Customer Reviews for U-Haul Moving & Storage of Gurnee

940 comentarios

860 Waveland Ave   Gurnee, IL 60031

(847) 782-1385

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 782-1385

860 Waveland Ave
Gurnee, IL 60031

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JESUS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASAD A. 
Clasificación:
5.0

This facility has so many employees working there which makes getting help quickly and out on road quickly Love this place!!

Lee U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian A.  |  Overall Experience 
Clasificación:
5.0

Great Experience Thank you

GREGORY B. 
Clasificación:
5.0

Don't change. Everything was outstanding, equipment and personnel.

EDWARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE B. 
Clasificación:
5.0

Nice car !

MARIO N. 
Clasificación:
5.0

Quick in and out from this location. Great service!

WILLIAM S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TINA P. 
Clasificación:
5.0

I had zero problems with the truck or reserving it online. The facility was first rate. Returning the truck after hours using the phone app was not the easiest thing to do when I was tired, hungry, and it was dark and cold, but I managed it.

RAYMOND C. 
Clasificación:
3.0

It would be nice if the truck we were given wasn't given to us with the gas light on.

DAVID J. 
Clasificación:
5.0

Include pads with the truck.

GEORGE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO D. 
Clasificación:
3.0

15 foot truck includes moms attic and not the floor space. Because of this I have to do more trips. You should be honest about the lengths of trucks. It was 12 feet with 3 feet of about a third of the 12 foot space.

MATTHEW F. 
Clasificación:
3.0

This place was fine. Yet again, neither staff at this location were wearing masks, which, again, is a state mandate. The place was clean, but staff were not very friendly.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lee K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cathy R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

KIM J. 
Clasificación:
5.0

Excellent atencion

JUANA M. 
Clasificación:
5.0

Gracias

JOHN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adebayo O. 
Clasificación:
3.0

It's okay the way it is

GIUSEPPE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

the before-hours online check-in process was not very smooth, luckily an agent arrived early as was abel to help us

NICHOLAS P. 
Clasificación:
3.0

Just one person working increased wait times

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA M.  |  Overall Experience 
Clasificación:
5.0

Rep at counter made it very easy and was very helpful will use again and tell all my friends and family to come here!

Brandon K.  |  First Impressions 
Clasificación:
5.0

Just great efficient service

ELMO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R.  |  Overall Experience 
Clasificación:
5.0

Smell of cigarette smoke in ducts. Not terrible, but I don't remember seeing anything about smoking. It would be good to have a standard

BRUCE J. 
Clasificación:
5.0

All was perfect. Timely and helpful service.

Edward R. 
Clasificación:
4.0

The check out yourself was new to me

SUSAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA B. 
Clasificación:
5.0

Excellent. Great people

Nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMAN M. 
Clasificación:
5.0

Nothing you are in good standing for me thank you.

ISLAND P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley R.  |  Overall Experience 
Clasificación:
5.0

Excelente

JUANA M. 
Clasificación:
5.0

The two guys that was working Wednesday went over and beyond they did a excellent job

TASHA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRISHANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shontreal B.  |  First Impressions 
Clasificación:
1.0

The vehicle would not excellent more than 20 miles per hour , I had to return it within an hour and wasn't able to use it for my necessities due to paranoias woth the vehicle rented to me as well as it almost stopped a few times

JAQUELYN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelo P. 
Clasificación:
5.0

for me everything is perfect

JAVIER V. 
Clasificación:
5.0

The manager is very good. Knowledgeable and really helpful.

Mike W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Racquel C. 
Clasificación:
5.0

U-haul on-line booking is a joke, we booked the trailer over 10 days ago and last minute was told it is not available and have to drive 20 miles to get this one. The location's service is great, but booking is bad!

ZHITAO W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
3.0

I wish you I wish U-Haul stayed open till 7:00 on Sundays

AMENDA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

Seem to be short of 5 x 8 Cargo Trailers. There were none available on other days I would have liked to rent on.

Paul S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
2.0

The idea of the vehicle key being in either a lock box or locked up in the vehicle was a hassle. We have rented with Uhaul and have always in locked the vehicle and retrieved the key from the back of the vehicle. This time it was in a lockbox and our instruction page was unreadable so we weren't aware of that. So, we called customer service and was on hold for 30 minutes. We were only able to extend our vehicle time for 30 minutes because “another family was renting the vehicle” and we were there. And nobody came to pick it up? So why couldn't the time be extended?

LUIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent S. 
Clasificación:
5.0

I have already recommended your location to my brother. Awesome job! No changes needed.

ROSALIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanmugam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Keep doing what you do. The guys are very professional.

QUENTIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

In Kyo J. 
Clasificación:
5.0

Trailer was mechanical ready, but could have had a sweeping of floor. The asst manager was very helpful.

Anthony R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KING V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgardo L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Friendly and helpful people at this location.

TITUS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

The whole scheduling process is horrible. I came in and scheduled a pick up in libertyville and drop off in Chicago and was guaranteed a call 3 days prior to my move date. No call. Walked in 2 days prior and told you'd get a call by 5pm the day before the move. Went in 5pm the day before my move with no call and left with no answer. Call back told me they didn't have a truck one way drop off the night before my move. I ordered this truck 3 weeks ago. How is the closet truck 49 miles from libertyville. Making moves more stressful and less transparent.

CONNOR P. 
Clasificación:
5.0

Nothing more was great

BASHKIM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila W.  |  First Impressions 
Clasificación:
3.0

I was charged for insurance I did not and was told that I was being charged for insurance I have auto insurance through a big insurance company that covers U-Haul rentals. I am not happy about that.

