Customer Reviews for U-Haul Moving & Storage of Gurnee

856 comentarios

860 Waveland Ave   Gurnee, IL 60031

(847) 782-1385

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 782-1385

860 Waveland Ave
Gurnee, IL 60031

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

KING V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgardo L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Friendly and helpful people at this location.

TITUS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

The whole scheduling process is horrible. I came in and scheduled a pick up in libertyville and drop off in Chicago and was guaranteed a call 3 days prior to my move date. No call. Walked in 2 days prior and told you'd get a call by 5pm the day before the move. Went in 5pm the day before my move with no call and left with no answer. Call back told me they didn't have a truck one way drop off the night before my move. I ordered this truck 3 weeks ago. How is the closet truck 49 miles from libertyville. Making moves more stressful and less transparent.

CONNOR P. 
Clasificación:
5.0

Nothing more was great

BASHKIM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila W.  |  First Impressions 
Clasificación:
3.0

I was charged for insurance I did not and was told that I was being charged for insurance I have auto insurance through a big insurance company that covers U-Haul rentals. I am not happy about that.

TODD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheila K. 
Clasificación:
5.0

Fast and professional

WASEEM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL F. 
Clasificación:
3.0

My unit didnt have a pest control. And the handle was broke

DEWANNA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenniferalleyne H. 
Clasificación:
5.0

The facility, staff and process were outstanding and I'll definitely use again. The only issue was likely specific to my vehicle, a 2021 Honda Ridgeline. The hooks for the chains were so big they were extremely difficult to get through the eyelets on my factory hitch, both when installing and even more so when removing the chains from the eyelets. Took the staff member and I each about 5 minutes of goofing around to get them out. Not a problem in any way with the equipment, just curious if perhaps smaller or differently shaped hooks could be used in the future to make them easier to pass through more unusually sized or shaped eyelets like the one on my Ridgeline. Thank you, will be using Uhaul again!

NICHOLAS R. 
Clasificación:
5.0

It was very professional...

MARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA I. 
Clasificación:
5.0

I was surprised with how clean the facility was, also the indoor parking was very convenient.

Lashanda S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFERY G. 
Clasificación:
5.0

Very nice attenfant

Cathy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodney E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
2.0

Had to travel 2 hours round trip to pick up my trailer that I reserved weeks prior to reservation. Then when I returned it 2 days early, I was charged a "after hours" fee because the drop off location was closed. Attempted to use the self check - in return feature, which wouldn't track my location properly on my phone. Over charged and underserviced. Never again uhaul.

KENNETH C. 
Clasificación:
5.0

After-hours check-in: would be helpful to have prominently posted instructions regarding website procedures and photos of mileage and gas. I was tired and wanted to be done with the day when I dropped the key in the slot, and only afterwards discovered it was necessary to photograph dashboard.

PHILIP G. 
Clasificación:
5.0

IMPROVE THE ONLINE RESERVATION SYSTEM

Jason W. 
Clasificación:
5.0

It was the best rental experience I have had. It was a very simple and efficient process.

RANDY J. 
Clasificación:
3.0

We went here on the morning of saturday and there was a gentleman by the name of Kurt, I believe he was the general general manager, he was amazing and knew what he was doing and got us out of there very quickly and was very pleasant. The issue I had was when I was returning the truck, I went inside and stood there with my wife for about 15 minutes and and the person behind the counter by the name of Ian didn't even bother acknowledging that we were standing there for 15 minutes and did not communicate to us at all. Then when I watched him eating behind the counter and I asked him if he could but help us return the truck and he said no I can't help you you have to do this on the app And if you don't have the app you have to go on you have to go on the Web browser and return the truck that way because I'm busy. For one minute I saw him on the phone and that was it , he did not want to help us at all . That made me go on the Web browser and try to return the truck that way and download that way and that was so inconvenient that it said it could not find any orders with my name and then naturally I called customer service and it said that my service and it said that my whole time would be 44 minutes.. While I was doing all this and waiting there for 20 minute all this and waiting there for 20 minutes, another gentleman came in who helped us return the truck. Ian just did not want to help us or acknowledge us and just did not want to help us at all and that will be the reason why we will not go to this uhaul location or recommend it to anyone else. This was a horrible experience returning the truck.

Ahmad A. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
4.0

The steering wheel of the uhaul truck is not powered or can not true it Self when turning. I think that's a serious driving hazard.

TIANHAO X. 
Clasificación:
5.0

After completing the on line return there was no email confirmation. otherwise it was a good experience.

MARK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER WILLIAM F. 
Clasificación:
5.0

I had booked a dolly online but it wasn't provided at time of rental. I got the money back but it would have been nice to have.

Elizabeth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH D. 
Clasificación:
2.0

It took an extremely long time for any of the workers to even acknowledge that I was waiting at the register as they walked by. It took about 30 minutes to return the truck I rented even though I was the only person in line. The truck was clean and ready for pick-up at the scheduled time.

BRADLEY E. 
Clasificación:
5.0

Get more attendants like Tamara and the older gentleman that helped us.

GUSTAVO Z. 
Clasificación:
5.0

The gentleman was helpful getting me the right part for the trailer ball hook up.

ROSALIE D. 
Clasificación:
5.0

Ninguno

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Prakash A. 
Clasificación:
5.0

Great people and great customer service!

DERRICK E. 
Clasificación:
5.0

The gentleman who rented me the van, and the one I turned the van in to, were both professional and courteous. Each appeared to be working by themselves, and probably could have used someone else to Help speed up both processes. But that aside, they were both terrific! I would rent from that location again without hesitation.

LAWRENCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
5.0

Very helpful staff.

CHRISTOPHER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

Great customer service, the employee was so helpful.

HERACLIO G. 
Clasificación:
5.0

Side door was sticking sometimes when opening and closing

CHRIS I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKEITHA G. 
Clasificación:
5.0

Easy place to rent a truck

JAMES R. 
Clasificación:
5.0

Excelente

Juana Rosa M. 
Clasificación:
1.0

Set the trailer up wrong and the pin hole is not for “air flow”. It's to secure the ball to the trailer. EVERY trailer has one as a safety feature

ANDREW H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

Great customer service. Picked up cargo van with no problems. Return was easy

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMOLDEEP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAL K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcus N. 
Clasificación:
5.0

The truck that I rented looks clean but not swept up. Other than that the employees in this branch the 2 young guys, were very friendly and professional. Unfortunately I cannot mention their names because they weren't wearing nametags.

ROMNICK G. 
Clasificación:
5.0

Keep the location close. And if you are putting someone in a situation to travel for equipment make sure you compensate for the trouble.

JAHLIL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

shakeeleah m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mukesh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus m.  |  First Impressions 
Clasificación:
5.0

Wonderful service thank you.

Clatashia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

This is the only location I use now. The manager, Karl is wonderful and super organized!

BERNARDA H. 
Clasificación:
5.0

When I first got there, no one seemed to be available. Maybe have a doorbell or some kind of intercom so your customer knows you're on your way back inside the store. All about communication. Once inside, he got me checked out fairly quickly. Very satisfied.

BARBARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
5.0

Everyone here is very helpful and thorough. I rent at least once a week for the past year and never have any issues. Carl and his team are great.

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN N. 
Clasificación:
5.0

Clean-Convenient-great experience

terry g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

Rented from this location a couple times. Always goes smoothly.

JOSEPH Z. 
Clasificación:
3.0

Guernee employee could have been more customer friendly.

SAMUEL O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEMAL P. 
Clasificación:
4.0

Location was good. Truck terrible. I think the ball joints are shot. I had to steering correct every one or two seconds for the entire drive to keep the truck in the lane. Very exhausting for a 740 mile drive. Truck Should be checked by mechanic.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEISER O. 
Clasificación:
5.0

Very well run and great customer service!

Carl Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Fill up the tank! My rental cost me about $25 more in gas as I had to guess how much to put in to equal where the guage was when I picked it up. I ALWAYS get burned on this from U-HAUL. I think you rip people off by charging them for returning rentals without filling up, then NOT using the over inflated gas price to fill it ip yourself. If you never actually fill up the tank, then why would you charge someone a fee for using the previous customers gas? It is a U-HAUL scam.

John M. 
Clasificación:
1.0

When I entered the store I overheard a customer discussing how he was overcharged. When I returned my vehicle after @2hrs I was charged for driving well over 150 miles. I made a 25mile trip. The clerk then asked me to step aside so he could help gentlemen who had JUST entered the store. He said he would calculate my total and email me later. I reiterate that NO you are helping me and you should complete my transaction “now” instead of later calculating “how” I drove over 150 miles in 2 hrs. He literally responded as if he was defeated....so does your store make a habit of overcharging certain people?

CYNTHIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUMING P. 
Clasificación:
1.0

I was over billed.I said NO on extra coverage and the gas was put back for the 20 miles driven.Been on hold for 60 min with Gurnee store this is ridiculous not right I appreciate a call back 331 481 0180

ROCCO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamika H. 
Clasificación:
5.0

Under the circumstances off the outage, they held it together and did a great job. Gracias.

Sean M. 
Clasificación:
5.0

Quick and easy check in/ check out - I am disabled and the clerk, Karl, was very helpful to me.

THOMAS C. 
Clasificación:
5.0

Great customer service!

JAMES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
3.0

The truck was older and somewhat worn. Probably not one that is easily cleaned due to extensive use.

NORMAN V. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEEPESH K. 
Clasificación:
5.0

My only concern is I pulled this trailer 800 miles and worried the entire way a little because no spare tire. I know you just call for repair but on 65 in Indiana there are some lonely parts of the road. I was on a short timeline a flat and wait for repair would of made me miss my appointment.

TERRY Z. 
Clasificación:
5.0

after using a few different locations in other states so far this one has been the best by fair the gentleman that assisted me was very attentive and helpful. even though there were folks on hand doing construction this loacltion was still cleaner than others no debris in the parking lot trash cans not running over with trash and other employees dressed for a business no ripped or torn paints shirts clean not stained in all I would say that some of the othe loacations could learn something from this one. Great Job

John J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney R.  |  Overall Experience 
Clasificación:
5.0

Excellent on-site customer care, too. Thank you!

James W.  |  Online Move In 
Clasificación:
5.0

Keep up the great work. I am impressed with the customer service at this facility.

Johnny F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J.  |  Overall Experience 
Clasificación:
5.0

The guy at the front desk was handsome and friendly, and he made the process very easy. It was quick to set up and the facility is clean, modern, and well lit.

ALEXANDRA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE C.  |  First Impressions 
Clasificación:
5.0

I am truly flattered and impressed with the welcome and hospitality you have shown to customers. So, the Bible tells me: " Be not forgetful to entertain strangers: for thereby some have entertained angels unawares. Hebrews 13:2 KJV"

Patrick W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Camellia P.  |  Overall Experience 
Clasificación:
5.0

Great guys, super friendly. They always answered my questions and had everything ready when I got there. It was super simple to move out of my ubox, they placed the box real close to where I needed it to be.

NICOLE B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Scott S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C.  |  Overall Experience 
Clasificación:
5.0

Easy and convenient reservation, knowledgeable and friendly staff

MICHAEL C.  |  First Impressions 
Clasificación:
5.0

The new storage unit is immaculate and feels like home. The garage doors were a great touch to make one feel like home.

Ronald C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline A.  |  Overall Experience 
Clasificación:
5.0

Manager, Karl Kersten was attentive and knowledgeable. My experience was smooth and quick. I was very pleased with the customer service and my overall experience.

Gregory H.  |  First Impressions 
Clasificación:
5.0

It was excellent despite having no power

Caroline A.  |  First Impressions 
Clasificación:
5.0

Steve is absolutely awesome. Thank you

Dionna S.  |  First Impressions 
Clasificación:
5.0

The general manager is awesome! He rememberd my mom address when I gave it to him which was so cool! Very quick and friendly service! Thank you so much for everything!

heather k. | Reservación
No se han enviado comentarios para esta ubicación.

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