Customer Reviews for U-Haul Moving & Storage of Gaithersburg

8,936 comentarios

8501 Snouffer School Rd   Gaithersburg, MD 20879

(301) 977-4130

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 977-4130

8501 Snouffer School Rd
Gaithersburg, MD 20879

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Juan O. 
Clasificación:
1.0

I was charged $148 for 58 miles. The truck was 15 foot which was 39 .99 at 8021 Snouffer School Rd, Gaithersburg, MD 20879.

AMINATA C. 
Clasificación:
5.0

Very professional and very respectful to me as a customer.

Suzanne N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
1.0

I'm not sure if it is the location or if the blame should be on Uhauls business model, but my experience was nothing short of a nightmare. I drove to the store 2 hours away (only location that had my truck apparently) just to be told my truck was not there. I drove home. I was called and told the truck was there. I drove back. It was not. I waited for 2 hours and begged for a truck because I had loaders and unloaders scheduled (non refundable) and uhaul did nothing. By some miracle, the truck I was suppose to have the day prior rolled in to the store 5 minutes before closing. I got the truck (fuel was almost empty) and left knowing I would use penske for all future moves. Never again Uhaul.

Erik S. 
Clasificación:
4.0

Super nice and understanding.

Brenisha K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Norman D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
1.0

Promised equipment wasn't available. Stuff is not knowledgeable nor helpfull.

Nikolai S. 
Clasificación:
5.0

Excellent service!

Hari S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trovale D. 
Clasificación:
5.0

Too the keys the next morning and parked it on the drop off carport. Guy offered to take care of it and that was it. Simple and short interaction- no complaints.

JOSE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Schivroy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
2.0

They need to have a better visibility is hard to tell where the line start too many items blocking the counter view, more knowledge of when their equipment has been returned.

Agustin C. 
Clasificación:
3.0

keep your promises. i booked a 26' truck almost a month in advance just to find out they did not have one available the day of my pick up. Instead of a round trip, ended doing 2 round trips and paying for more gas. very disappointed and this was my 2nd rental for this month.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD K.  |  Overall Experience 
Clasificación:
1.0

I didnt have my phone, nor was I told I needed to do a walk around or anything else ..Moved from Clarksburg md to Germantown md over 2 days 4 trips..and they charged me 398 dollars nor did I recieve the 2 dollys I was charged for

abbygail H. 
Clasificación:
2.0

The lady just told us to unhook the trailer and put it In a space? No one came to help. The assistance device had a flat tire. We dud the best we could but, We were concerned that we would not get credit for Returning the trailer.

Dorothy V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE I. 
Clasificación:
5.0

Really didn't need the motor cycle trailer when needing another trailer have opted for a smaller utility trailer

Penny W. 
Clasificación:
4.0

Agent "Lee" was graceful and creative to accommodate client with solutions to meet the clients needs. Their prices on moving supplies were unbeatable compared to the two major hardware supply companies. Senior management : Please let those who manage exceptionally to recognize their ability to perform under extra high holiday travel demands.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
4.0

The front desk team of two women Friday morning were very efficient, helpful and friendly. Thanks to them!

Martin S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Edson M.  |  Overall Experience 
Clasificación:
3.0

I liked the attendant

Theodore H. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMARI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick F. 
Clasificación:
3.0

It was not communicated with me at the time that I began my rental that there were issues with the alarm system and that I would not be able to access my unit after hours. The manager was helpful getting in, but we only got ahold of him after about 20 minutes of calling. If this information would've been provided at check in, I would've been aware that I could not access the unit after 7 and would not have driven 2 hours to access my items. After this issue, I immediately removed everything and checked out to not deal with the hassle.

SYDNEY M.  |  Overall Experience 
Clasificación:
4.0

This full scale U-Haul facilities are well stocked and have staff that know U-Haul equipment.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

james M. 
Clasificación:
1.0

The cusomer service lady in this location is very rude and uncooperative she canceled my return location and changed She also put me on hold for 15 minutes when i called

Dereje Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAT K. 
Clasificación:
5.0

Best U-haul location in the area.

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

carroll L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan A. 
Clasificación:
3.0

The staff were friendly and helpful. My comment is more focused on the app side of things. When we arrived the app produced a connection error and was initially unable to complete the check-in process. When I finally got it to go through, it said that my rental qualifications were "pending approval." Since we've used U-Haul a few times in the past, it felt like my information should have already been on file and there should not have been any issues. Secondly, the price I was quoted online for 25 miles was around $50 but the actual total ended up above $60 because there is a 50 mile minimum (according to staff). Overall, the online experience was a significant problem.

