Customer Reviews for U-Haul Moving & Storage of Framingham-Southborough

562 comentarios

15 Pleasant St Connector   Framingham, MA 01701

(508) 283-4006

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 283-4006

15 Pleasant St Connector
Framingham, MA 01701

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Team was great. GM

William K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer b.  |  First Impressions 
Clasificación:
4.0

Employees were very engaging. Even tho I was tired after moving house over last few days, the employees shared some jokes and conversation and made the experience enjoyable.

Paul D. 
Clasificación:
5.0

Considering this is my facility, I wouldn't consider renting elsewhere but It was nice to be on the other end as a customer to experience my own employees at work. I was given proper explanation about my rental terms and agreements , all important information and tools for a smoothe rental were highlighted on my contract at time of dispatch. I found it very helpful that my employee pointed out the fuel level and also the gauge that indicates how many gallons it takes to bring the fuel to the proper level before returning. The truck was clean and I had no issues during my time of renting. The drop off was easy , following directions is truly the key . Will rent here again .

Kazandra B. 
Clasificación:
4.0

The staff was always helpful here but the only complaint I have is that the second elevator was out of service for the entire summer...so that made my experience less favorable. On the busy weekends there was only one elevator which was not fun. Seems like too long to be out of service.

arlene f.  |  Overall Experience 
Clasificación:
1.0

This review really should be for the Natick location which gave me horrible service and will be the reason I never use your company again. I will also tell everyone I know to use an alternative company instead of your company. (I already looked up a list of your competitors). Your reservation system sucks, period. Full stop. I originally had a truck reserved for 2 days from the morning of 8/31 to late evening on 9/1 but then they call and force me to reduce it to a 24 hour rental because "it's the busiest day of the year". I'll be frank, I don't care. I need a truck, you're in the business of renting trucks. Figure it out. It's not like the "busiest day" crept up on you, it's the same day every year. It's just because you're being cheap and don't want to allocate enough resources and trucks to ensure that you have the capacity to serve customers. On top of that they cancelled my truck without calling first 10 minutes before I arrived because I had to go to a doctor appointment the morning of the 31st to check on my broken foot, which made me a little late to pick it up. Then little punks at the Natick location gave me a bunch of attitude when I was upset that they had given away my truck minutes before and because no one called or inform me that they were gong to cancel my reservation. They just did and said "too bad". I had to call customer service and drive to another location (the Framingham one) get a 26' truck. which was way more than what I had. The woman helping me at the Framingham location was nice enough, and she did a good job, but I was already really annoyed and the damage had been done by the whole experience leading up to it.

Ian C. 
Clasificación:
3.0

No one was around to take our keys or confirm that we had put the truck in an OK spot. The storefront was open and empty - no one was around.

William C. 
Clasificación:
1.0

Horrible service. Extra charges that didn't coincide with services we used. The only person working there had no idea what he was doing and could not understand me at all. At the end of the day it wasn't worth trying to fight back and forth over $100 or so they charged me extra. Will never use again and would recommend any one else to not use either

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmad I. 
Clasificación:
4.0

Online ap kept getting stuck. Verify contact details and ID before the day of pickup.

Hari R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared D. 
Clasificación:
5.0

Very good experience, this was my first time.

Sandeep K. 
Clasificación:
5.0

Your employees were terrific, very helpful and knowledgeable. They all seamed very happy to work there. The kind of employees I would like to have. Made my experience joyful.

Thomas F. 
Clasificación:
5.0

I'm very happy renting an extra space at U-Haul Moving & Storage of Framingham-Southborough. The staff was an absolute professional, with great attention to detail and my needs and concerns throughout the process. I couldn't be more happy with the attendance they have done for me. I will hire them for any future projects moving forward and I highly recommend them.

