Customer Reviews for U-Haul Moving & Storage of Fort Pierce

4,874 reviews

3626 S US Hwy 1   Fort Pierce, FL 34982
(3/4 of a mile North of Midway Rd on the East side)

(772) 464-9400

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(772) 464-9400

3626 S US Hwy 1
Fort Pierce, FL 34982
(3/4 of a mile North of Midway Rd on the East side)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had to travel 40 miles to this location as the Uhaul sites near Jupiter florida were substandard in both equipment and especially in profession employees. As for the main number 1-800 468-4285, do yourself a favor and go to the location as the information you receive from the main number is inaccurate at best.

Jimmy josko 
Rating:
2.0

I requested a truck and car hauler from this location. I was advised to use another location 10 miles away only to find out, upon arrival at the second location, that they did not have the equipment. I called an 800# to seek advice and was told there was equipment back at this , the original location. I was not offered any apology or reduced rental charges. The first car hauler they offered had a blown tire. Ultimately, I got my rental and returned it earlier.

Eric Watts 
Rating:
5.0

Customer did not leave a comment.

Tesla Alvarez 
Rating:
1.0

This site is scamming people by not checking in the equipment when it is returned. I returned the equipment on the same day three hours later to Jaylin. He promised to check it and never. While I was a customer was complaining to the manager on the phone for the same thing. I kept asking for a receipt, he kept saying I’ll get it in the email.

Patrick Romilus 
Rating:
5.0

Customer did not leave a comment.

Daniel Waltz 
Rating:
1.0

This is the second time i used this location and both times i rented here i was the victim of fraudulent practices.

Bob Lutjen 
Rating:
5.0

easy process

GERY VOGELEY 
Rating:
5.0

Great service! Very fast and efficient! Thank you

Arelys Zamora 
Rating:
3.0

Customer did not leave a comment.

Latita Simpson 
Rating:
3.0

I dropped off the truck a day early, I entered the building and the guy at the desk wanted nothing to do with us. He just told us to drop the key off outside. I returned the truck with more fuel than I received it (I have pictures) and they still charged me $10.50...saying it had less....NOT TRUSTABLE AT THIS LOCATION !!!!!!

Paul McKamey 
Rating:
5.0

quick , convenient , easy.

Dwain Johnson 
Rating:
3.0

Customer did not leave a comment.

david mesyn 
Rating:
1.0

The u-haul was dirty, cup holders were full of water, there was trash on the floor. Employee really didn't seem like he knew what he doing and the other guy seemed unwilling to help. Asked for a manager the employee told me to call the 800 number. I would rather go a little farther down the road. HORRIBLE experience.

Johnkeysia howard 
Rating:
5.0

Thank you Irma

Cheri Schmidt 
Rating:
5.0

Everything was pleasant, customer service was good,on the phone and in person. Thank you Clarencia especially. Vehicle got the job done!

Kathleen Owen 
Rating:
5.0

Customer did not leave a comment.

Anthony Monella 
Rating:
5.0

Customer did not leave a comment.

CLARENCE R LEE  |  First Impressions 
Rating:
2.0

Hire better help

Randi Bookman 
Rating:
3.0

Way too expensive

ROBERT DEAN GUYN  |  Overall Experience 
Rating:
2.0

The brakes on the truck were horrible. The truck kept stalling on me. The windshield wipers were no good and of course it rained, and to top that all off the rain leaked into the mothers attic and soaked all of my belongings. I just don’t understand why they are not using water hoses periodically to check for leaks. And why they are renting out trucks with bad brakes and mechanical problems.

Tracy Clark 
Rating:
1.0

Horrible experience form start to finish. My reservation was not guaranteed. My trailer was given to someone else. After returning the trailer, I was called the next day to ask why I didn't return the trailer. I told the person that I did the day before and they then hung up on me. The next day I was charged 3x more than I was originally quoted. Never again.

Jeremiah Konger 
Rating:
5.0

Nothing. The staff was excellent.

MICHAEL ENGLISH 
Rating:
1.0

No comen

Mario Gomez 
Rating:
4.0

Customer did not leave a comment.

Kenyetta Johnson  |  Overall Experience 
Rating:
1.0

They charge me a after hour fee when it was returned before 7 pm when the closed

Billie Selinsky 
Rating:
2.0

Serve customer in the irder they arrived

ANDRES RIVERA 
Rating:
2.0

Had my reservation cancelled by U-Haul and never was advised. I reserved on Tuesday and pickup was on Friday. Had to drive 14 miles out of my way to get the truck. Never compensate for this inconvenience. Also had an appliance dolly on my reservation but never put in my truck, the employee acted like her gave no care in the world. Thank god I checked before I drove off. Would consider budget or someone else!

John Stania 
Rating:
5.0

Customer did not leave a comment.

Robert Chaille 
Rating:
3.0

Get better employees that work when I comes to checking customer back in after they drop off their rentals. I did appreciate getting cussed at when I dropped off my rental on a Sunday. The employee was very unprofessional, rude and disrespectful.

Kevin Gross 
Rating:
5.0

Really great kid working there who did the install.

robert musser 
Rating:
3.0

Customer did not leave a comment.

Phil Buck 
Rating:
5.0

Customer did not leave a comment.

YONE ROBINSON 
Rating:
2.0

The 10ft should come with a ramp, and the dolly was placed in the back of the truck unsecured by your worker.... So pretty much it slide the whole ride.

Byron Rawlings 
Rating:
1.0

Not charge them a gas fee when the truck comes back with MORE gas then it left with

Abbie Reed 
Rating:
5.0

Customer did not leave a comment.

Michael Krencik  |  Overall Experience 
Rating:
5.0

Employees were very helpful

Josiah Morris 
Rating:
4.0

good experience ,,the employees , very very young ,,,they need more adult guidance ,,but they were ok...

ANDRES LOPEZ 
Rating:
5.0

I love this storage place. They are my go-to.

KELLY GOOLSBY  |  Overall Experience 
Rating:
3.0

They park uhaul trucks cross from the units sided with the wall where I personally have a hard time loading and unloading my 16 foot truck box without blocking the road and I have to move it everytime to let other tenants pass through When I asked once uhaul representative who was moving one of those trucks to pull back the 26 foot truck back a little so I can load without causing any issues for entering the incoming tenants he told me he doesn’t have the keys and can’t get the key I left the facility for the inconvineve and the lack of customer service at uhaul representatives at this location

Skander Boussaada  |  Overall Experience 
Rating:
3.0

Guy at service desk very hard to work with ..He didn't care about what I had to say ...you should get nice customer service staff ..

Gary Lewis 
Rating:
1.0

THE MUFFFLER JUST FELL DOWN FROM BACK OF CAR. THEY NEVER PUT THE MUFFLER BACK IN THE BRACKETS. POOR WORKMANSHIP. ALSO THE WIRING WAS LEFT IN THE TRUNK NOT INSTALLED WITH HITCH. TO HOOK UP YOU HAVE TO OPEN TRUCK PULL WIRES OUT SHUT TRUNK ON THEM THEN PLUG INTO THEM. POOR WORK. NEED TO CHECK YOUR INSTALLER.

Charle Adams 
Rating:
5.0

Customer did not leave a comment.

Ken Cemer 
Rating:
4.0

Customer did not leave a comment.

Simone Hughes 
Rating:
5.0

The technician was amazing. I am satisfied with the hitch. A receptionist that smiled and was friendly would be nice.

William Cooper 
Rating:
4.0

Customer did not leave a comment.

Mindy Langevin 
Rating:
5.0

Customer did not leave a comment.

Michael Lucia 
Rating:
5.0

The service was great and Garell was very friendly and helpful, I highly recommend this 5*s location.

Ana Constantinescu 
Rating:
5.0

Excellent service and excellent installation of our hitch. Easy to schedule via the toll-free number.

Linda Staiti 
Rating:
5.0

U-Haul has always been the most reliable moving experience for myself and family. I can’t thank you enough!!

