U-Haul Moving & Storage of Greenwood District

Clasificación:

5.0

Easiest company to deal with. Thank you for helping us during our transition.

Clasificación:

4.0

Front desk was hard to find behind all the boxes etc just inside the front door

Clasificación:

3.0

The customer svc rep wasn't very courteous and really rushed us thru the rental process with no explanation on anything. When I asked about discounts she didn't respond so I'm not sure if I was charged the correct amount

Clasificación:

5.0

I have been to this location twice now, the staff are friendly, professional and very helpful! Thank you very much, I appreciate y'all very much! I would highly recommend y'all to everyone!

Clasificación:

5.0

We had a great experience!

Clasificación:

5.0

Not require email while some one is moving. Non-sensical

Clasificación:

5.0

Kari the manager was very helpful. Good attitude. I give her a ten

Clasificación:

4.0

The rep told me the dolly and the moving pads/blankets were in the truck, got to the location and...they weren't. I had to go to Lowe's, buy a dolly and ten blankets/pads...$152 with tax The rep said the vehicle had a 1/2 tank, it didn't. A little more than a 1/4 of a tank. To meet the contract I had to put extra gas I didn't use back into it. I had to put approximately $12 worth of gas to meet the 1/2 tank. The vehicle had 5.9 miles more than I was told. The truck had a rough idle and it drank gas, when I picked it up it had just over a 1/4 tank in it. I put $49.00 in it to fill it up, drove two miles to my daughter's home and loaded the bed frame, two night stands, dresser and mattress/base. That was it, it was barely 1/2 loaded at a single layer...no boxes, no other furniture and nothing else of any weight. I drove around 129 miles and it drank almost 3/4 of a tank of gas, barely ran over 60mph, idled rough and died twice. I will never rent from U-Haul again

Clasificación:

5.0

Nice professional place!

Clasificación:

4.0

I was pleased with my transaction with Uhaul.

Clasificación:

5.0

Always great service friendly and helpful

Clasificación:

5.0

UHAUL at Tulsa Greenwood District was excellent. Your after hour return app needs work! Spent over 30 minutes trying to get it to accept the required photos.

Clasificación:

4.0

You can not text me at 4:36 am with this survey.

Clasificación:

5.0

Kari and her team were extremely caring, helpful and professional. Great experience!!

Clasificación:

5.0

Discounts! Lol!

Clasificación:

5.0

Not sending text messages at 4:21 am

Clasificación:

4.0

Staff was very friendly! One of the tires had low air and the notification was on when I got in the van. I put some air in it myself but would have like to have that done by the provider. Otherwise great experience.

Clasificación:

1.0

Make sure the equipment works right

Clasificación:

3.0

More rapid check is on equipment. I feel like the delay of over a day in giving my receipt is not appropriate.

Clasificación:

2.0

I will not return to this location. I requested a dolly with the truck. I did not get one. That's fine, we survived without it. However, I am still being charged for the dolly. When I returned the truck, I disagreed with the charges and wanted to dolly charge removed. I returned the truck after hours so I was told through the app that I would hear from someone within 48 hours. It has been a week, I have not heard from anyone and now I have received an email with charges that include the dolly.

Clasificación:

5.0

Good job!

Clasificación:

5.0

Bueno

Clasificación:

3.0

Did not see a person there. Just dropped the trailer and checked out on line

Clasificación:

5.0

We frequently use U-Haul and this store has become my go-to location. The staff is friendly and helpful. Will definitely continue to do business with them!

Clasificación:

4.0

Continue to present as a professional, being pleasant and informative. Other than the difficulties I experienced when trying to contact this office by phone everything else was great. Thank you all for your help.

Clasificación:

3.0

Bueno

Clasificación:

3.0

When I went to pick up my uhaul, one of the employees was very rude and brash with me.

Clasificación:

5.0

Excellent experience

Clasificación:

5.0

The tire had an issue but the guy that got the vehicle for me helped a lot and did a great job.

Clasificación:

4.0

At pickup the woman was very nice and helpful. At return, a different woman was not. My spouse drove the truck around back. I went inside because I didn't know if we needed to do anything else. Waited in line. Woman asked where the truck was- I told her it was around back and asked if I needed to do anything else. She barked at me to "toss the keys in the box. We are closing". There was 30 minutes left until closing time. If you don't want to deal with customers returning equipment at least have a sign up stating the process.

Clasificación:

1.0

the cargo van had roaches. So nasty! We told the guy at the store and there was nothing said about making it right. This is the last time I will use Uhaul for anything!

Clasificación:

3.0

The truck battery went dead I wasn't able to complete my job because by the time to wrecker service showed up it was too late! I returned uhaul and got charged! Maybe there should be someway for uhaul to know if they sent a mechanic/wrecker out there should be a complete refund if uhaul us returned! Then maybe the battery should've been checked before truck was driven off lot

Clasificación:

5.0

Dedric Moore was amazing I had to come back, and change my reservation. To be the only person running the store it was a wonderful customer experience. He's awesome this u-haul location is the best in Tulsa!

Clasificación:

5.0

Yes I'm very pleased with the staff at the location where my things are stored they make me feel welcome good customer service and that's what everyone is looking for keep The staff at that location they are great Gloria. Nyan

Clasificación:

4.0

Someone on duty to help check in

Clasificación:

5.0

My bill was incorrect and I was charged for an extra day

Clasificación:

5.0

You don't have to, your improvement is excellent

Clasificación:

4.0

Doofuses that work there had parking lot blocked moving trailers around.

