Customer Reviews for U-Haul Moving & Storage of Hamilton

Clasificación:

5.0

I can't think of anything just keep doing what your doing.

Clasificación:

4.0

There was no Hand Truck inside the truck.

Clasificación:

5.0

Always friendly and courteous staff to help when needed. Easy access to location and to storage unit.

Clasificación:

3.0

No parking at this location is major problem.

Clasificación:

3.0

the facility and self was fine and hours we're great. I found the staff very unprofessional and not very courteous

Clasificación:

5.0

The staff and facilities were top notch. We not only used their storage facility but vehicle rental as well. The staff were accommodating and professional.

Clasificación:

5.0

Great service

Clasificación:

5.0

I was a first time pick up truck driver and it was an awesome experience! I won't hesitate to reach out to you in the future.

Clasificación:

5.0

التعامل والمكان رائع

Clasificación:

2.0

You guys called me an hour before pickup time and told me you didn't have my trailer...nice work

Clasificación:

2.0

There is no parking available at this location. You literally have to park two blocks away (at a Harvery's restaurant, and risk the chance of being ticketed). Both the morning and afternoon staff were LESS than friendly! I was not told where my rental was located so I had to walk around the whole location to find it. Years ago, I had very pleasant experiences with Uhaul on Upper Wellington. I wont be back coming back to Uhaul. Rental vehicle competition is fierce. I will chose a different rental agency next time.

Clasificación:

1.0

Much RAT feces in unit

Clasificación:

5.0

Very courteous staff and helpful…

Clasificación:

5.0

Very helpful and knowledgeable staff member

Clasificación:

3.0

Had a water leak issue from the start and never got resolved, some things got damaged

Clasificación:

1.0

I am writing to formally express my dissatisfaction with the service I received on Saturday, August 10th, 2024, at approximately 9:50 AM, at your 1088 Rymal Rd E Hamilton location. I am a frequent customer at this location and regularly rent a truck for an hour to complete garbage runs. Upon my arrival, I was greeted in a very unprofessional and discourteous manner by an employee named Brenda. Her demeanor suggested a clear lack of respect, which I believe was an instance of racial profiling. Brenda informed me that there were no available rental units and directed me to a different location, which I found to be inaccurate and misleading. Furthermore, I immediately went to my car and booked a reservation online for that exact time I had asked for myself. I went back into the store, which Brenda then refused to honor my rental reservation, claiming that my reservation had "kicked someone's rental out," a statement that is both baseless and incorrect. This treatment is unacceptable and not reflective of the standards I expect from your company. Recognizing the need for a more professional interaction, I requested assistance from another male employee. Thankfully, he was very helpful and was able to accommodate my rental needs, showing the level of service I usually expect from your company. When I came back and dropped off the rental truck I had asked Brenda for her name again, which then she falsely identified herself as "Karen." As I was leaving the property, I noticed Brenda was outside looking at me and laughing out loud, which further heightened my concern about the way I was being treated. I urge you to review the security footage from this time to verify my complaint. I believe this situation warrants your immediate attention, as it reflects poorly on your organization and can dissuade customers from using your services in the future. I request that appropriate action be taken to ensure that incidents like this do not occur again. I look forward to your prompt response and a resolution to this matter. Sandra B

Clasificación:

4.0

Doesn't have enough parking spot for customers.

Clasificación:

5.0

The inside windshield was dirty and a strong odor inside the van

Clasificación:

5.0

Staff were super friendly and understanding when there was a payment issue. My only complaint is the general call centre which confused my name and contact details with that of my sisters so she was getting all the information and calls.

Clasificación:

3.0

The personnel was very helpful and accommodating, the return process was smooth and easy.

Clasificación:

5.0

They were extremely helpful and nice. They helped me out a lot as well. Definitely recommend this location.

Clasificación:

5.0

Nice van. Everything was perfect as usual! Great staff!

Clasificación:

5.0

لاشيء هذا جيد جدا

Clasificación:

1.0

The manager of this location, Brenda Cayuga, is a nightmare. When I originally booked my storage unit I was accidentally given one that was already being rented. The staff member immediately gave me a second unit but neglected to cancel the first unit from my account. It took me 4 months to get this error corrected. I constantly phoned the office and no one ever picks up the phone. I emailed Brenda Cayuga several times and she never answered. I received threatening letters in the mail regarding my lack of payment for the storage unit I never had. Family members who I had to give as references also received threatening letters in the mail for a storage unit I never had. Finally I contacted the head office of U-Haul in the United States and spoke to an amazing customer service representative who helped me correct this. If you check the reviews for this U-Haul location on Rymel Rd in Hamilton Ontario everyone complains about the manager. Obviously nothing has ever been done about her so these comments are probably a waste of my time.

Clasificación:

4.0

van was dirty when we got it

Clasificación:

4.0

The gentleman who was working was very nice, the older blonde woman with glasses does not have customer skills at all though. Not very inviting having her as the 1st person you speak to when coming in.

Clasificación:

5.0

Nothing to improve

Clasificación:

3.0

Line up of 6 people only 1 worker. Took over 30 minutes when I booked it for 9am didn't leave until 9:40am even though I had the online check in already done

Clasificación:

5.0

The young gentleman was very accommodating to or need. He went above and beyond his job. Kudos to him.

Clasificación:

5.0

Nice location. Nice people and very friendly. Easy rental and return. Great pricing.

Clasificación:

5.0

Very very friendly and knowledgeable staff

Clasificación:

5.0

Everyone was helpful and professional. The unit was clean and stayed dry. 100 percent would recommend this location to people. Thanks guys.

Clasificación:

3.0

We were given a 15' truck with Arizona plates (truck # DC 3098U). We used it for a one-way trip from Hamilton to Montreal. It was raining on the day of the move. When we got to our destination, there was significant water inside the truck. Our boxes all got soaked on the bottom. Our mattress got wet. Pillows got wet. Very disappointed with this.

Clasificación:

5.0

The guy helping me was good

Clasificación:

5.0

No improvement needed

Clasificación:

5.0

On-site employee was cheerful and very helpful. At the time the location was busy however he was able to multitask and service was not compromised.

Clasificación:

5.0

Great

Clasificación:

5.0

No hassle friendly and quick

Clasificación:

4.0

It wasn't clear to me what to do upon returning the vehicle. Apparently I didn't have to stand in line to say I'm back what should I do with the truck?

Clasificación:

5.0

The staff is helpful and courteous. They are all very friendly. Move in was quick and easy. Thanks everyone.

Clasificación:

5.0

Went looking for a cargo van and I was out driving it in less than 20 minutes! Excellent experience!

Clasificación:

5.0

Only thing that would improve is to have parking on property for people to leave there vehicles while out with rental

Clasificación:

3.0

Frt tow strap was broken off. Needed to use My own to secure the vehicle.

Clasificación:

2.0

The staff was nice enough but It was quite a runaround to find where my unit was based on the very vague directions I was given. I noticed some rodent traps when I first entered the indoor units and as I was moving in my belongings I watched a rodent run from one unit, across the hall, and into another. It was highly concerning and I'm second guessing storing my things here given the price after I saw that.

Clasificación:

5.0

Nothing. Excellent customer service! Thanks

Clasificación:

3.0

Price was to expensive

Clasificación:

5.0

Goog Job

Clasificación:

5.0

Check out process a little slow, but not a major deal

Clasificación:

1.0

When I checked in the lady that greeted me was incredibly rude. The GPS to this location shows the entry on Rymal, so by the time I found the office I felt lost which she seemed to think was worth making me feel stupid. The gentleman that showed me where my locker was seemed really nice, but the woman that greeted me was my first impression and it sucked. It felt like she knows she can't be fired and therefore is entitled to behave how she wishes. I suggest using that energy to clean the dumpy and cluttered office. As for my locker. There is no overhead cover at the exterior door, so rain, snow, sleet you are outside with your car doors open and all of your stuff getting damaged. The doors to the locker building have NO LOCKS and anybody can walk in at any time. The fence to enter the premises is low and has no safety features, not to mention there are gate that are open for pedestrians so anybody can enter the lockers rooms. The lockers themselves are flimsy and made from the cheapest corrugated metal and there is no lighting at all. The metal is so thin that if you lean on the wall, anything stacked on the other side will topple. My wall moved easily about 6" meaning I could not stack belongings against it. I promise you I did not feel safe leaving my belongings there. Heck, I didn't even feel safe there as a person! This is one of the reasons I left but the MAIN REASON is RATS. Really wish I had read the online reviews more in depth prior to renting so I could have seen the pictures and reviews about rats... however I trusted Uhaul because of their name recognition. I feel so stupid for renting a locker across from the city dump but I truly thought that Uhaul would have updated facilities to ensure rodents are not a concern. Instead they are incredibly out of date and dingy. The building smell so strongly of deodorizer but all it does is make it smell like the rodents are wearing perfume. I am confident I stepped in feces while in my unit but can't be sure since there are NO LIGHTS. Well played offering a free lock if somebody checks in online prior to arrival. If I hadn't already checked in and paid, I would have not stayed at all. I feel mislead by Uhaul. I expected that with how infamous their branding is that I would be getting quality rental space. Instead I am out an entire months rent despite only staying for 3 days in a ghetto locker plus paying for a new locker elsewhere. I ended up renting at Green Storage instead which is state of the art, has the nicest customer service, has indoor loading, is incredibly safe /secure, and is IMMACULATE! I rented a larger locker for the exact same price. They also prorate so they aren't ripping off their customers. Also, when I moved out there was a contractor working in part of my building. It was so uncomfortable being around him, throwing things towards the bin angrily (and missing and getting angrier) and basically acting like he is the Hulk. The notes say to contact the facility with feedback before leaving this review but I don't even feel comfortable speaking to the manager about this because she seems the type that would be confrontational and I don't see any of these feedback notes being cared about anyway.

Clasificación:

5.0

Nothing. This has always been a great Uhaul to deal with and was again. I'll be back in the future for sure.

Clasificación:

3.0

Staff were unable to remedy an overcharge. A separate call to customer service was required to resolve the booking, pickup and drop off ordeal.

Clasificación:

2.0

one of the two units I reserved over the phone had an auction lock on it and so my valueble time was wasted on sorting that out with your uninformed employees

Clasificación:

5.0

Service was perfect

Clasificación:

3.0

When I checked before picking up the truck at my original reservation, they casually told me that they had no truck as the previous renters had extended the time. No call, no other arrangement! Casual non caring attitude. No way go run a business. Will not use U-haul again!

Clasificación:

5.0

Highly recommend good services.

Clasificación:

5.0

Awesome service

Clasificación:

5.0

Thought an awesome price to rent a trailer for the day. Will e doing it again in the fall and again in the spring to store my bike. A++

Clasificación:

4.0

The only issue was they didn't have the correct reservation. Which certainly isn't the employees who work at the storage facilities fault. U-Haul is notorious for this. But they solve the problem by giving me two smaller units.

Clasificación:

5.0

Nothing service was grat thank you

Clasificación:

5.0

Buy newer trucks

Clasificación:

5.0

Very friendly!! Pricing is very reasonable, much better than many of the other local rental agency’s.

Clasificación:

4.0

The rating is due to the excellence staff and how they problem solved. But when I arrived there was no Internet and had to wait quite a while for them to access my booking. I don't understand why you don't have things backed up on paper or accessible when there's no Internet. And secondly the unit that I rented was not actually available. So they had to problem solve to make sure I actually had space to store my stuff U-Haul also didn't have the truck that I rented at the location that I rented it at. U-Haul really needs to get its act together. And not the employees who work in the offices but the head office

Clasificación:

3.0

We had a 26 foot truck and it was damn near impossible trying to maneuver it in that location. If someone was to rent a truck bigger than 20 feet I would not recommend this location to them

Clasificación:

1.0

If my name and unit number are not revealed to this store Manager, I will say that she is rude and unprofessional and disrespectful. I think that the final staw- aside from the ongoing financial strain- for me to finally move my staff out was the incessant emails about updating my address (why? My bill was paid every month for 3 years) but really it was the woman Cayuaga. She is a monster.

