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Michelle B. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Greenwood District
Testimonials From Recent Customers
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He may be the manager of this location I'm not sure but he was very nice and very knowledgeable.
Austin O.I nearly completely forgot my install appointment. It wasn't until 12:45pm on my way to work for 10m when I remembered it was the 26th at 11am. I came in the store and thought I'd ask with minutes to spare to get to work…turns out Ben would still squeeze the install in if I could leave my car there. I was able to do that and felt so fortunate that he didn't just turn me way for being a pain in the butt. Ben's accommodations speaks volume about his character and the store as a whole.
Jennifer T.No complaints
Chris C.Every time I visited this location, the entire team was extremely friendly and helpful! Best place to get a storage unit in Tulsa, Oklahoma! Right across from the DRILLER stadium!
Beth B. | Overall ExperienceHighly recommend!! OUTSTANDING customer service!!
mark M.I always use this location because they make the feel important
Rosemary C.There was nothing that could ha e been better
Cynthia C.Ben was extremely helpful!
TERRY B.Excellent service, quick, no hassle
George G.Ben was a joy to work with. Very accommodating, knowledgeable, and eager to help. 5 starsâï¸âï¸âï¸âï¸âï¸
kathy W.Everything went very smoothly. Pickup and drop off only took about 20min total for both.
Kevin F.They need to come up with additional parking instead of having customers pay to park using the city meters.
Yassir V.Not a darn thing. I worked with Ben Hunicutt at Tulsa and I can't say enough good things about him!
Greg W.The people there were very helpful. The location had all the necessary hardware needed.
John C.Everything was excellent. Good customer service, clean environment snd wonderful caring people. A perfect combination!
Shirley B.There is signage for dropoffs during business hours, but nothing for dropoffs after business hours. Are there preferred parking areas for after hours dropoffs? Otherwise, it was great.
Joshua R.This uhaul location is light years ahead of all the others!
David A.Impeccable customer service
Eric I.Ben was extremely nice and helpful. Great customer service.
Kymberly W.Exceptional service as it was a dedicated Uhaul center. Staff was clearly knowledgeable and efficient.
Troy C.Have more trucks available.
Iesha W.Customer service was excellent
Paul B.Incorrectly charged me for fuel. Drove 22 miles total, put 4.5 gallons of gas in vehicle before returning it. They claimed it was not registering 3/8 full upon return. Appears to be a pattern of overcharging. Gage does not have a 3/8 line!
Amanda P.The 20ft truck had an awful smell even though it looked clean. Informed attendant when returned. Everything else was really good. Staff was great.
Thelya P.Billy was great!!!!!
ARLISA G.The Equipment had no creature comforts as Bluetooth hands free phone operation, navigation or audio interface which would make a 758 mile move much more comfortable and safe. the seats were antiquated with no lumbar support. The exterior mirrors were non-adjustable. the Steering wheel was non adjustable as well. this vehicle also did not include cruise control. had these items been included, the vehicle would have made the long trip from Oklahoma to Tennessee much more enjoyable. as it was, the trip was painfully a very difficult.
Darrell B.I have rented a truck from this location twice. I highly recommend this location. Great people to work with. Will definitely use this location again. Thank you for your help!
Doug H.Excellent service and very helpful.
william B.The associate was awesome. She was friendly and accommodating. My issue is only with the trucks, not the service. The first truck didn't work, the second truck had bugs and the last and final truck was dusty on the inside and was so old! It made for a miserable ride. And yet, you pay the same for an old raggedy truck that you pay for a modern truck.
Michelle B.everything was was jusst fine
Jeanine A.My card was charged two different times with two different amounts before I walked out of the store. My receipt had an amount that was different than what was charged both times.
VICKIE K.This business makes calls using a restricted caller id so that their customers do not know it's U-Haul calling about their out of date payments, this causing the customer to lose all of their possessions. Very poorly ran business.
Matthew S. | Overall ExperienceKevin did a great job.
