It’s very difficult to get in contact with the office and it’s hold time to just get back to corporate was just ridiculous
Bridget S. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Fuqua
Testimonials From Recent Customers
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the worker was very helpful and polite!
Wanda R. | First ImpressionsTrained employees
Alfredo Z.Staff not helpful and didn't know what she was doing. Took me to the rental and had me drive thru narrow and crowded places inside the rental facility.
Alfredo Z.Keep up the great work
Daisy V.The manager that works there and and the guy that works with him they are very good people you should be thankful to have someone like them working for you they are good people
James J. | First ImpressionsThe worker at front desk was a amazing person listen helpful kind keep this employee she rock
TRACY C.Better parking near access to move stuff
NANCY E. | First ImpressionsCustomer service was TOO NOTCH!!! This location was excellent in every way.
Anthony R.Rude employee, poor maintained trucks
Dean E.Great experience. Terrific staff, very helpful and TEAM work witnessed in flow of procedures. Would be shocked to see or hear a negative word now or in the future. Best care you could ask for especially during the challenge of any type of move. Anyone would be foolish to miss the opportunity to experience the service from this location.
enuice a. | First ImpressionsFantastic service. Great group of people working together with the dream team attitude. Very polite and respectful. Couldn't ask for better experience.
enuice a. | Overall ExperienceGreat staff, above and beyond with service with care and concern to details and needs.
enuice a. | First ImpressionsThis guys are very helpful, I like that how they make easy my moving day, definitely I recommended this location for friends, the price was very good for me, they don't make lose time. thanks Uhaul and give a greet to this guys working on this location
Carlos A G.It seemed as if we were inconveniencing the workers when the unit doors needed to be unlocked each time going and we went approximately 3x during the storage. The insects were horrible inside the unit. We literally had to place a bum inside the garage of the house before placing it inside. Which there was no issue within critters prior to placing furniture in the storage unit.
Doris B. | Overall ExperienceGM is very rude and seems to be prejudice. I had to contact customer service every encounter I had with the GM. I am just glad to be out of the storage.
Valisha W. | Overall ExperienceThe employee was friendly and very helpful! He explained everything in details! I would highly recommend this store and will do!
robert A.Friendly service.
JOE D.Very helpful and courteous
Morshed M.Verbally let the customer know what options are available regarding returning the equipment.
Colleen M.Trisha checked me out and while doing so I told her need to rent a utility dolly so she told me it was one inside the van. When I got to the storage unit to load I discovered inside the van an appliance dolly. That's the wrong tool for the job and luckily the office had a dolly I could use for moving boxes. I told her I couldn't use the dolly and she still charged me for it's rental. I've used Uhaul a lot this month but in the future I'll do business with another company.
Lawanda W.You have the Best crew and I wouldn't change anything unless promotion is possible. Christian, Jeremy and Tristan are impeccable
enuice A.The manager Christian is extremely disrespectful and rude I was locked out of my storage on 2 occasions due to Christian refusing to open the storage door during office hours I was charged a month after I moved out of this storage unit and was still spoken to rudely by management by saying “I should have started moving earlier he has things to do and was closing before time” I don’t recommend anyone to this storage/uhaul facility
Aquishia J. | Overall Experiencethe guy who helped me, christian, i believe his name was, was so helpful & friendly! good experience and would recommend to anyone who needs storage or uhaul services.
Brenley W. | First ImpressionsThey kept my stuff safe for 15 years. I moved so I needed my stuff.
CHRISTOPHER W. | Overall ExperienceEverything went well
jackie F.Christian was great
Kyle M. | Overall ExperienceI was greeted in a kind & helpful manner and had all my equipment ready to go! Would use this location again if I need a rental
Hannah R.Nothing. Customer service was awesome.
Johnna B.Christian Ruiz provided excellent service and was courteous and kind. He offered me cold water and processed the truck return with great professionalism and consideration...Thank you, I appreciate your help.
May G.Kind of overpriced, but I feel as if U-Haul should not charge so much per mile
Douglas R.I dropped off my rental truck two days earlier than planned. There is only one worker at this store with more work load than possible. I got my e-receipt two days later stating that I kept the rental truck one extra day , and I was charged for gas even though I returned it exactly where I was asked to. When I confronted the man, he told me yes, that was his mistake and that I had to call “customer service†in order to get my refund. I cannot believe he could look me in my eyes with a straight face and tell me he knew he was wrong but STILL charged me $88 even though all the paperwork shows he was in the wrong. This was a very long distance move for a new start for my family and I, and losing money dishonestly from a new state I wanted to call home is so disheartening
Jazmyn J.The rental process was so quick and easy. Definitely recommend them to others.
SYLVIA M.Great staff. Wonderful experience EVERYTIME
John M.The process was smooth and easy from booking to pickup / drop off. Reps were very nice and helpful.
jacqueline H.My trucks brakes were not working properly. Tristan was great with her customer service. Also the power steering is going out.
JOSE G.Great service, the representative on site was friendly ans very helpful, made the process easy. Would definitely rent from this location again.
Remy F.My roof had a minor leak which caused some rust and water spots on some items due to outside storing unit. Outside period is a risk taker.
Rene C. | Overall ExperienceService was great.Some slow on paper work.
francis F.Excellent!
Destinee S.The guy that helped us at 12 4 75 gulf freeway was awesome great help I'd go back as a matter of fact when I rented a truck and took the truck back I rented a storage unit for myself thanks again for all the help
Edward G. | First ImpressionsWhat they have to do is return the money we overpaid when we rented the trucks on time. Yesterday, when I rented a truck, I paid more and they still haven't returned anything to me.
Elias R.Great customer service.
Anayo A.Process was very smooth!! rental and everything I ordered was ready when I arrived. then they saved me a couple hundred dollars by rearranging my order when I got there!! I couldn't be happier with the service they gave me !! Thank ya'll
Jenniifer S. | First ImpressionsThanks for working with us!
Belinda W.Staff is always helpful and involved hands on with any issues concerning the storage facility securement.
Eric B. | Overall ExperienceExcelente servicio
Ellery S. | First ImpressionsVacuum the previous renters cracker crumbs from the dash well above the steering well along with the seats. Typical American slobs have to stuff their face while driving!
ARNOLD P.Christian, Provided Me With Excellent/ Outstanding Customer Service In My Uhaul Rental Experience. He Is An Excellent Employee. I Also Have A Storage Unit At The Rental Location. The Staff Does Outstanding Work And I Commend Them Greatly. Bryan Acker
BRYAN A.Personal amable
Ted D.Storage can be a little pricey and employees weren’t always available to answer phones when customers called.
JANIE G. | Overall ExperienceYour staff was very kind, understanding and very attentive. Gracias
Diamond R.Extra person in office so customers aren't waiting
ezekuiel R.Thank you for your fast and friendly service! :)
Diana O.I was nervous at first because it’s my first time renting a storage but it was a breeze!
Melissa R. | First ImpressionsI had issues with my account info. As a Christmas gift I got Covid. The manager was very understanding with my homelessness and medical condition he and his staff and the contact person that called me where great. That facility and the manager went above and beyond. I will be going back when I am ready to move. I can't say enough. Very kind and respectful of my situation. Please forward my comments to the manager.
David C. | Overall ExperienceDoes not take ownership of what happens on their property.
Sandy E. | Overall Experience¡Gracias!
RAYMOND C. | Overall ExperienceThey didn't have the size truck I ordered and gave me a smaller one. They couldn't give me the blankets I ordered. My mileage was increased with two trips and my U-help time was increased by an hour. Of course I had to pay the extra costs. My worst experience with u-haul
Michael O.Muy buen servicio y attencion
JOSE A.Thank you for being open while others were closed!
MAIRA R. | First ImpressionsThe reservation was for 6am, yet the location I was supposed to p/u at was not open until 7:30am. THEN when we came back, were told that it was actually another location (altogether we were sent to 4 different locations) and we were ultimately told that the truck would not be ready until 9:45am. We had to reschedule the movers putting us back an entire day (we moved out of state) and costing an additional $300. AND, to put the cherry on top of this customer service experience, the $80 refund I was promised due to the late time, did not apply once I got the truck and the lady at the last location was extremely rude, I don't even have the energy to finish this to convey how rude. All I can say is, I will NEVER use U-Haul again.
Kathryn L.Make sure the customer knows that pickup and DROP OFF are done through mobile check in. I filled the tank to full where it was when I got it like they said and whomever checked in my truck didnt put the truth. It was around 8:03pm when I dropped it off
CHRISTINA H.I found everything I needed with this location I would definitely recommend it to family and friends that's in need of renting equipment or storage and their price is affordable.
Sandra C.OMG. David listened to me through all my crying and was still able to understand how serious my situation was. He came up with the best solution for me and my son who just had heart transplant. and he helped me have a plan for the next week or two so I can return home ASAP. Above and beyond and explained everything to me.
David C. | First ImpressionsIt would have been EXCELLENT!!! Someone in the office forgot to close my account when I moved out so I was charged $149.00 on my credit card. Now I'm waiting for it to be credit back to my account.
Tyrone L. | Overall ExperienceTruck was ready to go at pick up and I was even able to extend my rental period. Staff was super nice and accommodating. I've used this location several times and they have all been positive.
Jordan P.Everything was so easy and smooth and the representative that assisted me when I picked up the rental was so friendly and nice. Will definitely recommending to anyone I know that may need U-haul.
ANNA CAROLINA S.The friendliest most helpful staff. If I stay over here I will always use this location.
Bridget S. | First ImpressionsI would definitely recommend this facility to family and friends. The staff were very friendly and I had a pleasant experience.
Natasha S. | First ImpressionsOne thing is you paid on the first due of the month, and you would not get money back after move out of the storage unit early. That suck!
CANDACE F. | Overall ExperienceGrounds are kept clean and well maintained for the most part. In my unit there had been water damage to my furniture due to a leak from the ceiling. As a result the installation was hanging down. The leaked caused water stains on some of my items. Also, I was not notified that the electronic access system failed and therefore all passcodes were deactivated. Luckily the office was opened the day I tried to gain access. Overall, all things considered, I would still recommend them to others.
MICHELLE ALLEN R. | Overall ExperienceSatisfecho con el servicio.
jose r. | Overall Experience.
Whitley M. | First ImpressionsGreat service overall
Reginald H. | First ImpressionsVery helpful
Tammy S. | First ImpressionsA very positive 2 year stay. Thank you
terrence h. | Overall ExperienceThere are some great people there and some not so great. But I will say that there are several issues that arose where the higher ups with uhaul resolved very quickly. I know that every one of us is under a lot of stress during this time so I will say that they are doing the best they can to provide a great customer experience. I just wish the hours to access the climate controlled storage was clearly stated that it is only during office hours and not until 10pm. Be advised.
CASSANDRA B. | Overall ExperienceMr Verlander was very helpful, polite, knowledgeable, eager to assist, etc I am quite certain that he is an asset to your company.
CRAIG P. | First ImpressionsMy unit, was not an outside storage, but inside the building, it was not climate controlled, my items had mold forming on my furniture, was not 24/7 accessible, only accessible during the office hours, and my lock was changed without notification, the staff person couldn't find the key for the lock that was placed on my unit, I had to wait two days before I could get into the unit. I was not pleased on the few occasions that I went to the unit.
REGINA T. | Overall ExperienceThe only thing I had a problem with was the unit I had when I needed it after office hours it was a inconvenience because they would close and lock the door to building where my unit was and it was very inconvenience and it was hard trying to get someone to come and open it for me.
ALONZO S. | Overall Experiencethe thing is that i was not told that the initial unit that i had rented 261 was not 24 hours access so the door for me to go into the climate controlled storage was locked when i got there, spent 1 hour at the location trying to talk to customer service, joseph helped me get to another storage room that was 24 hours and door to go in was open, he told me that i might have to move my stuff back to the initial storage i had rented, issue is that my family is on vacation, i only had two guys that was able to help me move the stuff just for this time, starting monday, i am alone, also i have a finger chopped off with stiches due to a work accident, a 6 month old baby that needs care, and i have nobody to move the things back to another unit, and i would really really aprecciate if i could keep my things in unit 283, i think there are moments in life when there always and eception, i think i deserve it this time, please, and im looking for a place to move as soon as possible, last trip i got locked in the facility for 30 minits before customer service could open a gate since my controll works just for 5am until 10 pm, a couple of issues and miss understanding , is my second time renting at this location and i would do it again, please be considerate and help me, really need it, thanks
CARLOS T. | First ImpressionsUsually the access door closet to my storage unit is locked during business hours :(
BRIDGET ELAINE N. | First ImpressionsTristan from the Fuqua location went the extra mile and beyond for me. I had to change my storage unit 3 times. And each time she was understanding with me. She listened to me and also reminded me of the 1 month free because i also had a truck rental. I walked in yesterday confused and stressed. Normally my mother handles things like this. Tristan deserves recognition and a day with all the trimmings. Thank you Tristan.
veronica g. | First ImpressionsChristian is great. Very professional and friendly.
Lorena s. | First ImpressionsMy storage unit looked like someone tried to break in it and the last time I had a unit there it was broken into and over 20k of tools were stolen thinking yall would of upgraded the cameras by now but apparently yall just dont give 2 shits
Mark g. | Overall ExperienceExperience was above average. The employees were very friendly and helpful. Only con is the storage units had pests like lizards and roaches.
Long V. | Overall ExperienceI really appreciate all the staff and I would recommend anybody
anna p. | Overall ExperienceI wish there was more communication with auto drafts. Whenever my cards expire, I get charged with Kate fees because I naturally forget everything that needs to be updated at once.
KAYLA C. | Overall ExperienceCaring and helpful staff!!
jill o. | Overall ExperienceThe new staff is very friendly and helpful.
STEPHANIE H. | First ImpressionsI would definitely use this storage again.
diana g. | Overall ExperienceThe staff is friendly but unfortunately, my rent was raised right after I took a storage place, if I would know in advance that my rent will be increased within a month I would have sought another place. The staff informed me that they have nothing to do with the rent increase and suggested calling the corporate office, I called them they said the local facility will handle it or the local manager will resolve the issue, I spoke to the manager but they put the monkey back on the corporate office, so far nothing has been resolved.
Sarwar S. | First ImpressionsThe gentlemen there was extremely patient and helpful.
Amber B. | First ImpressionsJordan and Ashton were both the most amazing and incredible people I’ve met ever using Uhaul. They both have renewed my faith in the company They both need a raise!
katherine c. | First ImpressionsMy lock was changed someone had access to storage staff member lied about it personal items were stolen asked staff whom ever had taken items just please return they had access for at least four months. I've had surgeries had not been able to walk just want my parents items back!!!
VIRGIL J. | Overall ExperienceThanks for all the years of service!!
Alton H. | Overall ExperienceHe was very kind and friendly and patient with a great personality and a great smile i give him a 100'ponts
Marry R. | First ImpressionsAll our things stayed clean and safe while in the storage. Thanks UHaul
EUGENE M. | Overall ExperienceMy car battery went dead and by the time we got someone to jumpstart it, it was after 10:00 and we were locked in. I phoned the accident number and was connected with someone who supplied a code so we could get out...the staff was great though as we were allowed to stay past closing to finish unloading our items. I highly recommend this location as the problem with being locked in was partially my fault.
PAUL A. | First ImpressionsGuy was very helpful n knowledgeable
KAHELE IKEMO A. | First Impressions