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CYNTHIA FCustomer Reviews for U-Haul Moving & Storage of Frederick
Testimonials From Recent Customers
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We got screwed over on mileage
Hailey FGood communication
DENNIS TThe front desk lady (Tasia) was very kind and easy to work with. However, the vehicle was filthy, it had crumbs, stains, and residue in every cupholder. I work for a rental company personally and could already tell the vehicle had not been touched up since the last or maybe 2 previous renters. To top it off, your assistant manager at the branch I picked up from wanted to charge me a $25 cleaning fee for a bag of bolts and a singular plank. That is absurd. I also returned the vehicle after filling up 4 gallons (which should have given me 1/4) but was charged an additional $28 for the refuel fee. This means that I was getting less than 10 miles a gallon which doesn't make sense (unless theres something wrong with the emission). Taking care and maintaining the product that brings in customers should be a priority yet this is the opposite of what I experienced. I don't know what values U-Haul holds when it comes to customer service, but this wasn't even close to subpar. P.S There probably is something wrong with the emission because it barely went over 50 MPH without stalling at times. Again, maintain the integrity of your product.
PHUC LI reserved a 6x12 trailer and when I got there the trailer had not been returned by the renter before me. They called the renter and stated they were needing the trailer longer than expected. I ended up up with a 4x8 trailer that took me longer to use because it was smaller. I was not able to get all of the yard waste removed. I think the staff should check to see if the equipment is available and if not then call the next renter to inform them of the situation.
KENNETH KThe service, the truck and the location could not have been better. From the time I picked up the truck till the time I dropped the truck off were perfect. Thanks so much for a wonderful experience..
TIMOTHY MSuperb service and support !
CHRISTOPHER CAll good
jeffery lBecause system was down in Indy, dropping off in Maryland was a struggle and took 30 mins.
William SJust the cabine no have a lot space for tool People the rest is very good thank you
ISABEL CAAA CUSTOMER SERVICE
MICHAEL SAlways a great experience with this uhaul facility. Everyone is always pleasant and efficient!
STEVEN WIt’s a very professional well operated business I would use this service again.
HOWARD LPeople were very helpful there.
HOWARD Pvery friendly and easy process, this location has everything you need, well maintained and great staff
PAUL EThe ease of getting in and out was amazing. Very friendly staff. Vehicle was clean and well maintained
DARLENE GFriendly and efficient!
DAVID Kreturn is a bit crowded but great folks try to come out make easier
DONALD BGreatest place
MANUEL GWell-run facility but price is too high. I rented a non climate controlled 10x10 unit for over $200 per month. 10 minutes up the road I now have a climate controlled 10x15 unit for $175, and that doesn't include the promotional discount. They also didn't stop charging for insurance after I told them my homeowners policy covered storage units.
Matthew C | Overall ExperienceFreddy was so friendly, easy on the eyes too. I was very impressed by how easy it was to do this being it was my first time. Thank you all for your kindness!
travis g | Overall ExperienceThe staff and management at this location is excellent!
CHERYL TI am not happy that I was charged $20.00 after hour fee and $23.75 For gas!! They switched trucks and I never got new contract for new truck the gas on my contact was a between 3/8 and 1/2. I know what I paid for gas and $23.75 is more than what I would have paid. I was not told about the after hour fee or what the hours of operation for where I was to return it. I had till Sunday to return but I returned it on Saturday. I do not agree with this. Not I am a happy person
Migmetta DThis was the easiest truck rental. The staff members were completely accommodating when I had to change my truck size. Much improved from the old days of renting a truck. Way to go Uhaul!!
ROBERT JI rather go to Triangle motors
BLANDINE AMarvin was absolutely fantastic in completing the rental. Extremely quick and helpful--he did a fantastic job. The staff who received the trailer when I returned also did a great job removing the trailer so I could leave.
IAN SCharging a fee 3/4 of the rental price for an after hours drop off is totally ridiculous!!!!
ERIC JProfessional staff/Excellent communication.
DANIEL CFront desk people were very pleasant
RICHARD AWarn us that the price we paid for the trailer will be over double when we bring it after U-Haul is closed. I picked it up at 6:45 p.m. one night dropped it off at 7:30 the next night, I clean it put it in line, put the lock on it It's all set Yes I got charged the next day for after hours delivery. That's new to me I rent these a few times a year this is the first time that's come up.
