I had booked a 15' truck online , however this location did not have any 15' available so a 10' truck was reserved for me without any prior notification. I would have gone to a different location to get what I wanted if I had been made aware.Kristine W.
Customer Reviews for U-Haul Moving & Storage of Hamilton
Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
the vehicle and employees were exceptionalDarren G.
i prebooked a dolly and it was not available as well as that i was texted and told to check an agreement online on my mobile device. not everyone has data on their phones or access to internet during the middle of a move.scott P.
El cliente no dejó un comentario.Houssam C.
El cliente no dejó un comentario.Lisa A. | Overall Experience
El cliente no dejó un comentario.Ron C.
El cliente no dejó un comentario.Courtney T.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Christopher P.
The truck rented was full of sawdust and branches. The back of the truck did not appear to be cleaned or inspected when rented out. This resulted in all of my belongings in the truck becoming dirty with sawdust and branches/twigs. More concerning was that the young male staff working at this location April 14 & 15, 2021 was not wearing a mask inside the office, or fully over his mouth and nose when inside the truck, driving the truck for pick-up. I brought this concern to his attention and he did not change his behaviour. I will actively discourage all my friends and family from giving business to this location.Jacqueline D.
The guy who give to me service he is very rude even he not explain me where i want to drop i wast my time nd gas very bad services bad experience. I booked online but I didn't received fast services even my charge was different.Rohang P.
All goodJOSEPHR JR S.
El cliente no dejó un comentario.riyazal S.
The staff made the whole experience very simple. They were very informative.Lori F. | First Impressions
El cliente no dejó un comentario.Suhan B.
El cliente no dejó un comentario.Loretta F.
El cliente no dejó un comentario.Carissa D. | Overall Experience
El cliente no dejó un comentario.JASON G.
El cliente no dejó un comentario.NICOLA F.
Very easy to check in every thing was great no complaints.Derek C.
El cliente no dejó un comentario.DAVID T.
I booked a 10 foot truck online without any problems. When I picked up the vehicle I was in and out in literally 5 minutes. The same was true when I dropped the truck off. There was minimal contact and my contract and final bill were emailed to me. A most wonderful experienceStephen J.
El cliente no dejó un comentario.haley L.
El cliente no dejó un comentario.Darren F.
No improvement needed, Very friendly and great service.David C.
El cliente no dejó un comentario.Peter C.
The guy that helped out on pickup and drop off was great. Don't know his name. Highschool student taking next year off is all I know.Michael S.
El cliente no dejó un comentario.Mustafa K.
El cliente no dejó un comentario.Amber-Fay M.
El cliente no dejó un comentario.Daniel A. | Overall Experience
El cliente no dejó un comentario.DANIELS T.
Seamless from start to finish.Freda W.
El cliente no dejó un comentario.Norma-Jean V.
When I received the cargo van it had a very foul smell to it, almost unbearable. I had to drive for 100 km to pick up the furniture I was getting, and wait for some time before I could load the van. When I opened the back of the van there were bags of feces in the back corner of the van along with used disposable gloves!! It was very gross and I threw out the bags and gloves right away. I did take a picture of the stain left in the van from the bags. I reported this to the Uhaul person who called me because on top of this I was told i had the van until 9 pm, but then it was expected back by 6:30pm because they closed at 7pm. I reported the issue I had to the Uhaul person on the phone and he was very apologetic and assured me he would look into why the van was not disinfected (Especially during COVID). He offered me a discount on my final bill due to this experience, however upon receiving my final bill that has not occured. Can someone please reach out to me about this issue? Thank you AlannaALANNA P.
Floor mat kept catching on the gas pedal. Otherwise all good.Brian N.
El cliente no dejó un comentario.Cindy S.
El cliente no dejó un comentario.Ankit G.
Provide some on site parkingMike S.
I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.dawn b. | First Impressions
Rymal and Upper Ottawa branch manager harrassed me over the phone first thing the next morning for not able to call them the night before that the van wouldn't be returned before 6:00pm. Threatened me a $31.00 extra charge on top of my inial bill of $118. I was in disbelief as I never, ever heard of such extra charges even without exhausting my 24 hour time limit.. Before the call was over, manager demanded for a time it should be returned!!! She was very, very rude and mean, I felt I was treated like a piece of garbage!!! " 1pm pickup, therefore 1pm return", I replied. I validated with the younger lady at the front desk when I returned the van and she told me it's Uhaul's new policy. I intended to get the move done before 6pm the day I picked up the cube van but thing didn't go as planned. I was willing to pay the extra $19.00 if I would need an additional day. I was not charged extra $31 on my final bill, I apologized for not be able to call them back to show the manager I didn't have a malicious intentions. That was an awful experience!!!Roberto T.
El cliente no dejó un comentario.Jerry C.
Can't think of anything. Keep up the great service! GraciasDaniel M.
El cliente no dejó un comentario.Nicole F.
Cabin in truck was clean. Walls of the rear box had caulking all over it on both sides and it was very stickey. We had to cover the walls before we put our furniture in.Leo K.
El cliente no dejó un comentario.Elia T.
El cliente no dejó un comentario.JIM F. | Overall Experience
El cliente no dejó un comentario.Paul A.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.TONY L.
Allow clients to have the opportunity to process payment as needed. The comment from the associate, â€œ we have to do everything over againâ€ if that's the case, so be it. Did not feel comfortable with those comments.NICOLA A.
El cliente no dejó un comentario.Maria G.
El cliente no dejó un comentario.Manbir D.
Reserved me a 10x15 unit and paid in advance. Did not check to see availability and when arriving to use unit, they told me there was nothing for me and they refunded my money without giving me advanced notice not to drive all that way.Michael M. | First Impressions
El cliente no dejó un comentario.NATASHAVERONICA S.
The vehicle smelled of cigarette smoke so badly that I needed to leave the windows open the entire time I used the vehicle. The vehicle was dusty and was cleaned with a wet cloth, smearing the dust all over and leaving streaks on all plastic dash parts.Rhyan G.
More parkingPaul B.
El cliente no dejó un comentario.KEITHI B.
Excellent customer service. Very efficient. Covid precautions in place. Friendly and helpful staffFreda W.
El cliente no dejó un comentario.DEBORAH L.
Previous renter did not clean out drywall refuse.Howard G.
El cliente no dejó un comentario.roberta h. | Overall Experience
El cliente no dejó un comentario.Fola A.
El cliente no dejó un comentario.michael d. | Overall Experience
El cliente no dejó un comentario.Dameon S.
El cliente no dejó un comentario.Debra W.
El cliente no dejó un comentario.Quang T.
Always great service and clean, well maintained vehicles.JONATHANJ I.
El cliente no dejó un comentario.Eduardo R.
El cliente no dejó un comentario.Kenneth K.
Mobile check in was a disaster. Didn't work for me. Attendant opened the lock box for me but the key wasn't in there. Attendant finished my application on her computer. Was 30 mins to get a vehicleDEREKMANUEL W.
Going through the gate, to return the van, needs more instruction, such as a "Pull Up to This Sign" type of sign. Why? When I was pulling in, I was distracted by two cars pulling out, one through the gate I was using, another through a side gate behind me. I didn't know if the gate was an automatic closing type, opening because of me, or because of the other car. So I brought the van forward, and an employee was on the side that I couldn't see, and (I think) I came close to hitting her. The sight lines are poor at this location. And it was unusual circumstances. Buuut... maybe it can be improved.peter R.
El cliente no dejó un comentario.Nicholas R.
El cliente no dejó un comentario.neal B.
This location is beside our office thats why we rent from here Yesterday they gave us invoice for $165 but our credit card was charged for more then $200.Gurdial S.
The office personnel are extremely ignorant. I was in sales for years and a smile and a good morning, afternoon or evening is never a painful thing to do for customers it is all part of the business.Kathleen I.
El cliente no dejó un comentario.Lynsey C. | Overall Experience
Easy pickup and dropoffDoug V.
The lady at the office should get customer training as I got impression that she is there just to be there , not welcoming at all . Got an impression that I wasn't welcomed and was but an interruption to her day. when asked for help she was very impolite. The young guys were more help and a lot more polite than her.ELZBIETA G.
El cliente no dejó un comentario.MICHAELL H.
El cliente no dejó un comentario.Garry C.
Your Palastinian guy is amazing. And you can improve the others friendly like him.Hemin S.
El cliente no dejó un comentario.Thomas F.
there staff is great at this location would recommend them to friends with familyGlinnis M.
Always polite the vehicles and property are very well maintained and managed. Both managers are very helpful and happy to assist in anyway possible. Would definitely recommend.JUSTIN MICHAEL H.
Very helpful and friendly.CHERYLPAULINE M.
Nothing to improve,staff was very helpful and van I rented was like new!. Very very happy with the service i received.Nestor G.
This location always has what I need. The staff is friendly and professional. They do their utmost to get you on your way quickly and efficiently.Paul W.
El cliente no dejó un comentario.Quinn B.
Dealt with 2 female employees. Both were unbelievably rude. Better customer service definitely needs to be addressed and taught.Bradley M.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.McLeandro B.
El cliente no dejó un comentario.Colleen M. | Overall Experience
The snow removal was non existent. Lot is sold ice if a customer was to slip and fall you maybe looking at a law suit. Customer service was great. No fault to them on this. Head office needs to review the contractorRUSSELL L.
El cliente no dejó un comentario.IANROYRAQUINIO S.
Truck i rented was defected I had to put $250 600 kSaqib H.
Fast and efficient service it's saved me a lot of time but I needed a truck only for one hour. I Think Home Depot offers better prices for short rental.Tomasz P.
The staff was very friendly, eager to accommodate and sensitive to challenges that customers are enduring as a result of the pandemic. Whenever I need a U-Haul I will go to this location.SIEGFRIED S.
El cliente no dejó un comentario.KEVING W.
Rented a Truck and Storage. Was a complete scam, they made me buy lock as they couldn't let me use my lock. Storage was small but very expensive compare to other storage companies. They gave me a storage on second floor. When I got to unload the stuff from the truck the elevator was not working at all...called several times and waited 45 min each time with no success. Manager never called me back either. The gate code that was provided didn't work either so had to wait additional 2 hours to get hold of customer care to get the correct code. Terrible experience in freezing snow weather. No body seems to care.Najam I.
El cliente no dejó un comentario.Margaret D. | Overall Experience
If I wanted to be verbally harassed and called multiple times from this U-Haul I'd choose this place! I have never dealt with such incompetent managers in my life until I rented a truck here. 1/10 would not bother renting from U-Haul again unless I fancied some verbal abuse that dayNhat N.
Tereible service very rude front deskTyler M. | Overall Experience
El cliente no dejó un comentario.steve r. | First Impressions
El cliente no dejó un comentario.Marylee H.
El cliente no dejó un comentario.RICHARDF B.
El cliente no dejó un comentario.Katharine M. | Overall Experience
Poor customer seevice , i call to complain something the one who talk to me said i have nothing to do for you The other one hang ip the phone on me I will never deal with this company againMerghani M.
El cliente no dejó un comentario.PIETROR S.
El cliente no dejó un comentario.Zvonimir M.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Rick E.
Notify the customer before you cancel their reservation.Aleksandra B.
Staff was efficient and knowledgeableLorraine C.
Nothing to improve.Thomas J.
Quick and efficient just the way I like it.Bradley L.
Thanks for all !!!ARTUR B. | First Impressions
El cliente no dejó un comentario.DORIS L. | Overall Experience
The staff are nice, and mind there own business. That's all I was in need of, and they provided that to me well.devon s. | Overall Experience
El cliente no dejó un comentario.natasha r. | First Impressions
We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!Brad B. | First Impressions
El cliente no dejó un comentario.paula m. | Overall Experience
El cliente no dejó un comentario.TERRY M. | Overall Experience
Great storage facility!mark s. | Overall Experience
Could be a bit easy on priceselizabeth b. | Overall Experience
El cliente no dejó un comentario.anthony p. | Overall Experience
Customer service was greatroberta h. | First Impressions
El cliente no dejó un comentario.connie m. | Overall Experience
GraciasSarbast A. | First Impressions
El cliente no dejó un comentario.Thomas P. | Overall Experience
El cliente no dejó un comentario.Ellen R. | Overall Experience
El cliente no dejó un comentario.Elia T. | First Impressions
El cliente no dejó un comentario.dave g. | First Impressions
El cliente no dejó un comentario.Todd O. | First Impressions
Love the experience.. no issues.corlene b. | Overall Experience
Didn't have my storage locker they didn't put it on reservation when I called on March 18 I got there yesterday and they had to give me a bigger locker wasn't happyelizabeth b. | First Impressions
El cliente no dejó un comentario.tracy p. | Overall Experience
El cliente no dejó un comentario.byron j. | Overall Experience
Staff are amazingTIFFANY S. | Overall Experience
Water damage on my stuff.stephen s. | Overall Experience
Brenda and staff are great, very helpful Thank youKatherine A. | Overall Experience
Try billing your customer by the week and days, not just the month. Give they the option.Thomas K. | Overall Experience
We had a very good experience and the staff accommodated our needs. We just noticed when we moved in the floor had some stains on it, appearing to be a leak from the storage unit beside us (#354).Tracy f. | Overall Experience
i believe the young lady's name was brenda who help me, she was very friendly and walked me step by step through the process. two thumbs up brenda...keep up the good work michele lipsitmichele l. | First Impressions
For a first time user, they were so patient in answering all my questions and offering options to better serve my move. First time yes, but definitely not my last. Thank you U-Haul Rymal/U.Ottawa.gisele m. | First Impressions
I use Uhaul services a fair bit. I have not had any issues. They have been fair and provide good support.Nic U. | First Impressions
It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.Brian G. | First Impressions
Horrible customer service , and the manager ( Brenda) Was useless. She did not try to help me when I called. We still need help 289-801-6544 Still waiting for someone to stop by with spare keyCARL D. | Overall Experience
There was ice on the pavement everywhere. It was unsafe to load the carsylvette R. | Overall Experience
The rep was very helpful and pleasant to deal with!Tammy J. | First Impressions
The manager on site was not customer oriented.KEITH G. | Overall Experience
Facilities were very clean and adequate. Customer service on the other hand was very poor. Had dealings with Brenda Cayuga and she was very rude and unprofessional.nancy s. | Overall Experience
All was acceptable. I did wait for service upon return but once served all was well. Gracias.debbie b. | Overall Experience
Staff was very helpful and courteous, I had no problems in my dealings with u-haul and would certainly use them again.Margaret k. | Overall Experience
Upper Ottawa & Rymal location is the best facility I've had the pleasure to use. Easy access. Clean. Staff friendly and helpful.christine c. | Overall Experience
Worked for me for what I neededWayne D. | Overall Experience
The floors in the storage facility are very rough. The elevator is small and slow. Parking makes it difficult to access the card reader and gate.ryan d. | Overall Experience
The staff were friendly and helpful. The facility was very clean and secure.Cathrine W. | Overall Experience
All my expectations were met.Mauricio I. | Overall Experience
Thank you.. it was an awesome experience and I will definitely use U-Haul again if the need arises.Drew A. | Overall Experience
Staff helpful and pleasant. Locker clean. Would recommend speaking directly to staff at location rather than going through U Haul corporate for more accurate and personal service.christine c. | First Impressions
excellent staff and always were available to help whenever needed. facilities were well maintained and well lighted in the evening hours. We will always use U Haul for any of our storage or movingMel O. | Overall Experience
Always willing to help with any concerns or questions you have .veenece m. | Overall Experience
Excellent customer service thank you.carol g. | Overall Experience
AwesomeDavid C. | Overall Experience
Reasonably Secure , why have 24 hour access and no light inside My door was froze shut a couple times with a foot of snow in front Snow melted, soaked all my box’s Shovel snow away from exit swipeJIM B. | Overall Experience
Over the years I did experience some problems with dampness, but these conditions improved.PAUL J. | Overall Experience
Loved the atmosphere and everything about it. But buying a uhaul lock was the only down side experience. Other than that amazing staff.haris b. | Overall Experience
Vacated my storage locker then received a bill the following month.Rachel B. | Overall Experience
Had no problems, staff was helpfulbruce m. | Overall Experience
Great staff and service.OEUN L. | Overall Experience
fantastic service!lisa c. | Overall Experience
.alyssa u. | Overall Experience
no comment the services was good!malu a. | Overall Experience
Does the insurance cover pests? nope. $1400 sofa....destroyed. $1100 loveseat....destroyed $1200 mattress...destroyed $900 refridgerator....destroyed Mouse pee and poop destroyed everything thanksGordon S. | Overall Experience
Everyone was super helpful, helped us choose exactly what we needed and explained everything to us clearly. I couldn't be happier with the service!Alicia D. | Reservación
The entire time I use the storage I had problem , I ask for 24hr access was told I have it but the agent forgot to activate the service, no customer servicesimone s. | Overall Experience
A3esome servicedayle b. | Reservación
No brantford ON facilitydan w. | Overall Experience
Very nice peoplemarianne m. | Overall Experience
The truck was dirty. I swept it out before moving my stuff and twice afterwards. There was a warning label inside the box that a $25 cleaning fee would apply if it wasn't swept out... not impressed.jeff g. | Reservación
I found the staff to be very polite and helpful at all times. The locker was clean and easily accessible. If I ever need to use this facility again I will.john s. | Overall Experience
I really enjoyed this storage facility the staff are always friendlyKatrina W. | Overall Experience
Awesome customer servicedonna l. | Reservación
Mice ate their way into some of our boxes and ruined a lot of items.Joanne M. | Overall Experience
The facility was well maintained and clean..the staff almost useless, management always grumpy. Convenient place, just don't ask staff anything.. they won't help.Adrian F. | Overall Experience
I use uhaul always for moving and storage etc.cassandra b. | Overall Experience
Gentelmen that I talked to on the phone, and then ended up coming in person so he could show what unit looked was a great help nicest person I talked to get a quick quote on the phone very inviting.TONY R. | Overall Experience
Thank uMICHELLE P. | Overall Experience
Very good and helpful staff.MICHEL R. | Overall Experience
2 tvs were stolen from the storage☹mohammed a. | Overall Experience
Great service!!sylvia l. | Reservación
friendly and organisedshaun m. | Overall Experience
The only disappointment was that I did not get a credit back when not using the facility for the full time I paid for. I had to move my stuff 20 days before the end of the second month.Suzanne B. | Overall Experience
Brenda, Victor, Phil and all staff are consistently safe, courteous, kind and professional. This is the service all U-Haul employees can be measured by, as they are true assets to your company.robert r. | Overall Experience
GreatChris R. | Reservación
Very clean and secure facility. Will recommend to friends and family!Halyna B. | Overall Experience
fantastic servicegeorge g. | Overall Experience
Well maintained facility with good access and clean, dry storage area.raymond b. | Overall Experience
Thank you for looking after my belongings. If I ever need to have a storage unit again I will certainly choose U-Haul. I highly recommend your storage units. Thank you again. Sincerely Kathykathleen r. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!