El cliente no dejó un comentario.
WILSON P. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Harrisburg
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Shawna was friendly, and efficient. She made the quick visit a great experience
ERIC J. | First ImpressionsNot much. Shawna is an outstanding GM.
ADHAM R.You have the best store manger ever shawna is excellent, went above and behond to help me with my move.
IGOR P. | First ImpressionsEnded up doing a last minute move. Very stressful. Didn't get his name but the guy at this location was very helpful and professional. They had a good amount of trucks available and we were able to get in and get out quickly. Made that part of the move very simple!
Aajah-nae W.Nothing really except maybe offer customers who use U-Haul a discount if they reuse U-Haul within 90 days. Only for truck or trailers
tina V.The truck I was issued had no air conditioning. Also I was informed by your harrisburg central appointment location that the truck I was to use would not be available until 300pm but told I would be called if one came in earlier on 6/25.when I arrive the clerk told me there were 2 trucks there in the morning. No one called me and I had to change several plans.
MIKE V.A faster check in process. The employees were fantastic and moved quickly but the actual process they need to follow takes a while.
Stephanie W.Everything is fine for me
Durga C.All the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.
Lori R. | Overall ExperienceThis location is easy to get in/out of. Employee on duty was very helpful, friendly and courteous .
Mary C.Service from this location is tye best!
Lee F.When looking into my orders and trying to locate the final bill for a particular one, I see only the receipt for the initial bill and not the final one upon return of equipment. Please ensure that both the initial as well as the final bills are viewable. Gracias.
Naweed B.More staff, easier said than done, I understand the situation.
Jeffrey W.Great service. Easy check in and check out. Thanks U-Haul! Nice staff!
Carmen S.great peoplr
Mike K.The location was unstaffed for about 20 mins, while I and other customers waited for someone to assist us with rental truck returns, purchases in store, and other services. When the manager/owner arrived we were all rather impatient and he was understandable overwhelmed. He attended to all of us quickly and provided one-on-one attention to our concerns.
Tashia J.The gentleman who helped me was very polite, professional, and thorough.
Danielle S.My husband was on hold a solid 10 minutes before a representative answered. Perhaps add a callback option would relieve the wait.
Chris R.Reserved a van, gave all information online but had to wait more than 30 minutes at the store to pick it up. Made my day more difficult.
Cheryl C.Always have at least two people working who are help customers
Carter N.Check-out was fairly simple. Check-in was fairly easy too.
Ricard F.Our return was professional and timely. Thank you!
Kelley S.The entire process was quick & easy. The service technician was incredibly friendly and helpful. I will definitely keep this specific location in mind the next time I have to rent a truck/trailer.
Duncan T.You could not make customers drive 25 miles for pick up when their reservation site is 3 miles away.
MARRY K.It was very difficult to return the truck during non staffed hours. Returned it at 1130 at night and it wouldn't allow me to do from my phone. Even with my location turned on it wouldn't recognize my location and I could not complete the return. Thankfully someone I was with I was able to forward the information. We were told we would also receive an email confirmation that the vehicle was returned and a final receipt and I still have not received that. I do website & social media & event planning utilizing a lot of technology. I realize this location is going 24 hours with people doing it on their own - it was not a pleasant experience to do on my own and when I called the 800 number for help it was going to be a 20+ minute wait
Jessica M.Was told when we booked with customer service we get 89 free miles, but when we picked the truck up. We were told no that's only for a one way trip. Your staff need to have the correct information across the board. This put your staff member at the location in a bad situation thay could've been prevented had the customer service rep provided the correct information !
Diane R.The best experience at a location to date. Employees were helpful and considerate getting me in and out quickly. If I had to pick something to improve I would say one more staff member as the morning are busy but I also understand labor so probably would not have had another person in.
Scott T.This dealership never answers the phone. On hold forever. 15 to 20 minutes easy. Very frustrating.
Albert K.This Uhaul at 5621 ALLENTOWN BLVD, HARRISBURG, PA exceed my expectations. The manager was on it. She was busy, but still was able to take care of the provided services; when I got there and when I returned. Store had many products inside and it was clean. Transactions were easy. A military discount would be nice.
Feliciano S.It was a last minute decision to rent a u-haul on a holiday weekend and I was completely satisfied with the service i received. This is the second time I have used this location in a month and was extremely pleased with the personnel and service that I received. I would absolutely recommend the Harrisburg and State College locations if asked.
Rita W.everything was good. easily reserved online, within 10 minutes of arrival was on my way with trailer.
STEPHEN S.Staff was very courteous and helpful.
Michael M.I have used U-Haul many, many times. I rented a van this time and the smell in the vehicle was horrible. Upon return I was told it should not have been in service. If I wasn't in a time crunch and wasn't sure if the smell would dissipate with opening the windows, I would have asked for another vehicle. Worst U-Haul experience to date.
Laurie M.Your customer service was excellen!
uly B.I could not turn the truck in via the App. It would NOT accept any picture taken, and my Samsung takes great photos. So I had to return the next morning at opening anyway, Smh. That was frustrating, all else was fine.
Charles J.A few of the staff were not very attentive and did not address questions/concerns in a timely manner. Almost every visit required reentering information previously provided and delays. Consistent complaints about the computer system
KEVIN D.App wasn't working to allow electronic drop-off.
GREG S.Everything was fine. However, I had reserved a pickup truck, but none were available when I went to pick it up. I decided to take the cargo van for the same price.
James D.Service was great, staff was friendly and accommodating
DERIC M.I explained my issue when picking up the truck to the front desk associate. She kindly explained that it would get resolved and to send my pictures of the mess in the back of the truck to another phone number but I had not received any text about that. Please call or email (717) 695-1525 or jackduker21@gmail.com so we can get those pictures to this locations manager.
Cheryl S.The staff was super helpful and very professional.
Louis W.I would like to say thank you
Pema T.Slow service was provided and I was the only customer on the lot.
Kenneth S.Shorten check in process. Too many computer steps. Should be able to photocopy ID and go!
Michael E.At pickup, was told to go to a different location for appliance dolly after lots of calling around d by staff at location. But then, they found one randomly at location so that worked out I guess. Running lights (tail lights) did not work to back of truck at all. Drove some at night, and those lights were off. Clearance and headlights, brake lights worked. Staff was helpful and friendly. Brianna was very helpful when I was picking boxes earlier that morning.
Jay R.Always a problem with you guys. Can we ALL be on the same PAGEâ‰ï¸
Rick Daniel W.Uhaul was able to rent me the truck I reserved, and there was no adequate alternative provided either. Vehicle availability is obviously an issue at this location.
Jeffrey H.The pick-up location was great and the staff were very accommodating and helpful; however, this wasn't the pick-up location I selected when I made my online reservation. The location was moved (less than 12 hours after booking) to a location nearly 10 miles away from the location I originally booked. That was a little frustrating because the cost is per mile. This added close to 20% to the overall rental cost as a result. This is also the second or third time my pick-up location was altered after making a reservation. With the exception of the reservation process not being reliable, I would highly recommend U-Haul! Your staff have been friendly and the equipment has been in good condition and dependable. Anything you can do to improve the reservation process and accuracy of the pick-up location would be incredibly helpful.
CHRISTOPHER B.The on-line check-in process via my phone was confusing. I called customer service for help and the wait time was 45 minutes. Not optimal.
Daniel W.Not a thing. You guys operate perfectly. I really appreciate your professionalism and cooperation concerning my situation of loading up my brother's things from his storage unit. I needed some closure to accept his passing, and you were an important part of this. Thank you so much.
Jerome B.the lady was working by herself even as busy as she was she kept her smile and was a great help
Robert H.Smooth experience on the way out and on the way back in. Thank you to each staff!
Douglas T.The first Van had a really bad odor like somebody had been transporting pigs really bad. Second van was better. The employee said they tried to get the smell out of it but had no success. The previous renter should have been charged for that. Other than that everything was good.
John R.We had the wrong code for our drop box and could not get a hold of anyone for 45 minutes
Bryan M.Truck was not available at our original pick up location and our reservation had to be moved, but no one let us know the truck was not available until we called at the pickup location. Also, a 15' truck is too small to hold enough for two bedroom apartment, as advertised.
Ethan K.Overpriced on storage and uhaul truck rental.
AUSTIN W. | Overall ExperienceMove-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.
John S. | First ImpressionsI was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6.5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.
John S. | Online Move InTried to charge me for free storage lost the reservation how do you get to smaller rooms
Glenn B. | First ImpressionsEthan was very friendly & knowledgeable. Very excellent service.
Valerie S. | Overall ExperienceEveryone was very helpful! Madyyson went above and beyond to assist!
Roseanna M. | First ImpressionsWas never given a fob the alarm goes off but no one gets alerted Could just open door to area and anyone could walk into area, not secure at all No one answers phone at office Took over 2 weeks and then finally had to go to close out order No one returns calls
Christine B. | Overall ExperienceMy only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!
Kevin M. | First ImpressionsThe experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.
Eric W. | Overall ExperienceThe two gentlemen at the counter were unprofessional like they didn't really care! And the card reader system didn't work. Paying $170mo for storage You would spect a nice customer service!!!
Edgar C. | First ImpressionsOnly issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?
charles z. | Overall ExperiencePass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????
charles z. | First ImpressionsSeem to have a pest issue at the end.
William A. | Overall ExperienceDidn't like that I had to pay for a lock from you when I was told I could use my own lock.
William A. | First ImpressionsThe facility was a great place to store some boxes and other items while moving in to my new house.
Mack M. | Overall ExperienceThe "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.
Marsha S. | Overall ExperienceMy service was excellent and appreciated the assistance I received.
Patty M. | ReservaciónNice guys! Prompt service!
Erin S. | ReservaciónEasy and convenient. Janie
Janie J. | ReservaciónResolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won't fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.
Jay M. | ReservaciónMy overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way
Francine C. | Overall ExperienceI believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.
edward c. | Overall Experience....
Sarah F. | Overall Experience