Customer Reviews for U-Haul Moving & Storage of Harrisburg

7,573 reviews

5621 Allentown Blvd   Harrisburg, PA 17112
(2 Blocks West of Heritage Toyota Harrisburg, Across from McDonalds)

(717) 657-2010

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(717) 657-2010

5621 Allentown Blvd
Harrisburg, PA 17112
(2 Blocks West of Heritage Toyota Harrisburg, Across from McDonalds)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rohan M 
Rating:
5.0

Representative was very friendly and did everything to make our experience a good one.

James O 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
3.0

The women running the register was eating watermelon out of a bag, putting the bag up to her mouth and slurping and biting on it. Very unprofessional

Stacey L 
Rating:
5.0

Excellent service.

Jobes S 
Rating:
1.0

Customer did not leave a comment.

yanely r 
Rating:
5.0

For convenience, the site was perfect, regarding location, size of unit, and helpful staff. Definitely put them on the 5 star list!

WILLIAM K  |  Overall Experience 
Rating:
2.0

A clear idea of when I would get a call from the supervisor regarding the reservation guarantee would be helpful.

Jungeun L 
Rating:
1.0

Get rid of the man in charge

EDWARD G 
Rating:
5.0

Customer did not leave a comment.

Joseph P 
Rating:
5.0

Customer did not leave a comment.

Aimee K 
Rating:
5.0

Customer did not leave a comment.

Buddha G 
Rating:
5.0

Customer did not leave a comment.

William K 
Rating:
5.0

Customer did not leave a comment.

michael c 
Rating:
5.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Employees at this location were exceptional.

Christopher V 
Rating:
5.0

Customer did not leave a comment.

tasha B 
Rating:
2.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Barbara M 
Rating:
5.0

Customer did not leave a comment.

Ebony A 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Balasundaram A 
Rating:
5.0

Everything is good

kedar n 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

All of staff (3 of them) were amazing! they were knowledgeable, fun and efficient. ( Even the newer staff who were learning). so much appreciated them and the smiles they gave! what a delightful experience

sandra l 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
4.0

My experience picking up the truck was fantastic. The woman who took care of me was polite and helpful. She had just taken care of another guest who had made a reservation at the wrong store and for some reason, he was upset with her. SMH... Anyway, she handled that situation with class and grace. She was very professional!! I drove to Pittsburgh and back without issue. The truck was clean and drove very nicely. No complaints whatsoever about the equipment. My only complaint was when I returned the truck. I sat outside, under the tent, waiting for the employee. No big deal, but after a few minutes, I looked around, saw nobody else at the location and decided to come inside. (Even though the sign said, "wait for attendant".) Walking into the building an employee passed me and said, "I'll be right back". After a few minutes, the man came back and said, "I assume you have the key?". To which I replied, "Yes, I do." I handed him the key and as he walked out the door he said, "I don't know why people do that, but they insist on taking the key with them." It was a strange comment from a grumpy man who obviously didn't like his job. I'm not overly sensitive, but the comment was unnecessary and a more aggressive person might have had a confrontation with that gentleman. Once he came back in, he sat down, told me my total and said, "you're free to go." Other than that minor interaction with someone whom I'm hoping just had a bad day, my experience with this location was great!!

Charles C 
Rating:
4.0

Customer did not leave a comment.

Eli Y 
Rating:
3.0

I would let customers know that U-Haul doesn’t offer any free miles with a rental.

Robert R 
Rating:
5.0

Customer did not leave a comment.

CARL A 
Rating:
4.0

Great service at pickup and return. Thank you.

Stephen B 
Rating:
3.0

Customer did not leave a comment.

raymond h 
Rating:
5.0

Excellent experience all around. The staff were excellent

Daniel K 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bran L 
Rating:
1.0

We had a problem with inside the truck in the employee who also was the one that checked this out, said she couldn’t help us and gave us the roadside assistance phone number and they said they could not help us either so I had to check the inside. – dashboard apartment myself to solve the problem

JEFF S 
Rating:
1.0

The staff overcharged for cleaning fee despite the fact that I brought the truck spotless

khaffak a 
Rating:
5.0

The employees were friendly, knowledgeable and overall awesome

Kevin H 
Rating:
5.0

Customer did not leave a comment.

William F 
Rating:
5.0

Customer did not leave a comment.

MATIWOS H 
Rating:
5.0

Customer did not leave a comment.

Jason C 
Rating:
5.0

Customer did not leave a comment.

ronald M 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

This experience was my second experience with UHaul. This location was superior by far to the location we used 6 years ago. The associate was friendly, went over everything in detail, and when we returned he was just as friendly. Moving is stressful; let's face it. The customer service at this location is top notch and made our move much more efficient.

Andrew S 
Rating:
5.0

The staff at this location were the most helpful and friendly people. They go above and beyond at this location to make your experience seamless.

Lauren E 
Rating:
3.0

Customer did not leave a comment.

Christoph G 
Rating:
5.0

Make sure that all lights work properly, had to clean the ground connection on the trailer to make the running lights work

Stephen W 
Rating:
5.0

Customer did not leave a comment.

Ruth K 
Rating:
5.0

These guys are great!

Douglas M 
Rating:
5.0

Painless transaction, efficient and helpful staff.

William K 
Rating:
5.0

Customer did not leave a comment.

Melanie W 
Rating:
4.0

Great experience, had to move my daughter out of Brooklyn to Harrisburg and then move some stuff to our beach house In wildwood crest and bring other stuff back. It was a busy 5 days but the truck was great and was more comfortable than I thought it would be.

William W 
Rating:
3.0

Better Customer Representatives. Check in was fine, check out they had a little attitude to where she told me to go talk to some one else she can't deal with me right now. Very rude and disrespectful.

Renae S 
Rating:
4.0

Truck was dirty when I rented it. Customer service was outstanding at this location. Plenty of help to get you in and out. The girls were washing the truck when I returned it. Overall, a great experience at this U-Haul.

Adam T 
Rating:
3.0

The gentleman that processed my return of the truck was very rude. He claimed to be the manager, but gave me a hard time about fuel level, which wasn’t even filled when I picked up the truck and then complained about how I took too many pictures of the truck in areas with damage.

Ian P 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S 
Rating:
5.0

Customer did not leave a comment.

Stephanie G 
Rating:
5.0

Customer did not leave a comment.

Lisa G  |  Overall Experience 
Rating:
5.0

The service was great and the people were friendly!

Dan K 
Rating:
5.0

Thank you for making everything easy. Friendly, knowledgeable staff.

Ryan P 
Rating:
3.0

Customer did not leave a comment.

karina w  |  Overall Experience 
Rating:
5.0

Dave is the expert you need when it comes to all things UHaul!

Thomas B 
Rating:
3.0

Customer did not leave a comment.

Paul R 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Overall, I was very happy with my experience renting from U-haul from the ease of reserving the vehicle online, to pick-up and return of the vehicle. Thank you for the great experience. I would consider rending from this location in the future should the need arise.

Caryn H 
Rating:
5.0

Customer did not leave a comment.

Nicole M 
Rating:
5.0

Customer did not leave a comment.

Arnab R 
Rating:
5.0

Customer did not leave a comment.

bill r 
Rating:
5.0

Customer did not leave a comment.

Christopher O 
Rating:
5.0

Everything was excellent, wouldn't change anything related to this rental.

John B 
Rating:
3.0

People there were very helpful! Great service!

Bill F 
Rating:
5.0

The only thing I can fault them on is they didn’t give me the closest drop off. Pass two other U Hauls on the way to the drop off that was assigned to me and 5hey all were nicer then my drop off point.

Walter D 
Rating:
5.0

The service was excellent and Nicole was very personable.

Terry M 
Rating:
5.0

Nothing. Staff was wonderful, polite, and knowledgeable

Mark W 
Rating:
5.0

Nothing all good

andy c 
Rating:
5.0

The installation was very quick. Took only about 35 minutes on a 2024 Honda CR-V. People were very friendly and responsive to questions.

William H 
Rating:
5.0

Customer did not leave a comment.

John Y 
Rating:
4.0

Customer did not leave a comment.

RICHARD O 
Rating:
5.0

Customer did not leave a comment.

Mike S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xiang Y 
Rating:
5.0

This experience was absolutely wonderful from start to finish. Highly recommend, and the price can't be beat!

Kathleen N 
Rating:
5.0

Very fast check in and out, excellent personal

TOM O 
Rating:
5.0

Keep up the good work!

Dominic R 
Rating:
5.0

All good. Nothing comes to mine.

Denise G 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
4.0

Customer did not leave a comment.

Angela S 
Rating:
5.0

I am a happy customer. Rented moving van by stopping by and reserving. All Uhaul prices and procedures were explained clearly. Picked up van on date requested and was able to drop van off the night prior to scheduled due date.

Shawn W 
Rating:
5.0

Dave, I believe is the managers name always does a great job. He was the only one there today on 4/09 and was very efficient and as always polite.

William S 
Rating:
5.0

Customer did not leave a comment.

KENNETH W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS M 
Rating:
5.0

rent here all the time always a great experience

scott p 
Rating:
5.0

Customer did not leave a comment.

Garrett C 
Rating:
5.0

Customer did not leave a comment.

tisha g 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
1.0

Personnel was very rude, made backhanded comments to questions I had, and was generally unfriendly. Dave seemed to be having a particularly bad day.

Krisitn N 
Rating:
5.0

The lady there was helpful and efficient.

Douglas D 
Rating:
4.0

I would like to get the name of the person that bought my unit

Stacey A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Z 
Rating:
5.0

Very friendly. Everyone was super kind. It was close to their closing time, but they were as friendly and as kind as if we had walked in at noon. This is my second time coming to this location and I will never go to a different Uhaul. Everyone is super nice. 10/10 would definitely recommend.

Christina W 
Rating:
5.0

Customer did not leave a comment.

Kimberly P 
Rating:
4.0

Had tech problems / slow device.

JASON B 
Rating:
5.0

Customer did not leave a comment.

Jenneva M 
Rating:
5.0

Friendly and helpful

Janett J 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Don’t change anything!!

William S 
Rating:
5.0

the best

Alrelis R 
Rating:
4.0

Everything and everyone was gteat

Wade L  |  Overall Experience 
Rating:
5.0

Great service

Melvin M  |  Online Move In 
Rating:
5.0

I'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.

JILL L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barb n  |  First Impressions 
Rating:
4.0

Staff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.

LEEANNA L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

roberto m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naneyshka R  |  Overall Experience 
Rating:
5.0

I appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!

JILL L  |  First Impressions 
Rating:
5.0

We used the facility for several years. Our products came out in great condition.

Solid R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin l  |  First Impressions 
Rating:
5.0

Place was very helpful, had free storage for month after arriving. They accommodated my needs, accepted my trailer and storage return with no issues.

Bob H  |  First Impressions 
Rating:
5.0

Everything was how expected

Norberto G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike S  |  First Impressions 
Rating:
1.0

When I told staff I was moved out they continued to charge me for 7 more months

Sandra H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa M  |  Overall Experience 
Rating:
5.0

Every person that this facility was very helpful

Riscardo C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yoko S  |  Overall Experience 
Rating:
5.0

The floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture

Max G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara E  |  Overall Experience 
Rating:
5.0

Kenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.

Deann H  |  First Impressions 
Rating:
2.0

The unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.

TANYA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon L  |  Online Move In 
Rating:
5.0

Very helpful staff, very friendly.

Innessa H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen O  |  First Impressions 
Rating:
3.0

There were no signs indicating location for the garbage bins.

BEATRIZ C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy B  |  Overall Experience 
Rating:
1.0

I prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month. Don't ever pre pay!

WILSON P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawon H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILSON P  |  First Impressions 
Rating:
5.0

Shawna was friendly, and efficient. She made the quick visit a great experience

ERIC J  |  First Impressions 
Rating:
5.0

You have the best store manger ever shawna is excellent, went above and behond to help me with my move.

IGOR P  |  First Impressions 
Rating:
5.0

All the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.

Lori R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breonna S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERLANGSTO J  |  Overall Experience 
Rating:
1.0

Overpriced on storage and uhaul truck rental.

AUSTIN W  |  Overall Experience 
Rating:
5.0

Move-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.

John S  |  First Impressions 
Rating:
3.0

I was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6.5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.

John S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Myint H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BEATRIZ C  |  First Impressions 
Rating:
1.0

Tried to charge me for free storage lost the reservation how do you get to smaller rooms

Glenn B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Neil S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Schaffer S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Max G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELE O  |  First Impressions 
Rating:
5.0

Ethan was very friendly & knowledgeable. Very excellent service.

Valerie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS K  |  Overall Experience 
Rating:
5.0

Everyone was very helpful! Madyyson went above and beyond to assist!

Roseanna M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE W  |  First Impressions 
Rating:
2.0

Was never given a fob the alarm goes off but no one gets alerted Could just open door to area and anyone could walk into area, not secure at all No one answers phone at office Took over 2 weeks and then finally had to go to close out order No one returns calls

Christine B  |  Overall Experience 
Rating:
5.0

My only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!

Kevin M  |  First Impressions 
Rating:
3.0

The experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.

Eric W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRANT W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakisha H  |  Overall Experience 
Rating:
2.0

The two gentlemen at the counter were unprofessional like they didn’t really care! And the card reader system didn’t work. Paying $170mo for storage You would spect a nice customer service!!!

Edgar C  |  First Impressions 
Rating:
5.0

Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?

charles z  |  Overall Experience 
Rating:
3.0

Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????

charles z  |  First Impressions 
Rating:
4.0

Seem to have a pest issue at the end.

William A  |  Overall Experience 
Rating:
3.0

Didn't like that I had to pay for a lock from you when I was told I could use my own lock.

William A  |  First Impressions 
Rating:
5.0

The facility was a great place to store some boxes and other items while moving in to my new house.

Mack M  |  Overall Experience 
Rating:
1.0

The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.

Marsha S  |  Overall Experience 
Rating:
5.0

My service was excellent and appreciated the assistance I received.

Patty M  |  Reservation 
Rating:
4.0

Nice guys! Prompt service!

Erin S  |  Reservation 
Rating:
5.0

Easy and convenient. Janie

Janie J  |  Reservation 
Rating:
1.0

Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won’t fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.

Jay M  |  Reservation 
Rating:
5.0

My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way

Francine C  |  Overall Experience 
Rating:
2.0

I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.

edward c  |  Overall Experience 
Rating:
3.0

....

Sarah F  |  Overall Experience 
No reviews have been submitted for this location.

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