasificación:
5.0

The guy who checked me in was fantastic as was the younger kid who helped me with the trailer. Both of them deserve recognition. I've rented several hundred uhauls over the years and these two made the experience hands down the most pleasant experience I've ever had at uhaul. Top notch!!

ELLIOT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARSALE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHALONDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MOHAMED K. 
Clasificación:
5.0

Equipment was maintained and in good working condition. A previous user may have have a vehicle that leaked or spread some type of fluid or lubrication on the front of the unit. It needed to be power washed or some type of cleaning done to it. The dirt did not effect the unit other than making anything that touched it oily and dirty. Will definitely rent again from this location.

ALAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIN N. 
Clasificación:
5.0

Only issue I had is they rented me improper equipment my truck came off the tow ramp twice

Christopher M. 
Clasificación:
5.0

I was satisfied in every way

Jasmine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

I had my storage for a little over a year. Originally, it was all good. One particular time I was late but ended up paying. Went to my storage and it was still locked. I called and they fixed it immediately. My main concern was the roaches that came later in the year. It was the lack of cleaning the area that I didn't like. I was in a storage inside of a building. Really thought it would be secured from all things. Most definitely thought me purchasing insurance would benefit in a way and it didn't. Insurance is a complete waste. The greatest thing I did was get my belongings out. Although I trashed most of it due to roaches. I moved out on my payment date which was 12/28/21 not 1/2/2022. Glad to be gone!!!

Alisa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly F. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN M C. 
Clasificación:
5.0

These guys are absolutely amazing, they help me figure out a problem that I had with the factory connection on a Nissan truck for over 2 1/2 hours and never charged me a penny. The manager and technicians, all of them are absolutely amazing I would highly recommend renting anything from this group of individuals. Honestly my words cannot express the gratitude that I feel after having worked with this team of amazing individuals.

Donald L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY P. 
Clasificación:
5.0

I especially want to complement Sabrina, Theresa, and several others in your customer service department. They were exceptionally helpful. I was very ill while in Atlanta while clearing out my storage units and once I got back. My contract had to be further extended as I was too I'll to unload the van. Anthony, manager at the Hazelwood, MO location was both very professional as well as very personable. Easy to work with as well and should be commended.

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerdonn H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

CHRISTINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

queen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRANIECE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN G. 
Clasificación:
5.0

The customer service rep took care of us! Great guy and good fast service

CHARDONNAY C. 
Clasificación:
5.0

I did have to adjust the gas level indicated in the paperwork. That wasn't a big deal, but the tank was almost empty. It is kind of inconvenient to need to put gas in it right away. Possibly just start the truck with half a tank or even a full tank to make the refill process easier on the customer.

Paul J. 
Clasificación:
4.0

El cliente no dejó un comentario.

RHONDA A.  |  First Impressions 
Clasificación:
5.0

The Hazelwood staff were helpful and this location salvaged what had been a miserable experience trying to rent from the 24/7 service that didn't't work on Friday night.

LYNN C. 
Clasificación:
3.0

The tires were worn and needed replacement

Kenneth M. 
Clasificación:
5.0

Dolly was in truck when we received it. Did not use or request dolly. I was charged for this mistake.

CAROL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
5.0

Great Customer service!

Hakim J.  |  Overall Experience 
Clasificación:
5.0

Inventory was well-stocked and arranged, lobby and garage areas were clean and uncluttered, ingress and egress were marked well and clear of any obstructions. Not an expert in the moving/storing/hauling business, but things that catch my eye for any business was in tact for this location.

ALAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMESMARIANO R. 
Clasificación:
3.0

Notify the customer that the vehicle is not equipped with a USB port for charging cell phones. We were shocked to discover we couldn't charge our phone while in the middle of nowhere traveling. The entire trip was loud & noisy because there was something going on with the drivers side door. We could hear the wind blowing and outside as we drove - sounded like the window was not tight or secure.

Terri B. 
Clasificación:
5.0

We have rented from this location multiple times this year. The manager is awesome! Always friendly and helpful. The trucks, trailers and store are always clean and straightened. Hands down the best U Haul in St Louis area!

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmins N.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ETHEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
5.0

My experience was pain free

ROBERT W. 
Clasificación:
2.0

The agent was extremely rude in numerous ways. Too many to write here. If you would like you can call me at 916-847-7225

Alan S. 
Clasificación:
5.0

Keep doing what u guys do

JOHNNY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHALIMAR W. 
Clasificación:
5.0

A little more space between the parked trucks

Matthew H. 
Clasificación:
4.0

Make sure all equipment works and trucks meet safety standards the truck I rented driver mirror kept folding into truck while driving was not safe trying to merge onto highway nd switching lanes. I had to keep pushing it out while driving.

RAMON K. 
Clasificación:
4.0

The transmission is slipping. But all in all it was pretty well.

J R W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATONIA J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTRICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADELE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARVELLA C. 
Clasificación:
4.0

Inspection went well. Soon as I pulled into lot personnel jumped on assisting where to park, inspecting trailer, & putting trailer in garage. Spotted a small bare spot on bottom of tire. Wanted to change for precaution. Good asdidtance & helpful.

