El cliente no dejó un comentario.Peggy D.
Customer Reviews for U-Haul Moving & Storage of Garden City
Boise, ID 83714
(West Of Fairgrounds)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The fuel tank should be full when I get the truck and the windshield cleaned. I didn't appreciate having to guess fueling the tank to an 1/8 below 3 quarters of a full tank when returning the truck.HOWARD H.
El cliente no dejó un comentario.Timothy S.
Thanks for your help. Your shop is always busy but you handle that busyness very well!Zachary T.
I got a flat on the trailer while in use. No problem thereâ€¦it happens. I calledâ€¦help would be there in 2 hours. Pretty long time to wait. But I did wait, beside the freeway. The fire shop assigned to the repair,,,located only 15 minutes drive from meâ€¦called me to verify the size of the tire needed. 2 hours laterâ€¦I get an automated text that the first tire shop service call had been canceled and another tire shop, other than the first shop assigned to this repair, was going to be outâ€¦in another 2 hours! I called the first tire shop. They told me that they can not use any tire to fix this flat,,that they had to use the tire/rim that Uhaul had given them. Exceptâ€¦they had been asking uhaul for a tire/rim for months and had never been given it!! Furthermore, they also found out that the second tire shop that had been assigned to me also had not been given a tire/rim to make this repairs. Soâ€¦I was looking at sitting on the side of the freeway for 4 hoursâ€¦and no repair coming. I called the first tire shopâ€¦they agreed to come out and install a â€œnon-approved tire.â€ I am grateful for that first tire company for helping outside of the uhaul prescribed policies. Their parting comment to me was that they were going to take themselves off of the uhaul repair shop list since uhaul refused to give them a tire/rim! I will never use uhaul again! John - Fresno, CaJohn R.
Everything went so well, I don't know how to improve.Lawrence A.
The trailer dident handle well behing my ranger around a buck 99 but over all 10 outa 10Mason T.
El cliente no dejó un comentario.PAULA W.
The question regarding was the truck clean and well maintained was actually hard to answer. Yes the truck was very clean and the motor ran very well but if the suspension system or shocks are part of maintenance then I would have to say no it wasn't well maintained. The truck did not ride smooth. It was extremely uncomfortable, I think a covered wagon ride was probably more comfortable.ANDREW C.
I was given an address to drop off the trailer that did not exist and it was difficult to find an open Uhaul on Sunday, Labor Day weekend..kathy G.
The two men working the desk were not helpful and were a little lazy. Did not want to take me or show me where my truck was. I've rented many u hauls and that was the first time it wasn't ready and waiting for me.Katie F.
El cliente no dejó un comentario.William B.
Answer the phone.Darryl S.
Very nice serviceBrian C.
Returning was very easy and quick!Courtney I.
The truck stater would spin on some start, however it would still start after a few tries when this happened. Still great experienceevan R.
As always - quick, easy and efficient in and out. This is a stellar location!! Thank you!Kathleen S.
El cliente no dejó un comentario.Andrew D.
There would be no improvements- very friendly, quick and efficient. ¡Gracias!KATHLEEN S.
I would have given a Rating of 4 or 5 Overall except for the exceptionally poor customer service I received on location when I checked out the rental truck on Labor Day. Prior to the check-out, I had reserved a 15' truck and, yes, completed the online â€œcheck-inâ€ earlier. At that time, I was told a 10' truck was not available, but that I should check again when I arrived at the rental office. Upon arrival at the rental office, I did so and noticed several 10' trucks in the lot. When I inquired, I was politely directed to â€œLeRissaâ€ who was pre-occupied with her cellphone. She did not appear happy, nor pleased that she was working Labor Day, nor that she had to interrupt her cellphone activity. I explained that although I had reserved a 15' truck, it was more than I needed and a 10' truck would suffice. Would she mind renting the 10' truck, instead? Instead of saying that she would be glad to assist, LeRissa appeared to be annoyed (e.g. eyes rolling, attitude, sighs) by this request. When I went to inspect the truck, my wife told me later that the eye-rolls continued as I walked away. Upon returning, we completed the rental check-out and were on our way. The truck was clean and performed well. Other U-Haul staff present at the Chinden U-Haul office in Garden City appeared eager to want to provide customer service, with the exception of LeRissa. In the past, I have been quite pleased with my rental experience at the Chinden U-haul, but not this time. I am not sure what her issue was, but LeRissa was unprofessional and not well received.ANTONIO G.
