Customer Reviews for U-Haul Moving & Storage of Garland
Garland, TX 75040
(On corner of Walnut & Glenbrook )
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Gaby S.
El cliente no dejó un comentario.Randi M.
I had so last minute changes that were able to accommodate. U have a better staff here than in a lot of ur stores.Bryan B.
El cliente no dejó un comentario.Shelby O.
El cliente no dejó un comentario.MICHAEL H.
I picked up a van and this location is very clean and efficient! The van was clean when I got it, and returning it was quick and easy.Kimberly R.
El cliente no dejó un comentario.Jeremy N.
El cliente no dejó un comentario.Angel G.
El cliente no dejó un comentario.RT B.
El cliente no dejó un comentario.JAMES A.
Even though I booked ahead, I was moved from one location to another and as your staff wanted to move me to a third location, I said no. They wasted all my time and my pickup truck was gross extended. This made me to stay up almost all night moving. As I was to be moved yet to another location the third time since the truck I was booked for was not around again in this new location, I had to tell them that I have had a enough of turning around. I asked them what they have and they told me 10 foot truck. I used the smaller truck which made me to make many back and front trips hence costing me more on mileage.ONONGAYA N.
El cliente no dejó un comentario.Tosknella P.
El cliente no dejó un comentario.Chris E.
All was greatRobert R.
El cliente no dejó un comentario.Simone O.
Nothing everything is goodTroy C.
Staff was very helpful and made the whole process easy.Damon R.
El cliente no dejó un comentario.Amber H.
Not overcharge customers.Katerra R.
My experience was great. Neither needs to change.Charlotte D.
Customer service was terrible! Then they are trying to charge us twice. Do not go to this location!Jeffrey W.
Pickup and drop off went great. Representatives at location were nice and helpful.Ariana M.
U ordered a dolly and none was available. Truck had used bottle water inside and was dirtyMichelle G.
Great, ServiceKENT DEREK P.
Everything was great! Staff was friendly and helpful.David L.
El cliente no dejó un comentario.Kaidyn H.
El cliente no dejó un comentario.jerry C.
Great staff!!!JOHNNIE J. | Overall Experience
El cliente no dejó un comentario.Lonnie C.
Timeliness. Customer service. Struts/shockes on van completely shot. Will go anywhere but Uhaul from now on!Tyler H.
El cliente no dejó un comentario.Kyle S.
I returned my truck and it wasn't checked in correctly. My account was out on hold for no reason that they could give me and they did not document the correct mileage when I returned the truck. When I mentioned they could cross reference what was recorded with the records of the person that rented the truck after me they told I had to talk to the GM. wouldn't that information be easy to see? Also, the truck box(the back portion) was leaking while it was raining and it resulted in my stuff getting wet. They said they would let someone know. Gee, thanks.Ray P.
El cliente no dejó un comentario.Ethan W.
El cliente no dejó un comentario.DAN L.
Nothing excellent customer service. Speedy check in and check. All employees were excellent! Friendly and professional. They made my morning!Lolita W.
Everything was great. The truck was ready at the deserved time.Jeffrey M.
Staff is super friendly.julie P.
I have no complaints whatsoever. Uhaul made every effort to make my experience as quick and easy as possible. I will highly recommend and probably use uhaul again in the future.Samuel S.
Dropping off the truck was quick and easy. It was a pleasure after a long journey.Stephanie W.
Fast serviceBENITO B.
Friendly and helpful staffDonald I.
If equipment (appliance dolly, in my case) was requested online but is not available, customer should know that BEFORE walking in to pick up the truck and equipment. My whole need was about moving large appliances, and they didn't have an appliance dolly. I ended up buying one for a high price because my time was more important for that day than the extra $80 that I ended up spending unexpectedly. Allen StantonElmer Allen S.
Customer service was horrible...The lady taking the reservation was on her phone taking personal calls while getting my information, the workers were being loud talking and talking about food. Everyone was completely unprofessional and I will never go there again.Adrienne B.
El cliente no dejó un comentario.Gregory D.
Great service, everyone was nice I was in and out.John P.
El cliente no dejó un comentario.Benjamin K.
Excellent customer service!!!Jacob F.
El cliente no dejó un comentario.DAWN B.