Clint J.My rental was reserved for 3pm, I recieved a call 20 minutes prior advising me that I would need to come 30 minutes later than scheduled. Upon arrival I waited until 4pm to get the rental( I was the only person in the store) due to it not being checked in previously. The uhaul location was absolutely filthy outside, trash and people belongings everywhere. I will never return to this location nor recommend anyone to visit this store. Absolutely worst store I've ever been to!
ROYASHA L.Too much B. S. for a returning customer that has rented a ton of trucks from UHAUL. I don't like the check in system, or the threats about damage to the truck. I don't like having to click on a piece of shit link about confirming the prior damage to the vehicle which was all over the place, without anyone to deal with about it. There were like 4 photos I had to confirm and they were from far away, and the prior damage would barely, if at all, show. I will never use this location again. I have had a lot better interaction and customer service at Primeaux Mitsubishi in Bixby, OK. IF I am forced to have to utilize UHAUL agin, it will be though them.
MIckey D.Great service.
Samantha G. | First ImpressionsLocation was a bit confusing to find. Signage was small.
Christopher B.I dropped of my vehicle at 8 am and called about it at 3pm was told my vehicle would have to set there all night because the wiring harness was not is but the day before I got a call and both hitch and wiring was their then I showed up at 6:20pm and ask the man his man to file a complaint he refused to give it to me as well as the lady in at store as well then the manager asle refused to give his name and side he would take blame I was not renting I was buying and yes I got the car that day with the hitch and wiring installed the was the down town store in Tulsa ok very poorly ran I will never use uhaul at that location again
Rhonda P.The rental process was fast, easy and the tech was knowledgeable. I purchased furniture and needed it delivered but the store didn't deliver. Thank you U-haul my F150 was too small.
Renaldo W.I had an excellent experience w/ Uhaul. The vehicle was clean and well maintained!
tina C.Nothing. Quick, and friendly service. Thank you.
Roger C.Carey and Ben and others awesomeness 😁😁😁😁😁
AMBER W. | First ImpressionsStaff was extremely helpful even though we got there just a few mins before closing time. They even offered us options on different trailers to shit out needs and price range. Trailer was great. Store very nice and clean. And easy to find.
CLAUDE H.Truck windshield very dirty. Truck average 4 mpg in suburban\highway driving. Used over 10 gal. for 43 miles. Never left truck idling. Had to drive additional miles to add more fuel upon return.
MICHAEL PAUL M.NA.
Angie J.The Manager Ben, Was The Best! 👋👋👋
marcia c. | Overall ExperienceVery helpful staff and very courteous!
Constance A.The unit I rented might need a mechanic look at why the in cab air blower was really weak blowing out the vents..
David F.The in-person service was great great with a smile and all around service was very professional and easy thank you U haul
Carla M.Poor ass customer service & a overall dump of a company. Very unprofessional & wouldn't let my worst enemy come heree
Cory L.You guys are the best.
Jana L.The guy at the front desk deserves a raise
raymond g. | Overall ExperienceFacility was very clean and Ben was incredibly helpful.
Gregory P. | Overall ExperienceSTAFF WAS SUPER FRIENDLY AND HELPFUL, VERY KNOWLEDGEABLE
Sam B. | First ImpressionsNada
Sam B.Walk through the truck functions with me. The brights didn't work and the back latch was broken and I didn't see it until after I left.
Daniel A.The gentleman who helped me was very courteous and helpful. Answered all my questions and made sure I was satisfied before I left. He was very helpful and polite!
Joshua Case M.The service at this location was awesome, truck was ready on time and the return was fast.
ANDREW O.I had my stuff in storage for a while the MANAGER himself was absolutely understanding and friendly the associate members have poor attitudes also my storage had rat pellets and mice eating my clothes .
Iesha R. | Overall ExperienceThe rent increased once if not twice a year. I cleaned my storage out yesterday, to find mice poop and dead mice littering the floor. I had to throw away tons of clothing ruined by mice! The smell and after effects are Disgusting!
Tzeitel B. | Overall ExperienceVery friendly and professional and respectful my overall experience with staff members were above the best customer service experience i have been exposed to in the decades of working with others, you have a phenomenal 😀 staff
Kathy S. | Overall ExperienceThe manager Ben runs the building like he was born to do it. He treats everyone fairly, honestly, and with respect. I have nothing but good things to say about this store.