Clasificación:

5.0

A short driving lesson...especially making turns with a 26 foot truck. Also an orientation to the controls. I discovered where the external power outlet is on the last day.

Clasificación:

3.0

I had reserved a furniture dolley. When I arrived, they told me there were none. If I reserve equipment, I expect it to be available or be contacted before I get there.

Clasificación:

4.0

The after hours check in on the app is a royal pain in the ass.. it took mr 30 minutes and doing it 4 different times to get it to work.

Clasificación:

5.0

Great service, hassle free

Clasificación:

5.0

Superior service from start to finish. Will recommend to everyone.

Clasificación:

3.0

My miles were 85550 not 8555.2 i took a picture of my miles

Clasificación:

4.0

Location had signs posted for all customers to wear masks, but the employees were not wearing masks. I would have felt safer if the employees were also wearing masks.

Clasificación:

2.0

After having to return this truck and being told that it was a 3 day rental instead of the 4 days I was told at my pickup location, I will never use U-Haul to move ever again. Communication problems, so I got charged for an extra day despite being told I had a 4 day rental when I picked up the truck. Mobile drop off was awful. Picking up is easy, dropping off is a complete train wreck. Don't use U-Haul.

Clasificación:

5.0

Ben has a great attitude. Very helpful all the time, even when it's super busy. The downtown Uhaul is clean, organized, fully stocked and friendly.

Clasificación:

5.0

The entire staff was courteous and professional. They made the experience so easy!

Clasificación:

5.0

none for now

Clasificación:

5.0

Dedrick went above and beyond to make everything go smoothly, professional and a great personality!

Clasificación:

5.0

HAD A TEAR IN TIRE AT PICK UP A BLOW OUT ON THE WAY TO BROWN WOOD AN HAD TO STAY IN OKLAHOMA CITY AN NO REFUND BACK ON THE MILES OF RETURNED

Clasificación:

5.0

Ben was very helpful and he is to be comended

Clasificación:

5.0

the sales people were professional and friendly.

Clasificación:

5.0

Manager was very friendly and helpful and so were the two gentlemen working that evening when I returned.

Clasificación:

3.0

Its was hard to find. Have a Uhaul sign on top of the building.

Clasificación:

5.0

Great Job!!

Clasificación:

5.0

Thank You

Clasificación:

1.0

Used the contactless app version to avoid people during Covid / have a faster check out. The wrong truck was assigned to me when I arrived. The app was of no use, so I spoke with an associate inside. She did her best but the app setup prevented her from doing anything quickly. Then, it took 30 minutes for her to extract a truck from the packed lot. I ended up waiting 50 minute past my pick up time. I requested a discount for this poor service but no one ever responded. Shockingly bad.

Clasificación:

3.0

The entire online process was confusing and unhelpful and I had to redo everything that I did before coming to the location a second time and wasn't able to get my rental until half an hour after my reservation. Customer service was decent

Clasificación:

5.0

Quick, dedicated unhooking of the trailer. Helpful team.

Clasificación:

5.0

see previous comment box

Clasificación:

5.0

Staff is professional, friendly and an overall pleasure to do business with.

Clasificación:

5.0

Curtis was super awesome and super helpful and worked really hard to make sure we were getting what we needed

Clasificación:

5.0

Excellent service

Clasificación:

5.0

Friendly and informative staff.

Clasificación:

5.0

Excellent service and professionalism

Clasificación:

1.0

Had a 5'x8' trailer and discussed the contents and I was given a storage unit 5 feet off the ground that was a 5'x5' square, 8 feet tall. The unit itself was useless. The door outside wouldn't open

Clasificación:

4.0

Staff was busy but excellent. Very helpful and friendly.

Clasificación:

1.0

Your staff are terrible at this location. We were harassed for parking in the handicap parking (with placard) so they could park your Uhaul van for advertising. Terrible staff all around.

Clasificación:

5.0

nice

Clasificación:

4.0

Considerate employees. Not much flexibility.

Clasificación:

5.0

This storage was great, the only thing I think I should be given was a prorated refund. My storage was from the 15th to 15th I move out 8 days later.

Clasificación:

5.0

Thank you!!

Clasificación:

4.0

Everything was well kept. Just problems with water leaks when it rained

Clasificación:

3.0

The staff was short handed most of the time. One guy though was over the top customer service centered. We called and and checked on us, it was great! If all the workers were customer focused

Clasificación:

1.0

Poorly maintained facility. Hard to move items around storage areas because of poorly designed and maintained entrances, sidewalks and parking lots. Elevator broke several times while renting storage.

Clasificación:

5.0

Thank you....

Clasificación:

4.0

Employees helpful when asked, but I would suggest training to greet each customer as they walk in and asking how can we help you today. Higher touch initiative, but would separate you from others.

Clasificación:

3.0

Could of explained the storage lot better by letting the person know that you have to walk up stairs and carry your stuff up 10 stairs because there's no way around it not know if the person is able

Clasificación:

5.0

Keep up the good work

Clasificación:

3.0

Freindly staff and very clean grounds and store.

Clasificación:

5.0

Great staff great customer service

Clasificación:

5.0

The U-Haul at 504 E Archer Tulsa, Ok Is one of the best storage facility I had ever used. Thanks you again,

Clasificación:

3.0

Need more friendly staff

Clasificación:

2.0

Locks kept getting put in my storage unit by accident. Gaining access was always dramatic and never easy and the Elevator was broken multiple times when I was trying to move things in and out.

Clasificación:

5.0

The staff was very helpful and friendly.

Clasificación:

3.0

Staff could be more engaging and the elevator could be replaced