Comentarios del cliente para U-Haul Moving & Storage of Halifax

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Halifax

Grado total:

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Jay P. en

Grado:

In all the correspondence you sent me, you assumed that I owned a smartphone, and gave me instructions for using it. Nowhere was there any link to somewhere I could tell you I do not own a cell phone. In other words, the local U-Haul location & personnel were excellent, better than most! BUT...       the internet service part was dreadful, and caused me extra work and worry.

Lila M. en

Grado:

El cliente no dejó un comentario.

Richard K. en

Grado:

U haul representative at return location had a terrible attitude and was very rude. Also, it is unreasonable for u haul to expect the customer to wait around for a walk through of the vehicle if they only have one person on staff. In this instance, I did not need anything from u haul and the employee was busy with another customer and I had a 6 month old baby with me. When I tried explaining to the employee that I couldn't wait any longer and wanted to drop off the keys and leave, she became very hostile. I'm not sure I would use this location again in the future.

Richard M. en

Grado:

STAFF: Both staff were excellent!. Company: Provide Tanks at Full and have customers return the same. Its really hard to guess how much gas gets you back to some random starting point (between full and empty.) and likely the customer will always lose as they overfill trying to make sure they don't get dinged for gas charges.

Margaret L. en

Grado:

Staff were friendly, doing their best with what their circumstances were on that day-- Need to improve the internet and POS operations as this caused unnecessary problems and waiting

Alan D. en

Grado:

El cliente no dejó un comentario.

Greg A. en

Grado:

Sole employee at location took excessive amount of time (over 20 minutes) with another renter to assist with attaching a trailer hitch. Was not rude but was not friendly in the least; he did not give me an indication of how long he might be or apologize for the delay. I went through key pick-up process online instead. Everything else was excellent.

Catherine H. en

Grado:

Quick and easy drop off , good experience

Jean-François P. en

Grado:

For privacy reasons, I hope that the rental clerk erases all the pictures he took upon return of the trailer. Pictures such as the renter driver’s license are not to be kept in his private cellphone. Otherwise, that Halifax location gave an excellent service.

Jeff L. en

Grado:

El cliente no dejó un comentario.

Stephanie S. en

Grado:

When you call Uhaul, they don't recognize this as a location yet. That needs to change - would have been renting from here as soon as they opened had we known. (Asked someone on the phone with uhaul about this location and they suggested it was likely a location that closed down and was waiting for the trucks to be moved to another location)

Senadin D. en

Grado:

Just the price is to high you advertise 19.99 but it comes a lot higher you should review your pricing. Have a flat fee for frist 100 km or something like that.

Mike R. en

Grado:

El cliente no dejó un comentario.

SHAUN D. en

Grado:

We received very helpful and efficient service.

terry g. en

Grado:

El cliente no dejó un comentario.

Pedro G. en

Grado:

El cliente no dejó un comentario.

Nadine A. en

Grado:

El cliente no dejó un comentario.

Tessa B. en

Grado:

Adjustments were made to my booking the week before, these adjustments were substantially different from the booking (i.e., 9am pick up moved to 5:45 pick up) that I made and required me to significantly adjust and coordinate other services that I was using to help with the move. This caused a lot of stress, which I had attempted to mitigate by making the booking several months in advance, as I understand the start of the month is very busy time for uhaul. When this adjustment made, by a person with who was overly direct and did not acknowledge the significance of this change or the fact that I made the booking several months in advance to avoid this problem - apparently, this information was not updated in "the system" and I was provided incorrect information about where to pick up the vehicle and subsequently had to drive across town in rush hour traffic, which delayed the move by over an hour. When I arrived at the second pick up location, only one staff was working and he was not able to make changes to other peoples' orders, due to "system issues", which further delayed the move by 1 hour. Upon returning the truck the following day, again there was only one staff working and I waited over 45 minutes to be seen, only to be overcharged in Km, which I discovered upon returning home. As well, when I attempted to return 12 unused med and large boxes (which were purchased in a bundle approx. 2 months earlier, at which time I was told that I would be able to return any boxes that were unused/unbroken, as long as I had my receipt - which I did), I was told that "the system" was "down", and that I would have to return my boxes another time. After carrying the boxes to Uhaul from my new home, I am concerned now that they will not be returned as they have been shuffled around and the edges are worn as a result. I am completed dissatisfied with my experience with this company and will be sharing my experience with friends and family. I will not be booking future services with Uhaul and I will not recommend this company to others. Thank you for this opportunity to provide feedback about my experience. I sincerely hope this contributes to changes and better customer service in the future.

Ryan Q. en

Grado:

It isn't inviting now, but it is obvious that work has just begun. I look forward to seeing this location when completed.