Berterick B. | Overall ExperienceBen was extremely knowledgeable and was more than willing to help in whatever ways that he could.
C.J. H. | Overall ExperienceBest customer service I have ever had with U-haul. Gracias.
Jonathan J. | First ImpressionsI wasn't a fan of the rate increase and I found a way better deal elsewhere.
Josh M. | Overall ExperienceI used U-haul on Archer for over 5 years. Besides a little water damage on a few items, I always felt that my things were safe and environmentally controlled temperatures. I've seen many things get ruined by NOT USING the environmentally controlled storage units. It might be a little more expensive but it's an investment in your things.
RANDY S. | Overall ExperienceOlder building but clean and excellent security system in place. Personnel exceptional!!! Thank you for your help!!!
Patricia R. | First ImpressionsThank you Mr Ben Hunnicutt- very Professional, Efficient & Informative!!
Tanya S. | Online Move InLove this place
TENISHA H. | Overall ExperienceGreat experience.
Duszan D. | Overall ExperienceI really appreciated the help that the manager gave me to get items delivered, stored, and unpacked. He was very helpful and an excellent problem solver for my complicated situation. I will definitely share the facility to friends and family.
Jessamine K. | Overall ExperienceI hired a one way rental and changed my pickup location several times. I reserved a stage unit and. hired 3rd party movers on both ends through U-Haul. Every single time I called, I spoke to a different person who immediately knew my rental/reservation history and was able to accommodate me. I WILL RECOMMEND THIS COMPANY TO ANYONE! Thank you for making my move so easy
jamie c. | First ImpressionsI only needed a U haul Truck for Trucc Luu. Never did I use any storage unit(s) and I even went into the Uhaul place on 11th & memorial, in Tulsa Ok. And tried to speak to them about the online booking. I didn't use this again and I am not mobile to go into A place. This man Trucc Luu lives with me and if he was charged for this I would like it corrected please and thank you..once again this is Misty Abrams. 9187145313 msmistyabrams@gmail.com Please contact me and let me know further steps that need to be done to correct this please.
misty a. | Online Move InGood location and friendly staff; however, when I first checked in to get my unit (after making a reservation), I had to wait for over an hour in line despite only being a few people in front of me. I also saw a dead rat on the floor when I was moving items into my storage unit.
Jason D. | Overall ExperienceBy far the best customer service I have ever experienced at not just any U-Haul, but any service company I've ever done business with. These guys are super helpful, gorgeous historic building, & the variety of units are always well lit & super clean.
ERIN M. | Overall ExperienceAll the team members I worked with were incredibly helpful. Awesome customer service!
Yolantrice C. | First ImpressionsThe guy was so helpful and funny. I hate I don't remember his name.
Amber S. | First ImpressionsThankful 💕
TENISHA H. | First ImpressionsChris signed me up ..was a plesant experience. Glad yall could do business with me ..
Patrick F. | First ImpressionsWorst customer service ive ever experienced on November 7th 2021. A man named Dedrick and another guy Derrick who probably gave me a fake name were the worst two employees I have ever met. I politely asked to pay my bill after staniding in line for twenty minutes. The response to my question was a scrunched up face made to appease the customers he was helping and then blatantly ignored. It was only after I stated "really youre just going to ignore me" that my question was answered with the most monotone "it will be a minute sir" ive ever heard. I was in the store to make a payment. But after being treated in such a manner I just got all my belongings out. Those two employees cost a customer that had been there for nearly five months. And was planning on being there another 5 months or more. Now I have my parents ashes in the trunk of my car until I find another storage. Trash service them two guys.
