Customer Reviews for U-Haul Moving & Storage of Fort Pierce

4,367 comentarios

3626 S US Hwy 1   Fort Pierce, FL 34982
(3/4 of a mile North of Midway Rd on the East side)

(772) 464-9400

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(772) 464-9400

3626 S US Hwy 1
Fort Pierce, FL 34982
(3/4 of a mile North of Midway Rd on the East side)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Web site sucks. Equipment not available at booked location

Danny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam D. 
Clasificación:
5.0

Truck smell like dog piss

Jonas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
5.0

Very friendly and helpful staff

nerirssa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOhn S. 
Clasificación:
3.0

Need to better organize how you load and unload your equipment and moving pods. When we arrived to return our trailer there was an 18 wheel flat bed truck loading pods at the entrance . There were multiple pieces of equipment in the return cue making for a dangerous situation with the tail of my trailer blocking the traffic on US 1. I suggest loading your pods in the back of the lot not at the entrance of your parking lot.

Bill S. 
Clasificación:
5.0

Nothing! You guys are great from start to finish. Gracias.

Clinton M. 
Clasificación:
5.0

Just that the drop off location was changed And I was not aware of the text until after I went to where I was to drop it off It wasn't a big deal because the drop off was right by where I was Moving to

Deborah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jonhy h.  |  Overall Experience 
Clasificación:
1.0

Employees disrespectful and unprofessional. They towed our personal vehicle we left parked on their lot. There are not any parking restriction signs posted anywhere!! Office called about what time we were returning the rental, but never asked if my personal vehicle was parked on their lot. Manager never called me back to notify me of where my personal vehicle was taken or if it was stolen. Beware of this location!!!

Balanga M. 
Clasificación:
5.0

Very friendly. Low Tire warning was on and they came out and handled it and on our way.

Carol P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin S.  |  Overall Experience 
Clasificación:
1.0

Terrible customer service. 3 out of My 6 ubox containers were lost. No accountability for anything .Everyone passed The buck..i had a Daphne Angle and many others that. I had trying to help me.i xalled on a sat.. the the lady answeredthe phone had me on loud speaker laughingat me with a customer in front of her i asked her to get me off speaker and the custo told me to wait my turn i then said why am i on speaker why did you answer of your to busy to help me. The cust said i was rude and the sales lady laughed i said get me off speaker she didn't so i hung up.. .. the moving company Movers CL were rude and disrespectful..smoked weed on the job and couldn't do the job my boyfriendhad to help plus they said they were going to make themselves availableto do the move since my containers were lost then asked me to pay in advance then they didn't want to come they kept making excuses since they were the cheapest they were so busy i went with them but they were the only ones in my area..terrible all around service

Doris R. 
Clasificación:
3.0

Inside of cab had trash and sticky liquid wait time was terrible had schedule pickup at 930 didn't leave until 1045 and vehicle I had reserved d was not there.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artur G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rasean D.  |  First Impressions 
Clasificación:
2.0

Gate access was unsecured constantly, specifically the green entry door. Lots of people loitering in their units, drinking alcohol, hanging out and constantly watching what is going on in other peoples unit. Trash everywhere. I didn't not feel my personal belongings were safe and secure here. On a better note the staff is very friendly and helpful.

Mark O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
5.0

Quick and easy return

Vladimir V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey B.  |  Overall Experience 
Clasificación:
3.0

I made a reservation for a 26 ft truck in Palm Beach for Saturday 11/19/22, when I got there, no truck was available. I was told no trucks would be available until Monday. A representative went on a rampage search and found one in Ft. Pierce.I had to drive to 63 miles to ft. Pierce to pick up a truck and drive back to west Palm Beach. In Ft. Pierce the attendant was very helpful and courteous. With that experience I would have to think twice before recommending someone.

DOREEN P. 
Clasificación:
3.0

Have better software that allows the employee to correctly and accurately chose a drop off location of the customers choice instead. Also allow veterans have a discount no matter where they are using uhaul products.

michael B. 
Clasificación:
1.0

I reserved a cargo van online and when I went to pick it up from the store my reservation did not exist. I was told that a van was being returned in 2 hours so I could reserve that one. I reserved it and about half an hour later I get a call that the customer who has the van wants to keep it longer so do I really need my reservation? After the van was finally returned the van had low tires and reeked of cigarettes and food. We had to sit there for a good half hour while they filed the tires - cutting into our rental time! Then this morning I get my receipt and there's all kinds of weird Extra charges on it! I will NOT be using UHAUL again!!!

