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Ronald RobillardCustomer Reviews for U-Haul Moving & Storage of Glens Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep the great staff!
Norman DascherWe needed help on the fly and all the staff there was more than willing to help make a stressful situation manageable! Highly recommend this U-Haul rental location. 🤗
alyson russellThe person at the desk was absolutely amazing. She really helped me out. Greatly appreciated.
duane breault jr.Have been using this location for last 10 years and never fails me. They are friendly and always very helpful and just great customer service.
Deborah HaleEveryone was amazing and did an excellent job on all! Thank you all so much!
Michael SeneyEverything went smoothly
Justin GoodhartMade it easy
Linda BehanBest place to rent always pleasant staff
KEVIN CANAVANThe employee was extremely helpful, courteous and thoroughly explained the process, during check in and check out. She apologized for the tow/haul with issue (see below) The rental truck on the other hand, was totally different. 1- the box leaked excessively, soaking some contents as the water ran down the walls, dripped thru theroof and came thru the door seal. 2-The tow/haul switch was stuck in tow position, causing an increased use in gas as the trip was made in a lower gear. 3-Stearing was sloppy and would make a physical noise when turning at a slow speed. I suspect either a ball joint or tie rod issue. 4- Wipers are ineffective in snow. 5- The back-up lights, if there even any installed, are worthless! Most importantly is that the App is useless! It has a variety of issues, to numerous to list. The revision/quality control compatability system does not work! These same issues have existed for years and every time I've rented a vehicle. I should not have to call customer service every time for help, only to be told "your working on it" and to use the web site. If there was a competitor in the area, I would be using them! This may be the last time I use Uhaul.
Toby DushaThe attendant was the best I ever worked with at a U-Haul center!
Whitney RussellThey had a glitch in their website and it scheduled me for a Tuesday appointment when they don't do trailer hitches that day. I went there and they apologized and rescheduled me for this morning. They gave me a discount and couldn't apologize enough. Great customer service. They bent over backwards for me. Thank you!
Teresa AkinsStaff was courteous and helpful. They were quick to get me on the road.
dave eberleN/A
joe o'neillManager at this location was not able or willing to help resolve the gasoline overcharge.
Diane OConnorExcellent customer service (as usual). Norm and his team work hard everyday to provide 5 star service.
GLENN WARDCaroline @ the Queensbury office was very helpful and professional
PETER BELIKIS | First ImpressionsCaroline was very helpful and professional
PETER BELIKISGreat people they were more than willing & able to get us what we nee4ded.
Pat FennellyExcellent customer service 10 +
Rich RomanoAdd a small waiting area
Thomas DuBoisEverything was great. Very pleased.
Doug OldsGreat group of employees
SARAHJO DENNOOutstanding customer service. Very helpful.
Steven ScaliaThe gentleman that installed my hitch only took a hour to do. I thought that was extremely great. The two of them that checked me out were also very friendly. My only concern that I have is that I wish that, that particular U-Haul place could of installed a 7 way hookup, so I don't have to go to another place. Overall my experience with the staff was great!!!
billy martinExcellent experience thank you!
Patrick FarleyNot a complaint at all so I can’t tell you what you need to improve because I didn’t see anything that needs to be improved
Ashley coulmanNothing! Everything was great! Excellent customer service and great prices!
Jennifer MorrisonI rented a 10' moving van. My only complaint is cab noise. At highway speed the noise was approaching the 70dB range.
Gary PowersCustomers should be advised to respond to the text message BEFORE leaving the premises. I discovered the confirmation text message two hours away and it no longer worked. I had to call U-Haul separately to confirm the license plate and trailer condition. Similarly, when returning the trailer off-hours, the customer should be advised to confirm the return on-premises so that the online return process WORKS. I had to text the U-Haul reps that the trailer was returned with pictures. I applaud U-Haul for having online procedures, but the customer needs to know their restrictions to make them effective.
