Customer Reviews for U-Haul Moving & Storage of Frederick

8,391 comentarios

400-410 Prospect Blvd   Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

(301) 624-5540

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 624-5540

400-410 Prospect Blvd
Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Prospect St. Frederick MD. The facilities are clean and well maintained. The staff ALL have great demeanors and work hard to provide a great experience. Only one change or area of improvement..... the parking for customers is non existent. Yes, customer can park on the street but that's nonsense . Customers should be able to leave their vehicles on Uhaul property. The street parking is crowded and someone will 100% attempt to break into your car. Thanks Uhaul. Another smooth move thanks to you and your employees.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence H. 
Clasificación:
5.0

I wasn't able to use the trailer because of the limited ramp width. So I was charged for 30 minutes of time.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
2.0

clean the trucks, make sure the ac works, and make sure the tires are ok

Summer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
5.0

Best UHaul place to rent from as the staff works hard and is very competent at their jobs.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

Your 6' wide trailer has an opening of 5' making it impossible to drive in a 6' wide mower. This created a big problem for me in having to disassemble the mower to make it fir.

Richard A. 
Clasificación:
5.0

No issues

Charles L. 
Clasificación:
1.0

I cut myself on some debris that was left in the truck from another customer. There was also legos and a bottle rocket in the back of the truck. The truck was not full of fuel like they usually are, and I had to stop right away to fill the truck up. I only used $50.00 of the $100.00 more that I put in. I told the lady at the desk this and her response was "Thank You So Much" and not anything about refunding the difference. I had the truck back 4 hours earlier as well. I have rented from here many times but never had these problems.

ERIC Z. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashli S. 
Clasificación:
5.0

Extraordinario servicio al cliente

mike M. 
Clasificación:
5.0

Great customer service from those I talked to. The woman who checked in my trailer was amazing. Warm and funny. She completely took care of unhitching the trailer. She made returning the equipment enjoyable. The crew who moved the trucks around to clear a path was very slow and led to quite a jam of traffic. Other than that the experience was a breeze.

ALLEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William J. 
Clasificación:
3.0

The process of picking up the uhaul was very slow. I arrived prior to my rental time and was still in line 20 minutes. I was third in line and there were at least 9 people behind me. The procedure for returns was also unclear.

Shannon C. 
Clasificación:
5.0

Cargo van was great. Clean easy to drive, even got reasonable gas mileage.

thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
5.0

Mannyhelper.com

MANUEL G. 
Clasificación:
3.0

They should send a final receipt to your email or hand you one when you give the keys back to break down all fees I didn't receive a final receipt but I had another uhaul withdraw from my account very unprofessional

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

Train the person who is hooking up the trailers better . Took them 30 minutes to hook up and attach a simple auto trailer to the vehicle . Other than that the person was very respectful and easy to talk to . Overall I would definitely recommend people to come to this location because everyone who works their are awesome.

Justin L. 
Clasificación:
5.0

Let the staff have access to corporate rentals. I stood there for over 45 minutes as Stephanie figured it out. Without her I woulda walked out the door

Zac K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio L. 
Clasificación:
1.0

online booking early morning on sunday, not the right uhaul size, cant move the uhaul out . everywhere parked other uhaul and blocked the drive way. customer service didnt answer oner. waited more than one hour on phone line to speak some one. had to waituntill open the office to move the uhaul. waiting time too long. side mirror start to shake and turn when i drive freeway,. overall everything bad. n

Pabodha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA H. 
Clasificación:
3.0

The fact that I was basically forced to go to the location to pick up and return was ridiculous. Uhaul was absolutely no help in helping a single mom of 4 kids. And the fact that I wasn't aloud to return to a closer location to help me save money was even more ridiculous. I will try my hardest to ever have to use UHaul ever again and will never recommend it to anyone. There was zero “helping” me find any type of solution.

Brittany D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnelle H. 
Clasificación:
4.0

It was Friday late afternoon, they were fully booked, the place was packed, and they had one person working the register. The on line checkin didn't work, so I waited 30 min through 7 customers to ask about online, was told it would come up with a key number, then it didn't, then I waited 30 min through another 7 person line to speak to the only person at the desk. The inefficiencies of how things work really stand out when you have to wait an hour to get a truck that was reserved. Lady was very nice and knowledgeable, but tried a little to hard to customize the experience for everyone. Fine when lines are short, but with long lines, it would be better not to run around finding things and people for one customer while many wait. Why doesn't U-Haul supply the register with a driver's license scanner? If I book online, enter my info, have an account, and select no for add-on insurance etc, why am I asked for info again at the desk? Again, if there's no line, I only mind a little, but I'd I have to stand around for an hour listening to people give info already given it's tough.

Adam B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
4.0

Staff was friendly and accommodating

Tom H. 
Clasificación:
4.0

There was one customer tying up 2 employees while he tried to figure out the best rate / get someone else to pay for the rental, etc. The one employee eventually broke away and checked me in.

Carm A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rashaad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy A. 
Clasificación:
2.0

Make sure everything from the order is in the truck, leave the truck where you say it is, make sure it has gas in it,

George B. 
Clasificación:
4.0

Check entire vehicle before renting. There was a very loud frame member vibration noise coming from the underside of the truck.

Sean H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

There were no furniture dollies but other than that it was great the staff was friendly and efficient

Trudy M. 
Clasificación:
5.0

Sara Domingues is always so very helpful and a pleasure to deal with I rent many, many trucks there and she is one of the best! Always very courteous. Cheryl the manager is a blessing to deal with. She always understands the needs for my auction business. I won't go to Penske Rentals or Enterprise because of my working relationship with Cheryl. She is a great asset to your business. Howard Parzow, Auctioneer

Howard P. 
Clasificación:
5.0

Give some sort of discount to repeat customers

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert C. 
Clasificación:
5.0

Nothing, customer service was great!

DENNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

Nothing stay the same

Blake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ram D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

This is always our go-to Uhaul pick-up. Great options, great customer service!

Holly A. 
Clasificación:
5.0

Awesome

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
1.0

Customer service at the location i used was awful.

ANTONIO J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley F. 
Clasificación:
5.0

An excellent experience. The staff were very customer focused at both the pickup and the return stages. The checkout and accepting the condition of the vehicle electronically with photos is genius. Gracias

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis D. 
Clasificación:
5.0

Easy to pick up and return equipment.

Gidget G. 
Clasificación:
4.0

Little or no customer parking at this location. Not sure how you'd fix that but it's definitely an issue. Otherwise this location is great, plenty of equipment, short wait times, great staff - it's where I always rent from.

Russell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin W. 
Clasificación:
5.0

Excellent service

ROMEO A. 
Clasificación:
3.0

I was lied to about the gas tank being filled up and that I had to return it full. I spent $$ on gas I didn't have to because I was misled

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanjay K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
5.0

Everyone are Nice in this location

Ali N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashutosh R. 
Clasificación:
4.0

This was my first experience doubting the honesty of Uhaul. I started with 1/2 tank of gas, I drovethepickup truck, exactly 23 miles.i put3 gallons of gas in the tank before returned the truck… The gauge showed that I had less gas than started with… meaning one of two things 1 The pickup truck gets much less than 8 mpg OR 2. There is deliberate tampering with the fuel gage… You tell me.

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S.  |  Overall Experience 
Clasificación:
5.0

The facility was clean and easily accessible, the staff was helpful and knowledgeable. Very focused on safety and security.

Trevor P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica N. 
Clasificación:
4.0

My only "complaint" was that there was not enough help for the number of customers. Otherwise, I have always appreciated the efforts of the folks who assist me. ¡Gracias!

WILLIAM C. 
Clasificación:
5.0

I did not receive a return confirmation and always did previously. Why not?

Allen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sadegh P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
5.0

Try to remove the animal hair from the seats by vacuuming or tape rolling.

SHARON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne C. 
Clasificación:
5.0

Excellent service. Thanks.

Brian S. 
Clasificación:
5.0

everyone was very nice and professional.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

I had two interactions with staff. The first was over the phone with MacKinze. On that basis I would recommend other storage companies. The second was in person with a women at the Frederick MD Prospect facility. That was a good interaction with a helpful and professional person and is the basis for my multiple choice picks above.

Stephen J G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Mackenzie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S.  |  First Impressions 
Clasificación:
5.0

Having a place to store boxes during the move was a big help. Clean air conditioned well lite and safe. Thank you so very much Hugh atkins

Hugh A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel D.  |  Overall Experience 
Clasificación:
4.0

My only regret is that I wasn't able to get some personal belongings before it went for auction. Due to covid I lost control of my unit.

Lori M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david a.  |  First Impressions 
Clasificación:
2.0

Dead mouse in unit when moved in. Staff are useless. They park their personal cars under the covered access to the building making it crowded to load and unload. They are very not helpful and I'll likely never use uhaul for anything ever again.

JEREMY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mikala j.  |  Overall Experience 
Clasificación:
5.0

This was my second time storing at this facility.....nice people, clean and dry storage. Couldn't ask for more really.

Terri R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stefanie k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres R.  |  First Impressions 
Clasificación:
5.0

I was already with everyone, but when we went to the storage area there was a man that going in and out of the unit and. kept looking around and staring at us

Patrica J.  |  Overall Experience 
Clasificación:
4.0

Access to the sliding doors on building F was cut off early

keith m.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Dustin F.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely helpful and went above and beyond to help me get the final box in my car and checked out even though it was minutes before closing time.

william s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrica J.  |  First Impressions 
Clasificación:
5.0

Great place to rent storage or a truck.

CHERYL J.  |  First Impressions 
Clasificación:
5.0

Thanks U-Haul ✔️

Bruno O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Corrie P.  |  Overall Experience 
Clasificación:
5.0

We were very pleased with our rental experience and would recommend this facility to anyone in need.

Peter A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIAGO MIGUEL C.  |  Overall Experience 
Clasificación:
5.0

Great customer service, overall great experience with them.

Kevin O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

norman P.  |  First Impressions 
Clasificación:
3.0

The unit was clean, but I was surprised that it did not have any light inside. I also was frustrated that I could not call the location directly. Finally, the posted hours said it was open until 10pm, but I could not actually access the space after 7pm. During the business week, this was really inconvenient!

Amanda R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret A.  |  Overall Experience 
Clasificación:
5.0

Thank you! The staff were friendly and helpful. We appreciate it.

Robert B.  |  First Impressions 
Clasificación:
4.0

The staff here are amazing and helpful! I wish I had extra money to give them a bonus, they deserve it. The only reason I did not select excellent is the security. While we have to punch in a code for security, I would put in my code and frequently when I opened my unit, the alarm would still go off. The alarm is in place, but seemed to not serve a purpose as it would go off and nothing else would occur. For the short time I was there it was okay, and I was in and out of my unit weekly, so I was able to check on my belongings. If I had to leave it there without checking in on it for a period of time, I don't know if I would have kept my belongings there.

Amy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY G.  |  Overall Experience 
Clasificación:
5.0

This has been a very good experience. Unfortunately due to no ones fault mice did get in and ruin some things but after so many years I guess I expected that

KATHERINE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen W.  |  First Impressions 
Clasificación:
1.0

Your customer service is the WORST I have ever encountered. Your voice mail system SUCKS!..NO ONE PICKS UP THE PHONE. I would recommend people NEVER use u-haul... as I would only as a very last resort. TERRIBLE customer service!... period.

Theodore C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ISRAEL T.  |  Overall Experience 
Clasificación:
1.0

When we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.

Theresa M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nasir M.  |  Overall Experience 
Clasificación:
3.0

I came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may

anthony c.  |  First Impressions 
Clasificación:
4.0

My issue is that I couldn't use the storage unit due to it being too small. I requested a refund, was told the GM was 99% sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she's be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she'd have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.

Teesha C.  |  Overall Experience 
Clasificación:
5.0

Rented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusing

ULRIKE K.  |  Overall Experience 
Clasificación:
5.0

I rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. Los recomiendo, son excelentes. And... they represent U-haul well. Very satisfied customer. Gracias.