Lauren M. 
Clasificación:
3.0

Clean the inside of the cab everything was sticky and pet hair

Antonio R. 
Clasificación:
4.0

I did not like my Drivers License information photographed by a staff member's personal phone and uploaded on your main website. This is Personal Identifiable information associated with my picture. It should be a company device not a personal phone. This is above what is necessary to have an individual's information to rent any item. Staff members can easily visually verify the information contained in your system instead of taking a picture. The staff members were extremely busy from the amount of customers thus service was a little delayed to help everyone. Recommend opening another store and storage facility in Vero Beach since this area is growing rapidly.

Bruce D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

Need some kind of system on who's next in line I was number 1 but ended up being # 3 Took to long

a F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald S. 
Clasificación:
4.0

Ratchets were very dry for straps. Lubrication was required to make the gearing operate. Nice tow dolly other than that.

Jonathan B. 
Clasificación:
2.0

Don't tell someone you can get up to $40 credit for extra gas you leave in tank when it is not true!

CATHY H. 
Clasificación:
5.0

All personeel was courteous,friendly,and highly knowledgeable.

jonhy h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy W.  |  Online Move In 
Clasificación:
5.0

Give it to me free thank u

william L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
3.0

I was charged for two days. Twice what I should have been. It was returned just a couple minutes past four hours. I was charged for two days rental and two days insurance. I was told it would be corrected when her manager came in after waiting over a half hour while it was attempted to be corrected after I questioned the amount.

MICHAEL B. 
Clasificación:
5.0

Thank y

Luigi T. 
Clasificación:
2.0

Often times the security gate was standing open- as time went on I noticed that the area especially around the dumpster was overflowing and a total mess . I had inquired at one time about disposing of some boxes (which I had purchased at the facility) in the dumpster - I was told I would be charged - over a 6 plus year time that I rented the units I was shocked that I was told I would be charged to dispose of some broken down boxes especially since it was constantly overflowing with furniture , mattresses lamps etc etc

Cindy W.  |  Overall Experience 
Clasificación:
1.0

Extremely poor experience on every level with uhual. No accountability no r action taken when issues came up. I personally had to follow up and did not receive phone calls back from the management team. Distraught to say the least. My 3rd time calling in, rep gave me contact info for marketing manager cal and stated she emailed all info to call. Gave me his email. I sent 2 emails and no response. I would continue to tell everyone how poor my experience was and how much money I lost making the mistake in choosing uhual and how they don't resolve ANY of their customers issues. APPALLED!

Kathy N.  |  Overall Experience 
Clasificación:
2.0

Some sketchy patrons were milling about, having beers, hanging out in their unit. There was no locks available and an abandoned uhaul truck with flat tires parked in the way of the entrance.

Mark O.  |  Online Move In 
Clasificación:
5.0

Good job!!!

Paul B. 
Clasificación:
5.0

Nothing.. keep doing what your doing..🥰

steven J. 
Clasificación:
5.0

The inside staff (1 young female, 2 male) this morning were very friendly and professional. Very refreshing considering they were on the younger side. I hope the company is appreciating their value.

David R. 
Clasificación:
5.0

Everything went exactly as planned. Couldn't have asked for more

Nicholas L.  |  First Impressions 
Clasificación:
4.0

Check tires before letting the customer leave. tire failure the next day, was not a flat tire but a defective tire that should have been replaced long before letting a customer leave and risk their life!

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANISHIA B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Amber H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Amber H.  |  Online Move In 
Clasificación:
4.0

The truck was not clean, food was hidden behind the seats. One banana peel, an orange, box of cheerios as well as a roach (weed) in the passenger door hand hole. I couldn't figure out what the smell was until halfway through my day. Not to mention the truck itself was on E and gave me 15 miles til empty… I know it wasn't the location fault as they said it had been cleaned.. but I know to check behind the seats as well next time.

Stephanie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD S. 
Clasificación:
5.0

Friendly staff and service,I was in and out quickly and returned the staff came out to greet me and unhook the trailer. They are great to deal with thanks again

Lance C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
4.0

called customer service to let them know I vacated my unit I was put on hold for 20 minutes or more and then was transfered to a different locate and was unable to receive an email of my request and took 2 more days for me to have to call back and get an email of my cancellation. very poor practice

GINNICE K.  |  Overall Experience 
Clasificación:
1.0

Dapnine was was great every time I talked to her and helpful. The rest of my U-Box experience was truly horrible on every level from the begging to the end. The moving company that brought me my pods were very good but they were severely jerked around by U-Haul.

Matthew D. 
Clasificación:
3.0

I was overcharged several times a late fee for nonpayment when I was on auto payment. I had to email and call to get credits. Our last month the same thing happened and it took a month for me to get credited back. I emailed Daphne several times and called and then I had to go into the store to ask her why she has not credited because she never called or email me back. She said her email was messed up. And she caught it to me the same day after I left. That was unacceptable to me. The time I took by email, calls, then walk in, which is a good trip from Hutchinson Island, to get my money back with no response, then a terrible excuse that her email was not working, was not a good experience at all. I don't see how she has a title of Manager. Other than that, the rental was good and the whole experience of that went very well and me/exceeded all expectations. Gracias.

michelle c.  |  Overall Experience 
Clasificación:
1.0

I was told uHaul needed 24 hours to have the uBox's ready but that was false. Took 2-3 days.

tarif C. 
Clasificación:
5.0

I’m completely satisfied with the company

Marie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakita T. 
Clasificación:
4.0

El cliente no dejó un comentario.

william C. 
Clasificación:
5.0

thanks for your help on the van - john

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
1.0

El cliente no dejó un comentario.

jean L. 
Clasificación:
1.0

I will absolutely say this On contract you rented me a 10 x10. Physically it is 8' x8' verbally I was told it was 10x11. Not able to squeeze all of my calculated space needed effects into your poorly designed space, it took 3 attempts loading it. Only to fail .things went to an alternative space. The next day I challenged the clerk about the size.also phoned the manager and no help either. You stuck to your claim about the size .I would not have attempted to fit my stuff in your facility. We were in a jamb 9 hours of reorganization to make it almost fit after the drive from houston we had no luck. I would love to get a partial refund. John Ammann 281 851 7310. Gracias.

john a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

Fix the credit card reader. It has not worked the last three times we used U-Haul services. Other than that small inconvenience we are very happy with our U-Haul experience. Thank you..

Gerard R. 
Clasificación:
4.0

Nada

Thomas A. 
Clasificación:
1.0

Charged for 2 days, only used one day. No one came to check equipment back in. Please refund 2nd day charge.

LOU Z. 
Clasificación:
2.0

Staff and supervisor should have advised me properly that an extra day charge will be charged due to using the vehicle to unload items for self storage next door. Now my bank is charging me $35.00 overdraft fee on top of the extra day charge! You guys knew I would've been charged another day which is why you gave me the okay to unload the truck!

Brian V.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Gale P. 
Clasificación:
1.0

Truck has a terrible alignment. Wheels squeaked couldn't stay straight at normal speeds. Not well maintained.

matt G. 
Clasificación:
1.0

I returned the truck hour after the requested time due to your system incorrectly scheduling the return at a different location than than the storage location. When I got to Fort Peirce, Que Watts had to search for my order because it would not show in your system. By the time I was done in the office and unloading my items, it was a little after 4pm. I should not be charged because of errors in your booking process.

Nikia D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

David S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
1.0

Got there to pick up my trailer with a Ubox and was told they have no trailers. I received a email the day before confirming my Ubox was all set on a trailer to be picked up at 8:00 AM. The manager said there was nothing g she could do and would not have a trailer ready until next week. I had 3 movers with me that I am paying for. So now I had to take another trailer and pick up all my things at my storage unit and bring them back to uhaul to reload on the UBox now having to pay my movers to move everything g twice. The manager told me I didn't receive a call telling me that there was no trailer because she was out wait a medical issue. Then she proceeds to tell me that my Ubox would not be delivered on time and it would take 2-3 weeks longer to be delivered. THIS IS UNACCEPTABLE. So then I got home and called U Haul and spoke to a supervisor who then said sorry your not getting g your Ubox when promised and hung up the phone after I asked to speak to her supervisor. The level of customer service with your company has been horrible. I am 63 years old and have no help to move my things now for another 3 months which I have to live with none of my belonging not even a pot to cook in for 3 months because your company has no clue how to schedule. I called again a second time and was told to put in an action file claim ti try and get something done to get my Ubox to Hyannis Ma. on a trailer on 10/20 like I was promised and scheduled with your company.

STUART T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRK U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M. 
Clasificación:
4.0

The trailer had damage on the outside when I got it. The trailer I rented soaked my stuff including my couch. I understand that the trailer can't be completely waterproof, but water would just pour in it wasn't a small little leak. I'd like at least half of my rental charge refunded.

Ariana I. 
Clasificación:
1.0

Trying to charge for more gas than they are Made me pay for another day for 10 minutes the truck broke down

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jolene R.  |  First Impressions 
Clasificación:
4.0

Clean the truck BEFORE GIVING IT OUT TO THE NEXT CUSTOMER

Andreas F. 
Clasificación:
3.0

Everything was OK until it was time to return the vehicle, upon returning the vehicle the location was close so I use the app to do the return. Needless to say next day I was charged the after hour and fee. I am not a happy customer

Clarence S. 
Clasificación:
3.0

The website needs to be more up to date on equipment availability. Our order changed location at least 4 times on our pick up day.

Robert H. 
Clasificación:
5.0

Nada

john C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richard D.  |  Overall Experience 
Clasificación:
4.0

Always efficient and courteous!

Rebecca D. 
Clasificación:
5.0

The warehouse in St Paul was very disappointing, box was not available when promised. Staff was not accommodating, the employee was counting money and taking personal calls while he was telling us there was nothing he could do. We finally went back to the warehouse and found an employee who gladly pulled the box for us. Except for this young man the whole scenario was extremely unprofessional.

rae anne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean G. 
Clasificación:
5.0

Very helpful staff.

Jim W. 
Clasificación:
1.0

They tried charging me for insurance when I said no and they said oh the system makes us get it but they'll “credit it” Mileage was 100% wrong so was the gas Lock on back door was faulty and I had to use my own lock Sales rep agent was very rude Only nice and professional rep was Ricardo and he did everything he could to make up for it. I would NEVER recommend this location again.

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

Nothing. Excellent customer service

James S. 
Clasificación:
4.0

The woman that dropped the container off was very rude to my Father's friend who was trying to help determine the best place to drop the container. We are still dealing with my Father's death on 8/17. People were trying to help and she was extremely rude. She needs to learn to speak to customers in a much better manner.

Lynda M. 
Clasificación:
4.0

I have used this location about 5 times since May 2022. Disappointed about the billing. I was charged an extra $116 dollars on one occasion (return van after hours... spoke with customer service that evening was told we would not be charged; the lady documented our conversation; i sent a request to review my bill. NEVER heard back from Uhaul); and last weekend an extra $30 for gas (when we got vehicle it was on empty; called the uhaul and advised them..took pics of gauge and miles) was told my bill would be adjusted ..not!! Also paid for blankets, none were in van!! Very disappointed in uhaul.

FRANCES S. 
Clasificación:
5.0

The young man that put trailer on was awesome.

roxana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
3.0

I was double charged on the final statement.

WILLIAM D. 
Clasificación:
1.0

Worst moving service ever i will never recommend. Not one person helped resolve.

Ricardo S. 
Clasificación:
5.0

Have more room area for drop off and less vehicles in the way

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDITH D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carol n.  |  First Impressions 
Clasificación:
4.0

U-Haul never verifies the tire pressure. This one rental was extremely low.

Joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

Na

william L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Fernando G.  |  Online Move In 
Clasificación:
5.0

Keep going

Ziquy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M. 
Clasificación:
2.0

The rental process was frustrating they didn't seem to know what they were doing too busy eating lunch

tatiana M. 
Clasificación:
1.0

Poor communication. My box sat for 3 weeks without being shipped! Uhaul admittedly duplicated my order. If I could have tracked it, I could have notified somebody within days. No shipping pads included. My guaranteed delivery date was moved back in the middle of the process because of the duplicated order, reducing the refund I was due. Then, despite being late, it took 3 days more for final delivery because there's not daily delivery to the area. Terrible. Who takes responsibility when there's a problem? Who's responsible for trying to remedy the delay? Shouldn't uhaul be trying to expedite it? Just terrible.

Stephen B. 
Clasificación:
5.0

Charge the price in store as what you do online. It started out that Mr. Armstrong wanted to charge me more than what it showed online and it took to get wild get checked in .

James G. 
Clasificación:
5.0

Very nice people

Joseph R. 
Clasificación:
1.0

I was given a truck with no gas. Was left less than a block away from driving put in a medium of US Hwy 1. Then was charge $45 when I had to walk back to the store and get a gas gallon container to walk 2 blocks get gas and walk back to the truck. Left gas on the container and brought it back at 1/4 tank. But according to manager everything was done right. She refused to refund me the gas and even thought I returned my truck on the same day was charge an overnight fee of $20 extra. Was my first horrible experience with Uhaul.

Katherine I. 
Clasificación:
5.0

The people in Fort Pierce were very helpful and accommodating

Tony D.  |  First Impressions 
Clasificación:
5.0

For us the experience has been very good, the service fast and efficient, the staff attentive and diligent. They answered our questions with kindness and explained what was necessary regarding the trucks and their maintenance. really very satisfied. We recommend the neatness of this company. Keep in that way.

Karen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie H. 
Clasificación:
5.0

Why, even though I have an account, was set up for electronic check out, I still have sit at a counter, pro ide DL, credit card and waste 20 minutes...

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica D. 
Clasificación:
5.0

Okay, so my overall experience with U-Haul was originally turning out to be a disaster- When we brought the truck back, the system was telling the agent that it was being returned to the incorrect location and that the gas level was off, meaning it wanted to charge me almost $3,000. The agent was equally confused as my contract said something very different. He took my information and told us he would look further into it and call us once the situation was settled. He called me about 10 min later that he was able to reverse the issue and had made an adjustment due to the inconvenience. While I originally left I thought I would never do business with U-Haul again but, the agent Alex (Alejandro Llanes) has regained my trust and I will return if I need another rental. I want to thank Alex for his wonderful Customer Service and tell his management team that he defiantly deserves a raise and a bonus and extra PTO days. Thanks for listening!

Doris S. 
Clasificación:
3.0

I reserved a truck and also got a trailer hitch. They didn't even have the truck they were supposed to have for me, so they gave me another. We drove back and loaded up the truck, then started to load the car. On the trailer hitch for the car, one strap was too short, so we ended up having to go back (I called the number and the lady said they would give us 20 extra miles because we wasted extra gas having to go back) but the young man switched out the strap for us. However, we needed help, and i know it was almost 7, but we should have started driving at 5 or 6, but we spent almost a whole hour waiting for them to fix it, and they were refusing to help us load the car even though it was their fault to begin with. And then on the drive there, we then noticed a light on the hitch wasn't working either. I don't know what is up with that Uhaul location, but they need to do better.

Terese Q. 
Clasificación:
5.0

Gentlemen was very nice and helpful will definitely be using again

Holly C.  |  First Impressions 
Clasificación:
5.0

The only issue was that we had to travel much further than we had expected because our original location informed us at the last minute that our equipment wouldn't be available.

Roger N. 
Clasificación:
2.0

It was difficult to get parking near the entrancer entrancer exit of the actual storage doors actual storage doors due to u-haul boxes being piled up and trailers being in the way of vehicle access. The temperature was now well maintained. The access doors were always malfunctioned. Store manager is inconsiderate.

ROXANNE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C.  |  Overall Experience 
Clasificación:
3.0

Staff is nice but I was supposed to get my 1st month storage on new unit for FREE as advertised yet I was charged. I still want my credit applied. Storage buildings are set too high so it didn't feel much different moving from being outside and should be set to at least 75 not above. Also the lighting inside the units are non existent which makes it hard to see things inside the unit that you're moving. And trash receptacle was overflowing.

Bonnie L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Damaris C.  |  First Impressions 
Clasificación:
2.0

Each time i went to my storage unit there was an issue: coded doors didn't work. leaks in the ceiling, rusted latches on unit, AC was insufficient to keep odor out of stored items. The workers seldom could trouble shoot issues with out extra help and there was not. The ramps moved creating safety issues for loading my items from my unit. They even locked my unit when there had been not issues with my billing. The insufficient service of the overall UHaul experience was one I have openly discussed as negative since the beginning of my move. I will not use UHaul EVER again. One should never have to be on the phone for 4 straight hours to get answers from someone that could answer questions.

Beth B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

frank r.  |  Overall Experience 
Clasificación:
2.0

Unit was not clean, clearly there are people, if not living there, spend ALOT of time there. I have a real concern for mice/rats at this location because the units really aren't that separate.

John K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josie Z.  |  Overall Experience 
Clasificación:
5.0

Always good environment and very helpful

Alford L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian M.  |  First Impressions 
Clasificación:
1.0

I didn’t get clear directions to where my unit was located wasn’t able to move in on the date I was suppose to had to drive to Orlando leaving my stuff on someone porch and drive back after work today to move in my storage because I wasn’t told how to find my unit or check in

Nicole G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  Overall Experience 
Clasificación:
4.0

We had to sweep the floors and clear roaches and mice dropping before using the room. However; agent Alejandro was very helpful and fast, and the deal of a free month helped us to deal with the situation despite my concerns that the criters could get into my furniture.i ll be sure to inspect my stuff when we move into the new home. I knew the area is prone to roaches and other creatures. I still would recommend it. I would advise to check the space before giving the keys to customers. Thank you so much.

Alejandro L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Keisha G.  |  Overall Experience 
Clasificación:
5.0

They took the time to understand my situation I had became accustomed to and the difficulties they may need for me to make payments but they worked it out for me they did not sell my stuff until I was able to move it I appreciate the staff I remember met anybody to them

althea f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

julie b.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Cindy M.  |  Overall Experience 
Clasificación:
5.0

I really appreciate the excellent service

MARY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth W.  |  Overall Experience 
Clasificación:
1.0

Daphne should do a better job hiring her employees. Maybe hire some that can read

ALEXANDEREMMANUE G.  |  Overall Experience 
Clasificación:
1.0

The staff was incompetent. Told us they had a unit, we get to the unit and apparently it's not available. Didn't even try to help fix the situation.

ALEXANDEREMMANUE G.  |  First Impressions 
Clasificación:
5.0

All the staff are knowledgeable and helpful. Always a clean and stocked facility where they greet you with a smile.

Thurman S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

LEPRES C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DWIGHT G.  |  Overall Experience 
Clasificación:
5.0

One of the best staffs and I was very pleased with the hitch service very professional. Thank you!!!

Juan R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey B.  |  First Impressions 
Clasificación:
5.0

The only thing is that the uhaul return is not connected to the uhaul storage. The two should have a connecting road or path so that you do not have to make a left to come out of the storage on to a busy US 1. And then another left to return the uhaul.

Shirley K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth W.  |  First Impressions 
Clasificación:
5.0

As a general comment, I would like Uhaul to offer a loyalty program for storage and truck rental. Or savings for repeat business. I've always tried to rent from Uhaul when I have the need for storage or truck rentals. I moved to a competitor when the storage price was lower.

SHANE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KELLY G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rene O.  |  First Impressions 
Clasificación:
5.0

No light in storage

Vincent Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynaya c.  |  First Impressions 
Clasificación:
4.0

It was great but the prices need to get lower down

Femisha h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight M.  |  Overall Experience 
Clasificación:
1.0

The worst almost 4 years experience ever. We had a lot of mold, roaches and water damage in our unit. We had to throw so much away due to the damage. Such an awful experience. We also paid full price for the month of December and emptied our storage on 12/8/21 and they refused to pro rate our month of December. What a rip off!! I will never recommend this facility to any one. The management is so unprofessional as well.

Baldemar S.  |  Overall Experience 
Clasificación:
5.0

Most of the people that work there are, except one guy but Alejandro is a great worker, always ready to help with a smile on his face. Very profesional, need more workers like him!!!!

Jacquelines A.  |  Online Move In 
Clasificación:
3.0

The unit I was given was swept out but the pile of trash was left just outside the door of the unit. It still remains untouched 2 days later. The unit also shows signs of water on the concrete against both side and the backwall. Employee who took in truck I used was great.

Jeremy T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M.  |  Overall Experience 
Clasificación:
2.0

The two young black chaps working the counter were extremely unprofessional. I waited online for 30 mins cause they work at a snail pace. It's disgusting how they have zero work ethics . It's disgusting they are selfish and not think of others. The owner finally helped me.

Stephen M.  |  First Impressions 
Clasificación:
1.0

Let's see: starting with someone 'accidentally' closing my storage unit one day out of the blue when I am hundreds of miles away?!? Or granting me certain vehicles, only to do a bait & switch, or for no one to contact me AT ALL about my reservation?!? Let's just say that the ONLY pleasant experience with U-Haul was LEAVING the other day - in that, the dude outside when I checked out was pretty cool...but more importantly, it was great knowing that I will NEVER USE UHAUL AGAIN. EVER. Not even if there are 12 more pandemics.

Mitchell D.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing at this location

ANN P.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly. Helped me promptly when I needed it. If I have to I will use it again.

Brian N.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

dennis s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SYRIA P.  |  First Impressions 
Clasificación:
2.0

G.m need to learn how to people like they are a human being was very disappointed in her demeanor!!!

Steve C.  |  Overall Experience 
Clasificación:
1.0

Upon arrival, a very large truck with several pods on it was extending the length of the driveway up to the edge of the 4 lane road, US-1. It was impossible to not only move around, but couldn't be seen around to enter or worse, to exit as it blocked all view of oncoming traffic. This truck was in that position the entire time I was at the facility. Very dangerous. The fire exit to the building with my storage unit was actively being blocked by towing equipment, even as we asked to use the entrance to unload. The reason we were told no is that it's emergency only. And the manager & staff were in the process of blocking it with trailers, etc. so it would be useless as a fire exit. Alejandro handled my account and gave inaccurate information and misdirected us to the building next door. Once we managed to get around the large truck blocking the view of the street and entered the storage area next door, we found we were in the wrong location and could not exit. Despite calling via the callbox for assistance, we remained stuck there for some time. Alejandro eventually responded to say he was standing where we were supposed to be & SURPRISE - we weren't there. Useless. A waste of time & with all the other safety issues, the last straw. I only offloaded my things as I was pressed for time and did not have time to find another storage option before returning to Sarasota. I definitely would not recommend and, in fact, took photos of the serious safety issues which I'll be happy to forward for your review.

Donna O.  |  First Impressions 
Clasificación:
2.0

The storage was infested with roaches. I had to throw away 3/4 of my things. Absolutely disgusting!

Regenia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nyere W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Brittany W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BESSY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE B.  |  Overall Experience 
Clasificación:
5.0

The service tech was very knowledgeable and very professional. Outstanding service.

Jacquelines A.  |  First Impressions 
Clasificación:
5.0

Best staff I've ever worked with. I was a mover for a year with a very established company. The kindness and customer service was above the rest. Very thankful for them!!!

JOSHUA T.  |  First Impressions 
Clasificación:
5.0

Very accommodating

Melvin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C.  |  First Impressions 
Clasificación:
5.0

Entire experience was better than expected

Hannah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Regenia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F.  |  Overall Experience 
Clasificación:
5.0

None at this time.

Barbara S.  |  First Impressions 
Clasificación:
5.0

All very friendly. A real good crew.

Adrian O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F.  |  First Impressions 
Clasificación:
3.0

Water must have gotten into the unit (B9). All my card board boxes had water damage on the bottom and black mold

Anthony A.  |  Overall Experience 
Clasificación:
4.0

took a long time to close down the storage account at the business. only one guy working. Long lines

Daniel A.  |  Overall Experience 
Clasificación:
3.0

Had some good interactions with Associates and some real bad interactions, needs to hire committed, older, professional associates.

Jeffrey S.  |  Overall Experience 
Clasificación:
5.0

The local facility had to units available, and found one that was bigger than what was reserved. After setting it up for me, the unit was still rented out to someone else and there was a lock on the door. Unfortunately the office workers were overwhelmed with other customers and having similar issues that I opted to store my stuff else where.

Caleb P.  |  First Impressions 
Clasificación:
5.0

Your manager Daphne Heywood is absolutely the most professional and efficient manager with amazing customer service skills I have ever met! After Uhaul online reservations I made for my move from GA to FL literally made every mistake possible with all my reservations and I was up for 28 hours with my 2 sons (1 sick) and service dogs, Daphne was able to arrange storage and movers when no one else at Uhaul could. I am grateful to her amazing abilities as a manager!

Saira M.  |  First Impressions 
Clasificación:
5.0

I wish I had the name of the man who helped us. He is AMAZING. We've had a rough move from CT and he was so awesome.

JENNIFER A.  |  First Impressions 
Clasificación:
2.0

Too narrow on truck texture side.. no where to get turned around at all.. also tge storage side is very narrow with no where to turn around you have to back out all the way to the entrance.. the clients that rent here are not very clean or courteous and give u no room to access your unit

Daniel O.  |  First Impressions 
Clasificación:
5.0

employees were always friendly, approachable and helpful.

Sena B.  |  Overall Experience 
Clasificación:
1.0

If I could give no stars I would

Orsola B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA N.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful

Daniel A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glennys C.  |  Overall Experience 
Clasificación: