Customer Reviews for U-Haul Moving & Storage of Greenwood

Clasificación:

5.0

Very nice staff and equipment was ready for pickup

Rating:

3.0

Faster customer service

Rating:

5.0

The drop off process at this location was simple and refreshingly stress free compared to the pick up process.

Rating:

3.0

College parent who has been using this business for 3 years. We have rented a van twice per year and have a storage unit for three years on a year long basis. We have always been treated with respect and professionalism. However, this past month we had a overcharge discrepancy with regard to mileage driven/gas usage and charges associated with said services. Take pictures to prove your in/out mileage and tank, it is what saved us! Unfortunately, I left a small box (pocket sized) filled with cash in the vehicle (my bad)! But when I returned no more than 10 minutes later it could not be located. Management assured me none of her employees was responsible. Again, I left it so my bad-but really?!! Management reviewed surveillance cameras but did not see anything! I'm not sure what happened but I don't have my cash ($40+). I sure am disappointed.

Rating:

3.0

I was there on 5/10 and again 5/19. No blankets in 5/19 and only 6 on 5/10. Computer issues both days delayed the rental. On 5/19 they put in the wrong milage.

Rating:

5.0

The guy that checked us in was super.

Rating:

1.0

My wife and I didn't have a great experience. We didn't get all of the pertinent information from the employee that assisted us for this being our very first time utilizing your services. We were never told up front about the $20 after hours fee to return the truck, he was too busy trying to talk to the police about a woman who claimed some guy was supposed to be returning a truck that hadn't returned as they were supposed to. The gas hand wasn't on the half tank mark when we got it. (Pictures were taken to prove it.) The employee was notified of this and the actual correct mileage because what he wrote down was wrong prior to us leaving.

Rating:

2.0

We arrived at the store for a 9AM reservation and the store was not open. A district manager had to be called because the general manager had not shown up to open the store and they had to send someone else in to open. The store was not open until 9:30 am putting us late getting to our next destination. We asked about a discount due to what happened and the person did not even try to assist us with that or try to find out. The equipment rental was fine but we were thrown off schedule due to store error.

Rating:

2.0

I specifically chose this location as it was a large facility and a true UHaul building, not some other type of business just renting trucks. I was shocked to find out that they only had 6 blankets and not the 36 I have requested. I was not allowed to contact them ahead of time either. This was the worst experience I have had in 6 years.

Rating:

4.0

Pins on rear gate/ramp bent. Hand to use hammer to remove. Rest of the trailer was in good shape. Ended up not being able to use the trailer. The opening on the back was to small to allow the item I need to haul to fit in. So really did not use the trailer. Will look for other places to rent from with equipment more suitable for my requirements.

Rating:

2.0

My reservation to pick up my vehicle was the major problem. The one on my reservation had me come back an hour later than scheduled but it was close to home, so I didn't mind too much. When I went back, I was directed to UHaul 4 miles away. This messed up my schedule for an out of town errand & appointment. Then, they were short handed and waiting put me a total of nearly 2 hours late! I had to cancel my appointment and when I bought the truck back, I had to go thru the turn in process on my phone! I'm not a heck kind of person. Overall, I was very disappointed with this UHaul experience.

Rating:

4.0

The person that help me was very helpful I think his name is Donnie very good

Rating:

5.0

Thank you for being a great help..

Rating:

1.0

U-Haul representative took my cash along with $100 deposit and told me the cash could be picked up upon drop off. After much hassle I was forced to accept the money being sent to my card in 3-5 business days. This location will say anything to take it. There will be no next time for me.

Rating:

5.0

Helped be back the trailer in

Rating:

4.0

Customer service is great, the truck was clean and ready to go when I got there. The truck ran great. Not much more that you could ask for.

Rating:

4.0

Make it clear about roadside assistances capabilities

Rating:

2.0

When I went in there it took the girl awhile to notice I was there because she was so busy on her phone and when she was taking my info her phone ring and she answer it so Unprofessional..

Rating:

5.0

Great service

Rating:

4.0

Reserved an appliance dolly and when we got there they did not have it

Rating:

3.0

Charged us for gas when we filled it to the appropriate level.

Rating:

5.0

Best check in every - absolutely not wait on a Monday morning

Rating:

5.0

It was great option for girl scouts to use as a cookie cupboard.

Rating:

2.0

My move in experience was not great. No one seemed to know what was going on and it took around 20 minutes just to get the information I needed. The workers seemed high or drunk, I had to ask them to repeat themselves several times because they were mumbling. Apparently they also did not set up auto pay for me when THEY STORED MY CREDIT CARD INFORMATION, so my unit was locked and I had to pay a late fee the next month. There is always trash everywhere.

Rating:

3.0

Make sure order pick up type is correct. I scheduled mobile pickup and after checkin it said it was hand to hand. Which put everything behind schedule since we had to wait 1 hour for the store to even open.

Rating:

5.0

I would like to receive an email upon return that haves a receipt.

Rating:

5.0

Very polite and helpful. Gave me tips for next time I was to use U-Haul service as well.

Rating:

5.0

Very friendly

Rating:

1.0

We ordered our Uhaul truck weeks in advance, we requested the 24/7 pickup online and had the location explain the process, we arrived at 730am to pick up and could not get access to the lock box because the truck was checked in late on the night before however no one called us to notify us. So, the employee shows at at 910am ( store opens at 9 ) and he did not have a key to open so he had to go home, we finally got the truck at 945am.

Rating:

5.0

Very quick service; easy return; highly recommend to anyone.

Rating:

5.0

Clean outside of truck

Rating:

5.0

This place has got so much going for it but by far the biggest plus is the indoor unloading.

Rating:

5.0

Awesome everything!!

Rating:

5.0

I'm very pleased with dis location also im pleased to be value customers here they are always on point when I come to pick up my uhaul I would recommend anyone to this location y'all are the best

Rating:

5.0

The facility was clean and convenient and and all of the employees were very helpful and nice.

Rating:

5.0

Great experience

Rating:

5.0

Just need to do a little better on the bathroom cleaning, toilet paper, paper towels.

Rating:

5.0

So far no complaints on this storage facility Thomas was very helpful getting me situated Thanks for your services

Rating:

5.0

Always helpful /Great customer service

Rating:

5.0

Thomas was exceptional. Went out of his way to ensure each guest wasn't waiting unnecessarily. But LOVE LOVE LOVE the ability to pull the truck into a heated bay to unload. WAS IMPRESSIVE. Also thankyou for all the veteran discounts.

Rating:

5.0

More staffing at busy times

Rating:

5.0

It was a pleasure doing business . Check in was easy and check out was even easier. I recommend using them . Thank you 😊

Rating:

5.0

Great customer service

Rating:

5.0

The workers in the office are super helpful and always were able to answer all my questions.

Rating:

5.0

N/a

Rating:

5.0

Good customer service

Rating:

2.0

I called ahead to let the staff know I would vacate. I then also notified them when I began vacating and when I finished (same day). They did not close out my rental for over a month, so I got continued billing and threats against my credit right at Christmas 2021. This became an ordeal to resolve. If you rent, then get it in writing that you are cleared. Then confirm it to corporate, and get them to send a conformation email. Don’t believe it when you are told it will be handled, and don’t trust that the local branch communicates with corporate, or vice versa.

Rating:

3.0

I have rented from uhaul several times in the last year , same location, been extremely happy. This time I could not get the heat on in the truck which was extremely frustrating because it was 31 degrees outside . Also the truck driver door seemed to have been replaced poorly. The door would not close all the way and I was terrified it was going to fly open . I let the worker know when I dropped it off. I had to take the truck to use it because there were movers waiting at my house on me that I was paying by the hour. Therefore did not have time to go back in and get a different truck. This truck needs to be taken off the line .

Rating:

5.0

No comments everything was excellent thank you

Rating:

5.0

Hard to get a real person on the phone due to the way calls are answered by the call center, but Greenwood location was great.

Rating:

3.0

I was told I couldn't return the dolly without the truck case I needed the truck longer

Rating:

5.0

Keep up the fine service!

Rating:

5.0

Clean facility and helpful staff.

Rating:

1.0

The building is nice. Can never reach anyone on the phone. When you get there in person you have to wait 20-30 minutes for someone to show up to the desk. Had ordered a smaller unit but when I arrived they told me it wasn't availble and that there was 4 always in the system for some reason. So i had to pay more for a bigger unit. Also then found out it wasn't 24 hour access UNLESS YOU PAY $10 extra a month for it. I've been moved out of there since the end of September and I am still receiving "payment past due" letters from them even though I told them I was moving out 2 weeks before my payment due date. The entry system is ridiculous. You have to go to one side of the door and swipe the card (usually more than once because it was always acting up) to log into the system then go to the other side of the door where you have to swipe your card again and input a code. Then the automatic sliding door will open. But god forbid you are in the process of going in and out at 7pm. The system relocks and you have to do the process over and over until it let's you back in. Hands down the worst storage facility I have used and it's not the people working there. It's the fact that it is a quasi corporate owned facility. That sunk millions of dollars into renovating the space and now the franchise is indebted to them to the point where corporate dictates their labor budget because they pay so much to "headquarters". I have never seen more than 1 person on duty at a time. With that being said; it being such a large facility and depending on what is going on that day, it is almost impossible to get help at the desk or on the phones. I literally called everyday for 3 or 4 hours for at least 3 weeks and never got someone at the place. Not even corporate answered the phones. A month or so after I moved in my online username and password stopped working, and I couldnt recieve the 'reset password' emails. The whole experience put a bad taste in my mouth and will be very cautious in the future looking and using uhaul owned facilities.

Rating:

1.0

I've visited to be location several times and there's no one there. I turned my vehicle in 26 Nov and got an extra four day charge.

Rating:

4.0

The restrooms could use a little more cleaning. U-Haul should not let people use their facilities as a dumpster for unwanted items.

Rating:

1.0

Please stop emailing me , I have tried unsubscribing and blocking

Rating:

5.0

The guy (so sorry.. can’t remember his name at the moment) was a superior ..he knew the answers to everything I asked (so well trained). Guided me through the process and made us happy that we chose U-haul

Rating:

5.0

Staff are very friendly and helpful. What a beautiful facility.

Rating:

5.0

Your manager is terrific.

Rating:

3.0

Facility was cluttered AF! There were items I ordered that wasn't available.

Rating:

4.0

Need to hook up existing lights over storage. Very hard to see!!!!!

Rating:

5.0

employee was so helpful

Rating:

5.0

Very knowledgeable and professional..

Rating:

5.0

This is by Far the Best UHaul facility I’ve ever seen or been to. The staff are AAA++ thank you for making our unfortunate time a lot better.

Rating:

5.0

Thank you so much for excellent service. The facility and the staff were exceptional!

Rating:

4.0

The on site dollies were very helpful.

Rating:

2.0

We called 1-800-uhaul before hand and the man said he put in that in writing that if we were there by seven we wouldn’t be considered late. We got there by 6:43pm and the girl was not there 100%. She was more concerned about getting off work. The card didn’t work 3 times. The storage Unit was not reserved like they said it would be. Had I not went up to her in her car she would have driven off without making sure the customers need was tended to. The building wouldn’t allow us in after authorizing three separate cards. Not sure if she was incompetent or if her manager should be more aware that more training should be done before they leave her alone to tend to customers. Now I get the bill and they charged me for an extra day??? Not at all happy. We had to now use three separate units because our original supposed reservation was not reserved. Why can’t all uhaul / storage places talk openly and know what the right had is telling the left hand? There was no communication whatsoever! Talk about someone putting all their care into a companies hands and now I feel like we made a huge mistake because everything seemed like nobody at uhaul cared!! You added stress to my life and I’m so angry about it!

Rating:

2.0

I made a reservation 3 weeks early. No one called to tell me that my truck was NOT at Sentry storage where I made the reservation. I had to call around to find out where it was. When I went to pick the truck up, there was a system issue, and the lady could not release it. It took hours to get this resolved!! The people in greenwood were much more efficient!

Rating:

1.0

Obviously the facility is being operated without proper permits. I was not given the storage unit I was promised when I rented the truck and registered for the storage unit. While all the employees with whom I had contact were as helpful as possible, the check in process took well over an hour since only 1 employee was there to handle multiple customers.