Andrew H. 
Clasificación:
4.0

The van had two tires that were under inflated. Had to switch to another van.

Ricardo C. 
Clasificación:
1.0

I arrived at opening time. The manager never showed up to work, leaving the staff to have to break into the rental office with a screw driver borrowed from the gas station next door. Once inside, they changed my rental contract, shortening it by a day, resulting in extra late fee charges when I returned the truck at the end of the reservation. I've been renting from Uhaul for years, normally without problems, but this experience was particularly bad. I blame poor management and a leaderless, flustered staff.

Jason C. 
Clasificación:
3.0

Didn't have enough blankets for rent

Carla F. 
Clasificación:
1.0

My truck was unavailable at 11am and I had to reschedule three different times. My confirmation was for a 17' truck and I was given a 10' truck at 3:30pm at a different location which refused to accept my credit card. When I got home to start my move, I noticed all my requested equipment (dollies and blankets) were never placed in the truck. So wound up paying my moving guys extra for waiting around for 4 hours.

DINHA D. 
Clasificación:
5.0

The clerk that assisted was friendly yet professional! He acknowledged me as soon as I walked in and answered my questions completely!

Jan S. 
Clasificación:
5.0

Very helpful and respectful and definitely would come back and also refer y'all to others

Jacob H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy K. 
Clasificación:
5.0

Trailer had a hole in it. Looks like it was there a while

Steve T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan L. 
Clasificación:
5.0

My rental did not look like the photos during check in.

Brian O. 
Clasificación:
5.0

Great

daniel C. 
Clasificación:
2.0

Gas was not full when we got it, still got overcharged. Very upset with how staff didn't handle our issues & was charged way too much.

Frank T. 
Clasificación:
5.0

Friendly, helpfu,l professional

Alan H. 
Clasificación:
2.0

I always rent vans and trucks from the Snouffer School road location. Never had any issues until yesterday. Rented a pickup and the tailgate would not open. I called the rental location initially after waiting on the phone for 20 minutes, and the young lady answered. She said she had no idea how to help with the tail gate, and connected me to the roadside assistance line. After she transferred me, I waited 15-20 minutes and no answer. I called back the rental office again, and received a similar answer again that I would have to call roadside assistance. I demanded to talk to a manager. The manager sent someone out to take a look a the tail gate, and he confirmed that it was not functional. He then proceeded to get me another truck ( appreciatd his follow through and getting me another truck to resolve the issue). I understand that mechanical equipment can break however this delay caused me to not complete several task that I wanted to accomplish with this rental.The rental locations needs a better process for roadside assistance. You can't expect customers to wait 20 to 30 min on the phone and get no response. If the customer is delayed due to an equipment malfunction, it's only fair to extend the rental.

Arsalan A. 
Clasificación:
5.0

Everything was great 👍

AMILCAR A. 
Clasificación:
5.0

Great customer service!

Gisele R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmy S. 
Clasificación:
4.0

The truck I rented had a leak somewhere in the roof. It ruined a sofa and there was a lot of water in my mattress. I'm hoping it doesn't start molding. I did advise the gentleman at drop off.

Luke O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
5.0

Uhaul moved our pick up location at the last minute, which was frustrating because it was in the opposite direction that we were going. But, you did call to let us know and everything went very smoothly after that. Everyone at this location was professional and the whole process was very efficient. Gracias.

Allison M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret D. 
Clasificación:
5.0

clean vans before renting

Jashan V. 
Clasificación:
4.0

Unlimited miles

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
2.0

I had an reservation/appointment for 10:30am. I arrived at 10:28am and waited for 65 minutes to be helped. There has got to be a more efficient way to get people what they have reserved online. Also what's the point of giving a credit card for the reservation if it is literally saved nowhere? Returning the trailer was even more of a nightmare. There seems to be no easy process to check back in. Also the trailer still had lawn crap in it from the last user. Lastly, I rented the trailer for 4 hours but brought it back within 2. It would be nice if the amount charged could be prorated.

Kimberley P. 
Clasificación:
4.0

Nice and pleasant person at the customer service or front desk must be nice…

alfonso B. 
Clasificación:
5.0

Everything is good

Gerardo H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen P. 
Clasificación:
4.0

You more people to save customers

godwin C. 
Clasificación:
3.0

I still have not been emailed a receipt.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector Z. 
Clasificación:
4.0

Uhaul in Owens Mills 10435 Reisterstown Road called me and specifically said the truck was available and ready for pick up the for the date of the rental. Unfortunately, they proceeded to rent out the vehicle for an in-town return and the person did not return it. We then had to drove another hour to find an available truck and it was a smaller size that originally rented.

Fiona P. 
Clasificación:
5.0

Improve the check in/out process. I don't I've ever managed to pick up equipment and be on my way in under an hour. The website is broken for returning your equipment as well, it will not let you complete the process.

Senon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyronne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lydia L. 
Clasificación:
5.0

Cleaning wiping out vehicles before next customers use

DOMINIQUE S. 
Clasificación:
3.0

To get more staff to attend to customers need on time, there was only one teller that day I went to pick up.

JESTINA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan L. 
Clasificación:
5.0

Great service in all ways!!!!

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret F. 
Clasificación:
3.0

truck was beyond dirty. AC didn't work. Radio didn't work. Sounded like it was about to fall apart. If needed for longer I wouldn't have accepted a truck in that condition. So dirty!

Justin N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah K. 
Clasificación:
3.0

I would have liked to have invoice of what I was charged but never received one. They just had me leave the U-Haul outside with key in it. I would still like to have the receipt

koline H. 
Clasificación:
3.0

The staff was not the most friendly or cooperative. My initial phone call, the gentlemen who answered was short and not very polite, almost like I was a bother to him to be asking for help. Perhaps a little more customer service training is in order

bryant G. 
Clasificación:
4.0

Staff is good

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo G. 
Clasificación:
5.0

I got checked out quickly

Malcolm K. 
Clasificación:
5.0

Gracias

Mike H. 
Clasificación:
3.0

Exelent

Alex P.  |  First Impressions 
Clasificación:
2.0

The staff did help to get the storage. Access card didn't work and the unit was the dirtiest one I have ever seen. Also there was mice droppings everywhere in the unit. I borrowed broom and swept the unit myself before I could move in. Notified the staff and they didn't care, there was no response or apologies.

Manpreet R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX M.  |  Overall Experience 
Clasificación:
1.0

Staff was rude. The kid who works there has no idea what hes doing and no one seems to care. Some of the things that were you placed your walk on or damaged badly. On top of that the kid who worked there does not know how to use the computer whatsoever because we asked him for the closest store unit near the door and he gave us One Furthest away from the door saying that that was the only one available in that building but when we got there there was a literally 3 right next to the door.

Jame P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie J.  |  Overall Experience 
Clasificación:
5.0

All good…front desk staff made it easy

Robert K.  |  Overall Experience 
Clasificación:
4.0

Extend hours for access

Kerry E.  |  First Impressions 
Clasificación:
5.0

I have been a long time renter at this facility. (10years). It's always been clean and well maintained. Customer service has been helpful whenever I had an issue. Please do not publish these comments anywhere.

KATHLEEN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L.  |  First Impressions 
Clasificación:
4.0

It was amazing

ENID P.  |  Overall Experience 
Clasificación:
5.0

Truly Professionals!!!

Herbert E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raqia B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ashwin r.  |  Overall Experience 
Clasificación:
5.0

We have been customer since 2013 And are pleased with the service we have received.

SANDRA R.  |  First Impressions 
Clasificación:
3.0

You need more people assistring customers.There was a very long line by the time I was finished even though the person helping me was also multi taksing with others at the same time. I was not able to get into the locker I rented since I did not have anything to cut the temporary plastic lock on it. I was not told about this and no one was there. So I need to go back today with a scissor and do this. Please fix your survey and add a third answer. I cannot say whether or not the locker was clean since I have not been able to see it as explained above. Forcing me to answer these questions with a yea or no is making me provide a negative answer when it might not be correct so I can finish this survey.

robert c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene C.  |  First Impressions 
Clasificación:
5.0

Good experience, I recomend this Uhaul facility

Barbara M.  |  Overall Experience 
Clasificación:
5.0

Jonathon Flores (the manager of this location) was very professional and hospitable. He was always helpful and made the process so much easier. He deserves a raise and recognition. I will recommend this location to family and friends.

Tiffany P.  |  Overall Experience 
Clasificación:
4.0

High prices for the space provided.