El cliente no dejó un comentario.CHRISTIAN B.
El cliente no dejó un comentario.Tom L.
El cliente no dejó un comentario.Richelle L.
Easy website to schedule instillation. Excellent pre-instillation communication to confirm date/time. Location was convenient and installer was ready for vehicle. Finished product was ahead of time and looks excellent (doesn't look like an after market add on!). Couldn't be better along with a â€˜life-time' Warranty, too!Kevin R.
Excellent serviceCindy H.
Very rasy to pickup Excellent uhaul team.Michael M.
El cliente no dejó un comentario.Dennis B.
Welk done âœ…Richard M.
Not an easy fix, but more parking for customers who need to use the counter/retail areaCRAIG ALLEN R.
El cliente no dejó un comentario.ANDREW D.
My only complaint was that the van did have a bit of a cigarette smell. It didn't effect our belongings, but it wasn't comfortable driving in the van very long because of the smell.ROBERT L.
I was promised a pickup in Nampa. The day before my pickup, I was told I had to travel to Boise, during rush hour, to get the trailer. It took me three hours, round trip, to pick it up. Because of this, I missed some of my daughter's volleyball game. NOT HAPPY AT ALL!!!Richard N.
Your online return system is very difficult to use. After troubleshooting for 20 min I still could not get it to track my location and allow me to return the truck. Check oil light was on and cab/bed was not clean.SHELLY K.
Hard. To teach anyone by phone with questions I had.Dean W.
The truck smelled like smoke - a lot. And the fuel line wasn't taking gas - it took me 10 minutes to fill an 1/8 of a tank.NATHAN A.
I have been there over a year and for a good paying customer what I get in return is every few months my bill goes up for rent… Not appreciate to the customer at alljohn m. | Overall Experience
Check in took 3 employees and over a half hourMichael S.
El cliente no dejó un comentario.Alex S.
I HAD ORGINALLY ORDERED A TRUCK CLOSER TO ME SO I WOULDNT HAVE TO DRIVE MORE MILES ON THE TRUCK. BUT SOME HOW THAT GOT CHANGED. THIS WOULD HAVE BEEN 30 MINUTES AND 5 MILES INSTED IT WAS 2 HOURS AND 60 MILES THEN THE LADY ON THE ARGUES ABOUT IT AND DSAID SHE KNOWS MORE THE ME NICE NOTSusan G.
I rented 24 moving blankets for only 2 days, at a cost of only $40. I returned the blankets early and was told by the staff that I was good to go. Nothing further to do a receipt would be sent via email. Two days later I receive an updated contract for twice the price ($80 plus tax) indicating payment for 4 days' use. I can see already that I've been charged the first charge of $40 + tax (OK) and a second for $20 + tax. I called the store, but they didn't pick up. A central operator spoke to me after a lengthy wait. She agreed with me about the problem and sent me to â€œCustomer Serviceâ€, where there was an anticipated wait time of â€œ49 minutesâ€. I subsequently tried the â€œlive chatâ€ function. I submitted my question. The chat indicated I would get a response in â€œ3 minutesâ€. Seven minutes later, someone writes that they'll look into the issue but is taking time to think it over. I have work to do, pop over to email quickly, come back to find the UHaul person ended the chat because I appeared to be â€œofflineâ€. Apparently UHaul cannot be responsive to its customers. I will dispute the charge with my credit card company.Kurt E.
El cliente no dejó un comentario.VICTORIA H.
El cliente no dejó un comentario.BRENT A.
El cliente no dejó un comentario.LONNIE B.
El cliente no dejó un comentario.ROBERT A.
don't reserve online you'll have to pay certain fees twice making a $40 trip almost $90Makayla M.
So it was my fault I booked the truck for the wrong time and the manager was accommodating and let me pick it up. It was fast and efficient.PHILIP D.
Great guys doing a great jobJune V.
El cliente no dejó un comentario.JERROD M.
Quick and easy to pull up and drop off. I didn't even have to get out of the car.Cynthia J.
Great experience all around!WESLEY P.
It took us over an hour to get ahold of some one to drop off the equipment. The overall experience was terrible.Dustin W.
Awful service last two times had to rent ! Homedale made a mistake which caused me to have to rent again this weekend only to have it changed on me again and the guys at orchard location were rude ! The location they sent me to may have been so called close but it wasn't close to wear living and moving to . So very frustrating two weeks in a row which should have been only one weekend but was told could return to Homedale when in fact couldn't and they also messed up order and had to go get one somewhere elseRegina M.
El cliente no dejó un comentario.kenney J.
El cliente no dejó un comentario.Megan R.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Michal D.
El cliente no dejó un comentario.Cheryl C.
El cliente no dejó un comentario.John F.
Sean is a friendly and knowledgeable owner. Great place to do business.COBY B.
Customer service was poor. I will not return to this location ever.Scott G.
The cargo van was perfect for in town! We could take multiple trips with reasonable loads and the van was easy to drive. The back up camera took all the stress out of it! Big fan!Laura J.
El cliente no dejó un comentario.Laurie P.
El cliente no dejó un comentario.Marty S.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.Chris A.
El cliente no dejó un comentario.KATHY JOYCE B.
El cliente no dejó un comentario.CONRAD M.
El cliente no dejó un comentario.DANIEL E.
Fast and friendly service!Thomas M.
They were quick & efficient. No complaints!Donald H.
El cliente no dejó un comentario.ANA O.
El cliente no dejó un comentario.Jeannette M.
I'd recommend putting more effort into customer service. I found your customers service was extremely difficult to access. I was managing this remotely and attempted to get in touch with a human being via both the on line chat and the phone (did this simultaneously). Spent 51 minutes on hold. Before the 51 minute long hold, I got to someone who said she needed to transfer me and that it would only take a minute. I'd say she set my expectations incorrectly. Thanks for the opportunity to communicate this to you.JVC N. | Overall Experience
By far, this is the best Uhaul location we have ever used! The staff is incredible and Tim, the owner, is a great guy!Dustin B.
Great employee who hooked up our car and gave us detailed instructions on towing.BART D.
We rented a small truck because we had only a table and 8 chairs to move and it cost only 19.95. Great truck, clean, etc . However, the drivers seat is not adjustable. I am a large man and could barely get in the truck because the seat backs up to the cab wall and there isn't enough room between the wall and steering wheel to get in easily. Scrunched.....but we got the job done.paul S.
Nice and quick help at drop offTIMOTHY R.
Had a reservation at a different location. Couldn't get the website or app to work. Was advised by chat to wait till the location opened(2.5 hrs)...drove to the chinden location instead, and Sean got me I to a different truck and saved my day.JOSHUA W.
El cliente no dejó un comentario.Nick P.
El cliente no dejó un comentario.WILLIAM V.
El cliente no dejó un comentario.Christopher S.
I loved the freindly service and happyDavid B.
Professional & friendly services.KIN C.
It took leas than 10 min to drop off and be on my way!Timothy F.
El cliente no dejó un comentario.Douglas V. | Overall Experience
El cliente no dejó un comentario.Kevin A.
The rental was not ready for me at the confirmed time of 6am, so I was unable to do the 24/7 reservation.Anne D.
an advertised $29/day pick up truck cost $100 for two days rent that would be about $18,250 for a yearDonald B.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.Craig B.
From my perspective nothing all was goodEdward N.
El cliente no dejó un comentario.Alex V.
Nothing. They were awesome, friendly, and helpful.DAVID C.
El cliente no dejó un comentario.EMAD K.
El cliente no dejó un comentario.NICHOLAS R.
The outside of the truck was dirty and needed a wash.JAMES D.
El cliente no dejó un comentario.Stephen W.
Don't tell someone the location is going to be closed when it is open.WILLIAM B.
I have never been so used and mistreated in a business transaction in my LIFE! Inexcusable to be charged for double when equipment returned, while management watched me unhook it, then SNEAKING the double charge onto my Credit Card as a billing item. SHAME ON YOU for taking advantage of a customer, correction a FORMER CUSTOMER who had only ever rented from the U-Haul brand. Beyond disgusting, just outright spite is what my experience was. I hope the extra charge was worth it, as I will spend my time steering business away from this crooked shop of horrorsâ€¦pitifulDavid P.
I was running late returning my equipment and the said if I was any later then noon they would come take my stuff. And I got charge an extra day on both trucks for 3 hours time. And then they called me 4 times to find out when I was coming. Very unprofessional and rude every time.Kristin H.
All the employees were so friendly and helpful! It was fun talking to them.Al P.
Cameron Ferguson was very helpful while they were very busy. I rated this facility five stars because of his attitude.Anthony P.
