Comentarios del cliente para U-Haul Moving & Storage of Hazelwood

You guys give great customer service

Customer service here was excellent and very kind. It was our first time using a U-haul and they answered all our questions and made the process as simple as possible.

Everything was fine

Excellent location and staff, management was very accommodating to my schedule and very helpful when I had questions and concerns

Thanks ????

This location was great. Everyone greeted me. Anthony / TJ is awesome. He was knowledgeable and professional and went the extra mile to make sure my auto transport was off loaded correctly. I appreciate his tenacity and hard work. 5 stars

Dont lie about the gas in trucks got charged 21.00 dollers for $5 worth of gas due to being mislead by staff not custermers job to check staff was told a full tank but thier was only 3/4 tank and was returned with that amount

need to use paper contract

It is the only location I use

This has nothing to do with the store. The U-haul policy of charging people a fee to drop off after hours is not a convenience, it's a major inconvenience. It took me 20 minutes to check in because your app kept crashing. If you're going to insist people use this app, it should always work.

It took at least 6 pictures of my drivers license for it to load. Need 3 different contact phone numbers. Never got the text with pictures of the truck, they had to resend. When it did come through, I had to take pictures of the truck because the didn’t show up in the text.

WARNING: DO NOT USE MOBILE CHECKIN!!!! It took over 30 minutes to go through this process & was next to impossible to "take pictures" of all areas with damage. Oh, and you have to go through a verification process which was a complete joke. Awful experience... glad I wasn't on a time crunch b/c if so I would be even more furious than I am already. One gentleman was friendly and helped guide me through the process, but when I gave up on trying to take pictures of the damage and asked the other guy for help (manager maybe?), he was not so friendly or helpful. Then after finally on the road, I found out my left blinker was out. Glad I didn't need it for long and didn't end up getting pulled over. All this just so I could pick up a mattress and use this van for an hour and a half at most. Next time I will wait the extra week and pay the extra little bit of money to have it delivered. Lesson learned. The only reason I gave an average rating and would still recommend is b/c one gentleman was friendly and tried to help and b/c the mobile checkin wasn't the location's fault. Plus good customer service these days is pretty much extinct so I don't feel much is expected these days which is a shame.

Good service ,always helpful

I have rented something from this location multiple times and the crew there is always such a pleasure. They all have great personalities and are very detail oriented and Thisnis my preferred location.

He'll be more knowledgeable and fair price.

Young man that waited on me was very fast kind and professional. Nothing need to been done to improve the service he gave .

Very friendly

service was professional, and fast. They did a great job.

Everything went perfectly well for me there I wouldn't change a thing JT the manager is a excellent guy thanks again

Excellent service

The person that waiting on me was great.

The truck was a little messy in the back, but not an issue since we were moving a bunch of junk. The staff were friendly and helpful. The truck ran well, with no issues.

The truck was kind of messed up it was jerking and the brakes were not good almost had a accident. Other then that I

Very Friendly, & Nice !

I use this location every time I need a truck and have never experienced a problem. Keep up the good work and the service is great!!!! thank you

Anthony Chiello provided excellent customer service. He made the visit enjoyable, if renting a truck is ever that. Working in the staffing business I would be proud to have an employee like him.

Great customer service....very fast efficient and professional....best experience at Uhaul yet

Nothing, it was a great experience!!!

TJ and the team at Hazelwood U-Haul provide outstanding customer service - I did three one-day local truck rentals over the past month and they really helped make sure I had the right equipment I needed for each of those events.

Excellent service. Staff personally came out to wish us a good trip. I was imptessed!

I understand the store opens at 7:00 am but it would be nice to have FRIENDLY staff in the morning. Also, when customers come in a staff is standing around doing other things it would be nice if someone could say to the 4 customers waiting that someone will be with them shortly.

Overcharged told 19.95 plus cost of doiley and tax. What to return to a store closer to home. Total charge was 136.00. Was told once I made return the $100 deposit will be returned To my card. I called customer service and was told one way is higher and I need to call the store at 7 am on Monday. I asked about the fees twice and was told I’d get my deposit back. I will be at that store in the morning. If the lady didn’t know about the difference in price she should’ve asked or explained to me that it cheaper to return where it was picked up.

Everyone was helpful and professional. I’m very pleased with my service, I will recommend you all to everyone!

Excellent customer service. Young African-American Male (sorry didn't get his name) was very nice and helpful. Will use location again. Thanks

My experience with Uhaul was outstanding. Your employee Anthony C. (Dunn Rd. location) is exceptional! This has been the best experience I've ever had with any truck rental/storage company. God Bless!

I never had an issue with facilities or personnel. They were friendly and approachable. Good customer service.

Good group of folks at this location. Wonderful personalities and always very pleasant.

Very efficient operation. Pick up and drop off both went smoothly. Only one person working when we returned our truck near closing time on Sunday - short waiting line but moved quickly.

remove requirement for 3 telephone numbers needed to be contacted. That is ridiculous. Also advise the workers that it is not appreciated that they are busy texting while supposedly filling out my work order and not answering the phone with "please hold" while doing the same. also there is a sign at reurn area to "please wait in vehicle" for service person to complete closing and then no one comes for ten minutes and I finally have to go in where someone is sitting behind desk texting on phone. there was als0 a person in garage area and he did not respond either.

Everybody was awesome and very helpful.Thank you very much.

I wouldn't recommend anyone to use the facility, because of the damage that was done to my things from the roof leaking.

Known problem with windshield wiper on truck - should have fixed or at least warned renter taking truck out during heavy snowstorm...

GREAT JOB I WOULD USE YOU AGAIN KEEP UP THE GREAT WORK I ENJOYED MY SERVICE.👍👍👍

The manager was so cool was very happy

Keep all tow chains and security chains in great order so they do not break again.

Dealing with Brennan was a MOST PLEASANT EXPERIENCE, there should be more people with his mind set in this world, he made sure i understood everything from beginning to end, that kept me comfortable and I’ll be coming back again and again, many thanks for his tremendous service and professionalism.

Hidden Charges made it a lot more than anticipated

A coffee maker and some chairs for waiting customers would be a great welcome to this office. Overall great service at this location

Anthony Chiello and there were 2 other young men who provided OUTSTANDING Service! They helped me with a difficult and short notice move and it is well appreciated!!

The staff went above and beyond to be helpful at the end of a long moving process. Thanks for not only helping with the equipment but also making me feel welcome in a new city!

Though I did not get his name, the young man who checked us in was efficient and very helpful.

They did a awesome job!

Nothing the customer service was great

I have witnessed the manager had verbal argument with a customer. I was informed that I could get charge for having an outside moving pods in the facility. My brother’s car was hit by uhaul employee.

Coupons for customers to use.

Have more than one associate working the counter to reduce wait times

Great service

Mr. Anthony Chiello, (8961 Dunn Rd.) is beyond EXCEPTIONAL!! He provided outstanding, fast, friendly and professional service for me as I was in a desperate moving situation. May God richly bless him!

Anthony and Janet at uhaul Dunn road are the best 👍👍👍👍👍

Exceptionally amazing, above my expectations. I wasnt expecting much, but the staff met and exceeded BEYOND exemplary Service. I highly recommend this store. I was treated w RESPECT above n beyond!!!

Tj is a great manager.

The customer service was wonderful n understand of my situation. Thank you

I was,service with a smile and courteous and I will send family and friends to this location 🖒🖒🖒🖒🖒

Staff was very friendly

Best experience with uhaul company ever. Keep up the good work!!

Keep up the good work

Great customer service...

Will recommend uhaul before any other companies

From the moment I entered the store I had an awesome experience. Everyone was nice , friendly and patient. The manager Anthony was excellent. Keep up the good work !!!!

The staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.

Awesome

Fghjj

I will refer

I have no complaints.

Everyone was so helpful!

Mr. Bryon and Mrs. Janet were the best at making sure my storage unit was safe and that I’ve had an excellent experience overall. I’ll definitely recommend this location to family and friends.

There was a few minor hiccups but overall the service was excellent thank you

The staff is very respectful

Facility was fine until I got an email stating there was going to be a price increase. You didn't meet or beat the competitor so I moved out of 2 units which is sad because I didn't want to move.

I always use Uhaul

Great customer service

No, additional comments are necessary.

They were very professional and attentive.

When we moved out of the unit there was alot of bugs-crickets, June bugs, water bugs, ants , spiders. For climate controlled it was not sealed good if that many bugs can get to an inside unit

!DANGER !KEEP OUT! unkept thug on a power trip barking dat he’s the boss & ***** have to listen. Co-worker said u aint my f*n boss, set the tone *Needed my mommas #, &/or wouldn’t rent to me, game on!

I want to recognize Brittany for being on top of all of my needs when situations seemed to arise. All of the staff were polite,friendly, and very professional. I will be using UHaul again soon.

Easy and efficient. My things were fine.