BILLY C. | Overall ExperienceCouldn't even fit couch into elevator. I find it annoying that you can't even move bigger things in there
Adrian M. | First ImpressionsI love the staff and location very much, I come here for all my packing/moving needs. They were so accommodating and super knowledgeable about the facility and rates. After renting the unit I was super excited to get a unit close to the size I needed at this location. If you have a larger and taller unit become available I really could use a larger one if you do. Thank You, UHAUL on Archer
ANGELA M. | First ImpressionsThank you for keeping my stuff Secure and safe
Latonya L. | Overall ExperienceThe manager, Karrie was a great help. She was attentive and knowledgeable. I would definitely recommend this store and Karrie as a resource person.
beverly h. | Overall ExperienceI originally had a unit and needed a bigger one but because of time constraints and the convenience of the location, I ended up renting with your location. Now I've rented a much larger, better unit and I'm working on consolidating the two into one. Here's why I wouldn't recommend your location: small elevator, hard to get in and out of the building with loads, stairs and small weird shaped units. All of those things are because of the building and out of your control and I'm sure you are aware, but that is honestly what I would tell anyone asking about the storage there. Everything else was great. And everyone was very helpful.
Alana D. | Overall ExperienceThe staff was very friendly and very accommodating!
Max N. | First ImpressionsIt was a great year long experience, would use the place again and highly recommend it !!!
Charles S. | Overall ExperienceEasiest company to deal with. Thank you for helping us during our transition.
Angie M. | Overall ExperienceKari and her team were extremely caring, helpful and professional. Great experience!!
Floryda C. | Overall ExperienceGracias
trudy h. | Overall ExperienceCurtis was super awesome and super helpful and worked really hard to make sure we were getting what we needed
Meriah P. | First ImpressionsExcellent service
IVAN L. | Overall ExperienceFriendly and informative staff.
Brian H. | First ImpressionsExcellent service and professionalism
IVAN L. | First ImpressionsHad a 5'x8' trailer and discussed the contents and I was given a storage unit 5 feet off the ground that was a 5'x5' square, 8 feet tall. The unit itself was useless. The door outside wouldn't open
Dylan R. | Overall ExperienceStaff was busy but excellent. Very helpful and friendly.
Laura L. | First ImpressionsYour staff are terrible at this location. We were harassed for parking in the handicap parking (with placard) so they could park your Uhaul van for advertising. Terrible staff all around.
Caroline G. | Overall Experiencenice
Connie F. | First ImpressionsConsiderate employees. Not much flexibility.
Patricia E. | Overall ExperienceThis storage was great, the only thing I think I should be given was a prorated refund. My storage was from the 15th to 15th I move out 8 days later.
marsha g. | Overall ExperienceThank you!!
timothty m. | Overall ExperienceEverything was well kept. Just problems with water leaks when it rained
Susan S. | Overall ExperienceThe staff was short handed most of the time. One guy though was over the top customer service centered. We called and and checked on us, it was great! If all the workers were customer focused
Nicole B. | Overall ExperiencePoorly maintained facility. Hard to move items around storage areas because of poorly designed and maintained entrances, sidewalks and parking lots. Elevator broke several times while renting storage.
Andrew A. | Overall ExperienceThank you....
timothty m. | First ImpressionsEmployees helpful when asked, but I would suggest training to greet each customer as they walk in and asking how can we help you today. Higher touch initiative, but would separate you from others.
Jeff R. | Overall ExperienceCould of explained the storage lot better by letting the person know that you have to walk up stairs and carry your stuff up 10 stairs because there's no way around it not know if the person is able
Diana H. | First ImpressionsKeep up the good work
Latasha H. | Overall ExperienceFreindly staff and very clean grounds and store.
Shannon G. | First ImpressionsGreat staff great customer service
Dedric M. | First ImpressionsThe U-Haul at 504 E Archer Tulsa, Ok Is one of the best storage facility I had ever used. Thanks you again,
Clifford M. | Overall ExperienceNeed more friendly staff
Kelli P. | Overall ExperienceLocks kept getting put in my storage unit by accident. Gaining access was always dramatic and never easy and the Elevator was broken multiple times when I was trying to move things in and out.
kara l. | Overall ExperienceThe staff was very helpful and friendly.
Travis W. | Overall ExperienceStaff could be more engaging and the elevator could be replaced
John S. | Overall ExperienceThe customer service was horrendous. Also when I was moving stuff in to the unit I was kicked out of the building earlier than when it closed because the person on duty wanted to leave work early
Bailey T. | Overall Experience