STACEY A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

KOI B.  |  First Impressions 
Clasificación:
4.0

Facility was clean and easy to access! Staff was knowledgeable and friendly. Only wish there was a couple more to help move the line along because it usually would get busy in the office area.

BENJAMIN D.  |  Overall Experience 
Clasificación:
5.0

N/C

Rennee H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS M.  |  Overall Experience 
Clasificación:
4.0

Too much activity from my former 1280 storage.

Abdulai b.  |  Overall Experience 
Clasificación:
5.0

Facilities were well maintained and clean. Access and security a plus. No bad encounters. I would recommend.

MICHAEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean B.  |  Overall Experience 
Clasificación:
4.0

Had to hook up trailer myself on pickup and drop off, trailer had no parking brakes and could not be secured safely. Never had to hook or unhook trailer myself before.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MILDRED G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DeShonta r.  |  Overall Experience 
Clasificación:
5.0

Thank you for managing and running a customer service oriented business.

Jackie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

makia k.  |  Overall Experience 
Clasificación:
4.0

Wish the storage access was open later.

Michele A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff F.  |  Overall Experience 
Clasificación:
5.0

There is ample parking for your personal vehicle. They were out of furniture dollies for rental, but they did have them for sale.

Pamela G.  |  First Impressions 
Clasificación:
3.0

When closing my account the associate didn't know how to close the unintended account. He should've been trained

Xiomara F.  |  Overall Experience 
Clasificación:
5.0

Always clean and always secure. I rented from here for many years and aside from the yearly nominal rent increase (went up about $5 per month each year), I thoroughly enjoyed this location. It was VERY clean, always, with easy access, parking, and available carts for toting belongings from the unit to the loading dock. We moved, and that's the only reason I closed out my rental here.

GERALD H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLEY B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TETIAHON V.  |  First Impressions 
Clasificación:
5.0

The staff was very flexible and helpful. We needed to upgrade to a larger space and they handled everything smoothly. Good technology interface also helped.

JOSEPH T.  |  Overall Experience 
Clasificación:
1.0

I was given a storage room that was already occupied! So when my movers went to move my items in the storage unit, they couldn't. The office was closed and their manager's 24 hour emergency number kept going to voicemail. Horrible experience ever! Now I have a uhaul truck full of my items sitting outside of my apartment building. Be sure to check your unit BEFORE you decide to move in after hours!

Regena W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer N.  |  Online Move In 
Clasificación:
3.0

My only concern is that I went to the facility after reserving a non-air conditioned unit. When she asked me what did I want I said a non-air conditioned unit. The lady behind the counter then proceeded to give me what I now realize is an air conditioning unit. The items that I'm storing do not require air conditioning. She has therefore double the price of what I have to pay monthly which increases the chance that I might not be able to pay. I was trying to get a unit that I'm sure that I could afford every month. Why she decided to give me whatever unit she wanted confuses me. The reason I went to that facility is because I went to my U-Haul account first and checked locations where I can find a non-air conditioning unit on the first floor. I don't want to ride elevators so I wanted the first floor and I don't need air conditioning. The ad also said something about a month free which she first confirmed then later told me oh my manager says that only applies if you had a one-way U-Haul rental.

Vincent B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaitlin B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jamaal M.  |  Overall Experience 
Clasificación:
5.0

Using this location for years and no problem st all

MAX M.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and ready to answer my questions. This is a great place to rent a storage unit.

Gertha M.  |  Overall Experience 
Clasificación:
4.0

Alarm kept on going off non stop

Jackson M.  |  Overall Experience 
Clasificación:
4.0

I takes forever for anyone to answer the phone. Some staff member ( female person) was very rude... not polite . The others were very professional and pleasant.

JEAN L.  |  Overall Experience 
Clasificación:
4.0

Corporate customer service was incredibly helpful throughout my experience.

Acacia O.  |  First Impressions 
Clasificación:
4.0

I think we should have access at any time without being charged extra. And the key pad needs to be repaired so the alarm won't go off.

sheila i.  |  Overall Experience 
Clasificación:
5.0

Made my storage easy,. just got a notice for a late charge on the storage unit 2170. I was told not to pay anything if I vacated the unit before the 5th of the month. Jonathan told me not to pay anything if I was moving out. I will disregard the late notice. Please correct your error.

Renee M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

anthony a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachael M.  |  Overall Experience 
Clasificación:
1.0

The system was down on Sunday when I went to return the van. Had to leave the van overnight and came by the next morning at 9AM and had to wait for an hour because there was only one person helping the couple in front of me who was having some problems with the storage unit who eventually left to go to another storage facility. So I could finally unload the van into the storage unit and I missed a job that I had to be at on Monday morning because of this. I would like to get the 2nd month free because of the inconvenience.

Isaac L.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Jhalesiya G.  |  Overall Experience 
Clasificación:
5.0

I selected no for access because if I have a entry card and a key for my lock, I should be able to load or get something from my space anytime I need. Also, must do something about alarm that sounds every time I use my space.

Robert K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Silas D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS M.  |  Overall Experience 
Clasificación:
5.0

Well run store.

Richard G.  |  First Impressions 
Clasificación:
5.0

good customer service

BALMORY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B.  |  Overall Experience 
Clasificación:
5.0

The U Haul staff was always friendly and helpful. Sometimes the lines were long but I believe they were trying to provide the best service to the customers. The storage facility was clean and spotless and carts were readily available. The area where people would leave their no-longer wanted items was promptly cleared out whether by U Haul staff or folks' new treasure. This U Haul facility is a pleasant place to store your items. Just be sure to swipe your card before opening your storage space to prevent the alarm from going off.

JUDY H.  |  Overall Experience 
Clasificación:
5.0

Natalie was fantastic to work with in every aspect of my turning in of a trailer rented in another State, and rental of an inside storage unit. Jonathan Flores, the General Manager, was very cooperative and agreed to my requests which I presented to Natalie.

THOMAS G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT G.  |  Overall Experience 
Clasificación:
3.0

Once i was charged for one year in Advance,ended up over drawing my Account. The pricing was right at the Start, but kept on increasing the monthly rent from $89.00 to $109.00 that's the reason i Pulled Off.

ARUNAKUMAR S.  |  Overall Experience 
Clasificación:
4.0

My issues was the constant raise in prices.

Jessica L.  |  Overall Experience 
Clasificación:
5.0

Jhonathan the manager a top full resources guy

CARLOS M.  |  First Impressions 
Clasificación:
5.0

Eric knows his job. He took extra time to explain the rates, unit sizes, and walked me through the procedure. Very experienced and friendly. He made everything easier for me.

Cecilia A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J.  |  Overall Experience 
Clasificación:
5.0

Dexter was very professional, knowledgeable and informative! I completed a one day trip and Dexter made my move-in storage process easy! He is truly an asset to U-Haul , thanks again Dexter!!

roberta K.  |  First Impressions 
Clasificación:
1.0

I requested a refund of a late fee in July. The location manager apparently issued a VIP certificate that I never learned about. I followed up with him 3 or 4 times without a response. He still hasn't responded to me. I had to email service@uhaul.com to get it credited to my account. Lastly, I was told by an employee staffing the office front desk that we had to access our storage units during office hours even though the posted access hours are outside office hours! Had they posted that information somewhere, that would have saved me a late night trip to the facility when I couldn't access my unit!

Joaquin C.  |  First Impressions 
Clasificación:
3.0

Terrible customer service. The Hispanics (the 2 Southamerican-probably Bolivians) working outside are rude and unhelpful. The lady who closed the account also rude.

Edgar R.  |  Overall Experience 
Clasificación:
5.0

Dexter, the front desk person was extremely helpful,He helped us find a unit that suited our needs, He took.his time to explain everything to us and how storage facilities worked.In addition, there were plenty of carts of different sizes to move the things to store. The unit was clean and ready to use. A tiring job made much easier.

samuel a.  |  First Impressions 
Clasificación:
5.0

Keili was great, very helpful knew everything she give her gm

Alex C.  |  Overall Experience 
Clasificación:
5.0

24 hour Access was suspended

ROBERT J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan F.  |  Overall Experience 
Clasificación:
3.0

While I'm happy with the service , I'm very disappointed that on my move in a employee car was blocking my unit , I went inside and wait 20 minutes to let someone know about it , later that day in the afternoon I came back and again a different car was there , and today Sunday 06/28 at 11:30 am I came back again and it's blocked , I can't be going to ask someone to move their car all the time I visit my unit , and I see plenty of parking space available , why ? Next time I won't notify and if I damage a car I won't take responsibility , please respect that no everyone has the time to wait until move their cars . Very bad if this is continue I will have to find another place to store my stuff .