Ryan M. en

Grado:

My reservation was lost and I was transferred to another site for pickup then the truck was late coming back so I had to be transferred again and got a bigger truck that I did not want in a time frame that was inconvenient for my moving situation.

Bruce e. en

Grado:

It is a very convenient location for pick-up and drop-off. The staff were very helpful with booking the vehicle, and during the pick-up and drop-off process.

lindsay r. en

Grado:

Most terrible experience we have ever had

Hannah B. en

Grado:

Truck was not available despite calling to confirm each day of the preceding week to confirm. This delayed our move several hours and caused us to incur expense and undue stress due to delaying our moving help and moving arrangements. When we tried to resolve this at the Uhaul location, one of the employees, Heavan Payne was verbally abusive, screaming at me and calling me a bitch.

don s. en

Grado:

the trailer is in very bad shape shouldn't be on the road brakes don't work you hit one bump in the back axle bounces off the road you put your brakes on on the vehicle to slow the trailer in the vehicle down and all the sudden you hear group big bang you get out and look in the slide bar that hooks onto the brake cylinder is flopping around you check the brake thing bone dry a fluid and Rusty inside and wheels are on the back or both sculpt so that trailer on my last contract I would not use again the young fella at the new location in bayers Lake city was taking it over service so hopefully they fix it Windmill road way better service way better equipment

LEONARD D. en

Grado:

Only one person working at pickup time long wait as there several customers ahead of me,when the girl was unable to lift trailer to hook it up,she tried if I wasn't willing or able to do it myself it wouldn't got done

Willo T. en

Grado:

Get the bookings right. Confirmed a 15 foot truck for a 9am pick up. Confirmation email said 4pm at a different location miles from where I needed to pick up. End result was a 26 foot truck at 10 am. Didn’t need that big a truck and it got 7 miles to the gallon instead of the 15 miles to the gallon the smaller truck would get. Was not all that satisfied as I was told my booking was confirmed 6 days before J neededthe truck.

Stephen L. en

Grado:

El cliente no dejó un comentario.

Chuck D. en

Grado:

Way undertrained and understaffed.

Zeuheir m. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

Lucas N. en

Grado:

El cliente no dejó un comentario.

Craig S. en

Grado:

The staff member I dealt with was great. Very friendly and helpful. While doing up the paperwork I had to run outside to get more information. Your representative tried to start helping the person behind behind me but it was not a quick question. When I came back he politely told the customer he had to continue helping me. I was very pleased and I will recommend this location.

kirra m. en

Grado:

Staff was fantastic, the location is in transition but no issues with the physical location. Highly unlikely I’ll ever use uhaul again. Mileage rate was ridiculously high for local area use and returned within 2 hours!!! Not impressed, next time I’ll rent a truck from a car rental operation with unlimited mileage.

Wendy W. en

Grado:

The smell inside the cab of the truck made me feel nauseous. The smoke / cigarette smell lingered and the smell of the cleaning agent made it worse but did not mask the smell of smoke.

Francis c. en

Grado:

The people I was dealing with were very kind and very obliging. Moving is a very stressful time and they were so great. Thank you. Good luck in your new location in Halifax.

Houman F. en

Grado:

El cliente no dejó un comentario.

charles p. en

Grado:

El cliente no dejó un comentario.

Ali E. en

Grado:

I was late for an hour so your reply kept on screaming on me, and gave me so much attitude, one of my worst experiences with u hall, it was the crapiest interaction I ever had

Stephen H. en

Grado:

As a result of the tire replacements by road side assistance, we were delayed getting on the road and delayed arriving at this UHaul dealer for drop off. A lady from this location called me to see what the delay was. She was very polite, professional & understanding of the situation and offered to extend the rental until the next morning. As soon as we arrived at our location & unloaded the stuff, we immediately drove to the dealer to drop off the trailer. The next morning when I checked my email, the checkout documents were sent to me by the dealer and there was an additional charge to my credit card of $34.50 for having the trailer for an “extra day”. I don’t feel that I should have been charged that extra fee as the reason I was late dropping the trailer off was because of road side assistance having to replace two tires (I have a photo to back this up) and also because I advised the UHaul agent of the reason for the delay.

tracey k. en

Grado:

There was some confusion re. the dolly - I had ordered the $10 furniture dolly with the strap, but the location only had a $7 dolly. When I checked the truck, the dolly wasn't in it and I had to go back in to get it. Other than that inconvenience, all okay - good customer service Thanks, Tracey

Peter H. en

Grado:

El cliente no dejó un comentario.

Kevin J. en

Grado:

El cliente no dejó un comentario.

Mark K. en

Grado:

El cliente no dejó un comentario.

Glenn G. en

Grado:

I first went to a location at 211 Pleasant St. Dartmouth,It was closed....that locations is 40 minute drive from my residents. It was two hours before closing time, so very disappointing which made my over all experience poor. Will look for other options before renting from U-haul again.

Staci S. en

Grado:

El cliente no dejó un comentario.

robert V. en

Grado:

El cliente no dejó un comentario.

MIKE M. en

Grado:

El cliente no dejó un comentario.

Juan L. en

Grado:

El cliente no dejó un comentario.

vangie t. en

Grado:

Thank-you.

Greg E. en

Grado:

El cliente no dejó un comentario.

Claudine B. en

Grado:

Ridiculously amazing location and service!

Kerry T. en

Grado:

Sweep out open trailer. Make sure the nut is tight on the ball hitch as a lot of us are amateurs when it comes to trailers.

Lawrence W. en

Grado:

Check in was chaos, the truck would not work, checkout was a mess because I had the wrong truck, over billing, etc etc..

andrea m. en

Grado:

El cliente no dejó un comentario.

peter h. en

Grado:

mediocre service experience compared to the Dartmouth U-Haul location. despite it being much closer to my house than any other, I will not be using it again.

Daniel L. en

Grado:

If $15.95 is the daily rate for in-town pickup truck rental don't charge the customer another day fee for bringing the vehicle after 6hrs. Apparently the return time for my rental was 2:30pm and I returned at 4:30pm the same day. Rental began at 10:38am that same day. I know your there to make money on rentals but daily means "the day". Once this changes I would gladly refer this location to my military friend whom move on a consistent basis.

Harsharn S. en

Grado:

all good

Raymond g. en

Grado:

Make sure the equipment is clean before pick up and have staff go over the equipment before pick up to make sure there is no damage especially chips in the windshield. All in all, i had a great experience. Staff were great to work with

GERARD P. en

Grado:

In fairness to this location, it looks very new just getting set up. Again the software wasn’t working so the young man was on the phone looking for help!!!! The trailer was excellent no problem at all.

Aaron A. en

Grado:

Everything has been horrible and they refuse to help me. No one knows what they are taking about. They lie and they won’t help you. They are crooks who over charged me and the. Told me they didn’t. It took 1 hour to get a truck because the first one was broken. They won’t let you speak to anyone to get the issue resolved

Mark W. en

Grado:

Always a pleasure to deal with

Raymond K. en

Grado:

Staff did the best that they could with what they were given even using their own personal phones

Robert W. en

Grado:

Office is not yet set up properly. Was first to the premises but served second. Location was about 20 minutes away from the location where I first booked the truck and changed a couple of days before I was to pick up - added stress to a move, as well as a $25 taxi ride. Had ordered blankets and they were guaranteed, but none were available, so suggestion was that I drive to another location where I might be able to get some (great idea as I was not familiar with Halifax and had movers waiting for them - not!!). Fortunately, a U-Haul rep from Moncton was on the premises and searched some trucks to find some for me. The comment from one of the reps in the office who wasn't serving the line of customers but working at a laptop, that they had blankets a couple of days earlier, was more than annoying. On the positive side, the truck was great (15', even though I'd ordered 10' which wd have used less gas), allowance of days and mileage from Halifax to Toronto v. good.

David m. en

Grado:

El cliente no dejó un comentario.

Claire F. en

Grado:

I wouldn't change anything. the staff is very informative and helpful. will defiantly use U-haul again

Murray S. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

The operator of the original drop off location on Herring Cove Rd in Halifax closed the shop early and left. There was no key-drop option either. This was a big hassle as I then had to find an alternate location. The alternate location was very helpful.

william c. en

Grado:

I dropped it off on Easter Sunday so nobody was there. No comment on the staff.

mike c. en

Grado:

Your customer service agent at the location in Bayer's lake was excellent to deal with and the overall experience was great. We usually rent from Budget to pick up materials for our house rental but this was a new location closer to home and we will return. Mike & Kim

Robert W. en

Grado:

El cliente no dejó un comentario.

Kevin T. en

Grado:

El cliente no dejó un comentario.

Andrew H. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

First time using the mobile pick-up feature. A few steps to go through, but they were laid out and explained very well. A great feature for accessing rentals outside of regular business hours. Thank you!

shane P. en

Grado:

Everything went well, only issue is that I received an extra charge on my card with no explanation. Vehicle was brought back early, clean, and fueled back to where it was when I picked it up so I don't believe that there was any reason for this charge.

Anthony l. en

Grado:

Brand new location. The girl was very helpful.

Christian H. en

Grado:

Only rated below average due to setup - rather basic, not heated - entrance to a former warehouse. Staff was friendly and helpful, vehicle was ready to go.