James KafkaWe had a great experience! We rented the truck and it was a perfect size for what we needed and we were happy with our experience.😊
john conwayInteraction in store with representative was quick, easy, painless. He made quick work of getting me in and out on the road which was appreciated. Truck worked great. Thanks.
Josh M GezziLights did not work in back of truck And driving a truck with 137000 not a good rental option Happy Holidays
Peter RolandU-Haul website leads you to believe you are making an actual appointment, but due to limited availability of hitch specialists, this location has to make appointments offline. Recommend U-Haul adjust their website to match the availability of the location or include a note to “call the location to schedule your install.”.
William deVriesNothing
jason havensNorman was rude
Robert CovelGreat experience!
Christopher WisemanNothing I choose this location because Norm runs a great store and always fair. Brianna helped me this time and again, a truly pleasant experience. I will recommended this location over all others.
Jean DickinsonWas all good!
Anamaria HladikOutstanding service - wonderful customer service - hope you never replace your guy 👍
tony fiddFast service
Brett WashburnNorman was extremely helpful and made the whole process very easy.
Laura VegaVery pleased.
Tom Sears | First ImpressionsExcellent customer service and support.
JASON COLLINSThe customer service here was excellent, and very helpful!
David smithGuy Norm that runs the location is great.
Daniel GrasmederThe people at this location are very friendly and accommodating even when faced with adversity, I always use this location for any U-Haul needs.
patrick kowalczykNorm, Colleen and Hans are always pursuing excellence in servicing my customer needs. All three are very personable.
Joan PlanteThis is a great place to rent a vehicle from. I have rented here in the past and I will in the future.
David ChrzanowskiContinue to treat customers like your important and valued customers. Excellent service was provided each time. Thank you.
Mary McSweeneyYour staff is always helpful and there to provide support
Leo GuarigliaVery dusty cobwebby with a lot of leaves and dirt coming in from the outside. Otherwise good.
Sage Brouillette | Online Move InNo help with check in… was a little disappointed as I was in a hurry and was told to pull up to a certain spot and wait for an attendant that never came…
Leigh FloydThis is my 3rd year now renting from this location. The staff in the store are very nice very helpful and really pleasant. The store is clean well lit and very well stocked up on many items. I look forward to renting this location yearly going forward. Talking with Manger Norm who is on hand any time I am in the store has always been very helpful to. I have and will continue to mention this store location to family friends in the tri county .
James HunterNorm, Collen and Autumn go above and beyond to make sure the reservation is right.
Joan PlanteFast Service
Brett WashburnThe office is always extremely chaotic, but the equipment is alway great
raymond conleyNorman wa very helpful throughout the process of receiving and returning the rental. There was another tall man who was also very helpful. Thank you
Andrew LiucciI have used this location multiple times, for open trailers and for utility trailers, and always have been completely satisfied. Perhaps it would be good to determine if the customer will need to unhitch during the course of the rental would be a good idea. I once had to unhitch a utility trailer, and had to unload completely because the trailer had no jack. I realized that I should have specified that when I made the reservation - which I would have done had that been a question as part of the reservation process.
Lynn KiaerNice
Perry BallNothing Its Great
Thomas GormanAs always excellent service!
susan echols | First ImpressionsStaff very good. Extremely busy uhaul location
William Seeley | Overall ExperienceTried for months to have my money returned. Nothing but a run around. Wouldn't recommend to my worse enemy
Michael bailey | Overall ExperienceNorm and his entire staff were professional, helpful, and always courteous. Thank you for all your help.
john avery | Overall ExperienceThank you
Ignacio Gonalez | Overall ExperienceStop sending me this email
Samuel Sumner | Overall ExperienceExtremely helpful staff! Thank you!
SARAH SPINKS | Overall ExperienceHorrible customer service and relations. I was a week late consistently due to economy and financial struggles unfortunately but not once was I given a break, everytime I was hit with unreasonable late fees and borderline threats to lose my stuff, a lien notice multiple times, I wasnt even a month late. Staff wasnt approachable in office, rude and eating chips or takeout getting crumbs all over the counter. Seems like a business thats going underwater and the customers feel it, like kmart or blockbuster on their last leg vibes. Never again, and ill be telling people to rent storage local, never uhaul. And the policy that you have to pay in full or not at all is ridiculous. I came in once to make a partial payment to catch up and I was denied, like I owed money to a las vegas loan shark or something, payment in full or leave. What a joke
EDWARD BREAULT | Overall ExperienceFriendly staff no issues getting in and out gate alway worked ! It was clean pest free no complaints!
Freddick Johnson | Overall ExperienceBriana was extremely helpful and very knowledgeable. She was informative and thorough in the process. Love her smile and her great attitude.
Dawn Sumner | First ImpressionsLove this location everything was fine thanks for all ☺️
Christopher Thériault | First ImpressionsStaff was very friendly and pleasant
Krystal Sabo | Overall ExperienceI was a renter at this facility for a long time. Glen then Norm we’re the managers during that time. I’ve alway felt that my storage at UHaul was my warehouse and the staff has always been courteous and helpful. No negs. All great to excellent. It was time for me to move closer to where I live.
CHUCK VOSGANIAN | Overall ExperienceI love the fact I walked in and it was welcoming, haven’t walked into a place since I’ve been here that was so welcoming and with smiles. They experience was 😊 great. Definitely a 10+ thank you for all that you guys have done
Daniela Scholz | First ImpressionsFriendly staff
lowell enslow | First ImpressionsDon’t take #4 too generally. Most staff over the years have been very helpful. However during my close out, I did not have as positive experience. I was asked to sweep the unit and was directed to where I could get a broom. After going back to my unit, sweeping and returning to office, I advised that there was no trash cans anywhere near my unit. I was told that I could have taken a dustpan as well as broom, but that would not be helpful without someplace to empty it. I suggested that if expectations are for unit to be cleaned, more convenient tools should be provided. Note, my unit is an interior one and while outdoor units could be just swept out and never be noticed, that’s not true for interior ones. This suggestion was not taken in a.receptive manner.
Dan Chase | Overall ExperienceEveryone of the staff was extremely helpful and pleasing.
Edward Corlewjr | First ImpressionsService manager was terrific… very helpful in getting everything set up while I was on Long Island! Also, all of the staff were very pleasant.
Maria Brown | First ImpressionsVery helpful staff clean facility also the management was awesome he was always helpful and very nice
tayanna morton | Overall ExperienceWonderful Understanding people! Norm the owner/manager went above and beyond to help me out! I ended up getting covid twice in 3 months and couldn’t make arrangements to get my things out until I was out of Quarantine, he went beyond Great customer service to help me out! I definitely recommend this U-Haul for all your storage and moving needs! They are incredibly understanding and empathetic with there customers Real life problems and situations they will work with you! Over all An excellent Business man and an even better person! A wonderful Business!
Jessica Veloz | Overall ExperienceThe service I received was outstanding. The staff were friendly and helpful , they should be commended on jobs well done
JENI ROBERTS | First ImpressionsI've rented many storage spaces from different facilities all over the country...this one in Glens Falls is the cleanest I've experienced...great location & friendly/helpful staff as well...very fair prices
robert schmidt | Overall ExperienceThe lady that helped me was great
Jason Beckwith | First ImpressionsGlad to see the constant improvements with the facility over the last few years. The staff at this location was always eager to assist with any issue.
GARY SLUSHER | Overall ExperienceFix the exit gate and make sure you get the facts correct before you accused someone of hitting it
ROBERT CLEVELAND | Overall ExperienceUhaul did not close out my account after an inspection on February 26th. Uhaul proceeded to charge card on file. I made a phone call to management who acknowledged the mistake and promised refund to card within five business days. Amex dud not refund and charged again for April directly to Amex. I called Norm who said he would take it up with Albany and return call. No call. I have contacted moving made easy which will provide evidence of February 25th move out. American Express will deal with this ultimately. Never again uhaul.
christine france | Overall ExperienceGreat crew in this location.
joe o'neill | First ImpressionsVery helpful attendant. It was a rough move from out of state and he was very kind and friendly.
LAURIE ANKARLO | First ImpressionsGlen was wonderful to deal with. Very professional and helpful during the time I needed to rent a truck and a storage unit. Thank you Glen.
barbara garrow | Overall ExperienceThis facilty and Mr. Norman Rivers are superb!!! Norman assisted me when my mom passed 4-years ago. The unit was safe, clean and heated. The staff were pleasant every time I was at the facility: professional, timely, considerate, and knowledgeable. Norman, again, promptlly assisted me when I arrived yesterday to complete unload ing the unit and rented a UHAUL for the goods to come to Buffalo. Thank you for a fine experience in the storage unit 331 and in renting trucks from the facility.
Kim Tillery | Overall ExperienceThis is a very nice U-Haul facility with excellent staff!
Katherine Brunea | Overall ExperienceI rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity
janel martinez | Online Move InU-Haul is always a good company to work with, and this location is particularly nice. Thank you to the wonderful staff and excellent management!
Katherine Brunea | First ImpressionsI could have used more lighting, it was difficult to see in unit
Bonnie Scholl | Overall ExperienceHaving a sticky situation on my hands the staff at Uhaul was amazing to work with and so very helpful , thank you very much
Jamie Knapik | Overall ExperienceThe staff was fantastic!
Kristy Elliott | First ImpressionsMoving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!
KellyAnn Anderson | First ImpressionsThe securing of a site for my needs was smooth and the unit was just right for my needs
Michael Palmer | Overall ExperienceThe gentleman that I would with was absolutely awesome!!!!!
Christopher Prindle | First ImpressionsGreat people, great friendly service,,very clean and secure. I highly recommend.
jessica amico | Overall ExperienceThis facility is fast, courteous, and professional in every aspect of their work. They made my moving experience a breeze, for sure the easiest part of my move! Felt valued as a person/customer.
suzette Santana | First Impressionsgreat place , secure and good service
Aaron Edwards | Overall ExperienceAre there cheaper units than $94 a month?
chris martindale | First ImpressionsThe manager was very helpful to us over the 5 years that we had the storage unit for my mother.
Jean DONNELLY | Overall ExperienceI got a brand new truck with 200 miles on it. The car dolly worked great when strapped down correctly. I even got a free month of storage for traveling one way. Low speeds are the key to towing a car.
Aaron Edwards | First ImpressionsU-haul was great as usual, and the staff was excellent at this location. Thanks!
Katherine Brunea | Overall ExperienceGreat Place Great People Manager and his staff are always willing to help Clean, Safe and easy access I will be back This should be a model U-Haul dealer
WALTER WILSNACK | Overall ExperienceThe facility is conveniently located and excellently maintained
Vincent Palazzo | Overall ExperienceStaff was exceptionally helpful and proficient. Go Red Sox!
Franklin Mills | Overall ExperienceThe staff told our moving helper that our box had arrived-it hadn't; he made an unnecessary 1 hour trip
Gregory Stahl | Overall ExperienceThis storage units is more than I ever wanted or thought a storage unit could be. The cleanliness, service, smiling faces, kind communications made me feel welcomed, cared for, my things were safe.
suzette santana | Overall ExperienceVery sufficient and awesome customer service
Tayanna Morton | Overall Experiencereally happy with Queensbury, NY location and services... No so with Fort Walton Beach, people were not helpful and provided wrong information... their attitude were poor at best.
Raul Giachino | Overall ExperienceN/a
jason roux | Overall ExperienceExcellent service and super helpful. As a woman renting the truck and then emptying my unit by myself - I felt very safe and respected with zero condescension towards me because I am a woman.
Merritt Duffy | Overall ExperienceVery pleased with the level of service and accommodation with my needs over the past year.
Jesseca Pinto | Overall ExperienceAll of the staff went out of their way to help us.
james Welsh | ReservationGood
Katie Wilson | ReservationThank You
charles jones | Overall ExperienceGreat service
Kyle Welch | Overall Experience