TOMMY VEverything was great! Easy reservation process and super staff
Katherine SAll staff I encountered were very considerate and friendly. My only complaint is about the slightly strange location of the storage facility. Without gps difficult to find.
Kathie B | Overall ExperienceThis wasn't the guaranteed location I reserved my uhaul for. I had to go out of my way to get to this place, costing me extra time, mileage, and gas. Returned it to find no one would talk to me about drop off .
AARON SNo suggestions. I was very happy with your service.
NICOLE PThe parking is horrendous at this location / that’s the only thing.
DEENA BNot much! The ladies were friendly, and I was in and out of there in no time.
CHARLES BMannyhelper always rent here The best place
MANUEL Geverything was great sand all the staff were courteous and friendly
DAVID EI rated this experience as poor because of the lack of clarity, transparency and poor communication with every associate I spoke with prior to moving my reservation from the Evergreen Service Center location to this 400-410 location. My initial location where I scheduled to pick up my rental truck to move was at the Evergreen Service Center location. It was scheduled for 1030am pick-up. I arrived at the facility at 10am and there was no attendant present, so I had to call Uhaul's toll free number to get some assistance with my reservation. It began to snow, and it was freezing outside that morning. And when I finally got a hold of someone, they told me I would need to complete my reservation through the app. My issue with that is, that could've been resolved prior to me arriving at the facility to pick up the truck, had I been notified. Instead, I had to complete this through the application and the verification process was terrible. I called several times to get assistance and the lady I spoke to was rude and even when I explained to her that it was freezing out, she did not even show any sympathy. After multiple attempts to completing the questionnaire, uploading pictures of my driver's license and also listing a contact for verification, it still did not work. I called and the next few associates I spoke to could not trouble shoot. After about an hour of trying to complete the process, I finally gave up and decided to call on last time and I spoke to another associate who directed me to go to a Uhaul location with an attendant. It was frustrating and a complete waste of my time while freezing out. Because of the situation, I was not able to begin my move until 1pm, instead of 1030am. I had to transfer my reservation to the 400-410 location. Upon arriving at the 400-410 location, Tameaka was very helpful and worked to get things correct for me. But again, the poor rating was the all-around poor customer service I received from the associates with home I spoke to on the phone. Unfortunately, I don't recall their names. There was no type of sympathy, and no one seemed to know what they were doing.
Will QLucky is the Man with a plan. And he remembers when you leave your phone in the bathroom 路♀️ Super helpful and always pleasant.
CHELSEA CThe truck was not clean. I'm not prissy but this was clearly just put back as was. Also, I tried the online check in and it took longer and was a bigger pain than using the counter.
Martin S$30 Insurance is toomuch
BHUBAN PLess clutter
ROBERT MPoor customer service at pickup but excellent at dropoff
ORTON PNot one thing! Very noticeable quality Customer Service From start to finish!
HOPE DThe truck: Heat didn't work. Had a stick plastered over the fuel gage. And driver side door wasn't sealed properly
CHARLES SGreat place we always rent here Smal and large moving Manyhelper
MANUEL GIt's probably been a thing forever, but why do you start the fuel tanks at 3/4? I went by your estimated gallons to fill it back to 3/4 and ended up putting too much in. It would make life easier for everyone if you just had it start at full and have customers bring it back full. That's all though. I was happy with the truck and the location.
ROBERT DEveryone was great at this location very helpful
DOMINIQUE TContinue having great customer service, the people who help were fantastic.
Mario MVery speedy checkout.
WILLIAM LNone. Equipment manager was quick to hook up the trailer and send me on my way. Management checked me out and was fast but detailed. Best U-Haul experience I've had thus far.
TRAVIS MThe driver side door was messed up and it was so loud for all 141 miles!
THOMAS HLovely facility and very busy. Worked with me on an alternate time to pick up my trailer. Helped me get everything safe for the road.
TRACY EMannyhelper. Always here We love this place ❤️
MANUEL GVery busy. But got in and out fast. This place is a little tricky to get into because of the street set up.
Chad KNada
ROBERT WThey handled the drop off procedure with ease and efficiency. Thank you to the Frederick team.
Alan LI was charged a cleaning fee when I know I left the truck in a clean condition. I received poor customer service from the manager and the customer service on the phone. I would never use this location again.
