Customer Reviews for U-Haul Moving & Storage of Fort Pierce

3,940 reviews

3626 S US Hwy 1   Fort Pierce, FL 34982
(3/4 of a mile North of Midway Rd on the East side)

(772) 464-9400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(772) 464-9400

3626 S US Hwy 1
Fort Pierce, FL 34982
(3/4 of a mile North of Midway Rd on the East side)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

This is a large UHaul retailer spot….the

Steve B. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
3.0

Little disappointed I asked if you hold the card until return and was told yes.i got a trailer and find out the charge was processed. I had plans on paying cash when I returned the trailer and the computer problem made it hard to take it off not your problem I gave you a card that that was close to over the limit oh and yes it made my card over limit. Next time please inform the customer the card goes through if you have a trailer not a truck. Other then that it was a experience it the ft.pierce uhaul ty

Debbie S. 
Rating:
2.0

Big issue...I rented a tow dolly one way from FL to PA. I was told that although they needed a unable address for drop off for mileage, that I could return it to any place closer to me. When trying to do that , the guy at the drop off location was very rude and curt. He said it had to be taken to a different location as they were closing. He also said if I didn't take the 1.5 hour 45 mile trip that they would charge me double whatever the rate was, because they needed it at that location by 4:00 pm. When I got there, they said “ no way - the extra charge was only if it was local, and they had two other tow dollies there with no reservations....needless to say both the pickup place in FL and the original drop off place in PA gave out incorrect info.

Gregory A. 
Rating:
5.0

Most of the people that work there are, except one guy but Alejandro is a great worker, always ready to help with a smile on his face. Very profesional, need more workers like him!!!!

Jacquelines A.  |  Online Move In 
Rating:
1.0

Daphne is useless

David L. 
Rating:
3.0

The unit I was given was swept out but the pile of trash was left just outside the door of the unit. It still remains untouched 2 days later. The unit also shows signs of water on the concrete against both side and the backwall. Employee who took in truck I used was great.

Jeremy T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edwina J. 
Rating:
3.0

Customer did not leave a comment.

JEREMY T. 
Rating:
5.0

Gentlemen was great on hook up

Gordon M. 
Rating:
1.0

He was all the time in personal phone calls..,Not respect to a any person ( customer )

JAIME P. 
Rating:
5.0

Customer did not leave a comment.

Adam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  Overall Experience 
Rating:
2.0

The two young black chaps working the counter were extremely unprofessional. I waited online for 30 mins cause they work at a snail pace. It's disgusting how they have zero work ethics . It's disgusting they are selfish and not think of others. The owner finally helped me.

Stephen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luigi T. 
Rating:
5.0

Customer did not leave a comment.

debbie A. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Sam H. 
Rating:
5.0

My experience with James was excellent. I couldn't make any reccommendation. I have used this facility twice now. Each time, the edperience was without fault.

Stewart W. 
Rating:
4.0

There were very few tie down options in this trailer. The railing options were very small and I could not use ropes or bungee cords. Many of the existing rails in the trailer were broken.

Aaron B. 
Rating:
1.0

I went back for auto transport that I had reserved prior. I was told they didn't have it. I was sent down the road had to wait only to be told it wasn't available went back to this location and was told one would be in at 10 I paid 2 cancellation fees for Uber. I ended up leaving town 3 hours late not a good way to start a 1300 Mike trip. And the 15 foot truck has an exhaust leak or something. Had to leave ac on constantly or the cab would fill with fumes! I paid too much money for all of this aggravation!

JERRI M. 
Rating:
5.0

Had to change drop-off and Haul was no help. This location took truck, was clean, helpful and professional. Very different from where I picked up.

Ronald M. 
Rating:
1.0

Equipment was not available as reserved. Older gentlemen there virtually no help. Happy to tell me all the reasons none were available. I had to go to 800# to find what I needed, and then had to go to multiple locations. Wasted my whole day.

GREGORY G. 
Rating:
4.0

Literally everyone there is like robots except the gentleman who checked me back in. He was working on thanksgiving and still smiled, even though significantly busier than the robots there when I picked the equipment up. When given the equipment the clerk who did my contract was so disinterested he didn't tell me to follow him out, no safety brief on vehicle and just walked away after giving me the key. Your prices are amazing and the location is very convenient but your people need some customer service training.

MATTHEW W. 
Rating:
1.0

My reserved truck wasnt avail ended up w much smaller truck not advised of no ramp access had to do my own inspection and more negative things

LIZA D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Stacie W. 
Rating:
5.0

Great service from FirstChoice Movers! On time, friendly, professional.

Tammy H. 
Rating:
1.0

This was easily the worst moving experience I've had. When reserving my u-boxes, I informed the customer service agent of the drop-off location (Jupiter Florida). Following moving to Jupiter, When I called to have the U-boxes delivered, I was informed that Jupiter was "outside" of the service area. I was then told that I would have to drive to the facility and unload my boxes there or rent a truck to drive the boxes to my house. I spent a total of 3 days and countless hours on hold with U-haul customer service and was continued to be passed off to the next person. The only person of any help on U-hauls side was the manager Angel. I am Currently on the Phone with Uhaul customer service for a third time this week in an attempt to get receipts. Every time I have called, they inform me that they will send the receipts to my email, but I never receive them.

Chad L. 
Rating:
1.0

Bette r communication with customer. I ordered on-lline from a specific local store, no truck available. Had to pick-up at different store casing a 1 hour delay which I had movers hired and wrere on the clock at $100/hour. Informing the customer of this imperative for a good rating

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
1.0

Let's see: starting with someone 'accidentally' closing my storage unit one day out of the blue when I am hundreds of miles away?!? Or granting me certain vehicles, only to do a bait & switch, or for no one to contact me AT ALL about my reservation?!? Let's just say that the ONLY pleasant experience with U-Haul was LEAVING the other day - in that, the dude outside when I checked out was pretty cool...but more importantly, it was great knowing that I will NEVER USE UHAUL AGAIN. EVER. Not even if there are 12 more pandemics.

Mitchell D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISABETH G. 
Rating:
3.0

After using this location, my issue is with UHaul in general. I had my Ubox self delivered and my rentals are still showing active. I have to reach out to customer service for everything. I couldn't schedule my self delivery online because it could not find my contract # in the system and I get transferred around before finally finding some one competent enough to help with my questions. Even after requesting my storage fee be canceled because my box was delivered, they had to send a request to the storage facilities manager to see if they can do it. I will never use Uhaul again after this move. It has been nothing but a nightmare.

Seth T. 
Rating:
5.0

The staff is amazing at this location

ANN P.  |  Overall Experience 
Rating:
5.0

The employees were very cordial, polite, and efficient.

William S. 
Rating:
5.0

The manager Daphne was amazing! She went above and beyond to help me! Best customer service I ever expieranced!

Francine D. 
Rating:
5.0

The staff was very friendly. Helped me promptly when I needed it. If I have to I will use it again.

Brian N.  |  Overall Experience 
Rating:
5.0

Nothing. Every thing was great.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

Rachel R. 
Rating:
3.0

I was sent to this location by customer service stating I would have free storage available. When we got there I was told that I had to make reservations ahead of time. So I had a truck load I had to find storage for before I could return truck. Customer service never mentioned I had to make reservations and the first location they gave me for storage and drop off had neither. I had to go twenty minutes away to drop off and to find a place to store my things.

LAURIE G. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Good service

PETER T. 
Rating:
2.0

After hours drop off it's almost impossible with the app that doesn't work..!! And they charge me a fee for after hours drop off, also the place it's understaffed.

JULIO G. 
Rating:
5.0

Kevin was exceptional!

Christophe D. 
Rating:
5.0

Person at the desk very good informed me i could stay for the work to be done 123 done very pleased

cornelius W. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Staff is very friendly.

JOSEPH C. 
Rating:
4.0

Jeremy was great! He took care of fulfilling a reservation that the Biltmore Port St Lucie clowns didn't fulfill. (Those people even cancelled a reservation I made to pick up a vehicle this week. Never again!). You should have your people learn customer service from Jeremy. He would be a good employee to lead others on a larger level.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

dennis s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dennis S. 
Rating:
5.0

Everyone was nice

Latonia B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Continue to Bless your CUSTOMERS The same way you Bless my FAMILY Blessings to the Entire Family At U-Haul

James F. 
Rating:
5.0

Nothing great experience

James W. 
Rating:
5.0

Customer did not leave a comment.

PEDRO V. 
Rating:
5.0

Very knowledgeable.super fast service.great experience

CRAIG O. 
Rating:
5.0

To be honest just fix the bathroom that was out of order for more than a day, judging by the content of the toilet.

mustapha F. 
Rating:
4.0

Everyone at U-Haul was wonderful the gentleman who put my hitch on couldn't have been nicer

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

SYRIA P.  |  First Impressions 
Rating:
5.0

Very nice team

Georgia S. 
Rating:
3.0

Customer did not leave a comment.

Hector S. 
Rating:
5.0

Exceeded expectations - no recommendations for improvement.

Audra C. 
Rating:
5.0

Customer did not leave a comment.

LAKECHA M. 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
2.0

G.m need to learn how to people like they are a human being was very disappointed in her demeanor!!!

Steve C.  |  Overall Experience 
Rating:
1.0

Upon arrival, a very large truck with several pods on it was extending the length of the driveway up to the edge of the 4 lane road, US-1. It was impossible to not only move around, but couldn't be seen around to enter or worse, to exit as it blocked all view of oncoming traffic. This truck was in that position the entire time I was at the facility. Very dangerous. The fire exit to the building with my storage unit was actively being blocked by towing equipment, even as we asked to use the entrance to unload. The reason we were told no is that it's emergency only. And the manager & staff were in the process of blocking it with trailers, etc. so it would be useless as a fire exit. Alejandro handled my account and gave inaccurate information and misdirected us to the building next door. Once we managed to get around the large truck blocking the view of the street and entered the storage area next door, we found we were in the wrong location and could not exit. Despite calling via the callbox for assistance, we remained stuck there for some time. Alejandro eventually responded to say he was standing where we were supposed to be & SURPRISE - we weren't there. Useless. A waste of time & with all the other safety issues, the last straw. I only offloaded my things as I was pressed for time and did not have time to find another storage option before returning to Sarasota. I definitely would not recommend and, in fact, took photos of the serious safety issues which I'll be happy to forward for your review.

Donna O.  |  First Impressions 
Rating:
4.0

I called and spoke to someone already however I'd like to let you know that you need to check under the seats when someone returns a vehicle. Two bottles filled with urine rolled out when I stopped at a light! So gross.

Holly V. 
Rating:
2.0

The storage was infested with roaches. I had to throw away 3/4 of my things. Absolutely disgusting!

Regenia H.  |  Overall Experience 
Rating:
4.0

The truck was clean and awesome however the box to card card for storage wasn't working so the staff gave me a code which work. Very good experience

KEITH T. 
Rating:
5.0

Customer did not leave a comment.

Nyere W.  |  Overall Experience 
Rating:
5.0

U Haul rep when I picked up was great.... U Haul rep when I dropped off Saturday was FANTASTIC!!! Trailer performed like a champ.... I'll be renting again in April 2022 for a trip to NY

Frederick F. 
Rating:
1.0

Customer did not leave a comment.

Brittany W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISAIAS S. 
Rating:
5.0

More employees, there were only two on a Saturday!! But all else was great, dolly's were perfect and the truck ran fantastic! I will absolutely use them again!

GINA A. 
Rating:
4.0

Good coverage. Quick service. All good. Thx.

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Customer did not leave a comment.

BESSY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Quick and easy drop off Nice.

George W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

The service tech was very knowledgeable and very professional. Outstanding service.

Jacquelines A.  |  First Impressions 
Rating:
5.0

The manager Jeremiah was very professional in helping me with my motorcycle trailer and also answered all my questions great job picking on him to make customers happy and knowing the job well Thanks again frank rossi

FRANK R. 
Rating:
4.0

The lock area to unit is bent.

Keith T. 
Rating:
5.0

The staff member behind the counter who assisted me was professional, courteous, and an outstanding team member. He checked my truck in and out within minutes. I briefly spoke with the supervisor who was also a valued team member for this U-Haul location in Fort Pierce. Thank you for the great service.

joy B. 
Rating:
5.0

Customer did not leave a comment.

Viola M. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
1.0

I was charge for 2 days when I only used the vehicle for one day.very disappointed.

GLADWYN G. 
Rating:
5.0

Customer did not leave a comment.

JOCK T. 
Rating:
5.0

Best staff I've ever worked with. I was a mover for a year with a very established company. The kindness and customer service was above the rest. Very thankful for them!!!

JOSHUA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE M. 
Rating:
2.0

I'm not giving a good rating because I had a storage room on reserve. for Oct 30th. I had to give them my credit card # to hold the unit and was told I wouldn't be charged until the day I moved in and I could move in anytime. I rented a truck from them on Oct 9th and I also hired movers to move into the unit on that day. turns out I get there with the truck, all my furniture and the movers and was told they had no storage room for me and everything was taken. I was left in a panic with no place to store my belongings and having to pay extra $ for the movers. what was the purpose of reserving the unit if they weren't going to hold it. BAD BAD BAD!!!!

ALICE D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Young man that helped my attach the trailer to my truck was very helpful and friendly. Great employee!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

KETHER M. 
Rating:
5.0

Easy pickup and friendly staff.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY A. 
Rating:
5.0

Very accommodating

Melvin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn C.  |  First Impressions 
Rating:
5.0

Entire experience was better than expected

Hannah S.  |  First Impressions 
Rating:
3.0

Horrible customer service.

JEROME S. 
Rating:
4.0

More outside lighting to feel more secure when dropping off van after dark.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

Vicki H.  |  First Impressions 
Rating:
3.0

This was location my contract stated for return. Upon arrival I was told they were not accepting 26' trucks and I would have to take it to another location. I had received no notification of a change in return location. U-Haul representative said place would be close by. I ask him to call and make sure they were open and taking trucks. He made calls and returned with a location 1 mile away. Went there and it was a used car sale lot with some U-Haul equipment. It was closed. Went back to original return location and they finally agreed to take truck. Not a good experience.

Cullum H. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Regenia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

The young lady was very nice and helpful,and was very friendly,

CAROLL L. 
Rating:
4.0

Door wouldn't close on the trailer which defeated the purpose of renting it. But location was accommodating and customer service of the reps was spot on. Just equipment was far from on par.

BARON M. 
Rating:
5.0

Great Servicve.

GARY W. 
Rating:
3.0

You were 6 days left and your Customer Care was unable to tell me where the boxes were once the arrival date came and past. The entire move was a fail by U Haul. HORRIBLE EXPERIENCE!!!!!!!!!!!!!

Frank C. 
Rating:
3.0

Gave me a truck that had the check engine light on. The owner gave me a newer bigger truck inplace of the orginal one. I really didn't need a bigger truck for my 800+ mile trip.

George D. 
Rating:
5.0

The staff here is super friendly and helpful will use them again

LEASLIE W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

Gordon B. 
Rating:
5.0

Customer did not leave a comment.

Joseph F.  |  Overall Experience 
Rating:
4.0

Daphne was so helpful, pre- pick-up and on the day of

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

None at this time.

Barbara S.  |  First Impressions 
Rating:
5.0

No Issues

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

All very friendly. A real good crew.

Adrian O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph F.  |  First Impressions 
Rating:
3.0

Water must have gotten into the unit (B9). All my card board boxes had water damage on the bottom and black mold

Anthony A.  |  Overall Experience 
Rating:
5.0

Your manager Daphne Heywood is absolutely the most professional and efficient manager with amazing customer service skills I have ever met! After Uhaul online reservations I made for my move from GA to FL literally made every mistake possible with all my reservations and I was up for 28 hours with my 2 sons (1 sick) and service dogs, Daphne was able to arrange storage and movers when no one else at Uhaul could. I am grateful to her amazing abilities as a manager!

Saira M.  |  First Impressions 
Rating:
5.0

I wish I had the name of the man who helped us. He is AMAZING. We've had a rough move from CT and he was so awesome.

JENNIFER A.  |  First Impressions 
Rating:
2.0

Too narrow on truck texture side.. no where to get turned around at all.. also tge storage side is very narrow with no where to turn around you have to back out all the way to the entrance.. the clients that rent here are not very clean or courteous and give u no room to access your unit

Daniel O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
4.0

I had to pay moving help $350 for nothing due to being misinformed about the Sunday closing time. I was told that the hours of operation was 7-7 and after a 15 hour drive found out that the location closed at 5pm. Having already booked the movers. I was charged and then had to pay again the next day.

riggie t.  |  First Impressions 
Rating:
5.0

I had to move in early so was given 2 months free by the location manager. Very helpful and courteous.

Cheryl S.  |  First Impressions 
Rating:
5.0

I reserved by phone and when I arrived I was waited on promptly and respectfully

dennis p.  |  First Impressions 
Rating:
5.0

On line shows it was ready but tag on unit said it had to be cleaned had to wait for someone to clean

Sally S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diana O.  |  First Impressions 
Rating:
5.0

Y’all stuff are very good Customer service I am very friendly people

Donna B.  |  First Impressions 
Rating:
4.0

It's always hard to speak with a person at the location itself since it rolls over to the main UHaul line and often once you are at the Rental location, it is super hard to get an associate at the front desk when needed. It's like they disappear.

Bonnie L.  |  First Impressions 
Rating:
5.0

Greatest

James F.  |  First Impressions 
Rating:
4.0

Did not get a sheet to see where our storage unit was and no instructions on how to confirm truck drop off online

JUDITH R.  |  First Impressions 
Rating:
4.0

Had an issue where the trailer I rented required a 2" hitch ball and mine was 4" . Shawn quickly resolved it getting me a 10' truck which worked out well. Thanks Shawn!

Anthony A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIANA Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seabron J.  |  First Impressions 
Rating:
5.0

Y'all really helped me in a time of a crisis here in America, thanks for your consideration and being very mindful of each individual needs. Thanks again for your kindness and help for me and my family, THANKS.

Keisha G.  |  First Impressions 
Rating:
5.0

Andrea was a pleasure to work with she met all my expectations and was very professional

Christoph G.  |  First Impressions 
Rating:
4.0

The service on location was excellent. Your corporate communications regarding my ability to connect with location was Extremely poor. Do you employ third world center to answer the phone????

Zelmira F.  |  First Impressions 
No reviews have been submitted for this location.

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