Customer Reviews for U-Haul Moving & Storage of Glens Falls

4,986 reviews

112 Main St   Queensbury, NY 12804
(I-87-Exit 18)

(518) 793-5126

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(518) 793-5126

112 Main St
Queensbury, NY 12804
(I-87-Exit 18)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRIANKEITH H. 
Rating:
5.0

the best

Arnold C. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Marc M. 
Rating:
3.0

Customer did not leave a comment.

Meghan M. 
Rating:
4.0

Customer did not leave a comment.

David V. 
Rating:
5.0

EXCELLENT EXPERIENCE.....CHERYL AND NORM WERE OUTSTANDING........ALL GOOD!

Gerald D. 
Rating:
5.0

PERFECT JOB

Julio F. 
Rating:
5.0

Customer did not leave a comment.

Noah C. 
Rating:
3.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

I am a repeat customer at this location because of the way I get treated. Makes a difference in a day.

Thomas C. 
Rating:
5.0

As above.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
3.0

Customer did not leave a comment.

James N. 
Rating:
1.0

Equipment we wanted was not available. The trailer they told us we could use was only available to us if we agreed to drop it off at a different location. That caused us to spend more gas and pay more for mileage on the truck we rented. We got offered $15 off for doing so. But after doing the math, it still costed us more to drop It off at the other location a half hour away. Was charged for 2 days instead of one day. Only used equipment for 5 hours

TYLERJAMES B. 
Rating:
5.0

Customer did not leave a comment.

Yvonne M. 
Rating:
4.0

Keep New Model Vehicles Thank you

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

A very pleasant and efficient transaction.

John M. 
Rating:
5.0

Customer did not leave a comment.

Joscelyn M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Joscelyn M. 
Rating:
5.0

Nothing...The service was professional....the van was perfect for my needs. I would not hesitate to use this facility again, and refer friends to it.

geore D. 
Rating:
5.0

Customer did not leave a comment.

Hans K. 
Rating:
1.0

We where told wrong information for our pick up, truck wasn't where it was supposed to be, delayed us getting our truck just by 30+ minutes after our set reservation time

Mark C. 
Rating:
5.0

Nothing

cabrina S. 
Rating:
5.0

Customer did not leave a comment.

Jean R. 
Rating:
5.0

Fast Service.

Brett W. 
Rating:
5.0

In moving our business and our home we have returned multiple trailers and trucks to this location. They have always been friendly and helpful.

John K. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Denise A. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

I had a question about final invoice and it was resolved. I highly recommend this facility very professional

Glenn M. 
Rating:
5.0

Good service and the gentleman helped me use my U-Haul certificate.

MIRAA K. 
Rating:
5.0

Cheryl and Norman at the Exit 18 U-Haul were great! Thank you!

Drew B. 
Rating:
4.0

Drive trailer to queensbury even though warrensburg was halfway. Dispatcher promised a $20 refund to drive it all the way to queensbury. When I arrived there was no note about a $20 refund. Disappointed by promises made and not kept.

ALEXANDERL T. 
Rating:
5.0

Customer did not leave a comment.

SUSANPRESCOTT B. 
Rating:
3.0

Customer did not leave a comment.

MICHAELC H. 
Rating:
5.0

Everything was as expected. Great job. Couldn't have asked for better service

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

DONALDA D. 
Rating:
2.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Keep up with customer service. That's the reason I am a repeat customer. Thank you 😊 for being professional.

Michael R. 
Rating:
5.0

Very helpful staff clean facility also the management was awesome he was always helpful and very nice

tayanna m.  |  Overall Experience 
Rating:
5.0

I've returned three trailers to this facility in the last month and the staff is always very professional and courteous. The facility seems to be very organized for there were other customers there at the same time I was and I thought the traffic flow was handled very well.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Agent was very accommodating. Assumed we needed a full explanation of rental terms, which we did. She also assumed we needed a full technical run through on the auto transporter, but very quickly picked up that we had enough trailer experience to require only a brief explanation. The directions for use of the auto transporter on the UHaul web site were very helpful. Everyone should read them before their rental.

Theodore S. 
Rating:
5.0

Very excellent service and so was the staff

Rickey B. 
Rating:
5.0

Customer did not leave a comment.

Diane V. 
Rating:
1.0

When I would not let staff take my phone (during the pandemic this should not be required) he literally threw the keys at me. Very very rude and unprofessional

Curtis K. 
Rating:
5.0

Cheryl was great customer service. Great smile and attentive.

Caesar A. 
Rating:
5.0

Customer did not leave a comment.

Susan Z. 
Rating:
5.0

I can honestly not think of anything that needed improvement, both at this location and the one 800 U-Haul were very helpful see associate I spoke with on the phone was absolutely wonderful when I needed an extension thank you so much for your services as we are adjusting to our new home!

JODIRENEE W. 
Rating:
5.0

Customer did not leave a comment.

Kassandra L. 
Rating:
1.0

It's obviously a sign of our times but based on my experience on Sunday I will not be returning to y this facility, even though I have been renting equipment from them for many, many years. I reserved a van for a 9:30 pick up on Sunday. I arrived a little before 9:30 and had to wait for an attendant. It seemed to me that i was waiting quite some time which wasn't a big deal but what was is when another customer came in to the store and was followed in by the attendant. The attendant overlooked me, who had been standing there for quite some time and asked the other customer if she needed help. When I chimed in and said excuse me but I have been waiting for some assistance for what feels like 20 minutes she snapped back at me and said if you are going to give me attitude you can just leave. I don't have to rent our equipment to you. I think the other customer was as surprised as I was to the outburst of your attendant. I wasn't rude, I didn't raise my voice but calmly stated I had been waiting for quite some time for assistance. I get it, we are all tired but to be treated like that for absolutely NO reason whatsoever is absolutely not acceptable. I did nor said anything to have her react the way she did and trust me, if I didn't need the van so badly I would have walked out, never to return. Oh, and by the way, the vehicle smelled like a New York City subway car and the side cargo door would not close so we had to move my mother in laws stuff across town with a door that would not latch. Great equipment and even better customer service from this experience. Oh, and next time, I will go elsewhere, for sure as I don't need to be treated like I was for absolutely no reason whatsoever.

Anthony M. 
Rating:
5.0

Only complaint I have is the brakes on the truck were shot.

zacharyah B. 
Rating:
5.0

Norman was great at check in!

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Jammie K. 
Rating:
5.0

Customer did not leave a comment.

TAMMYM H. 
Rating:
5.0

Customer did not leave a comment.

Jamielee G. 
Rating:
5.0

The employee was nice and friendly. They were sympathetic to my problem with the other shop.

CHRISTINA W. 
Rating:
5.0

Wonderful Understanding people! Norm the owner/manager went above and beyond to help me out! I ended up getting covid twice in 3 months and couldn't make arrangements to get my things out until I was out of Quarantine, he went beyond Great customer service to help me out! I definitely recommend this U-Haul for all your storage and moving needs! They are incredibly understanding and empathetic with there customers Real life problems and situations they will work with you! Over all An excellent Business man and an even better person! A wonderful Business!

Jessica V.  |  Overall Experience 
Rating:
5.0

The whole process of renting a trailer was very easy. The staff was great.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Knowledgeable and helpful staff

Richard S. 
Rating:
5.0

Zero problems with prompt service.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Norman works hard and is conscientious

Richard G. 
Rating:
5.0

Everything was very good at the Glens Falls location. Norman was very helpful.

William N. 
Rating:
5.0

Everyone was amazing! It was my first time renting any truck. I did not know if I could manage it, alone. But everyone was so kind. They helped me chose the right truck for the job, made sure I knew how to open door, undo latch, pull out ramp, and close it up again. When the store had closed early, they let me park it at Uhaul and have the rest of 24 hours to pick up and take home. There were 4 people who helped me, a 73 yr old lady. Pulled it off! Thank you for a great experience! I highly recommend these wonderful people. Loved my truck!! Thank you all!

Constance W. 
Rating:
5.0

The service I received was outstanding. The staff were friendly and helpful , they should be commended on jobs well done

JENI R.  |  First Impressions 
Rating:
5.0

The staff were friendly and helpful, they were knowledgable regarding all renting options. I feel the customer service was above and beyond

Jeni R. 
Rating:
5.0

Nice people, good service. Van was fine and just what I needed. Will certainly use again in future!

Timothy R. 
Rating:
5.0

Your staff was great! Rental transaction was handled quickly and professionally. Equipment was ready and waiting for me when I arrived.

John F. 
Rating:
5.0

Customer did not leave a comment.

STEPHENESMOND L. 
Rating:
5.0

Outstanding service from KP…

GREGORYEDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

UHAUL in Queensbury, NY made it easy to pick up and return trucks for the Adirondack Marathon, our 25th Anniversary. Thanks guys!

glen R. 
Rating:
5.0

UHaul in Queensbury, NY made it easy to pick up and return trucks for the Adirondack Marathon, our 25th Anniversary. Thank you guys!

scott I. 
Rating:
5.0

There was one issue with a trailer tire being underinflated. The manager was made aware and resolved the issue.

James S. 
Rating:
5.0

I was happy with the service.

Peter R. 
Rating:
5.0

Picking up the uhaul at the Queensbury, NY location was fast and easy. The store had friendly helpful employees that were fantastic to work with. However dropping the uhaul off in Jacksonville was a headache and a half!!! First of all the location we were supposed to return the uhaul was just a storage unit that had no uhaul signs or anything. I called the number and reached a person who told me they weren't open yet because we were 3 minutes before the 9am drop off time. Looking online the site says they aren't even open at all on the weekends. I tried calling the corporate office and to get to a live person to talk to regular ding changing my drop off location was 72 minutes. I called the Queensbury office and they suggested I just find a different location so I started searching. I went to 3 other locations that were uhaul drop off spots and none were open, finally the fourth spot was open and a helpful gentleman helped me with my drop off. I suggest when booking future drop off locations to have some that are clearly labeled as a uhaul location that are either open or have a drop box for keys. I do not recommend Jacksonville's mini storage for drop off at all since this is where my scheduled drop off location was to be.

Jennifer J. 
Rating:
1.0

They added $14.00 for insurance, I didn't ask for and were going to over charge me $16.00 for under filling the gas. I sent them pictures of the gas gage before I left and after I dropped it off. It had more gas when I dropped it off. Then they thought I hung up and were talking bad about me. Oh brother

Mark M. 
Rating:
5.0

I ordered a dolly and it was not in the truck. Turns out I didn't need it. It was taken off my bill. Staff was wonderful and answered all my questions

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Great customer service but would be beneficial to tell customers where the key drop off is at northway in gansevoort took forever to find it

Diann V. 
Rating:
5.0

Need tie offs on both sides of the trailer. The one we had only had a tie off on one side very inconvenient

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
1.0

The people who are in charge have no smiles and acted like they didn't want to be there the truck was filthy and Windows so dirty couldn't see and no signs of an cleaning whats so ever and don't ask any questions unless you want to an attitude.

William H. 
Rating:
5.0

I needed to drop off prior to opening time and they were already there and willing to help me. Wow, what a relief! They really worked with me.

James S. 
Rating:
5.0

Customer did not leave a comment.

Lyle S. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

So the equipment was well maintained but the inside was a little dirty . I still gave 5 stars because I know the business is short handed because no one wants to work anymore. I will be going back to rent from them again as I am moving to northern ny.

William P. 
Rating:
5.0

Customer did not leave a comment.

alan W. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Nothing

Jeremiah C. 
Rating:
5.0

Customer did not leave a comment.

BRANDON F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence L.  |  First Impressions 
Rating:
5.0

The lady that helped me was great

Jason B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Howard M.  |  Online Move In 
Rating:
5.0

I rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity

janel m.  |  Online Move In 
Rating:
5.0

Moving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!

KellyAnn A.  |  First Impressions 
No reviews have been submitted for this location.

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