FREDDIE WI originally reserved a 15 foot moving van at a different location and they failed to provide me with a truck the day of my move. Fortunately, this location was a few miles away and not only supplied me with the 15 foot truck but also discounted my rental rate. I was very pleased. Thank you.
James JAmazing service
GELAGEL AThey handed the key to me and gave me the truck number but they forgot to tell me where to look on the truck for the number. I had a reservation and it would have been nice for them to have cleaned the snoew off anf pulled it up to the front door.
JOHN HEd has saved my life, just need to get to my car to grab some clean clothes and a few other things . Thank you for everything!! Did the blown tire get replaced, it almost killed me .
GREG M | First ImpressionsThe store manager was awesome!!!
EBONY D | Overall ExperienceThe manager Samantha is absolutely amazing and took care of everything I needed and gave me the best options for everything. I would highly recommend this place to anyone who's trying to rent a storage unit or a moving a truck.
Umer Z | Overall ExperienceI did the rental for my unit online while I was picking up a truck. Got more storage information along with my unit number. Got back to the location with my stuff to put in the unit at 5pm just as the location was about to close. Went to my unit 1034 and notice there was a U-Haul truck blocking my unit with no space to enter. I rushed back to the office just in time a see all the employees heading to there car I informed them of the situation. The male employee telling me the office is close and there is nothing he could do for me to gain access to my unit. One of the female employee to the time to drive to my unit . While she was gone he kept arguing tell me I need to come back tomorrow because the location was close and there is nothing that can be done for me to access my unit. The female employee came back got the key for the truck that was booking my car bit and moved the truck. Worse customer service I've ever received from a U-Haul worker.
KEVIN P | Online Move InEl servicio esta bueno en esta compañía
JOSE S | First Impressionsuhaul at 400-410 prospect St, Frederick is a great place. all of the staff was wonderful.
Dean M | Overall ExperienceThe manager Sam is amazing! I highly recommend this location!!!!
Shemeka F | Overall ExperienceToo expensive
Clive E | First ImpressionsWhen cleaning out my storage unit, I found rat/mice dropping all over my couch and belongings. They had a mouse trap in the unit but was not positioned properly as if they just threw it in there.
Marty P | Overall ExperienceLong time storage rental customer here (~13 years), couldn't have had a better experience despite long succession of local managers and facility staff. Would gladly return, gladly recommend. All the best to Sam and her team!
CHARLES F | Overall ExperienceRat got in storage did not like that at all
Jacqueline F | Overall ExperienceA great UHaul facility - we have used many of your services. Your people are also very good.
Marc B | Overall ExperienceAlso, JS Moving moved my 3 units to Hagerstown in a carefully backed 26' truck. They were quick, efficient and polite. They were early for our meeting and took extra care in making sure all items were handled properly.
Linda B | Overall ExperienceThe storage facility was always clean and well lit. The of my unit was very convenient for me, allowing easy and fast movement of items in the unit. I would recommend this storage facility to anyone.
Michael G | Overall ExperienceThis location I had a great experience. Thanks!
Kathy A | Overall Experiencecharged me $700 before i had to abandon the unit that I tried telling them for multiple months I didn't need anymore. I was out of the state and they wouldn't let me do anything unless I physically came in sign a piece of paper that took 30 seconds. Not to mention the Manager , Samantha has a terrible attitude and is great frankly a mean person. I will not be renting a U-Haul unit ever again let alone from this location
Kyle L | Overall ExperienceThe staff were friendly and helpful, and the location is convenient, I’ll be coming back if I need another storage unit in the future.
James C | Overall ExperienceThis U-Haul storage facility is always kept very clean and secure. I've used it many times and will continue to use it in years to come.
TOM K | Overall ExperienceStaff was helpful and respectful. I would definitely recommend this specific location and U-haul's overall business because of the service we received.
Kai N | Overall ExperienceOnly improvement would be to provide ramps for those drive-up inits that have the large curb in front of them.
Andrew L | First ImpressionsThe sales staff was very polite and helpful. They carried packing boxes to my car for me.
Kathryn B | Overall ExperienceOutstanding storage company. The staff was very professional ND friendly.
LAVONNE g | Overall ExperienceBring back traskcans/dumpsters. The manager Sam was awesome and worked with me. The assistant manager Freddie, as well as a customer service rep named Zach. We're very friendly and very helpful.
Kelly B | Overall ExperienceThe 5 starts belong to the staff, the people! I have always found them to be very helpful and friendly.
