Nothing different
JUSTIN BCustomer Reviews for U-Haul Moving & Storage of Fort Walton Beach-Destin
Testimonials From Recent Customers
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I don't like all the work( I )had to do to rent a truck for a few hours. Do this, do this, take this picture, and all pictures of inside and outside truck.. The employee didn't have to do much. I called the day before and they could not help me. The computers wouldn't let them - put me a list for call back. An hour later they called back and wanted to know what I needed; said computers were not ready. What a hassle. Online was worse, took me to corporate or business accounts no matter what I clicked on. Very disappointed. Robert Erven
ROBERT EStaff was so helpful. I would definitely recommend them to a friend.
Kaye B | Overall ExperienceEverything went good. Thank the good Lord.
OSCAR VDon’t keep showing the pick up address as Destin and then at the last minute, changing it to Fort Walton Beach
ROBERT WGreat experience and the employee had a beautiful smile
SANTIAGO RI have rented from this location several times, and I'm always required to snap a photo of my driver's license each time. I previously uploaded this information to the U-haul app so that I wouldn't have to deal with this every time, but apparently that's not how it works.
CHRISTOPHER HDidn't receive a my final reseat.
GARRY WI walked in, did the paperwork, walked out to my truck, trailer was ready. I was in/out ten minutes
RICHARD MGreat services
JOSE LCody was very nice and helpful. Was professional and had a conversation with me other than what the transaction was about. Very happy with experience!
HAYLEY NThe long haired teenage worker is super kind and funny. Give that guy a raise! He cares about his job and the company.
Jonathan K | Overall ExperienceAll good. Staff was good. Started out a bit grumpy but it passed. Service excellent overall. May help to have a little more staff on hand during rush times.
GREGORY BGood Services and the banal boy Spain what facilitates everything
JESSICA NEverything was fine and the people were friendly and professional. I would definitely go back again.
LAWRENCE SSo helpful during my transition to new place, down south Florida. I'm happy for selecting UHaul as moving company for my move.
Lourdes M | Overall ExperienceNice gentleman! Glad I chose them
JEREMIAH JSuper helped up overall! Some staff had been on board for two days and were more helpful than service at other locations. Would recommend this location based off the customer service that was provided
JEREMIAH JTheir service is excellent and super helpful on my Second move. I really recommend them for any move local or long distance. This is my second time using their service for my long trip.
LOURDES RThe staff was very helpful. The only complaint I have is there would be trash cans or a dumpster close to the storage units. Besides this vey satisfied
MELINDA B | First ImpressionsThe gentlemen who helped me with getting the trailer were amazing! I appreciate the support and help with my trailer lights not working. They went over and beyond to get me road ready! Good quality and very friendly service !
Ashley CArea around counter is crowded with items. It's difficult to see customer service representative. Clear the area
LUKE SFrom the moment I made contact with Sonia and the team at U-Haul of Fort Walton, they treated me with the highest level of respect and support with my rental request. Having move more than 13 times since 1994, I have utilized U-Haul's equipment over the past thirty years and this location is the best I have ever encountered. I will definitely return again soon for my moving needs. As a result of their superior customer service and availability of great equipment, I will also be recommending Sonia and the U-Haul of Fort Walton to friends and family during the years to come. World class!
DANIEL BMake sure the engine and truck are properly working. I had to drive 1100 miles with a check engine light on, no cruise control and shocks that were shot.
GLENN SFinally got a place to give me a truck after the multiple locations did not have one even though I placed the online reservation…frustrating
DANNY SThe service was perfect. The ladies who work at this location are professional and friendly.
BRENDA NAwesome U-Haul Dealership and well ran !
FREDERICK MKeep doing whay your doing!
EUGENE PChristopher on returning the truck was super helpful and pleasant to work with.
EMERALD FFriendly knowledgeable n fast service
Althea Sexcellent customer service, only thing the price for local in town move kind of high. I've rented with u haul twice this year a discount would be nice for frequent mover, I've used uhaul quite a bunch in the last four years.
JESSICA MLiterally could not recommend a better place. The staff here were incredibly kind and helpful. We were treated beyond any and all of.my expectations and the GM was a genuine lifesaver for myself and my family. They treated us like family and I will never forget this place.
MATTHEW B | First ImpressionsThe young man that helped me early Sat morning was extremely helpfum
Harry MThe GM Handle business and had everything in the best possible order
JOSHUA CThe agents need to be more careful with checking in vehicles. I got charged for the gas usage for the person who used the vehicle before me. There was equipment left in the cab indicating that a thorough check in had not been done. I drove the moving van exactly 3 miles and was charged for a quarter tank of gas. I believe that the previous user's gas consumption was not accounted for. They said I was responsible for the gas level reported, but it would have still been their word against mine. The "other guy" truck rental facilities' staff do the walk around with you so that you can both agree on condition and gas levels. Otherwise Desk staff was very helpful and kind.
Kimberly B | First ImpressionsGreat place to store our Airstream. Would def use it again!
JENNIFER J | Overall ExperienceVery nice
CHRISTOPHER CMiguel Casillas was fantastic, he really helped us out making the move-in process smooth
sheran p | First ImpressionsThanks, I will come again.
DEBORAH S | First ImpressionsAll good and they gave me 30 days free and supplied lockers . I highly recommend U-Haul storage
Michelle F | Overall Experienceeveryone was super nice and friendly. They made everything personal and helpful. I appreciate all everyone's help there and I hope everyone has a beautiful Christmas this year. Everyone deserves it. God bless recommend this place highly
Martha P | Overall ExperienceI would like some sort of summary of what went on and what my final balance was thank you Ken Barker
KENNETH BI would like to see a seniors discount. Also since I' m a repeat customer, perhaps an offer could be made for the interim months so I could keep my unit.
Dick L | Overall ExperienceThe staff was very friendly and helpful. They made sure I was being helped vs.. me waiting for someone to approach me to take care of my needs. Great team.
ISAAC HThe ratchets weren’t in great shape and should probably be replaced.
PAUL FThank you for having as your renter, it's also sad to leave, but we all have to move on. I did appreciate the understanding when I had some issues and allow me to continue renting. Sincerely: Miss Torres D
Diana T | Overall ExperienceNada
Allen YEverything went perfect great service
KENNETH SIt is a very efficient service
Camilo GEasy pick up and drop off
JASON SAlways helpful Everytime!
Wesley B | Overall ExperienceEveryone was super friendly and helpful. Great experience!
DAVID TCan't mess with perfection. The staff is awesome! Friendliest bunch of employees I have ever met.
GREGORY VI did not give 5 stars bcz of my only complaint is the truck did not have cruise control which made my long one way trip very difficult.
AUDRY B | First ImpressionsDolly ratchets were not inspected and had to go back for another dolly
AARON SMe cobraron dinero de más primero me dijeron 176$ y después me cobraron un extra de 100$ eso está muy mal
LUIS SVery knowledgeable and very helpful. The people were friendly, helped with truck & trailer setup. Gave me a lesson on trailer unhook & rehook.
GARY HWas able to answer all the questions I had
JUSTIN SEasy access. Secure. Clean and well managed. Will definitely be back and will recommend to anyone looking for storage.
Ronda W | Overall ExperienceNight drop
CLARENCE MRunning lights were not functioning on entire rental
Andrew TThe gentlemen at the counter were more interested in talking about their shift and Coke in a bottle than being attentive and efficient.
Elizabeth RI would appreciate if hours of accesability were extended to be able to access my storage after hours.
Liam K | First ImpressionsVery nice and friendly. They apologized for my troubles
STEPHANIE BEveryone was great fast, efficientq and very friendly
FARRIS PNothing this was the best experience ever super great team and customer support.
RICHARD CHave a later opening hour but really amazing service.
Alvana JReturn checkin did not work
SHAUN HThe equipment might have had a bit of a clunky transmission, otherwise a very solid vehicle. The folks at this location were very helpful and kind! If you need a truck, go here. They make the process easy as pie.
NOAH MEverything went great. The only thing that you could improve on would to have a frequent renter discount!
DAVID MBest Uhaul experience at THIS facility. Staff is always around and helpful.
Kevin D | Overall ExperienceNever received the final paperwork, was told it would be emailed. Nothing.
JEFFREY WWas blind sided by the 90 cent a mile. I would not have rented it if I had known. No one discussed the mileage cost with me. I was decided
robert bEverything was perfect. Absolutely perfect from first contact to completion of process!!!
Mariano S | First ImpressionsFast / efficient drop off, friendly personnel.
John HEveryone was helpful and knowledgeable
Evelyn W | Online Move InThe building and storage unit were clean and well lit. As a woman, I felt safe going into the unit because of the security card used to gain access to the building. I like the fact that there are security cameras as well as an emergency button in the hallway. The staff member gave me great instructions and directions to my unit and explained how the faculty worked. I also like that storage boxes were available at a good price. I would use U-Haul storage factory in Fort Walton Beach off of Irwin Street.
BETTY C | First ImpressionsStaff was great, very helpful & polite.
debrah s | Overall ExperienceVery clean also close to common area easy to find climate control perfect temperature
CHENIRAPHA N | Overall ExperienceThe staff is great, helpful and very pleasant to work with! The facility is convenient, clean and easy to get in and out.
SHARI S | Overall ExperienceGREAT STORAGE FACILITY
Patricia M | Overall ExperienceApril was very helpful during my 8 months renting 4 units and multiple trucks at facility. Location is very well-run - organized and efficient. Jason Jaume 850-672-2847
jason j | Overall Experienceall staff very helpful and friendly
Eric K | First ImpressionsExcellent RV storage facility.
james h | Overall ExperienceVery helpful in all aspects would recommend them to all my friends
Stacy L | Overall ExperienceGreat staff!
Jason B | First ImpressionsStarted to unload my U-Haul at 1930. I was told it was 24/7 access to my unit. When it hit 2000 I was locked out. All my stuff was in the lobby and my door was wide open/unlocked. I called the help number and they said that I was out of luck and maybe the building manger will help me out. I waited for another 1 1/2 hours to hear back. I then had to show up at 0400 to make sure no one steals my stuff and had only 2hr of sleep.
Jaydon S | First ImpressionsJust a little hard to find my unit my first trip looking for it.
Charles W | First ImpressionsWe rented a covered RV spot which included power. Power was only on about an hour or two per day. The manager complained that with more people would be using up all her electricity. No other storage place that I have used has limited the electricity AT ALL. For the price we paid, power should have been on minimum 12 hrs a day during daytime.
JOHN S | Overall ExperienceThe owner Lizzi was nice and helpful!
JASAMINE H | First ImpressionsUnit was not ready for move in. There was no lock up on arrival and it was still zip tied. We cut the zip tie and went out and bought a lock. Just not very convenient when we were expecting it to be ready.
Tiffany S | Online Move InVery happy that every area is covered by cameras. And is monitor 24 seven
Kathy T | First ImpressionsFrom our initial encounter we were impressed with our U-Haul storage experience. Christopher took great care of us from the beginning. Joelle was equally great. They both went above and beyond, giving great customer service. Definitely recommend.
Matthew O | Overall ExperienceGreat storage facility. Clean and well secured. Friendly staff as well. ¡Gracias!
Walter K | Overall ExperienceStaff was friendly and helpful even tho they were busy. They were all "on the ball" and taking care of business, much appreciated!
Cheryl H | First ImpressionsPretty good but the staff isn’t always a friendly staff
Jimmy E | Overall ExperienceThis facility was outstanding. If I need another storage unit, I will definitely come back here.
David P | Overall ExperienceExcept when I was leaving and they said I damaged the hallway.
James S | Overall ExperienceTook me three separate tries to close my storage. I first went in person, and apparently they never closed me out even though they said they did, then I did through the website, which wasn't immediate, then I tried through email to my "rent reminder," email...which eventually worked, though I'm sure it was also because I called an additional two times about it (to corporate and the local store).
Ashley R | Overall ExperienceApril went above and beyond to help make sure that everything worked out and was very friendly! 10/10 would go back again
HAILEY O | First ImpressionsThank You for being such a great help!
Tracy B | Overall ExperienceThis was an awesome experience and I'm really so pleasantly surprised. I found the staff to be so helpful and they really made the process easy! I would highly recommend this location to all who need U-Haul services
Rich M | Overall ExperienceAmazing Staff. Easy, no hassle experience. Would recommend to anyone needing storage.
Walter K | First ImpressionsIs perfect location
Eric S | Overall ExperienceExcellent condition of facilities, air conditioned is a must and will help taking care of storage items. Easy access to storage and dollies facilitated the moving of items from the truck and to the final location. Definitely will recommend this storage and UHaul to friends and family moving to the Emerald Coast area.
Walter H | Overall ExperienceApril Audet is absolutely fabulous, thorough in every aspect. She not only helped but she took time to actually acknowledge my situation and cared. I will never forget her and her son. Give her a raise in pay...this woman is 100% irreplaceable.
JESSICA M | Overall ExperienceI appreciate April Audet for helping me, and my family people like her make your company better.
Larry B | Overall ExperienceThe storage facility was fine, but customer communication was lacking. I went into the store on 5/6/24 to finalize that we moved out and return entry key cards and was told everything was set. I then received an email that they were trying to charge my card for another months rent on 5/17/24. I moved out well before this date & even on this survey it says my move out date was 5/17/24. Also, when I called yesterday, the man said he would call me right back to confirm everything was taken care of and that never happened.
Kelsie C | Overall ExperienceGreat Experience!!! April very knowledgeable and helped us get what we needed.
Robert T | Overall ExperienceApril Audet exceeded my expectations. From Start to finish during both moves. Outstanding customer service and knowledge if product, services and out does herself with just basic social awareness and personal rapport. I've only experienced this level of trust and treatment a handful of times in my 50 years. She is a real gem. Her staff is following suit.
JESSICA M | Overall ExperienceThe owner was very nice and helpful, along with all the staff!
Devin H | Overall ExperienceThe gentleman at the office was kind and help me to choose a great unit, he was knowledgeable and make all the rental process easy
Rodrigo M | First ImpressionsStaff was awesome
zandra r | First ImpressionsSomeone got in my storage and stole a lot of my stuff and I asked the workers can they look at the camera the day they said my storage was unlocked and they said no now I have to get help with the stuff that was stolen
Angelique J | Overall ExperienceI am very pleased with this facility!
Shari S | First Impressionsfacility was clean and tidy. Service was quick and efficient
Dick L | First Impressionsthe staff is great!
SHARI S | First Impressions