Comentarios del cliente para U-Haul Moving & Storage of Garden City

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Garden City

Grado total:

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Chantell N. en

Grado:

El cliente no dejó un comentario.

Craig H. en

Grado:

El cliente no dejó un comentario.

Syringa N. en

Grado:

Gas gauge on truck may not be working correctly, I put in 18 gallons of gas for 27 miles of travel. I did this to get the gauge back up to 5/8 mark given to me when i Rented it.

Jeffrey G. en

Grado:

El cliente no dejó un comentario.

Brandon R. en

Grado:

El cliente no dejó un comentario.

Joy O. en

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El cliente no dejó un comentario.

Angelo S. en

Grado:

El cliente no dejó un comentario.

Randy C. en

Grado:

After hours return S/W was not 100%. I discovered the office provided wifi on my return trip. I appreciated that. But the uhaul app went into a loop trying to return my trailer. (Do you guys test this stuff?) The website return also frustrated me. I took care of business and put my trailer where it belonged and walked back to the office--discovering the wifi. Use the website, it prompted me for a photo of the trailer.--so I had to walk away from the building to take the picture. Then it would not upload as i was out of wifi range? walked back to the office Anyway it restarted again--prompting for pictures as it had lost the previous set I took. You might consider allowing customers to upload from the camera as your software glitches may request photos multiple times!!!!! Nice try. I eventually got past this crappy implementation. I have photos on my phone to prove I parked a clean trailer at the correct location. Too bad they could not be uploaded using your software. Oh, the trailer has a driver facing light that needs to be replaced.

Theodore C. en

Grado:

Everything was as it should be.

Richard M. en

Grado:

Garden city location is consistently awesome.

Courtney M. en

Grado:

El cliente no dejó un comentario.

Joseph H. en

Grado:

El cliente no dejó un comentario.

Gary T. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Need more help at facility when busy

Amy P. en

Grado:

The pod delivery gal, Jennifer, was very professional and friendly. On the delivery end, the girl was also friendly, efficient, and professional. I highly recommend the pod process!

Paul R. en

Grado:

I have no suggestions for improvement. The staff was quite helpful, friendly, and efficient. Very smooth.

dan K. en

Grado:

The Garden City store never answers their phone, and it goes to the national UHaul customer service rep everytime. That's where things went off track just a little. The Uhaul online/cust service phone rep told me NO modification would be needed to my bumper, and that it took 45 minutes. The Uhaul Garden City store told me it would require modification/cutting of my bumper and that it would take several hours. End result: no cutting required and it took maybe 1.5 hours. Should be noted making an online appt saves $10, but my online attempt crashed three times and the customer service rep took 20 minutes to make a simple appointment because her system kept crashing. Ray, the hitch installer in Garden City, is 100% perfection of a pro! He tells it like it is, and you can trust his work. FYI, Mondays are his day off, and although he gets in at 8am, he doesn't start hitch work until 9am. Want to guess what time the online rep scheduled my first appt? Yep, 8am. It took a few tries, but we finally got the right day and time. Fortunately I live a few minutes away, and maybe this saves someone else the headache of making another trip. Ray's work was so good that I've already recommended two friends specifically to the Garden City store (everyone inside was courteous and professional each time no matter how busy or slow it was) and to make sure Ray does the work. FYI, I never leave reviews. Ray and the Garden City store deserved this. Thank you.

MIKE E. en

Grado:

I picked trailer up at 3:30. returned at 6:30 the next day. I was charged for two days? what ? now they are re renting the trailer today. what a rip off. will never use your service again and will bad mouth your service with every opportunity.

Kevin K. en

Grado:

to much wait time

Michele A. en

Grado:

El cliente no dejó un comentario.

James and Heathe H. en

Grado:

El cliente no dejó un comentario.

Ronald K. en

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El cliente no dejó un comentario.

Michael A. en

Grado:

Thanks

Timothy C. en

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El cliente no dejó un comentario.

Joseph S. en

Grado:

Better clarification on where to drop off the equipment.

Idella E. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

Chad T. en

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El cliente no dejó un comentario.

Donald H. en

Grado:

Very friendly and great personnel. This must be one of your best locations.

Andrew E. en

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El cliente no dejó un comentario.

Richard C. en

Grado:

Very professional.

russ L. en

Grado:

Don’t overcharging your costumers for the labor.

Richard S. en

Grado:

Have used this location 3 times. My friend also used 2-3 times. Has been excellent. They are very busy yet very efficient.

Joe C. en

Grado:

I was told there was 3/4 tank of fuel in the truck. It was off by 1/8. It appears well organized and friendly, had to wait in line for a while.

Dale H. en

Grado:

El cliente no dejó un comentario.

Michele L. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

El cliente no dejó un comentario.

Anna G. en

Grado:

All was well

Amber G. en

Grado:

El cliente no dejó un comentario.

todd m. en

Grado:

Good service and equipment, but waiting to get served was long. Need more employees and computers

COLLIN S. en

Grado:

I had my storage unit for over 4 years and didn’t have an issue once. The few times I called, everyone was very friendly and helped.

CHRIS R. en

Grado:

Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.

Janae S. en

Grado:

I will definitely come back when I need to put anything in storage again!

john m. en

Grado:

Great people and helpful

Robert H. en

Grado:

It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help

Susan H. en

Grado:

The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!

Trish P. en

Grado:

It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.

Curtis P. en

Grado:

Got want I wanted..friendly..helpful..thanks ..

Kyle M. en

Grado:

Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.

Troy S. en

Grado:

Thank You.

Michael M. en

Grado:

Never went to the facility

Michael Y. en

Grado:

Jennifer really took care of us. Highly recommend!

Kris S. en

Grado:

Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!

Susan H. en

Grado:

The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!

sheri k. en

Grado:

I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!

Sierra M. en

Grado:

Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.

Mike F. en

Grado:

Terrific Service

Duane S. en

Grado:

Delivery service was excellent

Lewis & Marijane B. en

Grado:

Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.

Tracy F. en

Grado:

Awesome customer service!

RODNEY C. en

Grado:

Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!

STEPHANIE H. en

Grado:

I have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra Lee

Stephanie H. en

Grado:

Quick service!

Susan C. en

Grado:

Made reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.

terry s. en

Grado:

I rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.

Melissa B. en

Grado:

Everyone I encountered was very nice and willing to help with whatever i needed.

Scott B. en

Grado:

I used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!

Barbra n. en

Grado:

I could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not used

GREG H. en

Grado:

Crystal or krystal was great

Ronald u. en

Grado:

service was good, Ryan was very helpful

Glenn L. en

Grado:

Highly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!

JOEL B. en

Grado:

A+++

Seth G. en

Grado:

Asst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.

reuben b. en

Grado:

Krystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!

Torene B. en

Grado:

Safe and secure.

Liz C. en

Grado:

Employees were friendly and helpful.

mike m. en

Grado:

great place to store

KELSA N. en

Grado:

I will never use you guys again. The only person worth going there for is Krystal she should get promoted. F**k everything else.