Ever R.  |  First Impressions 
Clasificación:
2.0

We had used UHAUL to store some items from our home temporarily while we had our house on the market. The 1st storage unit we had was at the back of the building and had a water leak. Thankfully, I had stuff in rubber tubs and nothing was damaged. However, UHAUL did not seem to care. I asked for a different unit and there were none available, so I suggested a larger unit for the same rate. The check in process and dealing with people working there is extremely SLOW. If you plan to go into the office, be prepared to wait or be in there for at least 30 minutes until you speak to someone. I would not use this facility again or recommend that anyone else does.

Sunshine W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindia H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

juan f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE S.  |  Overall Experience 
Clasificación:
3.0

The person who helped me has a very bad attitude and manners.

manuel L.  |  First Impressions 
Clasificación:
4.0

Met our needs

Mark G.  |  First Impressions 
Clasificación:
5.0

The staff were very friendly and welcoming. I would recommend to friends and family!

Sona C.  |  Overall Experience 
Clasificación:
5.0

Keri was of great help

Justin Z.  |  First Impressions 
Clasificación:
5.0

All good along the "way". Thank you.

Branislav D.  |  First Impressions 
Clasificación:
5.0

Excelent

Silas D.  |  Overall Experience 
Clasificación:
5.0

Jordan assisted me and provided excellent customer service. He was knowledgeable, informative, good attitude, & pleasant. Overall, I like this facility and the various options; I hope alarms wrk soon.

nanci D.  |  First Impressions 
Clasificación:
5.0

Jordan was especially helpful

jong c.  |  Overall Experience 
Clasificación:
5.0

Every little issue was patiently and kindly resolved by personnel. We've rented 3 different trucks and air-conditioned storage unit. All were very clean and looked as brand new. Great experience!

Yuliya P.  |  Overall Experience 
Clasificación:
1.0

The woman helping me was not strong on customers service, did not listen, did not want to listen, was cold and distant...

FANNY F.  |  First Impressions 
Clasificación:
4.0

24 hour access not available (card activation didn't work) which defeated purpose of renting unit while boyfriend also had truck

Jennifer C.  |  First Impressions 
Clasificación:
5.0

Courteous staff. May my move into the storage unit easy

jong c.  |  First Impressions 
Clasificación:
5.0

Everything was effortlessly perfect, thank you so much.

Salimata C.  |  First Impressions 
Clasificación:
5.0

Jordan and Jonathan were professional and provided great service. Gracias.

Mary M.  |  First Impressions 
Clasificación:
1.0

Employees were very rude

Lisa A.  |  Overall Experience 
Clasificación:
5.0

Very professional and helpful personnel and very clean facilities

Yuliya P.  |  First Impressions 
Clasificación:
5.0

All was well I was treted the best way possible thanks to all the staff at the U-Hul faciltity storage may be I will be back becaurse no condition is permanet thanks to everyone

Zainab G.  |  Overall Experience 
Clasificación:
5.0

Juan did a great job of setting me up and introducing me to my storage unit, as well as getting me into my rental van and on my way!

Martin S.  |  First Impressions 
Clasificación:
5.0

Over the years of having a storage unit, I never experienced any negative interactions and the facility was always clean no matter what time of the day. Keep up the good work!

MADIA H.  |  Overall Experience 
Clasificación:
5.0

I highly recommend U-Haul Storage Facility! The facility is well kept and the bathrooms are always clean.

Valerie R.  |  Overall Experience 
Clasificación:
5.0

High quality service, found the staff to be helpful and kind. We got a storage unit there and it was easy to get stuff into it.

Vikarma B.  |  First Impressions 
Clasificación:
5.0

Helpful and friendly service. Clean facilities. Supplies well stocked.

Kurt P.  |  First Impressions 
Clasificación:
5.0

Very good

Brian W.  |  Overall Experience 
Clasificación:
5.0

Think storage and payment system was all I could ask for...thanks

JAMES L.  |  Overall Experience 
Clasificación:
4.0

I had completed my payment to UHAUL on Nov. 3rd which was $260.61. UHAUL is keeping charging me in my credit card. on Dec. 1st $258.45. on Jan. 1st $258.45. Return back my money.

Nazneen A.  |  Overall Experience 
Clasificación:
1.0

Disgusting

Ronald G.  |  Overall Experience 
Clasificación:
3.0

.

sadat t.  |  Overall Experience 
Clasificación: