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Carl B.Customer Reviews for U-Haul Moving & Storage of Guilford
Testimonials From Recent Customers
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Easy in and out. Accessable location with gas stations close by. Friendly staff.
susan K.I pointed out that the trailer has a wiring problem and blew the fuse for running lights in my truck twice, in the end I trailered for 1300 miles with no running lights, when I returned it they just said they would note it, my guess it will go out that way, and fry someone's else's vehicle.
Richard B.This was not our original pickup location. The trailer we had reserved was not returned in time for our pickup. The person at the original location quickly called and found one at a different location.
Nancy C.Have the tank full when picked up. Mine was not. Have all the expenses listed when order is placed. Mine was not. Have employees show a bit of respect to the customer. Mine did not.
Ben M.Anthony was terrific. I was checked out in 5 minutes!
Steven M.It was an old truck but clean. The only issue was that the steering was a bit loose and wasn't as easy to keep on track. Apart from that everything was good. The people was very nice and helpful.
Andrew S.Maybe send a picture of what the key locker code should look like as I had a lot of trouble feting it to work
Christopher G.Crew was very helpful. Service was quick. Facility is well maintained.
James L.I ran into an issue uploading the photo. I had to try over 10 times. I kept getting a message “photo failed to upload†(or something similar). I restarted the whole process a few times and it eventually worked without me doing anything differently. I was wondering if it was a file size issue.
Michael D.Return video and follow up is silly. I attempted to log on but simply wanted to verify return not watch video of how to trailer after 3 days! I attempted to call and was told 30-40 minute wait. The trailer was back I wanted to be able to prove its condition via photo or video. Not wait close to an hour for an operator. Poor return policy
Anndean K.I was unable to check in online but the girl in the store was lovely. The truck drove ok except when slowing down or stopping it would down shift very rough and loud, it was scary to drive but I stayed on back roads and went slow.
Marla R.Still waiting for receipt. Called multiple times. Poor follow-up
DANIEL C.Excellent customer service at the Guilford Ct facility!
Bruce Y.Absolutely nothing to improve on. The rental UHaul in Guilford was easy to find - the clerk was terrific. The truck ran well with no problems at all.
Richard Y.Everything was great! I was very fortunate to have such an affordable service so close!
Robert C.Bob Clifford did an excellent job. He is very good at his job.
John S.This location is very organized
JOYCE B.Staff forgot to load the blankets and hand truck, that I ordered, onto the truck. Didn't notice till I'd drive 390 miles and arrived at the place I was picking things up.
Marty S.Harrison was professional, efficient, helpful and friendly. Thanks for a very positive experience!
Jeffrey W.Not a thing!!!
Tom P.The people that I delt with were extremely helpful and pleasant.
Dave N.It was an evening drop off after hours.
deanne C.Not the location but the online pickup experience is horrible. Should be streamlined.
Lauren P.I was surprised by the charge of additional day, and the additional milage charge
Gerard C.Easy, fast, affordable
Seth C.Everything about this experience was smoother than expected. Checkin took about 5 minutes. The van was clean and relatively new. It was easy to load and unload. It was easy to drive. The return was equally smooth. The staff super friendly and responsive. Overall a very positive experience from beginning to end.
Josh M.Very professional
Jeanpiero M.Great experience with fast and friendly staff. Very happy with my experience at Guilford U-haul. If I had to give feedback, I would say to shake out the moving blankets before packaging them up. Mine had a bunch of small debris inside them.
David C.Service and equipment are excellent
William F.Satisfied customer.
Daniel M.I drop off the key. Everything was easy
Jastreboff P.Over the past few years, the management of this location has significantly expanded and improved the services available along with the functionality of the site. Self storage is a great addition that I intend to utilize in the near future. I use UHaul a couple of times a year and I appreciate the ease this location offers.
PATRICK S.I returned the fuel at FULL but because the dial was a hair off, I still got charged additional $13 for refueling. I even have a picture of it and I would seek litigation for the principle of this and not the money, but unfortunately I don't have time. Shame on you, u-haul.
JONATHAN H.Your Guilford location is so convenient and the staff is very helpful and friendly
Catherine C.Great squad of service professionals.
WILLIAM L.Couldn't be happier with check in + out!
STEVEN M.Truck was substandard. It was difficult to steer, The transmission would pop out of gear. Difficult to place in reverse and park. All trucks should be equipped with cameras to help with backing up.
LUIS A.Best experience. Very simple and everything worked as it should. I wish every business was this efficient.
RICHARD M.Garren and his crew are fantastic.
LUTHER C.Great facility. Garren and his staff are very helpful and friendly
Kevin M. | Overall ExperienceGarren Keith and other associates were always ready to help when we asked. It appeared that Covid-19 protocols were observed by all staff members each time we visited. We used our storage locker as a temporary holding spot during our move from former to new residences in Guilford. The range of supplies available at the store gave us what we needed to protect belongings during the move. We'd certainly use the Guilford facility again when and if we needed it. We're also glad that UHaul found a way to fully utilize the former automobile dealer facility, thereby avoiding further community and zoning controversy that erupted when initial plans for a multi-story building resulted in local neighborhood resistance. Guilford and UHaul both came out ahead on this one! Jeff Freeman
Jeff F. | Overall ExperienceSimple rental/check-in process. Location was clean and staffed with helpful people. Check-out was straight forward with no surprises. Would absolutely recommend the Guilford, CT U-Haul location for secure/convenient storage. Best of luck with the expansion...Guilford needs more personal/business services for residents. U-Haul is a great example of how large retailers and small towns can co-exist.
Paul E. | Overall ExperienceJared and Jonas were excellent. Very efficient.
PETER C. | First ImpressionsGarren is FANTASTIC!
Kirsten J. | First ImpressionsI Didn't answer question number 3 because the facility was under renovation-therefore much activity and noise- all for a good purpose. Overall a good experience with the manager being well informed and helpful. I certainly would recommend your facility to my friends. The one thing I was vexed about was having to provide a backup name that had a different address than mine. I was planning to use my wife as a backup person. I was told that wasn't possible because a couple had done that and they both died at the same time so there was no one to notify ,presumably when the monthly bill was not paid. It seems that the probability of simultaneous or near simultaneous deaths of a renter and his wife is quite low and therefore there shouldn't be that requirement of a different address.
William J. | First Impressions