CHRISTOPHER Boltz 
Rating:
5.0

Irmalys Fernandez is an excellent communicator when everything seemed to be miscommunicated while making reservations via many phone calls to reserve a storage unit their was and may have been a lack of knowledge in my part as to different products for my moving needs I had one gentleman ask me for a credit card number via phone on February 8 ..to have a credit card on file he said. It wasn't clear all along the type of storage unit I needed I think they were trying to promote their shipping containers promotion and I believe I didn't know the difference while on the intial calls..when I went to this location I went through 3 associates until she stepped in and handled it well ... The other young men were not as knowledgeable to troubleshoot with my confusion has to product had been reserved and it wasn't their fault someone and others who I been in contact with via phone to reserve my spot I think that's where the confusion began..so when I went physically to the site mention above the reservations wasn't available because ... my apology to the 2 young men who tried and had nothing to do with the miscommunication from the get go..

Mia Chenique  |  First Impressions 
Rating:
3.0

Rental person was great. Returning was horrible

jason Atwell 
Rating:
4.0

Customer did not leave a comment.

Robert Bryan 
Rating:
3.0

There could be better rates or flat rates for a day for a U-Haul but other than that it was okay

Theresa Spells 
Rating:
5.0

Customer did not leave a comment.

Devon Russell 
Rating:
5.0

Very good experience quick to get the equipment and on my way.

DAVID RAYMOND 
Rating:
5.0

Always a great experience when dealing with this location

Lazarus Pena 
Rating:
5.0

Dressed very professional!

Joseph Vedovino 
Rating:
2.0

I have previously had good experiences with this rental location, the trucks are clean and plentiful, and the employee who assisted us was very nice. However, he was not aware of all the steps necessary to rent a vehicle. He did not let us know about the texted link to the vehicle inspection, did not let us know that we would need to fill this out to check the mileage, gas amount, and any vehicle damage, so we ended up having to call customer service to do this later. Additionally, he did not explain the vehicle mileage limit, or that since we were going an alternative route, that we could request a higher vehicle mileage limit, which caused us to incur an additional $250 worth of costs at the end of the trip when we returned the vehicle. Please train your employees adequately so that additional phone calls with customer service are not necessary.

Olivia Rhoades 
Rating:
5.0

This location has a very customer oriented employee, his name is Kendrick, he helped me with my registration in the app. He is definitely an asset to this organization.

Joseph Tietz 
Rating:
5.0

Customer did not leave a comment.

Nyshann Jones 
Rating:
5.0

Customer did not leave a comment.

Dominic Jones 
Rating:
5.0

All was well

ellen rosenzweig 
Rating:
1.0

Made an appt and still waited almost 2 hours for service.

Allan Polos 
Rating:
5.0

Customer did not leave a comment.

Jon Harris 
Rating:
1.0

I went to move out but forgot my key in Massachusetts I had the code for one lock but not the key for the other. Instead of just letting me cut my OWN lock off, they made me hire a locksmith. So I can pay the bill to the storage but I can’t take my own lock off. Ok. And then to top it off they have ROACHES!!!

Patricia Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Tatum 
Rating:
5.0

Customer did not leave a comment.

Iris Hall 
Rating:
5.0

The girl that checked me in. Was very knowledgeable and helpful with everything.

Robert Griffin 
Rating:
5.0

Very friendly and professional. Thanks

Keith Smith 
Rating:
1.0

DISAPPOINTING TO SAY THE LEAST! We have been customers over a year and found the compatition was offering the same unit $65 less per month (regular rate not a special) we asked if UHaul would price match and were advised Uhaul will not. We also stated we will be long term customers and still no cares given. We proceed to move out same day. When I closed my unit 6 days after the auto payment I was told no refund. Steps in and out of the building are not safe and can be slippery. Parking is limited and staff polite but not friendly at all. It may not be a big deal to loose our $172 a month but I will be spreading the word about our new unit that worked out to be $90 less no special rate and right down the street.

Steven Toler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kavin Vega 
Rating:
3.0

Eliminate the mobile truck share for customers renting in person. I suspect your employees are not valued and could use more income and benefits such as health insurance and time off to decompress such as vacations and a rotating weekend and possibly holida

RICHARD SILVESTRI 
Rating:
5.0

Customer did not leave a comment.

Christine DeLoe 
Rating:
5.0

Customer did not leave a comment.

Maria Solorzano 
Rating:
5.0

Customer did not leave a comment.

Iesha Bowles 
Rating:
4.0

Customer did not leave a comment.

Angel Bishop  |  First Impressions 
Rating:
5.0

Lower Florida rates

ALEX MEDINA 
Rating:
5.0

Customer did not leave a comment.

Pierre Ringuette 
Rating:
3.0

Customer did not leave a comment.

FELIPE DESOUZA 
Rating:
5.0

Nothing, everything went smoothly. Jim was especially friendly and professional.

Ernest Alessi 
Rating:
1.0

The check in prices is tedious, and not customer friendly. Had issues with scanning id on cellphone, and the employees were of no assistance

Crystal Frazer 
Rating:
5.0

Customer did not leave a comment.

Stacey cote 
Rating:
4.0

Customer did not leave a comment.

JAMES HOLLOWAY 
Rating:
5.0

I received excellent service. Prompt and courteous. I would recommend this location to all my friends and family. Thank you for a pleasant experience

Juan Pinero 
Rating:
2.0

There was water damage to a brand new bedroom dresser from water leaking from the ceiling of my unit.

karen geraci  |  Overall Experience 
Rating:
5.0

Make all vehicles rentable at the location. The renting of the truck and the van only through the app is ridiculous.

Robert Moore 
Rating:
5.0

Customer did not leave a comment.

Tracy Dugger 
Rating:
5.0

Customer did not leave a comment.

susan wagner 
Rating:
5.0

Customer did not leave a comment.

STEPHEN GRIFFITHS 
Rating:
5.0

Customer did not leave a comment.

MARCUS RAIANO 
Rating:
5.0

Customer did not leave a comment.

Keith Evans 
Rating:
5.0

Location was great, using the app was the worst experience I have ever had with U-Haul. I have rented trucks for over 20 years and not being able to deal with a person at rental time was absolutely terrible. Going forward I will look at other rental companies who still have a personal interaction with their customers

Gene Frank 
Rating:
5.0

Customer did not leave a comment.

David Dennis 
Rating:
5.0

Customer did not leave a comment.

Tim Foster 
Rating:
4.0

Cargo van - problems with starting switch Charging was unfair-overcharged than advertised and inflated the final charges U-HAUL app is confusing?? and upload function is miserable?

Rajneesh Bhalla 
Rating:
5.0

Customer did not leave a comment.

william thomas 
Rating:
5.0

Customer did not leave a comment.

James Anderson 
Rating:
5.0

Great place in and out easy great people

Michael Goddard 
Rating:
5.0

Outstanding service over phone and in person. Also Uhaul app is very easy to use and efficient. Thank you

MARY BUTLER 
Rating:
5.0

Customer Service was quick! Ron hooked trailer and did all electrical connections and we were in and out within 15 minutes.

Miguel Prado 
Rating:
4.0

I did not have to wait too long. The truck was ready and most importantly avaliable. However, I did reserve it ahead of time.

Bonny Drake 
Rating:
5.0

Customer did not leave a comment.

jim rowntree 
Rating:
5.0

The storage garage was ready and waiting when I pulled up. Jydos

Jarold Meakin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Mengel 
Rating:
5.0

Customer did not leave a comment.

Patricia Sprankle 
Rating:
5.0

Customer did not leave a comment.

lenny sabation 
Rating:
5.0

Customer did not leave a comment.

John Weiland 
Rating:
4.0

Customer did not leave a comment.

sam donalson 
Rating:
4.0

Customer did not leave a comment.

Kelley Renz  |  Overall Experience 
Rating:
3.0

While I waited, Staff did not even acknowledge that I was there. Zero customer service- I don't need much, but a simple acknowledgement would have been nice. Actually, a NEW employee named Anthony showed up 5 minutes later and immediately noticed me and said "we apologize for your wait, I'm new, but this guy will help you as soon as possible." I may try again, because of him.

Sheila Firle 
Rating:
5.0

Customer did not leave a comment.

Meridith Brown 
Rating:
4.0

The gas gauge was not exactly on "F" when the truck was picked up. I should have informed them of this but didn't. Upon returning, the fuel was filled to where it was when picked up. I was questioned about it by staff, and informed them that it matches the level when first picked up. Maybe the UHaul policy should be to take a picture of the dash and fuel level so if there is any question about it, the pictures can be used as a reference. End of story. Also, the seatbelt was frayed and felt sharp on the neck. Should be replaced. A 15-foot box truck was the one rented.

Evan Hurley 
Rating:
5.0

Customer did not leave a comment.

Tom Burgulis 
Rating:
2.0

The lighting issues continued the second night was about all I could handle. Poor service handling the issue! For the security issues I would not recommend this facility.

Kathryn Pender  |  Overall Experience 
Rating:
5.0

Daphne was very responsive and friendly with an issue on move-in day. A great asset for U-Haul and her staff reflected her attentiveness, as well. Thanks!

Susan Paris  |  Overall Experience 
Rating:
2.0

The 10x20 unit (auto pay) and the staff were ok, but not really helpful. I would say the people and helpfulness was less than expected. My wife is 77 and I’m 80. This was a big move for us to clear out. I needed some help. Because I haven’t been in FP for 15 years, I’m not familiar with services in area. -So, I asked if they could recommend or suggest an honest locksmith (answer No). I ended up with a locksmith charging $200+ for 15 minutes. -I needed help and one of the workers wanted to help after his work hours….manager said no, but offered no options or help. When about 90% cleared out, I asked if I could pay for help to finish (we were exhausted), manager said $300. Too much for my fixed income so after resting we finished in 0ne hour. -overall the manager was not rude but very unfriendly. Being older, we could have used a little more TLC and solution suggestions (I.e. locksmith, labor). Or at least a more empathetic attitude.

JAMES HICKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nick stewart  |  Overall Experience 
Rating:
5.0

Excellent facility and service.

Ovidio Hidalgo-Gato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert rigano  |  Overall Experience 
Rating:
4.0

My unit had roaches & the ceiling insulation was hanging down about to fall.

isabel sariego  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Buster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Kariher  |  First Impressions 
Rating:
5.0

Daphne went above and beyond when it came to making sure my needs were met. She was not only professional but extremely kind and caring.

karen geraci  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ryan ibinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marilyn hunte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Ward  |  Overall Experience 
Rating:
4.0

Daphnie was great in a difficult time. Price is a little high. Perhaps just the local market.

Javier Jones  |  Overall Experience 
Rating:
2.0

Office staff wasn’t very helpful. We had to go find our own open storage unit. We had to change storage units several times due to facility not keeping up with units unavailable.

Cody Mccrory  |  Overall Experience 
Rating:
4.0

I found a large nail and a screw in the driveway. Glad we didn't puncture our tire. Staff has always been very helpful and friendly.

KRIS WORLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james beauford  |  First Impressions 
Rating:
5.0

Locked out once late at night before a hurricane, but that's the only glitch in years of good service. U-haul is the only facility I would recommend!

James Dodich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phil Kobylski  |  Overall Experience 
Rating:
5.0

Moving into our storage unit and dropping off our U-Haul truck was seamless and easy. The staff were welcoming, knowledgeable, and extremely helpful. Thank you. We are extremely satisfied with Fort Pierce U-Haul.

Patrick Callear  |  First Impressions 
Rating:
3.0

Not being able to put Carbo box in pieces into trash or glass in the big trash. It is bad enough. Nor very helpful............ not human to help a human being.... no courtesy from the worker there. Thank you,

luz lopez  |  Overall Experience 
Rating:
2.0

All staff was friendly and facilities were convenient but when we retrieved our belongings everything was covered in rat and mouse feces. Lots of cockraches. Our containers had been chewed into and we threw out several boxes of our belongings due to the damage. We then bought several other containers Nd removed what we could salvage. When I brought this situation up to the person at the desk he just said "I see." Absolutely no help, no care or reimbursement.I was under the understanding that pest control was maintained at your facility. I will absolutely not recommend these units to anyone.

Tawny Tuscher  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ellianna Bond-Sanchez  |  Online Move In 
Rating:
1.0

Very dirty. They almost put my stuff up for auction due to their ineptitude. Will never use again.

Seth Payne  |  Overall Experience 
Rating:
1.0

I have never seen such a disgusting dirty facility ever. I will be getting my stuff out as soon as I find another storage facility. Cloths, garbage, painted bedroom doors, toys, junk everywhere. It is absolutely filthy!! I would have driven many miles to avoid this place. Unfortunately, it was late and after a very labor intense and hot move.

Bruce Banner  |  First Impressions 
Rating:
5.0

I had my storage unit with uhaul for almost 3 years and never had an issue. The staff was always friendly and the units were always clean and had no bugs.

Ashley Gilmore  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melody Grant  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

chantale johnson  |  First Impressions 
Rating:
2.0

We were set to move in on 7/5/23 got to the facility did online check in and was given our first unit. Tried our code didn't work. Tried again. And again. Still didn't work. Called the offices they said it was because we were trying to enter the wrong building. Building are not clearly labeled for the inside units. Finally enter the correct building only to find that the unit assigned to us has a person lock and a red tag. So we call the office again and Leslie comes to us checks and verifies it must have been a glitch in the system. She tells us to come up to the office and will get a new unit. Leslie looks and doesn't have a unit the size we requested so she moved us to a bigger unit forcing us to pay the higher rent payment due to their mistakes. She assigned us another unit we go back and guess what it also has a personal lock on it. We scan the lot and find a few units that are open and we go back to the offices and tell them it's also locked but here are a few that are empty. We get assigned one of the ones that are empty and go to the unit and unload our stuff. After nearly 5 hours on the lot, 3 units, doing uhauls job, we were finally moved in to our unit.

Cody Mccrory  |  Online Move In 
Rating:
2.0

I brought the pictures back to the kid who gave me the unit and said I cannot move into the unit because it’s not completely moved out of. He said that if I gave him a minute do what he was doing that he would clean it out. I told him not to worry about it cause I was not going to stay for that. Then I showed him the picture of the end of the hallways. Three units down. He said yeah that happens some of our customers do that. I said there’s food there. I mean I’m worried about bugs. And he just kind of shrugged his shoulders and said that Mays will be there tomorrow and I’ll clean it up. It appears it’s a specific spot where they allow renters to leave stuff they don’t want. Cause I’ve rented a lot of storage units, and this was truly the dirtiest place I’ve ever tried to rent at. And all night long I have thought about possibly going back and telling them I’m not taking the unit because of those two situations. I know they can clean up my unit. But it looks like that’ll be a constant source of disgustingness if they allow people to do this on a regular. I would really appreciate a call back 561-634-6392.

tracy paletti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Tandy  |  Overall Experience 
Rating:
2.0

Storage looks run down and not well maintained. This is my first time renting a storage. I didn’t know there will not be any light in the storage. Storage area was not in the actual office area. This made it difficult to find the storage. There are no signs outside to which door has access to which letter regarding climate control storage. The map was provided but no way of knowing where it is located as there were no signs outside.

Era Maskey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK LEWEDAG  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joey alma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chundra Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Scola  |  Overall Experience 
Rating:
1.0

Came in and rented a 10x10 not climate controlled because no climate control was available. Went to drop off to the storage B-24 rats were everywhere there was trash everywhere it was absolutely disgusting. I went back and asked for a refund because our belongings were not going to be safe there due to rats and filth.

nancy davino  |  Overall Experience 
Rating:
2.0

The storage unit I originally rented belonged to someone else and had a hard time moving furniture into unit

TIMASHA JACKSON  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Timothy Cahill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Conde  |  First Impressions 
Rating:
1.0

Storage areas are dirty with furniture for over two months, trash all over the stage area. Security gate was broken for over a week. Bathroom is NASTY!!!!! Horrible management over this property, Not helpful and some female employees have terrible attitudes for not reason. They belittle the younger male employees in front of customers.