El cliente no dejó un comentario.Carlos R.
Fast and good servicePeter D.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.PAT M.
El cliente no dejó un comentario.Porshia T. | Overall Experience
El cliente no dejó un comentario.Rahimullah S.
El cliente no dejó un comentario.Jonny R.
The lady at the front desk was wonderful and sweet. She had so many people in there at once but she talked to everyone and was multi tasking and was very helpful and patient with everyone. She was wonderful â¤ï¸charity J.
El cliente no dejó un comentario.Umit E.
This is the BEST U-Haul location that I have EVER encountered!!! EVER! Don't change anything about this location, the ENTIRE location is Awesome especially the employees they are ALL Super Nice!!!!! Excellent Customer Service from start to finish!Taylin C.
I wish the key lock box and and key drop box have a lighted sign, so customer can easily look for their location.Quang L.
Improve online reservation appRaymund Mari R.
Your staff outside was very helpful and friendlyDebra R.
El cliente no dejó un comentario.FEKADU H.
The seat covers were a problematic getting in and out of the truck. Also the floor mats were always catching my foot when I got in and out of the truck. Otherwise everything worked as expected.Bradley C.
El cliente no dejó un comentario.DEONDRIA P. | Overall Experience
Easy and nice folk thereOsman O.
Customer service is always greatKAREN B.
El cliente no dejó un comentario.Alejandro C.
The manager was really niceNelson M.
El cliente no dejó un comentario.David J.
El cliente no dejó un comentario.AZZMIE-JAMAL A.
El cliente no dejó un comentario.David J.
Nothing!Marie Amorette K.
El cliente no dejó un comentario.Edward W.
El cliente no dejó un comentario.Tarik N.
El cliente no dejó un comentario.Danny G.
Check out and check in was smooth. Staff was very helpful.Michael L.
Person who checked me in very polite and helpful. Very quick in and out.Timothy C.
The staff members were kind, but very busy. There were only two people on duty that I saw, and they were running like crazy.lisa B.
Great service, great product. Excellent all around.Fredy U.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Catherine A.
El cliente no dejó un comentario.Twyla W.
My experience went smooth and was satisfied. So nothing bad at the moment. Thanks!!cyrus C.
My original reservation was with SCA Auto in rowlett TX. My reservation was canceled because I was running late. But the only way I found out it was canceled, was because I called to say I was running late. I was given no warning, heads up, or notice that my reservation was canceled.JUAN Z.
El cliente no dejó un comentario.uzair U.
El cliente no dejó un comentario.Harold M.
El cliente no dejó un comentario.Porshia T.
El cliente no dejó un comentario.Shana A.
Smile more !!STEPHEN R.
El cliente no dejó un comentario.Madyson S.
had no equipment to use in the trailer the front desk was rudeBROOKLYN T.
The staff goes above and beyond. Customer service here is amazing. I have rented twice in the past month and they made both rentals fast and easy. Keep up the great work, you are appreciated!Melissa W.
El cliente no dejó un comentario.Lena P. | Overall Experience
El cliente no dejó un comentario.Davious B.
Nothing I can think of because every time I visit this location I m am greeted with the up most respect from the outside employees and the same with all the inside employees everyone is very professional and very helpful and I enjoy doing business here.CHRIS L.
The truck ran great, it meant my need perfectly and at very reasonable price.Gerald V.
Veronica Williams was absolutely rude when I was voicing my frustration also threatened to cancel my reservation too and as well as her other co workers didn't make anything any easier with the process in the hook up to a trailer. They don't know how to hook chains properly. Constantly getting questioned about things and having multiple people tell you what to do as if your incompetent in doing anything. When I accidentally backed up to far one person went so far as smacking my pickup. I don't appreciate this store and absolutely refuse to go here and may just never use this company ever again.MICHAEL S.
El cliente no dejó un comentario.Wesley C.
Got charged twiceAndrew C.
Always pleasant employees and very helpful.terry T.
El cliente no dejó un comentario.FEKADU H.
El cliente no dejó un comentario.Tennille W. | Overall Experience
El cliente no dejó un comentario.donella A. | First Impressions
Only issue I had was when I went to inform the cashier on shift at the moment. I went in to inform them that I was planning on terminating my storage by Feb 18. She ended up cancelling the storage the same day I went Jan 27. So I had to unfortunately take everything out.Jesse S. | Overall Experience
Would have given 5 stars but the long line wait time from short staff is why. Other than that, the staff are super friendly, knowledgeable and relatable. They offset the wait time with awesome customer service. Even with apparent shortcomings, the staff still gives their best forward. The location is in a busy traffic area, so it is best to do online reservations to lessen the wait. For Uhaul Storage 902 Walnut, Garland TX Special Thanks to Sunny, Trey, TwanaT., Richard C. and Atoyia D. for the warm hospitality and assistance!Frances W. | Overall Experience
El cliente no dejó un comentario.Roger W. | Overall Experience
The people at thiis facility are so wonderful and courtesy and I will always come hereLillian N. | Overall Experience
A few mechanical things caused a small inconvenience yet the staff provided reasonable resolution. Special thanks to Housekeeper Trey along with the other staff members who assisted me in getting things resolved.Frances W. | First Impressions
El cliente no dejó un comentario.Lena P. | First Impressions
El cliente no dejó un comentario.Beatrice J. | First Impressions
El cliente no dejó un comentario.Jennifer J. | Overall Experience
The manager told me that he would reneberst my payment, but I don't have it back yet.Andre R. | Overall Experience
El cliente no dejó un comentario.Christina P. | Overall Experience
Muchas gracias por su amabilidadmaria b. | First Impressions
El cliente no dejó un comentario.ERIN A. | First Impressions
Had a tv broken in storageAlexis P. | Overall Experience
El cliente no dejó un comentario.Teresa P. | Overall Experience
Sonny at the Garland, Tx location is great. He is always very professional and helpful. When I was flying between the 2 States I would sometimes forget my access card/key and he was always very helpful assisting me with access.Suzanne S. | First Impressions
I am very happy with everyone here. Thank you for always there and step out of the way to make it happened when I need it most . You guys are Awsome , Awsome . I would recommended to the whole world if I could. . Special thanks to all of you. 壟壟壟Hoang D. | First Impressions
El cliente no dejó un comentario.ATOYIA D. | Overall Experience
El cliente no dejó un comentario.Joseph M. | Overall Experience
El cliente no dejó un comentario.Deidra D. | Overall Experience
El cliente no dejó un comentario.Betty L. | Overall Experience
El cliente no dejó un comentario.ATOYIA D. | First Impressions
Sonny was very rude and lazy!Amanda G. | First Impressions
El cliente no dejó un comentario.Betty D. | Overall Experience
The young lady I don’t remember her name, but she was outstanding!Tamara M. | First Impressions
I paid for storage and key wasn't working. Kept calling to get help and no help was given.Shammyeisha H. | First Impressions
El cliente no dejó un comentario.SAMANTHA G. | First Impressions
Employee, I think his name is Derrick has been there every time that I have been in and he is super nice and helpful.Betty D. | First Impressions
U-Haul has always been a friendly place to do business with.Andre R. | First Impressions
El cliente no dejó un comentario.Lisa m. | Overall Experience
El cliente no dejó un comentario.Deborah T. | First Impressions
El cliente no dejó un comentario.Charlendrea T. | First Impressions
El cliente no dejó un comentario.Gabriel B. | Overall Experience
El cliente no dejó un comentario.Sam B. | First Impressions
Man at front desk was very helpful and courteous.TANIESHA M. | Overall Experience
Thank you very muchRuth T H. | Overall Experience
El cliente no dejó un comentario.THOMAS G. | Overall Experience
Thank you for a great experience!Courtney K. | Overall Experience
Great facility. Good access and friendly staff.Thomas G. | Overall Experience
Took the man in front of me more than half an hour to rent his trailer and in the end his paperwork still wasn't right. When staff came in and told the employee it was a problem she replied she would not fix it and to get someone else. I reserved my unit online but still had to spend 15 minutes with the employee and do it all over again. I was only able to get mine done properly because the manager finally came in to fix the female employee's previous problem she refused to fix. PLEASE TRAIN YOUR EMPLOYEES BETTER. All of the staff outside were polite, friendly, and helpful. Inside was just the one woman who barely knew what she was doing. When I left there were at least 3 people waiting behind me. If Sunday is busy please staff the counter better or at least with someone competent. Worst experience renting a unit I've ever had at any facility. Will not ever rent here again when my free month is up.WHITNEY PAIGE LI B. | First Impressions
The staff was really friendly and helpfulADEILO B. | First Impressions
El cliente no dejó un comentario.Latanya P. | First Impressions
El cliente no dejó un comentario.GENNIE J. | Overall Experience
El cliente no dejó un comentario.cliff t. | First Impressions
I feel totally blessed.Sheila H. | Online Move In
I tried to cancel my unit since I evacuated my unit many times, including requests with regard to my missing items but the uhaul would not facilitate the process. They refused to follow up for months and I had to file disputes and call corporate number many times which also proved to be problematic.Leena V. | Overall Experience
Richard is an awesome person. He really helped me alot with everything. He should be promoted if not already!!!BAO LONGNGO H. | Overall Experience
Thank everyone for helping me, from Denver, Co. To Garland Tx......to Fort Worth, TX. Where I stay at the moment. Until I move to my HOME. May God bless U-Haul Company.BERDA S. | Overall Experience
The only problem was the elevator was not working almost the whole time I had a unit there but overall the staff and the price were really good. Also when I got locked out after hours the Manager came to let me in .Latrice M. | Overall Experience
Couldn't put any of my things into it please refund my money back .Elevator didn't work too hotFREDA S. | Overall Experience
Hate them. I rented a TRUCK ONLY for my brother back in 2018. Upon returning the truck my brother needed a rental and their lazy employee decided to put a rental unit in my name WITHOUT MY PERMISSION and then has been harassing me four 3 years about a unit I DID NOT RENT NOR HAVE ANY ITEMS IN SAID FACILITY. I have told them this on several occasions, even talked to their manager there as well but yet they still continued to harass me for payment. This ridiculous and a lazy employee that didn't want to do their job and change all the information over and it has caused me nothing but headaches over the last few years.kizzy c. | Overall Experience
El cliente no dejó un comentario.michael w. | Overall Experience
My 10 x 10 storage unit was on the 2nd floor. I stored furniture and some larger items in it while our new house was being finished. When I went to remove the items, the freight elevator was out of service ... and it had been like that for over one month. Therefore, we had to take all of those items down two flights of stairs ... that should not have happened if they fixed the elevator soon after it broke down. I would not advice anyone to store items above the ground floor.RUSSELL B. | Overall Experience
El cliente no dejó un comentario.IMOGENE J. | First Impressions
U-Haul has always been very friendly, helpful and overall customer service has been attentive to their customers. We had a misunderstanding but the employees on the phone and at this place, went the extra mile to help us out. If we need to in the future, we definitely go back to rent from this place. Mr. & Mrs DavilaEmma V. | Overall Experience
The cargo elevator was broken. We did not find out until we arrived.Carrie M. | Online Move In
El cliente no dejó un comentario.Sherry W. | Online Move In
El cliente no dejó un comentario.michael w. | First Impressions
Richard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!Bennett T. | Overall Experience
El cliente no dejó un comentario.Sarae M. | Overall Experience
El cliente no dejó un comentario.John L. | Overall Experience
Very helpful!TIFFANY S. | First Impressions
Great place to rent and buy items - will do it again if needed thanksLawrence H. | Overall Experience
Thank you all: After my long drive here this staff was Excellent. ¡Gracias!BERDA S. | First Impressions
El cliente no dejó un comentario.tina n. | First Impressions
The facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.Thom B. | Overall Experience
El cliente no dejó un comentario.Jon W. | Overall Experience
Moer help on sight would have been fast service.John L. | Overall Experience
Richard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.Grace G. | Overall Experience
Expensive and come be better for the amount being paidcory b. | Overall Experience
N/Chussein m. | Overall Experience
The staff was very friendly and helpfullatrice m. | Overall Experience
Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!ROBERT W. | Overall Experience
A great place, awesome managementlarry n. | Overall Experience
No commentsCrystal S. | Overall Experience
I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.Joe B. | Overall Experience
Everything a storage facility should be and helpful staff members.rebecca W. | Overall Experience
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
Camiones a la venta
¡Tenemos la selección más amplia de la industria!