TODD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheila K. 
Clasificación:
5.0

Fast and professional

WASEEM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL F. 
Clasificación:
3.0

My unit didnt have a pest control. And the handle was broke

DEWANNA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenniferalleyne H. 
Clasificación:
5.0

The facility, staff and process were outstanding and I'll definitely use again. The only issue was likely specific to my vehicle, a 2021 Honda Ridgeline. The hooks for the chains were so big they were extremely difficult to get through the eyelets on my factory hitch, both when installing and even more so when removing the chains from the eyelets. Took the staff member and I each about 5 minutes of goofing around to get them out. Not a problem in any way with the equipment, just curious if perhaps smaller or differently shaped hooks could be used in the future to make them easier to pass through more unusually sized or shaped eyelets like the one on my Ridgeline. Thank you, will be using Uhaul again!

NICHOLAS R. 
Clasificación:
5.0

It was very professional...

MARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA I. 
Clasificación:
5.0

I was surprised with how clean the facility was, also the indoor parking was very convenient.

Lashanda S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFERY G. 
Clasificación:
5.0

Very nice attenfant

Cathy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodney E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
2.0

Had to travel 2 hours round trip to pick up my trailer that I reserved weeks prior to reservation. Then when I returned it 2 days early, I was charged a "after hours" fee because the drop off location was closed. Attempted to use the self check - in return feature, which wouldn't track my location properly on my phone. Over charged and underserviced. Never again uhaul.

KENNETH C. 
Clasificación:
5.0

After-hours check-in: would be helpful to have prominently posted instructions regarding website procedures and photos of mileage and gas. I was tired and wanted to be done with the day when I dropped the key in the slot, and only afterwards discovered it was necessary to photograph dashboard.

PHILIP G. 
Clasificación:
5.0

IMPROVE THE ONLINE RESERVATION SYSTEM

Jason W. 
Clasificación:
5.0

It was the best rental experience I have had. It was a very simple and efficient process.

RANDY J. 
Clasificación:
3.0

We went here on the morning of saturday and there was a gentleman by the name of Kurt, I believe he was the general general manager, he was amazing and knew what he was doing and got us out of there very quickly and was very pleasant. The issue I had was when I was returning the truck, I went inside and stood there with my wife for about 15 minutes and and the person behind the counter by the name of Ian didn't even bother acknowledging that we were standing there for 15 minutes and did not communicate to us at all. Then when I watched him eating behind the counter and I asked him if he could but help us return the truck and he said no I can't help you you have to do this on the app And if you don't have the app you have to go on you have to go on the Web browser and return the truck that way because I'm busy. For one minute I saw him on the phone and that was it , he did not want to help us at all . That made me go on the Web browser and try to return the truck that way and download that way and that was so inconvenient that it said it could not find any orders with my name and then naturally I called customer service and it said that my service and it said that my whole time would be 44 minutes.. While I was doing all this and waiting there for 20 minute all this and waiting there for 20 minutes, another gentleman came in who helped us return the truck. Ian just did not want to help us or acknowledge us and just did not want to help us at all and that will be the reason why we will not go to this uhaul location or recommend it to anyone else. This was a horrible experience returning the truck.

Ahmad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

shakeeleah m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus m.  |  First Impressions 
Clasificación:
5.0

Wonderful service thank you.

Clatashia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G.  |  Overall Experience 
Clasificación:
5.0

Clean-Convenient-great experience

terry g.  |  Overall Experience 
Clasificación:
5.0

after using a few different locations in other states so far this one has been the best by fair the gentleman that assisted me was very attentive and helpful. even though there were folks on hand doing construction this loacltion was still cleaner than others no debris in the parking lot trash cans not running over with trash and other employees dressed for a business no ripped or torn paints shirts clean not stained in all I would say that some of the othe loacations could learn something from this one. Great Job

John J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney R.  |  Overall Experience 
Clasificación:
5.0

Excellent on-site customer care, too. Thank you!

James W.  |  Online Move In 
Clasificación:
5.0

Keep up the great work. I am impressed with the customer service at this facility.

Johnny F.  |  First Impressions 
Clasificación:
5.0

The guy at the front desk was handsome and friendly, and he made the process very easy. It was quick to set up and the facility is clean, modern, and well lit.

ALEXANDRA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel T.  |  First Impressions 
Clasificación:
5.0

Great guys, super friendly. They always answered my questions and had everything ready when I got there. It was super simple to move out of my ubox, they placed the box real close to where I needed it to be.

NICOLE B.  |  Online Move In 
Clasificación:
5.0

Easy and convenient reservation, knowledgeable and friendly staff

MICHAEL C.  |  First Impressions 
Clasificación:
5.0

The new storage unit is immaculate and feels like home. The garage doors were a great touch to make one feel like home.

Ronald C.  |  First Impressions 
Clasificación:
5.0

Manager, Karl Kersten was attentive and knowledgeable. My experience was smooth and quick. I was very pleased with the customer service and my overall experience.

Gregory H.  |  First Impressions 
Clasificación:
5.0

Steve is absolutely awesome. Thank you

Dionna S.  |  First Impressions 
Clasificación:
5.0

The general manager is awesome! He rememberd my mom address when I gave it to him which was so cool! Very quick and friendly service! Thank you so much for everything!

heather k. | Reservación
No se han enviado comentarios para esta ubicación.

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