Theodore C.  |  First Impressions 
Clasificación:
5.0

5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.

Lettie F.  |  Overall Experience 
Clasificación:
4.0

Thank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush

SHAUNETTE A.  |  Overall Experience 
Clasificación:
4.0

The only problem I found was entering in existing the complex, With only one way in it caused traffic problems

phillp p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  Online Move In 
Clasificación:
4.0

I'm sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.

Frank R.  |  Overall Experience 
Clasificación:
3.0

Everything was great. The only thing I would complain about is the parking for uhual it's very Cluttered and you can't get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I'll find my unit number. So better explanation would have been great.

Alexandra M.  |  First Impressions 
Clasificación:
5.0

The staff was very polite and respectful

Barbara S.  |  First Impressions 
Clasificación:
5.0

Excellent staff friendly and courteous!!

Brian S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Artaz B.  |  First Impressions 
Clasificación:
2.0

Charge me too much

Lakezia H.  |  Overall Experience 
Clasificación:
4.0

No Parking

Michael D.  |  Overall Experience 
Clasificación:
2.0

Hard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !

Frank S.  |  Overall Experience 
Clasificación:
5.0

I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!

Juana A.  |  First Impressions 
Clasificación:
1.0

Cheryl the general manager needs training and should not be a manager

JEFFREY B.  |  Overall Experience 
Clasificación:
5.0

Gracias por su servicio y su amabilidad con sus clientes.

carmen o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob T.  |  Overall Experience 
Clasificación:
2.0

I recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.

Frank S.  |  First Impressions 
Clasificación:
5.0

The staff was consistently friendly, helpful, and professional.

REBECCA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice C.  |  Overall Experience 
Clasificación:
5.0

All of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.

Christopher M.  |  Overall Experience 
Clasificación:
5.0

Storage facility is kept very clean. I had no problems!

CHERYL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly.

james d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD W.  |  First Impressions 
Clasificación:
5.0

You have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. THANK YOU!

Lucy H.  |  Overall Experience 
Clasificación:
5.0

Only a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.

KLINE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  Overall Experience 
Clasificación:
4.0

I never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator

WESLEY JEROME W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH A.  |  Overall Experience 
Clasificación:
4.0

The storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. ¡Gracias!

Ambers B.  |  Overall Experience 
Clasificación:
3.0

I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.

MIKA H.  |  First Impressions 
Clasificación:
5.0

The storage facility is clean and well maintained!

Christopher M.  |  First Impressions 
Clasificación:
3.0

The facility was nice but the price kept going up!

NICHOLE T.  |  Overall Experience 
Clasificación:
5.0

Very helpful in every aspect.

CARVER CLARK G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G.  |  Overall Experience 
Clasificación:
3.0

The dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.

William K.  |  First Impressions 
Clasificación:
3.0

Elevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.

Chelsea K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M.  |  Overall Experience 
Clasificación:
5.0

that place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..

kelly g.  |  Overall Experience 
Clasificación:
4.0

Associate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.

Todd E.  |  First Impressions 
Clasificación:
5.0

Manager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.

William J T.  |  Overall Experience 
Clasificación:
5.0

Cheryl is amazing!

anthony f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE J.  |  Overall Experience 
Clasificación:
1.0

I had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death

Maria G.  |  Overall Experience 
Clasificación:
1.0

Worst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over $300 from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.

WAYNE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin S.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone

Karen B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah S.  |  Overall Experience 
Clasificación:
5.0

Good service

Jose R.  |  Overall Experience 
Clasificación:
1.0

Rodent drooping and damage to my items

Lestine P.  |  Overall Experience 
Clasificación:
5.0

I think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!

carl m.  |  Overall Experience 
Clasificación:
5.0

The staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.

jennifer s.  |  Overall Experience 
Clasificación:
5.0

Very pleased,would highly recommend.

Ed v.  |  Overall Experience 
Clasificación:
5.0

Every detail is handled professionally and precisely. I even experienced credit card difficulty where the card issuer changed my numbers and it was handled efficiently and to everyone's satisfaction.

CRAIG V.  |  Overall Experience 
Clasificación:
5.0

the staff is the best from the manager, Cheryl, on down.

carl m.  |  Overall Experience 
Clasificación:
3.0

They continued to bill me even after I moved out. The one manager was always rude and I was often told they couldnt help or accommodate me.

samantha F.  |  Overall Experience 
Clasificación:
5.0

We had a very enjoyable experience renting the storage unit.

Verena R.  |  First Impressions 
Clasificación:
5.0

The employees at this facility are helpful and attentive and have always been friendly and accommodating to me.

Erika A.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. Personal attention to my needs and the facility is very organized and clean

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

The staff whether it was on the telephone or in person were very friendly and eagerly willing to help in any way possible.

ANGELA F.  |  Overall Experience 
Clasificación:
3.0

This store should be a U-Haul rental or a storage facility but cant seem to handle both. There are always trucks parked beside my storage units and then I have to go to the office with the truck numbe

William W.  |  Overall Experience 
Clasificación:
4.0

Price for the space was kind of high; but it was clean and the staff friendly

THOMAS C.  |  Overall Experience 
Clasificación:
5.0

Great customer service.Thank You U-Haul

JEROME W.  |  First Impressions 
Clasificación:
5.0

The lady who helped me was excellent

Mary C.  |  First Impressions 
Clasificación:
5.0

Unfortunately, the space my daughter ordered was insufficient. The customer service representative did everything to try to help. She was able to get another small unit on the same floor.

Mary Anne L.  |  First Impressions 
Clasificación:
5.0

Very kind and helpful staff.

Erika A.  |  First Impressions 
Clasificación:
5.0

Plenty of friendly, courteous employees to help customers. The store was very clean and organized.

michael m.  |  First Impressions 
Clasificación:
5.0

.

Esteban G.  |  Overall Experience 
Clasificación:
4.0

Everyone was very friendly and helpful

Betty S.  |  Overall Experience 
Clasificación:
5.0

Everyone was knowledgeable and friendly

Kimberly M.  |  First Impressions 
Clasificación:
5.0

Very pleasant place, staff was very courteous.

James S.  |  Overall Experience 
Clasificación:
3.0

Unorganized - Very slow process

Betty S.  |  First Impressions 
Clasificación:
1.0

Horrible manager. She never returns a phone call unless you threaten something legal. They are still trying to bill me for a storage unit I checked out of almost a month ago! 4 calls and no return yet

Keren R.  |  Overall Experience 
Clasificación:
5.0

My experience with U Haul was GREAT, I have not one complain. The staff is very knowledgeable and courteous, facility is always clean. Thank you guys I appreciate you all.

Andria K.  |  Overall Experience 
Clasificación:
3.0

Location is extremely and dangerously congested. Counter person needed for those buying supplies only so they don't leave without a purchase.

William J T.  |  First Impressions 
Clasificación:
4.0

Great service, long wait time

Christopher N.  |  First Impressions 
Clasificación:
5.0

Very busy day. Every employee was very polite and helpful.

Esteban G.  |  First Impressions 
Clasificación:
5.0

The girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.

Jenifer B.  |  First Impressions 
Clasificación:
4.0

Very good in communicating via email. On one occasion, after hurricanes Irma and Maria I could not put monies into my account because there was no power and tried to explain but was charged late fee.

OCTAVIO Q.  |  Overall Experience 
Clasificación:
3.0

Much confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.

Donna L.  |  First Impressions 
Clasificación:
4.0

David was great to work with all the staff is great very helpful

ROXANNE B.  |  Overall Experience 
Clasificación:
5.0

Excellent experience!

TOM K.  |  Overall Experience 
Clasificación:
5.0

The staff is very helpful and friendly.

BRIAN A.  |  Overall Experience 
Clasificación:
5.0

The staff is wonderful and very good at what they do to provide excellent customer service. We received excellent customer service from Christie Parker. We look forward to using your services again.

EDWARD B.  |  Overall Experience 
Clasificación:
5.0

The staff here is great! What makes it more relevant is that the individuals I dealt with were new to U-Haul like brand new! Their attitude friendliness and desire to assist was above and beyond!!

carl m.  |  First Impressions 
Clasificación:
5.0

Great customer service and friendly stafff. Willing to help in anyway they could.

Jeffrey J.  |  First Impressions 
Clasificación:
5.0

My only complaint would be the logistics of parking. It is difficult to navigate through

jill p.  |  Overall Experience 
Clasificación:
4.0

The area where storage bins are located

Robin C.  |  First Impressions 
Clasificación:
4.0

Overall, my experience with using this U-Haul for storage and transport was very positive. The climate controlled facility was clean and well maintained. The staff at pick up was friendly & fast.

Amanda F.  |  Overall Experience 
Clasificación:
5.0

Rep was very nice and helpful and funny

Clinton J.  |  First Impressions 
Clasificación:
5.0

Have always had good success in dealing with U-Haul at this facility. Am a repeat customer.

RITA s.  |  Overall Experience 
Clasificación:
3.0

Price is high and too quick to charge late fees

Eddie G.  |  Overall Experience 
Clasificación:
1.0

I never opened a storage unit with U-haul. Apparently an ex employee did it using my reservation. And it took months to straighten out. People said they would call and never did. I had to talk to corp

Reeaz B.  |  Overall Experience 
Clasificación:
5.0

From start to finish, U-Haul has been professional and friendly! ¡Gracias!

Lucy H. | Reservación
Clasificación:
5.0

Convenient and good value -

Tara W.  |  Overall Experience 
Clasificación:
5.0

I have done business with this UHaul location for many years. Always helpful, patient, and professional. Connie, a U Haul employee there was truly helpful!!

JUANA A.  |  Overall Experience 
Clasificación:
3.0

Had inside unit. All of my furniture had mold on it. out door unit is fine??

pool c.  |  Overall Experience 
Clasificación:
3.0

Facility was nice but they always seemed to be short staffed. Anytime I went into the store location I always had to wait before being able to talk to any of the staff.

NEIL B.  |  Overall Experience 
Clasificación:
4.0

Rosemary was so helpful and really went above and beyond to make my experience great. I would definitely be a repeat customer.I can't give excellent rating because entrance and exit needs to be better

Allen s. | Reservación
Clasificación:
2.0

Our unit was blocked by cars or storage pods every time we tried to access it. We were also overcharged when we moved out and I am still waiting for the manager to call me about my refund.

Blake H.  |  Overall Experience 
Clasificación:
5.0

Person that helped was awesome.

Rudy F. | Reservación
Clasificación:
1.0

After reserving a unit online I was told that I'd have to get a different unit because

Amanda F. | Reservación
Clasificación:
1.0

One of the worst storage facilities I have ever utilized. There are frequently 40+ trucks parked all over the place, usually blocking the entrance and most of the storage areas. Staff unhelpful.

JOHN F.  |  Overall Experience 
Clasificación:
5.0

I cancelled my reservation

MUHAMMAD K. | Reservación
Clasificación:
5.0

Is always a pleasure doing business with this location. Have had 3 units here and have never had any problems. Will use in the future when needed.

JOHN S.  |  Overall Experience 
Clasificación:
4.0

Employees were always parking in the front under the roof meant to keep the customers dry when loading not leaving any space for customers and blocking entrances. Always asking them to please move

GEOFFREY G.  |  Overall Experience 
Clasificación:
4.0

You need to hire MORE staff

Clayton A.  |  Overall Experience 
Clasificación:
3.0

I had my storage unit for 5 years. Every single time I would attempt to access my unit, employees cars were parked in front of my unit. It was a horribly frustrating experience,

WENDY N.  |  Overall Experience 
Clasificación:
5.0

My 1 issue is customer svc. inside the store. This is a busy location - there would be one person ringing up customers & two people doing nothing (not on phone,etc). They're young; need management.

James D.  |  Overall Experience 
Clasificación:
5.0

Even though the place is secured with cameras and codes, we are not able to access our units after 7 p.m. that gives an hour or two after people get of work to access their unit during weekdays

Melody J.  |  Overall Experience 
Clasificación:
5.0

Excellent service

carla s.  |  Overall Experience 
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