Comentarios del cliente para U-Haul Moving & Storage of Fort Pierce

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Fort Pierce

Grado total:

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Danielle C. en

Grado:

We were very satisfied with the experience.

Sara G. en

Grado:

I was extremely disappointed with my visit. I have an email confirmation that my appointment was at 1:00 PM and when I arrived shortly before 1 to drop my car off, they told me me appointment was scheduled at 1:30 PM and that there was another vehicle scheduled at 1:30 also. I asked how long they thought it might take since I was waiting and they told me to come back at 3PM. I walked down the street to waste some time while I was waiting and got back to the store around 3:15PM. When I arrived back they told me that the technician was still working on my vehicle and it would be another hour and a half wait! I need this hitch by Friday so I stayed at the store to wait. During my wait they came and told me that my car already has a plug for the electrical component so they did not need to run it to the battery and that would save me some time. After an hour of waiting (around 4:15) I started to get restless and they checked on the progress. I was told 3 different times that it wouldn't be much longer. I did not get my car returned to me until after 5PM which was 2 hours after my original quote time and a half hour after the second quote of an hour and a half. This entire service took 4 hours from when my appointment was supposed to be and I can't help but think that if I was taken at my appropriate time I would not have needed to wait this long. All they told me was that they were behind for the day, which would have been fine if they included this in the original time I was told to come back. I could have made appropriate arrangements and not have wasted an entire day waiting. I don't know why my service time was changed in the first place, and why I was not contacted when this change occurred. I am extremely disappointed in the entire interaction and if I had the time to reschedule, I would have gone to a different place. But I can guarantee I will be sure to tell no one to use this location unless they have unlimited time to wait.

Tina C. en

Grado:

Friendly and professional staff.

Ann-Marie C. en

Grado:

El cliente no dejó un comentario.

Ed L. en

Grado:

The staff and service, was great !! Wiring my car for a hitch.

john H. en

Grado:

El cliente no dejó un comentario.

William G. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Keith R. en

Grado:

El cliente no dejó un comentario.

Jane K. en

Grado:

El cliente no dejó un comentario.

chasity h. en

Grado:

Great customer service from Anfernee. Easy to check in on line, pick up, and drop off.

Zelmira F. en

Grado:

The service on location was excellent. Your corporate communications regarding my ability to connect with location was Extremely poor. Do you employ third world center to answer the phone????

alberto r. en

Grado:

El cliente no dejó un comentario.

Janet M. en

Grado:

Check in and check out went so smoothly and quickly. Van was exactly what I needed and was clean and easy to operate. Good experience.

Gretta G. en

Grado:

Y

tom a. en

Grado:

Under staffed, long wait, never seems like anything is right in your computer system.

Jose C. en

Grado:

willingness to go beyond normal customer service, smile and greet and take care of customers efficiently

Elyse S. en

Grado:

El cliente no dejó un comentario.

beverly h. en

Grado:

El cliente no dejó un comentario.

Rhonda B. en

Grado:

El cliente no dejó un comentario.

CAROL C. en

Grado:

El cliente no dejó un comentario.

john d. en

Grado:

Alexis and EDDIE were wonderful to work with - Excellent Experience Thank you Thank you

Latrice J. en

Grado:

El cliente no dejó un comentario.

darryl g. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

This location is very convenient and well maintained. When I went to pick up, the "bigwigs" were there shaking hands and chatting but didn't engage any customers to ask how their experience was. The agent who did my contract was great. The agent who gave me my van was great. The van was almost new and had almost 3/4 a tank of gas. When I returned to check in, there was only one agent on duty, causing me to wait for about 15 minutes to turn in. His handheld PDA wasn't working properly and it took quite a while for him to check me in and issue my receipt. Locations need to have enough people on duty to handle the needs of customers (regardless of who called in sick).

panst d. en

Grado:

El cliente no dejó un comentario.

Dulce F. en

Grado:

They were both awesome!

Celucien J. en

Grado:

El cliente no dejó un comentario.

MICHAEL T. en

Grado:

Equipment was delivered after hours. So, we had no direct contact with personnel at this location.

Sasha B. en

Grado:

Horrible I will never return they need to get pest control in there immediately flying roaches and much more.. never recommend this place

CYRIL C. en

Grado:

El cliente no dejó un comentario.

Angela J. en

Grado:

El cliente no dejó un comentario.

Gretta G. en

Grado:

The process is to slow too rent. Also, the equipment parked all over the place hinders the rentals from using the storage area.

Jose D. en

Grado:

El cliente no dejó un comentario.

Jim S. en

Grado:

ihavehad64daysoflivinghelldealingwithuboxandacustomerservicedept.whodoesnotknoewhatcustomerserviceis.ibelieverthemtobeineptanduntruthful. onetimeanagentflatoutsaidhecouldnothelpme. mydeliveryinverobeachwascancelledbysomeoneatubox.ifiwouldhavenotcontactedmydeliveragenttheboxwouldstillbesittinginftpierce.mydeliverydatewaspromissedmay10. igotitmay16 andnowiambeingchargedanextramontheventhoughuboxwastheproblemincausingalatedelivery.ihavehadproblemsingettingmyboxdeliveredinpa.ittook4hourstogetmybox.ittooksometimetogetmyboxdeleredinfl.iwouldnotreccommeneduboxtoanyoneandiwiilltelleveryonetoavoiduboxatallcosts.pleasehavesomeonerespond.

Jennifer R. en

Grado:

Rented a 26 foot uhaul with an appliance dolly from uhaul of fort pierce for two days. When you rent the vehicle they send you a confirmation email but it doesnt say any where, what you rented or the price. When I got there I saw a sign that read you can rent the equipment cheaper if its in town so the appliance dolly I had rented would be $10 instead of what it was advertised on line. The guy behind the counter told me he could fix it for me. Then he told me that the price was $146 and when I rented it they quoted me $101( on the website, not the email confirmation). They had me down as renting it for 3 days, having an appliance dolly and furniture pads. He didnt confirm with me what I actually did rent and for how long. I told him I didnt rent furniture pads. He told me he could fix that for me. After about 20 minutes we walked out to the uhaul. He asked me again which dolly I wanted. I told him the appliance dolly. Which shouldnt that have been on the contract which one I wanted? He grabbed the appliance dolly opened the back of the door and when he did I saw there was a utility dolly already there. I told him " oh a dolly comes with it? " he said no and closed the door. So now I have two dollys. I was very confused but left anyways because obviously I rented it to move. When I got home I realized they had left the furniture pads also in the uhaul. When I returned it the guy who checked over my uhaul told me my total was $142. It still didnt add up and I asked him why he tried to explain but I was already frustrated from everything and just said ok. He told me my receipt would be inside. After waiting in line again for about 5 min I got my receipt and I saw I was still charged for the furniture pads, which I did not want or use. When I went inside to speak to someone he told me they dont deal with card issues instore and I would have to call a 1800 number. Super inconvience at a time when I have 100 other things going on with moving. Pay attention to your charges and ask what exactly it says on your statement before paying.

Mike B. en

Grado:

Excellent ??

Gary I. en

Grado:

In the past six months, I have rented from this location twice. Each time, there were issues caused on their end, that delayed my moving process. The first time I rented from them, when we went to pick up the truck, they didn't have one for us so they sent us on a wild goose chase to find another truck in town. It caused a significant delay as we drove around town trying to find a truck. All they had to do was call us in advanced and explain that they didn't have a truck and I could have gone elsewhere. Instead, they didn't call, we went to the location, we spent several minutes waiting for them to decide that they didn't have the truck we reserved (and paid for). The important part of taking the reservation is keeping the reservation. The next time we rented a truck from this location, the truck they gave us was dirty inside and it looked like the inside of the driver-side door had not ever been wiped down, so we cleaned it when we got it home. It's stressful enough moving one's belongings across country in a big truck, we shouldn't be concerned that the inside of the cab is dirty/sticky/filthy, too. Once we left the premises with the dirty truck and were about 5 miles down the road, they called us and asked us to come back because they forgot to put a TV box into the truck (which I paid for). A total inconvenience, I went back and picked up the TV box and drove home only to find that they had also forgotten to put the moving blankets I rented into the truck. When I tried to call them to straighten things out, I was on hold for nearly 10 minutes before someone answered from a centrally located call center - not the U-Haul where we had done our business. When I did eventually get through to the manager, he was apologetic and brought the moving blankets to us and gave us $50 back. This location has got to run a tighter ship. The devil is in the details, and your track record isn't good. This whole experience was disappointing and frustrating and I'm sure that is not the reputation UHaul wants for its brand.

Dale M. en

Grado:

The young lady there was very rude. Very intolerant, for the money I spent there for one hour. I’m never coming back and definitely will be giving a bad rating to anyone who ask.

Ronald J. en

Grado:

El cliente no dejó un comentario.

Tracy B. en

Grado:

Anytime we’ve needed to move we’ve always used u-haul. The young lady that helped me yesterday went above and beyond to make sure I got everything I needed. Thank you for great customer service.

Joseph G. en

Grado:

El cliente no dejó un comentario.

victor r. en

Grado:

The gentlemen that helped us at this location had amazing customer service. They were funny and quick. Wonderful personalities would deffiantly be going back for all my moving help.

Jean D. en

Grado:

Over charged for key being placed in vehicle

Lori S. en

Grado:

I worked with your sales associate Lexus and she was so helpful, knowledgeable, patient, and polite, I can't say enough good things about her so I just want to make sure she gets many kudos for a job well done and I will definitely not hesitate to do business here again. thanks. Lori

Shervin C. en

Grado:

El cliente no dejó un comentario.

sanjay s. en

Grado:

Had to wait almost an hour to return the equipment. The person who took the equipment was more interested in working with women than working with men in line. He attended others out of line. When I asked why he took others out of line his answer was. He didn’t see me. I was standing almost an hour and he didn’t see me. WOW.

Clifford J. en

Grado:

El cliente no dejó un comentario.

James F. en

Grado:

El cliente no dejó un comentario.

Deidre B. en

Grado:

El cliente no dejó un comentario.

Hortense s. en

Grado:

They are liars the man told me that my miles would cover my trip and they didnt.

Gretta G. en

Grado:

It was slow and long process.

david k. en

Grado:

El cliente no dejó un comentario.

Megan T. en

Grado:

Excellent customer service, he went above and beyond. Very helpful!

Gary B. en

Grado:

El cliente no dejó un comentario.

Kristine B. en

Grado:

I was severely overcharged. I was to I would pay 29.95 per day and that I would be charged $7 if I used the dolly. I picked up the vehicle at 830am on Thursday and returned it at 530pm on Friday. Somehow this 30 hour ordeal became 3 days on paper. Not only was I overcharged there. I was also charged $21 for the dolly, and 15$ for moving blankets that were never used. The customer service was next to nil. The guy checking me in had no clue how to fix it. So the charges still remain flawed and grossly overdone.

Nelson R. en

Grado:

El cliente no dejó un comentario.

Philip S. en

Grado:

Very welcoming staff made drop off super easy. Could not have been easier!

Carolyn M. en

Grado:

Very friendly 😊

James C. en

Grado:

El cliente no dejó un comentario.

Jose H. en

Grado:

El cliente no dejó un comentario.

Heidi P. en

Grado:

El cliente no dejó un comentario.

Ken C. en

Grado:

Everyone was very nice and professional.

Andre K. en

Grado:

El cliente no dejó un comentario.

Todd T. en

Grado:

The young gentlemen was very professional. He explain the why the part was taken off the vehicle in order to accommodate the hitch. He explained the process and was quite knowledgeable and confident. I obtain over 3 quotes and U-Haul experience and cost can't be matched. Outstanding experience!

Efrayim F. en

Grado:

Everyone who helped was great the car and price was great . I could drop it off after hours was perfect for me.

Debra T. en

Grado:

El cliente no dejó un comentario.

Timothy L. en

Grado:

The return was great. The employee was friendly and polite. The pick up was terrible. The employee could have cared less and it showed, rude and not helpful.

Al G. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

Put a trailer jack on your 6X12, had to go to Wal-Mart and buy one so I didn't have to leave the trailer hooked all the time.

Jose R. en

Grado:

Above average.

Tammy W. en

Grado:

your prices for traveling was too pricey for me and I will never be using your company ever again. Also I tried to call to explain that I will be returning truck a day late and no one answered the phone after I called 5 times, as I was put on hold. Communication phone system is not very good. I rate this company very poorly. My experience is with UHaul located at 3626 S US Hwy 1 Fort Pierce Fl

Kimberley C. en

Grado:

Easy process. People helpful and friendly

richard a. en

Grado:

The counter clerk, Nancy Green at this location was very efficient and professional and was a delight to deal with.

Bettina S. en

Grado:

El cliente no dejó un comentario.

Joan L. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

Continue working to get employees up to speed with use of computer tools they are provided. Manager is the only one that could fix the automation hiccups that occurred when we turned vehicle back in.

Chris W. en

Grado:

El cliente no dejó un comentario.

Fernella A. en

Grado:

They accommodated a last minute reservation change to satisfy an emergency situation. Friendly staff, great service.

Salvatore V. en

Grado:

Friendly Staff, Excellent. Thank You

Scott R. en

Grado:

Be a professional company. See my previous emails to Marcus in customer service. My whole experience bordered on being a joke.

Gwinette H. en

Grado:

The 800 customer service and the location need to be on the same page. They told me the location closed at 7pm. Getting there at 6:45pm the agent at the location did not want to take 3 people returning trucks because the computers shut down at 6:45 and would not take the customers.... "let the buyer be aware". Don't allow your issues to be consumed by the patrons.

David B. en

Grado:

MY visit on 3/167 was excellent. But I was there because when I vacated my unit and checked out with a clerk 10 days before, he didn't complete the checkout and billing continued.

Joseph H. en

Grado:

Nothing everyone was great.

monique g. en

Grado:

Fantastic customer service! Very quick and attentive! ???

Vinnie f. en

Grado:

El cliente no dejó un comentario.

Tim H. en

Grado:

N/A

Edgar A. en

Grado:

El cliente no dejó un comentario.

Scott W. en

Grado:

Sorry, I don't text

Alberto R. en

Grado:

El cliente no dejó un comentario.

Jean Y. en

Grado:

Every staff member I interacted with was helpful and professional. Not once did i worry about the safety of my belongings or my personal safety while there. I recommend this business.

Max B. en

Grado:

Nothing it was all perfect

Ingris H. en

Grado:

Our original reservation was at Sandy Goes Postal at 1101 n us hwy 1,ft pierce , fl 34950. From the start Sandys was a nightmare. Their phone number was not in service and when we arrived there was no one there to help. We did the online check in online to find out that no keys were left for us and the dolly we requested was no where to be found either. Several other customers came while we were on hold with the uhaul 800 number and we told them the place was closed. Their response was that no one is ever there and one gentleman had made 3 attempts to pick up mail from his mailbox and still no one was there working. Having this happen on moving day was so stressful. It threw our entire timeline off but luckily the people at Uhaul customer service were able to move our reservation to another location which was 3626 s us hwy 1, ft pierce, fl. These people saw we were upset and frustrated and did everything to calm us down and get us on our way. We are so greatful and would recommend the uhaul at 3626 us hwy 1 to everyone. Stay away from Sandy Goes Postal. I don't know how these people do business or how they as still "open".

Mark M. en

Grado:

El cliente no dejó un comentario.

ALBERT C. en

Grado:

I reserved the truck on 3/1/19 giving my drivers license, credit card and all the normal info.. The next day when I picked up the truck, I had to go through exactly the same process. Why? On 3/2/19 all I should have had to do was to show my Identification, insert my credit card and been done. EASY. Also, pics they texted to me showed no damage, which I took multiple pics of minor damaged areas.

Chad P. en

Grado:

The woman who helped me at this location was the same woman that I had made the reservation with for the storage unit the day before. I literally cannot convey with words how friendly and helpful she was. She went out of her way to help me even after hours when they had closed! If every company had employees like her no one would ever have a complaint! I wish I could remember her name, I only glanced at her name tag it started with the letter 'R'

Ron R. en

Grado:

El cliente no dejó un comentario.

nancy s. en

Grado:

El cliente no dejó un comentario.

Francisco L. en

Grado:

great customer service

Rando M. en

Grado:

Great friendly service. I appreciate u-haul hiring veterans.

DEIRDRE K. en

Grado:

Your staff is nasty, you don't spray for bugs, and you SUCK. The GM shouldn't have a job.

Cheryl P. en

Grado:

Your staff was very helpful.

DAVID G. en

Grado:

The facility was well kept and security was not an issue. Storage units were sufficient.

MARK B. en

Grado:

Haley and Kali Butler are excellent representatives of your company. They are polite, professional and perform their jobs well.

Darril W. en

Grado:

I received premier service the day I checked in for my storage unit, but when I checked out they were slow and not friendly like the manager and the young lady who were attending to me the day arrive

MICHAEL P. en

Grado:

Thank you for excellent service I would continue doing Business with this company B/C of a n excellent men power and Equipment. Thank you again . Respect. Michael Pitaru.

Patricia F. en

Grado:

Great service.. very friendly

Darril W. en

Grado:

The service was excellent

Robert S. en

Grado:

Greg went above and beyond to help us with our UBox

Katherine D. en

Grado:

They made my move to Florida so easy and hassle free. Everyone from the drivers to the staff was amazing. Customer service was really great. Thank you for everything!

Misty D. en

Grado:

Amazing customer service. They allowed me to get my stuff out on a settlement without losing anything. I went through hard times and I’m super grateful. Thank you!!!!

BRADLEY V. en

Grado:

There was a misunderstanding but the general manager went out of his was to make things right. I will be buying another storage unit from them in the near future and appreciate their great service.

JOHN P. en

Grado:

Great place to store your belongings I rented a unit for almost two years and never once did I have a problem with entering the facility nor an issue with any of my belongings being damaged or missing

Jonathan T. en

Grado:

Staff was great and very helpful, but your computer system is over complicated and slow. Checkout took forever!

Gage B. en

Grado:

Roaches in our storage unit turned into roaches in our new house. The staff only said sorry, thanks for letting us know.

Ron J. en

Grado:

Very honest and up front with us. Thank you.

john m. en

Grado:

I did not use this facility..I returned the vehicle to Sebastion Fl.

Richard P. en

Grado:

We had no problems with our storage unit. The facility was always secure. If I need another storage unit I would definitely go back to them.

Robert W. en

Grado:

The ratings are high because Greg Butler (GM) resolved a problem with the reservations and relieved the stress of a move. Thanks, Bob

Cecil W. en

Grado:

Gregg was excellent in helping us get a unit. Everyone who helped us during our stay there were very kind, knowledgeable and proficient. We will always stay with Uhaul! Cheers, Buddy

Rachel G. en

Grado:

This location is slow and unorganized. I have had appointments each time but still have waited 30 minutes or longer to be assisted. Storage facility smells badly & main entry doors were never locked.

melissa k. en

Grado:

Unit not available that I reserved on July 9th. Was not informed at time of reservation or prior to my arrival after I called to verify on the day & was told it was available by corporate c. S.

michael o. en

Grado:

Ineffective staff- they do not know the operating system / client data mgmt system in use at the location. Manager was hostile and argumentative with me regarding a refund due. Lkng frwd to move out

Donna S. en

Grado:

Convenient location

Glen D. en

Grado:

Very impressed with the staff, everyone was very nice.

MICHAEL M. en

Grado:

It was the best u haul store i have ever been in

Vicky H. en

Grado:

all was great, helped with everything I could have needed would highly recommend this facility will always go to u-haul first, top of the line from begining to end. thank you

Barbara B. en

Grado:

The entire staff was excellent very helpful in answering all my questions , regarding any and all disputes as my personal property had mold and items had to be thrown into gatbage and reported claim.

Paula S. en

Grado:

Quick and efficient, Ready to help as needed