Jason J | Overall ExperienceSuch a friendly group of people. I had recently moved to the area and they were so amazing to help me with things.
rose b | Overall ExperienceUnit was clean, easy to access and was close to an area where I could park my vehicle. The area around the unit was well lit and security controlled
Michael G | First ImpressionsVery friendly & excellent customer service; very accommodating as well!
MaryJ A | First ImpressionsSad to leave U-Haul storage. Cost that continues increasing is the factor that I had to move to other storage facility which saves me over $100 with the exact same amenities minus hours.
Kevin J | Overall ExperienceEven though there was a slight issue finding an open storage unit the rest of the experience was great. The manager was very helpful in resolving issues and helping me get my truck returned.
Timothy C | First ImpressionsManfred was amazing. Reassuring and friendly. Very professional and showed me the ropes. Moving furniture from my parents home due to their passing so it was a stressful time. Highly recommend working with Manfredy. He is an asset to U-Haul.
Nicole W | First ImpressionsMy unit was infested with vermin causing an extreme amount of financial loss to my property. In addition every time I attempted to access my unit there were trucks and pulleys blocking access. Overall I will never use this storage location again.
Renee H | Overall ExperienceVery nice facility
DAVID S | First ImpressionsThanks to all who was very kind and helpful, very good ppl
Carol H | Overall ExperienceThanks for you help with my storage needs.
Dennis F | Overall ExperienceFriendly, eager to please, problem solvers
George C | First ImpressionsRat/Mice droppings inside my unit! Price increase is not worth the storage. You were already overcharging!
christian B | Overall ExperienceThe facility is very good, the customer service at this location is below average at best, customers are not a priority, I was charged for a storage unit the day I moved out, when I asked for a refund, I was told at the sales counter that Uhaul doesn't do that, so I call customer service who had to call the location and the operator was on hold for 15 minutes, I guess customer service isn't a priority as well. Another incident I was at the counter waiting for service and 4 associates were outside side talking while I waited 10 minutes, they didn't help until I went out and got them, I like Uhauls services which I use 6-5 times a year, I won't use location ever again and may look for a different provider
Bart P | Overall ExperienceThe location was excellent but the unit rented and verified was not reserved by the 800 number which left us with out a storage unit as reserved However the General Manager was able to find a unit that was just moved out
Mark M | First ImpressionsThe entire place is incredibly clean. I always felt safe and secure.
Regina D | Overall ExperienceExcellent customer service. Happy, helpful staff.
Mark L | Overall ExperienceThe purpose of long-term storage is just what it means. To be ridiculed by staff for directions to our unit is inappropriate. To be blatantly asked how can we not know where it is 1 your job to assist us. 2 be polite and professional. As a Walmart corporate Mgr I move alot with extended times in an area. Your rates went up drastically from account opened to closed. Your staff are a reflection of management, perhaps time for a change or deep look at turn over metrics. We asked about account reduction since we used half a month. We were told not my job or department. Office staff is the worst I've seen,that falls on management. Lastly we missed or even late in 4 years. Glad I'm not a uhaul Corporate manager to evaluate. If I was I'd remove all staff and the Management team. Lastly to charge us a full month at half month one would think be extended. Thank you for your unprofessional,courtesy with less then helpful staff.
James I | Overall ExperienceThe GM her name is Samantha She was really helpful in helping me in every way and everyone else to at the store and I will recommend friends to come over there.
Wenceslao P | Overall ExperienceI've stored my family's personal belongings in Uhauls facility for 10 years. The staff has always been helpful and friendly. As we move away from Frederick, MD we Thank You for excellent service and giving us peace of mind!
DAVID R | Overall ExperienceBest manager I've ever been associated with, and I was in retail management for 15 years, and she can teach me a thing or two.
JON C | Overall ExperienceUHaul replaced the garage doors last year. I asked to be called to witness.Twice I visited to make sure I would be notified. No call...they lost my keys & had to cut the lock. They threw all my stuff on top of each other & broke several pieces of glass from frames. NO EXCUSE !!!!!!
PETER S | Overall ExperienceDid not like rent increases hence my leaving
alex u | Overall ExperienceLocation is too crowded with U-Haul trucks and trailer when trying to access storage unit.
John W | Overall ExperienceEverything was great, the only thing was that the entrance was block and I wasn't able to pass through. I know it was the clients that rent the vans, but it would be nice if it was explain where they can be park just in case someone has to go to their storage area. (I don't know if if it was explain or not).
Valeria A | Online Move InFriendly and helpful staff
Mark L | First ImpressionsThank you so much Samantha for your excellent customer service.
SUZZETT R | Overall ExperienceStaff was friendly and helpful!
Tamara L | First ImpressionsEverything went very well. Staff were very helpful. A great bunch of people work here
Helen H | First ImpressionsStaff is always professional, friendly and provides excellent customer service.
Eden O | Overall ExperienceI choose average because I have discovered a lot of mice droppings and urine on my clothes and furniture. I had to throw them way. I suggest that they should be covered up in plastic or taped up on boxes so mice wouldn't ruin anything. But it has been safely secured for 11 years. Gracias
JENNIFER W | Overall ExperienceI would go there over and over again.
Anthony O | Overall ExperienceI was overcharged and expected to continually be charged and I will never do business with Uhaul again!!!!
Alaina E | Overall ExperienceThe staff were excellent
THOMAS C | Overall ExperienceNo comment
CAROL E | Overall ExperienceThe employees here at this location are fantastic! They are so helpful so sweet I am actually moving from my old self storage to this location because of them.
CAROL E | First ImpressionsI've used storage facilities in the past & none have compared to convenience, cleanliness, & safety. Rodent problems can occur in some facilities however I found absolutely NO evidence of any existing at your facility. ¡Gracias!
ann e | Overall ExperienceGracias
Bruno O | Overall ExperienceThere was some rodent droppings in my unit even though there was a trap in the unit. No food was ever kept in there for what I stored. Also, they'll charge you for a whole month after you moved out, even though you checked out on the day your monthly payment is due with plenty of free units still available. So now they're collecting rent twice on the same unit. I will not be renting a storage unit from them from now on nor will I recommend.
Caitlin S | Overall ExperienceI will always use U-Haul if needs be in the future. The staffs were very professional and understanding to my needs.
Virginia M | Overall ExperienceUhaul - Prospect Blvd was a great place to rent from. We were here for over a year and had no problems at all. Very clean, always had carts available and the rest room was always clean. I would highly recommend this Uhaul!!
penny M | Overall ExperienceGreat group. Always helpful !’n
GINA M | Overall ExperienceBad place to get a storage at. They have their trucks all in the way blocks off roadway so you really can't get out. Staff was so unprofessional and rude. People never put their code in so be prepared to hear alarm going off every 5-10 minutes bad place. I would never get a storage unit from this facility again.
candace c | Overall ExperienceA very well-run, clean, convenient facility. The only negative, in my opinion, is the regularly occurring price increases.
Thomas D | Overall ExperienceThe on site manager was amazing! She set me up with a storage unit quickly and was very pleasant and helpful. The person I spoke to on the phone to reserve the unit was also very pleasant and answered all my questions. My entire experience was great!
rama p | First ImpressionsSeveral, but not all, of the staff there were very rude, even harsh. The person who helped me close out my account when I cleared out my storage was very kind and helpful.
Gregory F | Overall ExperienceVery good to me and family, due to pandemic and job. I could not afford anymore. I was with you all until 2015
LISA R | Overall ExperienceThank you for your service.
JON C | First ImpressionsI wanted to change to a bigger unit and the staff was very helpful in helping me do that with no issues.
Jay R | First ImpressionsManagement put a lock on my storage door and then when I went to get the key it took an hour for them to find it because no one knew where it was at.
BILL G | Overall ExperienceDon't try calling the local store!! Goes right to call center and you wait over an hour then get someone that's says that's a local uhaul issue and that they'll call the local uhaul store and then they come back and say no one at the local uhaul will answer!! You can't get answers!! Local uhaul locations must must answer there own phone calls!!! I will wait an hour to talk directly with the uhaul location I need too…,, Don't put the phone to roll over to call center!!!!
peter s | Overall ExperienceI'd like to know when I will receive my refund for the prorated month of May, 2022
ROSEMARIE D | Overall ExperiencePaid 104 for a unit went to pick up the items realized I needed more space was made to pay 127 for a bigger unit, then told I won't be reimbursed for the unit I paid for earlier I said ok then just give me an additional unit I was told I would have to pay again for that same unit because I was move out all this in the space of about 20 minutes I ended up paying $231 for a 5×10 unit.... wouldn't recommend to my worst enemy
Sheldon P | First ImpressionsI paid for a unit then upon getting to the facility I had gotten more stuff than I should have and needed a larger unit, went back to the office to get a larger unit and was made to pay for an additional unit without getting reimbursed for the unit I just paid for earlier... I would not recommend them to my enemies
Sheldon P | First ImpressionsThe door lock hinge broke. But the staff was very prepared for this ajd spring into actuon
Catherine B | First ImpressionsWe have used this storage facility/U-Haul rentals on numerous occasions. Always pleased with service.
