Overall, a good experience. Truck interior was clean except the inside windshield was foggy/smeared (which made visibility a little difficult with sun and night time glare); and ensure tires are accurately pressured (sensor indicated tire pressure issue). Great check-in/out process. Thank you!Robert C.
Customer Reviews for U-Haul Moving & Storage of Germantown
Germantown, MD 20874
(Intersection of Waters Rd and Waterford Hills Blvd)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 7:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeffrey A.
Customer did not leave a comment.Heidi H.
The mobil check in experience was AWFUL!! Soo many questions and photos, and endless identity verification. After 15 min I gave up and went I side the store. In and out with my keys in less than 5 minutes. Mobile should be easier/faster/convenient and it is none of those things. The mobile process for returning the truck was simple and easy.Brandi H.
Best UHaul experience I've had. We rent multiple vehicles a month. I highly recommend this location.Jessie B.
The truck died on usNatalie C.
Customer did not leave a comment.Jeffrey J.
The representative was very helpful and kind!Robert D.
More staff to aliaviate the office staff on Saturday on Sunday it was no issue.Javivi A.
They are wonderful and nice.Kossi O.
Nothing to change always a wonderful experience working with them all Thank you guysSabre F.
Have the employee ready to check me out.ROGER C.
Excellent !,JOSE C.
Customer did not leave a comment.June L.
Customer did not leave a comment.KEVIN C.
Very helpful personnel Thank youFILANDER D.
Everything went very well and fast with the rental. The staff were great. The van was clean and ran well. Overall, a great rental experience!Jeannine M.
Customer did not leave a comment.RODERICK P.
i always use this location in Germantown. staff is courteous and professional with helping with rental application and return.James D.
Completely paved lot would be better. Not a fan of driving on unfinished lot with street tires on my truck.Nabil A.
Customer did not leave a comment.Juan P.
I always rent Uhaul to do my towBruce O.
No comment everything was okgamaliel P.
Nothing... SYEED: was a very Professional, pleasant, & Respectful young man. I Appreciate his assistance. I will recommend that location to anyone. Thank You.Veronica S.
Customer did not leave a comment.KHADIJAH A M.
Customer did not leave a comment.Ziya K.
The outside a the business is quite dumpy looking.and very hard to bring big trucks in and out .I could see people turning around and going somewhere else to rentDion C.
This location has a significant product offering that is capable of serving the community. The staff is courteous and knowledgeable.Jeffrey T.
Customer did not leave a comment.Fernando G.
Customer did not leave a comment.Kossi O.
Customer did not leave a comment.Ruben C.
Customer did not leave a comment.Jeffrey C. | Overall Experience
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Dave B.
Customer did not leave a comment.Prince W.
The truck was filthy, smelled terrible, the ignition housing was broken.. steering wheel was worn out.. it was so bad that I drove with gloves on. the staff was great.Eric C.
Customer did not leave a comment.Kossi O.
Customer did not leave a comment.Anthony J.
Customer did not leave a comment.Suman M.
Customer did not leave a comment.Claire F.
Customer did not leave a comment.LEONARDO I.
Customer did not leave a comment.Ian L.
I had the pleasure of working with Mr Syeed, who was very knowledgeable and provided excellent customer service. He went far and above to explain everything to me and had excellent patients. Thank you and I will definitely rent from this facility again.janel G.
Customer did not leave a comment.Marsha D.
Customer did not leave a comment.Isaac D.
Everything went smoothly it was easy-to-use and the clerk/customer service were excellent.Rhonda E.
There needs to be better signage when returning a vehicleLEVON A.
Customer did not leave a comment.Ramon J.
You are doing well nowIfeyinwa O.
Customer did not leave a comment.Kara S.
Customer did not leave a comment.Patricia P.
My truck was infested with lantern flies which bit me and my wife up I called the location to come get it and bring me another bit they told us to walk over and get another one and they would come get the big infested one but they never came until the next day which was unacceptable being I had no where to park the replacement truck when I return the replacement truck they said there was only one big in the car which was a lie I took videos and pictures of the bugs attacking my wife who had 12 bite marks on her right arm this has been a very ugly situation.Darien S.
Customer service persons were very helpful and kind.Nobuyo R.
Customer did not leave a comment.Nicole P.
The vehicle kept shutting offRita G.
Everyone working here was amazing and deserves a raise! Amazing customer service, will tell everyone to rent from here !Shehroze K.
Truck AC was not working properly. Steering wheel was not moving properly. This truck needs lot of repair before giving for rent.Vivek A.
Staff there is very niceTahlisha J.
They asked if I could wait two extra hours because our Uhaul would not be ready by my pick up time which I said no problem! Then when I get there I'm assuming since I picked up my UHaul late per their request that I would still get 8 hours. I was wrong and informed that someone else needed our Uhaul so we would not have it the 8 hours but only 5. We lost three hours on our move. It was very unprofessional.Chloe N.
Customer did not leave a comment.CAROL P.
Great service and I will definitely come back if needed.Derun L.
Customer did not leave a comment.Steven B.
Hannah was very professional and kind. She listened to my needs and made sure she put notes down in the system. She was very pleasant and easy to work with making my experience at U Haul all that much better.JOSE B.
I am extremely upset. I reserved a van 3 months ago and had no problem. Yesterday I reserved a van for just a couple of hours. I drove 18 miles. I put gas in the van. I took it with a quarter of a tank and I brought it back with a quarter of a tank of gas. I was charged $40 for gas!!!!!!! When I came to return the van I wanted to go out and show her it was not damaged, returned exactly as taken and the gas was at a quarter of a tank. She said she would process the return and send me an email. Then I get an email charging me $40. I would never recommend Uhaul to a friend.Angela W.
Customer did not leave a comment.PATIENCE N.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Eugene C.
You guys were fantastic.Sunny G.
Customer did not leave a comment.Oneka S.
Good customer service and quick to get you on your wayKarim W.
The key was in a box as far away from the vehicle I was renting as possible. Maybe install an obvious "MailBox" type of thing in the middle of lot where the vehicles park. I know, extra expense, but I feel it would make the experience better. Other than that, it was easy and made sense.GAVIN F.
Customer did not leave a comment.Victor J.
Again, the personnel was amazing and so very helpful!Daniel C.
Customer did not leave a comment.Steve W.
I was not the one to drop off the carSharon S.
Customer did not leave a comment.Clarence D.
Customer did not leave a comment.Donell D.
Customer did not leave a comment.abner C.
Customer did not leave a comment.liseth S.
Customer did not leave a comment.Le Y.
Julianne assisted me with my extended rental. She saved me money and made moving a relaxable experienceSherill C.
Customer did not leave a comment.Vijayabaskar S.
Customer did not leave a comment.Ken O.
I am impressed with the excellent employees in this location .very friendly ,knowledgeable and delivered superior customers service.Issa H.
I waited a very long time before and after my drops off. I use patience to really rent this time I think your internet system is very poor and will need your attention. Thank you.Simon N.
Customer did not leave a comment.Tsidi T.
Location was convenient to my move-out location. Rental office was very small and cramped.Woonjung K.
U-Haul was old and kept stalling.BRIEANNA S.
Very well trained staff and outstanding level of customer service i have experienced in a very long time 5 stars.............Darin C.
Customer did not leave a comment.Abdul Fatah W.
Staff was friendly and helpfulBrad H.
It's very nice! Everything.Heng L.
Greatest personality and serviceAbdinur A.
Customer did not leave a comment.Le Y.
The trailer was in great shape but had not been swept out from previous use.Beth L.
Customer did not leave a comment.Heng L.
Customer did not leave a comment.Connie G.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.Guillermo A.
All worked very well. It was very easy to use. Service was great.William B.
Julio was very good while I was at the office. GongratulationOswaldo P. | First Impressions
Customer did not leave a comment.KAREM A. | Overall Experience
Thank you Julia, for working with me & making it possible for me to move on. Have a great day. Anne Taylorann t. | Overall Experience
Customer did not leave a comment.Soren A. | Overall Experience
Customer did not leave a comment.Stephane D. | First Impressions
Customer did not leave a comment.Dolores H. | Overall Experience
Customer did not leave a comment.Suzanne R. | Overall Experience
I did not feel that this storage facility is secure. ANybody can come in and out anytime and the gates are not securedAnabelle M. | Overall Experience
Price was right. I was a little disappointed with the way in which we were told that our contracts would not be renewed. No notice. Only a letter giving us a finite amount of time to move our vehicles.DARYL P. | Overall Experience
Horrible! I was informed on 12/23 that I could no longer park my car where it had been parking for almost a year! The employee said he sent a letter warning me, but sent it to the wrong address!!!! christmas eve and me looking for a new place to park my work car! Worst Bad experience!Gabriel B. | Overall Experience
Above and beyond. Thank youKyon M. | Overall Experience
Very good service I like it thank youCARLOS M. | Overall Experience
Customer did not leave a comment.Holy Ground C. | Overall Experience
I stored my motorhome on the U-haul lot. It was damaged 3 times, twice by other vehicles, once apparently by an individual. It had to be towed after the last incident. The help I got from the general manager and the MCP (marketing company president) in trying to identify the party who caused the damage was insufficient. My email and phone calls were not returned. When I made contact with the general manager, I was given conflicting information about the availability of security camera footage. I was told it was available and being reviewed, shortly before I was told that no camera footage was available. This led to my lack of trust in management. All other staff were very friendly and tried to be helpful.Donald S. | Overall Experience
Customer did not leave a comment.Abel R. | Overall Experience
Customer did not leave a comment.Dolores H. | First Impressions
Customer did not leave a comment.sara V. | Online Move In
Customer did not leave a comment.Kobena e. | Overall Experience
Customer did not leave a comment.James W. | Overall Experience
Customer did not leave a comment.Lynnea M. | Overall Experience
GREAT PLACE FOR VEHICLE STORAGE AND FOR STORAGE UNITS, VERY CLEAN AND CONNIVANCELee D. | Overall Experience
Very good Customer service, very fast effective and convenientAbel R. | First Impressions
Customer did not leave a comment.Prabeen M. | First Impressions
Excellence experience so far.polite, helpful and friendly ladySerge A. | First Impressions
Customer did not leave a comment.Kerry W. | Overall Experience
Customer did not leave a comment.Sarah S. | First Impressions
Great servicetom b. | Overall Experience
There was always cars and trailer in the way around my storage unitFabian J. | Overall Experience
Thank you Uhaul for everything. Zero complaints. You made our move easy peasy!Justin R. | Overall Experience
Because the rental units access is open, Not having security access controls makes keeping valuables is not as safe.Jose W. | Overall Experience
Daniel was the most professional Uhaul employee I’ve ever met and I’ve used Uhaul plenty of times over the years with my Military Moves. He was helpful professional and caring. I appreciate you Uhaul!Justin R. | First Impressions
Fortunately I used two locks because one was cut off. I was told that this was the first time that happened.Claude M. | Overall Experience
Great staff and very helpful. I had access to vehicles and storage making life so convenient.Ossie W. | Overall Experience
The storage wasn’t very organized as there are parked trailers everywhere and office location and bathroom weren’t clearAli B. | Overall Experience
Everything was perfectLFDI L. | Overall Experience
They do an excellent job there. Always on time, on point and very professional.Roger T. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!