Comentarios de los clientes para U-Haul Moving & Storage of Greenwood District

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Greenwood District

Clasificación general:

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Scott S.
Clasificación:

El cliente no dejó un comentario.

Christopher W.
Clasificación:

More rapid check is on equipment. I feel like the delay of over a day in giving my receipt is not appropriate.

MELISSA M.
Clasificación:

I will not return to this location. I requested a dolly with the truck. I did not get one. That's fine, we survived without it. However, I am still being charged for the dolly. When I returned the truck, I disagreed with the charges and wanted to dolly charge removed. I returned the truck after hours so I was told through the app that I would hear from someone within 48 hours. It has been a week, I have not heard from anyone and now I have received an email with charges that include the dolly.

Stephanie H.
Clasificación:

Good job!

anginetta M.
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El cliente no dejó un comentario.

Tamica C. | First Impressions |
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El cliente no dejó un comentario.

Kaland B. | First Impressions |
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El cliente no dejó un comentario.

Joseph G.
Clasificación:

Good

ROBERT D.
Clasificación:

Did not see a person there. Just dropped the trailer and checked out on line

Nancy B.
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We frequently use U-Haul and this store has become my go-to location. The staff is friendly and helpful. Will definitely continue to do business with them!

Gwynette C.
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Continue to present as a professional, being pleasant and informative. Other than the difficulties I experienced when trying to contact this office by phone everything else was great. Thank you all for your help.

Precious R.
Clasificación:

Good

DAVID G.
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El cliente no dejó un comentario.

elizabeth B.
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El cliente no dejó un comentario.

SEAN R.
Clasificación:

When I went to pick up my uhaul, one of the employees was very rude and brash with me.

Bethany M. | First Impressions |
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El cliente no dejó un comentario.

Bethany M.
Clasificación:

El cliente no dejó un comentario.

Melville M.
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Excellent experience

COREY T.
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The tire had an issue but the guy that got the vehicle for me helped a lot and did a great job.

Mary W.
Clasificación:

At pickup the woman was very nice and helpful. At return, a different woman was not. My spouse drove the truck around back. I went inside because I didn't know if we needed to do anything else. Waited in line. Woman asked where the truck was- I told her it was around back and asked if I needed to do anything else. She barked at me to "toss the keys in the box. We are closing". There was 30 minutes left until closing time. If you don't want to deal with customers returning equipment at least have a sign up stating the process.

Eddie M.
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El cliente no dejó un comentario.

Christina S.
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the cargo van had roaches. So nasty! We told the guy at the store and there was nothing said about making it right. This is the last time I will use Uhaul for anything!

Angelina H.
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El cliente no dejó un comentario.

Cheryl J.
Clasificación:

The truck battery went dead I wasn't able to complete my job because by the time to wrecker service showed up it was too late! I returned uhaul and got charged! Maybe there should be someway for uhaul to know if they sent a mechanic/wrecker out there should be a complete refund if uhaul us returned! Then maybe the battery should've been checked before truck was driven off lot

Bonnie G.
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Dedric Moore was amazing I had to come back, and change my reservation. To be the only person running the store it was a wonderful customer experience. He's awesome this u-haul location is the best in Tulsa!

gloria N.
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Yes I'm very pleased with the staff at the location where my things are stored they make me feel welcome good customer service and that's what everyone is looking for keep The staff at that location they are great Gloria. Nyan

TONI F.
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El cliente no dejó un comentario.

Erica Lynn P.
Clasificación:

Someone on duty to help check in

debbie K.
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El cliente no dejó un comentario.

RHONDA A.
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El cliente no dejó un comentario.

Tyler D.
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My bill was incorrect and I was charged for an extra day

SONI I.
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You don't have to, your improvement is excellent

Aubrey P.
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El cliente no dejó un comentario.

Gene G.
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Doofuses that work there had parking lot blocked moving trailers around.

John P.
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A short driving lesson...especially making turns with a 26 foot truck. Also an orientation to the controls. I discovered where the external power outlet is on the last day.

ELISABETH S.
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I had reserved a furniture dolley. When I arrived, they told me there were none. If I reserve equipment, I expect it to be available or be contacted before I get there.

paul H.
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The after hours check in on the app is a royal pain in the ass.. it took mr 30 minutes and doing it 4 different times to get it to work.

BILL M. | Overall Experience |
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El cliente no dejó un comentario.

Robert G.
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El cliente no dejó un comentario.

Solomon A.
Clasificación:

Great service, hassle free

Joey T.
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Superior service from start to finish. Will recommend to everyone.

Charlotte V.
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My miles were 85550 not 8555.2 i took a picture of my miles

Robert Z.
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Location had signs posted for all customers to wear masks, but the employees were not wearing masks. I would have felt safer if the employees were also wearing masks.

Juliette K.
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After having to return this truck and being told that it was a 3 day rental instead of the 4 days I was told at my pickup location, I will never use U-Haul to move ever again. Communication problems, so I got charged for an extra day despite being told I had a 4 day rental when I picked up the truck. Mobile drop off was awful. Picking up is easy, dropping off is a complete train wreck. Don't use U-Haul.

Lisa T.
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Ben has a great attitude. Very helpful all the time, even when it's super busy. The downtown Uhaul is clean, organized, fully stocked and friendly.

michelle B.
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The entire staff was courteous and professional. They made the experience so easy!

Samuel P.
Clasificación:

none for now

Courtney P.
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El cliente no dejó un comentario.

Jeffrey M.
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Dedrick went above and beyond to make everything go smoothly, professional and a great personality!

AMY A.
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HAD A TEAR IN TIRE AT PICK UP A BLOW OUT ON THE WAY TO BROWN WOOD AN HAD TO STAY IN OKLAHOMA CITY AN NO REFUND BACK ON THE MILES OF RETURNED

Thomas N.
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Ben was very helpful and he is to be comended

Mark G.
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the sales people were professional and friendly.

Troy W.
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El cliente no dejó un comentario.

Brandy H.
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Manager was very friendly and helpful and so were the two gentlemen working that evening when I returned.

augustine T.
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Its was hard to find. Have a Uhaul sign on top of the building.

Larry B.
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El cliente no dejó un comentario.

JODY C.
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El cliente no dejó un comentario.

AUNDRA S.
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Great Job!!

linda O.
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El cliente no dejó un comentario.

trudy h. | Overall Experience |
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Thank You

Lauren P.
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Used the contactless app version to avoid people during Covid / have a faster check out. The wrong truck was assigned to me when I arrived. The app was of no use, so I spoke with an associate inside. She did her best but the app setup prevented her from doing anything quickly. Then, it took 30 minutes for her to extract a truck from the packed lot. I ended up waiting 50 minute past my pick up time. I requested a discount for this poor service but no one ever responded. Shockingly bad.

danny L.
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El cliente no dejó un comentario.

Victoria E.
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El cliente no dejó un comentario.

Dale C.
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El cliente no dejó un comentario.

hamby D.
Clasificación:

The entire online process was confusing and unhelpful and I had to redo everything that I did before coming to the location a second time and wasn't able to get my rental until half an hour after my reservation. Customer service was decent

ALPHEUS F.
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El cliente no dejó un comentario.

Stephen L.
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El cliente no dejó un comentario.

STEPHEN L.
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El cliente no dejó un comentario.

Michael M.
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Quick, dedicated unhooking of the trailer. Helpful team.

VICTOR R.
Clasificación:

see previous comment box

derl F.
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El cliente no dejó un comentario.

Jessica C. | Overall Experience |
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El cliente no dejó un comentario.

TYLER E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DANIEL D.
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Staff is professional, friendly and an overall pleasure to do business with.

FRED M.
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El cliente no dejó un comentario.

Celisse D.
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Detrick was so helpful even though I was two hours late for my reservation. Very friendly and eager to assist.

Molly M.
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El cliente no dejó un comentario.

BERNETTA N.
Clasificación:

El cliente no dejó un comentario.

Anita P.
Clasificación:

Excellent service vey polite extreme professional this is my second time in 1 month tenting I tell all my teacher friends to go to this location, he took care and I did not wait a long time to get in to the rental

Janet G.
Clasificación:

Can't improve on PERFECT.

Rabyne S.
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The staff is always so helpful! Love the new owner/manager, she always remembers me and comes out to meet me when returning. It's so much faster and more convenient than before. I recommend.

Russell D.
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El cliente no dejó un comentario.

rosemary C.
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Everyone was very courteous and friendly.

John L.
Clasificación:

Excellent customer service at drop off location in Tulsa.

james H.
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El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

DAVID M.
Clasificación:

Easy return. I don't know if my husband mentioned it but the driver's door didn't close easily so maybe check on that. It would feel closed but still say open so he had to pull extra hard.

Christabel M.
Clasificación:

El cliente no dejó un comentario.

SHANNON LEE R.
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El cliente no dejó un comentario.

William T.
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El cliente no dejó un comentario.

SUSAN P.
Clasificación:

El cliente no dejó un comentario.

Ken M.
Clasificación:

The lady that assisted me was extremely professional. She is an excellent employee and because of her, I will come back to rent at this location as well as refer friends and family.

Tandy G.
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El cliente no dejó un comentario.

Stephen S.
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Your mobile check in process is terrible.

ALLEN N.
Clasificación:

The woman who waited on me on Sunday was very nice and very helpful. Thank you for the great experience. Will definitely be back.

Eric V.
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El cliente no dejó un comentario.

Joe L.
Clasificación:

El cliente no dejó un comentario.

chris C.
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El cliente no dejó un comentario.

Dusty H.
Clasificación:

El cliente no dejó un comentario.

Angelian B.
Clasificación:

El cliente no dejó un comentario.

Laura R.
Clasificación:

Something was left in the truck and the manager on shift actually took it home that night with them at their house and said it wasn't there when we come to report it but someone said yeah he took it home so the other manager made him bring it back I don't think that's kind of ratchet

Melowe F.
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El cliente no dejó un comentario.

Zachery G.
Clasificación:

I have a question about my payment and need some additional information on this

CODY TYLER N.
Clasificación:

Your Gm in the greenwood district is a badass. Keep her happy. She absolutely made my experience.

Blake H.
Clasificación:

El cliente no dejó un comentario.

Andrea W.
Clasificación:

El cliente no dejó un comentario.

JOHN H.
Clasificación:

El cliente no dejó un comentario.

Jeffrey P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bryant D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alean A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John &Karen G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Meriah P. | First Impressions |
Clasificación:

Curtis was super awesome and super helpful and worked really hard to make sure we were getting what we needed

IVAN L. | Overall Experience |
Clasificación:

Excellent service

Brian H. | First Impressions |
Clasificación:

Friendly and informative staff.

IVAN L. | First Impressions |
Clasificación:

Excellent service and professionalism

Dylan R. | Overall Experience |
Clasificación:

Had a 5’x8’ trailer and discussed the contents and I was given a storage unit 5 feet off the ground that was a 5’x5’ square, 8 feet tall. The unit itself was useless. The door outside wouldn’t open

Laura L. | First Impressions |
Clasificación:

Staff was busy but excellent. Very helpful and friendly.

Caroline G. | Overall Experience |
Clasificación:

Your staff are terrible at this location. We were harassed for parking in the handicap parking (with placard) so they could park your Uhaul van for advertising. Terrible staff all around.

Connie F. | First Impressions |
Clasificación:

nice

Patricia E. | Overall Experience |
Clasificación:

Considerate employees. Not much flexibility.

marsha g. | Overall Experience |
Clasificación:

This storage was great, the only thing I think I should be given was a prorated refund. My storage was from the 15th to 15th I move out 8 days later.

timothty m. | Overall Experience |
Clasificación:

Thank you!!

Susan S. | Overall Experience |
Clasificación:

Everything was well kept. Just problems with water leaks when it rained

Nicole B. | Overall Experience |
Clasificación:

The staff was short handed most of the time. One guy though was over the top customer service centered. We called and and checked on us, it was great! If all the workers were customer focused

Andrew A. | Overall Experience |
Clasificación:

Poorly maintained facility. Hard to move items around storage areas because of poorly designed and maintained entrances, sidewalks and parking lots. Elevator broke several times while renting storage.

timothty m. | First Impressions |
Clasificación:

Thank you....

Jeff R. | Overall Experience |
Clasificación:

Employees helpful when asked, but I would suggest training to greet each customer as they walk in and asking how can we help you today. Higher touch initiative, but would separate you from others.

Diana H. | First Impressions |
Clasificación:

Could of explained the storage lot better by letting the person know that you have to walk up stairs and carry your stuff up 10 stairs because there's no way around it not know if the person is able

Latasha H. | Overall Experience |
Clasificación:

Keep up the good work

Shannon G. | First Impressions |
Clasificación:

Freindly staff and very clean grounds and store.

Dedric M. | First Impressions |
Clasificación:

Great staff great customer service

Clifford M. | Overall Experience |
Clasificación:

The U-Haul at 504 E Archer Tulsa, Ok Is one of the best storage facility I had ever used. Thanks you again,

Kelli P. | Overall Experience |
Clasificación:

Need more friendly staff

kara l. | Overall Experience |
Clasificación:

Locks kept getting put in my storage unit by accident. Gaining access was always dramatic and never easy and the Elevator was broken multiple times when I was trying to move things in and out.

Travis W. | Overall Experience |
Clasificación:

The staff was very helpful and friendly.

John S. | Overall Experience |
Clasificación:

Staff could be more engaging and the elevator could be replaced

Bailey T. | Overall Experience |
Clasificación:

The customer service was horrendous. Also when I was moving stuff in to the unit I was kicked out of the building earlier than when it closed because the person on duty wanted to leave work early

No se han enviado comentarios para esta ubicación.

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