SANTIAGO VAZQUEZ  |  Overall Experience 
Rating:
3.0

There was a lot of trash on the ground. A lot of nails and screws are picked up and make sure they weren’t in the dumpster.

Cody Covington  |  Overall Experience 
Rating:
4.0

Men's Bathroom wasn't cleaned

Christian Mangino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francois Jean-Baptiste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE PRIETO  |  First Impressions 
Rating:
5.0

Moved out of C-212 on 2/27/2023 Thank you Today is 5/5/2023

mystery unit  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven Toler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacquelines Areces  |  Overall Experience 
Rating:
4.0

The door lock was stock and no one could fix it

Irma Cardenas  |  Overall Experience 
Rating:
2.0

Security gate constantly open

John Kilpatrick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yanina Weatherborn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jarvis collins  |  Overall Experience 
Rating:
4.0

Facility needs more staff to handle customers.

Kennan Meyer  |  First Impressions 
Rating:
4.0

My only complaints, and they are minor, are that the light in the unit was not working which could just be a bulb and there was no lock inside the unit like specified online but the guy in the office was super helpful and got us the lock no issue. For an interior unit it is very spacious and well maintained. I am overall pleased with my rental thus far.

Forrest Petersen  |  Online Move In 
Rating:
4.0

I get the whole five day thing to move out your things but I still think you could pro rate the month you move out because I was only nine days but it is a suggestion. The staff was helpful but not necessarily friendly.

Keith Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally Sugg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique Desert  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Raquel Mcgriff  |  Overall Experience 
Rating:
1.0

The only reason my stuff was at this facility is because my ex-husband who is an abuser kept the truck too long we ran out of money we became homeless and my keepsakes including my grandmother's cedar chest is in that truck my baby's pictures all the things that are special to me are gone now and you guys are going to go through that and sell it well I sit six states away hiding from this man.

Roxann Litteral  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

adam morrison  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MACKENZIE MCFADDEN  |  Overall Experience 
Rating:
4.0

It was a good experience for me...thanks

Georgia Smith-Montgomery  |  Overall Experience 
Rating:
5.0

Customer service was excellent. Staff friendly and helpful. Unit had some trash left inside but not a big deal. I put it in trash receptacle on way out.

CHERYL BARTLETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Hopp  |  Overall Experience 
Rating:
5.0

Excellent service from the moment I walked into the office at 3606 S US1 Hwy. I will definitely go to UHaul for any future moving or storage needs. Thank you for your service I. Sanchez

Iris Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Crampton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelsina Ross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Goff  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

VICTORIA BARBER  |  Overall Experience 
Rating:
2.0

Crates, forklift, and equipment made access impossible. Staff had to shuffle things around but I still had a very difficult time backing my trailer in. When the unit was opened up, it was full of someone’s stuff and filth. Staff had to unload the unit. All of this took time.

Martin Kwitek  |  First Impressions 
Rating:
5.0

All staff was friendly and helpful!

Amanda Breen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Milam  |  Overall Experience 
Rating:
5.0

Muy Buenos attention, amabilidad y Cartesian y comprension

Jose Taveras  |  First Impressions 
Rating:
4.0

There was little to no wait time. The clerk who serviced me was informative and explained the process clearly.

Iris Sanchez  |  First Impressions 
Rating:
5.0

Super respectful and helpful staff. Ricardo was awesome!

Linda Milam  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BILLY JAMES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Travis Zackery  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RANDY VEAL  |  Overall Experience 
Rating:
1.0

There is more than 1 physical address for this facility. It took us almost an hour to realize that and find our unit. The map doesn't show that many of the units have a different address than the office.

Leslee K Borucki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique Desert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joshua wise  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonhy howlen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin Savage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rasean Davis  |  First Impressions 
Rating:
2.0

Gate access was unsecured constantly, specifically the green entry door. Lots of people loitering in their units, drinking alcohol, hanging out and constantly watching what is going on in other peoples unit. Trash everywhere. I didn’t not feel my personal belongings were safe and secure here. On a better note the staff is very friendly and helpful.

Mark Orth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harvey Baker   |  Overall Experience 
Rating:
5.0

All personeel was courteous,friendly,and highly knowledgeable.

jonhy howlen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Wilder  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Cody Covington  |  First Impressions 
Rating:
2.0

Often times the security gate was standing open- as time went on I noticed that the area especially around the dumpster was overflowing and a total mess . I had inquired at one time about disposing of some boxes (which I had purchased at the facility) in the dumpster - I was told I would be charged - over a 6 plus year time that I rented the units I was shocked that I was told I would be charged to dispose of some broken down boxes especially since it was constantly overflowing with furniture , mattresses lamps etc etc

Cindy WALVICK  |  Overall Experience 
Rating:
1.0

Extremely poor experience on every level with uhual. No accountability no r action taken when issues came up. I personally had to follow up and did not receive phone calls back from the management team. Distraught to say the least. My 3rd time calling in, rep gave me contact info for marketing manager cal and stated she emailed all info to call. Gave me his email. I sent 2 emails and no response. I would continue to tell everyone how poor my experience was and how much money I lost making the mistake in choosing uhual and how they don’t resolve ANY of their customers issues. APPALLED!

Kathy NELSON  |  Overall Experience 
Rating:
2.0

Some sketchy patrons were milling about, having beers, hanging out in their unit. There was no locks available and an abandoned uhaul truck with flat tires parked in the way of the entrance.

Mark Orth  |  Online Move In 
Rating:
5.0

Everything went exactly as planned. Couldn’t have asked for more

Nicholas Lazzari  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANISHIA BENNETT  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Amber Harris  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Amber Harris  |  Online Move In 
Rating:
4.0

called customer service to let them know I vacated my unit I was put on hold for 20 minutes or more and then was transfered to a different locate and was unable to receive an email of my request and took 2 more days for me to have to call back and get an email of my cancellation. very poor practice

GINNICE KING  |  Overall Experience 
Rating:
3.0

I was overcharged several times a late fee for nonpayment when I was on auto payment. I had to email and call to get credits. Our last month the same thing happened and it took a month for me to get credited back. I emailed Daphne several times and called and then I had to go into the store to ask her why she has not credited because she never called or email me back. She said her email was messed up. And she caught it to me the same day after I left. That was unacceptable to me. The time I took by email, calls, then walk in, which is a good trip from Hutchinson Island, to get my money back with no response, then a terrible excuse that her email was not working, was not a good experience at all. I don’t see how she has a title of Manager. Other than that, the rental was good and the whole experience of that went very well and me/exceeded all expectations. Thank you.

michelle collins  |  Overall Experience 
Rating:
5.0

I’m completely satisfied with the company

Marie Laventure Ferrer  |  First Impressions 
Rating:
1.0

I will absolutely say this On contract you rented me a 10 x10. Physically it is 8’ x8’ verbally I was told it was 10x11. Not able to squeeze all of my calculated space needed effects into your poorly designed space, it took 3 attempts loading it. Only to fail .things went to an alternative space. The next day I challenged the clerk about the size.also phoned the manager and no help either. You stuck to your claim about the size .I would not have attempted to fit my stuff in your facility. We were in a jamb 9 hours of reorganization to make it almost fit after the drive from houston we had no luck. I would love to get a partial refund. John Ammann 281 851 7310. Thank you.

john ammann  |  Overall Experience 
Rating:
2.0

Staff and supervisor should have advised me properly that an extra day charge will be charged due to using the vehicle to unload items for self storage next door. Now my bank is charging me $35.00 overdraft fee on top of the extra day charge! You guys knew I would’ve been charged another day which is why you gave me the okay to unload the truck!

Brian Vina  |  Online Move In 
Rating:
1.0

I returned the truck hour after the requested time due to your system incorrectly scheduling the return at a different location than than the storage location. When I got to Fort Peirce, Que Watts had to search for my order because it would not show in your system. By the time I was done in the office and unloading my items, it was a little after 4pm. I should not be charged because of errors in your booking process.

Nikia Davis  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David Scola  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jolene Radik  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Richard Daniels  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDITH Dean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol nagora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Fernando Godoy  |  Online Move In 
Rating:
5.0

The people in Fort Pierce were very helpful and accommodating

Tony Dugas  |  First Impressions 
Rating:
5.0

Gentlemen was very nice and helpful will definitely be using again

Holly Collins  |  First Impressions 
Rating:
2.0

It was difficult to get parking near the entrancer entrancer exit of the actual storage doors actual storage doors due to u-haul boxes being piled up and trailers being in the way of vehicle access. The temperature was now well maintained. The access doors were always malfunctioned. Store manager is inconsiderate.

ROXANNE DUHARTE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT COOK  |  Overall Experience 
Rating:
3.0

Staff is nice but I was supposed to get my 1st month storage on new unit for FREE as advertised yet I was charged. I still want my credit applied. Storage buildings are set too high so it didn’t feel much different moving from being outside and should be set to at least 75 not above. Also the lighting inside the units are non existent which makes it hard to see things inside the unit that you’re moving. And trash receptacle was overflowing.

Bonnie Locke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT COOK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damaris Collazo  |  First Impressions 
Rating:
2.0

Each time i went to my storage unit there was an issue: coded doors didn't work. leaks in the ceiling, rusted latches on unit, AC was insufficient to keep odor out of stored items. The workers seldom could trouble shoot issues with out extra help and there was not. The ramps moved creating safety issues for loading my items from my unit. They even locked my unit when there had been not issues with my billing. The insufficient service of the overall UHaul experience was one I have openly discussed as negative since the beginning of my move. I will not use UHaul EVER again. One should never have to be on the phone for 4 straight hours to get answers from someone that could answer questions.

Beth Bolus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank rossi  |  Overall Experience 
Rating:
2.0

Unit was not clean, clearly there are people, if not living there, spend ALOT of time there. I have a real concern for mice/rats at this location because the units really aren't that separate.

John Kilpatrick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josie Ziquy  |  Overall Experience 
Rating:
5.0

Always good environment and very helpful

Alford Lerrea  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christian Mangino  |  First Impressions 
Rating:
1.0

I didn’t get clear directions to where my unit was located wasn’t able to move in on the date I was suppose to had to drive to Orlando leaving my stuff on someone porch and drive back after work today to move in my storage because I wasn’t told how to find my unit or check in

Nicole Geffrard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa Casuccio  |  Overall Experience 
Rating:
4.0

We had to sweep the floors and clear roaches and mice dropping before using the room. However; agent Alejandro was very helpful and fast, and the deal of a free month helped us to deal with the situation despite my concerns that the criters could get into my furniture.i ll be sure to inspect my stuff when we move into the new home. I knew the area is prone to roaches and other creatures. I still would recommend it. I would advise to check the space before giving the keys to customers. Thank you so much.

Alejandro Lucini  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keisha Gilchrist  |  Overall Experience 
Rating:
5.0

They took the time to understand my situation I had became accustomed to and the difficulties they may need for me to make payments but they worked it out for me they did not sell my stuff until I was able to move it I appreciate the staff I remember met anybody to them

althea fayson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julie brown  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cindy Myers  |  Overall Experience 
Rating:
5.0

I really appreciate the excellent service

MARY BEAUFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN HUMMEL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Wright  |  Overall Experience 
Rating:
1.0

Daphne should do a better job hiring her employees. Maybe hire some that can read

ALEXANDEREMMANUE GONZALEZ SANCHEZ  |  Overall Experience 
Rating:
1.0

The staff was incompetent. Told us they had a unit, we get to the unit and apparently it’s not available. Didn’t even try to help fix the situation.

ALEXANDEREMMANUE GONZALEZ SANCHEZ  |  First Impressions 
Rating:
5.0

All the staff are knowledgeable and helpful. Always a clean and stocked facility where they greet you with a smile.

Thurman Stone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie Hess  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LEPRES CADEJUSTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DWIGHT GRAYSON  |  Overall Experience 
Rating:
5.0

One of the best staffs and I was very pleased with the hitch service very professional. Thank you!!!

Juan Rivera  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rebecca Salsberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harvey Baker   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Wright  |  First Impressions 
Rating:
5.0

As a general comment, I would like Uhaul to offer a loyalty program for storage and truck rental. Or savings for repeat business. I’ve always tried to rent from Uhaul when I have the need for storage or truck rentals. I moved to a competitor when the storage price was lower.

SHANE LAFLEURE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KELLY GOOLSBY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rene Ortago  |  First Impressions 
Rating:
5.0

No light in storage

Vincent Young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynaya costa  |  First Impressions 
Rating:
4.0

It was great but the prices need to get lower down

Femisha hargrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwight Matthews  |  Overall Experience 
Rating:
1.0

The worst almost 4 years experience ever. We had a lot of mold, roaches and water damage in our unit. We had to throw so much away due to the damage. Such an awful experience. We also paid full price for the month of December and emptied our storage on 12/8/21 and they refused to pro rate our month of December. What a rip off!! I will never recommend this facility to any one. The management is so unprofessional as well.

Baldemar Sosa  |  Overall Experience 
Rating:
5.0

Most of the people that work there are, except one guy but Alejandro is a great worker, always ready to help with a smile on his face. Very profesional, need more workers like him!!!!

Jacquelines Areces  |  Online Move In 
Rating:
3.0

The unit I was given was swept out but the pile of trash was left just outside the door of the unit. It still remains untouched 2 days later. The unit also shows signs of water on the concrete against both side and the backwall. Employee who took in truck I used was great.

Jeremy Thorson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adam Mendes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Martinez Pena  |  Overall Experience 
Rating:
2.0

The two young black chaps working the counter were extremely unprofessional. I waited online for 30 mins cause they work at a snail pace. It's disgusting how they have zero work ethics . It's disgusting they are selfish and not think of others. The owner finally helped me.

Stephen Mazzo  |  First Impressions 
Rating:
1.0

Let's see: starting with someone 'accidentally' closing my storage unit one day out of the blue when I am hundreds of miles away?!? Or granting me certain vehicles, only to do a bait & switch, or for no one to contact me AT ALL about my reservation?!? Let's just say that the ONLY pleasant experience with U-Haul was LEAVING the other day - in that, the dude outside when I checked out was pretty cool...but more importantly, it was great knowing that I will NEVER USE UHAUL AGAIN. EVER. Not even if there are 12 more pandemics.

Mitchell DeVivo  |  Overall Experience 
Rating:
5.0

The staff is amazing at this location

ANN Petrone  |  Overall Experience 
Rating:
5.0

The staff was very friendly. Helped me promptly when I needed it. If I have to I will use it again.

Brian Neil  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dennis sullivan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYRIA PURDOM  |  First Impressions 
Rating:
2.0

G.m need to learn how to people like they are a human being was very disappointed in her demeanor!!!

Steve Crawford  |  Overall Experience 
Rating:
1.0

Upon arrival, a very large truck with several pods on it was extending the length of the driveway up to the edge of the 4 lane road, US-1. It was impossible to not only move around, but couldn't be seen around to enter or worse, to exit as it blocked all view of oncoming traffic. This truck was in that position the entire time I was at the facility. Very dangerous. The fire exit to the building with my storage unit was actively being blocked by towing equipment, even as we asked to use the entrance to unload. The reason we were told no is that it's emergency only. And the manager & staff were in the process of blocking it with trailers, etc. so it would be useless as a fire exit. Alejandro handled my account and gave inaccurate information and misdirected us to the building next door. Once we managed to get around the large truck blocking the view of the street and entered the storage area next door, we found we were in the wrong location and could not exit. Despite calling via the callbox for assistance, we remained stuck there for some time. Alejandro eventually responded to say he was standing where we were supposed to be & SURPRISE - we weren't there. Useless. A waste of time & with all the other safety issues, the last straw. I only offloaded my things as I was pressed for time and did not have time to find another storage option before returning to Sarasota. I definitely would not recommend and, in fact, took photos of the serious safety issues which I'll be happy to forward for your review.

Donna OHara  |  First Impressions 
Rating:
2.0

The storage was infested with roaches. I had to throw away 3/4 of my things. Absolutely disgusting!

Regenia Herring  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyere Wanza  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brittany Williams   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BESSY MEJIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE BROWN  |  Overall Experience 
Rating:
5.0

The service tech was very knowledgeable and very professional. Outstanding service.

Jacquelines Areces  |  First Impressions 
Rating:
5.0

Best staff I’ve ever worked with. I was a mover for a year with a very established company. The kindness and customer service was above the rest. Very thankful for them!!!

JOSHUA TESTA  |  First Impressions 
Rating:
5.0

Very accommodating

Melvin Savage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Caruso  |  First Impressions 
Rating:
5.0

Entire experience was better than expected

Hannah Schagrin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki Hile  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Regenia Herring  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Faicco  |  Overall Experience 
Rating:
5.0

None at this time.

Barbara Seaverson  |  First Impressions 
Rating:
5.0

All very friendly. A real good crew.

Adrian Ocampo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Faicco  |  First Impressions 
Rating:
3.0

Water must have gotten into the unit (B9). All my card board boxes had water damage on the bottom and black mold

Anthony Altieri  |  Overall Experience 
Rating:
4.0

took a long time to close down the storage account at the business. only one guy working. Long lines

Daniel Auger  |  Overall Experience 
Rating:
3.0

Had some good interactions with Associates and some real bad interactions, needs to hire committed, older, professional associates.

Jeffrey Stratton  |  Overall Experience 
Rating:
5.0

The local facility had to units available, and found one that was bigger than what was reserved. After setting it up for me, the unit was still rented out to someone else and there was a lock on the door. Unfortunately the office workers were overwhelmed with other customers and having similar issues that I opted to store my stuff else where.

Caleb Palm  |  First Impressions 
Rating:
5.0

Your manager Daphne Heywood is absolutely the most professional and efficient manager with amazing customer service skills I have ever met! After Uhaul online reservations I made for my move from GA to FL literally made every mistake possible with all my reservations and I was up for 28 hours with my 2 sons (1 sick) and service dogs, Daphne was able to arrange storage and movers when no one else at Uhaul could. I am grateful to her amazing abilities as a manager!

Saira McCarthy  |  First Impressions 
Rating:
5.0

I wish I had the name of the man who helped us. He is AMAZING. We’ve had a rough move from CT and he was so awesome.

JENNIFER ATTERRATO  |  First Impressions 
Rating:
2.0

Too narrow on truck texture side.. no where to get turned around at all.. also tge storage side is very narrow with no where to turn around you have to back out all the way to the entrance.. the clients that rent here are not very clean or courteous and give u no room to access your unit

Daniel Oversmith  |  First Impressions 
Rating:
5.0

employees were always friendly, approachable and helpful.

Sena Bradley  |  Overall Experience 
Rating:
1.0

If I could give no stars I would

Orsola Byrne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman Greenough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANA NARVAEZ  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

Daniel Auger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glennys Chang  |  Overall Experience 
Rating:
4.0

Most of my furniture got mold damage this time. Had to dump most of it.

David Maloney  |  Overall Experience 
Rating:
5.0

Had major issues with the 1800 uhual #, they booked me a parking space instead of a storage unit, gave me the wrong pricing for my whole transaction. The general manager gave me a storage unit at her store and ensured my pricing was accurate. She fixed the billing issue in a speedy fashion.

Dana Clemetson  |  First Impressions 
Rating:
5.0

Everything was fine

rodney cooprider  |  Overall Experience 
Rating:
4.0

Rep Christopher very helpful

Sheri Bork  |  First Impressions 
Rating:
5.0

Rohnekia Jones, was very helpful and pleasant to work with. Thank you so much 😊

Glennys Chang  |  First Impressions 
Rating:
5.0

Sales associate was outstanding

Jeffrey Stratton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Kocis  |  First Impressions 
Rating:
1.0

Had a on line reservation for a 10x10 climate control, went to moving in and all units were full, I showed the staff my reservation number and I was informed that they couldn't do anything, blame was put on online service, i was given a out door unit (which i did not ask for) the unit was not a 10x10, the back wall was made of wood and looks like the back wall moved forward. Getting unit else where, communication suck for uhal.

Steve Ferguson  |  First Impressions 
Rating:
4.0

I had to pay moving help $350 for nothing due to being misinformed about the Sunday closing time. I was told that the hours of operation was 7-7 and after a 15 hour drive found out that the location closed at 5pm. Having already booked the movers. I was charged and then had to pay again the next day.

Reggie Thompson  |  First Impressions 
Rating:
4.0

None

sandra brown  |  Overall Experience 
Rating:
5.0

I had to move in early so was given 2 months free by the location manager. Very helpful and courteous.

Cheryl Sines  |  First Impressions 
Rating:
4.0

They secured the property in our unit successfully for 26 years. No complaints

TIMOTHY CARTER  |  Overall Experience 
Rating:
1.0

Water leaking into storage unit caused water pooling in the middle of the unit. Our expensive king mattress and queen box spring were both totaled. Moldy, mildewed and still wet when we removed them. I explained to an employee what had happened, who asked if we had insurance, then said that the manager told me to call 1-800-go-uhaul. They could not have cared less that their building leaked and our belongings were ruined. Just a horrible experience.

William Sandusky  |  Overall Experience 
Rating:
5.0

Daphne and her helper were awesome to work with!!! So glad I picked this location for my storage!!!

John Simmons  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MONICA MOORE  |  Overall Experience 
Rating:
4.0

The only issue was no light bulb in indoor A.C. unit. Othwise great!

John Litvay  |  Overall Experience 
Rating:
5.0

I reserved by phone and when I arrived I was waited on promptly and respectfully

dennis porcelli  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Johnnay Gamble  |  Online Move In 
Rating:
4.0

Only complaint I have about I need more trash cans around the area where people can throw their trash out.

Christine Sievers  |  Overall Experience 
Rating:
5.0

All the staff is efficient and effective…5 stars Is not enough to evaluate how good is the customer service

Romay Morciego-Torres  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Litvay  |  First Impressions 
Rating:
1.0

I had to get help to open the door every time. I told the guy who came out to help me in January that I was done with not being able to get into my unit. I was moving out please do what he had too. I moved everything out that day. I get nasty phone calls almost daily in February. They still haven’t stopped

SABRINA BUTLER  |  Overall Experience 
Rating:
5.0

On line shows it was ready but tag on unit said it had to be cleaned had to wait for someone to clean

Sally Sugg  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diana Osborne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE CARTER  |  Overall Experience 
Rating:
5.0

Y’all stuff are very good Customer service I am very friendly people

Donna Bernal  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John Sears  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle Furline  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip dennison  |  Overall Experience 
Rating:
4.0

It’s always hard to speak with a person at the location itself since it rolls over to the main UHaul line and often once you are at the Rental location, it is super hard to get an associate at the front desk when needed. It’s like they disappear.

Bonnie Locke  |  First Impressions 
Rating:
1.0

Staff is unprofessional and rude .

Fadhel Ingram  |  Overall Experience 
Rating:
2.0

Online it said I would get a free lock (it would be inside the unit when I got there), there was no lock. The unit is dirty, wet in one of the corners and the door was very difficult to open with no rope to pull it back down after its fully opened. Not a good experience and I plan on moving my stuff out after my 30 days are up

Jonathan Untch  |  Online Move In 
Rating:
2.0

1 st unit assigned was actually occupied. Moved to inside unit. No light (power turned off), no carts all day. Agent was very professional and did his best. He needs the tools to do his job.

gale plumer  |  First Impressions 
Rating:
3.0

Pros and nice..!

Timothy Giglio  |  First Impressions 
Rating:
5.0

Kristopher was very helpful.

RANDALL GODICH  |  Overall Experience 
Rating:
5.0

Greatest

James Farrow  |  First Impressions 
Rating:
4.0

Did not get a sheet to see where our storage unit was and no instructions on how to confirm truck drop off online

JUDITH RODRIGUEZ  |  First Impressions 
Rating:
4.0

Other than challenges reaching local staff by phone, this was a great experience.

Debra Parsons  |  Overall Experience 
Rating:
1.0

The reason of the poor rating is that I dropped the trailer off during operating hours and you charged me for after hours service and 1 extra day. I dropped the trailer off on December 3rd not the 4th. Also I was never told that I had to have a special lock for your facility. I would hope someone would read this and get back to me. I will be in to your business today to get it straightened out.

MICHAEL LANAHAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Sherby  |  Overall Experience 
Rating:
4.0

Had an issue where the trailer I rented required a 2" hitch ball and mine was 4" . Shawn quickly resolved it getting me a 10' truck which worked out well. Thanks Shawn!

Anthony Altieri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIANA ZAYAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula loss  |  First Impressions 
Rating:
1.0

Customer service was rude and not very helpful. The options offer online were not honored in the store. I was so disappointed I decided to take my business elsewhere.

DEONTRE RAY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harry Helseth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Custer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sue Smith  |  First Impressions 
Rating:
1.0

cant call and pay a bill no one ever answers guys just siting around was no help when i asked to use a cart some guy listning to music was mor imortant siutt in the garage playing music not english have a great day ill never stoer with you guys again

James Maples  |  Overall Experience 
Rating:
5.0

The staff members that i had encountered with were very helpful and had an answer to all my questions and concern...👍👍👍👍👍👍 there's an elderly gentleman there at this location he was AMAZING I think his name James (J.P).

Ian Swaby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONJA THOMAS  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

JOSELENE SAINT JEAN  |  Overall Experience 
Rating:
4.0

Shawn the manager and the other staff person there were very helpful and polite. The layout is a little difficult for getting in and out while they are busy but they quickly moved any obstacle when asked.

Michael Reynolds  |  First Impressions 
Rating:
2.0

We never even moved our stuff into the unit. We canceled our contract because there was rat poisons in the corners of the unit and roach bait all over the base of the walls. Then we seen a dead roach. We did not need a roach infestation in all our belongings. So we never even used it.

John Cartwright  |  First Impressions 
Rating:
5.0

thank you

wendy strickland  |  Overall Experience 
Rating:
3.0

They appeared to be understaffed. When we arrived at facility to obtain information on our storage unit we had to wait in line almost an hour to get waited on. Then the card to swipe for entrance did not work. An employee gave us the code so we would not have another long wait

becky robinson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Wilder Sebastian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seabron Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

elizabeth lockett  |  Overall Experience 
Rating:
5.0

I was so, SO impressed with the staff at this U-Haul location. The only issue we had is that we were cycled through 5 units before there was one that was actually available; they had just auctioned units & they went back into the system despite not being empty yet. The staff were so friendly and accommodating to help us find one that was actually free, but it still made the process unenjoyable at the start. James specifically was a huge help to us in the beginning!

Christian Iglesias  |  First Impressions 
Rating:
5.0

I have never had a problem with U-Haul especially the particular one where I had my storage at the people are very friendly and very nice and go out of their way to help you I think all the staff that work there

maryanna wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAMETRA WRIGHT  |  Overall Experience 
Rating:
5.0

It was sad to see a great manager like Gregg leave our site ..we liked that we always had a contact with he and Shawn . The only suggestion we have is to have the phones at the site answered for questions . As I am sure it's a very busy place we had offen tried to call and there was no answer at that store .

Tjay Gauthier  |  Overall Experience 
Rating:
5.0

Y'all really helped me in a time of a crisis here in America, thanks for your consideration and being very mindful of each individual needs. Thanks again for your kindness and help for me and my family, THANKS.

Keisha Gilchrist  |  First Impressions 
Rating:
1.0

You can speak with Victoria Bruce about it. I have no more time to waste on U-Haul. Anyone else could run uhaul out of business in St Lucie county within 2 months

sandra brown  |  Overall Experience 
Rating:
3.0

The guy at the counter was not useful at all. Thankfully there was a lady there, I believed her name was Alexus, that was friendly and super useful that made the experience a lot better. But the guy at the counter didn’t helped at all and was extremely slow.

Luis Colon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Nicholson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Almus  |  Overall Experience 
Rating:
5.0

The staff was professional kind and very patient , I enjoyed the experience and I will definitely come back again and I Will Referred U-Haul to everyone I know

Athena Smith  |  First Impressions 
Rating:
4.0

No air conditioning in office, so hot I couldn't wait to get out.

Thomas LaVoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Nicholson  |  First Impressions 
Rating:
5.0

Great Staff !! Shawn & Alexa were very friendly & helpful!!

Scott Roos  |  Overall Experience 
Rating:
3.0

I was promised a 10x20 drive up door. I was given a smaller unit 10x15. Found out when I had to purchase a new key when I already had a uhall key.

Lloyd Ramsubick  |  First Impressions 
Rating:
4.0

I didn't have roaches when I came in but I had them when I came out. But some people is not as clean as other so expect them when you are sharing the facility with others

Jeffrey Todd  |  Overall Experience 
Rating:
5.0

The staff was most accomodating and friendly. Very well managed facility.

jefrey steer  |  Overall Experience 
Rating:
5.0

Great service

Jessica Murat  |  First Impressions 
Rating:
5.0

so far Very Good experience. !! Alex a was great & Sean was as well !!

Scott Roos  |  First Impressions 
Rating:
5.0

My only issue is that I was notified that my card was going to be drafted for an additional month of rent that I vacated and for the staff and no longer needed the storage unit.

JASON WEBB  |  Overall Experience 
Rating:
5.0

The helper was very helpful

Gail Mckinnond  |  First Impressions 
Rating:
5.0

fantastic

Thomas Almus  |  First Impressions 
Rating:
5.0

All employees were kind and very helpful. Shawn Cooper, manager, was awesome! He is a wonderful representative for UHAUL! Will definitely return to this location.

Margaret Beier  |  Overall Experience 
Rating:
2.0

The two lady work in the side didn't have good customer service check my file about report a lot day block my storage door with a truck and iam notify to the office and corporate she no move the truc

David Velez  |  Overall Experience 
Rating:
5.0

There are 2 girls there that impressed me with there work efforts for such a busy location. I was impressed everytime I was there and they were on there shift moving trucks and trailers around.

christine moller  |  Overall Experience 
Rating:
2.0

Honestly my storage unit after moving out had a huge ant pile there was water on some of my plastic tubs I had in there the place was always hot the meter didnt work and I over payed for whole thing

cidia lopez  |  Overall Experience 
Rating:
4.0

Ok

JASON WEBB  |  First Impressions 
Rating:
5.0

Mr Porter was an excellent example of your company. Kind, helpful, and always ready to assist, he made my moving and storage process run smoothly. He accommodated my disability very well.

Mary Schmidt  |  Overall Experience 
Rating:
1.0

It’s turned into a truck rental more then a storage facility. They block the storage area with trucks and containers. There are way better and cleaner storage places in the area then this one.

Jose Labrador  |  Overall Experience 
Rating:
4.0

Access for vehicle is tighter than I prefer but facilities are otherwise great

George Mould  |  Overall Experience 
Rating:
4.0

The service in the office is great, but you can never talk to them on the telephone. I even asked the answering service to have them call me the day before the pickup, and they did not.

Larry mathias  |  Overall Experience 
Rating:
5.0

Very helpful.

Thomas Jones  |  First Impressions 
Rating:
3.0

Everything was great until I got an extra charge because my account was not closed out properly. It was corrected the next day with out a problem.

Richard Nardini  |  Overall Experience 
Rating:
4.0

Good job

Amber Skurtu  |  Overall Experience 
Rating:
4.0

During the recent visits to the facility office, there was a faint musty odor in the office area where the help counter is. Wasn't sure what caused it? Unpleasant. Otherwise, everything fine.

Jacques Beumer  |  Overall Experience 
Rating:
4.0

Finding storage confusing

Luis Tortora  |  First Impressions 
Rating:
5.0

Everything was right on time everything is wonderful

Diego Darrisaw  |  First Impressions 
Rating:
4.0

None at this time.

Chris Le Blanc  |  Overall Experience 
Rating:
5.0

Top notch service!

Richard Rinaman  |  First Impressions 
Rating:
5.0

Andrea was a pleasure to work with she met all my expectations and was very professional

Christoph Galebides  |  First Impressions 
Rating:
5.0

the only thing is that was told when returning the truck i had to log on to return it and i got charged another fee of $25.00 which to me was not fair i was never told about this fee ..

Marcela Guillen  |  First Impressions 
Rating:
5.0

Excellent service

jeffrey godberry  |  Overall Experience 
Rating:
5.0

Move was uneventful and smooth I am extremely pleased.

Ellen Benzak  |  First Impressions 
Rating:
5.0

Very helpful service.

Keith Patterson  |  First Impressions 
Rating:
5.0

Joe and Alexus where a great help they made getting a storage unit and turning in the trucks a breeze thank you for everything thomas Tortorella

Thomas Tortorella  |  First Impressions 
Rating:
5.0

Alexa Was very helpful and made sure I new everything I needed to know.

Deckland Thompson  |  First Impressions 
Rating:
5.0

I am a long-time customer of U-Haul and the service has always been excellent at this facility located at 3626 So US1, Fort Pierce FL. I would especially like to commend, Alexus. She is outstanding!

Caroline Coleman  |  First Impressions 
Rating:
5.0

Great

DOUGLAS OCONNOR  |  First Impressions 
Rating:
5.0

We were very satisfied with the experience.

Danielle Claude  |  Overall Experience 
Rating:
4.0

The service on location was excellent. Your corporate communications regarding my ability to connect with location was Extremely poor. Do you employ third world center to answer the phone????

Zelmira Fausch  |  First Impressions 
Rating:
4.0

Y

Gretta Gregory  |  Overall Experience 
Rating:
1.0

Horrible I will never return they need to get pest control in there immediately flying roaches and much more.. never recommend this place

Sasha Brown  |  Overall Experience 
Rating:
5.0

Anytime we’ve needed to move we’ve always used u-haul. The young lady that helped me yesterday went above and beyond to make sure I got everything I needed. Thank you for great customer service.

Tracy Brue  |  First Impressions 
Rating:
5.0

Excellent customer service, he went above and beyond. Very helpful!

Megan Tison  |  First Impressions 
Rating:
5.0

Very friendly 😊

Carolyn Mounts  |  Overall Experience 
Rating:
4.0

Above average.

Jose Rivera  |  Overall Experience 
Rating:
5.0

MY visit on 3/167 was excellent. But I was there because when I vacated my unit and checked out with a clerk 10 days before, he didn't complete the checkout and billing continued.

David Brown  |  Overall Experience 
Rating:
4.0

Every staff member I interacted with was helpful and professional. Not once did i worry about the safety of my belongings or my personal safety while there. I recommend this business.

Jean Youngclarke  |  Overall Experience 
Rating:
5.0

great customer service

Francisco Llopiz  |  First Impressions 
Rating:
5.0

Great friendly service. I appreciate u-haul hiring veterans.

Rando Martinez  |  First Impressions 
Rating:
1.0

Your staff is nasty, you don't spray for bugs, and you SUCK. The GM shouldn't have a job.

DEIRDRE KANE  |  Overall Experience 
Rating:
4.0

Your staff was very helpful.

Cheryl Phillips  |  First Impressions 
Rating:
4.0

The facility was well kept and security was not an issue. Storage units were sufficient.

DAVID GODDARD  |  Overall Experience 
Rating:
5.0

Haley and Kali Butler are excellent representatives of your company. They are polite, professional and perform their jobs well.

MARK BECKWITH  |  First Impressions 
Rating:
3.0

I received premier service the day I checked in for my storage unit, but when I checked out they were slow and not friendly like the manager and the young lady who were attending to me the day arrive

Darril Wilson  |  Overall Experience 
Rating:
5.0

Thank you for excellent service I would continue doing Business with this company B/C of a n excellent men power and Equipment. Thank you again . Respect. Michael Pitaru.

MICHAEL PITARU  |  Reservation 
Rating:
5.0

Great service.. very friendly

Patricia Frank  |  Reservation 
Rating:
5.0

The service was excellent

Darril Wilson  |  Reservation 
Rating:
5.0

Greg went above and beyond to help us with our UBox

Robert Sanders  |  Overall Experience 
Rating:
5.0

They made my move to Florida so easy and hassle free. Everyone from the drivers to the staff was amazing. Customer service was really great. Thank you for everything!

Katherine Depablos  |  Overall Experience 
Rating:
5.0

Amazing customer service. They allowed me to get my stuff out on a settlement without losing anything. I went through hard times and I’m super grateful. Thank you!!!!

Misty Dauer  |  Overall Experience 
Rating:
5.0

There was a misunderstanding but the general manager went out of his was to make things right. I will be buying another storage unit from them in the near future and appreciate their great service.

BRADLEY VICKERS  |  Overall Experience 
Rating:
5.0

Great place to store your belongings I rented a unit for almost two years and never once did I have a problem with entering the facility nor an issue with any of my belongings being damaged or missing

JOHN PERRYJR  |  Overall Experience 
Rating:
4.0

Staff was great and very helpful, but your computer system is over complicated and slow. Checkout took forever!

Jonathan Thomas  |  Overall Experience 
Rating:
2.0

Roaches in our storage unit turned into roaches in our new house. The staff only said sorry, thanks for letting us know.

Gage Brown  |  Overall Experience 
Rating:
5.0

Very honest and up front with us. Thank you.

Ron Jones  |  Reservation 
Rating:
3.0

I did not use this facility..I returned the vehicle to Sebastion Fl.

john moler  |  Reservation 
Rating:
5.0

We had no problems with our storage unit. The facility was always secure. If I need another storage unit I would definitely go back to them.

Richard Parry  |  Overall Experience 
Rating:
5.0

The ratings are high because Greg Butler (GM) resolved a problem with the reservations and relieved the stress of a move. Thanks, Bob

Robert Worobel  |  Overall Experience 
Rating:
5.0

Gregg was excellent in helping us get a unit. Everyone who helped us during our stay there were very kind, knowledgeable and proficient. We will always stay with Uhaul! Cheers, Buddy

Cecil Wilson  |  Overall Experience 
Rating:
1.0

This location is slow and unorganized. I have had appointments each time but still have waited 30 minutes or longer to be assisted. Storage facility smells badly & main entry doors were never locked.

Rachel Green  |  Overall Experience 
Rating:
1.0

Unit not available that I reserved on July 9th. Was not informed at time of reservation or prior to my arrival after I called to verify on the day & was told it was available by corporate c. S.

melissa krystynak  |  Reservation 
Rating:
2.0

Ineffective staff- they do not know the operating system / client data mgmt system in use at the location. Manager was hostile and argumentative with me regarding a refund due. Lkng frwd to move out

michael okelley  |  Overall Experience 
Rating:
5.0

Convenient location

Donna Speirs  |  Overall Experience 
Rating:
5.0

Very impressed with the staff, everyone was very nice.

Glen David  |  Overall Experience 
Rating:
5.0

It was the best u haul store i have ever been in

MICHAEL MULLEN  |  Overall Experience 
Rating:
5.0

all was great, helped with everything I could have needed would highly recommend this facility will always go to u-haul first, top of the line from begining to end. thank you

Vicky Hart  |  Overall Experience 
Rating:
5.0

The entire staff was excellent very helpful in answering all my questions , regarding any and all disputes as my personal property had mold and items had to be thrown into gatbage and reported claim.

Barbara Baumgarten  |  Overall Experience 
Rating:
4.0

Quick and efficient, Ready to help as needed

Paula Sullivan  |  Overall Experience 
No reviews have been submitted for this location.

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