El cliente no dejó un comentario.Brian R. | Overall Experience
The information disconnect between the national and local customer service staff is pretty significant. As a result, I wasted HOURS when I should have been packing the truck trying to verify where and when my contract showed I would be I at my destination and what storage I would be using. When I moved out, I cancelled the truck I had ordered but wanted to keep the rental for moving blankets which the very pleasant lady from national told me I could do. When I arrived with trailers and trucks to load nice furniture and antiques, local told me I could not rent blankets unless I rented equipment. They said it was policy bcs so many people did not return blankets. So charge them the purchase price for the unreturned blankets when you figure their final bill. I DID return all my rented blankets with the truck but I was penalized for what others did!KATHLEEN O. | Overall Experience
It was very expensive, way way to high of a price⁷ for such a small unit.Deann D. | Overall Experience
The Staff is very helpful. Call ahead for scheduling and look online. Convenient location.AMY R. | First Impressions
Part of the contract started that I would recieve a free lock. I recieved a text message stating that the lock would be in my unit upon move-in. It was not. I tried calling the office about this. After approximately 10 minutes of letting the phone ring someone who identified themselves as Jodie answered. When told the problem she at first replied that locks were not provided. That'll when informed that I read promised a lock in my unit she said that was incorrect and I needed to come inside for one. As I was exciting the storage area to cums into the building to pick up a lock Jodie left the building and drove away leaving me no opportunity to lock my unit. I had to drive to Wal-Mart and purchase a lock. I spoke to corporate about the behavior and was promised I would recieve a call back. It's been a week and no phone call. Also, I rented a 5x10 unit and it is not 5x10 no matter how you measure it. Given the broken promise of a lock, the exceedingly poor customer service by both corporate and the local location, and the incorrect unit size I just cannot recommend U-Haul storage to anyone.John C. | Online Move In
I have used 3 uhaul facilities and street level ones are the best and easiest to use.Vince R. | Overall Experience
These folks were super friendly and professional, and got me in and out very quickly.Eric H. | First Impressions
The staff went above and beyond to help me during my crazy moving weekend!Brittany M. | First Impressions
El cliente no dejó un comentario.andy a. | Overall Experience
My only problem was when we rented a truck to move out. When returning the truck we made the mistake of dropping the key in the night box before checking out on our phone, we called uhaul and the (nice) lady on the phone helped us as much as she could but yet we were charged $20.00 the next morning for not completing the process online.....and then I was told it is a way to get the customer "to help them" (uhaul).lee J. | Overall Experience
The instructions made it seem like I was supposed to move in and then get my gate key. Only one gate is accessible and to leave the key pad is rather far away. I couldn't find the keypad before office was open and struggled to get out, even with customer service on chat mobile. I couldn't reach anyone by phone. The site also makes it seem 24 hrs accessible but confuses by saying specific aloud hours.Thomas S. | Online Move In
El cliente no dejó un comentario.CODY P. | Overall Experience
El cliente no dejó un comentario.Dennis P. | First Impressions
Nice guys and girls. Bob Neal Very professional as compared to John at Twin falls store. I appreciate personal care. This my 2nd free storage w 1 ways. As i have down 13. 1 ways in 10 yrs. Appreciate the free mth for each.Tamara R. | Overall Experience
El cliente no dejó un comentario.CHERYL R. | First Impressions
El cliente no dejó un comentario.Naoki N. | First Impressions
The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.Robert W. | Online Move In
I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.COURTNEY K. | Overall Experience
Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unitSierra D. | Overall Experience
The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.Carol N. | Overall Experience
El cliente no dejó un comentario.James S. | Overall Experience
El cliente no dejó un comentario.Devi H. | Overall Experience
Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry JERRY K. | Overall Experience
Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.Carl B. | Overall Experience
El cliente no dejó un comentario.JERRY K. | First Impressions
El cliente no dejó un comentario.ADA COUNTY S. | First Impressions
If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.Carl B. | First Impressions
El cliente no dejó un comentario.barry d. | First Impressions
El cliente no dejó un comentario.Bonnie S. | Overall Experience
Will store stuff here again when I need to againShelby S. | Overall Experience
El cliente no dejó un comentario.Kaitlyn C. | Overall Experience
Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & DaveBonnie S. | First Impressions
The process was fast, first month is free! Great customer service and experience!Julie E. | First Impressions
Good service and equipment, but waiting to get served was long. Need more employees and computerstodd m. | First Impressions
Terrific ServiceMike F. | First Impressions
Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!RODNEY C. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!