Rita S | Overall ExperienceThe facility was clean and easily accessible, the staff was helpful and knowledgeable. Very focused on safety and security.
Trevor P | Overall ExperienceI had two interactions with staff. The first was over the phone with MacKinze. On that basis I would recommend other storage companies. The second was in person with a women at the Frederick MD Prospect facility. That was a good interaction with a helpful and professional person and is the basis for my multiple choice picks above.
Stephen J | First ImpressionsHaving a place to store boxes during the move was a big help. Clean air conditioned well lite and safe. Thank you so very much Hugh atkins
Hugh A | Overall ExperienceMy only regret is that I wasn't able to get some personal belongings before it went for auction. Due to covid I lost control of my unit.
Lori M | Overall ExperienceDead mouse in unit when moved in. Staff are useless. They park their personal cars under the covered access to the building making it crowded to load and unload. They are very not helpful and I'll likely never use uhaul for anything ever again.
JEREMY S | Overall ExperienceThis was my second time storing at this facility.....nice people, clean and dry storage. Couldn't ask for more really.
Terri R | Overall ExperienceI was already with everyone, but when we went to the storage area there was a man that going in and out of the unit and. kept looking around and staring at us
Patrica J | Overall ExperienceAccess to the sliding doors on building F was cut off early
Carol H | First ImpressionsThe staff was extremely helpful and went above and beyond to help me get the final box in my car and checked out even though it was minutes before closing time.
william s | Overall ExperienceGreat place to rent storage or a truck.
CHERYL J | First ImpressionsThanks U-Haul ✔️
Bruno O | First ImpressionsWe were very pleased with our rental experience and would recommend this facility to anyone in need.
Peter A | Overall ExperienceGreat customer service, overall great experience with them.
Kevin O | Overall ExperienceThe unit was clean, but I was surprised that it did not have any light inside. I also was frustrated that I could not call the location directly. Finally, the posted hours said it was open until 10pm, but I could not actually access the space after 7pm. During the business week, this was really inconvenient!
Amanda R | Overall ExperienceThank you! The staff were friendly and helpful. We appreciate it.
Robert B | First ImpressionsThe staff here are amazing and helpful! I wish I had extra money to give them a bonus, they deserve it. The only reason I did not select excellent is the security. While we have to punch in a code for security, I would put in my code and frequently when I opened my unit, the alarm would still go off. The alarm is in place, but seemed to not serve a purpose as it would go off and nothing else would occur. For the short time I was there it was okay, and I was in and out of my unit weekly, so I was able to check on my belongings. If I had to leave it there without checking in on it for a period of time, I don't know if I would have kept my belongings there.
Amy D | Overall ExperienceThis has been a very good experience. Unfortunately due to no ones fault mice did get in and ruin some things but after so many years I guess I expected that
KATHERINE S | Overall ExperienceYour customer service is the WORST I have ever encountered. Your voice mail system SUCKS!..NO ONE PICKS UP THE PHONE. I would recommend people NEVER use u-haul... as I would only as a very last resort. TERRIBLE customer service!... period.
Theodore C | Overall ExperienceWhen we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.
Theresa M | First ImpressionsI came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may
anthony c | First ImpressionsMy issue is that I couldn't use the storage unit due to it being too small. I requested a refund, was told the GM was 99% sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she's be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she'd have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.
Teesha C | Overall ExperienceRented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusing
ULRIKE K | Overall ExperienceI rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. Los recomiendo, son excelentes. And... they represent U-haul well. Very satisfied customer. Gracias.
Theodore C | First Impressions5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.
Lettie F | Overall ExperienceThank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush
SHAUNETTE A | Overall ExperienceThe only problem I found was entering in existing the complex, With only one way in it caused traffic problems
phillp p | Overall ExperienceI'm sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.
Frank R | Overall ExperienceEverything was great. The only thing I would complain about is the parking for uhual it's very Cluttered and you can't get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I'll find my unit number. So better explanation would have been great.
Alexandra M | First ImpressionsThe staff was very polite and respectful
Barbara S | First ImpressionsExcellent staff friendly and courteous!!
Brian S | First ImpressionsCharge me too much
Lakezia H | Overall ExperienceNo Parking
Michael D | Overall ExperienceHard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !
Frank S | Overall ExperienceI've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!
Juana A | First ImpressionsCheryl the general manager needs training and should not be a manager
JEFFREY B | Overall ExperienceGracias por su servicio y su amabilidad con sus clientes.
carmen o | Overall ExperienceI recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.
Frank S | First ImpressionsThe staff was consistently friendly, helpful, and professional.
REBECCA F | Overall ExperienceAll of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.
Christopher M | Overall ExperienceStorage facility is kept very clean. I had no problems!
CHERYL M | Overall ExperienceVery helpful and friendly.
james d | Overall ExperienceYou have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. ¡GRACIAS!
Lucy H | Overall ExperienceOnly a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.
KLINE W | Overall ExperienceI never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator
WESLEY J | First ImpressionsThe storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. ¡Gracias!
Ambers B | Overall ExperienceI was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.
MIKA H | First ImpressionsThe storage facility is clean and well maintained!
Christopher M | First ImpressionsThe facility was nice but the price kept going up!
NICHOLE T | Overall ExperienceVery helpful in every aspect.
CARVER C | First ImpressionsThe dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.
William K | First ImpressionsElevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.
Chelsea K | Overall Experiencethat place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..
kelly g | Overall ExperienceAssociate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.
Todd E | First ImpressionsManager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.
William J | Overall ExperienceCheryl is amazing!
anthony f | Overall ExperienceI had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death
Maria G | Overall ExperienceWorst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over $300 from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.
WAYNE L | Overall ExperienceThe staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone
Karen B | Overall ExperienceGood service
Jose R | Overall ExperienceRodent drooping and damage to my items
Lestine P | Overall ExperienceI think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!
carl m | Overall ExperienceThe staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.
jennifer s | Overall ExperienceVery pleased,would highly recommend.
Ed v | Overall ExperienceEvery detail is handled professionally and precisely. I even experienced credit card difficulty where the card issuer changed my numbers and it was handled efficiently and to everyone's satisfaction.
CRAIG V | Overall Experiencethe staff is the best from the manager, Cheryl, on down.
carl m | Overall ExperienceThey continued to bill me even after I moved out. The one manager was always rude and I was often told they couldnt help or accommodate me.
samantha F | Overall ExperienceWe had a very enjoyable experience renting the storage unit.
Verena R | First ImpressionsThe employees at this facility are helpful and attentive and have always been friendly and accommodating to me.
Erika A | First ImpressionsServicio al cliente de excelencia. Personal attention to my needs and the facility is very organized and clean
MICHAEL S | First ImpressionsThe staff whether it was on the telephone or in person were very friendly and eagerly willing to help in any way possible.
ANGELA F | Overall ExperienceThis store should be a U-Haul rental or a storage facility but cant seem to handle both. There are always trucks parked beside my storage units and then I have to go to the office with the truck numbe
William W | Overall ExperiencePrice for the space was kind of high; but it was clean and the staff friendly
THOMAS C | Overall ExperienceGreat customer service.Thank You U-Haul
JEROME W | First ImpressionsThe lady who helped me was excellent
Mary C | First ImpressionsUnfortunately, the space my daughter ordered was insufficient. The customer service representative did everything to try to help. She was able to get another small unit on the same floor.
Mary A | First ImpressionsVery kind and helpful staff.
Erika A | First ImpressionsPlenty of friendly, courteous employees to help customers. The store was very clean and organized.
michael m | First Impressions.
Esteban G | Overall ExperienceEveryone was very friendly and helpful
Betty S | Overall ExperienceEveryone was knowledgeable and friendly
Kimberly M | First ImpressionsVery pleasant place, staff was very courteous.
James S | Overall ExperienceUnorganized - Very slow process
Betty S | First ImpressionsHorrible manager. She never returns a phone call unless you threaten something legal. They are still trying to bill me for a storage unit I checked out of almost a month ago! 4 calls and no return yet
Keren R | Overall ExperienceMy experience with U Haul was GREAT, I have not one complain. The staff is very knowledgeable and courteous, facility is always clean. Thank you guys I appreciate you all.
