NOTHING SERVICE WAS EXCELLENT🤗
Lois D.Customer Reviews for U-Haul Moving & Storage of Hazelwood
Testimonials From Recent Customers
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You guys are doing a great job keep up the good work
Stephanie G.Good CSR
George O.Gracias
MIKE M.I was billed $5 for furniture pads that I did not use. When I checked in my truck, I said yes to using the dolly, but I did not see an option to select only the dolly without selecting the furniture pads. In my rental return, I highlighted the option to have someone call me before getting billed, but I never received a call and I still got billed for using furniture pads. :(
KATRINA C.horrible experience dirty lot and rude employees. will not ever use uhaul again because of the service that was provided to me
derrick G.The guy who checked me in was fantastic as was the younger kid who helped me with the trailer. Both of them deserve recognition. I've rented several hundred uhauls over the years and these two made the experience hands down the most pleasant experience I've ever had at uhaul. Top notch!!
ELLIOT H.Equipment was maintained and in good working condition. A previous user may have have a vehicle that leaked or spread some type of fluid or lubrication on the front of the unit. It needed to be power washed or some type of cleaning done to it. The dirt did not effect the unit other than making anything that touched it oily and dirty. Will definitely rent again from this location.
ALAN H.Only issue I had is they rented me improper equipment my truck came off the tow ramp twice
Christopher M.I was satisfied in every way
Jasmine R.I had my storage for a little over a year. Originally, it was all good. One particular time I was late but ended up paying. Went to my storage and it was still locked. I called and they fixed it immediately. My main concern was the roaches that came later in the year. It was the lack of cleaning the area that I didn't like. I was in a storage inside of a building. Really thought it would be secured from all things. Most definitely thought me purchasing insurance would benefit in a way and it didn't. Insurance is a complete waste. The greatest thing I did was get my belongings out. Although I trashed most of it due to roaches. I moved out on my payment date which was 12/28/21 not 1/2/2022. Glad to be gone!!!
Alisa T. | Overall ExperienceThese guys are absolutely amazing, they help me figure out a problem that I had with the factory connection on a Nissan truck for over 2 1/2 hours and never charged me a penny. The manager and technicians, all of them are absolutely amazing I would highly recommend renting anything from this group of individuals. Honestly my words cannot express the gratitude that I feel after having worked with this team of amazing individuals.
Donald L.I especially want to complement Sabrina, Theresa, and several others in your customer service department. They were exceptionally helpful. I was very ill while in Atlanta while clearing out my storage units and once I got back. My contract had to be further extended as I was too I'll to unload the van. Anthony, manager at the Hazelwood, MO location was both very professional as well as very personable. Easy to work with as well and should be commended.
Terry S.The customer service rep took care of us! Great guy and good fast service
CHARDONNAY C.I did have to adjust the gas level indicated in the paperwork. That wasn't a big deal, but the tank was almost empty. It is kind of inconvenient to need to put gas in it right away. Possibly just start the truck with half a tank or even a full tank to make the refill process easier on the customer.
Paul J.The Hazelwood staff were helpful and this location salvaged what had been a miserable experience trying to rent from the 24/7 service that didn't't work on Friday night.
LYNN C.The tires were worn and needed replacement
Kenneth M.Dolly was in truck when we received it. Did not use or request dolly. I was charged for this mistake.
CAROL R.Great Customer service!
Hakim J. | Overall ExperienceInventory was well-stocked and arranged, lobby and garage areas were clean and uncluttered, ingress and egress were marked well and clear of any obstructions. Not an expert in the moving/storing/hauling business, but things that catch my eye for any business was in tact for this location.
ALAN H.Notify the customer that the vehicle is not equipped with a USB port for charging cell phones. We were shocked to discover we couldn't charge our phone while in the middle of nowhere traveling. The entire trip was loud & noisy because there was something going on with the drivers side door. We could hear the wind blowing and outside as we drove - sounded like the window was not tight or secure.
Terri B.We have rented from this location multiple times this year. The manager is awesome! Always friendly and helpful. The trucks, trailers and store are always clean and straightened. Hands down the best U Haul in St Louis area!
WILLIAM P.My experience was pain free
ROBERT W.The agent was extremely rude in numerous ways. Too many to write here. If you would like you can call me at 916-847-7225
Alan S.Keep doing what u guys do
JOHNNY W.A little more space between the parked trucks
Matthew H.Make sure all equipment works and trucks meet safety standards the truck I rented driver mirror kept folding into truck while driving was not safe trying to merge onto highway nd switching lanes. I had to keep pushing it out while driving.
RAMON K.The transmission is slipping. But all in all it was pretty well.
J R W.Inspection went well. Soon as I pulled into lot personnel jumped on assisting where to park, inspecting trailer, & putting trailer in garage. Spotted a small bare spot on bottom of tire. Wanted to change for precaution. Good asdidtance & helpful.
Kelvin B.Check out the mechanics in the vehicles
Beverly R.They were excellent great customer service
Ernest W.Everything was great ðŸ‘
DELISA Y.Doug was the person who I spoked with. Very friendly and kind. I would definitely go back and refer a friend!ðŸ'ðŸ'ðŸ'ðŸ'
VERONA G.I want to thank the general manager Anthony at the Dunn Road location in Florissant for providing such excellent customer service we definitely appreciated it
Jack N. | First ImpressionsMud dauber(?) wasp mud nests in unit. Most dead, some with active wasps.
stefan n. | Overall ExperienceI wanted to settle my bill with cash instead of My debit card, but I was instructed to leave the key on a random box and I would get an email. Then I got charged an extra $2.20 which overdrafted my debit card. Please offer customers the opportunity to wait and settle their account.
June E.I had a great experience at the Dunn office. I really would like to give thanks to Erica, she was very professional and courteous.
DESMOND B.Even though I was doing self-check-in, the person at this location was very nice and offered to help if I needed it.
Christopher H.They were honestly amazing,everything worked the same I jus have to let the know I apologize for being late on the return.
Bryan W.Nice place but some, not all, of the staff suck. The guy with the dreadlocks is great as is the middle age white guy. The GM has an attitude as does some of the others.
GREGORY F.They were very courteous even though I was late picking up my rental cargo van. The process went smoothly the Representatives that worked at this location we nice and very professional! I would recommend this location of u-haul in Hazelwood MO.
Carol B.Keep doing what you're doing.
Joseph M.Nothing, everything was as I thought it would be!
Gale S.I moved out on 10/31/2021 not 11/1/2021
Edith I. | Overall ExperienceThis U-Haul Storage was Wonderful! Safe and convenient. I recommend the Hazelwood U-Haul Storage to everyone. I slept with a peace of mind knowing my items were Safe and secure. Anthony the Manager was Awesome!! I give this facility 10 Stars for Quality, Security, Convince, and Excellent Customer Support!
Lenita S. | Overall ExperienceThis location for my pick up was 19 miles from my house, when there are two locations one being 3.9 miles the other 6 miles from my house. The reason I was given was this was the only location that had a 15 foot truck, which was not true there were three 15 foot trucks at the Alton location and at least 1 at the East Alton location. Going to this location was a bit too far and took too much time out of our day to go get this
Jacqueline V.The passenger side mirror needs to be tightened as the wind at 60 pushed yhe mirror in
patrick R.The truck we rented was having issues. We could barely make it through the move without the truck stalling and making loud noises. That issues caused our moved to take longer than expected. The truck seemed to need to be serviced. There were no problems at that location. The only issues were with the truck.
DESHERICK B.Just continue to render excellent service to their customers
Willie J.The truck I rented was very dirty and only had a eighth of a tank of gas the staff was very friendly and they worked with me on a discount for my displeasure with the vehicle
GEORGE S.The return was a little complicated. I feel it's not user friendly to those that are not as tech savvy. If I just want to drop of my truck after use it cost an extra $20, so you feel pressure to use the app that they say takes less than 15 min. It's more like 45min to an hour if you don't know what you are doing.
VALENCIA W.I never have any issues at this location
Jamona W.Warn people what moving does to your calves.
Andrew W.Truck drove like the transmission is failing.
KIMBERLY B.I thank u for the proper service that was given to me i will be back again)
Jimmie B.After a long day of moving. I noticed I left a few things on truck. I called UHaul the next morning at Dunn Rd location in Hazelwood Mo. and representative says my items were thrown away. I adised her I spoke with a representative the night before and she advised me to call the location early morning in which I did. The worker at the location in Hazelwood was very rude. She told me I would have to go to the trash to get my items. Why were my items thrown away instead of being placed in a lost and found area. When I get to location to pick up my items someone went through my personal belongings then placed on the curb in front of the building where they check truck ins. My items were set right there after being rambled through.
Charmaine B.Thank you for making my moving and storage of my property very convenient.
yolanda b. | First ImpressionsI'm very pleased with u Haul Service helping families out to move items and to help out with events I will recommend U Haul any time to any one that need to rent a truck thank you for your service
Cheryl W. | First ImpressionsThought I was booking for a 24 hour storage place when booking. Only inconvenience. And prices where higher than the 24 hour storage unit I thought I was getting. I wish all prices where the same. Other than that, great.
Carnice G. | Online Move InThe checking in was friendly and quick
donald w. | First ImpressionsNinguno
Robert W. | First ImpressionsThe staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.
Wendi G. | First Impressions