Customer Reviews for U-Haul Moving & Storage of Gurnee

1,674 reviews

860 Waveland Ave   Gurnee, IL 60031

(847) 782-1385

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 782-1385

860 Waveland Ave
Gurnee, IL 60031

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I got charged for fuel and I brought it exactly where they told me bring it back on and they charged my debit card. I called and told them and the worker was not helpful at all told me he wasn’t there when I got the rental and he couldn’t help!!!! I give 0 starts and wouldn’t recommend!!!!!!!!

SYLVIA S 
Rating:
5.0

Customer did not leave a comment.

Dmytro L 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P  |  Overall Experience 
Rating:
5.0

That was my first time using u haul storage and they made sure my things were clean safe and secure l was very happy with the outcome

Windy S  |  Overall Experience 
Rating:
4.0

Truck cabin smelled like cigarettes. Had a headache because of it throughout the rental.

Grant H 
Rating:
5.0

Very good and hard workers working in uhaul thanks for everything

Max D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Entire process was easy and efficient

Brandy S 
Rating:
5.0

Customer did not leave a comment.

Craig B 
Rating:
5.0

Customer did not leave a comment.

Cecil C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Owen M 
Rating:
5.0

The gentleman who checked the vehicle out to us was very polite and helpful. The overall experience was so much more professional and customer-friendly than my previous one.

Joel K 
Rating:
4.0

Customer did not leave a comment.

Judy D 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Terry E 
Rating:
4.0

Only 2 trailers were available, one didn’t have a license plate and the other had broken straps. Normally I never have an issue but these were pretty major.

Edward S 
Rating:
5.0

Customer did not leave a comment.

kelly g 
Rating:
4.0

Customer did not leave a comment.

earnest v  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny L 
Rating:
5.0

Customer did not leave a comment.

STEVEN W 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

The location associate was great, super helpful and made my check-in a breeze. Checked it and was in my van in minutes. I highly recommend this location !!

Jay M 
Rating:
5.0

Get a motorcycle tow trailer that are hauler Harley-Davidson fully dressed fat boy

Jeffery H 
Rating:
5.0

The service during both rental and delivery was very good. Congratulations to the team.

CLAUDIO D 
Rating:
5.0

Give it free

Richard H 
Rating:
3.0

The van it self ws working properly but, the seats were full of dog hair and smelled like wet dog.

Sandra M 
Rating:
5.0

The team was very helpful and professional.

Gerome B 
Rating:
5.0

Customer did not leave a comment.

ETERNITY C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ladonna E  |  Overall Experience 
Rating:
5.0

Muy bien

NERY C 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
5.0

Customer did not leave a comment.

JERRY E 
Rating:
5.0

Very clean, very convenient, friendly staff and I love the auto payment! I would definitely recommend you guys to anyone in need of storage options. Thank you

Ricky C  |  Overall Experience 
Rating:
4.0

The bathroom always needed more attention.

Darlene G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn T  |  First Impressions 
Rating:
5.0

Nothing, the men were very helpful and courteous, very knowledgeable and friendly. I would definitely recommend their services!!

MaryAnn S 
Rating:
5.0

Great Customer Service 💯

Lajarvis F 
Rating:
5.0

Customer did not leave a comment.

Perla H  |  Overall Experience 
Rating:
4.0

Professional, Courteous, Great Price, & Conveniently Located

michael b 
Rating:
5.0

Customer did not leave a comment.

Darcey S  |  Overall Experience 
Rating:
5.0

The employees from this location were top notch. They were calm polite and knowledgeable parent I would definitely rent from this location again they were very helpful

Patrice M 
Rating:
5.0

Customer did not leave a comment.

Harris C 
Rating:
5.0

Responsive, friendly helpful staff

Elizabeth D 
Rating:
4.0

Customer did not leave a comment.

Ernest W 
Rating:
5.0

Customer did not leave a comment.

Joel S 
Rating:
5.0

Customer did not leave a comment.

venancio c 
Rating:
5.0

Overall experience was great and got the job done!

Angelica L 
Rating:
5.0

Customer did not leave a comment.

MIGUEL L 
Rating:
5.0

Customer did not leave a comment.

Michael U 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

Barbara B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed H 
Rating:
5.0

Customer did not leave a comment.

Chastity P 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S 
Rating:
5.0

Customer did not leave a comment.

Juan D 
Rating:
5.0

Very satisfied I have used this location a few times. They have been very cordial helpful and knowledgeable.

Saul R 
Rating:
5.0

Customer did not leave a comment.

CLAIRE L 
Rating:
5.0

Customer did not leave a comment.

Marlon F 
Rating:
5.0

Customer did not leave a comment.

Thomas K 
Rating:
5.0

Customer did not leave a comment.

JOHN D 
Rating:
5.0

I would highly recommend this location

DONALD S  |  First Impressions 
Rating:
4.0

If a customer pays the 24 hr fee, he should be able to increase his anticipated usage from 6 hours to 8 hours without an additional fee.

Harold S 
Rating:
5.0

Good place and very nice people with costumers

pedro g 
Rating:
5.0

Customer did not leave a comment.

reliant d 
Rating:
5.0

Customer did not leave a comment.

Damaris v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa H 
Rating:
5.0

Worldclass experience. Got to the place where we weren't storing enough stuff to warrant $75/month aka $900-ish / year. If the needs occur again, I'm certain that we'll be back.

Doug D  |  Overall Experience 
Rating:
5.0

I had a few problems within the last month of my renting and manager Karl took care of all of my requests and helped me be able to move out of my storage unit also return the truck with a peace of mind. Great service great management!

Helen S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo M 
Rating:
5.0

Customer did not leave a comment.

Urbano C 
Rating:
5.0

Customer did not leave a comment.

GUY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wesley G 
Rating:
5.0

Excellent service Thank you

edgar r 
Rating:
5.0

Customer did not leave a comment.

Shana M 
Rating:
5.0

Very professional and excellent service

michael j 
Rating:
4.0

Customer did not leave a comment.

Samuel G 
Rating:
5.0

Just continue providing great customer services.

Jeanette L 
Rating:
4.0

Na

ALFONZO R 
Rating:
4.0

Customer did not leave a comment.

Emone M  |  Overall Experience 
Rating:
3.0

Terribly smelled like smoke. Would like some kind of reimbursement.

Kristina W 
Rating:
5.0

I loved everything your company did for me. The friendly service. The Manager hooked up the trailer for and made sure everything worked and was safe. 5* awesome

Steve N 
Rating:
5.0

Customer did not leave a comment.

Juan J 
Rating:
5.0

Customer did not leave a comment.

Richard O 
Rating:
5.0

Customer did not leave a comment.

Erik B 
Rating:
5.0

Clean out the cab. There was spilt soda pop all over the dash & passenger seat. The return process was too much. It took approximately 20 minutes for us to take all the pictures, and get the website to load properly. We had to do the whole process more than once. There was also no instruction on where the barcode to scan was located. We had to just walk around and try to find it. Just go back to dropping the key off like you used to do.

Amy B 
Rating:
4.0

Customer did not leave a comment.

Branden R 
Rating:
5.0

Customer did not leave a comment.

JESUS L 
Rating:
5.0

Good location

Beatriz C 
Rating:
5.0

Customer did not leave a comment.

Rosa S 
Rating:
4.0

Customer did not leave a comment.

Michael G  |  Overall Experience 
Rating:
4.0

The truck itself was not simple to use. The fixed mirrors and the way you adjust the seat was not easy to navigate. I'm a bit of a shorter driver. The dashboard lights were out on the radio controls -- I was driving at night so it was hard to read the dashboard controls.

Kelly H 
Rating:
5.0

Other than a broken cup holder and a chronically squeaking break, which I reported when I returned it, there were no issues at all.

darrall o 
Rating:
5.0

Customer did not leave a comment.

Kent D 
Rating:
5.0

Customer did not leave a comment.

alejandra a 
Rating:
5.0

Karl is excellent

Marty F 
Rating:
5.0

Been there 2 times such a great quick efficienct experience

Crystal M 
Rating:
5.0

This was so easy, the people working were very helpful and the prices was right! Great job U-Haul

Lois L 
Rating:
5.0

Customer did not leave a comment.

Jose a 
Rating:
5.0

The Staff was familiar with the models in inventory and took care of me like family. The truck was ideal for my application.

Glenn R 
Rating:
5.0

Customer did not leave a comment.

Martha R 
Rating:
5.0

Price stayed the same for two years, climate controlled, very clean, restroom was clean, and access was awesome with a pin#, a key card and a key fob for the large bay door.

Jeremy K  |  Overall Experience 
Rating:
5.0

Arrived at opening was quick to check trailer out. Employee hooked up all connections and tested trailer lights. Easy return parked it and Employee removed all connections and verified charge. Great service have used them in the past and would use them in the future.

Peter H 
Rating:
5.0

Customer did not leave a comment.

Devin d 
Rating:
5.0

Customer did not leave a comment.

jackson e 
Rating:
5.0

Customer did not leave a comment.

kURT a 
Rating:
5.0

Nice place

Beatriz C 
Rating:
5.0

Customer did not leave a comment.

Pamela A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MArcie S 
Rating:
5.0

Customer did not leave a comment.

Mellodie L 
Rating:
5.0

Also, the movers were excellent!

GILBERT L 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
5.0

Customer did not leave a comment.

Lizbeth L 
Rating:
5.0

Smooth operation, great facility and people.

Mary G 
Rating:
5.0

After the passing of a loved one, the storage facility helped the family by allowing extended time to arrange for viewing and disposal of the contents in storage. We are grateful for the consideration shown during this difficult time. Our heartfelt thanks to the staff at this Uhaul facility

Frank M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chazz C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro M 
Rating:
4.0

Customer did not leave a comment.

Ricardo C 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Top notch customer service and equipment

MATTHEW D 
Rating:
5.0

Roomy clean handicapped bathrooms nearby, plenty of carts, great variety of vehicles, overall nice staff and smooth operation. I also like the reuse space near the door where people can leave something for others.

mary g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris I 
Rating:
5.0

Everything was great as usual !

Susan S 
Rating:
5.0

Customer did not leave a comment.

Linda T 
Rating:
5.0

Very good service.

Kerry S  |  First Impressions 
Rating:
5.0

Since I was done with the unit two weeks before the next monthly payment was due it would have been nice if a partial refund had been afforded.

David M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO R 
Rating:
5.0

Customer did not leave a comment.

sharon j  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gerilinn M  |  Overall Experience 
Rating:
5.0

The manager and other employees were very helpful to me in storing and moving my items!

Thomas G  |  Overall Experience 
Rating:
5.0

Clean, secure. Rented here for 3 years and never had an issue. Was always able to access my unit when I needed to. The staff was always very helpful and friendly.

NICOLE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R  |  Overall Experience 
Rating:
4.0

Facility was well maintained and staff was great

erika U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeShena F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald C  |  Overall Experience 
Rating:
5.0

I will most definitely recommend U-haul to all my family and friends. The customer service is great.

Michelle C  |  Overall Experience 
Rating:
5.0

In renting a 10x10x10 unit online, we were given 2-5x10 units. They U-Haul team was super helpful in getting us switched over.

HANNAH M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Austin R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald R  |  Overall Experience 
Rating:
5.0

It was safe and convenient

OMAR V  |  Overall Experience 
Rating:
5.0

Everything is all good 👍🏾

Edna S  |  First Impressions 
Rating:
4.0

Little problem with getting credit for on-line bill pay each month from my husband's bank account - all fees were reversed so no harm in the end. Facilities are absolutely wonderful - climate controlled... I was very pleased with the facilities and staff - we like Brandon.

Denisa K  |  Overall Experience 
Rating:
4.0

Thank you for being there when you were most needed.

Darlene G  |  First Impressions 
Rating:
5.0

The team was extremely helpful as I had a medical condition, worked with me patiently, I would describe my service nothing less than superb!

Mark R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annie M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glen s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mayra C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KOKA K  |  First Impressions 
Rating:
5.0

The staff is awesome and was very helpful to me during my move.

Theresa H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joey F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliza D  |  Overall Experience 
Rating:
5.0

The guys in the front were very helpful, nice and welcoming. I like dhow the hours were more late than usual so I was able to put my stuff in my storage and leave the trailer I rented before hitting my destination. Place was clean and well maintained. 10/10

Lizbeth F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Veronica N  |  Overall Experience 
Rating:
5.0

This location was ABSOLUTELY AMMMAZZZINNNG! The staff was/IS EXCEPTIONALLY PHENOMENAL!!! ~Camille Swint

CAMILLE S  |  Overall Experience 
Rating:
4.0

Cleaning needs to be improved

Fernando G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE M  |  First Impressions 
Rating:
5.0

The staff at this facility made the truck, equipment, and storage facility rental process so easy during this stressful time. I really appreciated their effective communication and friendly customer service. I was also impressed with the cleanliness and accessibility of the storage facility. Thanks!

JAMMIE K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carhartt C  |  Overall Experience 
Rating:
5.0

Great

Lillian H  |  First Impressions 
Rating:
5.0

I thank you all for the support you all gave to me I'm very happy how you all took care of my belongings God bless you all.

Anna H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kashe J  |  Overall Experience 
Rating:
5.0

It's very convenient

OMAR V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

connor w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

La J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen S  |  First Impressions 
Rating:
3.0

I ended my contract and was still being charged!

elizabeth w  |  Overall Experience 
Rating:
5.0

Staff was professional and polite. They kept up with our changes on the trucks; found out the 20' and 15' trucks we couldn't navigate the high entrances without a lot of assistance. We ended up the a van that worked well for us. Karl was flexible throughout the processes, he was wonderful!

Carolyn b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary s  |  First Impressions 
Rating:
5.0

Everything was great!

Jane F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Feliks D  |  First Impressions 
Rating:
5.0

Thanks

ALETHIA S  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful, again. My move in was easy and painless. During a very painful time.

diane h  |  First Impressions 
Rating:
4.0

Need more flat beds

Thomas G  |  First Impressions 
Rating:
5.0

Thank you to all the Uhaul employees I have worked with. This is the greatest, cleanest, strategic, easiest, most compassionate, empathetic and most convenient storage facility I have worked with.

Kathryn R  |  Overall Experience 
Rating:
5.0

Uhaul exceeded my expectations. They had well maintained carts to borrow and it really sped up my unloading. The facility was spotlessly clean. I was surprised they had a public bathroom and then choose to use it and it was fantastically clean as well.

Doug D  |  First Impressions 
Rating:
5.0

We have rented trucks numerous times from the Gurnee U-Haul. The trucks are clean and well maintained. I can also definitely recommend the storage units at the Gurnee location on Waveland Ave. First of all, the staff is very helpful and professional which makes everything easy! The entire place is spotless, including the storage unit buildings. It is secure and well lit. Overall, we had a very positive experience and I can recommend them without hesitation.

Dianne B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliza D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert A  |  Overall Experience 
Rating:
4.0

The only thing I did not like about the unit(s) was the alarm system when opening. All the units did it, and it was loud and alarming(lol). Never sure why it did that. It stopped quickly, but was irritating.

Roberta K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meseret N  |  First Impressions 
Rating:
4.0

Karl Kersten, really helpful guy!

OCTAVIO S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda g  |  Overall Experience 
Rating:
5.0

manager Karl Kersten was very helpful and professional. i will highly recommend Uhaul storage to others

Joseph B  |  Online Move In 
Rating:
5.0

Karl's crew is friendly and knowledgeable. Hard working, open to the changes that come with the job of dealing with the public. Clean and secure. All around great experience.

Robert A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TATIANNA G  |  Overall Experience 
Rating:
5.0

Easy and Fast

Juan R  |  First Impressions 
Rating:
5.0

Easy to use - great service- facility was spotless and offered carts to help move things from loading docks to rental unit. I’d highly recommend this facility.

Tim S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kashe J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B  |  First Impressions 
Rating:
5.0

Great new facility, clean, great service. However it would be nice to have a drink vending machine.

Maiku M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adelaida R  |  Overall Experience 
Rating:
5.0

Well run, modern facility. Very clean. Moving equipment was readily available. Staff was very helpful and accommodating. Many available trucks of all sizes seemingly available at any time. Newly laid concrete and asphalt delayed my move out but, in the end, wasn't an issue. Now there is brand new pavement with WIDE access.

Steve F  |  Overall Experience 
Rating:
2.0

I originally reserved a unit at U-Haul Moving & Storage of Libertyville months in advance. When I arrived, however, I was told that there was no unit of the proper size available. The manager there, Greg, was incredibly helpful and accommodating, apologizing for the situation and helping me get set up with a unit in Gurnee. The staff and conditions at the Gurnee location were great. Despite having a good experience with the staff at both locations, my rating is heavily influenced by the fact that the reservation I made was not honored. It seems to me that this policy creates a lot of avoidable trouble for the U-Haul staff and customers. I feel that it is irresponsible for U-Haul to continue allowing people to reserve units that are not actually available.

Katylyn F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adelaida R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zulma R  |  First Impressions 
Rating:
5.0

Excellent customer service. Above and beyond. Thank You

MARTA R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Miriam L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Larita J  |  Overall Experience 
Rating:
1.0

They have charge me extra without any reason the staff member did a mistake and I had to pay 50 dollars extra when I tried to reach the manager or another staff member I was on the phone for 45 minutes to an hour and no one helped me and hang up the phone I had a very bad experience and would not recommend very poor management and staffing they don't know what are they doing I have told them couple times to set up a direct deposit and every time they make a mistake and I was the one paying for their mistakes.

Saba V  |  Overall Experience 
Rating:
5.0

There was someone actively cleaning while I was there which was nice to see and there were carts to use to move my stuff. They were struggling with some tech issues for payment but they worked through it and got me taken care of!

AARON S  |  First Impressions 
Rating: