Customer Reviews for U-Haul Moving & Storage of Forest Park

1,485 comentarios

4374 Thurman Rd   Forest Park, GA 30297
(Across from the Auto Sun)

(404) 366-3620

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 366-3620

4374 Thurman Rd
Forest Park, GA 30297
(Across from the Auto Sun)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jacob G. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATAKI G. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON H. 
Clasificación:
4.0

I do no like all the digital interaction. The van was clean on the inside but not the outside. Good customer service.

ROSALYN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDDIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

HERBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

Hire more people and pay a little bit more money for a limo better service

AUBREY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea F. 
Clasificación:
5.0

Canaan Green is wonderful in every way!!!! He is amazing! Gets all the gold stars! He makes renting a truck so easy and so simple. He always stays so calm and caring every time I rent a truck from him after doing the Atlanta exhibition center. Very professional no nonsense super super super fast. Thank you I look forward to seeing you every month on Sunday! Great listening skills and very professional!

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANE A. 
Clasificación:
4.0

The customer service gentleman was very friendly during pickup and drop off.

VALENCIA S. 
Clasificación:
5.0

Servicio al cliente

MICHAEL J. 
Clasificación:
1.0

I had to put my other equipment up from other locations the truck was dirty in the back as well as the front cab

Desiree H. 
Clasificación:
2.0

Our Church rents from this location once per month for our food pantry. The equipment has been less than satisfactory, poorly maintained, and in need of maintenance. The last rental broke down! We would like to continue utilizing this location but will not continue to do so if maintenance issues continue.

Rickey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADE F. 
Clasificación:
5.0

Indicators/lights for the oil, and security restraint maintenance were on.

Brenda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE S. 
Clasificación:
5.0

Outstanding service at this location

KENNETH T. 
Clasificación:
5.0

Not a thing customer experience, excellent 👍 👌 Thanks Ms Sandra Robinson

SANDRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS H. 
Clasificación:
4.0

The windshield wipers were almost nonexistent and desperately needed to be replaced. They need to be checked on a regular basis and replaced accordingly with a quality product to avoid putting the customer/driver into a dangerous situation when there is inclement weather.

John M. 
Clasificación:
5.0

The staff was excellent and helped me through my whole rental process. I would hightly recommend this location.

Lawrence M. 
Clasificación:
5.0

Keep up the good work by keeping me happy as a customer

HORACE F. 
Clasificación:
5.0

The person helping me with my pick up was wonderful. I was having issues and he was always professional. He was very knowledgeable and even corrected an issue with the truck. He was awesome!

ALYSSIA B. 
Clasificación:
5.0

Everything was on point thanks for great customer service Simon it was nice meeting you job well done 💯

TANEKA S. 
Clasificación:
4.0

The back of the van could of been cleaned a little better.

NICOLA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERSKIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
3.0

El cliente no dejó un comentario.

VANESSA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRAVIS C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Taquita E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

Excelente

KYLE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL J.  |  Overall Experience 
Clasificación:
5.0

Customer Service was Excellent! Antonio and Canon were very knowledgeable and assisted me throughout the entire process. The installation process was thorough and very quick!

Jessica F. 
Clasificación:
4.0

The trailer was dirty. When i cleaned it out there were bugs. i had to place a fogger in the trailer. It rained and i had several wet items in the trailer. i could not tell where it came from.

MICHAEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TEVARUS T. 
Clasificación:
3.0

I reserved online. I did not accept CDW. When picking up vehicle I did NOT accept CDW. When dropping off vehicle at end of rental only 1 employee present. Since my credit card was on file I handed over keys and was told I would be sent receipt. I was billed for CDW after rental was complete . I believe add on unauthorized charges are illegal. I don't appreciate a company to take liberty to overcharge and or add on charges because you are in possession of my credit card info.

JOSEPH F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin R. 
Clasificación:
3.0

It my family two days to get a rental we were sent on a wild goose to different locations some that weren't even in business anymore. The owners of some locations were very rude and kept moving or reserveration to different places. Some of the places hadn't been open in years. It was very frustrating and I won't recommend uhaul to anyone nor will I use them again.

OLIVIA H. 
Clasificación:
4.0

Staff was very professional and prompt in providing services. Quick process in and out fast.

DEVIN O. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER R. 
Clasificación:
1.0

Rude customer service

Marta C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamyra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bailey L. 
Clasificación:
4.0

Need to have discounts for seniors citizens and or AARP discounts. We had Great Customers service 😀. Just work something out for Seniors

DARRYL P. 
Clasificación:
5.0

Great service

GENERAL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Horace F. 
Clasificación:
5.0

Great job

Demain S.  |  First Impressions 
Clasificación:
4.0

Everyone was friendly and professional

Yolanda T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN P. 
Clasificación:
1.0

It was difficult to get in touch with the office to extend my rental, and then the woman who works there threatened to charge me with stealing the truck when they had 2 other pickup trucks to rent to other customers. This was completely unnecessary!

EUGENIA W. 
Clasificación:
5.0

Accessibility to front office staff easy. Staff professional.

JOHN A. 
Clasificación:
5.0

The representative was wonderful. The very best . You could not have anyone better. You are blessed to have her on your team. She's a keeper.

GREGORY D. 
Clasificación:
5.0

Staff was friendly and helpfull. Van was clean and drove smooth. Thanks guys.

DEBORAH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

The owner assisted in every way possible.

ERIC W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaun R. 
Clasificación:
4.0

Scheduling was a bit wonky. I think communication between this location and whoever manages installation requests could be smoother. The person who scheduled my install through U-Haul's phone service headquarters gave me a date and time that was not congruent with this location's actual availability to complete the service, so there was a bit of a runaround with nailing down when install would happen. However, the customer service at this location and workmanship in the hitch install were great!

rose S. 
Clasificación:
5.0

Nada

Clarence P. 
Clasificación:
5.0

Check in long, agent was curteous and patient with all waiting. Extra help might reduce wait. Several of us had reserved equipment but the agent could not find it so we had to verbally fill out same information which lengthen all wait time.

SANDRA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUQUANDA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JADE E. 
Clasificación:
3.0

This location just need better customer services. I think everybody that works there hates their job!

VALERIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRIL J. 
Clasificación:
4.0

This location was great, but my experience leading up to me having to come to this location rather than the one I requested over a month ago was not good.

TYLER K. 
Clasificación:
1.0

My brakes were bad and the truck need a wheel alignment BAD!!! I went right back after leaving to tell the manager about the wheel alignment and his response was they are all that way because they are old trucks. They are very rude and disrespectful

JASMINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffiany J. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANISHA L. 
Clasificación:
1.0

I forgot something in the vehicle and they said they didnt find anything.Didnt returned it back!

Amairani T. 
Clasificación:
1.0

Representative had very little knowledge on the insurance policy and what it actually covers. Roadside service and customer service constantly give you run around trying not to solve the problem. Only useful agent was a Liz p Who gave me the most useful information

Theodore D. 
Clasificación:
2.0

I ordered a 10' Van for 6/19/2021 at 3:00 pm. Upon my arrival, my order was changed to a 15' Van, which was dirty and keep changing to Tow/haul when I put the vehicle in Drive to reverse without hitting the button. I wanted to change the 15' Van to a Cargo Van but the agent said the two Cargo Vans on site had orders for 3:00 pm. I didn't feel it was okay to switch my order without my consent but it's okay to honor other orders. Only one person picked up the Cargo Van when I returned an hour and 15 minutes later. In the future, if my order is changed I should be notified and given the opportunity to change locations to get the hauling Van I desire.

ANDREA H. 
Clasificación:
3.0

I need to know why I rented a $29 truck and added extra gas for 6 hours and got charged $175 please explain

RICKIE W. 
Clasificación:
1.0

This is by far the WORST Uhaul location that I have ever been. The woman that runs the place Toriell Brown (owner) is such a NASTY individual. She has a horrible attitude. I would NEVER rent anything from this location again. I don't need to rent a uhaul often so I am not a seasoned user of the technology (or lack there of) that they offer. I was not able to get the app to work to finish the contactless check in and went inside for help, or shall I say to chastised verbally in front of a line of people waiting for her nasty assistance as well. I obviously didn't know the process and she was in no mood to assist a customer. After connecting to the wifi at the location(again I don't know the area) after she nastily informed that I needed to for it to work. I was able to complete the check in. I informed them I was going to come back after dropping off my car to get the truck. NEVER once did she inform me that they put the keys in the vehicle. I was under the impression that it work like other car rental programs and my phone was the access key for the truck. I left. I received a phone call from the horrible woman SCREAMING at me about not taking the key. I told her that maybe if she would have taken the time to actually explain the process I would have known, Her response was simply to have a good night with a very disrespectful and nasty tone. I had issues with the drop off as well, and after 40 mins of holding for a rep on the phone was informed that he could see that the issues were the app were happening. I had to send pictures to the CSR because I wanted to have assurance that this woman would not try to charge me for things that were not accurate because not a single part of me trusted her not to lie and fabricate things. This must be why the ratings are so bad. This woman needs to find a new line of work because Customer Service is definitely not the right choice for her. I do not recommended that anyone use this location, there are several other in the local area. UPDATE- Check your charges and take pics!!! She has claimed that the gas was at a full tank when I rented it and it was clearly not as you can see from the attached pictures. She then charges me over $4.00 a gallon for gas that was not there. DON'T RENT FROM THIS THEIF!!! UPDATE #2 Upon waiting on hold for 45 minutes again to speak to a CSR with Uhaul I supplied the rep with the pictures attached to this review and they did issue a refund for the gas charge that they tried to charge. The rep also informed me that this "owner" is the assistant manager. They just are frauds all the way around.

Christopher A. 
Clasificación:
3.0

El cliente no dejó un comentario.

TYLER B. 
Clasificación:
4.0

There were ants in the truck, I noticed them after I picked up the truck. A couple of them got in me and my friend.

ANDRE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONARD R. 
Clasificación:
5.0

All employees at this locations were helpful and good mannered. I rented a 6x12 trailer and had no issues getting it or returning it. I commend them both for their help.

Charles R. 
Clasificación:
5.0

I just moved here from Virginia so I've only been in Atlanta going on 4 months and I always use U-Haul for my moving and the service has always been top notch and I've never encountered any problems with the equipment at all so it was a delightful feeling knowing I received that same service and I was safe in the equipment that I rented. So thanks to the guys for their excellent customer service during my rental experience today.

VALERIE R. 
Clasificación:
5.0

Thank you customer service for all of your help!!!

THOMAS M. 
Clasificación:
3.0

I would like to have given five star rating, however I feel like I might have gotten "got", when I return the truck regarding the charge for the gas. If a 26 ft truck burns a gallon of gas a mile then I will apologize. However, I drove 3.5 miles and was charged $21 in gas. Also, the engine light was on in the truck the whole time from when I first started it.

RUTH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIAN L. 
Clasificación:
1.0

I pick up the dolly in forest Park and I put the drop off in sugar hill, and took pictures of it, and they say I didn't put that back

MIGUEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIANS R. 
Clasificación:
4.0

Maybe one more employee on staff and entry level Technician to check out the equipment before rental. Other than that always my go to place for U-haul.

Jermaine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD S.  |  First Impressions 
Clasificación:
1.0

When a vehicle is reserved for over a week, make sure the day before pick-up that vehicle is not blocked in. Also make sure the combination lock is accurate. Nothing was right. Reserved vehicles should be parked in a different location so it won't get blocked.

Roosevelt R. 
Clasificación:
5.0

No problems great experience.

JOHNNY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Contrell W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANITA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis B. 
Clasificación:
5.0

Wonderful in every way!

Kevin M. 
Clasificación:
1.0

Gave away my truck in the storage unit was not ready or available the only thing at work was the brothers I hired through U-Haul and they only work because they were connected with U-Haul total complete utter disappointment lack of professionalism and just overall piss poor

TIMMIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rico H.  |  Overall Experience 
Clasificación:
3.0

It has a couple roaches when I moved but that's normal with different things being stored. Simone is the GREATEST! Make him your face for the ENTIRE COMOANY

JASMINE Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

latonya t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila F.  |  Online Move In 
Clasificación:
5.0

Great customer services

latonya t.  |  First Impressions 
Clasificación:
5.0

Xavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.

Melanie E.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Deon c.  |  Overall Experience 
Clasificación:
1.0

Cashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,

Ladrienne W.  |  First Impressions 
Clasificación:
5.0

Excellent service no complaints

Gwenette O.  |  First Impressions 
Clasificación:
5.0

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

Kathy M.  |  First Impressions 
Clasificación:
5.0

The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. ¡Gracias!

KIMBERLY J.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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