Comentarios de los clientes para U-Haul Moving & Storage of Forest Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Forest Park

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

ANGELA W.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER B.
Clasificación:

The employees are nice and knowledgeable. This is Forest Park, GA and I recommend

Chasidy F.
Clasificación:

Always a pleasure renting from this location. Simone and Torriel are wonderful.

Chasidy F.
Clasificación:

Simone and Torriel are always so pleasant and professional. They are prepared to assist with all my rental needs every time I visit this location. They are definitely an asset to the U-Haul brand

Shernise C.
Clasificación:

N/A

Juanita C.
Clasificación:

Rented the truck and tried to get extended time by phone and was told the truck was due back with no availability of keeping the truck but once I returned the truck, I was told that I could keep it for an additional time. I was charged for mileage that I shouldn't have due to the incorrect information that was given to me over the phone. I should be reimbursed for the drive to the location and back (25 extra miles).

Ashley B.
Clasificación:

Inform customers beforehand if possible that they may experience delays

Warren B.
Clasificación:

The customer support was excellent

Michael J.
Clasificación:

Everything Was. Good

Larry M.
Clasificación:

El cliente no dejó un comentario.

Samuel H.
Clasificación:

I didn't get to use the equipment because it stormed I brung it back whole it was storming and was charged double

WILLIE J.
Clasificación:

Open on time. I waited 2 hours for someone to show. I reserved a truck for 7:00 AM. No one showed up until 9:00 AM.

Eloise C.
Clasificación:

Everything was good

ANGEL R.
Clasificación:

Que trabajajer mejor con la clienteslas

Javon H.
Clasificación:

El cliente no dejó un comentario.

Kelvin C.
Clasificación:

El cliente no dejó un comentario.

Melanie E. | Overall Experience |
Clasificación:

Xavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.

Deon c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JENNIFER J.
Clasificación:

I rented the trailer and the you man hooked it up. On my way to NY, the lights on the trailer would not come on. The brake lights worked but not the lights around the the u-haul trailer. So we had to stop and spend the night in a state we did not want to. So our trip was delayed.

Jino T.
Clasificación:

Absolutely terrible customer service Front desk associate was very rude and cursed at me Don't recommend it to anyone

Dustin B.
Clasificación:

El cliente no dejó un comentario.

DENISHA C.
Clasificación:

El cliente no dejó un comentario.

Vera M.
Clasificación:

El cliente no dejó un comentario.

FRANK S.
Clasificación:

Everyone at the location was excellent. The best customer service ever

Heather J.
Clasificación:

When I rented the uhaul, the back of the truck was closed. When we got to our location, the back had swung open and was stuck at the top. We couldn't get the back of the truck back down, so we had to drive all the way back to the uhaul location for them to fix the back. We used about 40 miles going back and forth, as well as gas, even though the back of the truck was broken. No discount or accommodation was offered to me.

MARIE D.
Clasificación:

El cliente no dejó un comentario.

Kimberly O.
Clasificación:

This particular location actually made my experience much better I was sent to this location because the location I was sent to previous was awful I definitely thank you.

Eugene W.
Clasificación:

Thank you

PAUL L.
Clasificación:

None

JACQUELINE G.
Clasificación:

I had a real problem with renting a $20 truck for an hour and a half and being charged $90 it's just very misleading to me, no one ever explained it could go up that far!

frank H.
Clasificación:

The female employee that refuse to rent me a car hauler was texting the entire time never made eye contact except when I questioned her on the reason she said my truck was to old it didn't weigh 4200lbs and the vehicle I wanted to transport weighed more than my truck I was pulling with. My 07 Gmc crew cab 5.3 engine weight is 5100lbs my receiver is 6500lb also installed by u-haul and my 2000 Toy RAV4 I needed to tow 32 miles away is one of the smallest vehicle on the road today , So finally first eye contact is made by her and she said I dont make the rules ,So I ask what are the rules no responce ofcourse, I left the building wated till another employee went in I was greated by him he rented me exactly what your female employee wouldn't rent me .thank you S Hill for renting to me and not wasting my time. Oh I have to mention the blk female in case you have more than one female employee was resting her head on he desk talking out the side of her mouth what a headache she has .and the next morning I returned the trailer ,her head on the desk again ,I asked around and sorry excuse of an employee has been there 7yrs , I hopefully will never use this U-HAUL Forest Park Ga Thurmond Rd again

kendra P.
Clasificación:

El cliente no dejó un comentario.

ADAM N.
Clasificación:

The younger guy who checked me out when I was first purchasing was awesome. Nice guy. Probably teens or early 20s dark skinned black guy. Nice and awesome attitude. The other guy, older and kinda grey haired. Lighter skinned. Can't remember his name. He didn't say hello or offer any help. Even after I said good morning to him. He still completely ignored me. When my wife and I dropped off the u haul he was sitting in his car and I asked him where I put the keys. He repeated what I asked and very rudely said " I don't know, I'm not on the clock can't you see were closed". He was in an old, busted down Buick that looked out of the late 80s. Dirty, dingy, unhappy and miserable. His car was broken down and I would have helped as I'm a technician but "I wasn't on the clock" I'll never come to this location again as long as that douche is on the property. Every time I think of u haul I'll think of some dick in a ratty buick. Thanks dipshit.

Sharanna E.
Clasificación:

El cliente no dejó un comentario.

TYRONE W.
Clasificación:

El cliente no dejó un comentario.

Debra P. | Overall Experience |
Clasificación:

I was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.

TANECHA L.
Clasificación:

El cliente no dejó un comentario.

Zachary J.
Clasificación:

El cliente no dejó un comentario.

DESAHAVIOUS N.
Clasificación:

Great customer service and very helpful and knowledgeable employees

Willie T.
Clasificación:

Everything was great

edward P.
Clasificación:

El cliente no dejó un comentario.

Derek W.
Clasificación:

El cliente no dejó un comentario.

Corderra W.
Clasificación:

El cliente no dejó un comentario.

IBRAHIM AHMED I.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY L.
Clasificación:

El cliente no dejó un comentario.

Tamaler H.
Clasificación:

Simone Hill customer service was very poor he didn't greet me upon arrival and he was very rude during my rental.

Helen G.
Clasificación:

When I went to pick up the truck, the system was down. I was told that they didn't know when it would be up again but this added to my stress. I was told that i would get a text. I didn't. I got a call. I was able to pick up the truck and rent a space. The staff were helpful and calm. I appreciated that. Any issues and there were some, were handled with care.

Angela R.
Clasificación:

El cliente no dejó un comentario.

RaShandra H.
Clasificación:

I paid for a utility dolly but it was not in the uhaul. I didn't check before leaving the uhaul place.

Daniel I.
Clasificación:

-I requested to pick up the van before the store opened, so U-Haul's website guided me to a lock box for the van key. There was no key in the box, so I had to wait until the store opened to use the van. -I also requested a dolly, which was not provided. -The associate was nice, and volunteered the refund for the dolly, but it would have been nice if things were the way they were supposed to be. -The van was new, and in great condition.

Keisha A.
Clasificación:

El cliente no dejó un comentario.

JESSICA D.
Clasificación:

El cliente no dejó un comentario.

LILLY D.
Clasificación:

The waiting on the phone for customer service

MAX D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Demetrius B.
Clasificación:

Horrible location, horrible people. I wouldn't suggest giving them your card, they will use it however they want and lie afterwards. Coming from an owner of a moving company that rents trucks all the time. Will never use this location again.

Michael J.
Clasificación:

El cliente no dejó un comentario.

ZENA W.
Clasificación:

No improvements need

THOMAS M.
Clasificación:

El cliente no dejó un comentario.

ROBERT K.
Clasificación:

Have people that are more customer service oriented.

Chassidy C.
Clasificación:

El cliente no dejó un comentario.

Elliot G.
Clasificación:

The customer service from the young lady, I believe here name is Tonia or Toyia was very unwelcoming. She was very short and condescending with her answer not only to be, but also to the customers ahead of me. When I returned the cargo van to the facility, I waited 15 minutes inside as the instructions posted on the signs indicated. No one ever came, so I walked into the facility where I found two associates sitting. I asked and informed them that I was here to return the van, and I asked the same young lady and she abruptly said “He does that”. It's not about what she said, but more of her town and body language that is off putting and not welcoming to customers. I don't think she should be interacting with customers with her attitude and lack of enthusiasm.

LINDA W.
Clasificación:

El cliente no dejó un comentario.

ANTHONY B.
Clasificación:

Letting us know the gas tank was slow to react or broken.

James T.
Clasificación:

friendly, knowledgeable staff

Debra W.
Clasificación:

Hire a new employee and update your computer system to be accurate on what items you have available for rent.

Ralph R.
Clasificación:

El cliente no dejó un comentario.

REGINALD F.
Clasificación:

El cliente no dejó un comentario.

Faheed M.
Clasificación:

El cliente no dejó un comentario.

Carrissa K.
Clasificación:

My original drop location was closed and I had to go additional miles down the road which I then had to refuel the truck again. Very unprofessional from such a large company

Tevish C.
Clasificación:

El cliente no dejó un comentario.

Kenaz E.
Clasificación:

El cliente no dejó un comentario.

Keisha B.
Clasificación:

Thank you, Simone. You have a wonderful personality and my experience at this location was excellent.

Erica B.
Clasificación:

El cliente no dejó un comentario.

Anthony O.
Clasificación:

Great service always

Sonya J.
Clasificación:

Location is difficult to check in on mobile. The power was out at the location so it was quite difficult to check in. Desk clerk didn't seem to care. Daryl/Darius was nice enough to suggest where to stand to attempt to get us checked in. He also kindly did a walkthrough. Gave great service to balance the technical issues. Much appreciated. I am being double charged currently. I'll call the office should the charge move from pending.

Eric G.
Clasificación:

My receipt indicated a different price four times higher than my quote.

REVA M.
Clasificación:

El cliente no dejó un comentario.

ROBERT S.
Clasificación:

Everything here was AWESOME! When we first came in the girl we seen was on a break, but still helped us with a tape gun and extra tape options. Simone was absolutely AWWESOME!! He was helpful in explaining what I needed to Do when I returned the truck as I anticipated an after hours return and everything. We look to need a truck monthly, at least, and we'll get it here every time if this is what I can expect to deal with. Great experience!!

SAM P.
Clasificación:

The gentleman who processed my rental and return was knowledgable, professional and extremely helpful.

Kathleen B.
Clasificación:

El cliente no dejó un comentario.

chanda P.
Clasificación:

The manager and staff were fine. The truck was clean...but once I hot on the road to drive from Georgia to California is when the inside console ran so hot the entire trip over 2500 miles of not being able to put your foot on the floor boards..leg burns if touched by the inner console. Horrible gas mileage.. The truck caused me extra fuel charges and a miserable long distance ride.. My phone is damaged from being in my purse on the floor..drinking water was boiling hot... Disappointed in Uhaul.

AQUIL S.
Clasificación:

El cliente no dejó un comentario.

Charlene S.
Clasificación:

Make mobile uhaul easier to work. I spent a total of 1hour trying to just get through program.

Precious G.
Clasificación:

El cliente no dejó un comentario.

Bria H.
Clasificación:

The uhual had a check engine light that was on, i asked the representative was it ok to drive. He ensured me that it was soon as I got on the highway the tire and steering wheel started shaking uncontrollably. I was too scared to drive it. Then a headlight was out as well on the uhual and I got pulled over by the police.

GLENN P.
Clasificación:

The individual who assisted me made the process quick and easy. Upon returning the vehicle I was told how much it would be after calculating mileage. That was it. The check in online also made this a pleasurable experience.

Steven B.
Clasificación:

El cliente no dejó un comentario.

EDWARD F.
Clasificación:

Xavier Wright has go customer service and were very nice and happy with his job.

Charlene S.
Clasificación:

El cliente no dejó un comentario.

Willette Y.
Clasificación:

Excellent customer service!!!!

CONNIE K.
Clasificación:

El cliente no dejó un comentario.

MELANIE N.
Clasificación:

El cliente no dejó un comentario.

FAHEED M.
Clasificación:

Customer service too lackadaisical need greater urgency to check you out.

FAHEED M.
Clasificación:

Customer service slow, need to improve.

STEVIE J.
Clasificación:

El cliente no dejó un comentario.

Nancy O.
Clasificación:

El cliente no dejó un comentario.

Brian C.
Clasificación:

El cliente no dejó un comentario.

Ben J.
Clasificación:

El cliente no dejó un comentario.

Mynetra E.
Clasificación:

I was charged extra for things that were not applicable to me. I requested an appliance dolly, but received a utility dolly instead. I was charged for both. I was also charged for furniture pads, which I did NOT use.

Malkom S.
Clasificación:

The gentleman who assisted me when I returned the truck was very polite and professional. Excellent service from him. And I wish I could remember his name

Scherezaad M.
Clasificación:

Sometimes you can offer a special deal for returning customers

Gregory D.
Clasificación:

El cliente no dejó un comentario.

Tewonia G.
Clasificación:

El cliente no dejó un comentario.

Janet B.
Clasificación:

El cliente no dejó un comentario.

Earl R. | Overall Experience |
Clasificación:

The staff are very professional and always got a smile. They are very helpful.I will definitely recommend this location.

Peggy A. | Overall Experience |
Clasificación:

Your employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone

Wanda D C. | Overall Experience |
Clasificación:

The unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Thanks

johanna W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Myra W. | Overall Experience |
Clasificación:

Staff has always been professional, friendly and helpful. Best choice I made storing my items here.

Ladrienne W. | First Impressions |
Clasificación:

Cashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,

Shatara T. | Overall Experience |
Clasificación:

There was no one available after hours. They were rude and ghetto.

Portia R. | Overall Experience |
Clasificación:

The storage was well lite and always very clean. The staff was always very helpful and friendly I have purchased boxes, tape, bubble wrap ask any questions they were always very helpful. Love this

CHERYL S. | Overall Experience |
Clasificación:

Simone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.

JACQUELINE H. | Overall Experience |
Clasificación:

They treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL

Gwenette O. | First Impressions |
Clasificación:

Excellent service no complaints

Taquaria R. | Overall Experience |
Clasificación:

The two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female

Tajuana F. | Overall Experience |
Clasificación:

Great customer service

Cortney O. | Overall Experience |
Clasificación:

I had no issues in the two months I used the storage.

EILEEN C. | Overall Experience |
Clasificación:

My storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.

Jeremiah J. | First Impressions |
Clasificación:

Came to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.

Joshua C. | Overall Experience |
Clasificación:

NA

Kathy M. | First Impressions |
Clasificación:

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

KIMBERLY J. | First Impressions |
Clasificación:

The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. Thank you!

MONICA L. | Overall Experience |
Clasificación:

The most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you

Aminah Y. | First Impressions |
Clasificación:

Thanks so much wonderful space

CLINTON G. | Overall Experience |
Clasificación:

Outstanding customer service.

Stadon C. | Overall Experience |
Clasificación:

Everyone there was awesome. Especially Anthony excellent dude with exceptional personality.

ROBERTA H. | Overall Experience |
Clasificación:

The manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!

Ana A. | Reservation |
Clasificación:

My reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.

Jessica M. | Reservation |
Clasificación:

Never reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.

ETOYE L. | Overall Experience |
Clasificación:

I really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!

Darvis W. | Overall Experience |
Clasificación:

none

KELLI D. | Reservation |
Clasificación:

Everyone was very nice and helpful

No se han enviado comentarios para esta ubicación.

Volver
arriba