Clasificación:

5.0

U-Haul was dirty inside

Clasificación:

2.0

Overall the staff could just run the place better. 1 question I said no to because it really should have been 2 questions. Clean? Yeah clean enough, but well maintained? Not so much in my opinion. Many times when trying to access my unit the sliding doors closest to it were locked and i had to go around and get a staff member to unlock it. Most recently the exit gate near my indoor locker has been blocked off with pylons for some reason and many uhaul vehicles were left parked in the area, so i had to reverse my vehicle down the aisle so that i could get back out through the entrance. Im not a fan of the regular aggressive almost monthly price increases, it was getting too expensive and not worth it. When i was first looking at getting a locker, the staff told me i could reserve one for the night while i discussed it with my wife, then the next day when i went to sign up it had been sold to someone else and i was told they cant hold them, so i lost the locker i supposedly had reserved. A little more tlc from the staff could make the difference between mediocre and great. Oh and one more thing... all the little sharp screws sticking out of the wall of the storage locker might be a safety concern to think about.

Clasificación:

5.0

Excellent service from the two young men working at the location today. Very pleasant to deal with and helpful. Keep up the good work

Clasificación:

1.0

This location gives no support at all to their customers I rented a truck from this location & had breakdown I got no help at all from roadside & on top the employees at this store screwed me up with big bill. They called me from diff number & no call was recorded. People at this location don't value their customers at all. All they know is to take money out of people pocket Not recommended at all to rent

Clasificación:

5.0

Professional and quick

Clasificación:

3.0

The lady manager at the desk was extremely rude without any courtesy to the customer. She needs to understand it is because of the customers she is able to run the business and not the other way around. Her attitude was the WORST !! The management needs to replace her else there will be serious impact on your business.

Clasificación:

5.0

Rates are revised after the Contract signed.

Clasificación:

2.0

Unable to pay via credit card without calling each month. Very frustrating. Also, this location charged me a late fee even though I had moved out a week earlier and they confirmed. Staff were never around when I was there and needed help.

Clasificación:

4.0

Only problem I have was it's cost. Very expensive for the smallest locker you have! 129$ that's just crazy, I could have got it cheaper elsewhere. Maybe price match should be an option Over all very nice service, the young lad who helped me was very charming and helpful

Clasificación:

4.0

It was good for what I had in storage even though it was for 2 months

Clasificación:

3.0

Staff and facility was good; however, the 7' x 10' x 8' Interior 2nd floor storage locker reserved 2 weeks prior to move in date was not available (over booked facility?) Forced to rent larger more expensive 10' x 15' x 8' outdoor unit that I didn't want? Poor on-line reservation system.

Clasificación:

5.0

We were very satisfied with the service provided and would definitely recommend this U-haul location to family and friends.

Clasificación:

5.0

Staff was very nice. Everything was easy.

Clasificación:

5.0

We were told that the storage was 5x12 it was not we measured it and it was 4ft 5 inches x 11ft 3.5 inches this is false onformation and we are not in getting for what we were told. We were not happy about this.

Clasificación:

4.0

I never give an excellent rating, I was quite pleased.

Clasificación:

4.0

everything has gone well, no complaints

Clasificación:

2.0

I felt my belongings were safe while in storage at this location. A few concerns I did have though: - When initially occupying the unit, I was charged for a lock I never took. Staff had promised to refund me for the unused lock, but task was never completed. - Office smells of cigarette smoke.

Clasificación:

1.0

I asked for a bigger unit 3 times now. They did not even look. These guys were so lazy not even check around town for me. Not even go online and check with your one 800 number search stuff. Very disappointed. I've been using U-Haul for a very very long time. That will be coming to an end. I am storage stuff at units all over the place. This location and the last occasion no help.....

Clasificación:

3.0

I received an email stating my rent was going up by around $50. That's quite a jump and part of the reason for leaving. I was left on hold a few times for around 20 minutes each time and ended up having to hang up and call back. But they did assist me with my issues when I did finally get to talk to them. Perhaps a phone system that reminds that there's a phone call still on hold would be beneficial. Thanks for everything though and I would still recommend you.

Clasificación:

3.0

not sure how i rate u guys yet. u sent me this review. i still have a locker there but come to find out its not in my name lol. someone was looking in to it almost 2 weeks ago still nothing....please call me. sherri 3653366925

Clasificación:

5.0

Staff made my experience of moving items into storage very pleasant. I would like to compliment them on their efficiency and pleasant demener during my time there. I would recommend this facility to anyone I know. Thank you for the opportunity to express my gratitude.

Clasificación:

5.0

Was exactly what I needed for a time.

Clasificación:

1.0

The staff at the Hamilton location, Upper Ottawa and Rymal road are extremely rude and disrespectful of there customers. They make promises to their customers that they have no intention of honouring. When the staff is confronted on the promises they made, they tell the customers that it's not their problem and if you don't like it you can " GET OUT". That is what I was told and then threatened to have the police called. I will never use that uhaul location ever again and will tell everyone that I can. That location needs a new owner and new staff. Uhaul is a disgrace, money hungry and do not care about their customers.

Clasificación:

3.0

The door needs repair or replacement. The unit was not fully secure due to gaps in the door.

Clasificación:

5.0

Ok

Clasificación:

5.0

Staff at the facility were wonderful to deal with

Clasificación:

5.0

Jonly the price is high

Clasificación:

4.0

Staff were courteous and helpful. Facilities were clean.

Clasificación:

1.0

Found mice poop all over my stuff. The stuff is rude especially the lady. Not sure why they want to work if they don't know how to talk to the customer.

Clasificación:

5.0

Staff very helpful.

Clasificación:

1.0

Would not recommend this location to anyone. End using the services on Centennial. The two young gentlemen were trying their best but the General Manager Brenda has the worst customer skills I have EVR experienced. Instead of listening to her customer she thought it was more important to smoke and roll her eyes. Then when asked again for assistance she decided to yell. Compliant already filed at your head office 1-800-789-3638 Customer service. Reference ID: 4134898

Clasificación:

5.0

Brenda and her team were very helpful. Thank you!

Clasificación:

1.0

The owner Brenda Cayuga needs to get management training…her attitude towards people is extremely disgusting…I think that is why I will never deal with u-hual again…thanx

Clasificación:

1.0

The stuff was very very rude yelling and was not giving me the right answer that I wanted to now

Clasificación:

3.0

Everything was decent. The unit itself was well lit and well looked after. Clean and well taken care of. The customer service the young gentleman i interacted with was excellent. However, i feel the older blonde lady could improve her attitude. I have interacted with her twice and both times she seemed annoyed to be dealing with customers. Almost like she was being bothered whilst dealing with a customer. Not impressed as someone who is a manager myself, her attitude needs room for improvement. Kimd regards.

Clasificación:

4.0

I always found the staff very helpful and the facility was clean and well maintained. My unit was easy to access and provided the temporary storage that we needed after downsizing.

Clasificación:

5.0

Thanks to Brenda as she was so helpful, friendly and very knowledgeable. I really appreciated everything she did for me at Uhaul over the past 28 years.

Clasificación:

5.0

I had my storage unit for 2 years and always knew that my belongings were safe. It truly is such a great relief knowing that everything is safe & clean. Thank you for the wonderful service.

Clasificación:

1.0

I asked for a larger unit to avoid paying for 2 units but was told no larger units were available. When the unit assigned was found with a lock on it I was offered the larger unit which I asked for. I had already paid for 2 units and was not offered a reimbursement of any kind.

Clasificación:

5.0

The whole process was easy and convenient.

Clasificación:

5.0

Experience was good but i was livingtoo far away.

Clasificación:

5.0

The facility and staff were great. Minor issue was my address couldn't be changed even after changing it online and customer service trying to change it. I moved and it's still showing my previous address. Overall a great experience and will definitely use Uhaul again if or when needed.

Clasificación:

5.0

Awesome people to deal with

Clasificación:

5.0

Was well taken care of and storage was great thank you. I will use you guys again before I die.

Clasificación:

4.0

Good experience overall.

Clasificación:

4.0

The only comment I have to make is that every single time I go to access the locker , the staffs cars were parked in front of my unit . It was a bit annoying to continually go in the office and ask them to move . They should be parking elsewhere.

Clasificación:

5.0

Great customer service thanks

Clasificación:

5.0

This is the second time we've used U-Haul. I'm sure we'll be back.