Rating:

5.0

The man that helped me was excellent. I don't remember his name. My experience could not have been better.

Rating:

4.0

Bathrooms are hard to keep clean when they are public, but I feel sorry for the ladies who have to use the bathroom in the storage area

Rating:

5.0

Both times I went to facility, There was only one person running the whole show! I must say , both people were very helpful even though it was busy. So far, so good. I found it hard to get on website, it kept timing out on me. Very frustrating. I tried calling just to pay my rent from Friday till Tuesday and finally got the local storage where my stuff is and put it on autopay.

Rating:

5.0

I always had great support when needed. Yesterday Chris was excellent. Very helpful and a pleasure to do business with. Thank you and will be back soon.

Rating:

5.0

Thomas was great! He acknowledged me and everyone when they walked in. He was very helpful and explained everything during the rental process. Process was quick. He is definitely an asset to your company!

Rating:

5.0

We had a great expierence with U-haul and Tom in the Greenwood facility was very helpful. I real love the inside climate controlled units. We will definately use U-haul for our future moving and storage requirements.

Rating:

4.0

Rat and mice dropping on our stored items

Rating:

5.0

Great place

Rating:

4.0

Great customer service

Rating:

5.0

Staff is very professional, friendly, and courteous. Recommend this facility anytime.

Rating:

4.0

Bathrooms are a shared unisex, and it gotton some abuse. It was kept clean. Unit are clean and well lit. Nice indoor set up

Rating:

4.0

The only issue I had is there was a spill outside the truck that I was unaware of and when I went back I slipped and fell on my left side of my body. An employee came placed some towels down but that was it

Rating:

5.0

Super nice staff!

Rating:

5.0

We really enjoyed our storage experience with Greenwood Uhaul storage. Great location, and nice safe area. My favorite part was the two loading docks. We were able to move in rain or shine without worrying because of the loading areas. I wish they had more place like this one. We loved talking with Rene. She was always around cleaning. Always helpful and friendly!!

Rating:

5.0

Staff was very friendly and helpful. The storage unit was extremely clean. I would definitely use again and recommend to a friend.

Rating:

5.0

Great experience. Manager was very helpful.

Rating:

5.0

I will use this facility again without hesitation if the need arises!

Rating:

2.0

I rented two 20ft trucks and was given two 10x10 units for storage.the guy in greenwood South Carolina would not honor that order. Then one truck was to be returned in Greenville South Carolina and I would save $100 off cost, yeah well not how it went down.

Rating:

5.0

Chris rocks!

Rating:

1.0

I was called and told I had 24-48 hours to move an entire stotage building to an inside unit so they could do work. I informed them I was over 1.5 hours away and couldn't and asked for a manager to call me which I never received that call. Very unprofessional

Rating:

5.0

Loved the area where you can back in a whole 26-foot truck and load and unload inside out of the weather! That was very nice! Chris was great too. He is a very valuable asset to your company.

Rating:

5.0

Great job they did

Rating:

5.0

Super clean and well maintained. I was confident that my furniture was safe there. Have recommended your facility many times.

Rating:

5.0

The staff was always helpful and friendly especially Jen. My best storage facility experience ever. Its set the bar for all others at this time. Nice work!

Rating:

5.0

Super clean and updated. Feels safe.

Rating:

5.0

The general manager at this location, Jen, is super nice and went above and beyond helping me get things squared up.

Rating:

5.0

I actually switched from another storage facility after I heard about the amazing customer service Jenn Young provides. Got to experience it today for myself! Y'all absolutely have a new customer for life thanks to her ❤️

Rating:

1.0

Was lied to about access hours. Very unfriendly especially Jen..... I was told to leave facility before I was finished Un loading . THE LACK OF COMMUNICATION BETWEEN U-HAUL AND THIS FACILITY SHOULD BE ADDRESSED... THANK YOU FOR ALLOWING MY INPUT ...

Rating:

5.0

Great people and great facilities. They are very helpful and courteous. I would recommend them to anyone that needs storage.

Rating:

5.0

A+