Kelvin B. 
Clasificación:
3.0

Check out the mechanics in the vehicles

Beverly R. 
Clasificación:
5.0

They were excellent great customer service

Ernest W. 
Clasificación:
5.0

Everything was great 👍

DELISA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY D. 
Clasificación:
5.0

Doug was the person who I spoked with. Very friendly and kind. I would definitely go back and refer a friend!ðŸ'ðŸ'ðŸ'ðŸ'

VERONA G. 
Clasificación:
5.0

I want to thank the general manager Anthony at the Dunn Road location in Florissant for providing such excellent customer service we definitely appreciated it

Jack N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andre M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATRINA G. 
Clasificación:
4.0

Mud dauber(?) wasp mud nests in unit. Most dead, some with active wasps.

stefan n.  |  Overall Experience 
Clasificación:
5.0

I wanted to settle my bill with cash instead of My debit card, but I was instructed to leave the key on a random box and I would get an email. Then I got charged an extra $2.20 which overdrafted my debit card. Please offer customers the opportunity to wait and settle their account.

June E. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl B. 
Clasificación:
5.0

I had a great experience at the Dunn office. I really would like to give thanks to Erica, she was very professional and courteous.

DESMOND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

don D. 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly c.  |  Overall Experience 
Clasificación:
5.0

Even though I was doing self-check-in, the person at this location was very nice and offered to help if I needed it.

Christopher H. 
Clasificación:
5.0

They were honestly amazing,everything worked the same I jus have to let the know I apologize for being late on the return.

Bryan W. 
Clasificación:
3.0

Nice place but some, not all, of the staff suck. The guy with the dreadlocks is great as is the middle age white guy. The GM has an attitude as does some of the others.

GREGORY F. 
Clasificación:
4.0

They were very courteous even though I was late picking up my rental cargo van. The process went smoothly the Representatives that worked at this location we nice and very professional! I would recommend this location of u-haul in Hazelwood MO.

Carol B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE A. 
Clasificación:
5.0

Keep doing what you're doing.

Joseph M. 
Clasificación:
5.0

Nothing, everything was as I thought it would be!

Gale S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLANDUS H. 
Clasificación:
5.0

I moved out on 10/31/2021 not 11/1/2021

Edith I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Winston K. 
Clasificación:
5.0

This U-Haul Storage was Wonderful! Safe and convenient. I recommend the Hazelwood U-Haul Storage to everyone. I slept with a peace of mind knowing my items were Safe and secure. Anthony the Manager was Awesome!! I give this facility 10 Stars for Quality, Security, Convince, and Excellent Customer Support!

Lenita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDICE C. 
Clasificación:
5.0

This location for my pick up was 19 miles from my house, when there are two locations one being 3.9 miles the other 6 miles from my house. The reason I was given was this was the only location that had a 15 foot truck, which was not true there were three 15 foot trucks at the Alton location and at least 1 at the East Alton location. Going to this location was a bit too far and took too much time out of our day to go get this

Jacqueline V. 
Clasificación:
5.0

The passenger side mirror needs to be tightened as the wind at 60 pushed yhe mirror in

patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

The truck we rented was having issues. We could barely make it through the move without the truck stalling and making loud noises. That issues caused our moved to take longer than expected. The truck seemed to need to be serviced. There were no problems at that location. The only issues were with the truck.

DESHERICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacherri H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles R. 
Clasificación:
5.0

Just continue to render excellent service to their customers

Willie J. 
Clasificación:
4.0

The truck I rented was very dirty and only had a eighth of a tank of gas the staff was very friendly and they worked with me on a discount for my displeasure with the vehicle

GEORGE S. 
Clasificación:
4.0

The return was a little complicated. I feel it's not user friendly to those that are not as tech savvy. If I just want to drop of my truck after use it cost an extra $20, so you feel pressure to use the app that they say takes less than 15 min. It's more like 45min to an hour if you don't know what you are doing.

VALENCIA W. 
Clasificación:
3.0

We did see a roach. Neighbor had lots of them. Outside area was trashy.

Vanessa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA M. 
Clasificación:
5.0

I never have any issues at this location

Jamona W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
4.0

Warn people what moving does to your calves.

Andrew W. 
Clasificación:
5.0

Truck drove like the transmission is failing.

KIMBERLY B. 
Clasificación:
5.0

I thank u for the proper service that was given to me i will be back again)

Jimmie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY J. 
Clasificación:
1.0

After a long day of moving. I noticed I left a few things on truck. I called UHaul the next morning at Dunn Rd location in Hazelwood Mo. and representative says my items were thrown away. I adised her I spoke with a representative the night before and she advised me to call the location early morning in which I did. The worker at the location in Hazelwood was very rude. She told me I would have to go to the trash to get my items. Why were my items thrown away instead of being placed in a lost and found area. When I get to location to pick up my items someone went through my personal belongings then placed on the curb in front of the building where they check truck ins. My items were set right there after being rambled through.

Charmaine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
2.0

The truck I was supposed to look for (from the self serve app) was not there. I was checked out by the attendent but the self serve app no longer worked

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra K. 
Clasificación:
5.0

Nothing at all everything is perfect...👍👍👍👍👍

Nicholas D. 
Clasificación:
5.0

Nothing everything was all good

DENNIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeeta J.  |  First Impressions 
Clasificación:
5.0

Thank you for making my moving and storage of my property very convenient.

yolanda b.  |  First Impressions 
Clasificación:
5.0

I'm very pleased with u Haul Service helping families out to move items and to help out with events I will recommend U Haul any time to any one that need to rent a truck thank you for your service

Cheryl W.  |  First Impressions 
Clasificación:
5.0

Thought I was booking for a 24 hour storage place when booking. Only inconvenience. And prices where higher than the 24 hour storage unit I thought I was getting. I wish all prices where the same. Other than that, great.

Carnice G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA M.  |  First Impressions 
Clasificación:
5.0

The checking in was friendly and quick

donald w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Namon J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline W.  |  First Impressions 
Clasificación:
4.0

Ninguno

Robert W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S.  |  First Impressions 
Clasificación:
5.0

The staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.

Wendi G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba