Comentarios del cliente para U-Haul Moving & Storage of Hazelwood
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Testimonios de recientes clientes de U-Haul Moving & Storage of Hazelwood
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GERALD B. en
The service was perfect!!
David M. en
I used the remote check-in website feature. I got there to pick up my vehicle, received a call and the woman asked for a copy of my passport. That wasn't going to happen because I was at the location picking up my truck already. She settled for calling my wife for identity validation. It was a hassle.
Danielle H. en
No hiccups. 2nd time and will return.
Wendi G. en
The staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.
mark p. en
great service
May B. en
very helpful
Frederick R. en
Everyone was nice and friendly!!
Daniel R. en
The truck that I was given was very old and not well maintained. It burned oil horribly bad, left oil stains on my new homes driveway and smelled of burning oil when driving. The truck also drove almost sideways as the front and rear did not line up when driving down the road.
Richard H. en
We rented this trailer on line. When we filled out the online info we requested the insurance on the trailer. Another family member picked up the trailer and was asked again about insurance and told we really didn't need it. So the family member declined. Luckily we had no issues. I don't understand why you have customer fill out all of the information on line and then don't use the information. Or at least go over what the customer requested on line if you want to verify and not redo all paperwork. Other than this the service was good.
Raymond J. en
The guys were very helpful and professional. In fact the gentleman that greeted me said "Welcome to the best U-Haul location is the US"
Clarence L. en
Fantastic service!!!!
Sharon J. en
The salesperson who helped us Friday was very nice and helpful. And so was the first person I worked with the first time as well. This was the second time I had to rent a truck in 3 weeks.
RALPH H. en
Location did not open on time.problem was corrected in a timely fashion.Very professional staff on hand week definitely do business with them again.
PARTESE S. en
They need put gas before someone use truck after that person pay gas amount gallons same before
calvan F. en
Great I was in and out with ease
KELLI S. en
I made a reservation for a pickup truck. I go to pick up the truck that evening but their pickup truck had a 4 pin trailer hookup & my trailer required a 7 pin. A couple employees really did try their best. Lack of proper training isn't their fault. They kept bringing out different adapters, but they didn't seem knowledgeable with what I was asking/needing. The store was closing soon (honestly, they were just done with me & wanted me to leave) so they told me to come back in the morning, that the manager would be in at 7am and he'd have the correct adapter. So I take the pickup truck home. (BIG MISTAKE) I get there right at 7am to be told the manager isn't coming in until 10am. Ummm what!? I needed the pickup truck to pull my personal trailer at 8am. The employee tried his best to help, I'll give him that. The manager just HAPPENED to show up at 7:30am, to tell me they didn't have the adapter I needed. I had to cancel my ENTIRE day's income. As a small business owner this was HUGE. And not only mention a huge inconvenience to my clients. Since I had made preparations the night before, I had put my personal equipment in the truck bed, so I had to drive it BACK home to empty it. (more miles=$$$) Upon returning to return the truck to Uhaul, the older employee was apparently talking to me from all the way across the store but dude... I'm behind a 6 foot divider, I didn't even see you come back in the store and talking in a regular volume voice from across the store sure doesn't help. He made a sexist joke saying, "just like a women... never listens to anything I say." Then proceeded to tell me I owe $60. I asked for the manager. They said he was going to be busy for a while. (Since my day was wide open now that I had to cancel an entire day's work, I had plenty of time now to sit and wait.) A couple minutes later, lo and behold the manager walks in. The manager kept mumbling/whispering to me (I guess so the other customers in line didn't hear?!) but at that point I was so done with the whole thing that I just nodded. He gave me $20 off but I shouldn't have had to pay for anything. I specifically picked up the pickup truck the night before I needed it to try to avoid this very situation. Had I known the truck wasn't going to work, I would've had the rest of the evening to find another solution AND NOT BE CHARGED TO RENT A PICKUP TRUCK I COULDN'T EVEN USE.
Sophronia W. en
The general manager has excellent customer service.
Roger F. en
I feel I was taken advantage of. The truck said $19.95 In Town !!!!!!!!!! I was charged $ 79.00 I traveled 68 miles total. I was not given a receipt when I rented the truck to ask them about the Charges and when I returned the truck I was told the computer was down so I could not ask questions about the billing. I feel they lied to me so they didn't have to review the bill and just send me on my way. This is a RIP OFF and I will be glad to share with as many people as I can. So they don't get RIPPED OFF too. And being a writer for a magazine I hope it helps me spread the word easily. I will be surprised IF I hear back from anyone but you have my contact information.
kimberley w. en
Staff was very friendly and helpful
Shelia B. en
Nothing
Faith H. en
The new system in place does not work well, no contract
David W. en
We're long term, ongoing customers. Our experience till now has been very good. Unfortunately our most recent rental was a mess. The customers outnumbered employees 3 to 1. New emoyees who apparently were not trained made this take forever both pick up and drop off. Everything was incorrect, fuel at pick up, mileage at drop off. The one long term very professional employee had to straighten everything out and he was all stressed out trying to do 4 people's jobs. One guy was standing in the service window with a sandwich in one hand and a drink in the other telling me to just leave the keys in the truck he'd take care of it later. Really. Very unprofessional, untrained people.
Regina M. en
Great service! Thank you.
angela w. en
Employee left me on hold for 53 minutes. I was able to hear them working with a customer once they was done with that customer they held a conversation with each other. Hung up then called back. Put me back on hold. Omg. Not friendly at all.
Clinton B. en
All of the workers were polite I was very pleased
Jill M. en
They were very nice, helpful and quick when we picked up and dropped off the truck. We have rented many trucks from the Hazelwood locations and have always had great service!!
Jamee T. en
Very rude attendant! Horrible and mean service down to the tone of his voice
CRYSTAL H. en
The rep that helped me was very patient and helpful. She was good at educating us about which size truck would be best for the items we were moving.
JOHN L. en
I ask for 1 day rental ,The Black Dude put me down for 8 hrs the truck had a bad misfire at idle the Black dude said there is nothing wrong the price was 50% more than what I was quoted . I am a shop owner and Master mechanic and I have used this location before I will use 367 best time to see I they have service
michael w. en
Everything was great.
Lashay D. en
There was no improvements need Mr Byron at the Hazelwood facility was professional and efficient... he went over and beyond the call of duty... I’ll share this location, with all my counterparts
Dave M. en
They did everything above my expectations
Marya K. en
As soon as I came in she was willing to help and get me out of there fast. She explain I didn’t have to wait and she could email all details
Lori C. en
I was pleasantly surprised by how nice everyone was. How clean the rental vehicle was and the overall efficiency, making my wait time minimal. Thank you!
Amy F. en
The check engine light was on and the passenger door would not open from outside.
EDWARD C. en
on 5-14-2019 I was told there would be a pick up truck reserved for me on 5-15-2019 at 10:am . I arrived at 10 am and was told that there was no pick up available. then I was offered a van in place of what I ask for. since it was a time sensitive move I had no choice but to except . After reaching my destination I discover that the pick up item would not fit in van. so I lost both ways. after making a reservation I expected to get what I paid for. Don't offer what you can't deliver, it cost me money for nothing.
William A. en
The facility was having a large propane tank exchanged. The staff was very helpful making sure to tell customers where to park.
Lowell C. en
Great experience on the return.
Jeff W. en
The trucks drivers door would not shot correctly. The brakes were chirping. The transmission was shifting oddly. The starter needs to be replaced the the bindex was bad. In general the truck was a 4 out of a 10.
Joshua T. en
My uhual was setup at a different location than the pickup. Upon arrival there were a couple issues with the booking. However the staff sorted it all out and corrected everything perfectly. Highly recommend!
latonya r. en
Awesome
Tabetha J. en
The owner and general manager was hands on and very friendly. I was very impressed by how knowledgeable, and how they went the extra mile for their customer. This is the location I will go to whenever the need arises.
John H. en
Truck was relatively new, but was veryclean
DOMINIQUE M. en
Only deal with the customer you're waiting 9n at the time.
India P. en
Nothing. Customer service was excellent davion went above and beyond to meet all my needs. I give him a 5 star ??
Crystal H. en
Very professional and customer friendly. Will be sure to return for future UHAUL needs and will recommend to friends and family
monica t. en
N/A
katherine r. en
I've said it before and I'll say it again Byron and his whole crew are awesome. Love love love this location. They are fast , helpful and very courteous.
Richard H. en
The guy's did a professional, and an excellent job.
Christopher S. en
While renting the truck and the shape of the vehicle was excellent and straightforward, I was disappointed with the customer service upon returning. I drove 40 miles total for my rental and had it for approx 6 hrs. Whoever wrote the odometer report upon return said I drove 1036 miles, and no one caught that or noticed the discrepancy. This would mean that Uhaul trucks are capable of an average speed of 173mph for that number to show up for the duration I had it. Imagine my surprise that from this, I got an over $1200 charge on my credit card(charged by the mile). Lastly, even after getting my return receipt online, I received a call from the location asking if I returned the vehicle. Despite me having returned it yesterday, and with the paperwork to show it. I will give credit to management whom after I called to point this out, they were quick to apologize and refund. However, it has been over 48 and I've yet to see that money returned to my account. I understand these things take time, but that's a lot of money that's been tied up that's preventing me from other purchases. On the whole, while I'll give credit for the state of the vehicles and the professionalism of management, I highly recommend you double check immediately what they claim to bill you upon returns. Management also needs to improve communication and attention to detail with their employees for missing some massive issues that'll be headaches for everyone. I was fortunate I caught this early enough that it won't be an issue before my next payday, but others may not be so lucky.
Carla S. en
The worker and older white man got my mileage messed up he tried to charge me 62$ for my total and I only traveled 4miles he was going so fast like he was trying to get over on me but I asked him to show me were I traveled 24 miles and that’s when he said let me check the mileage again so that’s when he came back and said I’m sorry you went 4miles so I’m thinking he thought I was slow or dumb and wasn’t gonna say anything but I paid what I was suppose to pay and it wasn’t 62$ I will not be using that location again
Aaron H. en
I reserved a trailer online at 2 different UHAUL locations to drive to it and find that it was not available. Finally after spending hours of time driving around the entire region I was able to find this one.
Billie N. en
The wait time to up the vehicle I ordered was way to long. The guy who apparently checked the vehicle told me to go into my e-mail to check the car. He walked away and did not tell me anything and I had to go back into the stroe to asked if it was okay for me to leave. I did not get a receipt when I retuned the vehicle. I don't know what I'm being charged for the use of the vehicle.
Jammian W. en
????
SHON C. en
There's Always room for improvement. These men helped me get what i wanted when i wanted it in a timely manner.
Brianne H. en
Staff was very nice and helpful.
Tori T. en
I would recommend that payment for services is made a little more clear. Ex. If you pay in cash it will cost more than if you pay on a card. Also you can't pay 2 different ways..ex. 1/2 on card and 1/2 in cash. I do appreciate the professionalism of the General Manager Byron Dennis. He made what could have been a difficult situation easier.
TROY F. en
Personnel make all the difference, some people report they have had issues at this location. All I can say is based upon on my experience. This time getting and dropping off was handled by Byron..... He was great, he knew what he was doing and expressed himself in a professional and positive manner. Good guy you could certainly use more people like him. Two thumbs up for UHAUL mostly based upon a good representative to your company.
Brian G. en
Honestly, this experience was.excellent. Well done all the way around.
Keith A. en
The company has been the best.
Theresa E. en
The young sales person, Dominic was professional and took great care of my situation.
Tim H. en
I really don’t appreciate getting a phone call the next morning from a pissed of Byron basically asking me sternly “why would I block the gate ALL NIGHT LONG” ! I was never told at pick up, where to exactly park my rental upon returning it!! It I would have parked it behind the units already there, I would have blocked the entrance. If I would have parked it in front of the units, I could have been taking a chance on blocking a rental that all right I have been scheduled for pick up after hours. So I backed up to the last open gate, not knowing that this was wrong! It was dark out, so I didn’t notice any signs, if there was any, stating “don’t park here”! Had I parked it in the open lane, I would have blocked the only way left to pull through the lot!! There needs to be given more instructions given at pick up, on where to park your rental after hours!! I hustle think it’s ridiculous that you get charged more to drop your vehicle off and the location of the closest to where you unloaded the truck!
Teiona C. en
Excellent customer service
ANISICA S. en
HAVE THE TRUCKS AVAILABLE AT CORRECT TIME
mary m. en
This U-Haul experience was SO much better than my last. But then, the last was SO BAD!
ELLIS A. en
Fghjj
Lynette L. en
The only bad thing I can say is that there was a bit of a wait to get checked in. But very nice and friendly staff and they worked hard to get people in and out the door!
Daniel Z. en
Truck had check engine light on and steering wheel was crooked. Guy working behind the counter was unprofessional and guys cleaning the truck were rude. The truck was helpful for the move but will rent from another location next time.
Samantha W. en
The customer service was really good but i didn't the van i asked for and i had to wait like 20 minutes so they clean it out.
David S. en
A positive comment. All 4 folks I met purchasing, renting and returning equipment were friendly outgoing, knew their equipment and prompt.
kevin m. en
I did ask to change the billing credit card when I returned the truck but the manager was training a new hire and witing on 3 other people at the time I asked. Her had to send another associate to help trainee due to phone battery for picture taking of return being dead. that assocviate went ahead and rang up my account on the original credit card trying to assist the manager and being unaware of my request-when manger came back to me he said all was done and I would get receipt in email as we had previously agrreed-it ws then he found remembered my request. I told him to disregard.despite the 15-20 minutes i waited to get checked out and request taken care of. Not a big deal and I understood how busy manager was. I just had to note this.
Willie P. en
I can't find my contract for this rental rental on 3 17 2019
Tyler E. en
I forget his name but one of the gentlemen were very welcoming and went out of his way and insisted that he chose down my trailer before hauling it off.
Lynn B. en
A little more customer service training wouldn’t hurt. And if there’s going to be a sign that tells customers returning equipment to wait there and attendant will meet you, I expect someone to come outside. I don’t expect to have to go inside to be greeted by blank stares and to have to ask for help.
Ken P. en
Make sure someone is available that can help connect a trailer, and waterproof your enclosed trailers, they should never leak.
sean S. en
You don't have to improve on that location. Fast freindly. I would recommend this business.
Donald A. en
The manager Byron was a complete jerk. Hos customer service skills are in the toliet. I was raised by 2 manager's of major company's and his was the worst I have ever dealt with
troy c. en
I will refer
eric t. en
I have no complaints.
whitley b. en
Everyone was so helpful!
HILARY G. en
Rented appliance dolly. In the past they put it for you in the truck. This time I had to do it on my own. No one asked if I needed help, a big departure from the past.
timika l. en
Mr. Bryon and Mrs. Janet were the best at making sure my storage unit was safe and that I’ve had an excellent experience overall. I’ll definitely recommend this location to family and friends.
darlene m. en
There was a few minor hiccups but overall the service was excellent thank you
Minnie M. en
The staff is very respectful
john c. en
Facility was fine until I got an email stating there was going to be a price increase. You didn't meet or beat the competitor so I moved out of 2 units which is sad because I didn't want to move.
cynthia m. en
I always use Uhaul
CATHY W. en
Great customer service
LORNA B. en
No, additional comments are necessary.
LaDorna T. en
They were very professional and attentive.
Debra P. en
When we moved out of the unit there was alot of bugs-crickets, June bugs, water bugs, ants , spiders. For climate controlled it was not sealed good if that many bugs can get to an inside unit
taylor b. en
!DANGER !KEEP OUT! unkept thug on a power trip barking dat he’s the boss & ***** have to listen. Co-worker said u aint my f*n boss, set the tone *Needed my mommas #, &/or wouldn’t rent to me, game on!
ERICA B. en
I want to recognize Brittany for being on top of all of my needs when situations seemed to arise. All of the staff were polite,friendly, and very professional. I will be using UHaul again soon.
Ann S. en
Easy and efficient. My things were fine.