Rivelino B.  |  First Impressions 
Clasificación:
3.0

1) Maintenance light was on when vehicle was picked up 2) Headlights were grossly misaligned. Drivers side pointed sharply toward road, Passenger side pointed up in the air. 3) Cabin leaked with heavy rain

Frederick C. 
Clasificación:
2.0

I went after business hours to pick up the rental truck. When I was doing the process on my smartphone, it prompted me to get the key for the truck inside even tho I was able to choose after hour pick up. When I approached the door a women came out and rudely said they were closed. I explained my phone told me to get the key inside for the truck and she said " what truck!?" I said.. The rental truck.. Then she said " ok what's the truck number?!" I told her what my phone said.. And she shut the door, then came back and asked for the truck # a 2nd time.. It was so unnecessary for her attitude when I was just trying to access the truck I was renting and get the key for it. Then after I returned the vehicle, I got a phone call and the lady told me she didn't have the truck in the lot and my key wasn't returned. I told her to check again and the cameras because I was definitely there after the 24hour time rental I chose. I put the key inside the drop box where its located .. Not sure what was going on there but that was my first and Last time I'll rent from that U haul location.

Danielle D. 
Clasificación:
5.0

Ninguno

olusola j.  |  Overall Experience 
Clasificación:
5.0

Cassandra was exceptionally helpful!

matthew S. 
Clasificación:
2.0

Store was completely unprepared for the line of people waiting to pick up vehicles for the labor day weekend move in. It took 30 minutes for 2 people to be checked in since there was only one employee checking people in and a new younger employee being trained on the spot. I had a 9am reservation and we arrived at 845 and did not get keys until 930. I paid for moving equipment too and these were unavailable. These are still on my bill and the employee was unable to remove these charges when I brought the van back. Overall, very poor experience although the van worked well and was clean.

Samuel A. 
Clasificación:
4.0

This location was helpful, unfortunately I was supposed to pick up the truck at another location. My son and I had to drive over an hour and a half to pick up the rental and then drive the same distance back separately. They were supposed to confirm on Saturday but didn't call until Sunday to let me know they couldn't get the truck at my location. They through in an extra day, but wouldn't make up for the gas or time. TERRIBLE SERVICE!

Dana M. 
Clasificación:
5.0

The personnel at this location are extremely helpful and personnable.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serenity T.  |  Overall Experience 
Clasificación:
5.0

I don't remember the names of the gents who helped me but they were cool under the tremendous amount of customers that location had. Seriously give them a bonus and a thank you. They did a great job.

Gerard B. 
Clasificación:
4.0

It was fine-just told to put anywhere in parking lot

Paul B. 
Clasificación:
2.0

The u haul provided had some issues with gear box . It should be tested thoroughly before renting it out

Samarth C. 
Clasificación:
5.0

However, I went only 49 miles . The truck had 1/2 tnk gas when I left and I put 4 gallons of gas in the truck before I returned it. Then I was charged an additional 16.50 for 3 gallons of gas, I was unhappy with this

Nancy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Will W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina V. 
Clasificación:
4.0

Location was obviously understaffed.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
1.0

You have unacceptable customer service. I was charged for fees I didn't incur and was charged a damage fee I didn't do. I would have explained all this if the attendant has physically checked me out when I returned the vehicle but they couldn't be bothered with coming outside. When I called back to complain about the erroneous charges they were rude and unhelpful. You have lost a UHAUL customer and I'll be sure to tell my friends and family.

Dan C. 
Clasificación:
1.0

We were moved to a UHaul location across town and the van had multiple large spiders that we had to kill while driving

Tristan B. 
Clasificación:
5.0

Long wait at pickup. Better staffing level at peak rental times.

Ian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashfaqul Anwar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pranav Krishna M.  |  Overall Experience 
Clasificación:
2.0

Staff was great, but very long wait. Online sign in and return process horrible. Had to wait in line approximately 30 minutes to pick up key after checking in. No place to drop off key after checking in after return. Another long wait to turn in key.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
4.0

Big issue was the pick up process - it was a mess. The pick up location changed 3 times in 2 weeks, then my reservation was cancelled 2 days before my pick up even though I confirmed the reservation the day before. Turns out while I was away, I got a text from UHaul that was not identified and I thought it was spam so I did not respond. And a phone call did not leave a voice mail. UHaul considers this "Multiple Attempts" to confirm - even though I already confirmed. We had a HECK OF A TIME finding a last minute new trailer.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
4.0

The staff at this location is well above previous UHaul locations used in the past. Kazandra was so personable, friendly, and helpful- as was her colleague, Kyle. Both made the pick-up and return so easy and fast. While the drive is far from the city, their assistance makes the drive much easier to look into renting from this location for the future. Kazandra and Kyle have many qualities as employees with customer service-facing roles should have. Perhaps they can help other Uhaul staff share that same mentality.

Michael D. 
Clasificación:
1.0

Worst experience ever with moving day. They did not hold my 15 foot truck after my advising we were stuck in traffic. The manager was rude and snippy and offered a small van to move a 3 bedroom home for 3 hours. Nevwr use them again!

Geraldine N. 
Clasificación:
5.0

Great Friendly service

walter C. 
Clasificación:
5.0

Perfect

Kathleen U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
2.0

I needed an extra day with my uhaul because my closing on my new house didn't go as planned. I sent a message to the location with the request. I then received a phone call at 8pm from one of the representatives at this location. She preceded to be very aggressive, screaming at us because the uhaul was not returned on time, there was no way of extending it and if I didn't return it she was reporting me to the authorities that the vehicle was stolen. I had no way of emptying the uhaul since it was full of my belongings and nowhere to bring them. I had to end the phone call and called uhaul reservation line. The person I spoke to couldn't have been nicer and said it was not a problem to extend the rental for another day. The woman at this location should not speak or treat people that way. It was a very stressful situation and she made it 10 times worse. Absolutely horrible customer service and would not recommend this location to anyone.

Elizabeth C. 
Clasificación:
1.0

I made a reservation for 2 days I go there give it to someone else and say something wrong with system

AHMED Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pranav Krishna M.  |  First Impressions 
Clasificación:
5.0

All worked well and overall it was a pleasant experience. Thanks to the entire Uhaul Team.

Feyzi C. 
Clasificación:
1.0

Truck was worn out. No AC. Stalled multiple times. Steering gear and linkage very lose and felt unsafe. This truck would not pass MA inspection. Trunks not to be safe and roadworthy. This particular truck was not. Very disappointed in U-Haul this time around.

Kosma Z. 
Clasificación:
5.0

I can't think of anything, everything went extremely well.

Robert P. 
Clasificación:
4.0

To pick up, I was in line for over a half an hour which seemed excessive to me don't know but not good and if normal for this location customer should be warned I guess

Rick P. 
Clasificación:
5.0

Genuinely the best experience with Uhaul on the worst week to move in the greater Boston area. The entire time was professional, communicative, understanding, knowledgeable and so helpful. I could not have been in better hands. I would recommend this location to anyone!

Zoe N. 
Clasificación:
5.0

El cliente no dejó un comentario.

theodore R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared D.  |  Online Move In 
Clasificación:
4.0

Truck had no AC or blower of any kind.

Nicholas T. 
Clasificación:
5.0

Unit was clean and staff was friendly and helpful. Only complaint was that vehicle smelled heavily of Marijuana smoke which was likely the renter before us. Not sure what could be done by uhaul but just wanted to let you know.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Igor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
1.0

I would like a manager or supervisor to call me asap. I was going to call a corporate office to talk to upper level management anyway, then this survey came to my email. I hope I get a call soon. 508-918-9724

Ann T. 
Clasificación:
5.0

Very clean and well maintained. Elevators could be bigger but not much can be done about that

Timothy K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renoldo G. 
Clasificación:
2.0

The drop off took one hour and fifteen minutes. There were ten other people there pissed off like me

Leah Y. 
Clasificación:
5.0

Kazandra and the staff were extremely helpful and friendly. Facility was clean and it was great to see pest bait stations in each unit. The entire experience was the opposite of a Public Storage facility we were leaving. The only downside is one of the two elevators was inoperable but the move worked out OK.

Timothy L.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Rodrigo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

1) the app/ instore computer system is the most annoying part of the whole U-Haul experience. 2) app needs to allow rescheduling of equipment and/or the 30 min automatic cancellation policy needs to be stated more clearly. 3) if you need a second contact address, add it to the profile. 4) be able to remove cars that are no longer applicable. 5) give option to connect your own trailer, especially for those that rent trailer often.

DICK V. 
Clasificación:
5.0

Never had one problem - totally happy with the use and ease of accessing the contents of my unit. ¡Gracias!

Nancy A.  |  Overall Experience 
Clasificación:
4.0

Only one elevator is working. Hopefully the other one will be fixed soon. Helpful stuff, clean facility.

Jingqi G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ed p.  |  First Impressions 
Clasificación:
4.0

Pick up and drop off were easy...had to contact UHaul to get my final receipt and have the payment processed two days later.

Denise C. 
Clasificación:
5.0

Thank you so much for your assistance. It was my first time using these services and you made it very easy. I will come back here in the future

Amanda F.  |  First Impressions 
Clasificación:
3.0

The gentleman running the site was very courteous and professional. The problem was that this was not the site I reserved or the time (I requested 7am). I was moved from a site close to my home then got moved to a further location. At the last minute I was told to go to this new location for an 8am pick up and the site did not open until 9am. I was delayed 2 hours and almost missed my deadline for the movers I hired.

Jim I. 
Clasificación:
5.0

Staff was AMAZING!

ELLIOTT P.  |  Overall Experience 
Clasificación:
5.0

Location and personnel were fabulous! Polite, professional, and extremely helpful. Your representation on the 800 line were discourteous, rude, and couldn't care less about our situation.

Edward F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hui Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Art J.  |  First Impressions 
Clasificación:
5.0

Very nice people and friendly.

stanley A. 
Clasificación:
3.0

The facility has Only 2 elevators for 5 floors and ONLY 1 was working! This is not acceptable since there were many people trying to use it. In addition, the A/C wasn't working in the middle of the summer with high humidity. You need to fix these problems at once!

Martha Lucia S.  |  First Impressions 
Clasificación:
2.0

I reserved a truck, and when I arrived on the day of my reservation there was no truck available. I had to spend an extra hour+ of my day driving when I was already on a tight schedule. Unacceptable. That said, the staff was friendly and helpful.

John C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie C. 
Clasificación:
5.0

The Framingham staff all had a very positive attitude and worked to help make every step of the process pleasent.

Ryan W.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

Nothing all is good

olusola J. 
Clasificación:
4.0

The female office manager, Carizza, was absolutely wonderful. The only thing I found to be hard was the 2nd elevator was out of order, so it took the party who came in after I did a while. All in all, a very good experience. Tim was excellent as well.

ingrid e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY P.  |  Overall Experience 
Clasificación:
2.0

The scheduling and use of equipment was great. However when returning the vehicle to this location the female store Manager absolutely lost it and screamed at me for not parking the truck under a specific awning - it was a very hot day and I had no idea why she had to carry on - her employee was very kind to move the truck without being asked as he could see I was exhausted from the move and had no idea where I was suppose to return the truck. This spoiled the rental experience that was otherwise a very normal and pleasant experience. This manager needs to take a break! Too much anger in this world and no need for it! Good luck and hopefully she has found her composure!

Gerri R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayushi M. 
Clasificación:
5.0

The facility is very nice and convenient. I'd like to point out that Ms. Baez was extremely helpful, polite, knowledgeable and professional. Ms. Baez is an great example for any employee and buisness to follow. Thank you, v/r Richard Stroud.

richard s.  |  Overall Experience 
Clasificación:
5.0

This is my second time renting a trailer at this location with the same efficient team behind the desk. Prompt, friendly, efficient and knowledgeable, they took care of my needs without a hiccup. They respected my time and got me set and driving away with trailer in tow lickety split. Gracias

Wade G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Callistus P. 
Clasificación:
1.0

Bueno

santiago R. 
Clasificación:
4.0

Just difficult getting an answer sometimes

Efrat R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Customer service was above and beyond on pickup and drop off

Steven J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert c.  |  Overall Experience 
Clasificación:
5.0

Excellent service.

Valerie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matvey V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

This location is huge and new. Personnel was very nice and helpful. We would definitely drop off/rent from this location again.

Thomas R. 
Clasificación:
4.0

You could keep the reservation requested. Two days before the scheduled start date I was informed the rental pickup location changed to a location 50 minutes away. I had to find a rental that was closer and had to pay a higher price for a larger rental and it would be only 30 minutes from the original location. Can I return to a different location with out penalty?

Steven S. 
Clasificación:
3.0

There is no loading doc, it was very hard to move mattresses/larger items. The elevators from the storage units are meant for people, not goods.

Lanting H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sergio F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Tim was the person who helped me when I picked up my uhaul. He was so nice & super knowledgeable about all the questions I had. I'll definitely be using this facility for all my uhaul needs! Thank you!!

Justin A. 
Clasificación:
5.0

I never received a final bill.

Ellen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

Kazandra was awesome. She went above and beyond in setting up our storage. Gracias.

DAMODAR V.  |  First Impressions 
Clasificación:
5.0

Very efficient and pleasant woman working there. She was terrific!

William S. 
Clasificación:
5.0

The woman who helped us was training a new employee (a guy) and they were both unbelievably friendly, good at their jobs, fast and helpful, so much so I left thinking if I got the opportunity to let you know I would. I will use UHaul again at specifically that location because of those two employees, they were great! Overall it was an easy experience and for that my wife and I are so grateful. -Dave

David Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
4.0

Ok, we had a great experience with Tim, he was awesome!!!!! Very much a people person!!!!! His knowledge was excellent!!!! The van we rented did needed a little more maintenance other than that, everything was fine!!!

Patricia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Claudette J. 
Clasificación:
5.0

Cassandra was awesome!!!! She is THE best! Super helpful, patient, knowledgeable, and is appropriately assertive.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary P.  |  Online Move In 
Clasificación:
5.0

Kassandra went above and beyond. She was patient and took her time to show me the unit and explain the process in the most professional and friendly manner. THANK YOU

denise a.  |  First Impressions 
Clasificación:
4.0

24 hour access would be nice

Mert B.  |  First Impressions 
Clasificación:
5.0

Kazandra was very helpful on the move in and out. Highly recommend this facility

ANDREA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!!!

Janice B.  |  First Impressions 
Clasificación:
5.0

You guys are running a great business.

Jemma L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  First Impressions 
Clasificación:
5.0

Great customer service.

ben k.  |  Overall Experience 
Clasificación:
1.0

One elevator has been broken for two years. Stuck on our floor for over 10 minutes waiting for the one that worked. Unit rented to us under false pretenses. Horrible experience.

Frank H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ralph I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy Q.  |  First Impressions 
Clasificación:
5.0

The Framingham uhaul staff is incredible and the storage facility is clean, well-maintained, and secure. The facilities/amenities are great (e.g. restrooms, moving carts, etc.), functional, and easy to use. I'd recommend Framingham uhaul storage to anyone who asked.

Sidney J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARTHOLOM R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rikky s.  |  First Impressions 
Clasificación:
4.0

Please hire more staff. This location was very busy. Everyone was very kind and helpful but you need more than one person working!

BRIDGETT P.  |  First Impressions 
Clasificación:
5.0

I realized I needed a bigger unit after 1 week and these people made it very easy to upgrade to a larger unit.

Kevin D.  |  Overall Experience 
Clasificación:
4.0

Staff was great and extremely helpful. Only glitch was that the lights wouldn't turn on above our unit's row, and the repair had to be called in.

Megan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUADANIEL V.  |  First Impressions 
Clasificación:
5.0

The general manager, Cassandra, is super helpful and accommodating. Made the whole process super easy! Big thumbs up to her.

Perri M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leigh d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marta R.  |  First Impressions 
Clasificación:
5.0

amazing staff, very helpful.

rikky s.  |  First Impressions 
Clasificación:
2.0

The unit rented was a a 10 by 15 by 10, and the unit we were placed in was 10 by 10 by 10. Now we have to move everything again. I would like a phone call back as soon as possible, this is unacceptable.

Thomas S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NAARA S.  |  First Impressions 
Clasificación:
5.0

The attendant, Sean, was very personable and gave a helpful intro tour.

Danielle L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derick W.  |  First Impressions 
Clasificación:
5.0

Great personnel!

BOB W.  |  Overall Experience 
Clasificación:
3.0

We rented a truck and storage space on 1/28. Overall the experience was ok. My partner and I were shocked at the complete lack of attention from the gentleman working the counter. He did not look up once from his phone when we walked in. And as he was entering our information into the computer, he was scrolling on TikTok as he was typing. We've all worked in retail and customer service and I'm fully aware it's not the most glamorous gig. But this guy was on a next level of not caring or showing an ounce of professionalism. One of the elevators stopped working while we were moving in and another customer went up to tell him, and he just shrugged. Side note on the elevators; I would think a large storage facility would have big freight elevators.

Romario A.  |  First Impressions 
Clasificación:
5.0

Great accommodations all around, will definitely rent from this location again.

Jason U.  |  Overall Experience 
Clasificación:
5.0

Great employee at store. Amazing and friendly person. Highly recommended.

Vincent E.  |  Online Move In 
Clasificación:
1.0

No cargo elevator. 1 out of 2 elevators isn't working properly. No light in storage units.

Ariel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L.  |  First Impressions 
Clasificación:
5.0

Staff working were extremely helpful and knowledgeable. I will use again. Thank You!

Shawn G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ISAMARFRANCHESCA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY P.  |  First Impressions 
Clasificación:
1.0

You people at your rental facilities are amazing. Andy at the Mobil Station in Ashland that I was sent to first and Jamal at your Southborough facility were awesome. The night manager who checked me in at the end of the rental was also exceptional. These are great people who represent Uhaul extremely well and very professionally. Your reservation management system is atrocious. My sons and I had a very tight schedule to move our things from the storage unit to our home in Rhode Island. We wasted over 2 hours because of your horrible reservation system. I called and made the reservation working with a very nice and professional Uhaul representative. I needed a 15' truck for a one way rental, furniture pads and a hand truck. I received an email with instructions to pick up the truck at the Mobil gas station in Ashland. Andy was awesome and tried several times to help process the reservation. I went in line and repeatedly filled out my data including the photos of my license three times. After the third completion of the forms I received another itinerary to pick up my 15' truck at your Southborough location. I wasted almost an hour, but I was hopeful we would get back on track since the Southborough facility is only 15 minutes away. We got to the Southborough facility and Jamal told me he had no 15' trucks only 10' for one way rentals. He said I could go to your Natick facility to get a 15' truck. I already wasted too much time in Ashland so we said we would try a 10'. Turns out it was not tall enough and it had no ramp. Jamal said he could rent me a 20' but it would have to be a return. That's what we ended up doing. The truck was fine and was actually a pleasure to drive. The people and equipment are great but your reservation and asset management system SUCKS and caused us to waste over 2 hours we did not have to waste. FIX IT!!!!!!

michael b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon B.  |  Online Move In 
Clasificación:
5.0

Kasandra, Jamal and another employee present during my check in were excellent.

BOB W.  |  First Impressions 
Clasificación:
4.0

The only reason I did not give it an excellent rating is because I was initially given a first floor unit, but when I went to put my things in the unit it already had someone else's lock on the door. I had to take a third floor unit which is fine, but not nearly as convenient.

robert c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris K.  |  First Impressions 
Clasificación:
3.0

There are 2 elevators. I was told that the broken one would be fixed. I saw no indication of the elevator being fixed. It actually looks like it has not been used. Begs the question; how long has it been broken? Working elevator is loud and incredibly slow. Gets expensive paying movers when you have to wait forever for the elevator.

Naomi C.  |  Overall Experience 
Clasificación:
4.0

My truck had a kick that didn't work and the oil light was on. Other than that everything about my experience was great.

Jennifer D.  |  First Impressions 
Clasificación:
5.0

You made it easy to move in. No complicated lease, no unexpected fees. Now, just do y raise the rent 50% every 3 months like other facilities and you'll have a customer for life.

Christian L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Efrat R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek S.  |  Online Move In 
Clasificación:
5.0

This is my third rental at this facility. Rhea has been informative, pleasant, and professional. I have family members who plan to rent here now. I will continue to recommend this place.

Sally F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris T.  |  First Impressions 
Clasificación:
2.0

Found out after move-in that there was a major water/flooding problem on the first floor. I have major damage to my leather sectional as well as another leather rocker recliner. Also damage to two antique bedside tables and a wood storage unit for the living room. Other damage to shoes. Pocketbooks and to now unknown other items in second storage unit. Judith Irwin. 717-449-6276

Judith I.  |  First Impressions 
Clasificación:
5.0

I love your service all across the country. Gracias

Guillermo O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tamika w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL F.  |  First Impressions 
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