Andria K | Overall ExperienceLocation is extremely and dangerously congested. Counter person needed for those buying supplies only so they don't leave without a purchase.
William J | First ImpressionsVery busy day. Every employee was very polite and helpful.
Esteban G | First ImpressionsThe girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.
Jenifer B | First ImpressionsVery good in communicating via email. On one occasion, after hurricanes Irma and Maria I could not put monies into my account because there was no power and tried to explain but was charged late fee.
OCTAVIO Q | Overall ExperienceMuch confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.
Donna L | First ImpressionsDavid was great to work with all the staff is great very helpful
ROXANNE B | Overall ExperienceExcellent experience!
TOM K | Overall ExperienceThe staff is very helpful and friendly.
BRIAN A | Overall ExperienceThe staff is wonderful and very good at what they do to provide excellent customer service. We received excellent customer service from Christie Parker. We look forward to using your services again.
EDWARD B | Overall ExperienceThe staff here is great! What makes it more relevant is that the individuals I dealt with were new to U-Haul like brand new! Their attitude friendliness and desire to assist was above and beyond!!
carl m | First ImpressionsGreat customer service and friendly stafff. Willing to help in anyway they could.
Jeffrey J | First ImpressionsMy only complaint would be the logistics of parking. It is difficult to navigate through
jill p | Overall ExperienceThe area where storage bins are located
Robin C | First ImpressionsOverall, my experience with using this U-Haul for storage and transport was very positive. The climate controlled facility was clean and well maintained. The staff at pick up was friendly & fast.
Amanda F | Overall ExperienceRep was very nice and helpful and funny
Clinton J | First ImpressionsHave always had good success in dealing with U-Haul at this facility. Am a repeat customer.
RITA s | Overall ExperiencePrice is high and too quick to charge late fees
GEORGE G | Overall ExperienceI never opened a storage unit with U-haul. Apparently an ex employee did it using my reservation. And it took months to straighten out. People said they would call and never did. I had to talk to corp
Reeaz B | Overall ExperienceFrom start to finish, U-Haul has been professional and friendly! ¡Gracias!
Lucy H | ReservationConvenient and good value -
Tara W | Overall ExperienceI have done business with this UHaul location for many years. Always helpful, patient, and professional. Connie, a U Haul employee there was truly helpful!!
JUANA A | Overall ExperienceHad inside unit. All of my furniture had mold on it. out door unit is fine??
pool c | Overall ExperienceFacility was nice but they always seemed to be short staffed. Anytime I went into the store location I always had to wait before being able to talk to any of the staff.
NEIL B | Overall ExperienceRosemary was so helpful and really went above and beyond to make my experience great. I would definitely be a repeat customer.I can't give excellent rating because entrance and exit needs to be better
Allen s | ReservationOur unit was blocked by cars or storage pods every time we tried to access it. We were also overcharged when we moved out and I am still waiting for the manager to call me about my refund.
Blake H | Overall ExperiencePerson that helped was awesome.
Rudy F | ReservationAfter reserving a unit online I was told that I'd have to get a different unit because
Amanda F | ReservationOne of the worst storage facilities I have ever utilized. There are frequently 40+ trucks parked all over the place, usually blocking the entrance and most of the storage areas. Staff unhelpful.
JOHN F | Overall ExperienceI cancelled my reservation
MUHAMMAD K | ReservationIs always a pleasure doing business with this location. Have had 3 units here and have never had any problems. Will use in the future when needed.
JOHN S | Overall ExperienceEmployees were always parking in the front under the roof meant to keep the customers dry when loading not leaving any space for customers and blocking entrances. Always asking them to please move
GEOFFREY G | Overall ExperienceYou need to hire MORE staff
Clayton A | Overall ExperienceI had my storage unit for 5 years. Every single time I would attempt to access my unit, employees cars were parked in front of my unit. It was a horribly frustrating experience,
WENDY N | Overall ExperienceMy 1 issue is customer svc. inside the store. This is a busy location - there would be one person ringing up customers & two people doing nothing (not on phone,etc). They're young; need management.
James D | Overall ExperienceEven though the place is secured with cameras and codes, we are not able to access our units after 7 p.m. that gives an hour or two after people get of work to access their unit during weekdays
Melody J | Overall ExperienceExcellent service
carla s | Overall Experience